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Symantec NetBackup OpsCenter Administrator's Guide Windows and UNIX Release 7.6
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  • Symantec NetBackupOpsCenter Administrator'sGuide

    Windows and UNIX

    Release 7.6

  • Symantec NetBackup OpsCenter Administrator'sGuide

    The software described in this book is furnished under a license agreement and may be usedonly in accordance with the terms of the agreement.

    Documentation version: 7.6

    Legal NoticeCopyright © 2013 Symantec Corporation. All rights reserved.

    Symantec, Symantec Logo, and NetBackup are trademarks or registered trademarks ofSymantec Corporation or its affiliates in the U.S. and other countries. Other names may betrademarks of their respective owners.

    This Symantec product may contain third party software for which Symantec is required toprovide attribution to the third party (“Third Party Programs”). Some of the Third Party Programsare available under open source or free software licenses. The License Agreementaccompanying the Software does not alter any rights or obligations you may have under thoseopen source or free software licenses. Please see the Third Party Legal Notice Appendix tothis Documentation or TPIP ReadMe File accompanying this Symantec product for moreinformation on the Third Party Programs.

    The product described in this document is distributed under licenses restricting its use, copying,distribution, and decompilation/reverse engineering. No part of this document may bereproduced in any form by any means without prior written authorization of SymantecCorporation and its licensors, if any.

    THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIEDCONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIEDWARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE ORNON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCHDISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALLNOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTIONWITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THEINFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGEWITHOUT NOTICE.

    The Licensed Software and Documentation are deemed to be commercial computer softwareas defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights inCommercial Computer Software or Commercial Computer Software Documentation", asapplicable, and any successor regulations. Any use, modification, reproduction release,performance, display or disclosure of the Licensed Software and Documentation by the U.S.Government shall be solely in accordance with the terms of this Agreement.

  • Symantec Corporation350 Ellis StreetMountain View, CA 94043

    http://www.symantec.com

    http://www.symantec.com

  • Technical SupportSymantec Technical Support maintains support centers globally. Technical Support’sprimary role is to respond to specific queries about product features and functionality.The Technical Support group also creates content for our online Knowledge Base.The Technical Support group works collaboratively with the other functional areaswithin Symantec to answer your questions in a timely fashion. For example, theTechnical Support group works with Product Engineering and Symantec SecurityResponse to provide alerting services and virus definition updates.

    Symantec’s support offerings include the following:

    ■ A range of support options that give you the flexibility to select the right amountof service for any size organization

    ■ Telephone and/or Web-based support that provides rapid response andup-to-the-minute information

    ■ Upgrade assurance that delivers software upgrades

    ■ Global support purchased on a regional business hours or 24 hours a day, 7days a week basis

    ■ Premium service offerings that include Account Management Services

    For information about Symantec’s support offerings, you can visit our Web site atthe following URL:

    www.symantec.com/business/support/

    All support services will be delivered in accordance with your support agreementand the then-current enterprise technical support policy.

    Contacting Technical SupportCustomers with a current support agreement may access Technical Supportinformation at the following URL:

    www.symantec.com/business/support/

    Before contacting Technical Support, make sure you have satisfied the systemrequirements that are listed in your product documentation. Also, you should be atthe computer on which the problem occurred, in case it is necessary to replicatethe problem.

    When you contact Technical Support, please have the following informationavailable:

    ■ Product release level

    ■ Hardware information

    www.symantec.com/business/support/www.symantec.com/business/support/

  • ■ Available memory, disk space, and NIC information

    ■ Operating system

    ■ Version and patch level

    ■ Network topology

    ■ Router, gateway, and IP address information

    ■ Problem description:

    ■ Error messages and log files

    ■ Troubleshooting that was performed before contacting Symantec

    ■ Recent software configuration changes and network changes

    Licensing and registrationIf your Symantec product requires registration or a license key, access our technicalsupport Web page at the following URL:

    www.symantec.com/business/support/

    Customer serviceCustomer service information is available at the following URL:

    www.symantec.com/business/support/

    Customer Service is available to assist with non-technical questions, such as thefollowing types of issues:

    ■ Questions regarding product licensing or serialization

    ■ Product registration updates, such as address or name changes

    ■ General product information (features, language availability, local dealers)

    ■ Latest information about product updates and upgrades

    ■ Information about upgrade assurance and support contracts

    ■ Information about the Symantec Buying Programs

    ■ Advice about Symantec's technical support options

    ■ Nontechnical presales questions

    ■ Issues that are related to CD-ROMs, DVDs, or manuals

    www.symantec.com/business/support/www.symantec.com/business/support/

  • Support agreement resourcesIf you want to contact Symantec regarding an existing support agreement, pleasecontact the support agreement administration team for your region as follows:

    [email protected] and Japan

    [email protected], Middle-East, and Africa

    [email protected] America and Latin America

    mailto:[email protected]:[email protected]:[email protected]

  • Technical Support ............................................................................................... 4

    Chapter 1 Overview of Symantec NetBackup OpsCenter .............. 22About Symantec NetBackup OpsCenter ............................................ 22

    About Symantec NetBackup OpsCenter functions ......................... 23About Symantec NetBackup OpsCenter Analytics functions ....

    2 3About monitoring and managing NetBackup and NetBackup

    appliances ...................................................................... 25About alerting in OpsCenter ...................................................... 25About reporting in Symantec NetBackup OpsCenter

    Analytics ......................................................................... 25About what's new in Symantec OpsCenter 7.6 ................................... 27About OpsCenter components ........................................................ 30

    About the OpsCenter Server ..................................................... 30About the OpsCenter Agent ...................................................... 33About the OpsCenter OpsCenter View Builder ............................. 36

    About using the OpsCenter console ................................................. 37About starting the OpsCenter console ............................................... 37

    About web browser considerations ............................................. 38About accessing the OpsCenter console ..................................... 41Logging on to the Symantec NetBackup OpsCenter console as a

    default admin user ............................................................ 51Customizing the OpsCenter login page ....................................... 55Logging out of the OpsCenter console ........................................ 55Configuring the OpsCenter session timeout interval ....................... 56Possible OpsCenter console issues ........................................... 56

    About OpsCenter console components ............................................. 57About using the links on the title bar ........................................... 59About using tabs and subtabs ................................................... 60About refreshing the OpsCenter console ..................................... 60Changing the Task pane .......................................................... 61About the View pane ............................................................... 61Using the quick links in the Task pane ......................................... 65Viewing alerts from the Alert Summary pane ................................ 66

    Contents

  • Sizing the Content pane ........................................................... 66About the OpsCenter status bar ................................................ 69Status icons and colors in the console ........................................ 69About using tables .................................................................. 71

    Common tasks in OpsCenter .......................................................... 75About using Web browser bookmarks ............................................... 78About OpsCenter documentation ..................................................... 78

    Chapter 2 Installing OpsCenter ........................................................... 80About planning an OpsCenter installation .......................................... 80

    Software components that OpsCenter uses ................................. 81About the OpsCenter licensing model ......................................... 82Symantec NetBackup OpsCenter DVDs ...................................... 86Managed NetBackup master server considerations ....................... 87About designing your OpsCenter Server ..................................... 89Supported upgrade paths in OpsCenter 7.6 ................................. 90About planning an OpsCenter Agent deployment .......................... 90Preparation for installation or upgrade ....................................... 102

    Installing Symantec NetBackup OpsCenter on Windows andUNIX .................................................................................. 109About installing Symantec NetBackup OpsCenter on

    Windows ....................................................................... 110About installing Symantec NetBackup OpsCenter 7.6 on

    UNIX ............................................................................ 116About installing Symantec OpsCenter silently on Windows ............ 120

    About upgrading to OpsCenter 7.6 on Windows and UNIX .................. 137About importing authentication settings during OpsCenter 7.6

    upgrade ........................................................................ 138Upgrading from OpsCenter 7.0.x, 7.1.x, or 7.5 to OpsCenter 7.6

    on Windows ................................................................... 143Upgrading from OpsCenter 7.0.x, 7.1.x, or 7.5.x to OpsCenter 7.6

    on UNIX ........................................................................ 152About OpsCenter 7.6 upgrade failure scenarios ................................ 155About post-installation tasks ......................................................... 158

    Setting up trust between OpsCenter and NBAC-enabledNetBackup or PureDisk .................................................... 158

    Verifying that Symantec NetBackup OpsCenter is runningproperly ........................................................................ 159

    About starting to use OpsCenter .............................................. 159About the start up tasks that OpsCenter performs ........................ 160

    About uninstalling Symantec NetBackup OpsCenter on Windows andUNIX .................................................................................. 160

    8Contents

  • Uninstalling Symantec NetBackup OpsCenter 7.6 onWindows ....................................................................... 161

    Uninstalling Symantec NetBackup OpsCenter 7.6 on UNIX .......... 161About clustering OpsCenter .......................................................... 163

    About a Symantec NetBackup OpsCenter cluster ........................ 163Supported OS and cluster solutions .......................................... 163About running commands on the active node ............................. 164Connecting Symantec Product Authentication Service and

    Symantec Private Branch Exchange ................................... 164Clustering Symantec NetBackup OpsCenter on Windows ............. 167Uninstalling Symantec NetBackup OpsCenter 7.6 from the

    Windows cluster ............................................................. 176Clustering Symantec NetBackup OpsCenter Server on

    Solaris .......................................................................... 177Upgrading from OpsCenter 7.0.x, 7.1.x, or 7.5 cluster to OpsCenter

    7.6 cluster on Solaris ....................................................... 183Uninstalling OpsCenter Server completely from the Solaris

    cluster .......................................................................... 186

    Chapter 3 OpsCenter Getting Started feature ................................ 188About the OpsCenter Getting Started feature .................................... 188OpsCenter user roles .................................................................. 190Learn more about adding NetBackup Master Servers ......................... 192Learn more about OpsCenter Views ............................................... 193Add Users ................................................................................. 193Edit User ................................................................................... 195Reset password ......................................................................... 195Add NetBackup Master Server ...................................................... 196Data Collection Parameters .......................................................... 197Add OpsCenter Agent .................................................................. 199Add OpsCenter Views/Groups ....................................................... 200Configure SMTP Server ............................................................... 200

    Chapter 4 Administering OpsCenter ................................................ 202About OpsCenter services and processes used by OpsCenter ............. 202

    Services used by OpsCenter on Windows .................................. 203OpsCenter server scripts on Windows and UNIX ............................... 205

    Commands to control OpsCenter services and processes ............. 207About dependency of services ................................................. 209About nbproxy processes on NetBackup master servers ............... 209

    About OpsCenter database administration ....................................... 210OpsCenter database commands .............................................. 210

    9Contents

  • Moving the OpsCenter database and database logs to a differenthard disk ....................................................................... 213

    Moving OpsCenter server to a different machine ......................... 218About database troubleshooting .............................................. 219

    About backup and restore of OpsCenter and OpsCenterAnalytics ............................................................................. 219Backing up OpsCenter in case of a disaster ............................... 219Restoring OpsCenter ............................................................. 222

    About communication and firewall considerations .............................. 225Communication ports used by key OpsCenter components ........... 226Ports required to communicate with backup products ................... 228Web browser to OpsCenter Web GUI connection ........................ 229About OpsCenter Web GUI to OpsCenter server software

    communication ............................................................... 230About OpsCenter server to NetBackup master server (NBSL)

    communication ............................................................... 231About SNMP traps ................................................................ 231About OpsCenter Web GUI/OpsCenter server to Sybase database

    communication ............................................................... 231About OpsCenter Web GUI to OpsCenter server email

    communication ............................................................... 231Gathering troubleshooting data with the support script ........................ 232About OpsCenter log files ............................................................. 235

    VxUL log files ....................................................................... 235OpsCenter application log files ................................................ 237About OpsCenter log files on Windows servers ........................... 238About OpsCenter log files on UNIX servers ................................ 241

    Chapter 5 Understanding OpsCenter settings ............................... 243OpsCenter settings ..................................................................... 244Setting user preferences .............................................................. 245

    Settings > User Preferences options ......................................... 246Changing your OpsCenter password ........................................ 249

    About managing licenses ............................................................. 250Settings > Configuration > License options ................................. 251Adding OpsCenter license keys ............................................... 251Viewing OpsCenter license keys .............................................. 251Deleting OpsCenter license keys ............................................. 252

    Configuring the data purge period on the OpsCenter Server ................ 252Settings > Configuration > Data Purge options ............................ 253

    About storing the SMTP Server configurations in OpsCenter 7.6 .......... 255Configuring SMTP server settings for OpsCenter .............................. 256

    10Contents

  • Settings > Configuration > SMTP server options ......................... 256Adding host aliases in OpsCenter .................................................. 257

    Settings > Configuration > Host Alias options ............................. 257Merging objects (hosts) in OpsCenter ............................................. 258

    Settings > Configuration > Object Merger options ........................ 259Modifying tape library information in OpsCenter ................................ 259

    Settings > Configuration > Tape Libary options ........................... 260Copying a user profile in OpsCenter ............................................... 260

    Settings > Configuration > Copy User Profile options ................... 261Setting report export location in OpsCenter ...................................... 262

    Settings > Configuration > Report Export Location options ............ 262About managing Object Types in OpsCenter .................................... 262

    Settings > Configuration > Object Type options ........................... 262Adding object types in OpsCenter ............................................ 263Deleting object types in OpsCenter ........................................... 263Modifying object types in OpsCenter ......................................... 264Adding attributes to object types in OpsCenter ............................ 264Deleting attributes from object types in OpsCenter ....................... 264

    About managing OpsCenter users ................................................. 265About managing user password ............................................... 265About adding AD / LDAP user groups in OpsCenter ..................... 266Settings > Users > Users options ............................................. 267User access rights and UI functions in OpsCenter ....................... 269Viewing OpsCenter user account information ............................. 274Adding new users to OpsCenter .............................................. 275Editing OpsCenter user information .......................................... 276Resetting an OpsCenter user password .................................... 277Resetting password of the OpsCenter Security Admin .................. 278Deleting OpsCenter users ...................................................... 279Viewing OpsCenter user groups .............................................. 280Settings > Users > User Groups options .................................... 280Adding OpsCenter user groups ................................................ 280Editing OpsCenter user groups ................................................ 281Deleting OpsCenter user groups .............................................. 281

    About managing recipients in OpsCenter ......................................... 281Viewing email recipients in OpsCenter ...................................... 282Settings > Recipients > Email options ....................................... 282Viewing SNMP trap recipients in OpsCenter ............................... 283Settings > Recipients > SNMP trap recipient options .................... 283Creating OpsCenter email recipients ......................................... 284Settings > Recipients > Email > Add Email Recipient options ......... 284Creating OpsCenter SNMP trap recipients ................................. 285

    11Contents

  • Settings > Recipients > SNMP > Add SNMP trap recipientoptions ......................................................................... 286

    Modifying OpsCenter Email or SNMP recipient information ............ 287Deleting OpsCenter Email or SNMP trap recipient ....................... 287

    About managing cost analysis and chargeback for OpsCenterAnalytics ............................................................................. 288Setting the default currency for OpsCenter cost reports ................ 288Settings > Chargeback > Currency Settings options ..................... 289Editing the OpsCenter global currency list .................................. 289Settings > Chargeback > Currency Settings > Edit Currency List

    options ......................................................................... 290Settings > Chargeback > Cost Variable options ........................... 290Creating cost variables in OpsCenter ........................................ 292Modifying cost variables in OpsCenter ...................................... 293Deleting cost variables in OpsCenter ........................................ 294Settings > Chargeback > Cost Formulae options ......................... 294Creating cost formulae in OpsCenter ........................................ 294Modifying cost formulae in OpsCenter ...................................... 295Deleting a cost formulae in OpsCenter ...................................... 295Estimating chargeback costs using the OpsCenter Formula

    Modeling Tool ................................................................ 296Settings > Chargeback > Cost Estimation options ........................ 296

    Chapter 6 Understanding data collection ....................................... 298About data collection in OpsCenter ................................................. 298

    About OpsCenter Agents ........................................................ 299About OpsCenter Agent logs ................................................... 299OpsCenter Data Collector types ............................................... 299Backup products supported by Symantec OpsCenter 7.6 .............. 303About end of support for certain products or product versions in

    future OpsCenter releases ................................................ 305About dropping the support for EV, TSM, and EMC in OpsCenter

    7.6 ............................................................................... 306About managing OpsCenter Agents ................................................ 307

    Settings > Configuration > Agent options ................................... 307Viewing OpsCenter Agent status .............................................. 308Configuring an OpsCenter Agent ............................................. 309Settings > Configuration > Agent > Create Agent or Edit Agent

    options ......................................................................... 309Modifying an OpsCenter Agent ................................................ 310Deleting OpsCenter Agents .................................................... 310

    About managing OpsCenter Data Collectors .................................... 310

    12Contents

  • Viewing OpsCenter Data Collector status .................................. 310Configuring an OpsCenter Data Collector .................................. 311Data Collector Wizard settings ................................................. 312Modifying an OpsCenter Data Collector configuration ................... 314Deleting OpsCenter Data Collectors ......................................... 314

    About configuring data collection for NetBackup ................................ 314Settings > Configuration > NetBackup options ............................ 315NetBackup data collection view ............................................... 316How OpsCenter collects data from NetBackup ............................ 317About the Breakup Jobs option ................................................ 319Viewing master server details and data collection status ............... 325Data collection status of a master server ................................... 326NetBackup data types and collection status ................................ 327Master server states in OpsCenter ........................................... 329Adding a master server or appliance in OpsCenter ...................... 330Adding a NetBackup 7.0 or later master server ........................... 331Configuring a master server or appliance master server for server

    access and data collection by OpsCenter ............................ 333Settings > Configuration > NetBackup > Add Master Server

    options ......................................................................... 335Adding a master server or an appliance master server in the

    OpsCenter console ......................................................... 340Editing a master server or an appliance master server in

    OpsCenter .................................................................... 341Deleting a master server or an appliance master server in

    OpsCenter .................................................................... 341Controlling data collection for a master server in OpsCenter .......... 342

    Configuring Backup Exec data collector ........................................... 342Collecting data from PureDisk ....................................................... 344

    Setting up a trust between the PureDisk SPA host and theOpsCenter OpsCenter host ............................................... 345

    Configuring PureDisk data collector .......................................... 346

    Chapter 7 Managing OpsCenter views ............................................ 348About OpsCenter views ............................................................... 348

    Settings > Views options ........................................................ 350OpsCenter view types ............................................................ 351UI access for specific view types .............................................. 352About access rights for a view ................................................ 353About OpsCenter view levels .................................................. 355About nodes and objects ........................................................ 355

    About managing OpsCenter views ................................................. 356

    13Contents

  • Settings > Views > Manage Nodes and Objects options ................ 356Looking at OpsCenter views and their details ............................. 356Creating OpsCenter views ...................................................... 357Modifying OpsCenter views .................................................... 358Deleting OpsCenter views ...................................................... 358Modifying alias view levels in OpsCenter ................................... 359

    About managing nodes and objects in OpsCenter ............................. 360Adding nodes to a view in OpsCenter ............................................. 360Modifying node details in OpsCenter ............................................... 361Deleting nodes in OpsCenter ........................................................ 361Adding objects to a view node in OpsCenter ..................................... 362Deleting objects from a view node in OpsCenter ............................... 362View filters in OpsCenter .............................................................. 363

    Creating a view object filter in OpsCenter .................................. 364Modifying view object filters in OpsCenter .................................. 365Deleting view object filters in OpsCenter .................................... 365

    Chapter 8 Monitoring NetBackup using SymantecOpsCenter ..................................................................... 367

    About the Monitor views ............................................................... 369Controlling the scope of Monitor views ............................................ 369

    About time frame selection ..................................................... 370About monitoring NetBackup using the Overview tab ......................... 371

    Viewing the Job Summary by State ......................................... 372Viewing the Media Summary by Status ..................................... 372About Top 7 Job Error Log Summary ........................................ 373Viewing the Services Summary ............................................... 373Viewing the Master Server Summary ........................................ 374Viewing the Job Summary by Job Status ................................... 375Viewing the Drive Summary by Status ....................................... 376Top 7 Policies by Failed Jobs .................................................. 377Viewing the Alert Summary by Severity ..................................... 377

    About monitoring NetBackup jobs .................................................. 378Monitor > Jobs List View options .............................................. 379About monitoring jobs using the List View .................................. 382Viewing the details for a single NetBackup job ............................ 382Viewing the details for a master server associated with a job ......... 382Viewing policy information for a job ........................................... 383Filtering on NetBackup job type and state .................................. 383Controlling NetBackup jobs ..................................................... 384Reconciling NetBackup jobs ................................................... 385Changing the job priority ........................................................ 385

    14Contents

  • Change Job Priority dialog box options ...................................... 386Exporting NetBackup job logs .................................................. 386About using the Summary View for monitoring jobs ...................... 387Viewing the Job Summary by Job Status ................................... 388Viewing the Job Summary by State .......................................... 389Viewing the Job Summary by Type ........................................... 389About the Group Component Summary table .............................. 390About using the Hierarchical View for monitoring jobs ................... 392Viewing the details for a single NetBackup job ............................ 394Viewing the details for a master server associated with a job ......... 394Viewing policy information for a job ........................................... 395Filtering on NetBackup job state .............................................. 395

    Monitor > Services view ............................................................... 396Filtering on NetBackup service type .......................................... 397Controlling NetBackup services ............................................... 398About monitoring NetBackup policies ........................................ 398Monitor > Policies List View .................................................... 399About using the List View to monitor NetBackup policies ............... 402Filtering on NetBackup policy type ............................................ 402Monitor > Policies page .......................................................... 403Viewing details for a single NetBackup policy ............................. 404Viewing the details for a master server associated with a

    policy ........................................................................... 404Viewing the details for a volume pool associated with a

    policy ........................................................................... 404Activating or deactivating a job policy ........................................ 405Starting a manual backup ....................................................... 405Viewing the history for a single job policy .................................. 406Monitor > Policies Summary View ............................................ 406About Top 5 Policies by Data Backed up .................................... 407About Top 7 Policies by Failed Jobs .......................................... 407About Top 7 Policies by No. of Jobs .......................................... 408About monitoring NetBackup media .......................................... 408Monitor > Media List View options ............................................ 409

    About using the List View to monitor NetBackup media ....................... 411Viewing the details for NetBackup media ......................................... 412Viewing the details for a master server associated with the media ......... 412Filtering on NetBackup media type ................................................. 412Controlling media ........................................................................ 413Monitor > Media Summary View options .......................................... 414Hierarchical View by Volume Pool for monitoring media ...................... 415Viewing the details for volume pool ................................................. 416Viewing the details for media ......................................................... 416

    15Contents

  • Controlling media ........................................................................ 416Hierarchical View by Volume Group for monitoring media .................... 417Viewing the details for a volume group ............................................ 417Viewing the details for media ......................................................... 418Controlling media in OpsCenter ..................................................... 418Monitoring NetBackup devices ...................................................... 419Monitor > Devices > Drives List View options .................................... 419About using the List View for monitoring drives ................................. 421Viewing the details for a single drive ............................................... 422Viewing the details for a master server associated with a drive ............. 422Filtering on NetBackup drive category ............................................. 422Controlling drives ........................................................................ 423Monitor > Devices > Drives Summary View ...................................... 423Viewing the Drive Summary by Status ............................................. 424Monitor > Devices > Disk Pools options ........................................... 425Viewing the details for a single disk pool .......................................... 426About monitoring NetBackup hosts ................................................. 426Monitor > Hosts > Master Servers view ........................................... 427Filtering by NetBackup master server type and status ........................ 428Monitor > Hosts > Media Servers view ............................................ 429Viewing the details of a master server that is associated with a media

    server ................................................................................. 430Monitor > Hosts > Clients view ...................................................... 430Viewing the details for a single master server ................................... 431About monitoring NetBackup alerts ................................................. 431Monitor > Alerts List View ............................................................. 432About using the List View to monitor NetBackup alerts ....................... 433Viewing the details for a single alert ................................................ 433Viewing the details of the alert policy associated with an alert .............. 434Filtering by alert type ................................................................... 434Responding to alerts ................................................................... 435Summary View for monitoring NetBackup alerts ................................ 438Viewing alerts by severity ............................................................. 439Viewing alerts by NetBackup Master Server ..................................... 439About monitoring Audit Trails ........................................................ 440

    Additional information about the Audit Trails report ...................... 440What Audit Trails track ........................................................... 440Audit Trails report ................................................................. 441About OpsCenter features for Audit Trails .................................. 442Creating a custom filter to view audit trail data ............................ 442About managing Audit Trails settings ........................................ 443

    Monitor > Appliance Hardware > Master Server ................................ 443Monitor > Appliance Hardware > Media Server ................................. 446

    16Contents

  • Monitor > Appliance Hardware > NetBackup .................................... 449Monitor > Appliance Hardware > Deduplication ................................. 453Appliance hardware details ........................................................... 456Monitor > Cloud options ............................................................... 457

    Chapter 9 Managing NetBackup using SymantecOpsCenter ..................................................................... 460

    About the Manage views .............................................................. 460Controlling the scope of Manage views ........................................... 461About managing alert policies ........................................................ 462

    About OpsCenter alert policies ................................................ 462Manage > Alert Policies view .................................................. 463Viewing the details for a single alert policy ................................. 464Filtering on type of alert policy ................................................. 464About creating (or changing) an alert policy ................................ 465Managing an alert policy ........................................................ 482Viewing the alerts associated with an alert policy ......................... 483

    About managing NetBackup storage ............................................... 483Manage > Storage > Storage Unit view ..................................... 484Manage > Storage > Storage Unit Group view ............................ 486Manage > Storage > Storage Lifecycle Policy view ...................... 487

    About managing NetBackup devices .............................................. 489Manage > Devices > Drive view ............................................... 489Manage > Devices > Robot view .............................................. 493Manage > Devices > Disk Pool view ......................................... 495Manage > Devices > SAN Client view ....................................... 497Manage > Devices > FT Server view ........................................ 499

    About Operational Restore and Guided Recovery operations ............... 501About Operational Restores from OpsCenter .............................. 501About OpsCenter Guided Recovery .......................................... 533

    About managing NetBackup Hosts ................................................. 543Managing audit trails settings .................................................. 543

    About managing NetBackup Deployment Analysis ............................. 544About the traditional license report ........................................... 544Prerequisites and data collection for a traditional licensing

    report ........................................................................... 546Traditional Licensing page ...................................................... 548Create Traditional Licensing Report Wizard ................................ 548Generating a Traditional Licensing report ................................... 551Traditional Licensing report and log file locations ......................... 552Possible Traditional License report issues .................................. 553Capacity License report ......................................................... 555

    17Contents

  • Data compilation for the Capacity License report ......................... 556Generating a Capacity Licensing report ..................................... 557Possible Capacity License report issues .................................... 559

    Chapter 10 Supporting Replication Director in OpsCenter ........... 561About monitoring Replication Director from OpsCenter ....................... 561About the Open Storage alert condition ........................................... 561How the events are generated ....................................................... 562Adding an alert policy ................................................................. 563About monitoring replication jobs ................................................... 564Disk pool monitoring .................................................................... 565Storage lifecycle policy reporting .................................................... 568Reporting on storage units, storage unit groups, and storage lifecycle

    policies ............................................................................... 568

    Chapter 11 Understanding and configuring OpsCenteralerts .............................................................................. 570

    About using SNMP ...................................................................... 570About SNMP ........................................................................ 571About SNMP versions ............................................................ 571SNMP versions supported in OpsCenter .................................... 572About the Management Information Base (MIB) and OpsCenter

    support ......................................................................... 572SNMP traps ......................................................................... 572Alert descriptions in OpsCenter ............................................... 575Configuring the SNMP trap community name for OpsCenter .......... 587Configuring the SNMP version for sending SNMP traps ................ 588About customizing Alert Manager settings .................................. 589Frequently asked SNMP and OpsCenter questions ...................... 590

    About managing OpsCenter alerts using Microsoft System CenterOperations Manager 2007 ...................................................... 591

    About managing OpsCenter alerts using HP OpenView Network NodeManager 7.50/7.51 on Windows ............................................... 591

    Chapter 12 Reporting in OpsCenter .................................................... 593About OpsCenter reports .............................................................. 593

    OpsCenter reports UI ............................................................ 594Report creation wizards in OpsCenter ....................................... 595Reports > Report Templates ................................................... 595About custom reports in OpsCenter Analytics ............................. 597About custom SQL query in OpsCenter Analytics ........................ 597

    18Contents

  • About supporting OpsCenter custom reports and custom SQLqueries ......................................................................... 598

    Report Templates in OpsCenter ..................................................... 598About report filters in OpsCenter .............................................. 600Creating an OpsCenter report using a Report Template ................ 600Using report formats .............................................................. 601

    About managing reports in OpsCenter ............................................ 602Save report and email report dialog boxes ................................. 602Saving an OpsCenter report .................................................... 604Exporting an OpsCenter report ................................................ 605File formats available in OpsCenter .......................................... 606Emailing a report in OpsCenter ................................................ 608Configuring number of rows in a tabular report for email or

    export ........................................................................... 609Adding email recipients to an OpsCenter report mailing ................ 610Add email recipients dialog box options ..................................... 611

    Creating a custom report in OpsCenter ........................................... 611About Custom Report Wizard parameters .................................. 617

    Creating an OpsCenter report using SQL query ................................ 624About managing My Reports ......................................................... 626

    Creating a report using the My Reports tab ................................ 626Deleting a saved report using the My Reports tab ........................ 626Viewing a saved report using the My Reports tab ........................ 627Editing a saved report using the My Reports tab .......................... 627Exporting a saved report ........................................................ 627Emailing a saved report ......................................................... 628

    About managing My Dashboard ..................................................... 629Reports > My Dashboard options ............................................. 629Adding reports to a dashboard ................................................ 630Modifying a dashboard section ................................................ 630Deleting a dashboard section .................................................. 630Emailing dashboard sections .................................................. 631Refreshing My Dashboard ...................................................... 631

    About managing reports folders in OpsCenter ................................... 631Reports > Manage Folders options ........................................... 631Adding a reports folder in OpsCenter ........................................ 632Editing a reports folder in OpsCenter ........................................ 632Deleting reports folders in OpsCenter ....................................... 632Deleting reports from a folder in OpsCenter ................................ 633

    Using report schedules in OpsCenter .............................................. 633Reports > Schedules options ........................................................ 635About managing report schedules in OpsCenter ................................ 636

    Viewing report schedule details in OpsCenter ............................. 637

    19Contents

  • Report Schedule Wizard ........................................................ 637Creating a report schedule in OpsCenter ................................... 639Editing a report schedule in OpsCenter ..................................... 640Deleting a report schedule in OpsCenter ................................... 640Enabling or disabling a report schedule ..................................... 640

    About managing time schedules in OpsCenter .................................. 641Reports > Schedules > Create or Edit Time Schedule

    options ......................................................................... 641Viewing time schedule details .................................................. 642Creating a time schedule ........................................................ 642Editing a time schedule .......................................................... 642Deleting a time schedule ........................................................ 643

    Chapter 13 Using NetBackup Search ................................................. 644About NetBackup Search ............................................................. 644Search & Hold > New view ........................................................... 645Search & Hold > Saved view ......................................................... 648Search & Hold > Saved > Search Results view for Files & Folder

    Search ............................................................................... 648Search & Hold > Holds view .......................................................... 649Search & Hold > Holds > Hold Details view ...................................... 650Search & Hold > Saved > Search Results view for Image Search ......... 651

    Appendix A Additional information on PureDisk datacollection ....................................................................... 653

    About AT configuration in OpsCenter 7.6 ......................................... 653About Scenario 1: Root brokers on local hosts .................................. 654About Scenario 2: Local root broker for OpsCenter server and remote

    root broker for PureDisk SPA .................................................. 654Setting up a trust between the PureDisk SPA AT host and the

    OpsCenter Server host .......................................................... 655

    Appendix B Attributes of NetBackup data ......................................... 657Backup data attributes ................................................................. 657

    Appendix C Man pages for CLIs ............................................................ 688changeDbPassword .................................................................... 690configurePorts ............................................................................ 692dbbackup .................................................................................. 693dbdefrag ................................................................................... 694

    20Contents

  • nbfindfile ................................................................................... 695opsadmin .................................................................................. 699opsCenterAgentSupport ............................................................... 701opsCenterSupport ...................................................................... 702runstoredquery ........................................................................... 705startagent .................................................................................. 706startdb ...................................................................................... 707startgui ..................................................................................... 708startserver ................................................................................. 709stopagent .................................................................................. 710stopdb ...................................................................................... 711stopgui ..................................................................................... 712stopserver ................................................................................. 713view_exportimport ....................................................................... 714migrateIndexServer ..................................................................... 719

    Appendix D Creating views using CSV, TSV, and XML files ............ 720About using CSV, TSV, and XML files to create views ........................ 721About creating CSV files .............................................................. 721About creating TSV files ............................................................... 724About creating XML files .............................................................. 726XML DTD structure ..................................................................... 727DTD elements ........................................................................... 728DTD element ........................................................... 728DTD and elements ............................................ 728DTD elements ............................................................. 730DTD element ................................................................... 730DTD elements ................................................................. 731DTD elements ........................................................... 731Examples of XML files ................................................................ 732Example 1: Adding an object ......................................................... 732Example 2: Adding a view ............................................................ 733Example 3: Updating an object ...................................................... 734Example 4: Merging objects .......................................................... 735

    Appendix E Error messages in OpsCenter ......................................... 737OpsCenter Error Messages .......................................................... 737

    Symantec NetBackup OpsCenter Glossary ................................................ 755

    Index ................................................................................................................... 757

    21Contents

  • Overview of SymantecNetBackup OpsCenter

    This chapter includes the following topics:

    ■ About Symantec NetBackup OpsCenter

    ■ About what's new in Symantec OpsCenter 7.6

    ■ About OpsCenter components

    ■ About using the OpsCenter console

    ■ About starting the OpsCenter console

    ■ About OpsCenter console components

    ■ Common tasks in OpsCenter

    ■ About using Web browser bookmarks

    ■ About OpsCenter documentation

    About Symantec NetBackup OpsCenterSymantec NetBackup OpsCenter is a Web-based software application that helpsorganizations by providing visibility into their data protection environment. By usingSymantec NetBackup OpsCenter, you can track the effectiveness of backupoperations by generating comprehensive reports.

    OpsCenter is a convergence of NetBackup Operations Manager (NOM) and VeritasBackup Reporter (VBR) and is available in the following two versions:

    1Chapter

  • This OpsCenter version does not require any license.

    Symantec NetBackup OpsCenter provides single deployment configurationand user interface for monitoring, alerting, and reporting functionality.These features were previously available in NOM and VBR.

    SymantecNetBackupOpsCenter

    Symantec NetBackup OpsCenter Analytics is the licensed version ofOpsCenter.

    In addition to the features available in the unlicensed OpsCenter version,Analytics offers report customization, chargeback reporting, support forthird-party data protection products, and also NetBackup Search.

    SymantecNetBackupOpsCenterAnalytics

    Note: OpsCenter 7.6 does not support upgrades from NOM and VBR.

    About Symantec NetBackup OpsCenter functionsThe unlicensed version of OpsCenter is called Symantec NetBackup OpsCenter.

    Symantec NetBackup OpsCenter can perform the following functions:

    ■ Monitor NetBackup and NetBackup 52xx Appliance setups.

    ■ Manage or administer NetBackup and NetBackup 52xx Appliance setups.Note that OpsCenter can only monitor and manage NetBackup or NetBackup52xx Appliance. It cannot monitor or manage other products like SymantecNetBackup PureDisk, Symantec deduplication appliance and so on.

    ■ Generate alerts depending on the conditions that you have defined.

    ■ Create and customize views using OpsCenter View Builder (formerly calledJava View Builder).

    ■ Provide operational reporting on the following Symantec products:

    ■ Symantec NetBackup

    ■ Symantec NetBackup 52xx Appliance

    ■ Symantec NetBackup PureDisk

    ■ Symantec Backup Exec

    About Symantec NetBackup OpsCenter Analytics functionsThe licensed version of OpsCenter is called Symantec NetBackup OpsCenterAnalytics.

    Symantec NetBackup OpsCenter Analytics can perform the following functions:

    23Overview of Symantec NetBackup OpsCenterAbout Symantec NetBackup OpsCenter

  • ■ Monitor NetBackup and NetBackup 52xx Appliance setups.

    ■ Manage or administer NetBackup and NetBackup 52xx Appliance setups.See “ About monitoring and managing NetBackup and NetBackup appliances”on page 25.Note that Symantec NetBackup OpsCenter Analytics can only monitor andmanage NetBackup or NetBackup 52xx Appliance. It cannot monitor or manageother products like Symantec NetBackup PureDisk, Symantec Backup Exec,Symantec Deduplication Appliance and so on.

    ■ Generate alerts depending on the conditions that you have defined.See “About alerting in OpsCenter” on page 25.

    ■ Create and customize views using OpsCenter View Builder.

    ■ Provide operational and business-level reporting on the following Symantec andthird-party products:

    ■ Symantec NetBackup

    ■ Symantec NetBackup 52xx Appliance

    ■ Symantec NetBackup PureDisk

    ■ Symantec Backup Exec

    ■ Provide chargeback, custom, and custom SQL reports

    ■ Perform advanced NetBackup Search and hold operations based on indexingthe file system metadata that is associated with the backup images.See “About NetBackup Search” on page 644.

    Symantec NetBackup OpsCenter Analytics displays customizable, multi-level viewsof backup resources and customizable reports for tracking service usage andexpenditures. It also contains tools for defining cost metrics and chargeback formulasor handling alerts.

    A wide range of audiences can benefit from the reporting capabilities andmanagement capabilities of Symantec NetBackup OpsCenter Analytics. Theaudiences include IT (Information Technology) managers, application owners, ITfinance teams, external compliance auditors, legal teams, line-of-business managers,external customers, IT architects, and capacity planning teams.

    The primary objectives of Symantec NetBackup OpsCenter Analytics are as follows:

    ■ Help organizations assess their compliance with business standards by allowingthem to accomplish the following:

    ■ Help organizations to establish the Service Level Agreements by reportingon them

    ■ Report to legal departments, auditors, IT managers, and administrators

    24Overview of Symantec NetBackup OpsCenterAbout Symantec NetBackup OpsCenter

  • ■ Verify compliance with internal as well as external business-level regulations.

    ■ Identify risks in terms of shortfall of backup resources.

    ■ Assess the recovery of clients and applications.

    ■ Assist organizations in effective business planning by enabling them to do thefollowing:

    ■ Estimate future backup requirements with the help of backup trend analysis.

    ■ Calculate the cost of data protection management and chargeback tocustomers and business units.

    About monitoring and managing NetBackup and NetBackupappliances

    OpsCenter can manage and monitor NetBackup master and media servers, clients,policies, and additionally appliance master and media servers. It can manage upto 100 NetBackup master servers that are distributed across multiple locations. Itdoes not require you to separately log on to each NetBackup master or mediaserver.

    OpsCenter lets you view the operational status and health of your distributed dataprotection environment.

    OpsCenter focuses on how to maintain your backup environment after you completethe NetBackup configuration. You need to use the NetBackup Administration Consoleand command-line interfaces for core NetBackup administrative functions such asconfiguring media, storage units, and policies.

    About alerting in OpsCenterOpsCenter provides a policy-based alert system, which monitors and notifies youbefore serious problems happen to your backup environment. You can usepredefined alert conditions to create alert policies to monitor typical issues orthresholds within NetBackup, NetBackup Appliance or other products. You cansend an email or SNMP notification in response to an actual alert, which letsadministrators focus on other job responsibilities. They no longer need to be loggedon to a terminal to monitor systems continuously.

    See “About managing alert policies” on page 462.

    About reporting in Symantec NetBackup OpsCenter AnalyticsThese topics state the benefits that you can get from the Symantec NetBackupOpsCenter Analytics reports.

    25Overview of Symantec NetBackup OpsCenterAbout Symantec NetBackup OpsCenter

  • See “About OpsCenter reports” on page 593.

    See “About compliance reporting” on page 26.

    See “About business planning” on page 26.

    About compliance reportingOpsCenter Analytics helps organizations evaluate their compliance with internaland external business standards by providing accurate and customizable reports.By using internal compliance reports, you can measure system performance againsta service level agreement (SLA). You can then use the results to optimize dataprotection management. Reports such as history or trend analysis ensure yourcompliance with the SLA. By using these reports, you can track the use of backupresources and identify the risks involved. For example, you can generate a reportthat anticipates a shortfall of resources in the future based on the current backuptrend. This report is then used to determine the time that is required to purchasenew tape drives, master servers, or media servers.

    External compliance reports help you follow the policies that are laid down by variousfederal regulations. Such policies include the Sarbanes-Oxley Act (SOX) and theHealth Insurance Portability and Accountability Act (HIPAA).

    In addition to tracking the backup information, OpsCenter reports ensure recoveryof key information assets. The reports can help you ensure that the data recoverymeets the recovery-time and recovery-point objectives.

    OpsCenter can generate reports that are filtered by views. A view shows a set ofenterprise assets (hosts or file systems) organized in logical groups. For example,you can create views to display assets according to their locations in theorganization, the line of business they represent, or the applications that are installed.OpsCenter can generate reports according to views created. These reports helpyou identify locations or departments containing assets with critical data. Thesereports are then used in resource planning.

    About business planningOpsCenter Analytics is a management tool that helps you optimize your dataprotection environment with effective business planning. It delivers backup servicesto organizations, which include reporting on backup and recovery trends andmanaging datacenters . This product supports a wide range of backup and recoverysolutions including NetBackup and Backup Exec. It seamlessly integrates withSymantec products as well as third-party backup products and provides consistentreporting across them. It can collect data from the following target products:

    ■ Symantec NetBackup

    ■ Symantec NetBackup Appliance

    26Overview of Symantec NetBackup OpsCenterAbout Symantec NetBackup OpsCenter

  • ■ Symantec Backup Exec

    ■ Symantec NetBackup PureDisk

    OpsCenter’s ability to forecast backup resource requirements helps datacenterexecutives to decide whether to maintain the existing resources or add new capacity.The detailed, drill-down OpsCenter reports help you determine the applications,databases, or business departments that are the heaviest consumers of backupresources. For example, in an environment running 20 instances of Oracleapplications, you can generate a report showing resource consumption bydepartment, server, or location. Depending on this information, organizations canprovide appropriate resource planning in advance.

    Symantec NetBackup OpsCenter Analytics offers you a set of chargeback reportsthat detail backup service expenditures. By using these reports, you can track thebackup use and recovery use and the associated cost. By using the chargebackfunction, you can define pricing models for backup service delivery and allocatecosts to customers based on these models. For example, you can create a formulathat determines charges based on kilobytes of backed up data over a period oftime. Using this chargeback data, you can then present itemized invoices to internalcustomers, export chargeback tables to third-party billing systems, or use the datato analyze and justify expenditures.

    About what's new in Symantec OpsCenter 7.6OpsCenter 7.6 offers the following new features.

    Table 1-1 New features in NetBackup 7.6

    DescriptionFeature

    The OpsCenter Getting Started feature guides you through theinitial configuration tasks that you should carry out beforecollecting data from NetBackup Master Servers. This set ofwizards is displayed after the first-time login.

    Using this wizard you can monitor and manage as many masterservers as you want. You can also add OpsCenter views (orgroups), users and configure email settings.

    You can do these configurations using different tabs and screensthat are scattered across the OpsCenter GUI.

    However, with the OpsCenter Getting Started feature, you canconfigure your OpsCenter setup in four guided tasks and startcollecting the backup data.

    See “About the OpsCenter Getting Started feature” on page 188.

    OpsCenter Getting Startedfeature

    27Overview of Symantec NetBackup OpsCenterAbout what's new in Symantec OpsCenter 7.6

  • Table 1-1 New features in NetBackup 7.6 (continued)

    DescriptionFeature

    Starting from OpsCenter 7.6, you can add AD / LDAP domainuser groups in OpsCenter and assign user roles to them. Allusers in the group inherit the same user role and they canaccess OpsCenter using their AD / LDAP credentials. With thisenhancement, you do not need to add and authenticate eachuser of the group in OpsCenter. Any changes to the user grouplike addition or removal of a user is automatically reflected inOpsCenter.

    See “About adding AD / LDAP user groups in OpsCenter”on page 266.

    Integration of externalActive Directory and LDAPgroup support intoOpsCenter's Role-BasedAccess

    OpsCenter 7.6 provides detailed information about theOpsCenter database schema that you may want to know beforerunning any SQL query to generate reports.

    The OpsCenter database schema is available as a .pdf filedirectly within the OpsCenter GUI.

    On the OpsCenter GUI, go to Reports > Report Templates >Create New Report > Run SQL Query. On the SQL Query page,click the following link: Refer to the OpsCenter DatabaseSchema Document

    OpsCenter databaseschema documentation

    OpsCenter 7.6 can centrally monitor the hardware informationof multiple deduplication appliances. With OpsCenter 7.6 youcan monitor a deduplication appliance that is deployed as astandalone Storage Pool Authority (SPA), as a Content Router(CR), or as a PureDisk deduplication option (PDDO) storageserver to a NetBackup domain. You can add a deduplicationappliance master server to OpsCenter 7.6 to monitor it. Youcan also configure hardware alerts for both NetBackup anddeduplication appliances and view deduplication reports usingOpsCenter 7.6.

    For more details, refer to the Symantec NetBackup OpsCenterReporting Guide.

    Enhanced NetBackup anddeduplication applianceawareness

    Starting from OpsCenter 7.6, the user authentication service(Symantec Product Authentication Service or AT) is embeddedwith OpsCenter Server. Each OpsCenter 7.6 setup will have itsown AT configuration, which is called OpsCenter AT.

    See “About OpsCenter AT” on page 33.

    Embedded OpsCenteruser authentication serviceor OpsCenter AT

    28Overview of Symantec NetBackup OpsCenterAbout what's new in Symantec OpsCenter 7.6

  • Table 1-1 New features in NetBackup 7.6 (continued)

    DescriptionFeature

    In OpsCenter 7.6, the database is upgraded during thepre-installation process. In case of upgrade failure, the olderOpsCenter setup is still available for use.

    For more details, refer to the 'About OpsCenter upgrade failurescenarios' section in the Symantec NetBackup OpsCenterAdministrator's Guide.

    Enhancement in theOpsCenter upgradeprocess

    Starting from OpsCenter 7.6, the new OpsCenter users requireto change the password before logging on to the OpsCenterGUI. After a new user enters the default user credentials, theChange Password page is displayed that prompts the user tochange the default password for security purposes.

    However, the users whose accounts existed in the previousOpsCenter version and were upgraded to OpsCenter 7.6 canlogon to OpsCenter 7.6 GUI with their old passwords.

    Note: All new OpsCenter 7.6 users should set their passwordsaccording to the password rules that are provided on theOpsCenter UI.

    See “Changing your OpsCenter password” on page 249.

    Secure OpsCenter login

    Here are a few more important changes in OpsCenter 7.6:

    ■ The OpsCenter 7.6 checks your web browser compatibility and notifies youwhether it is as per the browser recommendations or not. On the Login page,it displays the following message: Browser meets recommended prerequisites

    ■ The SMTP Server configuration settings are now stored in OpsCenter databasein the nm_SmtpSettings table. In earlier OpsCenter version, these settings werestored in the nm.conf fileSee “About storing the SMTP Server configurations in OpsCenter 7.6”on page 255.

    ■ Starting from OpsCenter 7.6, the following products will not be supported:Enterprise Vault, IBM Tivoli Storage Manager, and EMC Networker.See “Aboutdropping the support for EV, TSM, and EMC in OpsCenter 7.6” on page 306.

    ■ In OpsCenter 7.6, the following infrastructure components are upgraded tohigher versions:

    ■ The Apache Tomcat Web Server is upgraded to version 7.0.33. The WebServer is upgraded to address the security vulnerabilities in the earlierversion.

    29Overview of Symantec NetBackup OpsCenterAbout what's new in Symantec OpsCenter 7.6

  • ■ The Java Runtime Environment (JRE) is upgraded to version 1.7.0_25.

    About OpsCenter componentsThis section describes the following OpsCenter components:

    About the OpsCenter ServerThe OpsCenter Server, the core of the architecture, is a Web application thatnormalizes backup data that it collects from various applications. This normalizeddata is used for reporting on backup-related information.

    OpsCenter Server is supported on Windows and UNIX platforms.

    Note: You must install OpsCenter Server, Agent, and View Builder of the sameversions. For example, Server 7.6 is compatible only with Agent 7.6 and ViewBuilder 7.6.

    The OpsCenter Server comprises the following components:

    A Sybase SA (SQL Anywhere) database management system containingdata related to back up service usage and expenditure, cost metrics andchargeback formulas, and alerts.

    See “About the OpsCenter database” on page 32.

    OpsCenter database

    A set of common authentication runtime libraries and processes that enableusers to log on once to access multiple products.

    OpsCenter AT validates identities based on external name spaces. Examplesof name spaces are Active Directory or other LDAP servers, UNIX identitiesbased on password files, NIS/NIS+ repositories, or any identities that canbe authenticated through PAM (Pluggable Authentication Module). It alsoprovides a private user repository for service identities.

    See “About OpsCenter AT” on page 33.

    OpsCenter AT

    A component that provides policy-based alert management, includingnotification, custom actions, and SNMP management capabilities.

    Alert Manager

    A common Web server (that uses Java Server Pages) and a JRE to servethe OpsCenter console.

    Symantec Web Server and JavaRuntime Environment (JRE)

    A common Veritas Licensing Module and API used to add, change, andremove Veritas product license keys.

    Veritas Licensing Manager

    30Overview of Symantec NetBackup OpsCenterAbout OpsCenter components

  • A common component that uses socket passing to reduce the number ofports that are required to be open across a firewall. Symantec Private BranchExchange uses a paradigm similar to the paradigm of a telephoneswitchboard. Calls placed to a switchboard are redirected to a knownextension. In the PBX exchange, client connections that are sent to theexchange’s port are redirected to an extension that is associated with theOpsCenter Server.

    Symantec Private Branch Exchange

    Figure 1-1 shows the architecture of the OpsCenter Server.

    31Overview of Symantec NetBackup OpsCenterAbout OpsCenter components

  • Figure 1-1 OpsCenter Server architecture

    OpsCenter Server

    AlertService

    ReportingService

    View BuilderService

    LicensingService

    SecurityService

    OpsCenter AT

    CORBAService

    Database Access Layer

    OpsCenterDatabase

    (Sybase DBMS)Server Communication Layer

    SymantecBackup Exec

    OpsCenter Agent

    Symantec NetBackup

    View Builder Console OpsCenter Console

    OpsCenter Web Server

    NBSLCommunication

    (CORBA)

    CLI

    SymantecPureDisk

    (WebServices)

    About the OpsCenter databaseOpsCenter uses Sybase SQL Anywhere 12 (Sybase 12) database managementsystem as a repository for the backup data data, such as backup service usageand expenditure reports, cost metrics, chargeback formulae, and alerts.

    32Overview of Symantec NetBackup OpsCenterAbout OpsCenter components

  • OpsCenter uses a Sybase SQL Anywhere 12 (Sybase 12) database installationthat is separate from the NetBackup database.

    Except for a very small number of system settings, all information that is in the Webuser interface is contained in the OpsCenter database, which consists of a singlecross-platform database file.

    The OpsCenter database is completely embedded and requires no additionalinstallation steps. The Sybase database is also self tuning and does not require adatabase administrator to maintain it.

    OpsCenter 7.6 does not support upgrades from NOM and VBR.

    About OpsCenter ATPrior to OpsCenter 7.6, Symantec Product Authentication Service (AT), was ashared component. During OpsCenter installation, AT Root Broker was installedon a default shared location. So that, all other Symantec products on that machinecould use the same AT service for user authentication.

    Starting from OpsCenter 7.6, AT service (that consists of Root Broker andAuthentication Broker) is embedded with the OpsCenter Server software. This ATservice is very specific to OpsCenter and therefore, it is called OpsCenter AT.

    Note: No other Symantec products can use OpsCenter AT for user authentication.

    In a clustered OpsCenter 7.6 setup, each cluster node has an embeded AT binary.All cluster nodes share the same AT configuration and the authentication data existson a shared disk.

    Name of the Symantec OpsCenter Authentication Service opsatd.

    Note: In case of a fresh OpsCenter 7.6 installation, OpsCenter AT is installed alongwith OpsCenter Server installation. If you are upgrading OpsCenter to 7.6 version,you need to consider various scenarios and take appropriate actions. Refer to the'About OpsCenter 7.6 upgrade scenarios' section from the OpsCenter Administrator'sGuide.

    About the OpsCenter AgentThe OpsCenter Agent collects data from various Symantec and third-party backupproducts. These products can reside on the OpsCenter Agent host or on remotehosts. The OpsCenter Agent relies on the Java Runtime Environment (JRE) toperform its functions. The OpsCenter Agent also requires embedded AT (Symantec

    33Overview of Symantec NetBackup OpsCenterAbout OpsCenter components

  • Product Authentication Service) to authenticate itself with the OpsCenter Server.Both JRE and AT libraries are installed automatically with the Agent installation.

    OpsCenter Agent is supported on Windows and Solaris platforms.

    Note: You must install OpsCenter Server, Agent, and View Builder of the sameversions. For example, Server 7.6 is compatible only with Agent 7.6 and ViewBuilder 7.6.

    OpsCenter formats the information collected from the following target products anddisplays it through the OpsCenter console:

    ■ Symantec NetBackup and NetBackup Appliance

    Note: For NetBackup 6.5.x master servers, you need to have OpsCenter Agentonly if you want to collect image, error log, breakup jobs, capacity license, ortraditional license data. For NetBackup 6.0.x master servers, you need to haveOpsCenter Agent only if you want to collect image, error log, capacity, andtraditional license data. For NetBackup 7.0.x master servers, you need to haveOpsCenter Agent only if you want to collect breakup jobs, capacity license, ortraditional license data. For NetBackup 7.1.x, 7.5, 7.6 master servers, you needto have OpsCenter Agent only if you want to collect capacity license or traditionallicense data.

    ■ Symantec Backup Exec (Windows only)

    OpsCenter Server collects NetBackup data using NBSL in the following scenarios:

    ■ If you want to collect tape drive information, media, policy and schedule, job, orskipped file data from a NetBackup master server of any supported version.

    ■ If you want to collect any data type from NetBackup 7.6 master servers (excepttraditional and capacity license data).

    The OpsCenter Agent can reside on the same host as the OpsCenter Server, orcan be installed on a remote host. All OpsCenter data collectors are configured onevery Agent. Configure and run only these data collectors for the target product onwhich you want to monitor or report.

    A number of combinations of OpsCenter Agent and Server installations are possible.For example, you can install an Agent on the OpsCenter Server host and configurethe NetBackup data collector to collect data from a remote NetBackup masterserver. Alternatively, you can install an agent on the NetBackup master server hostand configure the NetBackup data collector to collect data from the local NetBackupmaster server.

    34Overview of Symantec NetBackup OpsCenterAbout OpsCenter components

  • The core of the OpsCenter Agent is a Java virtual machine (JVM) on which you rundifferent data collectors. The OpsCenter Agent communicates with the OpsCenterServer, schedules backup data collection data types, and receives commandsthrough the CORBA API.

    Because the OpsCenter Server relies on Symantec Product Authentication Serviceto authenticate connections between the OpsCenter Agent and OpsCenter Server,the Symantec Product Authentication Service client libraries reside on the Agenthost.

    The OpsCenter Agent consists of the scheduler, CORBA Client/Server, and datacollectors that collect backup data from all available backup applications. TheScheduler and CORBA form the agent core.

    These parts of the agent are described in the following topics:

    See “About the scheduler” on page 35.

    See “About the CORBA Client/Server ” on page 35.

    See “About data collectors” on page 35.

    About the schedulerThe scheduler performs three basic functions for the OpsCenter Agent:

    ■ Checks and queues the data collection schedules of all running data collectors.

    ■ Sends periodic heartbeat messages to the OpsCenter server to ensure thereliability of communications between the Agent and the Server.

    ■ Monitors modifications that are made to the Agent configuration using theOpsCenter console, which are stored on the OpsCenter Server.

    About the CORBA Client/ServerThe OpsCenter Agent implements a CORBA server that listens on a configurableport that allows the OpsCenter console to get the runtime status of the Agent. (Thedefault port is 7806.) When you send a request to get the Agent status through theOpsCenter user interface, the OpsCenter Server sends the request to the CORBAServer to receive the requested information.

    The Agent behaves as a CORBA client when sending data or alerts to the OpsCenterServer.

    About data collectorsThe data collectors convert the data specific to back up products into a format thatcan be used by the OpsCenter Server. Each data collector must conform to an

    35Overview of Symantec NetBackup OpsCenterAbout OpsCenter components

  • interface that defines its interaction with the OpsCenter Agent. The data collectoris implemented in a way that suits the underlying backup product.

    Data collector configurations consist of general parameters, such as logconfigurations and data collection event definitions, which are shared by all datacollectors, and product-specific values.

    You must configure a data collector on the OpsCenter Agent host that collects datafrom a backup product host.

    About Agent configuration and loggingAgent configuration settings are stored in the OpsCenter database. The OpsCenterAgent also caches the latest version of the configuration settings in the agent.conffile. The agent compares the local agent.conf file with the one stored in thedatabase when the agent process is started. If the agent process has alreadystarted, any changes made to the local agent.conf file do not take place until theagent is restarted.

    Note: You should not modify the agent.conf file. You should change the agentconfiguration settings using the OpsCenter Agent configuration user interface.

    Any changes that you make to the Agent configuration settings are reflected afterthe next heartbeat.

    A heartbeat is a request that the OpsCenter Agent sends to the OpsCenter Serverto check for any new changes in the configuration settings. By default, a heartbeatis sent every minute.

    Logging for the agent core and individual data collector is administered in the samefashion but written to different log files.

    About the OpsCenter OpsCenter View BuilderThe OpsCenter View Builder is an application in which an administrator creates,modifies, and manages access to the OpsCenter views that users see in the console.

    The OpsCenter View Builder relies on the AT client libraries which is installedautomatically to communicate properly with the OpsCenter Server. To use theOpsCenter View Builder, you need to provide logon credentials as you do whilelogging onto the OpsCenter console.

    See “Logging on to the Symantec NetBackup OpsCenter console as a default adminuser” on page 51.

    36Overview of Symantec NetBackup OpsCenterAbout OpsCenter components

  • When you run the OpsCenter View Builder .exe file, it is directly connected to theOpsCenter Server. The View Builder fetches the existing object view definitionsfrom the OpsCenter database and displays them in the OpsCenter console. Theactions that you perform using the View Builder console are then stored in theOpsCenter database.

    Note: You must install OpsCenter Server, Agent, and View Builder of the sameversions. For example, Server 7.6 is compatible only with Agent 7.6 and ViewBuilder 7.6.

    About using the OpsCenter consoleThe following sections describe how to access and use OpsCenter. They includehow to log on and log off and how the console works.

    For information on how to understand and use the various OpsCenter views andrelated tasks, see the OpsCenter online Help. Context-sensitive help is availablefor all console views, task dialog boxes, and wizard task screens.

    To access the online Help, use the Help option in most dialog boxes and wizardscreens. You can also use the Help option on the title bar of OpsCenter views.

    The OpsCenter online documentation assumes that the user has a good workingknowledge of NetBackup and its concepts and components.

    Portions of the online Help may refer the user to other NetBackup documentationfor descriptions of NetBackup fields and components.

    The following NetBackup documents are referenced in the OpsCenter online Help:

    ■ NetBackup Administration Console Help

    ■ NetBackup Administrator's Guide for UNIX, Windows, and Linux, Volume I

    ■ NetBackup Troubleshooting Guide for UNIX, Windows, and Linux

    About starting the OpsCenter consoleThe OpsCenter Server is the focal point for centralized management of theNetBackup servers (version 6.5.x and later) in your backup environment.

    When you install Symantec NetBackup OpsCenter, you select the computer thatserves as the OpsCenter server. When you start the OpsCenter console to manageand monitor your NetBackup environment, you open a connection to the OpsCenterWeb interface.

    37Overview of Symantec NetBackup OpsCenterAbout using the OpsCenter console

  • About web browser considerationsConsider the following recommendations and requirements for the web browser tobe able to access the OpsCenter console.

    The following requirements and recommendations should be considered for theweb browser to access OpsCenter console:

    ■ The OpsCenter console uses pop-up menus. If you use pop-up blockers withyour web browser, some of these menus may not display properly. You mustdisable pop-up blocking or add the OpsCenter web address to the list ofacceptable sites in your browser.

    ■ JavaScript should be enabled for all the browsers.

    ■ In case Win2000, WinXP SP3, Win2003, or WinCE clients need to connect tothe OpsCenter server using Internet Explorer version


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