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Systematic Approach to Managing Organisational Risks Ir. Alfred W.H. SIT JP Ag. Director of Electrical and Mechanical Services 30 November 2012
Systematic Approach to
Managing Organisational
Risks
Ir. Alfred W.H. SIT JP
Ag. Director of Electrical and Mechanical Services
30 November 2012
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Fortune 500 Told Us
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http://money.cnn.com/2010/10/20/news/companies/Fortune_500_fallen_angels.fortune/index.htm
62
1952
0
500
1000
1500
2000
2500
Stay on list Come and gone
No. of companies staying on Fotune 500, since 1955
Two Simple Reasons To Fail
Products / services no longer needed
Products / services not competitive
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Examples
The Story of Eastman Kodak
No More Walkman…
Smartphone vs Mobile Phone
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Government Incinerators
Kwai Chung
Incinerator
Lai Chi Kwok
Incinerator
Kennedy Town
Incinerator
Mui Wo Incinerator
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Sheung Shui Slaughterhouse
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Government Typing Pool
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Brief Background of EMSD
Established since 1948
Government internal
service provider for all
government E&M
services
Over 5,000 employees
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Good Old Days - Monopoly
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paid
provided services
Government facilities
From Monopoly (1996) to Open
Competition (1999)
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paid Government departments
employed
EMSTF
or
400 others
provided services
Government facilities
Central government decided to set
up an Electrical & Mechanical
Trading Fund (EMSTF) in EMSD in
1996…
The Immediate Threat
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EMSD was not allowed to enter into the
private market
potential competitors from some 400 private
companies
Downsize by over 99% ?
Staff cut from 5000 to 12.5 ?
The Journey to Survival
Top end of the market, value-for-money
Enhance productivity
Quality brand building
Customer-focused
From functional to customer focused
organization
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The Journey Continues…
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SWOT Analysis
PEST Analysis
Regionalization and Reorganization
Quality Management System (ISO 9001)
Environmental Management System (ISO 14001)
Occupational Health and Safety
Management System (OHSAS 18001)
Integrated Management System (IMS)
TQM
Information Security
Management System
(ISO 27001)
1996 1999 2000 2001 2003 2006 2008 2002
Our Quality Journey
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Explore New ICT Business
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Above: ISO27001
Below: Network Operation
Centre in our Data centre
Beijing Olympics and
Paralympics -
Equestrian Event in
HK, 2008
WTO MC6, 2005
EMSTF Performance
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-
1,000
2,000
3,000
4,000
5,000
6,000
7,000
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
2,000
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
HK GDP ($ billion)
EMSTF Turnover ($ million)
Overall Customer Satisfaction Index
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The overall CSI has been following an upward trend when
compared to the previous years.
What Keeps EMSTF going?
To improve quality of life of our community through
continuous enhancement of our E&M engineering
services
Review business portfolio and market landscape
Enhance competitive strength
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For Sharing…
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An Chinese saying: “There is
nothing new under the sun” (太陽底下無新事)
Book of Rites ( 禮記) says “we must
reflect and renew our learning every
day” (苟日新, 日日新, 又日新)
THANK YOU !
www.emsd.gov.hk
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