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SYSTEMS gloCOM 3 gloCOM Free, Business & Operator · SugarCRM. Features • SugarCRM integration...

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gloCOM is a desktop and mobile applicaon designed to enhance your communicang capabilies. gloCOM allows you to: • Phone • Video call • Instant message • Conference • Group chat collegues • Fax any document from any applicaon • Manage incoming customer calls and much more... gloCOM gloCOM Free, Business & Operator Edions ... Advanced Simplicity www.bicomsystems.com gloCOM 3 Bicom SYSTEMS
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Page 1: SYSTEMS gloCOM 3 gloCOM Free, Business & Operator · SugarCRM. Features • SugarCRM integration • Sales Force integration ... User Benefits gloCOM 3 Bicom SYSTEMS Simplicity of

gloCOM is a desktop and mobile application designed to enhance your communicating capabilities. gloCOM allows you to:• Phone• Video call• Instant message• Conference• Group chat collegues• Fax any document from any application• Manage incoming customer calls and much more...

gloCOM

gloC

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Free

, Bus

ines

s &

Ope

rato

r

Editi

ons

... Advanced Simplicity

www.bicomsystems.com

gloC

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3Bicom

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BicomgloCOMIt’s all about Contacts

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gloCOM presents a simple and efficient business solution, rather than feature packed consumer application. gloCOM desktop and mobile application works on:• MS Windows• Apple Mac OS X• Linux Ubuntu• Apple iOS• Google Android gloCOM integrates with your contacts:• Apple Address Book• MS Outlook• MS Exchange• Linux Address• Google Contacts• iPhone Contacts• Android Contacts gloCOM save your time and boosts productivity thanks to:• Drag or Dial to phone or video call• Drag or Dial for an instant conference• Drag or Dial any number into a current call• Click, Drag or Dial to listen to a call• Click to dial

Page 3: SYSTEMS gloCOM 3 gloCOM Free, Business & Operator · SugarCRM. Features • SugarCRM integration • Sales Force integration ... User Benefits gloCOM 3 Bicom SYSTEMS Simplicity of

gloCOMVoice & Video Calling

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Voice & Video CallinggloCOM enables users to estabilish both Audio and Video Calls to VOIP or legacy PSTN contacts.

gloCOM has integrated SoftPhone module with lot of handy features. SoftPhone is a virtual phone that is much more functional than any desk phone. It may be used as a suitable replacement or as a powerfull addon to your desk phone. Features• Unlimited phone accounts support• Blind and attended call transfers• Unlimited phone lines• Auto answer function• Listen to Voicemail button• Custom ring tone• On hold/resume button• Redial button• Speed dial• Drag & Drop dial• In-text number dial• Voice codecs: ulaw, alaw, gsm, speex, ilbc• Echo cancellation• Adaptive jitter buffer• Mute button• Display shows caller id and extension name• Automatic provisioning support

gloCOMIt’s all about Contacts

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gloCOMInstant Messaging

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Instant Messaging gloCOM provides the Instant Messaging client that enables users to chat/group chat, send files, share desktops, display personal status messages, and much more. gloCOM IM client enables estabilishing Company Private Online Chat, as well as conecting to a Public Online Chat (e.g. MSN or Google Talk). Also, users may estabilish a LIVE Customer Support chat on gloCOM.

Features• Private Online Chat (Intern Company Chat)• Public Online Chat (MSN, Yahoo, AIM, gTalk, etc.)• Customer Online Chat (LIVE support)• Group Announce Message• Instant messaging• Instant messaging group chat• Client info• Chat history• Personal Message• File transfer• Desktop sharing• Drag & Drop Actions• Fonts customization• Call from chat• Invite to conference • SSL encryption

Bicom

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gloCOMInstant Messaging

gloCOM Conferencing

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Audio & Video Conferencing gloCOM provides Video Call and Video Conferencing features that open yet another communicating dimension.

Features• Unlimited Conferencing• Voice Conference• Video Conference• Conference monitoring and barging• View conference participants• Kick out/mute participants• Conference scheduling• Conference direct invite button• PSTN number invite• Instant messaging conference invite• Conference recording• Conference rooms

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gloCOMContacts

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Contacts Integration gloCOM offers a time saving solutions for faster and more effective managing of contacts.

Outlook IntegrationEnables importing Outlook contacts list into gloCOM.

Apple Address Book IntegrationEnables importing Apple Address Book contacts list into gloCOM.

Google Contacts IntegrationEnables importing Google contacts list into gloCOM.

Linux Contacts IntegrationEnables importing Linux contacts list into gloCOM.

MS Exchange IntegrationEnables MS Exchange full feature support.

gloCOM PhonebookgloCOM provides native phonebook with customisable layout for extended and normal entryes.

Bicom

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gloCOM gloCOM Faxing

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Faxing gloCOM enables user to send fax from their PC. Now user may send almost anything, from single document to complete webpage. gloCOM also provides integration with default system fax agent application. gloCOM fax also has a full pdf support.

Features• Send/Receive fax• Fax history• Fax printer setup wizard• Full pdf support

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BicomgloCOM CRM Integration

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CRM Integration CRMs helps thousands of customers to boost sales, retain customers and save money. gloCOM enables full integration with market leading products, Sales Force and SugarCRM.

Features• SugarCRM integration• Sales Force integration• Call notifications popup window• Browser integration• MS Outlook dialing• Email dialing• ActiveX API• Command line dialing• URL popup window• Call to URL protocol

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gloCOM Productivity Actions

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Productivity Actions gloCOM provides a series of productivity actions thatspeeds up and simplify your day to day work.

Drag & Drop ActionsSimple and effective way to add a contacts from your list into new or existing call / video call / voice and video conference / group chat. Just drag a contact from your list and drop it into desired window.

In-text number dialingUser can copy a phone number that contain a text into a phone display and gloCOM will still dial that phone number.

Click to dialgloCOM integration with all popular web browsers allows to dial a number directly from a browser window. Just click on the number in browser and select Call with gloCOM option.

Speed dialingFeature popular with desk phones. User may assign desired numbers to a speed dial keys in SoftPhone.

gloCOM

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gloCOM User Benefits

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Simplicity of Use Administration simplicity of gloCOM is a mayor factor that should make every user feel satisfied and comfortable using it.

Features• Personalisation• Audio tuning wizard• Installation wizard• Import service provider from file• Automatic import/export configuration• Fax printer wizard• Login at startup• Fax from desktop• Fax from document• One click call • One click chat

Personalisation You don’t have to be an extension or just a number anymore. When you talk to your associates, make it personal.

Features• Personal status message• Select users to monitor• Keyboard shortcuts• Show always on top• Minimize to tray• Font selection defined for both user and the other party• Selectable strip dial characters option• Selectable services providers• Sessions• Sound indications for countries

Bicom

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gloCOM User Benefits

gloCOM Features

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Editions Free Business Operator

Features

Modules

SoftPhone • • •Video phone • • •IM client • • •Group Chat • • •Conferencing • •Fax • •Company • •Receptionist •General

Platforms • • •Mobile platforms • •SIP Integration • • •Polycom Integration • •PBXware Directory • • •Drag & Drop • • •Voicemail • • •Calendar Integration • •Email Client • • •Presence panel • • •Google maps • •Browser Integration • • •Contacts Integration

Outlook Integration • • •Apple Address Book • • •Google Contacts • • •Linux Contacts • • •MS Exchange • •gloCOM Phone Book • •

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gloCOM Features

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Editions Free Business Operator

Features

Voice & Video Calling

Phone accounts 1 Unlimited Unlimited

Call transfers • • •Phone lines 1 2 6-20

Auto answer • • •Voicemail • •Ring tones • •Hold / Resume • •Redial • •Speed dial • •Drag & Dial • •In-text Dial • •Voice codecs ulaw, alaw, gsm, speex, ilbc

Echo cancellation • • •Adaptive Jitter Buffer • • •Mute • • •Caller ID • •Extension name • •Automatic • •Faxing

Send / Receive Fax • •Fax history • •Fax printer setup • •PDF support • •Productivity Actions

Drag & Drop • •In-text Dialing • •Click to Dial • •Speed Dialing • •One Click Voicemail • •Any application fax • •

Bicom

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gloCOM gloCOM Features

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Editions Free Business Operator

Features

Messaging

Private Online Chat • • •Public Online Chat • •Customer Chat Optional Optional

Group Announce • •Group Chat • •Client Info • •Chat history • • •Personal Message • •File transfer • • •Desktop sharing Optional Optional

Drag & Drop Actions • •Font customisation • •SSL encryption • •Call from chat • •Invite to conference • •Email Client • • •Presence panel • • •Google maps • •Browser • • •CRMs

SugarCRM Integration • •SalesForce Integration • •ActiveX API • •Command Line Dialing • •URL popup window • •Call to URL protocol • •Drag & Drop Actions • •Font customisation • •

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gloCOM Features

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Editions Free Business Operator

Features

Conferencing

Voice conference • •Video conference • •Native Conferencing Unlimited UnlimitedDynamic Conferencing • •Conference barging • •View participants • •Kick out participants • •Mute participants • •PSTN number invite • •Instant messaging conference invite • •Conference recording • •Conference rooms • •Browser Integration • •Simplicity of Use

Personalisation • •Audio tuning • • •Import provider • •Auto Configuration • •Fax printer wizard • •Installation wizard • • •Auto start application • • •Login at startup • • •Fax from desktop • •Fax from document • •One click call • •One click chat • •Real time presence • •

Bicom

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gloCOM gloCOMAbout The Company

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NVision StatementWe Unify Communications

Mission Statement We provide the Communication World with the most Complete Turnkey Communication Systems available by Creating, Unifying and Supporting the Most Advanced of Current Technologies.

OverviewBicom Systems was the first company to deliver Open Source Communications Software asProfessional Turnkey Solutions.

By combining the best of open source telephony and its own proprietary software, Bicom Systems can provide enterprises with turnkey solutions that take account of the clients’ exact needs within a very cost-effective framework - giving CIOs thesafest choice. This mix includes royalty-free software, vibrant open sourcecommunities, available custom development backed up by accountable, professional support services.

The company finds innovative open sourcecommunication projects and professionalizes the project by creating, unifying and supportingturnkey systems with its proprietary in-housesoftware. Bicom Systems provides the resources, core development and support services to enable popular open source projects to scale into enterprise-class communications software.

Bicom Systems (USA)3801 South Ocean DriveHollywoodFlorida33019United StatesTel: 1-619-760-7777Fax: +44 (0)20 3399 [email protected]

Bicom Systems (UK)Rockware Business Center5 Rockware AvenueGreenfordLondonUB6 0AAUnited KingdomTel: +44 (0)20 3399 8800Fax: +44 (0)20 3399 [email protected]

Bicom Systems (France)68 rue PrincipaleMoulin-le-ComteAire-sur-la-Lys62120FranceTel: +33 3 61 08 01 32Fax: +44 (0)20 3399 [email protected]

DISTRIBUTOR

BicomS Y S T E M S


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