Symantec Education Services (SES): Overview of … WS 1306 Symantec.pdfSymantec Education Services...

Symantec Education Services (SES): Overview of Content Development in Symantec

Bilge Gerrits, Sr. Princ. Education Course Developer

1 Symantec Education Services presentation for CEdMA

Symantec

• Symantec founded in 1982

• Customer driven philosophy

•Providing security, storage and systems management solutions

• Evolved to become one of the world’s largest software companies

• 18,500 employees in 50 + countries.

• $6.9B Revenues

• Americas: 54%, EMEA: 27%, APJ: 19%


Content Development in Symantec

3

Design Develop Produce

We develop instructional content supported (where relevant) by assessment, accreditation, and certification. • Sales Engineers

• Technical Support Staff

• Consultants

• Customers

• Channel partners

We design training and enablement solutions for internal employees, partners, and customers. • Product training

• Sales training

• Tools/process training for internal teams

We edit, record, produce, and publish training content to internal, partner, and customer-facing learning management systems. • Internal/partner training and

assessments

• Engineering TOIs

• Special events and webcasts


This enables Content Development to ....

• Support the delivery of training revenues between $10M to $20M in EMEA and globally $40M to $50M

– The training delivered is via a combination of our own staff / classrooms and selected training partners.

– Content translation is on request and funded by internal sponsors. Customer training in EMEA comprises English content delivered in local language.

– Business model is P&L based with cost recovery on employee training development.

• Develop annually:

– 1350 sales training modules

– 6500 technical training modules

– 480 training exams ( Certification & Accreditation covering sales & technical)

– Supporting partner and customer e-content downloads of 1.4 Million +


We support our varied audience needs by providing a

range of content development options

Content Development

Do-It-Yourself Tools

Self-Service, Rapid Development

Full-Service, Formal Development

Content Development Services

Education Services’ instructional designers and content developers can build any type of training, from instructor-led courses with hands-on labs environments to virtual seminars to self-paced web-based training. Education Services can design, develop, publish, and deliver the training, working with a team of subject matter experts to review and refine the training before release. Primarily reserved for Symantec technical product training for internal, partner, and customer audiences and programs that enable product Sales, Technical Sales, Consulting, and Support. However, vendor services are also available.

LearningExchange (LE)

Use the templates available in the LearningExchange Development Kit (LDK) to build your own training content. Post training yourself to the LE site to share content with others within Symantec, and update your files at any time. Available to internal Symantec employees only. Camtasia Relay

Use Camtasia Relay to capture your own product demos and record your own audio voiceover track. Available to all employees. Modules can be published and tracked in Learning Systems such as SymLearn.

SME Recordings (LiveMeeting, Audio, Video)

Our team of videographers and multimedia experts can record, edit, and produce your training event or SME recording, then post the content in the internal, partner, or customer learning management systems. Content may also be published in the Altus platform, a fully-searchable web-based platform that includes audio transcription and downloadable MP3s and MP4s of your content. Requires advanced scheduling to ensure availability of media specialists.

PPT > Interactive WBT Conversions

Using your PPT content, our team of eLearning experts can convert your slides into an interactive web-based training module.

PPT > Instructor-Led Training Conversions

Using your PPT content, our team of publishing experts can convert your slides into an activity guide that can be used in facilitating live or virtual instructor-led training.

Advise & Enable

Convert, Enhance, & Record

Collaborative Media Options

Design & Develop

$$$$$ High cost option

$$$ Lower cost option

$$ Lower cost option

$$ Lower cost option

$ No cost option

$ No cost option

More info…


• Electronic distribution:

– Symantec

• iPad with wireless keyboard and stylus in Symantec ILT classrooms

• Annotation capability with PDF Expert

• Students take content away in USB sticks

– Partner delivery

• Locked PDFs (eBooks/LockLizard)

• No annotation capability

• Hardcopy distribution at extra cost if desired

– Vendor: Gilmore

• For internal & partner consumption we have dedicated portals

Course Materials Distribution


Our Purchasing options comprise...

• Education Training Credits valid over a 12 month period for any SES offering including public classroom training, onsite training (private), and self-paced training

• eLibrary one-year subscription with access to over 1500 regularly updated on-demand web-based training modules

• Subscriptions available for a single user, multi-users and unlimited users, with an Enterprise subscription that includes volume discounts

• Training Bundle Options:

– Premium Training Bundle - Instructor-led training (ILT) or Virtual Academy (VA), access to the On-Demand Instructor-led Training, access to the eLibrary* and a certification exam voucher

– Standard Training Bundle - offers Instructor-led training (ILT) or Virtual Academy (VA), access to the On-Demand Instructor-Led Training and a certification exam voucher

– Self-Paced Training Bundle - includes On-Demand Instructor-Led Training, access to the eLibrary and a certification voucher


Tech Centers

• Product-specific (not available for all products)

• eLearning annual subscription training offerings with modules added on a biweekly basis based on key features, functionality and support calls

• Short on-demand modules designed to help quickly fix problems and get the most out of Symantec investment

• Annual subscription per user

• Several FREE Sample modules are available

• Global Launch in English

• Free Access to Symantec Partners

• For more information: Visit Symantec Backup Exec Tech Center: http://go.symantec.com/education_betc

• For more information: Visit Symantec Endpoint Protection Tech Center: http://go.symantec.com/education_septc


http://go.symantec.com/education_betc

http://go.symantec.com/education_septc



Thank you!

SYMANTEC PROPRIETARY Copyright © 2013 Symantec Corporation. All rights reserved.

Thank you!

Bilge Gerrits

[email protected]


mailto:[email protected]

Appendix A

10

Range of education development options

Symantec Education Services presentation for CEdMA

Do-it-yourself tools: SEES LearningExchange

Create, Learn, Share.

• Web application that makes it easy to exchange informal training with your peers.

• Anyone in Symantec may upload, share, and update training content for other Symantec employees.

• Search filters allow users to find training by product, audience, or job task.

• Downloadable LearningExchange Development Kit (LDK) provides templates, best practices, and guidelines for creating your own training.

• Includes samples and templates for creating job aids and user guides.

• Includes Camtasia Relay, an easy-to-use recording tool that allows Symantec employees to capture and produce their own on-demand training.

11

Return to Main


Do-it-yourself tools: SEES LearningExchange Development Kit (LDK)

LDK

• Downloadable LearningExchange Development Kit (LDK) provides templates, best practices, and guidelines for creating your own training.

• Includes samples and templates for creating job aids and user guides.

12

Quick Reference Guide User Guide FAQ

Education PPT templates, course outlines, graphics, instructions

Return to Main


Do-it-yourself tools: The media library

Media library

• Centralized repository that includes stock photography, graphics, PowerPoint layouts, and other resources to help create dynamic/engaging PowerPoint presentations.

• Newly developed and now available to all employees through the LearningExchange Development Kit (LDK).

Return to Main


Do-it-yourself tools: Camtasia Relay

Camtasia Relay

• Camtasia Relay is an easy-to-use recording tool that allows Symantec employees to capture and produce their own on-demand training.

• We have a corporate license – everyone in Symantec can use this tool.

• Download, installation, and usage instructions are available on the LearningExchange.

• Capture and record yourself presenting a PPT, demonstrating an application or tool, navigating a website, or walking through a document.

• Automatically publish your recording to the Camtasia Relay server, which sends you back a URL to the published recording, which you can then share with anyone in the company.

• Post your link in the LearningExchange to share with everyone in the company.

14

Capture and record yourself presenting a PPT.

Capture and record yourself walking through an application or command line demo.

Return to Main


Collaborative media options: SME recordings

15

Subject Matter Expert (SME) Recordings

• Our media services team can record:

• LiveMeetings, In-person events

• Application demos

• One-on-one presentations

• Digital whiteboard sessions

• Enhancement services:

• Edit recordings to remove dead time or unwanted content.

• Audio can be enhanced to minimize background noise.

• Content can be modularized and indexed.

• Publishing options:

• Post in SymLearn and/or PartnerNet.

• Published in Altus portal (rolling transcript of speaker, enhanced searchability, MP3 and MP4 downloads, downloadable PPT and transcript)

• Dependent on resource availability and funding.

• Costs ~ $2700/Finished Media Hour for Altus transcription and posting, plus videographer travel costs for in-person video recordings.

In-person event, recorded and published in Altus portal.

LiveMeeting recorded and published in SymLearn.

Return to Main


Collaborative media options: Converting PPT content to web-based training

16

Web-Based Training (WBT) Conversions

• Our eLearning team can convert your PPT presentations to interactive web-based training.

• We will record your speaker notes to create audio track.

• eLearning enhancement and development services:

• Instructional design guidance (help identify learning objectives, course/module structure, sequence)

• Graphics enhancement.

• Content editing.

• Animations.

• Develop flash interactions (based on existing templates and/or demonstrations).

• Record and synch audio with animations.

• Publish in standard eLearning wrapper which includes navigation, outline of topics, transcript of audio, and search window.

• Publishing to SymLearn and/or PartnerNet.

• Dependent on resource availability.

Web-based training converted from PPT content.

Flash interactions can be included within WBT content.

Return to Main


Collaborative media options: Converting PPT content to instructor-led training

17

Instructor-Led Training (ILT) Conversions

• Our content development team can convert your PPT presentations to a student guide for instructor-led training (live or virtual instructor-led).

• ILT enhancement and development services:

• Instructional design guidance (help identify learning objectives, course/module structure, sequence)

• Graphics enhancement.

• Content editing.

• Publishing PDF student guide from PPT Notes view.

• Add cover, table of contents, pagination, running footers.

• Guidance on how to schedule an ILT and post classes in SymLearn.

• Dependent on resource availability.

Return to Main


Collaborative media options: Online assessment development

Online Assessment Tests/Exams

• Use our Word template and guidelines to write an assessment test to gauge mastery of your training content.

• We will publish your assessment test as a separate activity in SymLearn and/or PartnerNet.

• You determine the number of items and passing score.

• You can set a time limit, if desired.

• Create a pool of items that can be randomized, so students do not all receive the same items in the test. Item choices can also be randomized.

18

Return to Main


Full-Service content development

19

Content and Lab Development

• The primary focus of our in-house team of instructional designers, content developers, and lab developers is to develop technical training that supports Symantec products.

• We develop technical product training for internal, partner, and customer audiences and programs that enable product Sales, Technical Sales, Consulting, and Support.

Customer Training: http://www.symantec.com/business/training/

Internal Technical Training on SymLearn: http://symlearn.ges.symantec.com/Home.aspx

Partner Training on PartnerNet: http://www.symantec.com/partners/learning/

Return to Main


http://www.symantec.com/business/training/

http://symlearn.ges.symantec.com/Home.aspx

http://symlearn.ges.symantec.com/Home.aspx

http://www.symantec.com/partners/learning/

http://www.symantec.com/partners/learning/

Appendix B

20

Education Development Tools and Processes

Symantec Education Services presentation for CEdMA

Audience Role-Based Curriculum Path

Customer D E [SCS Cert] F

Sales A [SSE] H

SE/Partner SE A [SSE] B [SSE+] D E [STS] F G H

Consultant/Partner Consultant D E [STS] F G H C [ASC]

Support/Support Partner D E [STS] F G H

Technical Sales (eLearning)

SSE Accred SSE+ Accred ASC

Assessment STS Accred

SCS

Certification

Differences* (D, E, F, and/or G)

(eLearn)

* Differences: A “bridge” between releases; may include topics from all content blocks D through G.

Consulting (ASC)

(ILT, VA, and/or eL)

C

Sales Training (eLearning)

A

Manage & Administer


E

Role-Based Tools & Process

(eLearning)

H

Install, Config, & Deploy


D

Maintain & Troubleshoot


F

Advanced Topics

(eLearning)

G

Typically developed in collaboration with SMEs outside of

Symantec Education Services (SEES) using various tools.

Dependency on SMEs in PM, PMM , Field Enablement, and/or

Services Delivery.

Typically developed in collaboration with or outside

of SEES using various tools.

B

D + E = Administration

Comprehensive Curriculum Model


Course Development Methodology

Universal Content Methodology (UCM): A development

methodology that enables course development to

produce content for three training delivery types:

Instructor-Led

Training (ILT)

Traditional ILT with

hands-on labs

delivered in a

Symantec Education

classroom.

Virtual Academy

(VA) Training

All-online blended

training that combines

live webcasts, OD

training, and hands-on

labs accessed

remotely.

Web-based

Training (WBT/

OD-ILT/eLibrary)

Self-paced, web-

based training

delivered online.

22 22 Symantec Education Services presentation for CEdMA

UCM Development Tools

Tool Use Benefits Limitations

Adobe FrameMaker

ILT (Tier 1) Student Guides

VA (Tier 1) Student Guides

Premiere desktop publishing tool

Industry standard

Control, consistency, stability of large documents

Some training/skill required to use.

Not an application that all instructors have.

MS PowerPoint ILT, VA, WBT slide sets for ALL tiers

ILT, VA student guides for Tier 2 and 3

Industry standard

Flexible for all delivery types

Not a consistent publishing tool; some gotchas when using to develop large docs (no auto-generated TOC for example)

Adobe Presenter & Articulate Presenter

WBT, VA self-paced modules for ALL tiers

Easy to use

Efficient, flexible PPT plug-in

Enables animation, audio

Bugs and support issues with Adobe in the past resulting in migration to Articulate

Adobe Acrobat PDF publishing for student guides for ALL tiers

Industry standard None

Adobe Captivate and Camtasia

Demos/simulations for use in WBT, VA, ILT for ALL tiers

Quick and efficient for creating demos More time-consuming to add interactivity

Altus Demos plus video for use in WBT content for Tier 4

Ability to add video to WBT content

External vendor; no bandwidth limitations on content storage

Proprietary tool and technology

23 23 Symantec Education Services presentation for CEdMA

End of Presentation

Date post:	31-Mar-2018
Category:	Documents
Upload:	truongkiet
View:	219 times
Download:	3 times

Symantec Education Services (SES): Overview of … WS 1306 Symantec.pdfSymantec Education Services...

Documents