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NSN Mobile E-mail service Mail for Exchange Installation guide Latest up to date version can be found here: https://inside.nokiasiemensnetworks.com/global/MyServices/IT/Email_and_SMS/PersonalMailbox/MobileMail/Pages/MobileMail.aspx

16.11.2011 Version: 1.5

Nokia Siemens Networks NSN CDO IT EUS WpS Smart Devices Mobile E-mail service

mobile.mail@nsn.com

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General information • If you would like to start using MfE, your account must be activated for this first. The mobile mail (Mail for

Exchange) for your personal mailbox can be enabled using NSN IT Shop (Workplace IT- > Email-> Mobile Mail->

Enable mobile mail (Mail for Exchange)->ORDER).

• Internet access on mobile device should be configured in advance. If not go back to phone manual and provider information

how to configure Internet access.

• To save company expenses a data rate should be included in your mobile provider plan. Please order an appropriate data

plan before utilizing the service using Voice Service’s tools. Read more from Voice Service’s intra pages.

• Please note that in general data on mobile devices can easily get lost. DO NOT store confidential data (e-mails) on it.

• After the installation of MfE client, security settings for your device will be enforced: phone locks after 60 mins of inactivity

with a lock code of min. 5 characters length. These settings are mandatory and need to be set manually, if enforcement is

not supported on your device.

For error reporting and questions please contact NSN ITService Desk

Initial preparation

If you face any problems during installation process, it is

recommended to reset your mobile device to factory settings. Please

enter code *#7370# on your mobile.

After device has restarted, configure again Internet access and other

general options.

Attention. This action will erase all data on your mobile. Backup

your personal data before (e.g photos, personal contacts,

documents).

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Getting started with Mail for Exchange

There are 2 stages for setting up Mail for Exchange for your first use: 1. Install and start Mail for Exchange on your mobile device.(Newer devices comes with a preinstalled

email client so no need to install).

2. Create and configure a synchronization profile that controls what and when you synchronize

Synchronization updates information on your mobile device, such as e-mail messages, contacts and calendar items, with information on your Mail for Exchange account.

An application called Company Directory is also available when you install Mail for Exchange that allows you to search your company’s Microsoft Exchange server for contact information (phone numbers, e-mail addresses, etc).

Complete list of Mail for Exchange enabled devices:

http://europe.nokia.com/find-products/nokia-for-business/email-and-messaging#fragmentMfECompatibility(Select Compatibility tab)

To check which Symbian platform exists on the device

http://www.forum.nokia.com/Devices/Device_specifications/?filter=all

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MfE client installation guide When using newer Nokia models the e-mail client is preinstalled on the device(eg. E72,E75,etc). For these

devices you do not need to download and install MfE. You may continue directly with configuration of MfE. For

the other devices which needs MfE application to be installed, simply follow the below steps to obtain the

application;

Using Ovi Store application: •Look for the Ovi Store application on your device. It may be pre-installed under Menu or Menu > Application

•If not, please go to Menu > Download! on your device

•Select and install the Ovi Store application by following the instructions provided.

•Once installed, sign in with your account. If you do not already have an Ovi account you can sign up as a new user.

•Go to the Search function and enter ‘Mail for Exchange’

•You will be led directly to the location of the application

•Click to download and install accordingly.

As an alternative, you may also install using web browser on your mobile device;

• open web browser on mobile device and go to http://store.ovi.com/content/5919?clickSource=search

• login with your OVI account (please register if you do not have OVI account)

• choose your device model with Nokia Device Selector

• approve software download with "OK" and follow instructions to install MfE software.

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MfE client configuration guides In order to configure your mobile device to use MfE service, you need to create an MfE profile. Although the interfaces and steps may vary for different types of Nokia models, the following information should be entered to enable NSN MfE service to synchronize your data with NSN Exchange server.

• Email address: (your NSN email address)

• Domain: nsn-intra

• User name: (your NSN network account in NSN-INTRA domain)

• Password: (your password to NSN network account)

• Access point: (preferred access point on your mobile to access Internet)

• Exchange server: sync.nokiasiemensnetworks.com

• Other settings leave default

Detailed configuration guides for different types of Nokia devices can be found in the following links. For each type , a sample Nokia model’s instructions is provided. The screens and the order of the steps may vary, but instructions will be similiar within the same group of devices below.

Type 1(Symbian S60 3rd Edition, Feature Pack 0,1,2 with installed MfE client)

(Nokia E90, Nokia E71, Nokia E70,Nokia E66,Nokia E65,Nokia E63,Nokia E62,Nokia E61i,Nokia E61, Nokia E60, Nokia E51, Nokia E50, Nokia N96, Nokia N95, Nokia N93i, Nokia N85, Nokia N82, Nokia N81, Nokia N80, Nokia N79, Nokia N78, Nokia N77, Nokia N76, Nokia N73, Nokia X5, Nokia 5320, Nokia5730, Nokia6110, Nokia6120c, Nokia6210, Nokia6220c1, Nokia6760 Slide)

Type 2(Symbian S60 3rd Edition, Feature Pack 2 with integrated MfE client)

(Nokia E75, Nokia E72, Nokia E55, Nokia E52, Nokia E5-00, Nokia N86, Nokia C5-00, Nokia6710 Navi, Nokia6730 Classic)

Type 3(Symbian S60 5th Edition)

(Nokia N97 mini, Nokia N97, Nokia X6, Nokia 5800, Nokia5230, Nokia5233, Nokia5235, Nokia5530)

Type 4(Symbian^3, Symbian Anna, Symbian Belle)

(Nokia C7-00, Nokia C6-01, Nokia N8-00, Nokia E7, Nokia E6, and newer Symbian Belle devices)

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Configuration guide(Type 1)

Highlight and select “Set up

e-mail” on your home

screen using the NaviKey

Select “Start e-mail setup”

from the menu that appears

Select “Start” to begin

entering the information for

your email account

The setup wizard will need to access the network

in order to complete your configuration. Select

“Yes” to allow the wizard to access the network.

The wizard will take a

moment to establish a

network connection

Select “E-mail”. This screen

will vary depending on what

services are available in your

country. The screen does not

appear in every case.

Enter your email address

and select “OK”.(your NSN

email address like

a.b@nsn.com)

Enter your email password

and select “OK”. (your

password to NSN

network account)

Your Nokia device comes with support for the Microsoft Exchange email server. If you have already

enabled MfE service for your NSN email account(via IT Shop), follow these steps to configure Mail

for Exchange

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Configuration guide(Type 1)

The setup wizard will take

a moment to define your

email settings

Enter the user name that you

normally use when

accessing your Exchange

email. (your NSN network

account in NSN-INTRA

domain)

The setup wizard will

notify you that this

account requires

additional setup. This is

normal when using Mail

for Exchange.

Select “Mail for Exch.”.

Select “OK” Enter the domain that you

normally use when

accessing your Exchange

email.(nsn-intra)

Enter the full name of your

Exchange server.

(sync.nokiasiemensnet

works.com)

Select “Yes” to install the

Mail for Exchange

software

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Configuration guide(Type 1)

Select “Continue”. It will take a moment for

the application to install Wait for installation to

complete

Select “Continue” after

reading the notice.

You can use the Mail for

Exchange settings screen

to change when your

email is synchronized.

Now you can access your

NSN inbox from your

Nokia device. You can

access the Mail for

Exchange settings and

company contact search

through the Mail for

Exchange folder

During first synchronisation NSN security

settings will be pushed to your device, see

the instructions on the slide 16.

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Select MfE folder Select Mail for Exchange On Initial sync, delete

items on phone (this will

erase phone content and

sync calendar, email,

contacs and tasks from

Exchange server) If your

contacts are not

previously synchonized

with Outlook, you

should select Keep

items on phone for

contacts. Server wins should

always be the default

setting

Select content to sync

In case of conflict. Specify whether the entries on your mobile device or the entries on the

server prevail if a conflict occurs during synchronization. This may occur when an item has

been changed on both mobile device and Exchange server since the last synchronization.

Note: If an entry is deleted on one side (server or the mobile device) and modified on the

other , the entry is deleted regardless of this setting.

Further configuration settings after the install.

Configuration guide(Type 1)

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Configuration guide(Type 2)

Select the option Setup E-

Mail

Select the option to add a

Mail for Exchange

account:

The Email setup wizard

will launch,Select the

option to Start:

Enter your email address(NSN email

address), username(NSN network

account in NSN-INTRA domain),

password(password to NSN network

account) and domain(nsn-intra).

Click Next.

Enter in the name of the Exchange

server

(sync.nokiasiemensnetworks.com)

Click Next:

You will be prompted to avoid syncing

mailbox data locally with your PC

once you have configured wireless

synchronization. Click OK to

acknowledge the message

The Mail for Exchange client on these Nokia devices is preinstalled on the device, there is no need to install any

additional software. However you've to launch the E-Mail setup wizard to create a Mail for Exchange Profile.

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Configuration guide(Type 2)

Select which mailbox data

you wish to synchronize

(email will be

synchronized

automatically). Click Next

To edit the settings for the

email account, select the

Settings menu:

The setup is now

complete, your email

will be synchronized

automatically.

After selecting one of the options , you

will be able to change the settings

During first synchronisation NSN security

settings will be pushed to your device, see

the instructions on the slide 16.

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Configuration guide(Type 3)

Launch the Messaging application from the

main menu:

Open the Settings menu and select Email

Settings:

If no mailbox is defined, you will be prompted to

create one automatically, Select Yes. The Email

Wizard will launch automatically

Start. You will be prompted to sign up for a

Nokia OVI email account:

Select the option to use your own email

address and click OK

Enter your email address(NSN email address)

and click OK

This type of device has the Nokia Mail For Exchange client built in, so

there is no need to download it

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Configuration guide(Type 3)

Enter your password (password to NSN

network account) and click OK. Select Mail For Exchange and click Select:

Start. You will be prompted to sign up for a

Nokia OVI email account:

Enter your email address(NSN email address)

and click OK

You will then be prompted to confirm the installation of the Mail For Exchange software. Select OK

Select the option to use your own email

address and click OK

The application will now be installed. Once complete, the client will automatically connect to the Exchange server and download your email messages:

By default, only email is synchronized. You can now edit the MfE profile and optionally select Contacts, Calendar and Tasks folders.

During first synchronisation NSN security

settings will be pushed to your device, see

the instructions on the slide 16.

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Configuration guide(Type 4)

This type of device comes with Nokia's Mail for Exchange software built in,

providing push-based bi-directional synchronisation of mail, contacts, calendar and

notes information with NSN Exchange Server

Select Applications

and then Mail

Prompted to create a

new mailbox, select Yes Select Start Enter your NSN email

address & password to

NSN network account)

Select Mail for Exchange as

the type of email account and

then Next

Add your username

(NSN network

account ), and

domain (nsn-intra),

select next

After trying to connect,

will be prompted to enter

in the name of the mail

server

Enter in the name

of the Exchange server

(sync.nokiasiemensnetworks.com)

Select the option to

Accept

Permanently

Select Options

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Configuration guide(Type 4)

Select Yes, then enter

the name of the

Exchange server

Select OK Select the appropriate

folders and select

Next. Your mail and

selected folders will

now be synced with

your device

To edit further settings,

select Options and then

Settings and then Mail

for Exchange

Account information can be

edited, as well as signature

and Out of Office status

information

Under the Advanced

Settings, SSL and

access point

information can be

specified

Under the What to sync

menu, you can specify

how far back into the

past you wish to

synchronise

Under the When you

sync menu, you can

specify

synchronisation

schedule information

Under the

Applications menu

you can edit which

mailbox folders are

synchronised:

During first

synchronisation NSN

security settings will

be pushed to your

device, see the

instructions on the

slide 16.

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NSN Security Settings During first synchronisation NSN security settings will be pushed to your device

You are required to change lock code. select Yes

Default lock code is “12345“, if you never changed it select Yes

select Unlock Type in current lock code, not PIN code (default 12345), device answers - lock code expired

Type in new lock code: 5 characters (numbers and letters allowed)

Type in new lock again to verify

Lock code applied

If these security settings are not pushed to your phone (some unsupported Nokia N-Series devices), it is mandatory to

set the phone lock code manually (please refer to the phones manual):

oPhone lock period: 60 minutes

oMinimum password length: 5 characters (numbers and letters allowed)

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Guides & Useful Links

• NSN Mobile E-mail service

• Mobile Devices and Applications Support

• Mobile Devices Documents and Guides

• NSN Messaging Service

• Limited supported Smart phones(BYOD-Bring Your Own Device)

• Mobile Device Security & Recommendations

• MfE Quick Setup Guide for Nokia Symbian^3 devices(N8, C7, etc.)

• MfE Quick Setup Guide for Nokia S60 3.2.3 devices

• Mobile Mail Quick Guide for Android

• Mobile Mail Quick Guide for Apple iOS

• Mobile Mail Quick Guide for Windows Mobile

• Updating Nokia phone’s firmware