US 20120063574A1 (12) Patent Application Publication (10) Pub. No.: US 2012/0063574 A1 (19) United States Or-Bach et al. (43) Pub. Date: Mar. 15, 2012 (54) SYSTEMS AND METHODS FOR VISUAL PRESENTATION AND SELECTION OF IVR MENU (76) Zvi Or-Bach, San Jose, CA (US); Tal Lavian, Sunnyvale, CA (U S) Inventors: 13/236,928 (21) Appl. No.: (22) Filed: Sep. 20, 2011 Related US. Application Data (63) Continuation of application No. 13/ 159,093, ?led on Jun. 13, 2011, noW Pat. No. 8,054,952, Which is a continuation of application No. 12/879,318, ?led on Sep. 10, 2010, noW Pat. No. 8,000,454. Devioe (Telephone) Caner Visuphone 104/ 106/ 102a] Publication Classi?cation (51) Int. Cl. H04M 1/64 (2006.01) (52) US. Cl. ................................................... .. 379/8823 (57) ABSTRACT Embodiments of the invention provide a system for enhanc ing user interaction With Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated With one or more destinations implementing an IVR; instructions executable by the proces sor for automatically communicating With at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, Wherein the menu is associated With a tele phone number dialed by the at least one user, and Wherein the menu comprises at least one icon. 108a Destination 108b Destination 108C Destination 0 110 Q 0 108n Destination f
Transcript
US 20120063574A1
(12) Patent Application Publication (10) Pub. No.: US 2012/0063574 A1 (19) United States
Or-Bach et al. (43) Pub. Date: Mar. 15, 2012
(54) SYSTEMS AND METHODS FOR VISUAL PRESENTATION AND SELECTION OF IVR MENU
(76) Zvi Or-Bach, San Jose, CA (US); Tal Lavian, Sunnyvale, CA (U S)
Inventors:
13/236,928 (21) Appl. No.:
(22) Filed: Sep. 20, 2011
Related US. Application Data
(63) Continuation of application No. 13/ 159,093, ?led on Jun. 13, 2011, noW Pat. No. 8,054,952, Which is a continuation of application No. 12/879,318, ?led on Sep. 10, 2010, noW Pat. No. 8,000,454.
Embodiments of the invention provide a system for enhanc ing user interaction With Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated With one or more destinations implementing an IVR; instructions executable by the proces sor for automatically communicating With at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, Wherein the menu is associated With a tele phone number dialed by the at least one user, and Wherein the menu comprises at least one icon.
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