Symantec System Recovery 2013 Admin Guide

SymantecSystemRecovery2013 Management SolutionAdministrator's Guide

Symantec System Recovery 2013 ManagementSolution Administrator's Guide

The software described in this book is furnished under a license agreement and may be usedonly in accordance with the terms of the agreement.

Documentation version: August 2012

Legal NoticeCopyright 2012 Symantec Corporation. All rights reserved.

Symantec, the Symantec Logo, Altiris, Backup Exec, pcAnywhere, and SmartSector aretrademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S.and other countries. Other names may be trademarks of their respective owners.

The product described in this document is distributed under licenses restricting its use,copying, distribution, and decompilation/reverse engineering. No part of this documentmay be reproduced in any form by any means without prior written authorization ofSymantec Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TOBE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTALOR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING,PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINEDIN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer softwareas defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights inCommercial Computer Software or Commercial Computer Software Documentation", asapplicable, and any successor regulations. Any use, modification, reproduction release,performance, display or disclosure of the Licensed Software and Documentation by the U.S.Government shall be solely in accordance with the terms of this Agreement.

Symantec Corporation350 Ellis StreetMountain View, CA 94043

http://www.symantec.com

Technical SupportSymantec Technical Support maintains support centers globally. TechnicalSupports primary role is to respond to specific queries about product featuresand functionality. The Technical Support group also creates content for our onlineKnowledge Base. The Technical Support group works collaboratively with theother functional areas within Symantec to answer your questions in a timelyfashion. For example, the Technical Support group works with Product Engineeringand Symantec Security Response to provide alerting services and virus definitionupdates.

Symantecs maintenance offerings include the following:

A range of support options that give you the flexibility to select the rightamount of service for any size organization

Telephone and Web-based support that provides rapid response andup-to-the-minute information

Upgrade assurance that delivers automatic software upgrade protection

Global support that is available 24 hours a day, 7 days a week

Advanced features, including Account Management Services

For information about Symantecs Maintenance Programs, you can visit our Website at the following URL:

www.symantec.com/techsupp/

Contacting Technical SupportCustomers with a current maintenance agreement may access Technical Supportinformation at the following URL:


Before contacting Technical Support, make sure you have satisfied the systemrequirements that are listed in your product documentation. Also, you should beat the computer on which the problem occurred, in case it is necessary to replicatethe problem.

When you contact Technical Support, please have the following informationavailable:

Product release level

Hardware information

Available memory, disk space, and NIC information

Operating system

Version and patch level

Network topology

Router, gateway, and IP address information

Problem description:

Error messages and log files

Troubleshooting that was performed before contacting Symantec

Recent software configuration changes and network changes

Licensing and registrationIf your Symantec product requires registration or a license key, access our technicalsupport Web page at the following URL:


Customer serviceCustomer service information is available at the following URL:


Customer Service is available to assist with the following types of issues:

Questions regarding product licensing or serialization

Product registration updates, such as address or name changes

General product information (features, language availability, local dealers)

Latest information about product updates and upgrades

Information about upgrade assurance and maintenance contracts

Information about the Symantec Buying Programs

Advice about Symantec's technical support options

Nontechnical presales questions

Issues that are related to CD-ROMs or manuals

Maintenance agreement resourcesIf you want to contact Symantec regarding an existing maintenance agreement,please contact the maintenance agreement administration team for your regionas follows:

[email protected] and Japan

[email protected], Middle-East, and Africa

[email protected] America and Latin America

Additional enterprise servicesSymantec offers a comprehensive set of services that allow you to maximize yourinvestment in Symantec products and to develop your knowledge, expertise, andglobal insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

These solutions provide early warning of cyber attacks, comprehensive threatanalysis, and countermeasures to prevent attacks before they occur.

Symantec Early Warning Solutions

These services remove the burden of managing and monitoring security devicesand events, ensuring rapid response to real threats.

Managed Security Services

Symantec Consulting Services provide on-site technical expertise fromSymantec and its trusted partners. Symantec Consulting Services offer a varietyof prepackaged and customizable options that include assessment, design,implementation, monitoring, and management capabilities. Each is focused onestablishing and maintaining the integrity and availability of your IT resources.

Consulting Services

Educational Services provide a full array of technical training, securityeducation, security certification, and awareness communication programs.

Educational Services

To access more information about Enterprise services, please visit our Web siteat the following URL:

www.symantec.com

Select your country or language from the site index.

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Chapter 1 Introducing Symantec System Recovery 2013Management Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

About Symantec System Recovery 2013 Management Solution .... . . . . . . . . 15What's new in Symantec System Recovery 2013 Management

Solution .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Components of Symantec System Recovery 2013 Management

Solution .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Symantec System Recovery .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

How Symantec System Recovery 2013 Management Solutionworks .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

What you can do with Symantec System Recovery 2013 ManagementSolution .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Best practices for creating recovery points ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Best practices for managing recovery points ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 2 Installing Symantec System Recovery 2013Management Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Before you install .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25About upgrading from Symantec System Recovery 2011 Management

Solution to Symantec System Recovery 2013 ManagementSolution .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Post-upgrade tasks ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

About installing Symantec System Recovery 2013 ManagementSolution .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27System requirements for Symantec System Recovery 2013

Management Solution .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Installing Symantec System Recovery 2013 Management Solution

.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Uninstalling Symantec System Recovery 2013 Management

Solution .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Contents

Chapter 3 Getting started with Symantec System Recovery2013 Management Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

About the Symantec System Recovery 2013 Management SolutionHome page .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Web parts for the Home page .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Starting Symantec System Recovery 2013 ManagementSolution .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Sending Symantec feedback .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38About preparing to manage the backups of client computers ... . . . . . . . . . . . . . 38Discovering client computers on the network .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Installing the Symantec Management Agent on client

computers ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40About installing the Symantec System Recovery Plug-in on client

computers ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Installing the Symantec System Recovery Plug-in on

computers ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Uninstalling the Symantec System Recovery Plug-in on

computers ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44About installing Symantec System Recovery 2013, Symantec System

Recovery 2013 Linux Edition, or LightsOut Restore 2013 on clientcomputers ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Installing Symantec System Recovery 2013 or Symantec System

Recovery 2013 Linux Edition on client computers ... . . . . . . . . . . . . . . . 46Installing Symantec System Recovery 2011 or Backup Exec

System Recovery 2010 on client computers ... . . . . . . . . . . . . . . . . . . . . . . . . 48Uninstalling Symantec System Recovery-related products and

components from client computers ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Configuring and installing LightsOut Restore 2013 on client

computers ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Configuring and installing LightsOut Restore 2011 or 2010 on

client computers ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Uninstalling LightsOut Restore from client computers ... . . . . . . . . . . . . . . . 55

Updating the settings of a package .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Package tab settings ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Programs tab settings ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Package Servers tab settings ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Advanced tab settings ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Uninstalling Symantec System Recovery-related products from theSymantec Management Platform .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

About the recovery point password store ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Adding recovery point passwords to the password store ... . . . . . . . . . . . . . 64

Contents8

Removing all recovery point passwords from the passwordstore ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

About managing recovery point destinations .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Creating default recovery point destinations .... . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Editing network credentials for a recovery point destination

.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Deleting recovery point destinations .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Configuring a Dedicated Offsite Copy task .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70About viewing filters ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Viewing Symantec System Recovery 2013 Management Solutionfilters ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Viewing the filters and policies that are assigned to a clientcomputer ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Adding a filtered results path in the Manage Tasks tab toFavorites ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

About organizational views .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Filtering the list of client computers using organizational

views .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75About managing Symantec System Recovery license policies ... . . . . . . . . . . . . 75

Adding Symantec System Recovery license policies ... . . . . . . . . . . . . . . . . . . . 77Deleting Symantec System Recovery license policies ... . . . . . . . . . . . . . . . . . 78Assigning Symantec System Recovery licenses to client

computers ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Unassigning Symantec System Recovery licenses from client

computers ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Checking the license status of Symantec System Recovery on

client computers ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Chapter 4 Managing backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81About backup policies ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Ways to work with recovery points ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Tips for creating recovery points ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85About backing up dual-boot systems .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Creating a basic backup policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Backup Policy Drives options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Backup Policy Schedule options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Backup Destinations options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95About recovery points stored on a network destination .... . . . . . . . . . . . . . 96About recovery points stored in a local folder on the client

computer ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97About Offsite Copy .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Creating an advanced backup policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

9Contents

Compression options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Advanced recovery point options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Password and data encryption options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107About running command files during a backup .... . . . . . . . . . . . . . . . . . . . . . . 109Command File Settings options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110Deploying the command files package to client computers for

use during a backup .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113Creating an independent backup task .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Backup options for an independent backup task .... . . . . . . . . . . . . . . . . . . . . . 115General tab options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Security tab options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120Command File tab options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122Image File Name tab options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Deploying a backup policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124Deploying an existing backup policy as soon as possible ... . . . . . . . . . . . . . . . . . 125Viewing the status of computers within a backup policy ... . . . . . . . . . . . . . . . . . 126Editing a backup policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127Editing the schedule of a backup policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128Renaming a backup policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128Disabling a backup policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129Disabling a backup schedule ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129Deleting a backup policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130About viewing Symantec System Recovery details for a client

computer ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130Viewing Symantec System Recovery details for a client

computer ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Chapter 5 Managing recovery points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137About deleting recovery points ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Deleting a recovery point set ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138Deleting recovery points within a set ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Chapter 6 Managing the conversion of recovery points tovirtual disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

About converting recovery points to virtual disks ... . . . . . . . . . . . . . . . . . . . . . . . . . . 141Configuring a Convert to Virtual by Computer task .... . . . . . . . . . . . . . . . . . . . . . . . 142

ESX Server Location options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146Conversion options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Configuring a Convert to Virtual by Destination task .... . . . . . . . . . . . . . . . . . . . . 149Configuring a one-time convert to virtual task .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Drives to Include options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155Editing a convert to virtual task .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Contents10

Deleting a convert to virtual task .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Chapter 7 Remote recovery of drives and computers . . . . . . . . . . . . . . . . . . . 159About recovering a drive remotely ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

About using LightsOut Restore to remotely recover clientcomputers ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Configuring a remote Recover Drive task .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163Restore options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Configuring a remote Recover Computer task .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166Configuring a remote Express Recovery task .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Express Recovery Task Settings options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Chapter 8 Local recovery of files, folders, drives, andcomputers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

About recovering lost data locally ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171Recovering files and folders locally by using file and folder

backup data ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172Recovering files and folders locally by using a recovery

point ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174Recovering a computer locally ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176About starting a computer locally by using Symantec Recovery

Disk .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177Starting a computer locally by using Symantec Recovery

Disk .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178Checking a hard disk for errors ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Check hard disk for errors options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180Recovering a computer locally by using Symantec Recovery

Disk .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181Select a Recovery Point to Restore options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182Drives to recover options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

About recovering locally to a computer with different hardware .... . . . . . 188How to use Restore Anyware .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Recovering files and folders locally by using Symantec RecoveryDisk .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189Exploring files and folders locally on a computer by using

Symantec Recovery Disk .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190About using the networking tools in Symantec Recovery Disk .... . . . . . . . . 191

Starting networking services ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191Using the pcAnywhere thin host for a remote recovery .... . . . . . . . . . . . 191Mapping a network drive from within Symantec Recovery

Disk .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194Configuring network connection settings ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

11Contents

Viewing the properties of a recovery point ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196Recovery point properties ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Viewing the properties of a drive within a recovery point ... . . . . . . . . . . . . . . . . 197Drive properties within a recovery point ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

About the Support Utilities on Symantec System Recovery Disk .... . . . . . . 198

Chapter 9 Monitoring computers and processes . . . . . . . . . . . . . . . . . . . . . . . . . . . 199About viewing reports ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Viewing reports ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200Configuring a client option policy for computers ... . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Client configuration policy options .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Appendix A About backing up databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207About backing up VSS-aware databases ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207About backing up non-VSS-aware databases ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Creating the cold, warm, and hot recovery points ... . . . . . . . . . . . . . . . . . . . . 210Backing up Notification Server and the database ... . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Appendix B About Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213About the role of Active Directory .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Appendix C Backing up Microsoft virtual environments . . . . . . . . . . . . . . . . . 215About backing up Microsoft virtual hard disks ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215About backing up and restoring Microsoft Hyper-V virtual

machines ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Appendix D About Symantec System Recovery 2013Management Solution and Windows Server2008 Core . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

About Symantec System Recovery 2013 and Windows Server 2008Core .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Installing Symantec System Recovery 2013 on Windows Server 2008Core using commands .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220Running a full install with GUI support ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220Running a full silent install with logging .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221Running an agent-only silent install with logging .... . . . . . . . . . . . . . . . . . . . 221

Contents12

Appendix E Using a search engine to search recoverypoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

About using a search engine to search recovery points ... . . . . . . . . . . . . . . . . . . . 223Enabling search engine support in recovery points ... . . . . . . . . . . . . . . . . . . 224Enabling search engine support in recovery points ... . . . . . . . . . . . . . . . . . . 225Recovering files by using Google Desktop's Search Desktop

feature ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226Troubleshooting Google Desktop with Symantec System Recovery

2013 Management Solution .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

13Contents

Contents14

Introducing SymantecSystem Recovery 2013Management Solution

This chapter includes the following topics:

About Symantec System Recovery 2013 Management Solution

What's new in Symantec System Recovery 2013 Management Solution

Components of Symantec System Recovery 2013 Management Solution

How Symantec System Recovery 2013 Management Solution works

What you can do with Symantec System Recovery 2013 Management Solution

Best practices for creating recovery points

Best practices for managing recovery points

About Symantec SystemRecovery 2013ManagementSolution

Symantec System Recovery 2013 Management Solution provides enterprise-levelbackup management tasks for server and desktop protection.

You can centrally monitor the recovery point status of Windows and Linux servers,desktops, and laptops across your organization, all from the SymantecManagement Console. From the product's Home page, you can easily view thecomputers that are protected, including backup status. Using the power of

1Chapter

Symantec System Recovery, you can also perform remote system and driverecovery of Windows computers (Linux computers must be recovered locally).

See What's new in Symantec System Recovery 2013 Management Solutionon page 16.

What's new in Symantec System Recovery 2013Management Solution

Symantec System Recovery 2013 Management Solution includes the followingenhancements and new features:

Table 1-1 What's new in Symantec System Recovery 2013 ManagementSolution

DescriptionFeature

Lets you create a backup policy and assign it to theresource targets that have Symantec System RecoveryLinux Edition installed. You can now create backuppolicies to schedule independent recovery points andrecovery point sets of Linux-based computers.

See About backup policies on page 81.

Backup policy support forSymantec System RecoveryLinux Edition

Lets you add a license policy, and then assign it to theresource targets that have unlicensed versions or trialversions of Symantec System Recovery Linux Edition.

See About managing Symantec System Recovery licensepolicies on page 75.

License policy support forSymantec System RecoveryLinux Edition

Components of Symantec System Recovery 2013Management Solution

An installation of Symantec System Recovery 2013 Management Solution consistsof several main components for managing recovery points on client computers.

See How Symantec System Recovery 2013 Management Solution workson page 19.

Introducing Symantec System Recovery 2013 Management SolutionWhat's new in Symantec System Recovery 2013 Management Solution

16

Table 1-2 Components of Symantec System Recovery 2013 ManagementSolution

DescriptionComponent

Lets you remotely run and manage backup policiesand recovery on client computers from a centrallocation.

See About the Symantec System Recovery 2013Management Solution Home page on page 34.

Symantec System Recovery 2013Management Solution

Adds and configures the following items at the timeof installation:

Database configuration files on the SQL databasethat Notification Server uses.

The database stores recovery point history, clientcomputer information, backup history, recoverypoint information, and configuration details.

Symantec System Recovery Plug-in install file.

Symantec System Recovery 2013 ManagementSolution already comes with a software deliverypolicy for Symantec System Recovery 2013 thatyou can deploy to resource targets.

You can also create your own Symantec SystemRecovery Plug-in software delivery policies byediting the packages that are already provided inthe solution. Or, you can create new SymantecSystem Recovery Plug-in packages.

A folder where you can store your own commandfiles that you run before or after data capture, orafter recovery point creation.

Symantec System Recovery 2013Management Solution configurationfile

Installs the Web pages that the solution uses.Symantec System Recovery 2013Management Solution Web pages

17Introducing Symantec System Recovery 2013 Management SolutionComponents of Symantec System Recovery 2013 Management Solution

Table 1-2 Components of Symantec System Recovery 2013 ManagementSolution (continued)

DescriptionComponent

Publishes a variety of event information to SymantecManagement Console (by way of Notification Server),such as the following:

A list of recovery points and their storagelocations.

Backups that are assigned to the computer.

Symantec System Recovery version.

Any configuration changes that are made to thecomputer.

The Symantec System Recovery Plug-in is a necessarycomponent of Symantec System Recovery. It mustbe installed on each computer that has backups youwant to manage.

A computer is considered to be managed by SymantecSystem Recovery 2013 Management Solution whenthe Symantec System Recovery Plug-in is installedon it.

See About installing the Symantec System RecoveryPlug-in on client computers on page 41.

Symantec System Recovery Plug-in

References the Web folder of your solutioninstallation path.

Microsoft IIS virtual directory path

Symantec System RecoverySymantec System Recovery provides advanced backup and recovery forWindows-based and Linux-based client computers. Symantec System Recovery2013 Management Solution comes with a predefined software delivery policy forSymantec System Recovery 2013. You can also create and deploy your softwaredelivery policies for Symantec System Recovery 2013 Linux Edition, SymantecSystem Recovery 2011, or Backup Exec System Recovery 2010.

Note: Symantec System Recovery 2013 Linux Edition is available in English only.

See About installing Symantec System Recovery 2013, Symantec System Recovery2013 Linux Edition, or LightsOut Restore 2013 on client computers on page 45.

Introducing Symantec System Recovery 2013 Management SolutionComponents of Symantec System Recovery 2013 Management Solution

18

To learn more about Symantec System Recovery, see theSymantecSystemRecovery2013 User's Guide. To learn more about Symantec System Recovery 2013 LinuxEdition, see the Symantec System Recovery 2013 User's Guide Linux Edition.

How Symantec System Recovery 2013 ManagementSolution works

In Symantec System Recovery 2013 Management Solution, backup policies aresubmitted through Symantec Management Console and stored in the database.Client computers pull the backup policies down from Notification Server andprocess them. Administrators run Symantec Management Console fromNotification Server, or from a remote system. After policies are created, theSymantec System Recovery 2013 Management Solution components on the serverprocess them. All interaction to the Symantec System Recovery 2013 ManagementSolution system, such as submitting policies and viewing results can be donethrough the console.

Through the console, you can create a one-time backup task, or use the schedulepolicy to create recurring daily backups. You can also delete recovery points, oreven recover a computer.

Through Symantec Management Console functions, client computers are groupedtogether into resource targets to simplify the backup process. On the portal pageof the solution, you can track and troubleshoot all of the computers whose backupsyou manage. You can view the backup status and statistics by computer filterssuch as backup failures, and deleted recovery point task status.

After a backup policy has been processed, the results are stored in the database.

See What you can do with Symantec System Recovery 2013 ManagementSolution on page 19.

What you can do with Symantec System Recovery2013 Management Solution

Symantec System Recovery 2013 Management Solution lets you work from aremote location to back up and recover Windows-based computers. You can alsoback up Linux-based computers and recover them locally on a computer usingSymantec System Recovery Linux Edition. For more information, see theSymantecSystem Recovery 2013 User's Guide Linux Edition.

19Introducing Symantec System Recovery 2013 Management SolutionHow Symantec System Recovery 2013 Management Solution works

Table 1-3 What you candowith Symantec SystemRecovery 2013ManagementSolution

DescriptionTask

Lets you do the following:

Define daily, weekly, monthly, or quarterly backup policies, andassign them to one or more resource targets.

Create full independent recovery points or recovery point sets withincrementals.

Define recovery point destinations on a network share or on a localdrive on the client computer.

See Creating a basic backup policy on page 87.

See Creating an advanced backup policy on page 102.

Define backuppolicies and tasksand recoverypoint storagelocations


Remotely recover a data drive on a managed client computer.

See Configuring a remote Recover Drive task on page 163.

Use LightsOut Restore to recover a system drive on a managed clientcomputer that you can restart.

See Configuring a remote Recover Computer task on page 166.

Remotely recoverone drive,multiple drives,or an entirecomputer(Windows-based)


Deploy a command files package from Notification Server directlyto client computers. The files are run during a particular stage inthe recovery point creation process.

Specify a folder on a network share where managed client computerscan run command files during a particular stage in the recoverypoint creation process.

See About running command files during a backup on page 109.

See Deploying the command files package to client computers for useduring a backup on page 113.

Deploy commandfiles onWindows-basedcomputer


Delete entire recovery point sets.

See Deleting a recovery point set on page 138.

Delete recovery points within a set.

See Deleting recovery points within a set on page 138.

Remotely deleterecovery points

Introducing Symantec System Recovery 2013 Management SolutionWhat you can do with Symantec System Recovery 2013 Management Solution

20

Table 1-3 What you candowith Symantec SystemRecovery 2013ManagementSolution (continued)

DescriptionTask


Troubleshoot and resolve backup policies remotely.

Run various predefined reports on managed computers.

Manage Symantec System Recovery licenses on resource targets.

Monitor the overall status of recovery points for an entire networkof Windows computers.

See About viewing reports on page 199.

See About managing Symantec System Recovery license policieson page 75.

Administerserver, desktop,and laptopcomputers

Best practices for creating recovery pointsThe following table describes the best practices you can take to ensure thesuccessful creation of recovery points.

See Best practices for managing recovery points on page 23.

Table 1-4 Best practices for creating recovery points

DescriptionBest practice

Computers must be turned on and Windows must be running at thetime a backup occurs. If the computer remains off after it is polled sixtimes, the computer is put into a Needs attention state. However, ifSymantec System Recovery (with a user interface) is installed on theclient computer, Symantec System Recovery prompts users to run themissed backup. In the meantime, the backup status of the clientcomputer in Symantec System Recovery 2013 Management Solutionconsole is set at NeedsAttention.

Schedule backupswhen you knowcomputers areturned on

This practice helps speed the creation of recovery points and reducethe amount of information that needs to be restored.

Where possible,separate theoperating systemfrom the businessdata

21Introducing Symantec System Recovery 2013 Management SolutionBest practices for creating recovery points

Table 1-4 Best practices for creating recovery points (continued)


You should store recovery points to a network share or to a hard diskon the client computer other than the primary hard disk C. This practicehelps ensure that you can recover the system in the event that theclient's primary hard disk fails.

Use a networkdestination or asecondary harddisk on the clientcomputer as therecovery pointstorage location

When you back up computers across time zones, the backup runs onthe day and local time where the managed client computer is physicallylocated. For example, suppose a client computer's physical location istwo hours ahead of the Symantec System Recovery 2013 ManagementSolution console time. You create a backup policy to run at 18:00. Whenthe backup policy begins on the client computer it is 18:00. However,the console displays the policy as beginning at 16:00.

Understand howbackups are runon computers indifferent timezones

Define recovery point destinations separate from backups andcomputers. This best practice helps you to see how many computersare backed up to a given location. It can also help you to optimizenetwork load balancing during a backup.

Use definedrecovery pointdestinations

Create backup policies with a schedule to ensure the consistent creationof recovery points.

Create recoverypoints often andregularly

Symantec System Recovery 2013 Management Solution supports savingrecovery points to network locations or to a local hard disk.

You should avoid storing recovery points on the Symantec SystemRecovery 2013 Management Solution computer. As the number or sizeof recovery points grows, you have less disk space available for regularserver use. When you save recovery points to a separate drive, networklocation, you eliminate this problem.

Save recoverypoints to theproper location

Symantec System Recovery requires significant system resources torun a backup. If remote users are at work on their computers when abackup starts, they might notice that the performance of their computerslows down. If a slow down occurs, you can adjust the speed of a backupto improve client computer performance.

See Configuring a client option policy for computers on page 200.

Configure clientoptions tooptimize clientcomputerperformanceduring a backup.

Introducing Symantec System Recovery 2013 Management SolutionBest practices for creating recovery points

22

Best practices for managing recovery pointsThe following table describes the best practices you can take for managing recoverypoints.

See Best practices for creating recovery points on page 21.

Table 1-5 Best practices for managing recovery points


Store recovery points on the network and create CDs, DVDs, or tapesof recovery points for off-site storage in a safe, secure place.

Use Symantec Backup Exec for Windows Servers to back up recoverypoint locations on the network to tape.

Maintain duplicaterecovery points forsafety.

Where possible, document and test your entire recovery process.Restore recovery points and single files on the original managed clientcomputer where the recovery points were created. Such testing canuncover potential hardware or software problems.

Enable the Verify recovery point after creation feature when youcreate a backup policy.

See Creating an advanced backup policy on page 102.

Verify thatrecovery points orrecovery point setsare stable andusable.

Delete incremental recovery points to reduce the number of files youhave to maintain. This strategy also uses hard disk space moreefficiently.

Manage storagespace by deletingold backup data.

Periodically review the portal page and the contents and events inthe Status tab of a selected backup policy. It ensures stability in thecomputer system. You should also review log files periodically.

Reviewinformation on theSymantec SystemRecovery 2013ManagementSolution portalpage.

Ensure that essential data is backed up by periodically reviewing thecontents of recovery point files with Recovery Point Browser inSymantec System Recovery.

Review thecontents ofrecovery points.

23Introducing Symantec System Recovery 2013 Management SolutionBest practices for managing recovery points

Introducing Symantec System Recovery 2013 Management SolutionBest practices for managing recovery points

24

Installing Symantec SystemRecovery 2013Management Solution


Before you install

About upgrading from Symantec System Recovery 2011 Management Solutionto Symantec System Recovery 2013 Management Solution

About installing Symantec System Recovery 2013 Management Solution

Installing Symantec System Recovery 2013 Management Solution

Uninstalling Symantec System Recovery 2013 Management Solution

Before you installSymantec System Recovery 2013 is already included as a software delivery policywith Symantec System Recovery 2013 Management Solution.

See the product documentation for Symantec System Recovery 2013 or SymantecSystem Recovery 2013 Linux Edition for complete system requirements.

You may intend to define your own software delivery policies for Symantec SystemRecovery 2011 or Backup Exec System Recovery 2010. In such cases, the systemrequirements vary depending on the package contents.


2Chapter

Symantec System Recovery 2013 Management Solution supports up to 20,000installations of Symantec System Recovery for each installation of the solutionon a Notification Server. However, network performance varies greatly amongorganizations. The total number of supported installations of Symantec SystemRecovery may be more or less for your network. Network performance should bemonitored to ensure that installations of Symantec System Recovery are notextended beyond the capacity and capability of your network.

About upgrading from Symantec System Recovery2011 Management Solution to Symantec SystemRecovery 2013 Management Solution

When you upgrade, the installation program uninstalls Symantec System Recovery2011 Management Solution. However, all the configurations, policies, tasks, andrecovery points are preserved.

To upgrade Symantec System Recovery 2011 Management Solution to SymantecSystem Recovery 2013 Management Solution, run the Symantec System Recovery2013 Management Solution installation program.

See Installing Symantec System Recovery 2013 Management Solution on page 29.

Post-upgrade tasksAfter you upgrade Symantec System Recovery 2011 Management Solution toSymantec System Recovery 2013 Management Solution, you must perform thefollowing tasks:

Install the Symantec Management Agent on the client computers. You canskip this task if the latest supported version of Symantec Management Agentis already installed on the client computers.See Installing the Symantec Management Agent on client computerson page 40.

Install the Symantec System Recovery Plug-in on the client computers.See About installing the Symantec System Recovery Plug-in on clientcomputers on page 41.

Install Symantec System Recovery 2013 on the client computers. You can skipthis task if you do not want to upgrade the client computers to SymantecSystem Recovery 2013.See Installing Symantec System Recovery 2013 or Symantec System Recovery2013 Linux Edition on client computers on page 46.

Installing Symantec System Recovery 2013 Management SolutionAbout upgrading from Symantec System Recovery 2011 Management Solution to Symantec System Recovery 2013Management Solution

26

About installing Symantec System Recovery 2013Management Solution

You use the Symantec Installation Manager to install Symantec System Recovery2013 Management Solution on the Notification Server computer. The SymantecInstallation Manager checks for the required software and hardware resources,updates registry settings, and then copies the required files to the hard disk.

At a minimum, you must install this product on a computer that runs MicrosoftWindows Server 2003 SP2 or 2008 R2, Enterprise, or Standard Edition.

For detailed installation instructions, please refer to the Symantec ManagementPlatform Installation Guide.

See System requirements for Symantec System Recovery 2013 ManagementSolution on page 27.

See Installing Symantec System Recovery 2013 Management Solution on page 29.

Systemrequirements forSymantecSystemRecovery2013ManagementSolution

The computer on which you install and use Symantec System Recovery 2013Management Solution must meet the following minimum system requirements.

Table 2-1 Minimum system requirements for 32-bit operating systems

RequirementsComponent

Intel Pentium 4 CPU 2.0 GHz or fasterProcessor

2 GB or moreRAM

20 GB or moreAvailable disk space

Enterprise and Standard editions of the following Windowsoperating systems are supported:

Microsoft Windows Server 2003 SP2

Microsoft Windows Server 2003 R2 SP2

Operating system

27Installing Symantec System Recovery 2013 Management SolutionAbout installing Symantec System Recovery 2013 Management Solution

Table 2-1 Minimum system requirements for 32-bit operating systems(continued)


Express, Standard, and Enterprise editions of the following SQLservers are supported:

Microsoft SQL Server 2005


Note: Symantec recommends that you install Microsoft SQL Serverand Symantec System Recovery 2013 Management Solution onseparate computers to avoid computer performance issues.

Database

The following must be installed on the computer on which you wantto install Symantec System Recovery 2013 Management Solution:

Microsoft Silverlight 3.0 or later

Symantec Installation Manager 7.1

Symantec Management Platform 7.0 MR4

Note: Installation of Symantec System Recovery 2013 ManagementSolution is not supported on encrypted file systems.

Software

High speed Internet access is recommended at the computer whereyou install Symantec System Recovery 2013 Management Solution.

Internet access

Table 2-2 Minimum system requirements for 64-bit operating systems


Dual Processor Dual Core with 2.53 GHz or faster

Note: An Intel Itanium 2 processor is required for Windows Server2008 R2 for Itanium-Based Systems.

Processor

4 GB or moreRAM

20 GB or moreAvailable disk space

Microsoft Windows Server 2008 R2, Enterprise Edition, or StandardEdition

Operating system

Installing Symantec System Recovery 2013 Management SolutionAbout installing Symantec System Recovery 2013 Management Solution

28

Table 2-2 Minimum system requirements for 64-bit operating systems(continued)


Express, Standard, and Enterprise editions of the following SQLservers are supported:



Microsoft SQL Server 2008 R2

Note: Symantec recommends that you install Microsoft SQL Serverand Symantec System Recovery 2013 Management Solution onseparate computers to avoid computer performance issues.

Database

The following must be installed on the computer on which you wantto install Symantec System Recovery 2013 Management Solution:

Microsoft Silverlight 3.0 or later

Symantec Installation Manager 7.1

Symantec Management Platform 7.1 SP2

Note: Installation of Symantec System Recovery 2013 ManagementSolution is not supported on encrypted file systems.

Software

High speed Internet access is recommended at the computer whereyou install Symantec System Recovery 2013 Management Solution.

Internet access

Symantec also recommends that you familiarize yourself with the SymantecManagement Platform by reviewing the Symantec Management PlatformInstallation Guide.

Installing Symantec System Recovery 2013Management Solution

The Symantec Management Platform requires a Microsoft SQL Server database.The SQL Server database can be installed on the same computer as the SymantecManagement Platform or on a remote computer. Symantec recommends that youinstall the SQL Server database on a remote computer to avoid computerperformance issues.

See About installing Symantec System Recovery 2013 Management Solutionon page 27.

See About preparing to manage the backups of client computers on page 38.

29Installing Symantec System Recovery 2013 Management SolutionInstalling Symantec System Recovery 2013 Management Solution

To install the Symantec System Recovery 2013 Management Solution

1 Log on to your Notification Server computer by using either the Administratoraccount or an account with administrator privileges.

2 Click Start >All Programs > Symantec > Symantec InstallationManager >Symantec InstallationManager.

3 Click Install newproducts.

4 On the InstallNewProducts panel, in the Filter drop-down list, selectNone.

5 Select the following products:

Symantec System Recovery 2013 Management Solution

Symantec System Recovery 2013 Installer

Symantec System Recovery 2013 Linux Management Solution (onlyrequired if you intend to back up Linux-based computers)

Symantec System Recovery 2013 LightsOut Restore

Symantec Management Platform

Symantec Management Agent for UNIX, Linux, and Mac (only required ifyou intend to back up Linux-based computers)

The Symantec Installation Manager may automatically select additionalsoftware components to complete the installation.

6 Click Review selected products.

7 In the Selected Products and Features panel, review the list of selectedproducts, and then click Next.

8 On the EndUser LicenseAgreement panel, read the End User LicenseAgreement , and then click Iacceptthetermsinthe licenseagreements, andthen click Next.

The Symantec Installation Manager runs an installation readiness check tomake sure that your computer meets all requirements. The results of theinstallation readiness check appear in the Install Readiness Check panel.

Installing Symantec System Recovery 2013 Management SolutionInstalling Symantec System Recovery 2013 Management Solution

30

9 On the Install Readiness Check panel, install any required software beforeyou continue the installation.

Where applicable, a link appears in the Install Readiness Check panel thatlets you install the missing software from within the Symantec InstallationManagerpanel. If a link does not appear, you must exit the installation. Thenyou must install the missing software component, and then start the SymantecSystem Recovery 2013 Management Solution installation again.

The following options appear in the Install Readiness Check panel.

The requirements and the recommendations are met.Check mark

The requirement is met. You can continue with theinstallation. However, there are some recommendations toconsider.

Exclamation point

The requirement is not met. You cannot continue with theinstallation until the requirement is met.

Click the associated link for additional information or toinstall the required product. After you make changes toyour computer, click Check install readiness again torecheck your system.

You may be required to restart your computer after therequired software is installed.

X

When all the requirements are met in the InstallReadinessCheckpanel, youcan continue with the installation.

10 Click Next.

11 On the Notification Server Configuration panel, type the appropriateinformation to complete the panel, and then click Next.

12 On the Contact Information panel, type the appropriate information tocomplete the panel, and then click Next.

13 On theReviewInstallationDetailspanel, review the installation information,and then click Begin install.

14 On the Installation panel, click Finish to launch the Symantec ManagementConsole.

See About the Symantec System Recovery 2013 Management Solution Homepage on page 34.

See About installing the Symantec System Recovery Plug-in on client computerson page 41.

31Installing Symantec System Recovery 2013 Management SolutionInstalling Symantec System Recovery 2013 Management Solution



Uninstalling Symantec System Recovery 2013Management Solution

You can uninstall Symantec System Recovery 2013 Management Solution fromthe computer on which Notification Server is installed. The uninstallation programremoves the files and registry settings that were set up or copied onto thecomputer's hard disk during installation.

When you uninstall the solution, Symantec System Recovery is not uninstalledfrom any managed client computers that you added to the console.

To uninstall Symantec System Recovery 2013 Management Solution

1 Log on to your computer by using either the Administrator account or anaccount with administrator privileges.

2 On the computer where Notification Server is installed, click Start >AllPrograms > Symantec > Symantec InstallationManager > SymantecInstallationManager.

3 Select Symantec SystemRecovery 2013Management Solution in theInstalled products list.

4 Click Uninstall.

5 Click Yes.

Installing Symantec System Recovery 2013 Management SolutionUninstalling Symantec System Recovery 2013 Management Solution

32

Getting started withSymantec SystemRecovery2013ManagementSolution


About the Symantec System Recovery 2013 Management Solution Home page

Starting Symantec System Recovery 2013 Management Solution

Sending Symantec feedback

About preparing to manage the backups of client computers

Discovering client computers on the network

Installing the Symantec Management Agent on client computers

About installing the Symantec System Recovery Plug-in on client computers

About installing Symantec System Recovery 2013, Symantec System Recovery2013 Linux Edition, or LightsOut Restore 2013 on client computers

Updating the settings of a package

Uninstalling Symantec System Recovery-related products from the SymantecManagement Platform

About the recovery point password store

About managing recovery point destinations

Configuring a Dedicated Offsite Copy task

About viewing filters

3Chapter

About organizational views

About managing Symantec System Recovery license policies

About the Symantec System Recovery 2013Management Solution Home page

TheHomepage provides a visual overall status of servers and desktop computers.Those computers may or may not have an installation of Symantec SystemRecovery on them. Actual data regarding computer incidents populates this page.

Note:The computers must have Symantec System Recovery Plug-in and SymantecSystem Recovery installed to show up on the Home page.

You can edit the Home page by adding or deleting Web parts. You can add ordelete Web parts from other solutions or Symantec System Recovery 2013Management Solution. You can also add or delete the Web parts that already comewith the Symantec Management Console.

For information about using Symantec Management Console, click the Help iconin the console.

See Web parts for the Home page on page 34.

See Starting Symantec System Recovery 2013 Management Solution on page 37.

Web parts for the Home pageThe following table describes the product's Web parts you can delete from or addto the Home page.


Table 3-1 Web parts for the Symantec System Recovery 2013 ManagementSolution Home page

DescriptionWeb part

Displays a table of various types of failures and alerts that you canact on or resolve by clicking the associated hyperlink.

Alerts and Failures

Getting started with Symantec System Recovery 2013 Management SolutionAbout the Symantec System Recovery 2013 Management Solution Home page

34

Table 3-1 Web parts for the Symantec System Recovery 2013 ManagementSolution Home page (continued)

DescriptionWeb part

Filters the backup status results by collection.

Client computer status types include the following:

Backed upIndicates the number of managed client computers that havemade a recovery point of all drives in the last 30 days. And, theclient computers have not missed the last scheduled backup.

Note: The drives must be set to report full status.

Client computers are considered "backed up" without havingan assigned backup policy. This status is true as long as one ormore recovery points have been created within the last 30 days.A backed up drive can be fully recovered.

NeedsAttentionIndicates the number of managed client computers that havea backup policy assigned but the policy has not run for a longtime. Or, it has missed the last scheduled backup (meaning thatexisting recovery points are probably old). A client computerdrive that needs attention can be recovered. However, if therecovery points are old, the recovery points may not containthe latest versions of files or folders.

AtRiskIndicates the number of managed client computers that haveno recovery points available for the reported drives.

A client computer that is at risk can be recovered if the volumesare set to back up. For example, suppose you have a C:\, D:\,and E:\ volume on a client computer, but only a backup of C:\exists. While Symantec System Recovery 2013 ManagementSolution shows the client computer at risk, you can still recoverthe C:\ volume.

NotReportingIndicates the number of managed client computers that havenot reported back to the Symantec System Recovery 2013Management Solution server. The computers must report withina set time interval regardless of whether or not any policies areassigned to them. Sometimes this error is caused from networkconnectivity issues. For example, the computer is turned off oris not connected to the network.

Backup Status

35Getting started with Symantec System Recovery 2013 Management SolutionAbout the Symantec System Recovery 2013 Management Solution Home page


DescriptionWeb part

Displays a summary of all of the managed client computers thathave a supported version of Symantec System Recovery installed.Servers and desktops sort this information. You can clickDesktopsor Servers in the legend to open a detailed view of the managedclient computers within that group.

Computer Statistics

Displays a table summary of all defined local and networkdestinations for recovery points. The table displays the destinationtype and path, among other things.

Destination Storage

Displays a line chart that shows the number of managed clientcomputers that have backup failures within one or more collections.

Backup failures can be caused if you run out of hard disk space atthe recovery point storage location. Or, a backup that is unable toconnect to the specified recovery point storage location (usuallya non-local storage location).

Click Details to review a list of client computers with backupfailures.

Failures

Displays the hyperlinked tasks to perform following a newinstallation of Symantec System Recovery 2013 ManagementSolution. It also includes a link to Help that lists the common tasksthat you can perform, such as how to create a backup policy.

Getting Started

Shows the proportions of licenses for managed client computers.You can filter license status results by collection.

License status types include the following:

LicensedIndicates the number of managed client computers that havea current license assigned to them.

Not LicensedIndicates the number of client computers on which an expiredtrial version of Symantec System Recovery is installed or onwhich no license was activated.

Trial LicenseIndicates the number of managed client computers that havea trial version of Symantec System Recovery installed.

You can click a license status in the legend to open a detailed viewof the client computers within that status.

License status

Getting started with Symantec System Recovery 2013 Management SolutionAbout the Symantec System Recovery 2013 Management Solution Home page

36


DescriptionWeb part

Displays a summary of all of the managed client computers thathave a supported version of Symantec System Recovery installed.The information is sorted according to Windows version. You canclick an operating system in the legend to open a detailed view ofthe managed client computers within that group.

Operating systemStatistics

Indicates the current ThreatCon level as identified by Symantec'searly warning security threat system. When Symantec identifiesvarious threats, the ThreatCon team adjusts the threat level. Thisadjustment gives people and systems adequate warning to protectdata and systems against attack.

The following ThreatCon levels may appear:

Level 1No discernable security threats exist.

Level 2Security threats can occur, although no specific threats havebeen known to occur.

Level 3An isolated security threat is in progress.

Level 4Extreme global security threats are in progress.

ThreatCon ResponseLevel

Starting Symantec System Recovery 2013Management Solution

You can start Symantec System Recovery 2013 Management Solution using severaldifferent methods.


To start Symantec System Recovery 2013 Management Solution

1 Do one of the following:

On the computer where Notification Server is installed, on the Windowstaskbar, click Start >All Programs > Symantec > Solutions > SymantecSystemRecovery 2013Management Solution.

37Getting started with Symantec System Recovery 2013 Management SolutionStarting Symantec System Recovery 2013 Management Solution

On the computer where Notification Server is installed, on the Windowstaskbar, clickStart>AllPrograms>Symantec>SymantecManagementConsole.In the Symantec Management Console, on the Home menu, click BackupandRecovery>SymantecSystemRecovery2013ManagementSolution.

On any computer on the network, open a Web browser and enter thefollowing URL:http:///Altiris/Console/In the Symantec Management Console, on the Home menu, click BackupandRecovery>SymantecSystemRecovery2013ManagementSolution.

2 In the right pane of the Home page, click the arrow in the title bar of a Webpart to display or hide the results.

Sending Symantec feedbackPlease take a moment to share your feedback and comments with Symantecregarding Symantec System Recovery 2013 Management Solution.

To send feedback

1 In the Symantec Management Console, on the toolbar, clickSettings>Console>Views.

2 In the left pane, in the Symantec System Recovery 2013 Management Solutiontree, click Tell SymantecWhat You Think.

3 In the right pane, click Send feedback to Symantec, and then follow theon-screen instructions.

4 When you are finished, click OK.


About preparing to manage the backups of clientcomputers

Before you can begin to manage backups of computers on a network or a remotelocation, you must first ensure that the following configurations occur. Certaincomponents must be installed to the resource targets you want.

Getting started with Symantec System Recovery 2013 Management SolutionSending Symantec feedback

38

Table 3-2 Preparing to manage the backups of client computers

DescriptionStep

Discover computers on the network.

See Discovering client computers on the network on page 39.

Step 1

Install the Symantec Management Agent.

See Installing the Symantec Management Agent on clientcomputers on page 40.

Step 2

Install the Symantec System Recovery Plug-in or the SymantecSystem Recovery Linux Edition Plug-in.

See About installing the Symantec System Recovery Plug-in onclient computers on page 41.

Step 3

Install Symantec System Recovery 2013, Symantec System Recovery2013 Linux Edition, or LightsOut Restore 2013.

See About installing Symantec System Recovery 2013, SymantecSystem Recovery 2013 Linux Edition, or LightsOut Restore 2013 onclient computers on page 45.

Step 4

Define and assign backup policies to resource targets.


Step 5

Discovering client computers on the networkBefore you can manage the backups of client computers on the network, you mustfirst discover the client computers. You can discover computers in an ActiveDirectory domain and select specific computers or an entire Active Directorydomain. Or, you can discover computers in a network domain and select specificcomputers or an entire network domain.

After you discover the computers, you can install the Symantec ManagementAgent on them.

The amount of time that is required to discover computers varies depending onthe number of computers that are involved.

See Installing the Symantec Management Agent on client computers on page 40.


To discover client computers on the network

Do one of the following:

39Getting started with Symantec System Recovery 2013 Management SolutionDiscovering client computers on the network

To discover client computers by importingthem from Active Directory

Do the following:

On the Home tab, in the GettingStarted Web part, click ActiveDirectory Import.

On the Microsoft ActiveDirectoryImport page, in the Resource ImportRules table, select the rule to importcomputer resources.

On the Resource Import Rulestoolbar, click the run import rule iconto run the rule.

Do the following:

On the Home tab, in the GettingStarted Web part, click DomainDiscovery.

On the DomainMembership/WINSImport page, select a domain tosearch.

Click DiscoverNow.

To discover client computers in a domain

Installing the SymantecManagement Agent on clientcomputers

After you discover the computers whose backups you want to manage on thenetwork, you must install the Symantec Management Agent on those computers.

The amount of time that is required to install the Symantec Management Agentcan vary. It depends on the number of computers on which you want to installthe agent.



To install the Symantec Management Agent on client computers

1 On theHome tab, in theGettingStartedWeb part, click Install theSymantecManagementAgent.


Getting started with Symantec System Recovery 2013 Management SolutionInstalling the Symantec Management Agent on client computers

40

Do the following:

Select one or more computers.

On theInstallSymantecManagementAgent tab, click InstallationSettings.

In the SymantecManagementAgentInstallationOptions panel, select theoptions you want to apply to the agent.

Click OK. Click Install SymantecManagement

Agent.Review the installation options andmake changes if necessary.

Click Proceedwith Install.

To install the Symantec ManagementAgent on computers where SymantecSystem Recovery for Windows runs

Do the following:

Select one or more computers.

On the InstallSymantecManagementAgent for UNIX, Linux andMac tab,click Installation Settings.

In the Install Settings panel, set theoptions you want to apply to the agentas found in the Connection andAuthentication tab and the AgentSettings tab.

Click OK. Click Install the Symantec

ManagementAgent. Click OK to proceed with the

installation.

To install the Symantec ManagementAgent on computers where SymantecSystem Recovery 2013 Linux Edition runs

About installing the Symantec System RecoveryPlug-in on client computers

Using Symantec Management Platform policies, you can install the SymantecSystem Recovery Plug-in or the Symantec System Recovery Linux Edition Plug-into computers on your network. You can also use policies to upgrade (excludes theSymantec System Recovery Linux Edition) and uninstall the plug-in.

See Installing the Symantec System Recovery Plug-in on computers on page 43.

See Uninstalling the Symantec System Recovery Plug-in on computerson page 44.

41Getting started with Symantec System Recovery 2013 Management SolutionAbout installing the Symantec System Recovery Plug-in on client computers

Note: To use rollout policies, the Symantec Management Agent must be installedon the computers that you want to manage. You should already have a workingknowledge of policies, packages, programs, and resource targets.

The amount of time that is required to install Symantec System Recovery canvary. It depends on the number of computers on which you want to install it.


The following table describes the Symantec System Recovery Plug-in policies thatare included with your installation of Symantec System Recovery 2013Management Solution.

Table 3-3 Predefined Symantec System Recovery Plug-in policies

DescriptionSymantec SystemRecovery Plug-inpolicy

A software delivery policy that is installed on resource targetswith no Symantec System Recovery Plug-in installed. You canalso use the uninstall program with the software delivery policyto uninstall the plug-in.

The Symantec System Recovery Plug-in lets you run tasks fromNotification Server on the client computer. This plug-in policyalso gathers information from the plug-in itself (such as backupdefinitions, changes to back up policies or Independent Backuptasks, and backup status). That information is published back toNotification Server. The Symantec System Recovery Plug-inaccepts and applies backup configuration changes fromNotification Server.

Symantec SystemRecovery Plug-in

Symantec SystemRecovery LinuxEdition Plug-in

A software delivery policy that upgrades the previously installedSymantec System Recovery Plug-in on the resource targets thatrequire an upgrade to the plug-in.

Symantec SystemRecovery Plug-inUpgrade

A software delivery policy that uninstalls the previously installedSymantec System Recovery Plug-in on resource targets with theplug-in.

Symantec SystemRecovery Plug-inUninstall

Symantec SystemRecovery LinuxEdition Plug-inUninstall

Getting started with Symantec System Recovery 2013 Management SolutionAbout installing the Symantec System Recovery Plug-in on client computers

42

Installing the Symantec System Recovery Plug-in on computersUsing Symantec Management Platform policies, you can deploy the SymantecSystem Recovery Plug-in or the Symantec System Recovery Linux Edition Plug-into computers on your network. You can also use policies to upgrade (excludes theSymantec System Recovery Linux Edition) and uninstall the plug-in.

The amount of time that is required to install Symantec System Recovery canvary. It depends on the number of computers on which you want to install it.


See Uninstalling the Symantec System Recovery Plug-in on computerson page 44.

To install the Symantec System Recovery Plug-in on client computers


Do the following:

On the Symantec System Recovery2013 Management Solution PackagesandPolicies tab, in the InstallPolicieslist in the left pane, under AgentPlug-in, click Symantec SystemRecovery.

To install the Symantec System Recoveryfor Windows Plug-in

Do the following:

On the Symantec System Recovery2013 Management Solution PackagesandPolicies tab, in the InstallPolicieslist in the left pane, under AgentPlug-in, click Install Plug-in forSymantec SystemRecovery Linux.

To install the Symantec System RecoveryLinux Edition Plug-in

2 Near the upper-right corner of the right pane, make sureOn is selected fromthe list o enable the software delivery policy.

3 Set the deployment options.

See Deployment options on page 43.

4 Click Save changes.

Deployment optionsYou can set various options during a deployment, upgrade, or uninstall.

43Getting started with Symantec System Recovery 2013 Management SolutionAbout installing the Symantec System Recovery Plug-in on client computers

See Installing the Symantec System Recovery Plug-in on computers on page 43.

Table 3-4 Deployment options

DescriptionOptions

Identifies the name of the program that you want to run.Programname

Sends the plug-in status events to the Notification Server computer.Enable VerboseReportingofStatusEvents

Identifies the resource target to which you want the software taskapplied.

Applied to

Lets you uncheck (default) this option if you want to enable packagemulticast when the Symantec Management Agent's multicast optionis disabled.

Packagemulticast

Runs the software task either at a specific start time, or at specifiedstart, end, and duration times.

You can specify as many schedules as you need. You can also haveany number of schedules active at once.

Schedule

Uninstalling the Symantec System Recovery Plug-in on computersUsing Symantec Management Platform policies, you can upgrade or uninstall theSymantec System Recovery Plug-in on computers on your network. (Excludes theSymantec System Recovery Linux Edition.)


To uninstall the Symantec System Recovery Plug-in from client computers


Do the following:

On the Symantec System Recovery2013 Management Solution PackagesandPolicies tab, in the UninstallPolicies list in the left pane, underAgent Plug-in, click Plug-in forSymantecSystemRecoveryUninstall.

To uninstall the Symantec SystemRecovery for Windows Plug-in

Getting started with Symantec System Recovery 2013 Management SolutionAbout installing the Symantec System Recovery Plug-in on client computers

44

Do the following:

On the Symantec System Recovery2013 Management Solution PackagesandPolicies tab, in the UninstallPolicies list in the left pane, underAgent Plug-in, click Plug-in forSymantecSystemRecoveryforLinuxUninstall.

To uninstall the Symantec SystemRecovery Linux Edition Plug-in

2 Near the upper-right corner of the right pane, make sureOn is selected fromthe list to enable the software delivery policy.

3 Set the deployment options.

See Deployment options on page 43.

4 Click Save changes.

About installing Symantec System Recovery 2013,Symantec System Recovery 2013 Linux Edition, orLightsOut Restore 2013 on client computers

Besides installing the predefined Symantec System Recovery Plug-in on computers,you also need to deploy installation packages of Symantec System Recovery.Optionally, you can also deploy installation packages of LightsOut Restore for theability to recover drives remotely.

For complete system requirements, see theSymantecSystemRecoveryUser'sGuide(includes LightsOut Restore), or the SymantecSystemRecovery2013User'sGuide,Linux Edition.

See theAltiris SoftwareManagementSolutionUser'sGuideand theAltiris SoftwareManagementFrameworkUser'sGuide for more information about software deliveryon the Symantec Management Platform.

Note: Symantec System Recovery 2013 Management Solution does not supportrecovery of Linux-based computers. You must recover Linux-based computers onthe local computer. For more information about using Symantec System RecoveryLinux Edition locally on a computer, see the SymantecSystemRecovery2013User'sGuide Linux Edition.

See Installing Symantec System Recovery 2013 or Symantec System Recovery2013 Linux Edition on client computers on page 46.

45Getting started with Symantec System Recovery 2013 Management SolutionAbout installing Symantec SystemRecovery 2013, Symantec SystemRecovery 2013 Linux Edition, or LightsOut Restore

2013 on client computers

See Installing Symantec System Recovery 2011 or Backup Exec System Recovery2010 on client computers on page 48.

See Configuring and installing LightsOut Restore 2013 on client computerson page 52.

See About managing Symantec System Recovery license policies on page 75.

See Uninstalling Symantec System Recovery-related products and componentsfrom client computers on page 50.

Installing Symantec System Recovery 2013 or Symantec SystemRecovery 2013 Linux Edition on client computers

You can deploy Symantec System Recovery 2013 or Symantec System Recovery2013 Linux Edition software delivery packages to computers. You can also chooseto install Symantec System Recovery with a user interface. The user interface letsusers interact with the software from the desktop of the client computer.

For complete system requirements, see the Symantec SystemRecovery2013User'sGuide (includes LightsOut Restore), or the Symantec SystemRecovery 2013User'sGuide Linux Edition.

Note: Symantec System Recovery 2013 Management Solution does not supportrecovery of Lin

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