www.leedesmond.com

Automate provisioning,

resource allocation and

retirement

Extend virtual machine

management to the cloud

Virtual Machine Life-

Cycle Management

Orchestrate incident

management and resolution

Integrate across monitoring

tools, service desks, and

configuration management

databases (CMDBs)

Incident Management

Automate CI updates in the

CMDB

Create new objects and

relationships between

objects

Service Manager :

CMDB Automation

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11

Runbook Servers Data Store

(Run processes)

GUI

(Store process logic) (Design, manage, report)

Databus

Full line as a string Full line as a string

Category

(http://support.microsoft.com/kb/250367)

(http://technet.microsoft.com/en-us/library/hh295851.aspx)

http://technet.microsoft.com/en-us/library/jj614522.aspx