www.oman-air.com
� Kuwait beckons � Serene Bandar Al Khyran � The flavour of Oman � Return of the Arabian oryx� The essence of good sleep� Basic concepts of business marketing
YOUR FREE COPYVolume 2 - 2006
SSHHAARRQQIIYYAAHH SSAANNDDSSTT hh ee rr oo mm aa nn cc ee oo ff
Dear Passenger,Welcome aboard.At the onset I would like to thank all our valued customers for the constant feedback we have
received on various aspects of the airline. A close analysis of the data we have received is veryencouraging for Oman Air. I am delighted to report that we are indeed reaping the fruits of ourlabour in terms of product, service, and last, but not least, profitability. Progressively we havebeen able to maintain the balance that is desired by any commercial entity - a value for moneyproduct that ensures customer satisfaction without compromising on the stakes of our shareholders.
Having said that, we are not resting on our laurels. Far from it. Our Product EnhancementCommittee continues to identify where improvements can be made in terms of schedule andservice - both in-flight and on the ground. This includes a wide spectrum of activities ranging fromreservations to on-time performance, from lounge facilities to meals on board, from ticketing tocabin crew service; in other words, from the time a ticket is purchased either on the internet orfrom an Oman Air office till the arrival of the passenger and his baggage at his final destination.What we are striving to achieve is a satisfying “Oman Air Experience”, not just an Oman Air flight.
As the Sultanate's flag carrier, deeply enmeshed in our strategy is our aim to showcase Omanfor what it is - an enchanting, tourist destination. Today, the tourist wants to go to a place that isrich in culture and heritage, that is commercially unspoilt, that has warm and friendly people. The Sultanate of Oman offers all this and more.
Some of the initiatives we have taken to extend our Oman Air Experience to include Oman asa tourist destination are, improved schedule connectivity, enhancement of our website and theintroduction of e-ticketing, our own Frequent Flyer Programme, value added tour packages, and,together with the Ministry of Tourism, active participation in tourism conferences and forums inmany parts of the world.
In this issue of Wings of Oman, we have included some of the interesting places to visit inOman; natural treasures that very few have seen. It would be incomplete without a mention ofOmani halwa, often referred to as the best in the Gulf, the aroma of which permeates everycorner of Oman.
I wish you a pleasant read and an enjoyable Oman Air Experience.
Sincerely,
ZZiiaadd KKaarriimm AAll HHaarreemmiiActing Chief Executive Officer
03
04
Cover Story
12The romance of Sharqiyah SandsFar from the madding crowd a vast stretch ofland in the eastern region of Oman whoseserenity is soothing is attracting tourists whohave inclination for adventure.
12
24
18Kuwait beckonsKuwait has well and truly moved on from the GulfWar and with a growing list of attractions on offer forthe visitor, it will not be long before the place is onceagain firmly put on the tourist map.
24Serene Bandar Al KhyranSlithering past a grey urban landscape there is a genteelair of comfort and serenity here and a crisp and cleanenvironment only adds to it.
28
28The flavour of OmanOmani Halwa is a sticky gelatinous sweet made out ofwater, white and brown sugar, wheat starch, cardamom,saffron, almonds and nutmeg, honey and spices.
32
32Return of the Arabian oryxThe Arabian oryx is Oman's most treasured animal.Uniquely adapted to life in the desert oryx becameextinct in 1972. Considering its unique heritagevalue, the Oman Government swung into action tobring it back.
18
06
Oman Air’s inflight magazine is issued by the Public Relations Department, Oman Air.P.O. Box: 2526, Seeb Airport, Postal Code 111Muscat, Sultanate of OmanTel: +968 24519616, Fax: +968 24510771E-mail: [email protected] Website: www.omanair.aero
The publishers regret that they cannot accept liability for errors or omissionscontained in this publication, however caused. The opinions and views con-tained in this publication are not necessarily those of the publishers.
All copyrights are reserved. No part of this magazine may be reproducedwithout our written permission.
For Oman advertising enquiries contact:Publishers:
National Publishing And Advertising LLC (NPA)P.O. Box: 3112, P.C. 112, RuwiMuscat, Sultanate of OmanTel: +968 24793098, Fax: +968 24708445E-mail: [email protected]: www.npaoman.com
For regional/international advertising enquiries contact:
Media Score ServicesDubai Media City,P.O. Box 502023, Dubai, UAE.Tel: +971 4 3908030, Fax: +971 4 3908031E-mail: [email protected]
TRIVIAJUNCTION
34
36
4034The essence of good sleepA good night's sleep is a luxury in today's world that seemsto be running too fast all the time. How often have you justwatched the clock strike two and three, and still been awakewondering when will the blessed sleep come? It can befrustrating when you know you have to be up in a few hoursand get ready to face yet another day.
36Basic concepts of business marketingMarketing is about developing long-term, profitablerelationships with the right customers. Consider theirlifetime value and invest scarce resources judiciously.
40Trivia JunctionInteresting bits of information.
38
38Kiddies’ CornerThe Miser and his Gold.
Oman Air Holidays has recently launched its new Shangri-La Barr Al Jissah Resort and Spa holiday packagesacross the GCC and Middle East markets. Committed to supporting the growth of tourism into Oman, Tim Lane Stott, Manager of Oman Air Holidays is extremely excited with the opportunity that the Shangri-La'sBarr Al Jissah Resort and Spa offers for Oman.
"The Shangri-La's Barr Al Jissah Resort and Spa is an incredible asset to the Oman tourism industry offeringour visitors a superb international resort destination right here in Muscat. Blessed with three hotelsproperties set in a magnificent location and designed to reflect the unique culture and architecture ofOman, the resort offers incredible facilities as well as extremely high standards of hotel services," said Tim Lane Stott.
He also said, ”Since launching the Oman Air Holidays, Shangri-La Barr Al Jissah Resort and Spa product inJanuary 2006, the response from both travellers and the travel trade has been very positive with animmediate interest in the resort. "The large number of guests choosing an Oman Air Holidays package tothe Shangri-La Barr Al Jissah Resort and Spa has been extremely encouraging. With the convenience of ourdirect flights to Muscat from across the GCC region and our affordable pricing, Oman Air Holidays continuesto be a popular choice for GCC clients seeking a holiday in Oman".
Shangri-La Barr Al Jissah holidaypackages launched
Under the patronage ofH.E. Said bin Hamdoon AlHarthy, Chairman of theBoard of Directors, OmanAir held its annualconference for sales andmarketing at the CrownPlaza Hotel in Beirut,Lebanon from 24 - 25February 2006. Mr. Ziadbin Karim Al Haremi,Acting Chief Executive Officer, a number of senior company officials and the company's regional and salesmanagers, participated in the conference.
In his welcome speech, H.E. the Chairman thanked all participants for their valuable efforts whichcontributed in making 2005 a profitable year for the company.
H.E. pledged that the management will do the utmost, to provide incessant support aimed at upgradingthe company's performance to achieve the anticipated goals.
In his speech, the Acting CEO said, “The majority of last year's recommendations were attainedsatisfactorily. The aim was to provide the best services for our valued passengers and as a result, substantialincreases of their numbers have been recorded.“
At the end of the conference, Mr. Ziad bin Karim Al Haremi, the Acting CEO, Mr. Edward, the ActingDivisional Manager Commercial and Mr. Abdulrazaq Alraisi, Senior Manager Sales honoured the stations ofdistinguished performance for the year 2005. They were Beirut and Jeddah. Also, Muscat station was grantedthe Golden award, Kuwait the silver and Salalah received the bronze.
News
Annual Conference of Salesand Marketing
08
News
Oman Air has named Sabre as its preferredglobal distribution system (GDS) as part of amarketing agreement signed last week by theairline and Sabre Travel Network Middle East. Thiswill allow Oman Air to promote and supportSabre as its preferred GDS through joint sales andmarketing activities in Oman and beyond.
The agreement was signed by Mr. Ziad binKarim Al Haremi, Acting Chief Executive Officerof Oman Air, and Mr. Daniel Naoumovitch, ChiefExecutive Officer of Sabre Travel Network MiddleEast, during an official ceremony held at theGrand Hyatt Hotel in Muscat, Oman.
Mr. Ziad bin Karim Al Haremi, Acting ChiefExecutive Officer of Oman Air said, “Oman Air isone of the first Sabre Airline Solutions customerin the Middle East, to implement e-ticketingeffectively through its reservation offices inMuscat, Salalah, Dubai, Cairo, Mumbai, Chennai,Kuwait and New Delhi. Oman Air is targeting toachieve 100% ET by 31st December 2006,whereas it is an IATA mandate to be achieved by31st December 2007.”
''This agreement with Oman Air is the latestinitiative that proves our commitment tostrengthen our position in the market and delivermore value to our customers. We are extremelyproud to be recognised as the preferred GDS ofone of the most successful airlines of the region,and look forward to a rewarding long-termrelationship,” Naoumovitch said.
Sabre pickedas preferredGDS
Code shareagreementwithEmirates
Oman Air, the national carrier of the
Sultanate of Oman and Emirates, one of the
world's fastest growing airlines, have entered
into a code share agreement, giving travellers
better connectivity and an extended range of
services between Dubai and Muscat.Ziad bin Karim Al Haremi, Acting Chief
Executive Officer - Oman Air, and H.H. SheikhAhmed bin Saeed Al-Maktoum, Chairman andChief Executive, Emirates Airline and Group,finalized the agreement at a signingceremony held in Dubai.
The code share agreement boosts the
available capacity between Muscat and Dubai
to an impressive six flights per day in each
direction on all days except Friday.Ziad bin Karim Al Haremi, “The code share
agreement between Oman Air and Emirates isa significant step forward in strengthening therelationship between our two airlines. ThisAgreement will not only facilitate passengers'travel, but will also attract visitors and promoteboth tourism and commerce between the twocountries.”
Sheikh Ahmed stated, “Emirates is delighted
to announce this new code sharing
agreement with Oman Air. The partnership
reflects Emirates' commitment towards
finding new opportunities to work together
with other airlines, in the larger interests of
our customers. Together, Emirates and Oman
Air will offer customers more choice, more
flexibility and improved scheduling
throughout the day.”
10
SSHHAARRQQIIYYAAHH SSAANNDDSST h e r o m a n c e o f
BREATHTAKING: The expansive sands of the Sharqiyah.
Far from the madding crowd a vast stretch of land in the eastern region of Oman
whose serenity is soothing is attracting tourists who have inclination for adventure.
The Sharqiyah (Wahiba) Sands are quite unlike any other place.The sands stretch from
north to south 180 kilometres, east to west 80 kilometres, with high dunes, extensive
woodlands and an unspoiled coastline. It looks empty, but it is delightful sand, sand
that is a fascinating visual and story. Its calmness is soothing to the frazzled nerves of
the urban traveller. A huge scale of natural sand dunes spread far away like a never-
ending series makes for a visual delight. Its unique and pristine desert eco-system
often has visiting scientists gushing about the many treasures and mysteries the sands
hold.
Peculiar to this desert are also low lying shrubs but apart from this sporadic green,
the landscape is vast masses of undulating red and white sea of sand dunes rising up
to almost 150 metres heights!
4WD vehicles are best suited to manoeuvre the sandy terrain of the giant sand
dunes that invite a dizzying ascent to their crests. Camping overnight in the middle of
the desert makes for an amazing experience.
Perhaps the most striking feature of the Sharqiyah Sands is the diversity of colour
seen throughout the sands, and its chameleon-like quality in changing hues according
to the time of the day. From the aerial point of view, the sand emanates a pinkish hue,
with darker shades laid out towards the mountains in the north. The afternoon
brightness exudes a golden brown tinge to the dunes, offering splendid opportunities
for dune bashing and nature photography.
The sand sea is laid out in a pattern of crests and waves, with the high sand of the
north aligned along a north-south axis. Some rise to heights more than 100 metres,
barely buffeted by annual wind cycles. The low sands of the south have a mixed
orientation, with their contours almost constantly altered by wind.
The elusive Arabian gazelle roam the Sharqiyah Sands in the shade of the prosopis
trees, but disappear quickly at the first hint of an alien presence.
Low rocky cliffs make up much of the Sharqiyah coastline, but in places along the
coast, huge golden sand sweep right down to the edge of the water in an unusual
meeting of the desert and sea.
The Sharqiyah Sands has attracted a stream of visitors who love nature. Little wonder
then some tourism agencies have set up camps at vantage places in the desert.
Cover Story
14
We had an opportunity to savour the desert experience
through the professionally-managed Raha Tours. The entry
into the desert is through a tiny village built on some ruins.
It looks appropriately romantic for this kind of adventure.
Camels were seen moving around and we were told that
the desert serves as a farm/rearing ground for camels that
sell for phenomenal money all over the Gulf.
The drive to the camp over the ever-changing patterns
of dunes was an experience in its own and in hindsight it
is hard to describe in mere words our initial thrill of
exploring the remote trail. A 30-minute drive brought us
to the camp - an enclosed area with about 50 shacks all
around. We could see a few tents too.
Traditional Arabian seating arrangements inside the
tents make one feel warmly welcomed and the aroma of
the Turkish tea with dates makes one crave for more
essence of the beautiful desert. Dune bashing right
before the time of sunset was an awesome sight.
STUNNING: The spectacular landscape is ideal for photography.
A huge scale of natural sanddunes spread far away like anever-ending series makes for a visual delight. Its unique andpristine desert eco-system oftenhas visiting scientists gushingabout the many treasures andmysteries the sands hold.
ABODE: Camp in the middle of the desert.
RELIEF: Camels drink water from a tank.
Pictu
re co
urtes
y: M
r. Ba
raka
t Moh
amm
ed A
l Sul
iman
y
16
The sunset, as if it was sinking with a sigh bidding adieu
to the spectacular desert, presented a beautiful canvas.
Mists are among the curious phenomenon of the
Sharqiyah Sands. During the night, they spread like a
gossamer veil between dunes and through the wadis,
quickly disappearing at sunrise.
Dinner was served right on time following a warm and
friendly bonfire. Getting to meet new people is always
entertaining, especially when the company likes to sing
songs all the way till one feels ready to sleep. The camps
at Sharqiyah Sands were just like one could imagine of -
warm and cozy. A family can enjoy card games and story-
telling inside the camps.
Getting up early in the morning pays off when you get
to see the sun rise followed by another exciting tour of
the sand dunes. The experience could be compared to a
wild roller coaster ride, full of thrill and adventure. Warmly
served breakfast makes the trip fully complete. After
breakfast one can get more entertained by having a
camel ride or a mini motor ride which can be rented out
easily.
In a nutshell, one can have an experience which can
remain long imprinted on one's mind.
THRILL: The 4WD ready for dune bashing.
SHIPS OF THE DESERT: Camels are seen grazing in the Sharqiyah Sands.
Kuwait has well and truly movedon from the Gulf War and with agrowing list of attractions on offerfor the visitor, it will not be longbefore the place is once againfirmly put on the tourist map.
As you descend on this tiny nation, the LiberationTower looms large on its glitzy landscape. It is thelandmark that identifies Kuwait to the world. Kuwait isa small, oil-rich country nestling at the top of the Gulf,flanked by neighbours, Saudi Arabia and Iraq.
KuwaitKuwaitbeckonsbeckons
STUNNING: A panoramic view of Kuwait City.
DestinationLike all the Gulf countries the character and traditions of Kuwait
have been shaped by the sea, which for so many generationshas provided the Kuwaitis with their major source of income.Kuwait's present development has fascinated businesses anddrawn investors from other parts of the world. Little wonder thenKuwait is becoming known internationally.
Following other Gulf nations, Kuwait is beginning to tap itstourism potential.
The word “Kuwait” comes from the word “al-kut”, meaning thefortress adjacent to water, with reference to the time whenKuwait was just a small village in the mid-eighteenth century withthe desert and Bedouin tribe al-Otub, which came from today'sSaudi Arabia, and which lived by trading, fishing, pearl diving andboat building.
The discovery of oil in 1938 set this 17,818 square kilometrescountry on a course of opportunities, which would turn the areainto a sophisticated highly modern region. Kuwait has impressivearchitectural designs, with important business and trade centres,hot, hot sun and a 290 kilometres stretch of coastline, of which3/4 is sand, a major attraction for tourists. A fact that is rarelyknown about Kuwait is that it has sovereignty over nine islands inthe Arabian Gulf, with the largest being Bubyan (873 sq. km.) andthe most popular is Failakha.
The capital, Kuwait City, dates back to 1760, and is thehome to 90 per cent of the country's population. KuwaitCity is a well defined area of high office buildings, luxuryhotels, wide boulevards, and planned gardens withnumerous parks. Its architectural designs show theinfluences of Arab architecture. Kuwait also has a well-developed road system with 4,450 kilometres ofhighways. All public transportation is by buses and taxis,because there is no subway or railroad system. And attimes, Kuwait does suffer from western style traffic jams.
Kuwait is blessed with many interesting sights.For those having propensity for heritage the 50archaeological mosques in Kuwait lend the country aunique traditional touch. The Awqaf Public Foundationhas managed to restore, maintain and rebuild theseancient mosques. Among the notable mosques are theGrand mosque and the Al Khalifa mosque. The pyramid-shaped mosque in Ras Salmiya and the Fatima Mosque inAbdullah Al-Salem are fineexamples of modernarchitecture.
Near the NationalAssembly, the NationalMuseum comprising fourbuildings and aplanetarium houses the AlSabah collection of Islamicart, one of the mostcomprehensive collectionsin the world. The museum also houses the Dar Al-Athar Al-Islamiyyah (DAI), an extensive collection of Islamic art,ranging from early Islam to the 18th century. Othermuseums to mark on one's itinerary are Tariq Rajab'sprivate museum in Jibriyah, the Natural Science Museumin Mirgab and the Scientific Centre in Ras Al Ard.
The impressive Seif palace, the royal court of Kuwaitwhich was built by Sheikh Mubarak Al Sabah in 1940, isdistinctly visible if you take a stroll down the frontal coastof the city.
Located in Omarrya on the Airport Road, the Kuwait Zoocovers 180,000 sq metres of parkland. It houses 65species of animals, 129 species of birds and five speciesof reptiles, apart from other animals such as lions, tigers,elephants, giraffes, zebras, etc.
Behind the glitz of open opulence lies a deep sense oftraditional values and warm Arabian hospitality. The homeof Kuwait's main archaeological site, Failaka is definitelyworth a visit, though it requires a bit of extra caution.
The Kuwait Tower complex is made up from two giantneedles containing globular water tanks and a singleneedle which is used to light up the other two towers.Up to 4.5 million gallons of water can be stored in theglobes which give the towers their unique appearance.The largest of the three towers rises 187 metres andhouses an observation platform commanding excellentviews over the city. A restaurant is also available on thisplatform. The Liberation Tower is the fifth tallestcommunication tower in the world. Constructed in 1987,it covers an area of 21,000 square metres and consists ofa hall to serve the public 24 hours a day. Vertical cavitiesin the tower body contains two elevators and provides a
Its architectural designsshow the influences ofArab architecture.
CITYSCAPE: Kuwait City.
IMPOSING: The Liberation Tower.
• AAbbuu DDhhaabbii:: +971 2 6266800 • AAll AAaaiinn:: +971 3 7669943 • BBaahhrraaiinn:: +973 17 225383 / 225282 • BBeeiirruutt: +961 1 485076 / 511786 • CCaaiirroo:: +202 5759797 / 5789393 • CChheennnnaaii:: +91 44 52147676 • DDaammmmaamm:: +966 3 8961412 • DDeellhhii:: +91 11 2332 4097 / 2332 4087 • DDoohhaa:: +974 4424579 / 4320509 • DDuubbaaii:: +971 4 3521777 • HHyyddeerraabbaadd:: +91 40 23245500 • JJeeddddaahh: +966 2 6456893 • KKhhaassaabb: +968 26731592 • KKoocchhii: +91 484 2358185 • KKuuwwaaiitt: +965 2412284 / 2452796, Ext.103/104/105 • MMuummbbaaii:: +91 22 22819180 • MMuussccaatt:: +968 24765129 • SSaallaallaahh:: +968 23292777 • SShhaarrjjaahh:: +971 6 5748212 • TThhiirruuvvaannaanntthhaappuurraamm:: +91 471 2728127 / 2728137
breathtaking panoramic view of Kuwait as the elevatorsextend to the revolving restaurant and the viewingbalcony. This impressive tower also holds an eighteen-metre underground foundation with three basements.
Kuwait's nine Islands are home to rare species of birdswhich come to the shores of this island during matingseason.
Besides the sightseeing, Kuwait offers a range ofshopping and entertainment activates. Those who arehunting for bargains can head to Mubarakiya, Kuwait'sdowntown area while for high-end products one can visitSaihiyah Commercial Complex, Souq Sharq, MohalabBoom and Marina Mall, Koot, Kuwait Magic and Al RayaCentre. The Friday market, a sprawling area in the vicinityof Fourth Ring Road, is just the right place for big bargains.
There are no dearths of parks and amusement centresin Kuwait. 20 kms outside Kuwait City is EntertainmentCity, one of the world's largest amusement parks.
The park offers games and rides geared towards all agegroups, and features three thematic settings: The ArabWorld, the Continental Arena and the Future Zone. Otheramusement parks include the Green Island, the Sailor'sDay Fairgrounds, Khiaran Park and Shaab Leisure Park.
PPooppuullaattiioonn : 2.7 million (UN, 2005)
CCaappiittaall : Kuwait City
AArreeaa : 17,818 sq kms (6,880 sq miles)
MMaajjoorr llaanngguuaaggee : Arabic
MMaajjoorr rreelliiggiioonn : Islam
MMoonneettaarryy uunniitt : 1 Dinar = 1000 fils
MMaaiinn eexxppoorrttss : Oil
GGNNII ppeerr ccaappiittaa : US $17,970 (World Bank, 2005)
IInntteerrnneett ddoommaaiinn : kw
IInntteerrnnaattiioonnaall ddiiaalllliinngg ccooddee : +965
HERITAGE: Kuwait is home to traditional architecture.
SereneBandar Al Khyran
Slithering past a grey urban landscape there is a genteel air of comfort and serenity here and a crisp and clean environment only adds to it.We are talking about Bandar Al Khyran, not far away from Muscat.
TRANQUIL WATERS: Snapshot of Bandar Al Khyran.
Hideaway
Bandar Khyran lies 25 kms southeast of Muscat. It is a
haven of tidal creeks and sheltered bays fringed in places by
mangroves. The bay is a favourite getaway of Muscat
residents who go there to camp, and to dive and snorkel out
in the deeper parts.
Bandar Khayran can be reached both by boat and by road.
It lies beyond Yiti on the road to Seifa.
From Ruwi souq you meander through a maze of shops
and traditional houses in Hamriya and move towards a steep
hillock and as skyline fades out, your cares also vanish. The
emptiness of the environs and the seamless stretches of
horizon instantly shift you from a hurried world to one that's
totally relaxed. As you drive along you will hardly encounter
a soul until a sleepy village Yeti appears on the horizon.
Further down a small bay that cuts deep into the coastline
unfolds before you. And you arrive in Bandar Al Khyran.
It was a little after dawn that we touched Bandar Al
Khyran. The sky gleamed like burnished brass gilding the
wavelets on the bay. A ferry, silhouetted black in the early
light, etched a silver wake on the calm waters. High
above, two herons swooped and dived, the light flashing
bronze tints off their backs. It was a very evocative
ambience.
The bay is the largest semi-enclosed bay on the western
coast of Oman with an area of approximately 4 sq kms. It is
surrounded by steep rocky hills and cliffs, built mainly of
Permian limestones and shales, metamorphic pre-Permian
sandstone (quartzite) and some Triassic limestone found
only on the west island. This island separates the western
side from the open sea forming two narrow channels
serving as the main inlets to the bay. The maximum depth
of the bay is around 16 metres. Besides serving as a rich
habitat for mangroves, fish and corals, it is also home to
turtles and nesting birds such as the white-cheeked tern,
osprey and heron. More than 200 fish species, most of
which are coral fish, and about 40 coral genera live in the
bay.
There is a wealth of scenery, wildlife, and thrill
beckoning the more intrepid underwater explorer in
Oman.
Diving is a popular sport in Oman. The relative
remoteness of pockets of the rocky coasts and
sequestered fjords have helped to preserve their natural
beauty and wildlife. These areas offer dramatic scenery,
greater access with nature and exciting opportunities for
exploratory diving. And Bandar Al Khyran is one such
place where you can encounter spectacular coral reefs.
Little wonder then this bay is one of the popular diving
sites of Oman, besides the Damaniyat Islands, Bandar
Jissah, Fahal Islands, Barr al Hikman, Masirah Islands and
Musandam.
We saw many picnickers camping around the area and
savouring the serenity of the beautiful bay. Local
fishermen will provide boat rides for those interested in
venturing into the calm waters of Bandar Al Khyran. But
Bandar Al Khyran's real charm is that it lacks pretensions.
SOOTHING: Another view of the bay.
Bandar Khyran is a haven of tidal creeks and shelteredbays fringed in places by mangroves.
28
Medieval Arab poets and minstrels wrote and sang ofthe golden deeds of generous and hospitable hostsdetailing the sumptuous feasts they laid on for theirdesert-weary guests. Hospitality is engrained in the Arabway of life and considered a ceremonial and socialobligation. Hosts will go to great lengths to offer all theyhave to ensure the comfort and pleasure of their guests.
The people of Oman are very well known for their
hospitality and all guests are always offered refreshments
when visiting. Guests are given Omani coffee called
Kahwa flavoured with cardamom. This coffee is served
with sweet dates or halwa to provide a bitter-sweet taste
that combines to revive and satisfy.
The flavour of Oman
Article by Sarah White - Bait Al Zubair
Heritage
ENTICING: The aroma while halwa is being prepared pervades the entire area.
Arab hospitality is legendary, an engrained social custom with hosts offeringsumptuous feasts for their desert-weary guests.
Omani Halwa is a sticky gelatinous sweet made out of
water, white and brown sugar, wheat starch, cardamom,
saffron, almonds and nutmeg, honey and spices. It is
often flavoured with rosewater and sprinkled with nuts.
There are many different kinds available fresh from
specialist shops. Flavours vary from region to region and
halwa can be kept for four months without preservatives.
Halwa is traditionally prepared by men and is cooked in
large copper cauldrons called a marjil for 2-3 hours or
more and constantly stirred with a huge long spoon.
The ingredients are mixed in proportions and quantities
known only to the skilled halwa maker. In the past halwa
would be sold in bags made from palm fronds, today it
can be purchased in plastic or metal containers or large
pottery bowls.
There are many different types of halwa produced by
shops all over Oman from its Northern tip to its Southern
point. There is a warm red coloured halwa called 'halwa
muzafiraa' with extra saffron added. When less saffron is
added a black coloured halwa called 'halwa soda' is
produced. The most expensive type is a special halwa
and can cost up to 20 Omani Rials per kilo. This halwa is
very soft and made with the best quality ingredients and
a special honey is used. This type of halwa can only be
ordered in bulk for special occasions, such as Eid and
weddings. In Southern Oman a springy halwa is made
called 'halwa mututiyyah' which is the most sticky and
chewy type available and
is often eaten with cack
(a special crisp bread).
When offering Halwa
to your guests it is served
from a big dish and small
lumps can be taken by
hand or small teaspoons
are offered. Halwa is
without doubt an
essential part of
traditional Omani
hospitality.
Omani weddings
consist of various stages, possibly the most important
being the Millka. This ceremony mostly takes place after
Asr (afternoon) prayers while in some places, like Salalah,
it takes place after Isha (night prayers). The groom, his
family and friends and the brides' family and friends
gather together in a selected mosque close to the home
of the groom. At the
mosque the groom and the
father of the bride meet
with the Muallim or Imam
of the Mosque who
conducts the marriage and
provides a marriage
certificate. There may be as
many as four hundred men
attending this event and
they are all given Omani
coffee with halwa. Once
this is complete halwa is
sent to the mother of the
groom who will either invite all her family and friends to
enjoy with coffee or she will distribute and send out the
halwa to her family, friends and neighbours.
DELECTABLE: Halwa ready for eating.
STIRRING THE PALATE: A halwa maker preparing the luscious delicacy.
Return of the Arabian oryxThe Arabian oryx is Oman's most treasured animal.Uniquely adapted to life in the desert, the oryx becameextinct in 1972. Considering its unique heritage value, theOman Government swung into action to bring back thishandsome antelope, once the pride of Oman's wildlifeheritage, to Oman. And the results have paid richdividends with a sizeable population of oryx being rearedin the country.
NATURAL HABITAT: Arabian oryxes at the Sanctuary
The Arabian oryx is a medium-sized, white antelope. Itstands about one metre high and has two gently curvinghorns, which are about 50 cms. in length. Its grace andbeauty are legendary. Oryx belongs to the Hippotragini, thefamily of horse-like antelopes. While there are only threespecies of oryx there are five distinct forms.
Before the beginning of the nineteenth century, oryx(Oryx leucoryx) were freely roaming the Arabian Peninsula.Since the advent of twentieth-century weapons and modesof transport, however, this graceful animal has beenextensively hunted until near-extinction. The largest andmost spectacular of the Peninsula's wild animals, they wereable to survive the harshest of environments, and with noother enemy than man, the oryx was safe in the desert. Thelast animal in the wild was killed or captured in the wild incentral Oman in 1972. In an international conservation effortbacked by the Oman Government, a herdof nine zoo-bred oryx were released in1982 onto the Jiddat al-Harasis, a remotedesert plain in central Oman.
The Arabian Oryx Project wasestablished in 1979 by the order of thecountry's ruler His Majesty Sultan Qaboosbin Said. Its aim was to re-establish a wildpopulation of the Arabian oryx.
The Arabian Oryx Sanctuary wasestablished in 1994 to help protect oryxand to conserve desert habitat andthreatened species. It coversapproximately 27,500 sq kms of centralOman and lies equidistant from Muscatand Salalah. The sanctuary also containsexamples of geological formations andlandscapes that are of exceptionalscientific and aesthetic value. It is the region's first UNESCOWorld Natural Heritage Site.
Jaaluni is the home of the Arabian Oryx Project and islocated in Haylat Jaaluni at the heart of the Sanctuary. Itconsists of a primary and a secondary camp. The main camp,
consisting of porta-cabins for accommodation, offices andlaboratory, is a working camp and the home of the projectstaff. The secondary camp is situated on high ground andused for education groups from schools and Universities.One porta-cabin acts as an information centre.
Located about 600 kms. from Muscat,the route to Jaaluni involves roughly45 minutes of driving from the nearestHaima-Al Duqm road. Around 65 kmsfrom Haima, a signpost indicates theturnoff to Habab. It's another 45 kms. toJaaluni, access to which is restricted toonly those who have obtained a visitor'spermit from the Office of the Adviser forConservation of the Environment,Muscat. The focal point is anapproximately 4 sq.kms. fenced enclavethat serves as a feeding centre for alargely female population of about 130oryx.
Support for the oryx project is as firm asever, in particular from His Majesty and
from the rangers, who see the animals as living symbols oftheir own heritage.
If the endangered species of the wild are to survive, acommitted band experts working hand in hand with localpopulace is needed. And that's what happening at thesanctuary.
Environment
GRACEFUL: An Arabian oryx
Pictu
re co
urtes
y: M
r. Ba
raka
t Moh
amm
ed A
l Sul
iman
y.
34
A good night's sleep is a luxury in today's world that seems to berunning too fast all the time. How often have you just watched theclock strike two and three, and still been awake wondering when willthe blessed sleep come? It can be frustrating when you know youhave to be up in a few hours and get ready to face yet another day.
With the hectic lifestyles people lead today and the rise
in stress levels, it may be hard to just let go and switch
off, and just sink into blissful sleep. With new careers in
the IT industry and call centres that involve bizarre
timings and work pressure, sleep is becoming more of a
problem rather than a
relaxant like what it's
supposed to be.
An expert psychiatrist
says he sees at least five
new cases of patients
with sleep disorders every
month. “These cases that
are primarily cases of
insomnia are mostly
stress-related. There are
other causes too, like
excessive consumption of
caffeine or alcohol, and
burdensome relationships
too,” he says.
“There are very often periods during which one's sleep
cycle is disturbed or one is going through a stressful
period in one's life, and as a result one has problem
sleeping for a few days or weeks. That wouldn't really
constitute a sleep disorder, as it is temporary,” he adds.
Nothing is more enraging than losing sleep because of
someone else.
There are also other causes doctors believe lead to
insomnia and other sleep-related problems.
Though one cannot make a generalisation about the
community as a whole, it seems like people all over the
world are actually sleeping less. Television may have also
contributed to this phenomenon.
Sleep, that is so essential for our health and well being,
is not merely just a time-out from our daily routine. It is
important to let our batteries recharge every night.
So instead of losing
sleep, it is important to do
something about it before
it affects one's health as a
whole.
A good night's sleep not
only lightens your mind, it
has the potential to aid
weight loss, too. One of
the latest theories is that
sleep deprivation is also
tied to weight gain.
The key here is to
understand the beneficial
effects of adequate sleep
on body weight - achieved by the regulation of bodily
chemicals during sleep. Says lead researcher James E.
Gangwisch, “Getting more sleep actually has a protective
effect against obesity.” Another study shows that sleep
deprivation contributes to overeating and weight gain.
Studies indicate that when you are not getting enough
sleep, it becomes more difficult to control your appetite
and the risk of overeating is consequently greater.
Drinking enough water every day also helps keep
weight in check. Besides making one feel full and
flushing out toxins from the body, water has several
other benefits, too.
The essence ofgood sleep
35
Nothing is more frustrating than not being able to
sleep. Tossing and turning. Your mind is racing, going
over everything that happened today. Night noises keep
you awake. So, what is the magic that will make you
sleep comfortably. There is no such magic wand but
there are certain tricks which if followed can work
wonders. Here are the tricks:
Sleep only when sleepy. This reduces the time you are
awake in bed.
If you can't fall asleep within 20 minutes, get up and do
something boring until you feel sleepy.
Sit quietly in the dark or read the warranty on your
refrigerator. Don't expose yourself to bright light while
you are up. The light gives cues to your brain that it is
time to wake up.
Don't take naps. This will ensure you are tired at
bedtime. If you just can't make it through the day without
a nap, sleep less than one hour, before 3 pm.
Get up and go to bed the same time every day.
Even on weekends! When your sleep cycle has a
regular rhythm, you will feel better.
Refrain from exercise at least 4 hours before bedtime.
Regular exercise is recommended to help you sleep
well, but the timing of the workout is important.
Exercising in the morning or early afternoon will not
interfere with sleep.
Develop sleep rituals, like praying before going to bed.
It is important to give your body cues that it is time to
slow down and sleep.
Listen to relaxing music, read something soothing for
15 minutes, have a cup of caffeine free tea, do relaxation
exercises.
Only use your bed for sleeping. Refrain from using
your bed to watch TV, pay bills, do work or reading.
So when you go to bed your body knows it is time to
sleep.
Stay away from caffeine and nicotin at least 4-6 hours
before bed. Caffeine and nicotine are stimulants that
interfere with your ability to fall asleep. Coffee, tea, cola,
cocoa, chocolate and some prescription and non-
prescription drugs contain caffeine. Cigarettes and some
drugs contain nicotine.
Have a light snack before bed. If your stomach is too
empty, that can interfere with sleep. However, if you eat
a heavy meal before bedtime, that can interfere as well.
Dairy products and turkey contain tryptophan, which acts
as a natural sleep inducer. Tryptophan is probably why a
warm glass of milk is sometimes recommended.
Take a hot bath 90 minutes before bedtime. A hot bath
will raise your body temperature, but it is the drop in
body temperature that may leave you feeling sleepy.
Make sure your bed and bedroom are quiet and
comfortable. A hot room can be uncomfortable.
A cooler room along with enough blankets to stay warm
is recommended.
Health & Fitness
A good night's sleep notonly lightens your mind, it has the potential to aidweight loss, too.
Marketing is about developing long-term, profitablerelationships with the right customers. Consider theirlifetime value and invest scarce resources judiciously.
Most small and medium businesses fall into thecategory of producers rather than marketers. And mostoften, they have difficulty in differentiating between theconcepts of marketing and selling. Once that distinctionis understood, they can integrate a successful marketingstrategy into their business plan using target marketingtechniques. Marketing is the process of identifyingconsumer needs, isolating groups of people who havethose needs, producing products or services to satisfythose needs and delivering them for the ultimateconsumption and benefit of the consumer. Marketingfocuses on the needs of a specific category of potential
clients. To make the transition from randomly selling tomembers of your natural market, to a new, moretargeted group, you will need to employ an effectivemarketing strategy. Target marketing involves focusingon highly defined groups of people or businesses. Thesemarkets tend to have four distinct criteria.
GGrroouuppss ooff ppeeooppllee oorr bbuussiinneesssseessThese must be well defined, identifiable and accessible
to you.
CCoommmmoonn nneeeeddss Members of a target market have similar reasons to
see you and to purchase from you.
Basic concepts ofbusiness marketing
36
37
CCoommmmoonn cchhaarraacctteerriissttiiccss Members must have things in common that you can
draw upon to support your efforts to understand andhelp them.
AA nneettwwoorrkkiinngg ssyysstteemm Communication among members of your target group is
essential so that they can readily refer you to one another. You must be able to identify the common
characteristics and needs within the groups so you cantailor each step of the sales process to their particularneeds. Therefore, to properly identify true target marketsthat will work for you, some research is required.
First, you will need to explore several sources todiscover possible markets. You can visit your localchamber of commerce for its directory of members. UseInternet search engines for specific types of businessessuch as all the registered electronic component suppliersin your region. You can also review your past successesamong your own natural market and personal clientele.Consider those with whom you have qualityrelationships, and remember how you helped them.Next, ask yourself, 'Are any of these people in the sameneighbourhood, profession, social organisations,religious group or alumni organisations? Whatcharacteristics do people on this list have in common?'Your goal in this exercise is to make sure these potentialclients are people you can be comfortable working with.They need to be accessible and referable, and they needto have a potential communication network. Finally, theyshould need and value your products and services.
Second, write a definition that will let you see theshape of the market, its geographic location and itsprimary characteristics. For instance, you can write'Owners of auto dealerships in Muscat.' You'll want toavoid markets that are too general to fit the definition ofa target market.
Third, test the potential market. This step is crucial andthe simplest and most effective method of doing it isthrough a survey. Your goal here is to get sufficientinformation on the market, which will enable you tomake an informed decision about whether you willattempt to penetrate into it. Speak with individuals in themarket so that your information comes directly from thesource. Use open-ended, thought-provoking questionsthat will make the person think, and allow him to respondin a manner that reveals his attitudes and values as wellas the facts.
Here are some sample questions that have workedwell.
RReeggaarrddiinngg cchhaarraacctteerriissttiiccss ooff tthhee ssppeecciiffiicc mmaarrkkeettsseeggmmeenntt:: What attitudes and interests do you share withothers in the group? Is there something special orparticularly interesting that people in your group have incommon? What are some of your common problems orconcerns?
OOnn tthhee nneeeeddss ooff yyoouurr pprroodduuccttss aanndd sseerrvviicceess:: What isyour number one financial concern? What tasks do youperform to address this issue? If you could hire a goodfinancial consultant to solve a problem (for members ofyour group), what would you have that person do? Why?
AAbboouutt ccoommmmuunniiccaattiioonnss:: What do you (or people inyour group) read to keep up with the latest informationand industry developments? How often do you gettogether with members of your group, and what do youdo when that happens? If you seek permission to ask sixor eight questions to complete a marketing survey, mostpeople will give you the time. Be polite and don't try tosell anything. By the time you have surveyed five to eightpeople in a market, you should have sufficientinformation to decide if this is a genuine target marketyou wish to pursue. Be sure to offer to share the resultsof your survey with them. This will often set up your firstinterviews in the market on a good footing.
Business Traveller
The Miser andhis GoldOnce upon a time there was
a Miser who used to hide hisgold at the foot of a tree inhis garden; but every weekhe used to go and dig it upand gloat over his gains.A robber, who had noticed
this, went and dug up thegold and decamped with it.
When the Miser next cameto gloat over his treasures,he found nothing but theempty hole. He tore his hair,and raised such an outcrythat all the neighbours camearound him, and he toldthem how he used to comeand visit his gold.
Kiddies’ Corner
“Did you ever take any of itout?” asked one of them.“Nay, said he, “I only came
to look at it.”“Then come again and look
at the hole,” said aneighbour; “it will do you justas much good.”Moral: Wealth unused might
as well not exist.
40
HHuummoouurr� A man went to apply for a job. After filling
out all of his applications, he waitedanxiously for the outcome. Theemployer read all his applicationsand said, "We have an openingfor people like you." "Oh,great," he said, "What isit?" "It's called the door!"
� Sam: Would you punish me forsome thing I didn't do? Teacher: No, of course not. Sam: Good, because I didn't do myhomework.
� An artist asked the gallery owner if there hadbeen any interest in her paintings that were ondisplay. "Well, I have good news and bad news," the ownerresponded. "The good news is that a gentlemannoticed your work and wondered if it wouldappreciate in value after your death. I told him itwould and he bought all 10 of your paintings." "That's wonderful," the artist exclaimed. "What's thebad news?" "The gentleman was your doctor."
FFaasscciinnaattiinngg ffaaccttss• You burn 20 calories in an hour of chewing gum.
• Peanut oil is used in submarines for cooking becauseit does not smoke unless heated above 232OC.
• Bulletproof vests, windscreen vipers and laser printerswere all invented by women.
• 24 per cent of Los Angeles is road and car parks.
• A huge underground river runs underneath the Nile inEgypt, with six times more water than the river above.
• Sound carries so well in the Arctic that, on a calm day,a conversation can be heard from 1.8 miles away.
• Every day 2,59,200 people die.
• There are more stars than all of the grains of sand on Earth.
• The average cow gives nearly 200,000glasses of milk in its lifetime.
• In ancient China people committedsuicide by eating large quantities ofsalt.
• The waste produced by one chicken in its lifetimecan supply enough electricity to run a 100-watt bulb
for five hours.
• Our eyes contain two million workingparts.
• The liver, not the heart, is thesign of romance in northern
Morocco. When a Moroccan girlfalls in love she says, “Darling, you
have stolen my liver.”
WWhhyy iiss tthhee ggrraassss ggrreeeenn??The simple answer is because it reflects green
light and absorbs light of other wavelengths - that'sthe reason that anything is the colour it is.
In the case of grass and the other green plants, it is theresult of chlorophyll. That's the chemicals that allowphotosynthesis, which is the process by which plants usesunlight to extract sugar from water and carbon dioxide,throwing off oxygen as a waste product. Thephotosynthesis process utilises all parts of the sun's lightspectrum except green, which is reflected. The difficultquestion is why it rejects this particular waveband - andnobody knows the answer.
Knowledge BankWWhhyy ddooeess aa gglloowwwwoorrmm ggllooww??The ability of a living creature to glow (or make light) is
called bioluminescence (pronounced BI-o-LU-ma-NES-
sents). Creatures that make their
own light include squid, insects,
jelly fish, worms, bacteria and
sharks. In other words, many of
these animals either live in dark
places or are active at night.
TRIVIAJUNCTION
FACT: Chlorophyll makes the grass green.
Without the sun to give them light, they make their own
through chemical reactions.
Scientists think that creatures use bioluminescence for a
number of reasons. Some glow when they are in danger,
sending light in a direction or at an angle that helps them
hide their shadows, frightening and confusing their
predators. For example, a certain kind of squid squirts out
a glowing cloud of chemicals when it's attacked. Hidden
by the glow, it can then escape.
Others might use it to attract their prey, like the
anglerfish in Nemo. In the depths of the ocean, the
female anglerfish really does dangle a glowing rod that
attracts small fish and shrimp. Animals also glow to attract
a mate. That's what fireflies are doing when you try to
catch them on warm summer evenings.
Some creatures cannot control their glowing. They have
a special material in their cells called green fluorescent
protein (GFP) that is responsible for their appearance.
Scientists discovered GFP in 1961 in creatures living deep
undersea. Since then, these creatures have become
important tools in studying human diseases and in
understanding how the brain works.
For example, in the past 10 years scientists have figured
out how to attach cells glowing with GFP to cancer cells in
lab animals, like putting reflectors on bike pedals. The
glowing “labels” then help researchers see how the cancer
cells react to different types of medicine and treatment.
But not everyone thinks that people should be using
these amazing glowing creatures for scientific research.
TThhee BBeerrmmuuddaa TTrriiaanngglleeA section of the North Atlantic Ocean off North America
in which more than 50 ships and 20 airplanes are said tohave mysteriously disappeared. The area, whoseboundaries are not universally agreed upon, has a vaguelytriangular shape marked by the southern U.S. coast,Bermuda, and the Greater Antilles.
Reports of unexplained occurrences in the region dateto the mid-19th century. Some ships were discoveredcompletely abandoned for no apparent reason; otherstransmitted no distress signals and were never seen orheard from again. Aircraft have been reported and thenvanished, and rescue missions are said to have vanishedwhen flying in the area. However, wreckage has not beenfound, and some of the theories advanced to explain therepeated mysteries have been fanciful. Scientific searcheshave revealed nothing to substantiate the storied peril ofthe region - wherever it may be. Boaters and flierscontinue to venture through the triangle without event.
Fun Corner
Imagine that you're a kid who likesto pull the wings off bugs. Thatdoesn't necessarily make you bad, butit probably means you're not going towin Kid of the Year honours. Thatpretty much describes Oliver, an 11-year-old who's a bit confused andangry because his parents gotdivorced. What Oliver doesn't realise isthat while he's living in his world,there's a whole another world - apond world, with racoons, badgersand fat salamanders - right alongside.He doesn't realise it, that is, until he
comes crashing into the pond worldand magically becomes one of thosebugs whose wings he likes to pull off. Itturns out that Oliver can become anyanimal he touches in or around thepond. For the lonely boy, these newpond friends seem a nice match. Butnot all the animals are as good or funnyas Fat Mama the giant spider or Moochthe salamander (a real eating machine).In this quirky story of friendship in themost unlikely places, Oliver and theanimals must learn to trust each otherto fight off an evil animal villain.
Kid’s book
'Pond Scum,' by Alan Silberberg
Welcome aboardWelcome aboardOman Air’s constant endeavour is to make your journeysafe, comfortable and enjoyable. We provide below thedetails of the amenities that are provided on board for yourconvenience. Should you require anything not listed here,or have any queries, please contact our cabin crew. Theywill be delighted to be of assistance. If you have any sug-gestions to improve our service, please convey them to ourcabin crew.
Safety RegulationsHHAANNDD BBAAGGGGAAGGEE:: To ensure comfort to all the passengers,hand baggage in the cabin is limited to bags smaller than24 cm x 41 cm x 51 cm. These must be stored either in theoverhead baggage lockers or under the seat in front of you.Please do not leave any baggage in the aisle, galley or in away that obstructs the emergency exits. Doing so couldcause inconvenience and impede evacuation in an emer-gency.SSAAFFEETTYY OONN BBOOAARRDD:: Your safety is our prime concern. Youcan find a safety card in the seat pocket in front of you. Thiscard gives you the details of the safety features of the air-craft. Kindly study it carefully, note the emergency exits andpay close attention to the crew’s demonstration of theemergency drill. When the captain turns on the “Fastenseatbelts” sign due to any emergency or bad weather,please return to your seat immediately and fasten your seat-belt. For your own safety, we also recommend keeping yourseatbelt loosely fastened when seated during the flight.EELLEECCTTRROONNIICC EEQQUUIIPPMMEENNTT:: Portable electronic items such aspersonal computers and handheld games may not be usedduring take-off and landings as they could interfere with theaircraft’s equipment. Pocket calculators, hearing aids andheart pacemakers are exempt. Use of radios and mobilephones are prohibited on board at all times.
FACILITIES AVAILABLE ON BOARDIINN--FFLLIIGGHHTT EENNTTEERRTTAAIINNMMEENNTT:: For your enjoyment we arepleased to provide programmes in Arabic, English andHindi; we also show Tamil and Malayalam films in certainsectors. To listen to the programme you wish to enjoy, justplug in the headset and press the channel of your choiceon the control unit.RREEAADDIINNGG AANNDD WWRRIITTIINNGG MMAATTEERRIIAALL:: A wide selection ofnewspapers and magazines in English and Arabic, bothnational and international, are available on board. Should
you require aerogrammes or stationery, our crew will makethem available to you.TTOO FFRREESSHHEENN UUPP:: A selection of deodorants, perfumes,soaps, tissues and towels are available in the lavatories; alsoavailable are electric sockets for electric shavers.Toothbrushes, toothpaste and combs are available onrequest.FFIIRRSSTT AAIIDD:: Should you require any medical attention due toany pain or discomfort, please contact the cabin crewimmediately. They are trained in first aid procedures andemergency care. A first aid kit is available on board.DDUUTTYY FFRREEEE SSHHOOPPPPIINNGG:: A wide range of products are availableon board in the Duty Free Shopping facility; and you can findthe details of these in the accompanying literature. Pleasecontact the cabin crew if you wish to make any purchase.
SPECIAL REQUIREMENTSUUNNAACCCCOOMMPPAANNIIEEDD MMIINNOORRSS:: If your child aged between 7and 12 is flying unaccompanied, please inform us whilemaking the reservation. Our staff will be assigned to takecare of your child’s requirements, safeguarding their pass-port, immigration and medical cards.DDIISSAABBLLEEDD PPAASSSSEENNGGEERRSS:: Our ground and cabin crew will behappy to assist disabled or injured passengers in every waypossible. Kindly inform us of the nature of the disability inadvance while making the flight reservation to help usmake the necessary arrangements.IINNFFAANNTTSS OONN BBOOAARRDD:: We have a limited selection of babyfood on board, plus bottles, teats, talcum powder and dia-pers. Should you have special requirements for your child,please inform us while making your flight reservation andwe will endeavour to make arrangements. Our cabin staffwill be happy to warm your baby feeding bottles for you.Our aircraft are fitted with baby bassinets which should berequested while making your reservation. If you are carryinga child on your lap, please ask the cabin crew for a child’sseat belt before take off.
FLIGHT RECONFIRMATIONPassengers breaking their journey for more than 72 hours atany point are required to reconfirm their onward or returnreservation 72 hours before the flight. Oman Air is well rep-resented in all our destinations through our Oman Airoffices and General Sales Agents.
42
� Oman Air flies three NG B737-800 aircraft on international routes and to Salalah. This aircraft carries 154passengers (12 in Business Class and 142 in Economy) and is operated by two pilots and six cabin attendants.Maximum range of this aircraft is 5,940 km, with an average cruising speed of 818 kilometres per hour.
� Oman Air flies three NG B737-700 aircraft on international routes and to Salalah. This aircraft carries 114passengers (12 in Business Class and 102 in Economy) and is operated by two pilots and six cabin attendants.Maximum range of this aircraft is 4,190 km, with an average cruising speed of 818 kilometres per hour.
� Oman Air flies four ATR 42-500 aircraft. They carry 46 passengers and are operated by two Pratt & WhitneyCanada PW 127 turboprop engines. Maximum range is 774 km, and normal cruising speed is 525 kilometresper hour.
43
TELL US.WE WILL TRY HARDERCChhiieeff EExxeeccuuttiivvee OOffffiicceerr
CChheecckk iinnWas easy and fast
Staff was polite and helpful
GGrroouunndd SSttaaffff
Was presentable
Was courteous & helpful
Could solve my problem (If any)
BBuussiinneessss LLoouunnggee ((BBuussiinneessss CCllaassss PPaasssseennggeerrss))
Lounge facilities were good
Business centre facilities were good
The staff was courteous and efficient
Quality of food & beverages was good
Reading material was available
FFlliigghhtt AAtttteennddaannttss
Were presentable
Were courteous & friendly
Were prompt in answering my call
Could handle my request immediately
Briefed about the safety procedures properly
IInn--fflliigghhtt SSeerrvviicceess
Quality of food & beverages was good
In-flight magazine was interesting
Reading material was available
EEnntteerrttaaiinnmmeenntt
Had good choice
Programmes were interesting
DDuuttyy FFrreeee
Had a good range of products
AAiirrccrraafftt
Aircraft was clean
Had adequate room
Toilets were clean
PPuunnccttuuaalliittyy ooff tthhee fflliigghhtt
Flight was on time
CCoonnvveenniieennccee ooff fflliigghhtt ttiimmiinnggss
Flight timings are convenient
CCoonnvveenniieennccee ooff CCoonnnneeccttiioonnss
Connections are convenient
VV.. GGoooodd GGoooodd AAvveerraaggee WWeeaakkEExxcceelllleenntt
As the CEO of Oman Air it is my pleasure to welcome you aboard this flight. It has been our endeavour to offer the best ofservices at the standard that you have come to expect of us. It is of personal interest to me that your travel on Oman Air isenjoyable, pleasant and meets with your approval. I will appreciate, if you could spare the time to fill in the followingQuestionnaire, e-mail or fax me your comments of the Services, Facilities and Experience with Oman Air. Your feedback, beit an accolade or a critical comment, will assist us in identifying and improving the services offered to you. Thank you for fly-ing Oman Air.
Please write to me about any other aspect you would like to bring to my noticeName of Passenger:.....................................................................................................................................................................Address:...................................................... Tel:..................................... E-mail: ..........................................................................Flight on which you were travelling: ................................................... Date: ............................................................................Thank you for your time. Wish you a pleasant flight.SSeenniioorr MMaannaaggeerr CCuussttoommeerr SSuuppppoorrtt,, PP..OO.. BBooxx 5588,, PPoossttaall CCooddee 111111,, SSeeeebb,, SSuullttaannaattee ooff OOmmaann..TTeell:: 2244551199448888,, FFaaxx 2244551100338833,, EE--mmaaiill:: mmoohhaammmmeeddnn@@ooaass..ccoomm..oomm�
