Symantec Backup Exec Appliance Administrator's Guide: 3600 R4

Symantec Backup ExecAppliance Administrator'sGuide

3600 R4

Documentation version: 3600 R4

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■ Hardware information



■ Available memory, disk space, and NIC information

■ Operating system

■ Version and patch level

■ Network topology

■ Router, gateway, and IP address information

■ Problem description:

■ Error messages and log files

■ Troubleshooting that was performed before contacting Symantec

■ Recent software configuration changes and network changes

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Technical Support ............................................................................................... 4

Chapter 1 Introducing the Backup Exec appliance ......................... 11

Components and features of the Symantec Backup Execappliance .............................................................................. 11

System requirements for the Backup Exec appliance ........................... 12Backup Exec appliance software bundles .......................................... 13Connecting to the Backup Exec appliance ......................................... 14

Chapter 2 Hardware components of the Backup Exec 3600R4 Appliance .................................................................. 16

Backup Exec 3600 R4 Appliance front panel ...................................... 16Backup Exec 3600 R4 Appliance rear panel components ..................... 17Backup Exec 3600 R4 appliance ports .............................................. 19Backup Exec 3600 R4 Appliance disk and storage subsystem ............... 20Backup Exec 3600 R4 Appliance LED status lights .............................. 21

Chapter 3 Configuring the Backup Exec appliance ......................... 25

Backup Exec appliance configuration requirements ............................. 25Configuring the Backup Exec appliance ............................................ 26

Locating the default appliance host name and using it to accessand configure the Backup Exec appliance ............................. 28

Installing the Backup Exec appliance mount rails and mountingthe appliance in a rack ....................................................... 29

Connecting to the Backup Exec appliance for the first time andverifying the factory test results ........................................... 32

Performing the initial configuration of the Backup Execappliance ........................................................................ 38

Updating the Backup Exec appliance software and hardwarefirmware ......................................................................... 43

Starting Backup Exec from the Backup Exec appliance .................. 45Shutting down the Backup Exec appliance ................................... 47

Contents

Chapter 4 Modifying the Backup Exec appliance configurationsettings ............................................................................ 48

Changing the password for the Backup Exec appliance ........................ 49Joining the appliance to a domain from the web UI .............................. 50

Domain name suffix guidelines .................................................. 51Removing the appliance from a domain ............................................ 51Configuring a DNS server for the Backup Exec appliance by using a

static IP address .................................................................... 52Configuring a proxy server for the Backup Exec appliance .................... 53Selecting a language to use with the Backup Exec Administration

Console ............................................................................... 53Setting the appliance location ......................................................... 53Setting the date and time formats for the appliance ............................. 54Teaming Backup Exec appliance Ethernet ports .................................. 54Determining the Backup Exec appliance software version

information ............................................................................ 58About adding the Backup Exec appliance to an existing Backup Exec

environment .......................................................................... 58

Chapter 5 Monitoring Backup Exec appliance operations ............ 59

Monitoring the status of the Backup Exec appliance hardwarecomponents .......................................................................... 59

Monitoring Backup Exec jobs from the Backup Exec appliance webUI ........................................................................................ 60

Viewing Backup Exec alerts from the appliance web UI ........................ 60Clearing Backup Exec alerts from the appliance web UI ....................... 61Securing the Backup Exec Appliance using the Symantec Data Center

Security Agent (Server Advanced version) ................................... 62

Chapter 6 Using external storage devices with the BackupExec appliance ............................................................... 64

Types of external storage devices to use with the Backup Execappliance .............................................................................. 64

Connecting a tape device to the Backup Exec appliance ...................... 65

8Contents

Chapter 7 Managing the Backup Exec appliance remotelyusing PowerShell ........................................................... 68

Using the Windows PowerShell command line interface with the BackupExec appliance ...................................................................... 68

Enabling a remote PowerShell connection between the appliance anda remote computer ................................................................. 69

PowerShell commands .................................................................. 70

Chapter 8 Removing and replacing Backup Exec appliancereplaceable components ............................................. 79

Customer-replaceable components in the Backup Execappliance .............................................................................. 79

How Symantec detects Backup Exec appliance issues ......................... 80Replacing a single Backup Exec appliance disk drive ........................... 82Removing a Backup Exec appliance disk drive carriage ....................... 82Replacing a Backup Exec appliance disk drive module ........................ 83Removing a Backup Exec appliance power supply module ................... 84Replacing a Backup Exec appliance power supply module ................... 85Replacing Backup Exec appliance hardware ...................................... 85

Chapter 9 Resetting the Backup Exec appliance factory imageand settings .................................................................... 86

Resetting the Backup Exec appliance factory image and the factorysettings by using the PowerShell command-line interface ............... 86

Resetting the Backup Exec appliance factory image and factory settingsby using the USB key .............................................................. 87

Chapter 10 Disaster recovery ................................................................ 90

Pre-disaster recovery components ................................................... 90Backing up the Backup Exec appliance deduplication disk storage

device using a scheduled Backup Exec job .................................. 91Preparing for disaster recovery with the PowerShell command-line

interface ............................................................................... 91Recovering the Backup Exec appliance with a replacement appliance

after a disaster occurs ............................................................. 92Recovering the Backup Exec appliance when multiple disk drives

fail ....................................................................................... 95How to complete disaster recovery for appliances that are configured

for use in a Central Admin Server Option environment .................. 100

9Contents

Chapter 11 Troubleshooting ................................................................. 102

Troubleshooting the Backup Exec appliance .................................... 102Troubleshooting Backup Exec Appliance fan and power supply

issues ................................................................................ 104Troubleshooting Backup Exec Appliance disk and RAID group

failures ............................................................................... 105Troubleshooting general Backup Exec appliance issues ..................... 108How to enable the Backup Exec appliance Remote Management

feature in the BIOS setup ....................................................... 112

Appendix A Technical specifications for the Backup Exec 3600R4 Appliance ................................................................ 114

Technical specifications for the Backup Exec 3600 R4 Appliance .......... 114

Appendix B Certification and compliance information forBackup Exec appliances ............................................. 117

Backup Exec appliance safety and EMC standards compliance ............ 117Backup Exec appliance safety and EMC standards compliance -

country specific .................................................................... 119Industry standards compliance for Backup Exec appliances ................ 120Backup Exec appliance certifications .............................................. 120FCC information for Backup Exec appliances ................................... 122

Index ................................................................................................................... 123

10Contents

Introducing the BackupExec appliance

This chapter includes the following topics:

■ Components and features of the Symantec Backup Exec appliance

■ System requirements for the Backup Exec appliance

■ Backup Exec appliance software bundles

■ Connecting to the Backup Exec appliance

Components and features of the Symantec BackupExec appliance

Three components comprise the Backup Exec appliance:

■ Backup Exec appliance hardware

■ Backup Exec appliance web UI

■ Backup Exec 15 software

The Backup Exec appliance supports the following features:

■ Faster backup windows and recovery times using hard disk-based storage.

■ All-in-one backup and recovery solution that integrates software and hardwarefrom a single vendor.

■ Duplication of backup data to another Backup Exec appliance or to a managedBackup Exec server in a Backup Exec CASO environment.

1Chapter

■ Protects against zero-day threats using Symantec Critical System Protectionby establishing compliance with security policies, while also hardening yoursystem by locking down the configuration and settings.

■ Manages data growth and effectively reduces data backup storage by up to 90percent. The Backup Exec appliance also enables the optimization of networktraffic through integrated, high-speed block-level data deduplication acrossphysical and virtual environments.

■ Easy to deploy and configure, while also simplifying appliance managementthrough a single web-based console.

See “Backup Exec appliance software bundles” on page 13.

See “System requirements for the Backup Exec appliance” on page 12.

System requirements for the Backup Exec applianceThe following are required to manage the Backup Exec appliance.

Table 1-1 Backup Exec appliance system requirements

RequirementsItem

Internet Protocol version 4 (IPv4).Internet Protocol

The following Internet browsers aresupported:

■ Internet Explorer version 7 or later.

Note: If you use Internet Explorer version9 or later, you must add the applianceURL to the Internet Explorer Trusted Siteszone. Adding the URL lets you see all ofthe appliance's web UI functionality. Inaddition, you must also use InternetExplorer in Compatibility View mode.

■ Mozilla Firefox 3.x or later.

Note: To use Firefox, you must acceptexception and confirm security exceptionbefore you access the appliance's webUI.

Note: For the Backup Exec appliance webUI to function properly, you must ensure thatyour web browser does not block popups.

Internet browser

12Introducing the Backup Exec applianceSystem requirements for the Backup Exec appliance

Backup Exec appliance software bundlesDepending on your purchase, Backup Exec appliances are shipped with one of twopossible pre-licensed and installed software bundles. These bundles are calledEssential Protection Edition and Total Protection Edition. Both of these bundlesinclude Symantec Backup Exec along with additional agents and options, includingdata deduplication and virtual machine protection.

Although the appliance is pre-licensed, Symantec includes a Symantec LicenseFile (SLF) for your particular software edition in the email that you received notifyingyou of your appliance purchase. You can also find the appliance SLF on theSymantec Licensing Portal after you register the appliance.

You can determine the software edition and the software license information thatis installed on the appliance by clickingAbout on the Backup Exec appliance's webUI menu. You can also determine the edition by viewing license information fromwithin Backup Exec.

See Viewing license information in the Backup Exec 15 Administrator's Guide.

The following table details each software bundle, as well as the additional agentsand options that you can purchase separately to customize and expand thecapabilities of the appliance.

13Introducing the Backup Exec applianceBackup Exec appliance software bundles

Table 1-2 Essential Protection Edition and Total Protection Edition information

Total Protection EditionEssential Protection Edition

Included licenses:

■ Symantec Critical System Protection withhost-based intrusion detection (HIDS) andintrusion prevention (HIPS).See “Securing the Backup Exec Applianceusing the Symantec Data Center SecurityAgent (Server Advanced version)”on page 62.

■ Symantec Backup Exec 15■ Deduplication Option■ Agent for Hyper-V and VMware■ Agent for Windows■ Agent for Applications and Databases■ Agent for Linux■ Agent for Mac■ Enterprise Server Option (includes the

Central Admin Server Option)■ Remote Media Agent for Linux■ NDMP Option■ Library Expansion Option (includes

support for up to 10 drives)

Optional licenses:

■ Virtual Tape Library Unlimited DriveOption

Unsupported licenses:

■ File System Archiving Option■ Exchange Mailbox Archiving Option

Included licenses:

■ Symantec Critical System Protection withhost-based intrusion detection (HIDS) andintrusion prevention (HIPS).See “Securing the Backup Exec Applianceusing the Symantec Data Center SecurityAgent (Server Advanced version)”on page 62.

■ Symantec Backup Exec 15■ Deduplication Option■ Agent for Hyper-V and VMware■ Agent for Windows■ Agent for Applications and Databases■ Agent for Linux■ Agent for Mac

Optional licenses:

■ Enterprise Server Option (includes theCentral Admin Server Option)

■ Remote Media Agent for Linux■ NDMP Option■ Library Expansion Option (includes

support for a single tape drive library)■ Virtual Tape Library Unlimited Drive

Option

Unsupported licenses:

■ File System Archiving Option■ Exchange Mailbox Archiving Option

See “Connecting to the Backup Exec appliance” on page 14.

Connecting to the Backup Exec applianceThe following table describes the two software interfaces that you can use to connectto the Backup Exec appliance.

14Introducing the Backup Exec applianceConnecting to the Backup Exec appliance

Table 1-3 Backup Exec appliance software interfaces

DescriptionSoftware interface

The web UI is a browser-based interface thatyou use for the initial configuration of theBackup Exec appliance. You can also use itwhen future appliance configurationmodifications are required.

To access the appliance by using its web UI,do the following:

■ Power on the appliance.■ Find the default host name of the

appliance by using the appliance MACaddress. You can find the MAC addresson the back of the appliance.See “Locating the default appliance hostname and using it to access and configurethe Backup Exec appliance” on page 28.

■ Remotely connect to the appliance usinga client computer by starting a webbrowser, and then typing the default hostname in the browser address bar.

Note: For the web UI to function properly,you must ensure that your web browser doesnot block popups.

Backup Exec appliance web UI

You can use Windows PowerShell to do thefollowing:

■ Connect to the appliance using acommand line interface.

■ Modify appliance configuration settings.■ Reset the appliance to its factory-set

defaults.

You should use PowerShell if you havedifficulty connecting to the appliance usingthe web UI. Launch PowerShell from anetworked Windows computer or from alaptop directly connected to the appliance.You must have Windows PowerShell 2.0 orhigher on your client computer.

See “Enabling a remote PowerShellconnection between the appliance and aremote computer” on page 69.

Windows PowerShell

15Introducing the Backup Exec applianceConnecting to the Backup Exec appliance

Hardware components ofthe Backup Exec 3600 R4Appliance


■ Backup Exec 3600 R4 Appliance front panel

■ Backup Exec 3600 R4 Appliance rear panel components

■ Backup Exec 3600 R4 appliance ports

■ Backup Exec 3600 R4 Appliance disk and storage subsystem

■ Backup Exec 3600 R4 Appliance LED status lights

Backup Exec 3600 R4 Appliance front panelThe Backup Exec appliance front panel consists of power buttons, LED status lights,and USB 2.0 connectors. These components are located above the appliance'sfour hard drive bays that house externally-accessible disk drive modules. Each ofthe disk drive modules that are located inside the drive bays are labeled from leftto right, 0, 1, 2, and 3.

See “Backup Exec 3600 R4 Appliance LED status lights” on page 21.

2Chapter

Figure 2-1 Backup Exec 3600 R4 Appliance front view

System reset buttonSystem power/Sleep button

System NIC 5 activity LEDPower/Sleep activity LED

System status LEDUSB 2.0 connectors – Port 0/1

Hard drive bays

Rack handle

See “Backup Exec 3600 R4 Appliance rear panel components” on page 17.


See “Backup Exec 3600 R4 appliance ports” on page 19.

See “Backup Exec 3600 R4 Appliance disk and storage subsystem” on page 20.


Backup Exec 3600 R4 Appliance rear panelcomponents

The following components comprise the rear panel of the Backup Exec appliance:

■ One (1) PCI add-in slotContains a SAS HBA card that you use to connect a tape device to the SASHBA port. To connect a tape device, use the SAS cable that ships with theappliance.To connect a multi-tape drive library, you must use a SAS Fanout cable, whichis sold separately.

■ Two (2) USB ports

■ One (1) serial port

■ One (1) VGA port

■ Four (4) Ethernet (eth) ports

■ One (1) Remote Management Module (RMM) port

Note: The RMM port is also used by Symantec Technical Support.

17Hardware components of the Backup Exec 3600 R4 ApplianceBackup Exec 3600 R4 Appliance rear panel components

System fans and AC power connections are located on the left-hand side of therear panel. Symantec recommends that you connect both power modules to themain AC power source. If one module or power source fails, the second modulemaintains power to the system without interruption.

Figure 2-2 Backup Exec 3600 R4 Appliance rear panel

1 2 3 54

8 11

6

7 10913

14

12

The following list identifies the components of the rear panel.

Table 2-1 Backup Exec 3600 R4 Appliance rear panel components

DescriptionLabel

Power supply locks1

Power sockets2

Power supply LEDs3

Top cover thumb screw4

Remote Management Module (RMM) port5

PCI 3 expansion slot with SAS HBA card6

Power cords7

Ethernet (eth) ports 0 and 18

VGA port9

Ethernet (eth) ports 2 and 310

USB ports11

Serial port12

Ethernet cables13

18Hardware components of the Backup Exec 3600 R4 ApplianceBackup Exec 3600 R4 Appliance rear panel components

Table 2-1 Backup Exec 3600 R4 Appliance rear panel components (continued)

DescriptionLabel

PCI expansion modules14

See “Backup Exec 3600 R4 Appliance front panel” on page 16.




Backup Exec 3600 R4 appliance portsThe following graphic and table explain the assignments for the Backup Execappliance Ethernet ports and the Remote Management Module port.

Figure 2-3 Ethernet (eth) ports

Table 2-2 Port number and color details

AssignmentPort number and color

Public port, which is also known as theAdministration port. This is the port that youuse to run the inital configuration of theappliance.

Ethernet port 0 is used for configuration taskssuch as setting a static IP address, addingDNS or WINS servers, enabling DHCP,SNMP, or SMTP. Use the browser-basedappliance web UI to configure settings.Alternately, you can use the PowerShellcommand line interface if you cannot connectwith a browser.

Eth0 (green)

19Hardware components of the Backup Exec 3600 R4 ApplianceBackup Exec 3600 R4 appliance ports

Table 2-2 Port number and color details (continued)

AssignmentPort number and color

Public Ethernet port.

Used to connect the appliance to yourproduction network. Configurable.

Eth1 (blue)



Eth2 (red)



Eth3 (yellow)

Reserved for Symantec Technical Supportonly. Do not use.

Remote Management Module (RMM) (white)





Backup Exec 3600 R4 Appliance disk and storagesubsystem

The Backup Exec appliance contains two internal Solid-State Disks (SSD) thatcontain the appliance operating system and appliance-related software. The twoSSDs are mirrored using RAID1 mirroring technology so as to provide systemredundancy in case of a disk failure.

You can view details for each SSD on the Appliance Summary page under theAppliance Hardware tab in the web UI. SSD drives are denoted as SAS drives inthe summary.

If you receive an SNMP alert or an SMTP alert regarding an SSD, it means thatyou no longer have system drive redundancy because only one SSD is functional.If the mirrored SSD redundancy is lost, and you have enabled Call Home, youshould receive a call from Symantec Technical Support. Symantec Technical Supportmay arrange to have a replacement appliance shipped to you. If you have notenabled Call Home, contact Symantec Technical Support.

20Hardware components of the Backup Exec 3600 R4 ApplianceBackup Exec 3600 R4 Appliance disk and storage subsystem

The Backup Exec appliance also contains four (4) externally accessible disk bays.Each bay holds one disk module, which includes a disk carrier and a disk drive.Each of the 3.5" hot-swappable disk drives are used for data storage and can holdup to 2 terabytes of data. They are labeled 0 through 3, from left to right. Each baymust contain a disk drive. If a disk drive is removed from a bay, you must install ablank carrier in the bay to maintain adequate airflow for cooling purposes. Althougheach disk bay contains a hot-swappable disk drive, only one drive can behot-swapped at a time.

Each disk drive module also includes two LED indicators. The LEDs are locatedon the left side of each carrier.

You can view details for each disk drive on the Appliance Summary page underthe Appliance Hardware tab in the web UI. The disk drives are denoted as SATAdrives in the summary.





Backup Exec 3600 R4 Appliance LED status lightsLED indicators are used to indicate the operational status of the three componentsof the Backup Exec appliance. The components include the front panel, the diskmodules, and the power supply module.

See the section called “Front panel LED indicators” on page 21.

See the section called “Disk module LED indicators” on page 23.

See the section called “Power supply module LED indicators” on page 23.

Front panel LED indicatorsThe front panel of the appliance contains LED lights that provide operational status.

See the section called “Disk module LED indicators” on page 23.

21Hardware components of the Backup Exec 3600 R4 ApplianceBackup Exec 3600 R4 Appliance LED status lights

Figure 2-4 Front panel LEDs

Power/Sleep activity LED

System NIC 5 activity LED

System status LED

Table 2-3 Front panel LED indications

IndicationConditionColorLED

Turned on, ACPI S0 state ( S0: Working)

Sleep, ACPI S1 state (S1: Standby)

Turned off, ACPI S5 state (S5: Off)

On/solid

Flashing

Off

Green

Green

None

Power/SleepActivity LED

Link, no access

Activity

No link

On/solid

Flashing

Off

Green

Green

None

System NIC 5Activity LED

System ready, no alarmsOn/solidGreenSystem StatusLED

System ready but degraded

Power or fan redundancy may be lost.There may be temperature or voltageissues, battery failure, or an imminentpower failure.

FlashingGreenSystem StatusLED

Critical alarm (critical power/fan failure,critical temperature or voltage)

On/solidAmberSystem StatusLED

Non-critical alarm (redundant fan/powerfailure, non-critical voltage, ortemperature failure)

FlashingAmberSystem StatusLED


Table 2-3 Front panel LED indications (continued)


Turn off – system (disconnected frompower source)

Turn on – system has been turned offand in standby mode, no previousdegraded performance, non-critical, orcritical states

OffNoneSystem StatusLED

Disk module LED indicatorsEach disk drive module includes two LED indicators. The LEDs are located on theleft side of each carrier.

Figure 2-5 Disk module LEDs

LEDs

Table 2-4 Disk module LEDs


Turned on, activity normalOn/solidBlueTop

Normal disk operation

Disk fault or loss of power to disk

On/solid

On/solid

Green

Amber

Bottom

Power supply module LED indicatorsEach power supply module has one LED that is located on the top right-hand corner.


Figure 2-6 Power supply module LEDs

Power supply status LEDs

Table 2-5 Power supply module LED indicators

IndicationCondition

No AC power to power supplyOff

Power supply critical event causinga shutdown:

■ Physical failure■ Blown fuse■ Overcurrent protection level

exceeded (12V)■ Overvoltage protection level

exceeded (12V)■ Fan failure

Amber

Power supply warnings where thepower supply continues to operate:high temperature, high power/highcurrent, slow fan.

Blinking amber

AC present (5V standby on), whenthe power supply itself is off

Blinking green

Output ON and OKSolid green


Configuring the BackupExec appliance


■ Backup Exec appliance configuration requirements

■ Configuring the Backup Exec appliance

Backup Exec appliance configuration requirementsBefore you begin the Backup Exec appliance configuration process, ensure youhave the following information available.

See “Configuring the Backup Exec appliance” on page 26.

3Chapter

Table 3-1 Backup Exec appliance configuration guidelines

DescriptionRequirement

Ensure that you have the followinginformation available:

■ Host name of the Backup Exec appliance.See “Locating the default appliance hostname and using it to access and configurethe Backup Exec appliance” on page 28.

■ Network IP address, subnet mask IPaddress, and gateway IP address.

■ Network names for all appliances.■ DNS information (DNS servers and suffix

names).■ A unique password for appliance access.■ If you add the appliance to a domain, you

must obtain domain credential information,such as user name and password. Also,ensure that the domain name can beaccessed from the appliance.

Required names and addresses

If a Domain Name Server is used, make surethat the DNS server can resolve the hostname by using a fully qualified domain nameand the short domain name.

DNS or non-DNS


Configuring the Backup Exec applianceUse the following process as a guide to set up and configure your Backup Execappliance.

See “Backup Exec appliance configuration requirements” on page 25.

26Configuring the Backup Exec applianceConfiguring the Backup Exec appliance

Table 3-2 How to configure the appliance

TaskStep

Locate the default appliance host name onthe back of the appliance, and then write itdown.

The default host name is used to connect tothe appliance.

See “Locating the default appliance hostname and using it to access and configurethe Backup Exec appliance” on page 28.

Step 1

Install the appliance side rails and mount theappliance in a rack.

See “Installing the Backup Exec appliancemount rails and mounting the appliance in arack” on page 29.

Step 2

Connect to the appliance and view the factorytest results.

See “Connecting to the Backup Execappliance for the first time and verifying thefactory test results” on page 32.

Step 3

Perform the initial configuration of theappliance.

See “Performing the initial configuration ofthe Backup Exec appliance” on page 38.

Step 4

Install software updates.

See “Updating the Backup Exec appliancesoftware and hardware firmware” on page 43.

Step 5

Run Backup Exec.

See “Starting Backup Exec from the BackupExec appliance” on page 45.

Step 6

See “About adding the Backup Exec appliance to an existing Backup Execenvironment” on page 58.


Locating the default appliance host name and using it to access andconfigure the Backup Exec appliance

The default host name of the appliance is required to connect to the appliance usinga laptop and an Ethernet cable so you can begin the configuration process. Thedefault host name is derived from the MAC address of the appliance's Ethernet port0. It uses all of the characters that comprise the MAC address, excluding the MACaddress separator characters (-) or (:).

For example,

■ Appliance MAC address = 01-23-45-67-89-AB

■ Default appliance host name = 0123456789AB

Table 3-3 Default host name label format

Default host name label formatAppliance model

Appliance MAC address label:

01-23-45-67-89-AB

Default appliance host name: 0123456789AB

Backup Exec 3600 R4 Appliance

You can find the default host name on a label that is located on the rear chassis ofthe Backup Exec 3600 R4 Appliance directly under the Ethernet ports. The modelof the appliance determines the printed format of the host name label.

Symantec recommends that you locate the default appliance host name label onthe Backup Exec 3600 R4 Appliance back panel and then write down the defaulthost name before you rack mount the appliance. Viewing the host name label isdifficult after you mount the Backup Exec 3600 R4 Appliance in a rack.

The configuration process includes typing the 12-digit alpha-numeric default hostname in the address bar of either the Internet Explorer or Firefox browser. Laterduring initial configuration, you can change the default host name to a name youprefer.

For example, type: http://0123456789AB and then press Enter.


Note: When reviewing the Windows Event Viewer logs for the appliance, you maynotice the entries that show the appliance computer name or host name as"BEAppliance". You can ignore these events, as these initial appliance-relatedentries are generated when the appliance is deployed at the factory, or after youinitiate a factory reset. Before the initial configuration of the appliance occurs, theappliance host name is changed from "BEAppliance" to an alpha-numeric namebased on the appliance’s eth0 MAC address. The name change is done to avoidhost name conflicts when you connect the appliance to your network.

You can now install the application mount rails and mount the appliance in a rack.

See “Installing the Backup Exec appliance mount rails and mounting the appliancein a rack” on page 29.

Installing the Backup Exec appliance mount rails and mounting theappliance in a rack

Standard mounting rails are included in the shipping box to accommodate standardenterprise square hole 19” racks.

Note: Mounting methods vary by rack manufacturer. Racks may contain mountingrails with square holes, round holes, or round threaded holes. Regardless of thetype of holes your rack has, ensure that the rails are installed between the rack unitspacing lines.You may need to acquire other mounting hardware to install the guiderails in your rack.


To install the Backup Exec appliance mount rails and to mount the appliance in arack

1 Mount the rails to the rack.

Note: Ensure that the rails are installed between unit spacing lines of the rack.

2 Place the top fastener into the rail hole.

3 Snap the edge of the fastener down.

4 Insert the bottom fastener and make sure that it is secure.

5 Secure the rails to the rack by inserting the provided screws into the threadedholes between the top fastener and bottom fastener at the ends of each rail.


6 Fully extend the rails forward.

7 Lower the chassis onto the extended rails.

8 Be sure that the three locking pins on the sides of the chassis fit into the threeslots in the extended rails.

Note: The following drawings show an empty chassis. Your appliance is fullyloaded, with the chassis cover installed, when it arrives from the factory. Thefollowing drawings show a generic chassis. You can use these instructionsregardless of the height of your appliance.

9 Secure the fasteners over the front hole, on each side of the appliance.


10 Press the release tab on the extended rail (#1 on the following picture).

11 Push the chassis into the rack until it snaps into place (#2 on the followingpicture).

You can now connect to the Backup Exec appliance and verify the factory testresults.

See “Connecting to the Backup Exec appliance for the first time and verifying thefactory test results” on page 32.

Connecting to the Backup Exec appliance for the first time andverifying the factory test results

You can initially connect to the Backup Exec appliance directly or remotely usingeither a laptop computer and a standard ethernet cable, or by using a Windowscomputer on the network.

Select one of the following connection methods.

■ Connect directly to the appliance with a laptop using only appliance Ethernetport eth0 (recommended).See “Connecting directly to the Backup Exec appliance with a laptop using onlyappliance Ethernet port eth0 (recommended)” on page 33.

■ Connect directly to the appliance using a laptop computer when all applianceEthernet ports are in use.See “Connecting directly to the Backup Exec appliance using a laptop computerwhen all appliance Ethernet ports other than Eth0 are in use” on page 34.

■ Connect remotely to the appliance using a Windows computer on the network.


See “Connecting remotely to the Backup Exec appliance using a Windowscomputer on the network” on page 36.

Note: If you have difficulty connecting to the appliance web UI, use the PowerShellcommand-line interface to connect and configure the appliance.

See “Using the Windows PowerShell command line interface with the Backup Execappliance” on page 68.

Connecting directly to the Backup Exec appliancewith a laptopusing only appliance Ethernet port eth0 (recommended)Use the following steps to connect to the appliance with a laptop using applianceEthernet port eth0.

Note:Ensure that the laptop's IPv4 IP network setting is set toObtain an IP addressautomatically. A connection to the appliance cannot be made if you use a staticIP address.

To connect directly to the appliance with a laptop using appliance Ethernet porteth0

1 At the laptop computer, connect a standard ethernet cable to the NIC port onthe laptop and to the eth0 port on the appliance.

2 Connect both power cables to the appliance.

3 Press the ON button on the front panel to turn on the appliance.

4 On the laptop, open a web browser and then type the host name in thebrowser's address field. For example, http://0123456789AB.

See “Locating the default appliance host name and using it to access andconfigure the Backup Exec appliance” on page 28.

The Backup Exec appliance web UI login page appears; however, you do notneed to log in at this time.

5 Optional: Clear the browser's security exception by setting the Symantecsecurity certificate that is included with the appliance configuration softwareby doing one of the following:


Do the following in the order listed:

■ Follow the browser's on-screeninstructions for clearing the securityexception.

■ Continue with step 6.

If you are using Firefox:


■ Refer to Microsoft documentation onimporting a certificate.http://technet.microsoft.com/en-us/library/cc754489.aspx


If you are using Internet Explorer:

6 On the right side of the Backup Exec appliance web UI, click Selftest FactoryReport.

A text file reports the results of software tests that were run on the appliancein the factory. If the report shows that the appliance functions normally (PASS),you can perform the initial configuration of the appliance. If any tests show asfailed (FAIL), contact your reseller.

You can now perform the initial configuration of the appliance.

See “Performing the initial configuration of the Backup Exec appliance” on page 38.

Connectingdirectly to theBackupExec applianceusing a laptopcomputer when all appliance Ethernet ports other than Eth0are in useUse the following steps to connect directly to the appliance with a laptop when allof the appliance Ethernet ports other than Eth0 are in use.

Note:Ensure that the laptop's IPv4 IP network setting is set toObtain an IP addressautomatically. A connection to the appliance cannot be made if you use a staticIP address.

Warning: To avoid potential network issues during the initial configuration process,Symantec recommends that you only use Ethernet port eth0 when you configurethe appliance. All other Ethernet ports (eth1, eth2, and eth3) should remain unuseduntil the appliance configuration nears completion.


http://technet.microsoft.com/en-us/library/cc754489.aspx


To connect directly to the appliance using a laptop computer when all applianceEthernet ports other than Eth0 are in use

1 At the laptop computer, connect a standard ethernet cable to the NIC port onthe laptop and to the eth0 port on the appliance.

2 At the laptop, open a command prompt and then issue a PING command tothe appliance by using the following command:

ping <assigned_appliance_name> -4

For example, c:\>ping 0123456789AB -4

3 Note the IP address and keep it nearby.

Note: You can now connect any or all of the remaining appliance eth ports toyour network.

4 Type the eth0 IPv4 IP address in the browser's address field.

For example, http://169.254.x.x

5 Press Enter.












7 On the right side of the Backup Exec appliance web UI, clickselftest_factory_report.txt.




Connecting remotely to the Backup Exec appliance using aWindows computer on the networkWhen connecting to the appliance remotely from a network Windows computer,remember to use the Symantec-assigned host name when you are prompted.

To connect remotely to the appliance using a Windows computer on the network

1 Do one of the following:





■ On a network Windows computer thatresides on the same subnet as the eth0port of the appliance, open a commandprompt.

■ At the prompt, type the following ARPcommand:arp -d

■ To refresh the ARP cache, ping thebroadcastIP address of the networksegment on which the appliance isconnected.If the appliance eth0 MAC address andits associated IP address still do notappear, you can look up the IP addressof the appliance at the DHCP server.Contact your network administrator forassistance in determining the broadcastIP address, as well as answering otherDHCP-related questions.

■ At the prompt, type the following ARPcommand:arp -a

■ Locate the MAC address of theappliance and note its assigned IPaddress.

Note: If the appliance MAC addressdoes not appear, contact your resellerfor assistance.

■ Proceed to step 2.

If you do not know the IP address of theappliance

Proceed to step 2.If you know the IP address of the appliance

2 In the web browser's address field, type the assigned IP address:

For example, http://<00.00.00.00>

3 Press Enter.












5 On the right side of the Backup Exec appliance web UI, clickselftest_factory_report.txt.




Performing the initial configuration of the Backup Exec applianceThe Backup Exec appliance initial configuration process enables you to set appliancesecurity passwords, configure network access to the appliance, set time zone andlanguage options, and enter AutoSupport registration information.

Before you begin the initial configurationThe initial configuration of the appliance requires your Symantec License File (SLF)file to fully license the appliance. Without a valid SLF, the Backup Exec applianceruns in Trial Mode for a limited time.

You can find your SLF file in the Backup Exec appliance purchase materials thatSymantec emailed to you.

If you directly connect to the appliance using a laptop computer to run the initialconfiguration, Symantec recommends moving the SLF file from your email to thelaptop. If you use DHCP to connect to the appliance, place the SLF file in anaccessible share on your network. You can then browse to the location where theSLF file is located when you are prompted to upload the SLF file.




To perform the initial configuration of the Backup Exec appliance

1 Confirm that the Selftest Factory Report shows that components functionproperly.

2 Log in to the appliance using the appliance web UI as follows:

■ Accept the default user name of administrator.

■ For Password, enter P@ssw0rd (where “0” is the number zero).

Note: The password is case-sensitive.

3 Click Next.

4 Review the Appliance configuration overview page.

All of the items that are marked with an asterisk (*) are required. Symantecrecommends that you notate the information and have it handy because youcannot complete the initial configuration process without it.

5 Click Configure.

6 On the Network page, do one of the following:


■ Click DHCP.■ In theNetwork Interface Card list box,

select eth1, or the port that you usedto connect your network cable.

Note: Double asterisks (**) representthe active Ethernet port.

■ Click Add.■ Click Next.■ Continue with step 7.

To use DHCP to configure your network



■ Click Static IP.■ Enter IP address, netmask, and

gateway information in the boxesprovided.

■ In theNetwork Interface Card list box,select eth1, or the port that you usedto connect your network cable.

Note: Double asterisks (**) representthe active Ethernet port.

■ Click Add.To connect additional networks to theappliance, repeat the process to assignadditional network information to theremaining Ethernet ports.

■ Click Next.■ Continue with step 7.

To manually set the IP addresses for yournetwork

7 On the DNS (Domain Name Services) page, do one of the following:

No input is required. The initialconfiguration process automaticallyconfigures the DNS IP address for you. Inthe Applied configuration fields, youshould see the wordAuto and the Ethernetport that DHCP used to bind the IPaddress.

However, if you want to use a proxy server,do the following in the order listed:

■ Select Enable Proxy.■ Enter the proxy server information.

Note: If your proxy server supportsSecure Socket Layer tunneling, selectEnable SSL Tunneling.


If you selected DHCP on the Networkpage



■ In DNS Settings, add the DNS IPaddress, and then select an eth port towhich you want to bind the address.

■ Click Add.■ If you want to use a proxy server, select

Enable Proxy, and then enter thepertinent proxy server information.

Note: If your proxy server supportsSecure Socket Layer tunneling, selectEnable SSL Tunneling.


If you want to manually configure theconnection to a DNS server

8 When the DNS summary page reports a successful configuration, click Next.

9 On the Security page, review the information. Then enter an administratoraccount password and a password to use as the new deduplication logonaccount password. You use the deduplication logon account password toaccess the deduplication disk storage device.

The administrator password can be seven or more characters in length, andit must include a specific combination of characters, with minimum requirementsfor acceptable passwords.

A password with seven characters must include all of the following requirements,while a password with more than seven characters must include at least threeof the following requirements:

■ One uppercase letter

■ One lowercase letter

■ One number (0-9)

■ One of the following special characters: @ # $ % ^ & ! * ( ) { } [ ]

Note: Use only the special characters listed. Be aware that using otherspecial characters in non-English languages may be considered as invalidcharacters.

10 Click Next.

11 Click OK when you are prompted to proceed.

12 After successfully updating the passwords, click Next.


13 On the Language/Time Zone page, select the language you want to use withthe Backup Exec Administration Console.

By default, the appliance uses the English language during the initialconfiguration process. To use the language you set during the initialconfiguration, restart the appliance after you complete the initial configuration.

Note:After you complete the initial configuration, you can change the languagethat the appliance uses from the login page of the web UI.

See “Setting the appliance location” on page 53.

14 Under Appliance Locale, select the country where the appliance is located.

Based on the language that you selected in step 13 for the Backup ExecAdministration Console, all of the countries that use that language appear inthe Appliance locale list box. If you want to work in a different language otherthan the language that is used in the country where the appliance is located,check Show all languages. Then select the language that you prefer to use.

For example, you can select English (United States) as the locale of theappliance, yet choose Corsu (France) as the appliance locale language.

15 Optional: Under Date and Time Format, select the appliance location, andthen select a date format and a time format.

The date format and time format that you select are used in the appliance webUI, the Backup Exec Administration Console, and the Windows operatingsystem. You can reset the date format and the time format, or select a differentformat type on the Time Zone and Synchronization tab within the applianceweb UI.

If you want to work in a different language, or use a different date format otherthan what is used in the country where the appliance is located, check Showall languages. Then select the language that you prefer to use.

16 Optional: Under Time Sychronization, selectNetwork Time Protocol (NTP),and then enter the NTP server name or the IP address.

Network Time Protocol (NTP) is a networking protocol for clock synchronizationbetween computer systems over packet-switched, variable-latency datanetworks.

17 Optional: To manually set the date and local time for the appliance, click None,and then enter the appropriate date and time values in the Date and Timefields.

18 Optional: In the Time Zone field, select the time zone of the appliance.


19 Click Next.

20 Review the summary of the location and language settings, and then clickNext.

21 On the AutoSupport Registration page, verify that Enable Call Home ischecked, and then add the registration information in the fields provided. Fieldsthat are marked with an asterisk (*) are required.

Note: The Symantec AutoSupport organization works with the Call Homefeature to minimize Backup Exec appliance downtime by simplifying both yourtechnical support experience and the repair process whenever appliance repairsbecome necessary. The Call Home feature is enabled by default.

If you do not want to add AutoSupport registration information, uncheck EnableCall Home.

22 Click Next.

23 If the AutoSupport Registration summary page reports a successfulconfiguration, or if it reports that you disabled the Call Home option, click Next.Otherwise, click Back to enter the registration information again.

24 On the Host Name and License page, enter a new user-defined host name.

25 Optional: Enter a domain, along with a user name and password with rights tojoin the domain.

26 Click Next.

27 Click OK to restart the appliance.

To see host name or domain changes, you must restart the appliance.

After the appliance restarts, the appliance web UI logon screen appears. Beforeyou log in to the appliance, confirm that the initial configuration was successfullycompleted.

See “Updating the Backup Exec appliance software and hardware firmware”on page 43.

Updating the Backup Exec appliance software and hardware firmwareSymantec recommends that you download and install Microsoft Windows operatingsystem updates, Symantec Backup Exec software updates, and appliance firmwareupdates immediately after completing the initial configuration. Symantec alsorecommends that you periodically check for updates so that the latest softwareversions that are available can be installed on the appliance. Install all availableWindows updates and Backup Exec patches or updates.


To download the Windows updates and Symantec Backup Exec updates, theappliance web UI connects directly to servers at both Microsoft and Symantec. Tosuccessfully download the available software updates, the appliance must beconnected to the Internet. If you prefer, you can configure local Microsoft WindowsServer Update Servers and Symantec Central LiveUpdate servers. When you useinternal local update servers you eliminate the need for the appliance to connectto external networks for product updates. By using local update servers, you caneliminate the update traffic between the local networks and the external networks.

For more information about Symantec LiveUpdate servers, see the SymantecLiveUpdate™ Administrator 2.3 User's Guide.

For more information about Microsoft Windows Server Update Servers, contactMicrosoft.

The process of installing updates may take a few hours. When the process hascompleted, a message appears on the Update Information page that states thatthe updates have been successfully installed and the appliance needs to berestarted. Perform this task during off-peak hours so that your appliance operationsare not interrupted or degraded.

Note: You may have to run Symantec LiveUpdate more than once, along withsubsequent appliance restarts, to completely update your software.

To update the Backup Exec appliance software and hardware firmware

1 Log in to the appliance web UI.

2 Navigate to the Manage > Appliance > Update Information tab.

3 Under Schedule Updates, clickCheck now next to theCheck and downloadavailable updates option.

You can review the progress of the download process in the Real timeprogress box.

After the updates finish downloading, the Product update message indicatesthat the updates are ready to be installed.




■ Ensure that all Backup Exec jobs havefinished.

■ Under Schedule Updates, click InstallNow.When the update installation finishes,the Product update message reportsthat the installation is complete and theappliance must be restarted.

■ Restart the appliance.

To immediately install the updates


■ Under Schedule Updates, click thecalendar icon to select an installationdate.

■ Click the clock icon to select a time torun the installation.

■ Click Schedule.

To schedule the installation of updates

5 After installing the software updates, restart the appliance.

You can now start Backup Exec.

See “Starting Backup Exec from the Backup Exec appliance” on page 45.

Starting Backup Exec from the Backup Exec applianceAfter you successfully finish the initial configuration of the Backup Exec appliance,the appliance is ready to use.

Note:Ensure that the appliance host name is resolvable before you launch BackupExec.

To start Backup Exec from the Backup Exec appliance

1 On the client computer that you use to access the appliance, open a supportedweb browser, and then enter the host name of the appliance.

2 Log in to the web UI.

3 Navigate to Manage > Remote Launch.


4 Under Management Tools, click Backup Exec Administration Console.

Note: If the appliance is a member of a domain, you must log in using validcredentials for that domain when prompted.

5 Symantec recommends that you install your Symantec Backup Exec appliancemaintenance SLF license file after you start Backup Exec.

See “Installing the Symantec Backup Exec appliance maintenance SLF licensefile” on page 46.

For more information about Backup Exec, see the Symantec Backup Exec 15Administrator's Guide.

Installing the Symantec Backup Exec appliance maintenanceSLF license fileSymantec software products require product activation by entering an activationcode or running a license file during the installation process of the software. YourBackup Exec appliance has been preloaded with the proper Symantec LicensingFile (SLF) so no further software activation is required. Along with your productlicense certificate email from Symantec, you also receive a unique Backup Execappliance SLF license file. You should retain the Backup Exec appliance SLF licensefile as it is used in case the software must be reinstalled. Your licensing certificateemail also includes a Symantec SLF license file. The SLF license file is requiredfor activation of maintenance and to establish your technical support entitlementperiod that is included with your Backup Exec appliance product.

To install your Backup Exec appliance maintenance SLF license file

1 In the Backup Exec Administration Console, click the Backup Exec button,select Installation and Licensing, and then select Install Options andLicenses on this Backup Exec Server.

2 Click Import Symantec License File.

3 Browse to the location of your license file, and then select the file.

4 Click Next.

5 Click Next on the Configure Options page.

6 Click Next on the Choose Languages page.

7 Click Install on the Installation page.

8 After the installation completes, click Finish.


Shutting down the Backup Exec applianceYou must perform a full system shutdown before removing or turning off power. Toshut down the appliance correctly, ensure that all Backup Exec jobs have completedor are on hold, and then use the following steps to shut down the appliance.

See your Symantec Backup Exec 15 Administrator's Guide for information aboutBackup Exec.

To shut down the appliance

1 In the appliance web UI, click Manage > Appliance > Restart / Shutdown.

2 Click Shutdown Appliance.



Modifying the Backup Execappliance configurationsettings


■ Changing the password for the Backup Exec appliance

■ Joining the appliance to a domain from the web UI

■ Removing the appliance from a domain

■ Configuring a DNS server for the Backup Exec appliance by using a static IPaddress

■ Configuring a proxy server for the Backup Exec appliance

■ Selecting a language to use with the Backup Exec Administration Console

■ Setting the appliance location

■ Setting the date and time formats for the appliance

■ Teaming Backup Exec appliance Ethernet ports

■ Determining the Backup Exec appliance software version information

■ About adding the Backup Exec appliance to an existing Backup Execenvironment

4Chapter

Changing thepassword for theBackupExec applianceTo ensure the security of your system, Symantec recommends that you changethe appliance's default security password to a new and unique password.

An acceptable Administrator password must consist of at least eight characters, upto a maximum of 20 characters. The password must also include a specificcombination of characters, using at least three of the following:




■ One of the following special characters: ! # $ % ^ & *( ) { } [ ] @

Note: The following special characters cannot be used:

; , : < > . ? | ` ~ - _ + = "

Be aware that the use of other special characters in non-English languages maybe considered as invalid characters.

Passwords may begin with an uppercase letter or a lowercase letter. However,these characters are not considered when the password is evaluated against theminimum requirements criteria.

Changing the administrator password also restarts the Backup Exec services if theyare running under the administrator account and the appliance is not a member ofa domain.

To change the Backup Exec appliance password

1 Log in to the appliance by using the web UI.

2 Click Settings > Appliance Password.

3 Type the existing password in the Current Administrator Password field.

4 Type the new password in the New Administrator Password field.

5 Retype the new password in theConfirm NewAdministrator Password field.

6 Click Save.

49Modifying the Backup Exec appliance configuration settingsChanging the password for the Backup Exec appliance

Joining the appliance to a domain from the web UIYou can join the appliance to a domain or remove it from a domain after the initialconfiguration completes by using the options on the Host Name and Domain tabwithin the web UI.

If you join the appliance to other domains, note that certain domain policies maycause issues with the appliance. Ensure that you do not apply domain policies thatare required for the proper operation of the appliance, such as those that blockports or stop appliance services.

For example, you might apply a domain policy that blocks port TCP 5985. Blockingthis port affects your ability to connect to the appliance using the PowerShell module.

You might also apply a domain policy that stops the WinRM service. Again, thisaffects the PowerShell module and is not recommended. Finally, applying a domainpolicy that changes some registry settings can affect operating system hardening,and thus the overall security of the appliance.

Use the following steps to join the appliance to a domain.

Note: If you re-image the appliance, and you use the same host name, you mustremove the former host name for the computer entry in Active Directory before youadd the re-imaged appliance to the domain.

To join the appliance to a domain from the web UI

1 Make sure that the host name of the appliance does not already exist in thedomain. If the host name exists, the appliance cannot join the specified domain.

2 In the appliance web UI, click Settings > Host Name and Domain.

3 Click Join Domain.

4 In the Appliance Administrator Password field, type the administratorpassword for the appliance.

Use the password that you used to log on to the appliance web UI.

After you successfully join a domain, the Backup Exec services run under thecontext of the domain. The default Backup Exec logon account contains thedomain user’s credentials, which consist of a user name and password.

5 In the Domain field, enter the domain name (including the domain suffix).

See “Domain name suffix guidelines” on page 51.

50Modifying the Backup Exec appliance configuration settingsJoining the appliance to a domain from the web UI

6 In the Domain User Name field, enter a domain user name.

The domain user should be the Domain Administrator’s account, or anequivalent account that is part of the Domain Administrator’s group.

7 In the Domain Password field, type a domain password.

8 Click OK when you are prompted to restart the appliance.

It may take a few minutes for the appliance to restart completely. It isrecommended to log in to the appliance web UI only after the message sayingthat "Appliance services are starting.." disappears.

Domain name suffix guidelinesYou must add a suffix to a domain name when you add the appliance to a domain.

If you do not specify a domain name suffix, the host name of the appliance is used.The appliance must be accessible by using a fully qualified name in the network.The domain suffix can be the same as the fully qualified domain name to which theappliance is joined. The domain suffix is used and appended to the Backup ExecRemote Desktop (RDP) programs that are accessible from the appliance web UI.

The following examples demonstrate two scenarios:

■ Assume that the host name is "Test-Host". This appliance is joined to the domaincalled "TEST-DOMAIN". If the appliance is accessible in the network using thefully qualified name "Test-Host.test-domain.com", then the domain suffix shouldbe specified as "test-domain.com". In this case the domain name and the domainsuffix are different.

■ Assume that the host name is "Test-Host". This appliance is joined to the domaincalled "testdom.com". If the appliance is reachable in the network using the fullyqualified name "Test-Host.testdom.com", then the domain suffix should bespecified as "testdom.com". In this case the domain name and the domain suffixare the same.

See “Joining the appliance to a domain from the web UI” on page 50.

Removing the appliance from a domainUse the following steps to remove the appliance from a domain.

To remove the appliance from a domain

1 In the appliance web UI, click Settings > Host Name and Domain.

2 Click Leave Domain.

51Modifying the Backup Exec appliance configuration settingsRemoving the appliance from a domain

3 Click Save.

4 Click OK when you are prompted to restart the appliance.

It may take 10 minutes to 12 minutes for the appliance to restart completely.It is recommended to log in to the appliance web UI only after the messagesaying that "Appliance services are starting.." disappears.

Configuring a DNS server for the Backup Execappliance by using a static IP address

During the initial configuration, you may have configured the appliance to use DHCPto automatically generate the IP address that is required to connect the applianceto your organization's network. DHCP assigns the automatically-generated IPaddress to the appliance eth port where you attach the network cable, which istypically eth port 0 (eth0). Although Symantec recommends that you configurenetwork access for the appliance by using DHCP, your environment may requireyou to configure a DNS server by using a static IP address.

Note: Configuring a specific DNS server requires a static IP address before youbegin the following procedure.

Contact your network administrator for assistance in obtaining a static IP address.

To configure a DNS server for the appliance by using a static IP address

1 Ensure a network cable is connected to one of the available eth ports on theback of the appliance.

2 In the web UI, navigate to Settings > DNS.

3 Next to the Applied configuration fields, click Remove to remove theautomatically-configured DHCP network configuration for the eth port thatappears in the gray box.

4 Click OK to delete the applied configuration.

5 In theDNS IP Address field, enter a static IP address of the DNS name server.

6 Click the drop-down control in the box to the right to select the eth port wherethe ethernet cable is attached.

7 Optional: Add a DNS suffix to the DNS server name in the field labeled DNSSuffix(s).

8 Click Add.

See “Configuring a proxy server for the Backup Exec appliance” on page 53.

52Modifying the Backup Exec appliance configuration settingsConfiguring a DNS server for the Backup Exec appliance by using a static IP address

Configuring a proxy server for the Backup Execappliance

You can enable the proxy settings on the Backup Exec appliance if the applianceenvironment has a proxy server between the environment and external Internetaccess. The proxy settings include both a proxy server and a port. The proxy servermust accept secure Hyper Text Transport Protocol (HTTPS) connections from theSymantec Call Home Server.

To configure a proxy server for the Backup Exec appliance

1 In the web UI, navigate to Settings > DNS.

2 Check Enable Proxy.

3 Type the name of the proxy server.

4 Type the port number of the proxy server.

5 Enter the user name and password credentials of the user with rights to accessthe proxy server.

6 Ensure Enable SSL Tunneling is selected.

Selecting a language to use with the Backup ExecAdministration Console

You can select the language that is used for the Backup Exec AdministrationConsole.

To select a language to use with the Backup Exec Administration Console

1 In the appliance web UI, navigate to Settings > Language.

2 Select a language.

3 Click Save.

See “Setting the date and time formats for the appliance” on page 54.

Setting the appliance locationYou can set the country location of the appliance for language purposes bynavigating to the Settings > Language tab in the appliance web UI. After you selecta location in the Appliance Location field, the formats that are used to present thedate and time automatically change to the formatting style used in the country thatyou select.

53Modifying the Backup Exec appliance configuration settingsConfiguring a proxy server for the Backup Exec appliance

Note: The names of the countries that appear in the Appliance Location fieldreflect the language that you selected for the Backup Exec Administration Consoleunder Backup Exec Language Settings.

For example, when you select the English language, all of the countries that usethe English language appear.

To set the appliance location

1 In the appliance web UI, navigate to Settings > Language.

2 In the Appliance Location field, select the country where the appliance islocated.

If the country that you want to select does not appear, consider changing thelanguage that you use for the Backup Exec Administration Console.

3 Click Save.

See “Setting the date and time formats for the appliance” on page 54.

Setting the date and time formats for the applianceYou can select a format in which to display the appliance date and time.

To set the date and time formats for the appliance

1 In the web UI, navigate to Settings > Language.

2 Under Date and Time Format, in the Appliance Location list box, click thedown arrow, and then select the country where the appliance is located.

3 In the Date field, select the date format.

4 In the Time field, select the time format.

5 Click Save.

See “Selecting a language to use with the Backup Exec Administration Console”on page 53.

Teaming Backup Exec appliance Ethernet portsYou can combine two or more Backup Exec appliance NIC (eth) ports together toform one logical eth port. Connecting multiple NIC ports together into one logicalport is called network interface card teaming (NIC teaming).

By creating one logical Ethernet port from the appliance's multiple Ethernet ports,the following can be achieved:

54Modifying the Backup Exec appliance configuration settingsSetting the date and time formats for the appliance

■ Fault toleranceConfiguring multiple Ethernet ports in a fault tolerant configuration ensuresBackup Exec appliance network availability. By configuring one appliance networkinterface adapter as a primary adapter, and all other appliance Ethernet portsas secondary adapters, network availability automatically continues if the primaryEthernet port fails.

■ Greater network bandwidthYou can combine multiple network interface ports to form a single logical networkinterface port, which increases the overall bandwidth that is supplied to theappliance. By using NIC teaming, you can effectively increase the amount ofdata flowing to the appliance without additional network infrastructure costs.Ethernet ports are labeled as eth0, eth1, eth2, and eth3. Each Ethernet porttransmits one gigabit per second. When you team Ethernet ports together, yournetwork bandwidth to the appliance increases by a factor of one gigabit persecond.For example, the maximum theoretical network throughput through a single ethport is 1 gigabit per second. By teaming two Ethernet ports such as eth0 andeth1, the maximum theoretical throughput through the teamed ports becomestwo gigabits per second. Teaming three Ethernet ports provides the appliancewith a theoretical maximum of three gigabits per second of network throughput.Teaming four Ethernet ports provides the appliance with a theoretical maximumof four gigabits per second of network throughput.

■ Load balancingCombining multiple Ethernet ports improves the distribution of transmission andreception loads by implementing an analysis of network traffic flow from theappliance. To improve network efficiencies, load balancing distributes incomingand outgoing network packets based on destination IP addresses.

To configure network interface card teaming

Warning: Modifying your network interfaces such as teaming eth ports may affectyour DNS settings. After creating or modifying a NIC team, navigate to the DNStab and verify that your network interface DNS settings are correct.

Note: Ensure that your web browser does not block popups from appearing beforeyou begin the NIC teaming process.

1 In the appliance web UI, click Settings > Network.

2 Under Configure network, check Configure NIC Teaming.

The Configuring NIC Teaming page appears.

55Modifying the Backup Exec appliance configuration settingsTeaming Backup Exec appliance Ethernet ports

3 Select Static IP or DHCP.

4 In the Select a teaming mode list box, select the NIC teaming mode you wantto implement.

Two teaming modes are available: Adaptive load balancing (ALB) andDynamic Link Aggregation (IEEE 802.3ad).

ALB provides increased network bandwidthand load balancing of outbound (transmit)traffic. Symantec's implementation of ALBalso includes Receive Load Balancing(RLB). By combining the ALB and RLBteaming modes, the appliance permits loadbalancing in both transmit and receivedirections.

Adaptive Load Balancing (ALB)

IEEE 802.3ad is an IEEE standard thatalso provides a method for combiningmultiple Ethernet network interface cardsinto a single logical channel. This teamingmode provides fault tolerance, as well asload balancing in both transmit and receivedirections.

To use 802.3ad, the network switch mustsupport and be configured for IEEE802.3ad before the team is created.Contact your network administrator formore details.

Dynamic Link Aggregation (IEEE802.3ad)

Both teaming modes provide the same benefits; however, ALB is the easiestto implement because it does not require network switch configuration. Contactyour network administrator for more details.




■ Under Enter network IP information,enter a static IP address, along withnetmask and gateway addresses.

■ Select two or more Ethernet (eth) portsto team to the static IP address youentered.

Note: Ensure that network cables areplugged into the Ethernet ports youselect for teaming.

■ Click Add.

If you selected Static IP in step 3


■ Select two or more Ethernet (eth) portsto team to the static IP address youentered.

Note: Ensure that network cables areplugged into the Ethernet ports youselect for teaming.

■ Click Add.

If you selected DHCP in step 3

6 Navigate to Manage > Remote Launch, and then click Backup ExecAdministration Console.

7 From the Backup Exec Administration Console, stop and then restart the BackupExec services.

8 When the services finish restarting, press F5 to refresh the Backup ExecAdministration Console.

Note:You can also refresh the network interface list by shutting down and thenrestarting the Backup Exec Administration Console.

After completing the refresh, the newly-teamed logical NIC port appears in theBackup Exec Administration Console's network interface list. The teamed NICport also appears under Network properties in the Network page of theappliance web UI, where teaming details can be reviewed.

To add additional ports to the NIC team, the existing NIC team must be removedand then recreated with the desired number of ports.

For more information about stopping and restarting the Backup Exec services, seethe Symantec Backup Exec 15 Administrator's Guide.


Determining the Backup Exec appliance softwareversion information

Under Product Information, you can quickly determine the version of the applianceweb UI software, and if software updates are available. You can also determinethe installed status of any software update that has been previously downloaded.

To determine the Backup Exec appliance software version information


2 Navigate to Manage > Appliance > Update Information.

You can also find the appliance software version information by clicking Abouton the menu bar of the web UI.

Note:Available software updates are automatically downloaded on Sunday eveningsat 11:00 P.M.

About adding theBackupExecappliance to anexistingBackup Exec environment

You can add a Backup Exec appliance to an existing Backup Exec environment.However, in Backup Exec environments where multiple versions of Backup Execare installed, the appliance can back up only the agents that run Backup Exec 15.Symantec recommends that you upgrade each Backup Exec server to run BackupExec 15 or later, with all patches applied, before you add the appliance to theenvironment.

You can add a Backup Exec appliance as a managed Backup Exec server in aCentral Admin Server Option (CASO) environment. However, you must upgradeall other Backup Exec servers to Backup Exec 15 before you add the appliance tothe environment.

Several tape devices and autoloaders are compatible with the Backup Execappliance.

You can find a list of compatible types of storage devices at the following URL:

http://entsupport.symantec.com/umi/V-269-2

58Modifying the Backup Exec appliance configuration settingsDetermining the Backup Exec appliance software version information

http://entsupport.symantec.com/umi/V-269-2

Monitoring Backup Execappliance operations


■ Monitoring the status of the Backup Exec appliance hardware components

■ Monitoring Backup Exec jobs from the Backup Exec appliance web UI

■ Viewing Backup Exec alerts from the appliance web UI

■ Clearing Backup Exec alerts from the appliance web UI

■ Securing the Backup Exec Appliance using the Symantec Data Center SecurityAgent (Server Advanced version)

Monitoring the status of the Backup Exec appliancehardware components

You can use the appliance web UI to monitor the status of each appliance hardwarecomponent.

By navigating to the Monitor > Appliance Hardware tab, you can see informationabout the following:

■ Disks

■ RAID groups

■ RAID Battery Backup Unit

■ Fans

■ Temperature

■ Power Supply

5Chapter

For information about each of the columns that appears within the appliancesummary tables, see the Backup Exec appliance Help.

Monitoring Backup Exec jobs from the Backup Execappliance web UI

You can view information about active Backup Exec jobs and their statuses fromthe appliance web UI without having to launch Backup Exec.

For more information about Backup Exec jobs, see the Symantec Backup Exec 15Administrator's Guide.

To monitor Backup Exec jobs from the Backup exec appliance web UI


2 Click Monitor > Backup Exec Jobs.

See “Viewing Backup Exec alerts from the appliance web UI” on page 60.

See “Clearing Backup Exec alerts from the appliance web UI” on page 61.

Viewing Backup Exec alerts from the appliance webUI

Backup Exec generates job alerts when issues occur during backup, restore, andstorage job operations. You can review the alerts in the appliance web UI withouthaving to run the Backup Exec Administration Console.

For more information about Backup Exec alerts, see the Symantec Backup Exec15 Administrator's Guide.

To view Backup Exec alerts from the appliance web UI


2 Click Monitor > Backup Exec Alerts.

3 View the alert.

See “Clearing Backup Exec alerts from the appliance web UI” on page 61.

See “Monitoring Backup Exec jobs from the Backup Exec appliance web UI”on page 60.

60Monitoring Backup Exec appliance operationsMonitoring Backup Exec jobs from the Backup Exec appliance web UI

Clearing Backup Exec alerts from the appliance webUI

Backup Exec generates job alerts when issues occur during backup, restore, andstorage job operations. You can clear the alerts in the appliance web UI withouthaving to run the Backup Exec Administration Console.

For more information about Backup Exec alerts, see the Symantec Backup Exec15 Administrator's Guide.

To clear Backup Exec alerts from the appliance web UI


2 Click Monitor > Backup Exec Alerts.

3 After viewing the alerts, you can clear them by doing one of the following:


■ Under the column titled Respond OK,check each alert that you want toremove.

■ Click OK.

To clear one or more Backup Exec alerts


■ Click the check box under theRespondOK column title.

■ Click OK.

To clear all Backup Exec alerts at once

After you clear alerts from theBackup Exec Alerts page in the web UI, BackupExec updates its alert history. By updating its alert history, Backup Exec enablesyou to review the alert from the Backup Exec Administration Console in thefuture.

See “Viewing Backup Exec alerts from the appliance web UI” on page 60.

See “Monitoring Backup Exec jobs from the Backup Exec appliance web UI”on page 60.

61Monitoring Backup Exec appliance operationsClearing Backup Exec alerts from the appliance web UI

Securing the Backup Exec Appliance using theSymantec Data Center Security Agent (ServerAdvanced version)

The Symantec Data Center Security Agent - Server Advanced version (SDCSAgent) is an un-managed, policy-based, host security agent that is used to monitorand protect the Backup Exec appliance from Zero-day attacks and malware exploits.

The SDCS Agent implements a set of read-only policies for the Backup Execappliance. These policies include an intrusion prevention policy and intrusiondetection policy, which are described in the following table.

Table 5-1 Features of the SDCS Agent on the Backup Exec appliance

Intrusion DetectionIntrusion Prevention

■ Real-time monitoring and auditing■ Host intrusion detection■ File Integrity monitoring■ Configuration monitoring■ Track and monitor user access

■ Real-time proactive enforcement■ Intrusion/malware prevention■ System hardening■ Application control■ Privileged user access control■ Data protection for backed up data

The SDCS Agent is installed as part of the Backup Exec factory image, and isenabled by default. It provides you with the Symantec Data Center Security EventViewer that you can use to view appliance activities and events that occur duringappliance operations. You can access the agent Event Viewer with a RemoteDesktop Protocol connection (RDP).

62Monitoring Backup Exec appliance operationsSecuring the Backup Exec Appliance using the Symantec Data Center Security Agent (Server Advanced version)

To monitor Backup Exec appliance security using the SDCS Agent

1 Establish a RDP connection to the Backup Exec appliance.

2 On the Windows Desktop, click Start > All Programs.

3 Click Symantec Data Center Security.

The following SDCS Agent options are available:

Collects logs and other information for theSDCS Agent and the Backup Execappliance.

Collect Agent Info

Displays the recent events that the SDCSAgent reports. Events are the informative,notable, and critical activities that concernyour computer and the SDCS Agent.

The Event Viewer appears in a separate,re-sizable window that lets you see whatSymantec Data Center Security does onyour appliance.

Event Viewer

Contains the policy override tool and alsolaunches the SDCS Agent Event Viewer.

Policy Monitor

63Monitoring Backup Exec appliance operationsSecuring the Backup Exec Appliance using the Symantec Data Center Security Agent (Server Advanced version)

Using external storagedevices with the BackupExec appliance


■ Types of external storage devices to use with the Backup Exec appliance

■ Connecting a tape device to the Backup Exec appliance

Types of external storage devices to use with theBackup Exec appliance

To provide maximum protection of your data, Symantec recommends that you usea redundant and external backup storage device. If the Backup Exec appliancefails, a redundant copy of your latest data resides on the external device.

The following devices are recommended for external storage:

■ SAS tape drives and librariesSee “Connecting a tape device to the Backup Exec appliance” on page 65.

■ USB RDX

■ USB external disk drives

■ NAS Disk Arrays

■ NDMP devices

You can find current details in the Backup Exec 15 Hardware Compatibility List at:

http://www.symantec.com/business/support/index?page=content&id=TECH175582

6Chapter


Connecting a tape device to the Backup Execappliance

You can attach an optional SAS HBA tape device to the appliance, which you canthen use as secondary storage. Tapes that contain copies of your primary backupsets can be moved off-site as part of your data protection strategy.

To use an optional tape device, you must attach the tape device to the applianceusing the SAS cable that is provided with your appliance. To connect a multi-tapedrive library, you must use a SAS Fanout cable, which is sold separately. You donot need to install any cards, drivers, or firmware that are related to the applianceor SAS HBA card. New or replacement appliances include all of these components.Tape device drives are automatically installed. Afterwards, you can use the applianceweb UI to configure the tape device.

Note:The term tape device refers to a standalone tape device, a robotic tape library,or similar devices.

Note: By default, Backup Exec uses User Mode Drivers (UMD) for tape storagedevices. Refer to the following Symantec technical note for additional informationon tape device drivers and Backup Exec.

http://symantec.com/business/support/index?page=content&id=TECH64736

To connect a tape device to the Backup Exec appliance

1 Ensure that the appliance is powered on and you have completed the initialconfiguration.

2 Obtain the SAS cable that shipped with the appliance.

65Using external storage devices with the Backup Exec applianceConnecting a tape device to the Backup Exec appliance


3 Insert one end of the SAS cable into the SAS port, which is located on the rearpanel.

SAS port on SAS HBA PCIe card(rear panel of the appliance)

4 Insert the other end of the SAS cable into the SAS port on the rear of your tapedevice. An example of a typical tape device is shown; however, your devicemay look different.

ACPowersocketSAS port on tape device

5 Connect an AC power cable between the AC power socket on the tape deviceand an AC power source.


6 Turn on the tape device and allow the device to complete the startup process.

Note: The amount of time that is required for the startup process varies.Standalone devices may require one or two minutes. Devices with large librariesmay require several minutes. Check the tape device vendor specifications formore information.

7 In the appliance web UI, navigate to Manage > Remote Launch.

8 Under Management Tools, click Backup Exec Administration Console.

Note that if the appliance is a member of a domain, you must log in using validcredentials for that domain when prompted.

9 In the Backup Exec Administration Console, restart the Backup Exec services.

After the services restart, the tape device should appear in the Storage tabwithin Backup Exec.

Note: If the tape device does not appear, it may be because Windows doesnot have a tape device driver available for the type of tape device that youhave. As a result, you may have to manually install the tape device driver byusing the driver software that is provided with your tape device.

For more information, see theSymantec Backup Exec 15 Administrator's Guide.

See “Types of external storage devices to use with the Backup Exec appliance”on page 64.


Managing the Backup Execappliance remotely usingPowerShell


■ Using the Windows PowerShell command line interface with the Backup Execappliance

■ Enabling a remote PowerShell connection between the appliance and a remotecomputer

■ PowerShell commands

Using the Windows PowerShell command lineinterface with the Backup Exec appliance

Besides the Backup Exec appliance web UI, you can also use the WindowsPowerShell command-line interface (CLI) to access and manage the appliance. Byusing PowerShell commands (cmdlets), you can also use PowerShell to adjustappliance configuration settings.

You should use PowerShell if you have difficulty connecting to the appliance usingthe web UI. Run PowerShell from a networked Windows computer or from a laptopthat is directly connected to the appliance. As in the web UI, you must use the username and password that you set during the initial configuration to access theappliance.

7Chapter

Accessing the appliance using PowerShell requires Windows PowerShell version2.0 or higher on the remote computer, or on a laptop that you use to connect directlyto the appliance.

See “Using the Windows PowerShell command line interface with the Backup Execappliance” on page 68.

See “PowerShell commands” on page 70.

Enabling a remote PowerShell connection betweenthe appliance and a remote computer

Before you can use PowerShell to manage the appliance or adjust configurationsettings, you must first enable a PowerShell remote connection between theappliance and your remote computer.

Warning: You can run a maximum of five concurrent remote PowerShell sessions.If you close the five sessions by clicking the X button on each session window, youmust wait a minimum of 10 minutes before you can begin another remote session.

To avoid this issue, Symantec recommends that you use the following commandto close each PowerShell session:

Exit-PSSession

Note: Symantec recommends that you disconnect the active PowerShell sessionafter each use to prevent any unauthorized access to the PowerShell session.

To enable a remote PowerShell connection between the appliance and a remotecomputer

1 Run the following command on your client computer:

set-item wsman:\localhost\Client\TrustedHosts -value "*"

Running this command allows sending of PSData to a remote server from alocal client computer.

2 On your Windows computer; go to Start > Programs > Accessories >Windows PowerShell > Windows PowerShell.

3 At the PS> prompt, type:

Enable-PSRemoting

4 Press Enter.

69Managing the Backup Exec appliance remotely using PowerShellEnabling a remote PowerShell connection between the appliance and a remote computer

5 When you are prompted to continue, press Enter.

6 At the PS> prompt, type:

set-item wsman:\localhost\Client\TrustedHosts -value "*"

7 Press Enter.

8 When you are prompted to continue, press Enter.

9 Type:

Enter-PSSession -ComputerName <FQHN of the appliance>

-ConfigurationName appliance -Credential administrator

10 Press Enter.

11 To close the PowerShell session, use the following command:

Exit-PSSession

See “PowerShell commands” on page 70.

PowerShell commandsWindows PowerShell commands (cmdlets) are used to run the commands that youcan use to manage the appliance.

PowerShell commands, in the form of Backup Exec Management Command LineInterface (BEMCLI) cmdlets, are also available for Symantec Backup Exec.

For information on how to use the BEMCLI and the commands, view the help filenamed BEMCLI, located in the default installation location:

C:\Program Files\Symantec\Backup Exec

See “Enabling a remote PowerShell connection between the appliance and a remotecomputer” on page 69.

70Managing the Backup Exec appliance remotely using PowerShellPowerShell commands

Table 7-1 PowerShell cmdlets

Functioncmdlet

Accesses the PowerShell Help system.

You can get more information for each command byusing the following command and by changing thecmdlet name.

Use the following command line format: Get-Help<cmdlet name><-switch>

Example: PS:>Get-Help Create NICTeam -Full

Available switches:

■ -examples

■ -detailed

■ -full

Get-Help

Adds DNS server IP addresses to a specified networkinterface.

Add-DNSServers

Adds DNS suffix parameters on Ethernet ports eth1,eth2, and eth3 of the appliance.

Add-DNSSuffix

Lets you add network interface, destination IP address,destination netmask, and gateway values for eachEthernet port.

Ethernet ports eth0, eth1, eth2, and eth3 can beconnected to multiple network segments.

Add-Route

Adds a new user account to the appliance.Add-User

Adds WINS Server IP addresses on Ethernet ports eth1,eth2, and eth3 of the appliance.

Add-WINServers

Enables you to logically connect the two or morenetwork interface card (NIC) ports of the Backup Execappliance together to form one NIC port. Connectingmultiple NIC ports together into one logical port is calledNIC teaming.

Create NICTeam

Closes the current PowerShell session.Exit-PSSession


Table 7-1 PowerShell cmdlets (continued)

Functioncmdlet

Displays the current locale of the appliance, along withthe locale code.

Note: This setting is independent of the Backup Execlanguage you selected to use for the Backup ExecAdministration Console.

For example, you can select English for the BackupExec Administration Console, and then select Francefor the appliance location.

Get-ApplianceLocale

Displays the regional settings that are set for theappliance.

For example, this cmdlet returns the location of theappliance and the format used to present the date andtime in the Backup Exec Administration Console.



Get-AppRegionalSettings

Displays the language that appears within the BackupExec Administration Console.

Get-BELanguage

Finds details about commands that are available for theappliance in a PowerShell session. Use this commandwith the following parameter to get the exact commandsthat are available.

Example: Get-Command –Module SMBApplianceShell

Get-Command

Finds the network interface, destination IP address,destination netmask, and gateway values for Ethernetports eth0, eth1, eth2, and eth3. These configurationsare present in the routing table of the appliance. Usethis information to decide whether to add or removeroutes.

Get-Routes

Finds the Hostname of the appliance.Get-HostName

Shows the update mode of the Symantec LiveUpdatemodule.

Get-LiveUpdateMode



Functioncmdlet

Finds configuration information of Ethernet ports eth0,eth1, eth2, and eth3.

Get-NetworkSettings

Gets (lists) user accounts that are present on theappliance.

Get-Users

Shows the update mode of the Windows UpdateModule. Windows Update Mode can be either Onlineor Offline.

Get-WindowsUpdateMode

Adds the appliance to a specified domain.

Note: The active remote PowerShell session mayinadvertently be lost while you use this cmdlet to addthe appliance to a domain.

If this condition occurs, re-establish the remotePowerShell session.

Join-Domain

Removes a specified domain from the appliance.

Note: The active remote PowerShell session mayinadvertently be lost while you use this cmdlet to removethe appliance from a domain.

If this condition occurs, re-establish the remotePowerShell session.

Leave-Domain

Prepares the appliance for disaster recovery scenarios.When you insert your existing (non-faulty) disk drivesinto a new appliance you must connect to the applianceusing PowerShell before you perform the initialconfiguration.

See “Recovering the Backup Exec appliance with areplacement appliance after a disaster occurs”on page 92.

Prepare-ForDR

Removes DNS server IP addresses from a specifiednetwork interface.

Remove-DNSServers

Removes DNS suffix from the appliance for Ethernetport eth1. Use a comma separated list for multipleentries or the “ALL” value to remove all the suffixes.

Remove-DNSSuffix



Functioncmdlet

Removes an existing NIC team on the appliance. Youcan specify a team name to remove.

Parameters: [-TeamName] <NIC team to remove>[-WarningAction <ActionPreference>] [-WarningVariable<String>] [-WhatIf] [-Confirm] [CommonParameters]

Example: C:\PS>Remove-NICTeam -TeamName team0

Remove-NICTeam

Lets you remove routes from the network routing tablein the appliance. Applies to Ethernet ports eth0, eth1,eth2, and eth3.

Remove-Route

Removes user accounts from the appliance.Remove-User

Removes WINS Server entries on Ethernet ports eth1,eth2, and eth3 of the appliance.

Remove-WINServers

Resets the appliance to factory settings.Reset-FactorySettings

Resets the network setting information of Ethernet portseth0, eth1, eth2, and eth3.

Reset-Network

Resets the password of the administrator’s account onthe appliance.

Reset-Password

Restarts the appliance.

It may take 10 to 12 minutes for the appliance to restartcompletely. It is recommended to log in to the applianceweb UI only after the message saying that "Applianceservices are starting..." disappears.

Restart-Appliance

Restarts the services that are required for appliancesoftware components.

Restart-ApplianceServices



Functioncmdlet

Parameter: [-LocaleCode]

Sets the location of the physical appliance using acountry code that is based on the language you selectfor use with the Backup Exec Administration Console.

For example, to set the appliance locale for Brazil andwith Brazilian Portuguese as the selected language forthe Backup Exec Administration Console, use thefollowing syntax:

Set-ApplianceLocale - pt-BR

Use the following link to see a list of country codes. Usethe list to find a country code that matches the languagethat you use for the Backup Exec AdministrationConsole.

Note: PowerShell prompts you for a locale code if youdo not specify a locale code to use with the cmdlet.

http://msdn.microsoft.com/en-us/goglobal/bb896001.aspx



Set-ApplianceLocale


http://msdn.microsoft.com/en-us/goglobal/bb896001.aspx


Functioncmdlet

Parameters: [-LocaleCode] [- ShortDateFormat] [-ShortTimeFormat]

Lets you set the locale code for the physical location ofthe appliance. This cmdlet also lets you set the dateformat and the time format that Backup Exec uses todisplay the date and time within its administrationconsole.

PowerShell prompts you for a parameter if you do notspecify at least one parameter to use with the cmdlet.



Set-AppRegionalSettings



Functioncmdlet

Lets you change appliance settings such as:

■ The location of the physical appliance.■ The formats that you use whenever Backup Exec

displays the date and time.The formats are based on the language you selectfor use with the Backup Exec AdministrationConsole.

■ The language that you want to use with the BackupExec Administration Console.The command does not change the language of theappliance web UI.

Language choices include:

■ English■ French■ German■ Italian■ Spanish■ Brazilian Portuguese■ Simplified Chinese■ Traditional Chinese■ Korean■ Japanese■ Russian

Set-BELanguage

Sets the DHCP protocol on the appliance.Set-DHCP

Sets the Symantec LiveUpdate Server update mode toOffline.

Set-LiveUpdateOfflineMode

Sets the Symantec LiveUpdate Server update mode toOnline.

Set-LiveUpdateOnlineMode

Sets a static IP address for a specified network interfaceon the appliance. The available interfaces are Ethernetports eth1, eth2, and eth3.

Set-StaticIP

Sets Windows Update mode to Offline.

The Windows Services Update Server (WSUS) formatis as follows

http://myWSUS.intra.com, https://10.217.49.149

Set-WindowsUpdateOfflineMode



Functioncmdlet

Sets WindowsUpdate mode to Online.Set-WindowsUpdateOnlineMode

Lets you decide whether or not you want to shut downthe appliance. The default response is No. You canchoose Yes to shut down the appliance. If you shutdown the appliance, you must physically access theappliance to turn it on again.

Shutdown-Appliance


Removing and replacingBackup Exec appliancereplaceable components


■ Customer-replaceable components in the Backup Exec appliance

■ How Symantec detects Backup Exec appliance issues

■ Replacing a single Backup Exec appliance disk drive

■ Removing a Backup Exec appliance disk drive carriage

■ Replacing a Backup Exec appliance disk drive module

■ Removing a Backup Exec appliance power supply module

■ Replacing a Backup Exec appliance power supply module

■ Replacing Backup Exec appliance hardware

Customer-replaceable components in the BackupExec appliance

Customer-replaceable components include the following:

■ Four externally accessible SAS hard disk drives

■ Two redundant power supplies

8Chapter

Warning:Electrostatic discharge can damage the electrical components. Toucha grounded metal object before removing new disk drives from their anti-staticbags, and wear a wrist strap to prevent static discharge.

Note: Replacing internal appliance components other than the componentslisted above voids your Symantec Backup Exec appliance warranty.

See “How Symantec detects Backup Exec appliance issues” on page 80.

HowSymantec detects Backup Exec appliance issuesThe Symantec AutoSupport organization uses the Symantec Call Home feature tominimize Backup Exec appliance downtime by simplifying both your technicalsupport experience and the repair process whenever appliance repairs becomenecessary.

The Symantec Call Home feature is enabled by default on the Backup Execappliance. Call Home uses Internet connectivity to establish a communications linkbetween the appliance and the Symantec Technical Support Call Home Server.

To ensure proactive support for you, periodic heartbeats are sent to Symantec'sCall Home Server, where they are analyzed. When a hardware issue is detected,Call Home sends an alert to Symantec AutoSupport. After receiving the alert,Symantec AutoSupport automatically opens an appliance support case that is basedon the serial number of the appliance and the error that is detected. After theappliance support case is reviewed, AutoSupport opens a repair request. If supportpersonnel determine that the issue is caused by a faulty customer-replaceablecomponent, they contact you by using the contact information you provide on theAutoSupport page of the web UI to arrange shipment of the replacement component.If Symantec support personnel determine that the appliance requires replacement,they also arrange shipment for a replacement appliance to be delivered to you.

Appliance data is obtained and sent to the Call Home server at predeterminedintervals. Predetermined time intervals include the following:

■ Hardware status monitoring - occurs every 15 minutes.

■ Normal hardware operations data functioning within specified threshold ranges- uploaded every 30 minutes.

■ Abnormal hardware operation data - uploaded every 15 minutes.

When you enable the Call Home feature, you can enable or disable the ability toupload the contact information. For example, you can enter the following information:

80Removing and replacing Backup Exec appliance replaceable componentsHow Symantec detects Backup Exec appliance issues

■ The address of the location of the appliance.

■ The name, phone number, and email address of the person who is the first pointof contact and is responsible for the appliance.

About the Symantec Operations Readiness Tools (SORT)The Symantec Operations Readiness Tools (SORT) are a set of Symantec toolsthat support the Backup Exec appliance.

The Backup Exec appliance checks for errors every 15 minutes. Hardware errorsthat are detected are immediately logged. With Call Home enabled, the appliancehardware logs are uploaded to the Sort Server, which acts as a storage repositoryfor the logs. The AutoSupport organization then retrieves the logs from the SORTServer so it can troubleshoot the appliance hardware issue.

With Call Home enabled, the following occurs:

■ Appliance hardware logs are uploaded to the SORT servers whenever ahardware event is detected.

■ By default, appliance hardware logs are uploaded to SORT servers once every30 days, even if no hardware errors are detected during the 30-day window.

Adjusting a firewall for use with the Call Home featureIf you implement a firewall in your environment, you must open firewall port 443(outbound) for Call Home and AutoSupport to work as intended. Opening port 443enables the appliance to send periodic hardware status updates and AutoSupportcustomer registration data to the Call Home server.

To communicate with the Call Home server, the appliance uses port 443 to accessthe following Symantec web sites:

■ https://www.symappmon.com

■ https://api.appliance.symantec.com

■ https://telemetrics.symantec.com

Alternatively, the Backup Exec appliance supports the configuration of a proxyserver that you can use to establish a connection to the Symantec Call Home server.

The appliance supports the following popular proxy servers:

■ Squid

■ Apache

■ Microsoft Forefront Threat Management Gateway (TMG)

See “Configuring a proxy server for the Backup Exec appliance” on page 53.

See “Removing a Backup Exec appliance disk drive carriage” on page 82.

81Removing and replacing Backup Exec appliance replaceable componentsHow Symantec detects Backup Exec appliance issues

See “Replacing a Backup Exec appliance disk drive module” on page 83.

See “Removing a Backup Exec appliance power supply module” on page 84.

See “Replacing a Backup Exec appliance power supply module” on page 85.

See “Replacing a single Backup Exec appliance disk drive” on page 82.

Replacing a single Backup Exec appliance disk driveIf only one of the four disk drives is damaged or faulty, and you have enabledAutoSupport, Symantec AutoSupport contacts you to arrange shipment of a newdrive to the physical location of your appliance. If you have not enabled AutoSupport,contact Symantec Technical Support to obtain a replacement for that drive.


After you receive the new drive, use the following steps to replace the faulty diskdrive.

To replace a single Backup Exec appliance disk drive

1 Turn off the appliance, if you have not already done so.

2 Insert the new disk drive into the appliance.

3 Turn on power to the appliance.

The appliance RAID controller automatically rebuilds the virtual disk. No furtherdisaster recovery action is required.

Removing aBackupExec appliance disk drive carriageThe four disk drive carriages in the front of the appliance are labeled 0, 1, 2, 3 fromleft to right. If you replace more than one disk carriage at a time, you should labelreplacement disk carriages so that you know which disk will be placed into eachdisk slot. You should also label the disk carriages that you remove from the applianceso that you know which slot they occupied.

You can hot-swap only one disk drive. If you have two drives that are not workingproperly, you must shut down the appliance first, and then remove any drives.

See “Customer-replaceable components in the Backup Exec appliance” on page 79.

To remove a Backup Exec appliance disk drive carriage

1 Press the release button that is located on the left side of the disk drive slot.

2 Swing the handle open to disengage the hard disk drive.

82Removing and replacing Backup Exec appliance replaceable componentsReplacing a single Backup Exec appliance disk drive


3 Slightly disengage the disk drive carriage from the drive slot and wait one ortwo minutes for the disk platters to stop spinning.

4 When the disk drive platters have stopped spinning, pull the disk drivecompletely out of the disk drive slot.

Figure 8-1 Removing a disk drive carriage


Replacing aBackupExec appliance disk drivemodule

Note:Make sure that the replacement hard drive has the same physical appearanceand the same connectors as the hard drive that was previously removed.

To replace a disk drive module

1 With the drive tray lock fully open, orient the replacement disk drive modulewith the label on top and the visible components on the bottom.

2 Push the disk drive module into the drive bay until it stops.

3 Press the lock until it snaps shut to close the drive in the bay.

The drive rebuild may start automatically, depending on your RAIDconfiguration.

4 Obtain return instructions from Technical Support to replace a defective drive.

See “Removing a Backup Exec appliance disk drive carriage” on page 82.

83Removing and replacing Backup Exec appliance replaceable componentsReplacing a Backup Exec appliance disk drive module

Removing a Backup Exec appliance power supplymodule

The appliance contains two hot-swappable power supply modules. Fans inside themodules maintain cooling through the chassis. You must make sure that bothmodules are connected to separate AC power sources (such as a wall outlet) andare operating properly. If one power supply fails, the other redundant power supplytakes over the full power load and the system runs without interruption. If both powersupply modules fail, or if one fails while you are replacing the other power supplymodule, you must turn off the system immediately to prevent overheating.

Before removing any replaceable component, be aware that electrostatic discharge(ESD) can damage electronic components. In addition, it is important to handle diskdrives correctly to prevent damage.

Use the following guidelines to prevent component damage:

■ Allow the power supply to cool before servicing. Personal injury can occur fromhandling a hot power supply.

■ Wear an electrostatic discharge (ESD) wrist strap to prevent static dischargebefore touching the blade, or any of the electrical components on the powersupply.

■ If possible, work in an ESD-safe environment.

■ Touch a grounded metal object before you remove the new power supply fromthe antistatic bag.

To remove a power supply module on a Backup Exec appliance

1 Press and hold the green safety lock down.

2 Pull the power supply module out of the appliance chassis.

Figure 8-2 Removing a power supply module

84Removing and replacing Backup Exec appliance replaceable componentsRemoving a Backup Exec appliance power supply module


Replacing a Backup Exec appliance power supplymodule

Note:Make sure that the replacement power supply module has the same physicalappearance and the same connectors as the power supply that you previouslyremoved.

To replace a Backup Exec appliance power supply module

1 Press and hold the green safety lock.

2 Slide the new power supply module into the chassis slot.

3 Press firmly on the center of the power supply module to lock it in place.

See “Removing a Backup Exec appliance power supply module” on page 84.

Replacing Backup Exec appliance hardwareIf faulty hardware needs to be replaced, please contact Symantec Technical Supportfor assistance.


85Removing and replacing Backup Exec appliance replaceable componentsReplacing a Backup Exec appliance power supply module


Resetting the Backup Execappliance factory imageand settings


■ Resetting the Backup Exec appliance factory image and the factory settings byusing the PowerShell command-line interface

■ Resetting the Backup Exec appliance factory image and factory settings byusing the USB key

Resetting the Backup Exec appliance factory imageand the factory settings by using the PowerShellcommand-line interface

You can use PowerShell command-line interface commands to reset the applianceto its default factory specifications, including recreating data partitions on theappliance's internal hard drives.

Warning:Complete data loss occurs when a factory reset command is issued usingPowerShell.

9Chapter

To reset the Backup Exec appliance factory image and the factory settings by usingthe PowerShell CLI menu

1 From Windows, start a PowerShell session.

2 Enter the following PowerShell command at the command prompt.

Reset-FactorySettings

See “Resetting the Backup Exec appliance factory image and factory settings byusing the USB key” on page 87.

Resetting the Backup Exec appliance factory imageand factory settings by using the USB key

Symantec recommends that you use the Windows-based PowerShell commandsto reset the appliance factory image to its factory defaults. However, if situationsor issues arise where you cannot use PowerShell, you can use the provided USBkey to reset the appliance to its factory defaults.

When you attach a USB device such as the Symantec-provided USB key to anyexternal USB port, an audible beep begins emanating from the appliance. The beepmeans that the device is recognized, turned on, and initialized. Each USB portissues a beep when an external device is connected and ready for use. These beepcodes do not signal any errors. They are designed to advise you of USB devicereadiness during Power On Self Test (POST), and when you attach external USBdevices.

Note: If you run a factory reset of the appliance using the provided USB key, youmust import the Symantec License File (SLF) from the USB key where it is located.Without a valid SLF, the Backup Exec appliance runs in Trial Mode for a limitedtime.

Warning: Be sure that you back up your storage data to an external drive beforeyou reset the factory image by using the USB key. During the factory reset process,all data, settings, and configurations are deleted and then reset.

To restore the factory image and settings by using the USB key

1 Place the USB key in a USB port on the laptop computer.

2 Using Windows Explorer, navigate to the USB key and locate the following file:

allowreimaging.txt

87Resetting the Backup Exec appliance factory image and settingsResetting the Backup Exec appliance factory image and factory settings by using the USB key

3 Edit the file using Notepad.exe or an editor of your choice.

4 Change the value of the AllowReimaging= command from false to true.

For example, change AllowReimaging=false to AllowReimaging=true

5 Save the allowreimaging.txt file.

6 Verify that you have an unused USB port on either the front panel or on therear panel of the appliance.

7 Remove the USB key from the laptop computer and insert the USB key intothe front USB port on the appliance. The USB ports on the rear panel mayalready be used to connect other equipment.

8 Attach a monitor to the VGA port on either the front panel or the rear panel ofthe appliance.

Note: On a Backup Exec 3600 Appliance, use the single VGA port on the rearpanel of the appliance.

9 Attach a keyboard and a mouse to separate USB ports on either the front panelor the rear panel of the appliance.

10 Turn on the appliance.

The appliance boots from the USB key and automatically begins the factoryreset process using the files on the USB key.

Multiple automatic restarts may occur during the reset process. After the finalrestart, the appliance turns itself off.

11 Remove the USB key.


A test runs in the background to make sure that the image was correctlyinstalled.

13 Connect your laptop to Ethernet port eth0 on the rear panel of the appliance.

14 Click selftest_factory_report.txt on the login page.

If the result "pass" appears, the factory reset was completed successfully.

If the result "fail" appears, contact Symantec Technical Support.

15 Perform an initial configuration of the appliance.

See “Performing the initial configuration of the Backup Exec appliance”on page 38.


See “Resetting the Backup Exec appliance factory image and the factory settingsby using the PowerShell command-line interface” on page 86.


Disaster recovery


■ Pre-disaster recovery components

■ Backing up the Backup Exec appliance deduplication disk storage device usinga scheduled Backup Exec job

■ Preparing for disaster recovery with the PowerShell command-line interface

■ Recovering the Backup Exec appliance with a replacement appliance after adisaster occurs

■ Recovering the Backup Exec appliance when multiple disk drives fail

■ How to complete disaster recovery for appliances that are configured for use ina Central Admin Server Option environment

Pre-disaster recovery componentsThe following disaster recovery components are preconfigured on your appliance.

■ One Disaster Recovery backup job, which runs at 8:15 A.M. every day.

■ Internal deduplication disk storage, which is used as the destination storagedevice for backed up data.

Do not modify or delete any of these items.

See “Backing up the Backup Exec appliance deduplication disk storage deviceusing a scheduled Backup Exec job” on page 91.

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Backing up the Backup Exec appliance deduplicationdisk storage device using a scheduled Backup Execjob

Symantec recommends that you use Backup Exec to schedule regular backup jobsof the Backup Exec deduplication disk storage to removable media. In the backupselection list, the Backup Exec Deduplication Storage node is located under theUser Data node, which is under the Shadow Copy Components.

If you need to initiate disaster recovery operations because of damage to theappliance internal RAID storage system, you can restore your deduplication storagedevice and its data from the external storage device.

See Preparing for disaster recovery of a deduplication disk storage device in theSymantec Backup Exec 15 Administrator's Guide for more information.

To back up a deduplication disk storage device using a scheduled Backup Exec job

1 In the appliance web UI, click Manage > Remote Launch.

2 Click Backup Exec Administration Console.

3 In Backup Exec, select Backup, and then select Backup to Tape.

4 In the Selections box, click Edit.

5 Expand Shadow Copy Components, expand User Data, and then selectBackup Exec Deduplication Storage.

6 Optional: Do the following in the order listed:

■ Expand D:, and then expand Backup Exec.

■ Select Catalogs

7 Click OK.

See “Types of external storage devices to use with the Backup Exec appliance”on page 64.

See “Preparing for disaster recovery with the PowerShell command-line interface”on page 91.

Preparing for disaster recovery with the PowerShellcommand-line interface

You can use the PowerShell interface to run preparations for disaster recovery.

91Disaster recoveryBacking up the Backup Exec appliance deduplication disk storage device using a scheduled Backup Exec job

To prepare for recovery with the PowerShell command-line interface

1 Log in to the appliance through a remote PowerShell session using the hostname of the appliance.

Use the following syntax:

Enter_PSSession -ComputerName [MAC_Address] -Configuration

appliance -Credential Administrator

2 Run the PowerShell command:

Prepare-ForDR

The PowerShell program runs disaster preparedness functions.

3 Exit the PowerShell session.

4 Perform the initial appliance configuration through the appliance web UI usingthe assigned host name of the appliance.

Warning:When you configure the password for the deduplication folder duringthe initial configuration, you must assign the original password that was usedto access the deduplication folder before the disaster.


See “Locating the default appliance host name and using it to access and configurethe Backup Exec appliance” on page 28.

See “Backing up the Backup Exec appliance deduplication disk storage deviceusing a scheduled Backup Exec job” on page 91.

Recovering the Backup Exec appliance with areplacement appliance after a disaster occurs

If a failure of the Backup Exec appliance occurs, but the appliance's data drivesremain intact and are operational, use the following procedures to replace yourfaulty appliance.

The replacement appliance arrives without any disk drive modules installed. Diskdrives from the faulty appliance are transferred to the replacement appliance. Diskdrives are the only components that require transfer. Use the power cords from theoriginal appliance for the replacement appliance. If the original appliance isconnected to a tape device, use the SAS cable from the original appliance for thereplacement appliance.

92Disaster recoveryRecovering the Backup Exec appliance with a replacement appliance after a disaster occurs

Refer to the Backup Exec 15 Administrator's Guide for more information regardingstandard Backup Exec processes. You may want more details regarding databasemaintenance, catalog jobs, inventories, disaster recovery backup jobs, restore jobs,or post commands.

To recover the Backup Exec appliancewith a replacement appliance after a disasteroccurs

1 Install the replacement appliance in a rack.

2 Connect a monitor and a keyboard to the appliance.

3 Connect the two AC power cords between AC power sources and the rearpanel of the replacement appliance.

Do not turn on the replacement appliance at this time.

4 Remove the far left disk drive module from the original appliance.

5 Insert the disk drive module from the original appliance into the same slot inthe replacement appliance.

6 Repeat the disk drive transfer for the remaining three disk drives. Be sure thatyou place each disk drive into the same slot as it was in the original appliance.

7 Turn on the replacement appliance.

8 When the on-screen instruction for foreign disk detection appears, press F.

This action imports the disk drives into the RAID controller in the replacementappliance. The resulting setting should be the same as the setting on the originalappliance: one virtual drive in RAID5.

9 Connect a Windows laptop to eth0 port on the rear panel of the replacementappliance.

10 On the Windows laptop, go to Start > Programs > Accessories > WindowsPowerShell > Windows PowerShell. The laptop must have WindowsPowerShell 2.0 or later installed.

11 Log in to the replacement appliance through a remote PowerShell session.Use the appliance MAC address.

See “Enabling a remote PowerShell connection between the appliance and aremote computer” on page 69.

See “Locating the default appliance host name and using it to access andconfigure the Backup Exec appliance” on page 28.

12 Enter: Prepare-ForDR

13 When the PowerShell prompt re-appears, exit the PowerShell session.


14 Perform the initial configuration on the replacement appliance.

During this process, the existing deduplication folder on the original disk drivesis recognized and imported into the replacement appliance.

Note: During the initial configuration, use the same host name and the samededuplication authentication password that you used when you configuredthe original appliance.


15 From the appliance web UI, go to the Manage > Appliance tab and performLiveUpdate.

16 From the appliance web UI, go to the Manage > Remote Launch tab.

17 Launch the Backup Exec Administration Console.

18 Perform an inventory on the deduplication folder.

19 Perform a restore operation using the Backup Exec Restore Wizard.

Note: If you cannot see previous backup sets when you create the restore job,perform a catalog job on the deduplication folder.

See the Symantec Backup Exec 15 Administrator's Guide for more information.

20 Click the Storage tab.

21 Double-click the deduplication storage device.

22 In the left pane, click Jobs.

23 Right-click theDisasterRecoveryBackup-DO-NOT-MODIFY backup job, andthen select Restore.

24 Select File and folder backups to a point-in-time, and then click Next.

25 Expand both C: and D:, and then select the desired or most recent backup setfrom each device.

26 Click Next.

27 On theWhere do youwant to restore the data? panel, select To the originallocation, and then click Next.

28 On the How do you want to maintain file integrity, heirarchy, and securityfor restored data panel, select Restore over existing files, and then clickNext.


29 On theHowdo youwant to restore operating system features? panel, clickNext.

30 On the What additional tasks do you want to perform before and/or aftera restore? panel, check Run a command before and/or after the restore.

31 In the Type a command to run after the restore runs field, add the followingpost command:

PrepareBEDBRecovery.bat

32 Click Next.

33 On theWhat job name and schedule do you want to use? panel, clickNext.

34 Review the Restore Summary panel, and then click Finish to run the restorejob.

35 When the restore job finishes, exit Backup Exec and then restart the appliance.



38 Update the appliance software.

39 Restart the replacement appliance.

40 Remove the monitor and keyboard, if desired.

41 Return the original appliance using the waybill return document that shippedwith the original appliance.

Recovering the Backup Exec appliancewhenmultipledisk drives fail

Recovering the Backup Exec appliance when multiple disk drives fail is a multi-stepprocess. Recovery involves reconfiguring the appliance RAID to use replacementdrives from Symantec, re-imaging the appliance, and then restoring the data thatwas backed up to the internal deduplication storage device.

Warning: Data loss is permanent if you did not use an external storage device toback up the data from the appliance internal deduplication folder before the appliancedisk drive failures occurred. If you did not back up the data, you can still rebuild theappliance RAID system and make the appliance functional again but you cannotrecover the data.

95Disaster recoveryRecovering the Backup Exec appliance when multiple disk drives fail

Note: If you enabled AutoSupport and the Call Home feature, Symantec TechnicalSupport sends you the replacement hard drive modules. If you do not useAutoSupport, contact Symantec Technical Support to obtain replacements for thefaulty drives.


Physically removing faulty disk drives from the appliance removes them from theappliance RAID configuration. As a result, after your install the new replacementdisk drives, the RAID group must be rebuilt. You use the Intel RAID Web Console2 to determine the configuration status of the replacement disk drives that you haveinstalled.

After you reinstall the drive modules you can begin the recovery of the applianceand its data, which is stored on the external storage device.

Recovery requirementsThe following items are required to recover the Backup Exec appliance when multipledrives fail:

■ A keyboard and monitor are required to implement the recovery of the appliance.

■ A Symantec-provided USB key, which contains the appliance factory image.

■ A Windows laptop computer or desktop computer is required for editing theallowreimaging.txt file that resides on the USB key.

■ An external storage device that contains the backup of the deduplication diskstorage.

To recover the Backup Exec appliance when multiple disk drives fail

1 Install the replacement disk drive modules for the drives that have failed.

2 Connect a monitor and a keyboard to the appliance.

3 Power on the appliance.

4 Log on to the appliance using the administrator account and password.

5 At the appliance desktop, click the RAID Web Console 2 icon.

6 In the RAID Web Console 2, click the IP address link that appears for theappliance under Remote servers.

The RAID Web Console 2 Dashboard appears.

7 Log on to the RAID Web Console 2 using the Windows administrator accountand password.

8 Click the RAID controller tab that requires attention.



9 Click the Physical tab.

10 For installed replacement disk drives that are in the state of UnconfiguredGood, right-click each drive and configure it.

When the state of each replacement disk drive appears as UnconfiguredGood, you can begin the RAID rebuild process.

11 Right-click on the RAID controller that contains the four SAS disks, slots 0 to3.

12 Select the four unconfigured drives.

13 Click Add.

Under Drive groups, Drive Group0 appears.

14 Select Drive Group0.

15 Click Create Drive Group, and then click Next.

The Create Virtual Drive - Virtual drive settings screen appears.

16 Select Drive Group0.

Symantec recommends that you accept all of the Drive Group0 default settings.

17 Click Create Virtual Drive.

18 Click Next.

The Write Back with BBU Selected message box appears.

19 Click Yes.

The new Virtual Drive 0, VD_0 appears.

20 Click Next.

21 On the Create Virtual Drive - Summary page, review the summary.

22 Verify that all parameters are acceptable.

Note:ClickRefresh on the RAID Web Console 2 to ensure that you are viewingan up-to-date RAID summary page.

23 Click Finish to create the virtual drive.

24 Close the RAID Web Console 2, and then open a Windows command-lineprompt.


25 Run the following program to enable the the virtual drive's Adaptive ReadAhead feature:

C:\Program Files\Symantec\BEAppliance\Tools\cmdtool2.exe ldsetprop

adra l0 a1

26 Close the command-line prompt when the program finishes.

27 Re-image the appliance by using the Symantec-provided USB key after theRAID array is successfully rebuilt.

28 Place the USB key in a USB port on the laptop computer or desktop computer.

29 Using Windows Explorer, navigate to the USB key and locate the following file:

allowreimaging.txt

30 Edit the file using Notepad.exe or an editor of your choice and change thevalue of the AllowReimaging= command from false to true.

For example, AllowReimaging=true.

31 Save the allowreimaging.txt file.

32 Remove the USB key from the computer and insert the USB key into an unusedUSB port on the appliance.

33 Restart the appliance.

The appliance boots from the USB key and automatically begins the factoryreset process using the files on the USB key.

Multiple automatic restarts may occur during the reset process. After the finalrestart, the appliance turns itself off.

34 Remove the USB key from the appliance.


36 After you successfully reimage the appliance, you must perform an initialconfiguration of the appliance.

Note: Use the same host name and deduplication password that you usedduring the original initial configuration of the appliance.


37 After performing an initial configuration of the appliance, use the following stepsto restore the externally backed up deduplication folder and any catalogs totheir original locations.

38 From the appliance web UI, navigate to Manage > Remote Launch.


39 Click Backup Exec Administration Console.

40 On the Storage tab, run an Inventory and Catalog now job on the externalstorage device.

41 After the inventory and catalog job finishes, click the Storage tab.

42 Double-click the external storage device.

43 In the left pane, click Backup Sets.

44 To restore the deduplication folder data, select the most recent backup setunder Shadow Copy Components.

45 Click Next.


47 On the How do you want to maintain file integrity, heirarchy, and securityfor restored data panel, select Restore over existing files, and then clickNext.


49 On the What additional tasks do you want to perform before and/or aftera restore? panel, click Next.



52 When the deduplication folder restore job finishes, run an inventory and catalogjob on the deduplication storage device.


54 Right-click the deduplication disk storage device, and then select Inventoryand Catalog now.

55 When the inventory and catalog job finishes, restore the data from theDisasterRecoveryBackup-DO-NOT-MODIFY backup job.


57 Double-click the deduplication storage device.

58 In the left pane, click Jobs.

59 Right-click theDisasterRecoveryBackup-DO-NOT-MODIFY backup job, andthen select Restore.

60 Select File and folder backups to a point-in-time, and then click Next.


61 Expand both C: and D:, and then select the desired or most recent backup setfrom each device.

62 Click Next.


64 On theHow do you want to maintain file intergrity, heirarchy, and securityfor restored data panel, select Restore over existing files, and then clickNext.


66 On the What additional tasks do you want to perform before and/or aftera restore? panel, check Run a command before and/or after the restore.

In the Type a command to run after the restore runs field, add the followingpost command:

PrepareBEDBRecovery.bat

67 Click Next.



70 When the restore job finishes, exit Backup Exec, and then restart the appliance.



73 Update the appliance software.

Updating the appliance software completes the appliance recovery.

See “Updating the Backup Exec appliance software and hardware firmware”on page 43.

74 Remove the keyboard and monitor from the appliance, if desired.

How to complete disaster recovery for appliancesthat are configured for use in a Central Admin ServerOption environment

Disaster recovery for managed Backup Exec server appliances and centraladministration server appliances requires additional steps to complete the operation.

100Disaster recoveryHow to complete disaster recovery for appliances that are configured for use in a Central Admin Server Option

environment

In situations when disaster recovery is run on multiple managed Backup Execservers and a central administration server appliance, perform the disaster recoveryoperations on the central administration server appliance first. When the centraladministration server appliance has been recovered, then you can perform disasterrecovery operations on any managed Backup Exec server appliances.

To complete disaster recovery for appliances that are configured for use in a CentralAdmin Server Option environment

1 Do the following:


■ Recover the appliance.See “Recovering the Backup Execappliance when multiple disk drives fail”on page 95.

■ After recovering the appliance, continuewith step 2.

If multiple disk drives fail in either amanaged Backup Exec server applianceor a central administration server appliance


■ Recover the appliance.See “Recovering the Backup Execappliance with a replacement applianceafter a disaster occurs” on page 92.

■ After recovering the appliance, continuewith step 2.

If the managed Backup Exec serverappliance or a central administration serverappliance fails but the disk drives areoperational

2 After recovering the central administration server appliance, restart all BackupExec services on all of the managed Backup Exec server appliances thatpreviously pointed to this central administration server appliance.

3 Re-establish the trusts for resources in the backup and restore views.

For more information, see theSymantec Backup Exec 15 Administrator's Guide.

101Disaster recoveryHow to complete disaster recovery for appliances that are configured for use in a Central Admin Server Option

environment

Troubleshooting


■ Troubleshooting the Backup Exec appliance

■ Troubleshooting Backup Exec Appliance fan and power supply issues

■ Troubleshooting Backup Exec Appliance disk and RAID group failures

■ Troubleshooting general Backup Exec appliance issues

■ How to enable the Backup Exec appliance Remote Management feature in theBIOS setup

Troubleshooting the Backup Exec applianceThere are many ways to determine if your appliance is having issues.

You should:

■ Physically inspect the appliance to make sure there is no damage to the chassis,disk drive carriers, ports, and cables.

■ Make sure there are no obstructions around the air vents of the chassis.

■ Inspect the system and disk module LEDs on the front panel and the LEDs onthe power supply modules on the rear panel. Note any abnormalities and theninvestigate the issues.

If you have not enabled the Call Home feature, Symantec recommends that youdo so. The Call Home feature monitors hardware components and sends informationto the Symantec Call Home server. Information that is gathered by Call Home canbe emailed to the appliance administrator by SNMP or SMTP if those protocolshave been configured.

11Chapter

For example, if the Backup Exec appliance experiences a fan failure, the appliancegenerates the following information, which is sent to the Symantec Call Homeserver. An email is sent to the appliance administrator detailing the issue.

A message such as the following provides information on fan parameters.

Syntax:

FAN_<number>_<parameter>

Message:

FAN_1_errorstatus CRITICAL 1 Must equal [0]

FAN_1_highwatermark 8977.000 RPM

FAN_1_lowwatermark 1974.000 RPM

FAN_1_speed 9024.000 RPM

FAN_1_status Device Present

This message provides three pieces of crucial information:

■ The first line of the message (FAN_1_errorstatus) shows an error status of “1”,but this value should equal “0.” This error status indicates a critical problem withFan 1.

■ The second line of the message (FAN_1_highwatermark) indicates that 8977.000RPM is at the high end of the acceptable threshold (range).

■ The fourth line of the message (FAN_1_speed) shows a speed of 9024 RPM,which exceeds the high end of the threshold of 8977 RPM. This means that thefan is spinning at higher than normal speeds and causing the unit to overheat.

Note:The term "watermark" refers to a threshold range. A high watermark indicatesthe high end of a threshold range. Actual values should not exceed this end of therange. A low watermark indicates the low end of a threshold range. Actual valuesshould not be below this end of the range.

See “Troubleshooting Backup Exec Appliance fan and power supply issues”on page 104.

See “Troubleshooting Backup Exec Appliance disk and RAID group failures”on page 105.

See “Troubleshooting general Backup Exec appliance issues” on page 108.

103TroubleshootingTroubleshooting the Backup Exec appliance

Troubleshooting Backup Exec Appliance fan andpower supply issues

Several possible issues may be causing the fan to spin too fast and overheat. Usethe following strategies to determine what the cause may be and how to resolve it.

Table 11-1 Troubleshooting fan and power supply issues

SolutionActionIssue

If the other module functionsproperly, replace the faultymodule.

See “Removing a BackupExec appliance power supplymodule” on page 84.

If the other module does notfunction properly, turn off theappliance and call SymantecTechnical Support.

In the appliance web UI, usethe Monitor > Hardwarepage to verify that the otherfan/power supply modulefunctions properly.

One fan/power supply modulehas failed and the othermodule is running at a highertemperature to compensatefor the failed module.

If the module is not insertedproperly, try to reinsert it andsecure the latch.

If you cannot secure themodule, contact SymantecTechnical Support.

Access the rear panel of theappliance to see if the powersupply module is properlyplaced into the chassis. Besure the green latch issecured and that there is nowarping of the chassis or themodule.

The module has been pulledout of the appliance chassis,either partially or completely.

Replace any faulty powersources or cables.

Check power sources to themodules, such as wall outlets.Verify that they functioncorrectly.

Check the AC power cablesbetween the modules and thepower sources. Make surethat they are properlyconnected and undamaged.

There is no power to thepower supply module.

104TroubleshootingTroubleshooting Backup Exec Appliance fan and power supply issues

Table 11-1 Troubleshooting fan and power supply issues (continued)

SolutionActionIssue

If internal components are notfunctioning properly or are outof threshold range with regardto temperature, turn off theappliance and contactSymantec Technical Support.

If internal components do nothave any problems,investigate other possibleissues.

Using the appliance web UI,use the Monitor > Hardwarepage to verify that internalcomponents are functioningproperly.

Fans are running at a highspeed to compensate forinternal components such asthe processor or chassis fansthat have overheated.

Correct the room temperatureand verify that thesurroundings of the applianceare appropriate, as needed.

Use fans to cool the room ifthe temperature is very high.

Investigate the equipmentroom to verify that thetemperature is within therequired range. Make surethat no equipment near theappliance is overly warm.

Cooling in the equipmentroom does not work properly.

Remove anything that blocksthe air vents.

Check the front and rear ofthe appliance to be sure thatnothing blocks the vents.

Something obstructs the airintake vents and exhaustoutlets of the appliance.

TroubleshootingBackupExecAppliancediskandRAIDgroup failures

Disk and RAID group failures are closely related. If a disk is faulty and generatesan error, an error appears in the associated RAID groups as well.

The following table shows an example of a failure of disk number 3 and themessages that are generated. You can also see that error reflected in a RAID groupas well.

Syntax:

DISK_<number>_<parameter>

RAID_<number>_<parameter>

Use the following table to help troubleshoot disk and RAID group failures.

105TroubleshootingTroubleshooting Backup Exec Appliance disk and RAID group failures

Table 11-2 Troubleshooting disk and RAID group failure examples

ExplanationMessage

This message provides four pieces ofinformation:

■ The first line of the message(DISK_3_enclosure id) shows that disknumber 3 shows an error.

■ The second line shows an error status of“1”, but this value should equal “0.” Thiserror status indicates a critical problemwith a disk.

■ The third line of the message(DISK_3_slot number) provides the slotnumber of the disk. In this case it is 3.

■ The fourth line of the message(DISK_3_status) indicates Failed. Thismessage means that disk 3 has failed.

DISK_3_enclosure id 3

DISK_3_errorstatus CRITICAL 1 Mustequal [0]

DISK_3_slot number 3

DISK_3_status Failed

This message provides four pieces ofinformation:

■ The first line of the message(RAID_2_disks) shows the disks that arebeing monitored (0, 1, 2, 3).

■ The second line shows an error status of“1”, but this value should equal “0.” Thiserror status indicates a critical problemwith a disk.

■ The third line of the message(RAID_2_name) provides the name of thedisk. In this case it is VD-1.

■ The fourth line of the message(RAID_2_status) indicates Partiallydegraded. This message means that thereis a problem with disk VD-1 and that it ispart of RAID group 2.

At the same time, data for the RAID2 groupprovides more information.

RAID_2_disks 0, 1, 2, 3

RAID_2_errorstatus CRITICAL 1 Mustequal [0]

RAID_2_name VD-1

RAID_2_status Partially Degraded

The following example shows what happenswhen the RAID1 disk has failed. Theoperating system partition shows thefollowing:


Table 11-2 Troubleshooting disk and RAID group failure examples (continued)

ExplanationMessage

Resolution

After the faulty disk has been replaced, theappliance automatically rebuilds the RAIDgroup. Rebuilding the RAID group can takeseveral hours, depending on which RAIDgroup the disk belongs to. During this timethe appliance operations should functionnormally. The RAID group is still consideredto be in error until the RAID group iscompletely rebuilt.

DISK_2_enclosure id 56

DISK_2_errorstatus CRITICAL 1 Mustequal [0]

DISK_2_slot number 1

DISK_2_status Offline

RAID_1_disks 1,2

RAID_1_errorstatus CRITICAL 1 Mustequal [0]

RAID_1_name VD-0

RAID_1_status Degraded

Beeping alarm tones indicate hardware issueswithin the appliance.

To determine the source of the alarms, log into the appliance web UI and then navigate tothe Monitor > Appliance Hardware >Appliance Summary page. From this page,you can review the RAID and Disk tables todetermine if error conditions are present forthese devices. If error conditions are present,they may be causing the appliance alarms tosound.

For a description of each alarm, see theIntel® RAID Software User's Guide for moreinformation.

Note: You can disable or silence the beepalarms by using the Intel® RAID BIOSConsole 2 or the Intel® Web Console 2management utilities.

If the RAID and Disk tables do not reportdevice issues, and you have not enabledAutoSupport, call Symantec TechnicalSupport for assistance.

What do the beeping alarms emanating fromthe appliance mean?


http://download.intel.com/support/motherboards/server/sb/d29305021_raid_swug_r21_0.pdf

http://download.intel.com/support/motherboards/server/sb/d29305021_raid_swug_r21_0.pdf

Table 11-2 Troubleshooting disk and RAID group failure examples (continued)

ExplanationMessage

This issue occurs because a RAID controlleralert has been issued within the Backup Execappliance Power On Self Test (POST) routineand the alert requires user input. However,because Quiet Boot has been enabled withinthe appliance BIOS, the alert is not visiblewhen you connect to the appliance using amonitor and a keyboard, or when you connectto the appliance using the RemoteManagement Module (RMM). Because QuietBoot is enabled, the Symantec logo splashscreen appears instead of the alert and theappliance fails to start.

If the Symantec logo appears for two minutesor longer and the appliance fails to start, dothe following:

■ Restart the Backup Exec appliance.■ During the restart, press the ESC key on

the attached keyboard, or press ESCremotely if you are logging in using theRemote Management Module (RMM).After pressing the ESC key, you shouldbe able to view the failure message onthe screen.

■ Respond to the failure message andtroubleshoot the RAID controller issue.

Upon starting the Backup Exec appliance,the Symantec logo splash screen appears formore than two minutes and the appliance failsto start.

Troubleshooting general Backup Exec applianceissues

Use the following table to troubleshoot general appliance issues.

108TroubleshootingTroubleshooting general Backup Exec appliance issues

Table 11-3 Post-initial configuration appliance issues

SolutionIssue

Possible solutions:

■ Use the PowerShell command line toconnect to the appliance by using eitherthe default appliance password or the newpassword that you created during theinitial configuration.

Do the following in the order listed:■ Open a PowerShell session.

See “Using the Windows PowerShellcommand line interface with theBackup Exec appliance” on page 68.

■ Using the PowerShell command line,enter:Reset-FactorySettings

■ Follow the instructions within thePowerShell applet.

■ When you create new admin anddeduplication passwords during the initialconfiguration process, the passwordschange immediately even if you do notsuccessfully finish the initial configuration.Use the new administration password first,and if that doesn't work, try the defaultpassword, which is: P@ssw0rdIf neither password works, you mustre-image the appliance.

■ During the initial configuration process,you can set a host name. If your web UIsession is lost or interrupted any timebefore you set the host name, you shouldbe able to log into the web UI again. Usethe default password or your newpassword if you have set one.

After completing the initial applianceconfiguration, I cannot reconnect to theappliance using the web UI.

During the appliance restart, the Backup Execappliance may stall if an external device suchas a USB flash drive or external backupstorage device is attached to the appliance.Ensure that no USB flash drive or an externalbackup storage device is connected to theappliance, and then try restarting theappliance.

The Backup Exec appliance stalls during arestart after doing a factory reset.


Table 11-3 Post-initial configuration appliance issues (continued)

SolutionIssue

Do one of the following:

■ Clear the cookies and history in theFirefox web browser, and then retryadding the exception.

■ Restart the Firefox web browser, and thenretry adding the exception.

After you complete the initial configuration,the appliance web UI does not reconnect tothe appliance after you click the AddException button in the Firefox web browser.

When you run an English appliance web UIon one remote computer, and then on asecond remote computer you run anappliance web UI in a language other thenEnglish, non-English garbage text charactersappear in the non-English version of the webUI that is running on the second computer.

Because the Backup Exec appliance onlysupports running one web UI session at atime, Symantec recommends that you closethe non-English version of web UI that isrunning on the second remote computer.

Non-English garbage text characters appearin the appliance web UI.


Table 11-3 Post-initial configuration appliance issues (continued)

SolutionIssue

If you log on to the appliance using asupported browser such as Firefox or InternetExplorer, and the browser uses a languageother than the language that you use with theappliance web UI, the following issueappears.

Under Update Settings > SymantecLiveUpdate, note the following:

■ The text on the Browse button that isused to navigate to the folder location ofa host file under Install a LiveUpdateHost file does not match the languagethat you set for the appliance web UI onthe web UI 's log on page.This issue occurs because the browsercontrol that each vendor uses to set thelanguage for the Browse button worksindependently from the web UI controlsthat set the web UI language.

■ (Mozilla Firefox only) This issue alsoappears with theNo file selected text thatappears to the right of theBrowse button,for the same reason mentioned above.

Other language inconsistencies may alsoappear within the web UI's warning messagesand informational messages.

As a possible solution to these languageissues, you can try changing the language ofthe web browser that you are using to matchthe language that you set for the applianceweb UI.

You can also try changing the language ofthe web UI to match the language of theappliance's Windows operating system.

Note: These language inconsistencies alsoappear when you import the Symanteclicense file from theHost Name and Licensepage of the appliance's initial configurationprocess.

I see language inconsistencies between myInternet web browser and the appliance webUI


How to enable the Backup Exec appliance RemoteManagement feature in the BIOS setup

The Symantec Remote Management tool (previously known as RMM3) enablesyou to remotely access the appliance BIOS and operating system. This tool isdisabled by default. To enable the tool, perform the following steps.

To enable the Symantec Remote Management tool in the BIOS setup

1 Connect a VGA cable and a keyboard to the appliance.

2 Turn on the appliance, and then press F2 to enter Setup immediately after theSymantec logo appears.

3 On the Setup Utility page, select Server Management > BMC LANConfiguration.

4 In Baseboard LAN Configuration, select Static.

5 Enter IP address, subnet mask, and gateway IP information.

6 Do the following:

7 In User configuration, change the logon credentials.

Use the following credentials:

■ User ID: root

■ Privilege: Administrator

■ User status: Enabled

■ User name: root

■ User password: <enter a valid password>Determine a strong alphanumeric password that you can easily remember.

Passwords can be seven or more characters in length. They must include aspecific combination of characters, with minimum requirements for acceptablepasswords.

Passwords with seven characters must include all of the following requirements,while passwords with more than seven characters must include at least threeof the following requirements:




112TroubleshootingHow to enable the Backup Exec appliance Remote Management feature in the BIOS setup

Passwords may begin with an uppercase letter or a lowercase letter. However,these characters are not considered when the minimum requirements criteriaare evaluated.

Note:You should only need to use the BIOS Setup one time. For future sessionsyou can log in directly through a web browser.

8 Press F10 to save and exit the BIOS.

After you exit the BIOS, the appliance automatically restarts.

You can now connect to the Symantec Remote Management tool by typing thepreviously-defined IP address in the address field of a supported web browser.

113TroubleshootingHow to enable the Backup Exec appliance Remote Management feature in the BIOS setup

Technical specifications forthe Backup Exec 3600 R4Appliance

This appendix includes the following topics:

■ Technical specifications for the Backup Exec 3600 R4 Appliance

Technical specifications for the Backup Exec 3600R4Appliance

The following information describes the hardware specifications of the Backup Exec3600 R4 Appliance.

Table A-1 Technical specifications - Backup Exec 3600 R4 Appliance

Backup Exec 3600 R4 ApplianceSpecification

The Backup Exec appliance is 1U high (1U= 1.75 inches/4.45 cm).

■ Width - 17.76 in (45.1 cm)■ Depth - 26.5 in (66.55 cm)■ Weight - 26.89 lbs (12.20 kg) including

two power supplies and four disk drivemodules.

The appliance can be installed in a rackcabinet that is 19 inches (1 inch = 2.54 cm)wide and 40 inches deep (or deeper).

Dimensions

AAppendix

Table A-1 Technical specifications - Backup Exec 3600 R4 Appliance(continued)


Maximum power consumption - 400 watts

AC voltage - 100 volts to 127 volts,approximately /8.5A maximum

AC voltage - 200 V to 240 V, approximately/4.2A maximum

AC frequency range - 50Hz to 60Hz

Power

Two internal RAID controllers that areconfigured as follows:

■ Controller 1 (embedded) - Two solid-state80GB drives configured as a RAID 1storage array for use with the Windowsoperating system.

■ Controller 2 (PCIe) - Four 2TB drives thatare configured as a RAID 5 storage arrayfor use as data storage. Maximum usablestorage capacity is 5.5TB.

Internal RAID controllers

One PCIe LSI 9212-4i4e SAS HBA card.

Specifications:

■ 6Gb/s■ One external SAS port■ PCI Express 2.0 host interface

You can use the SAS HBA card to connectan external tape drive by using the providedSAS HBA cable with mini-SAS connectors.

For a complete list of supported tape devices,see the Symantec Backup Exec 15 hardwarecompatibility list.


Internal SAS HBA card

115Technical specifications for the Backup Exec 3600 R4 ApplianceTechnical specifications for the Backup Exec 3600 R4 Appliance



Table A-1 Technical specifications - Backup Exec 3600 R4 Appliance(continued)


The following components can be removedand replaced without turning off the appliance:

■ Externally accessible SAS disk drives■ Power supply modules

Note: Attempting to replace non-replaceableappliance components voids your warranty.

Hot-swappable, customer-replaceable units(CRUs)

See “Technical specifications for the Backup Exec 3600 R4 Appliance” on page 114.

See “Backup Exec appliance safety and EMC standards compliance” on page 117.

See “Backup Exec appliance safety and EMC standards compliance - countryspecific” on page 119.

See “Industry standards compliance for Backup Exec appliances” on page 120.

See “Backup Exec appliance certifications” on page 120.

See “ FCC information for Backup Exec appliances” on page 122.

116Technical specifications for the Backup Exec 3600 R4 ApplianceTechnical specifications for the Backup Exec 3600 R4 Appliance

Certification andcompliance information forBackup Exec appliances

This appendix includes the following topics:

■ Backup Exec appliance safety and EMC standards compliance

■ Backup Exec appliance safety and EMC standards compliance - country specific

■ Industry standards compliance for Backup Exec appliances

■ Backup Exec appliance certifications

■ FCC information for Backup Exec appliances

Backup Exec appliance safety and EMC standardscompliance

The following information describes the listed compliance standards for the BackupExec appliances.

Table B-1 Safety and EMC standards compliance

VersionStandard

Class A digital device, pursuant to Part 15 ofthe FCC Rules

NRTL Certification (US/Canada)

IT equipment safety standard

BAppendix

Table B-1 Safety and EMC standards compliance (continued)

VersionStandard

IEC 320, sheet C13, type female connector

IEC 61000-4-2: Edition 1.2:2001-04 teststandard and performance criteria B definedin Annex B of CISPR 24

IEC 950 - AC line requirements

IEC standards

Class A (of the Canadian Department ofCommunications)

ICES-003 standard

UL60950 – CSA 60950 (USA/Canada)Underwriters Laboratories (UL) safetystandard

E177466, Vol. X3/11ME04872Underwriters Laboratories (UL) Authorization

FCC/ICES-003 - Emissions (USA/Canada) -Class A Attestation

US EMC standard

California Code of Regulations, Title 22,Division 4.5, Chapter 33: Best ManagementPractices for Perchlorate Materials

Ecological compliance

CISPR 22 – Emissions (International)

EN55022 - Emissions (Europe)

EN55024 - Immunity (Europe)

European safety standards

European Directive 2002/95/EC - Restrictionof Hazardous Substances (RoHS)

European safety directive

Low Voltage Directive (2006/95/EC)

EMC Directive (2004/108/EC)

European CE Declaration of Conformity

EN 55024: 1998/A1: 2001/A2: 2003European EMC standard






118Certification and compliance information for Backup Exec appliancesBackup Exec appliance safety and EMC standards compliance

Backup Exec appliance safety and EMC standardscompliance - country specific

Safety and EMC standards compliance by country for the Backup Exec appliances.

Table B-2 Safety and EMC standards compliance by country

StandardCountry

FCC /ICES-003 - Emissions (USA/Canada)Verification

USA/Canada

CISPR 22 – Emissions (International)International

CE Declaration of ConformityEurope

VCCIJapan

AS/NZS 3548 Emissions

C-tick

Australia / New Zealand

BSMI Marking (Class A)

DOC (Declaration of Conformity) forcomponents

Taiwan

GOST R 50377-92 - CertificationRussia

Ukraine CertificationUkraine

KC MarkKorea

Restriction of Hazardous Substances (ChinaRoHS)

China






119Certification and compliance information for Backup Exec appliancesBackup Exec appliance safety and EMC standards compliance - country specific

Industry standards compliance for Backup Execappliances

The following information describes the industry compliance standards for BackupExec appliances.

Table B-3 Industry standards compliance

VersionStandard

IEEE 802.3Ethernet standard

IEEE 802.3uFast Ethernet (FE) standard

IEEE 802.3zGigabit Ethernet (GE) standard

IEEE 1149.1-2001IEEE standard test access interface andboundary-scan architecture

IEC 812Failure mode and effects analysis (FMEA)

IEC 863Reliability, maintainability, and availabilitystandard

ECMA TR/70Environmental protection






Backup Exec appliance certificationsThe following describes the certifications that apply to the Backup Exec appliances.

Table B-4 Certifications

DescriptionCertification

CCC (China Compulsory Certification), which is released for theproducts relating to human health and safety, lives and health ofanimals and plants, environmental protection, and public safety.

CCC

120Certification and compliance information for Backup Exec appliancesIndustry standards compliance for Backup Exec appliances

Table B-4 Certifications (continued)

DescriptionCertification

CE (Conformite Europeenne), including EMC directive 2004/108/ECand low voltage directive 2006/95/EC.

CE

A product with a C-tick compliance label complies with applicableEMC and radiocommunication requirements. The C-tick label ismandatory for related products in Australia and New Zealand.

C-tick

Chapter 15 in FCC (Federal Communications Commission) Rulesand Regulations. The device conforms to the standard for level Adigital device according to the test.

FCC

Regulation (EC) No 1907/2006 OF THE EUROPEAN PARLIAMENTAND OF THE COUNCIL of 18 December 2006 concerning theRegistration, Evaluation, Authorization, and Restriction of Chemicals(REACH) is a compellent management rule to manage all thechemicals entering into European market preventively.

REACH

Underwriters Laboratories, Inc. (UL) is a nonprofit product safety testand certification institute.

UL

RoHS (Restriction of the Use of Certain Hazardous Substances), adirective for environmental protection released by the EU in 2003.Management on the environmental impact from the electrical and theelectronic products during the production and the disposal stages.RoHS restricts the maximum amount of the hazardous substancesof the products at the production stage.

RoHS

The EU Directive on Waste of Electric and Electronic Equipment.Electrical and electronic products that are sold in the EU market mustcomply with this directive and have the mark of cross out of thewheeled bin.

WEEE






121Certification and compliance information for Backup Exec appliancesBackup Exec appliance certifications

FCC information for Backup Exec appliancesThe following describes the FCC statements that apply to the Backup Execappliances.

Table B-5 FCC information

FCC statementModels

This device complies with Part 15 of the FCCRules Operation and is subject to thefollowing two conditions: (1) this device maynot cause harmful interference, and (2) thisdevice must accept any interference received,including interference that may causeundesired operation.

Backup Exec 3600 R4 Appliance






122Certification and compliance information for Backup Exec appliancesFCC information for Backup Exec appliances

AAdding an appliance to existing Backup Exec

environments 58alerts, clearing Backup Exec 61alerts, viewing Backup Exec 60appliance configuration requirements 25Appliance connection methods 32Appliance firmware

updating 43appliance host name, default 28appliance system requirements, supported internet

browsers 12appliance web UI 15AutoSupport 80

BBackup Exec 3600 R4, disk and storage subsystem 20Backup Exec 3600 R4, ethernet ports 19Backup Exec 3600 R4, front panel components 16Backup Exec 3600 R4, host name location 28Backup Exec 3600 R4, LED status lights 21Backup Exec 3600 R4, Remote Management Module

20Backup Exec 3600 R4, Solid-State Disks 20Backup Exec 3600R4

rear panel components 17rear panel diagram 18

Backup Exec appliance software bundles 13Backup Exec appliance web UI 15Backup Exec appliance, AutoSupport 80Backup Exec appliance, Call Home 80Backup Exec appliance, monitoring Backup Exec

jobs 60Backup Exec appliance, resetting using the USB

key 87Backup Exec appliance, SDCS Agent 62Backup Exec appliance, shutting down 47Backup Exec appliance, status monitoring 59Backup Exec appliance, using PowerShell 68Backup Exec software

updating 43

CCall Home 80

how it works 80Call Home, supported proxy servers 81Call Home, using a firewall with 81certifications 120commands, PowerShell 70compliance standards

safety and EMCcountry specific 119

compliance standards, EMC 117compliance standards, industry 120compliance standards, safety 117Components

customer-replaceable 79components

replacing a single appliance disk drive 82components, remove a disk drive carriage 82components, removing a power supply module 84components, replacing a disk drive module 83components, replacing a power supply module 85configuration requirements, appliance 25connecting to the appliance, using PowerShell 14connecting to the appliance, using the web UI 14Connection methods 32, 34, 36connection methods, PowerShell 69Customer-replaceable components 79

Ddisaster recovery, backup job 90disaster recovery, CASO environment 100disaster recovery, components 90disaster recovery, recovering with a replacement

appliance 92disaster recovery, scheduled backup job 91disaster recovery, using PowerShell 91disaster recovery, when multiple drives fail 95disk and storage subsystem, Backup Exec 3600 R4 20disk drive carriage, removing 82disk drive module, replacing a 83disk drives, replacing a single 82

Index

EEssential Protection Edition 13ethernet ports

Backup Exec 3600 R4Port number and color details 20rear panel diagram 19

ethernet ports, Backup Exec 3600 R4 19Existing Backup Exec environments

adding an appliance to 58

FFCC information 122firewall, port 443 81Firmware

updating the appliance 43front panel components, Backup Exec 3600 R4 16

Hhost name

Backup Exec 3600 R4location 28

host name, appliance 28

Iinternet browsers, supported 12internet protocol version 12

Jjobs

Backup Execmonitoring 60

LLED indicators

Backup Exec 3600 R4disk module LED indicators 23power supply module LED indicators 23

LED status lightsBackup Exec 3600 R4

front panel 21LED status lights, Backup Exec 3600 R4 21license information

web UIAbout link 13

Mmonitoring the status of the Backup Exec appliance 59

Ppower supply module, removing a 84power supply module, replacing a 85PowerShell, about 15PowerShell, disaster recovery preparation 91PowerShell, enabling a remote session 69PowerShell, resetting the factory image and factory

settings 86PowerShell, using 68PowerShell, using commands (cmdlets) 70proxy servers, supported brands 81

Rrear panel components

Backup Exec 3600 R4 17, 19Backup Exec 3600R4

rear panel diagram 18rear panel components, Backup Exec 3600 R4 17,

19Remote Management Module, Backup Exec 3600 R4

(RMM) 20Remote Management tool, enabling in the appliance

BIOS 112replace a single appliance disk drive 82replacing Backup Exec appliance hardware

Symantec Technical Support 85resetting the appliance, using PowerShell 86resetting the appliance, using the USB key 87

SSDCS Agent 62shutting down the appliance 47Software

updating Backup Exec 43updating the appliance firmware 43

Solid-State Disks, Backup Exec 3600 R4 20SORT 81storage devices, external 64Symantec Data Center Security Agent 62Symantec Operations Readiness Tools (SORT) 81Symantec Technical Support, contacting 85System requirements 12

124Index

Ttape device

connecting an external 65technical specifications, Backup Exec 3600 R4

Appliance 114technical support, contacting 85Total Protection Edition 13Troubleshooting 102troubleshooting, cooling fans 104troubleshooting, disk and RAID group failures 105troubleshooting, disk group failures 105troubleshooting, general issues 108troubleshooting, power supplies 104troubleshooting, RAID group failures 105

UUSB key, resetting the appliance 87

Vviewing Backup Exec alerts 60

Wweb UI 15web UI, about link 13web UI, clearing Backup Exec alerts 61web UI, monitoring Backup Exec jobs 60web UI, viewing alerts 60Windows PowerShell, about 15Windows PowerShell, using 68

125Index

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