350
Tivoli ® Business Systems Manager Installation and Configuration Guide Version 3.1 SC32-9089-00
Tivoli Business
Systems
Manager
Installation
and
Configuration
Guide
Version
3.1
SC32-9089-00
Tivoli Business
Systems
Manager
Installation
and
Configuration
Guide
Version
3.1
SC32-9089-00
Note
Before
using
this
information
and
the
product
it
supports,
read
the
information
in
Notices
on
page
321.
First
edition
(October
2004)
This
edition
applies
to
Version
3,
Release
1
of
IBM
Tivoli
Business
Systems
Manager
and
to
all
subsequent
releases
and
modifications
until
otherwise
indicated
in
new
editions.
Copyright
International
Business
Machines
Corporation
2000,
2004.
All
rights
reserved.
US
Government
Users
Restricted
Rights
Use,
duplication
or
disclosure
restricted
by
GSA
ADP
Schedule
Contract
with
IBM
Corp.
Contents
About
this
guide
.
.
.
.
.
.
.
.
.
.
. xi
Publications
.
.
.
.
.
.
.
.
.
.
.
.
.
. xi
IBM
Tivoli
Business
Systems
Manager
library
.
. xi
Related
publications
.
.
.
.
.
.
.
.
.
. xii
Accessing
publications
online
.
.
.
.
.
.
. xii
Ordering
publications
.
.
.
.
.
.
.
.
.
. xiii
Accessibility
.
.
.
.
.
.
.
.
.
.
.
.
.
. xiii
Tivoli
technical
training
.
.
.
.
.
.
.
.
.
. xiii
Support
information
.
.
.
.
.
.
.
.
.
.
. xiii
Participating
in
newsgroups
.
.
.
.
.
.
.
. xiv
Conventions
used
in
this
guide
.
.
.
.
.
.
. xiv
Typeface
conventions
.
.
.
.
.
.
.
.
.
. xiv
Operating
system-dependent
variables
and
paths
xv
Terminology
.
.
.
.
.
.
.
.
.
.
.
.
.
. xv
Part
1.
Specifications
and
Requirements
.
.
.
.
.
.
.
.
.
.
. 1
Chapter
1.
Server
and
Console
Specifications
.
.
.
.
.
.
.
.
.
.
.
. 3
Installation
CDs
.
.
.
.
.
.
.
.
.
.
.
.
. 3
Tivoli
Business
Systems
Manager
Components
.
.
. 4
Required
Components
.
.
.
.
.
.
.
.
.
. 4
Optional
Components
.
.
.
.
.
.
.
.
.
. 7
Consoles
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 7
Prerequisite
Software
.
.
.
.
.
.
.
.
.
.
. 7
Server
Specifications
.
.
.
.
.
.
.
.
.
.
.
. 8
Database
Server
.
.
.
.
.
.
.
.
.
.
.
. 8
Console
Server
.
.
.
.
.
.
.
.
.
.
.
.
. 9
Event
Handler
Server
(optional)
.
.
.
.
.
. 10
History
Server
(optional)
.
.
.
.
.
.
.
.
. 11
Host
Integration
Server
(optional)
.
.
.
.
.
. 11
Health
Monitor
Server
(optional)
.
.
.
.
.
. 12
Health
Monitor
Client
Specifications
.
.
.
.
. 12
Console
Specifications
.
.
.
.
.
.
.
.
.
.
. 13
Tivoli
Business
Systems
Manager
Console
.
.
. 13
Web
Console
Specifications
.
.
.
.
.
.
.
. 14
Executive
Dashboard
Specifications
.
.
.
.
. 14
Event
Enablement
Specifications
.
.
.
.
.
.
. 15
Recommended
Configurations
.
.
.
.
.
.
.
. 15
Alternate
Two
Server
Configuration
for
Tivoli
Business
Systems
Manager,
Enterprise
edition
.
. 16
Server
Test/Quality
Assurance
Systems
.
.
.
.
. 17
Hardware
and
Software
Requirements
.
.
.
. 18
Chapter
2.
Data
Source
Specifications
19
z/OS
Data
Source
Software
Requirements
.
.
.
. 19
Distributed
Data
Sources
Software
Requirements
.
. 20
External
Data
Interface
Supported
Levels
.
.
.
. 22
Part
2.
Installing
Tivoli
Business
Systems
Manager
.
.
.
.
.
.
.
.
. 23
Chapter
3.
Installation
Overview
.
.
.
. 25
Installation
Considerations
.
.
.
.
.
.
.
.
. 25
Installation
Checklist
.
.
.
.
.
.
.
.
.
.
. 26
Installing
Base
Services
.
.
.
.
.
.
.
.
. 26
Installing
the
Console
.
.
.
.
.
.
.
.
.
. 28
Switching
from
LocalOS
User
Registry
to
LightWeight
Directory
Access
Protocol
.
.
.
. 29
Chapter
4.
Installing
Prerequisite
Software
.
.
.
.
.
.
.
.
.
.
.
.
.
. 31
MKS
Toolkit
.
.
.
.
.
.
.
.
.
.
.
.
.
. 31
Microsoft
SQL
Server
.
.
.
.
.
.
.
.
.
.
. 31
SQL
Server
2000
Enterprise
Edition
.
.
.
.
. 32
Installing
SQL
Server
2000
Enterprise
Edition
32
Installing
SQL
Server
2000
Service
Pack
3a
.
. 33
Disabling
Selected
SQL
Server
2000
Query
Analyzer
Options
.
.
.
.
.
.
.
.
.
. 34
Configuring
SQL
Server
.
.
.
.
.
.
.
. 34
Installing
SQL
Server
2000
Client
Tools
.
.
.
. 35
Installation
.
.
.
.
.
.
.
.
.
.
.
. 35
Disabling
Selected
SQL
Server
2000
Query
Analyzer
Options
.
.
.
.
.
.
.
.
.
. 35
Host
Integration
Server
Client
.
.
.
.
.
.
.
. 36
Installing
the
Host
Integration
Server
Client
.
. 36
Configuring
the
Host
Integration
Server
Client
36
Chapter
5.
Installing
and
Configuring
Base
Services
.
.
.
.
.
.
.
.
.
.
. 39
The
Database
Server
.
.
.
.
.
.
.
.
.
.
. 39
Prerequisites
.
.
.
.
.
.
.
.
.
.
.
.
. 39
Installation
.
.
.
.
.
.
.
.
.
.
.
.
. 39
Verification
.
.
.
.
.
.
.
.
.
.
.
.
. 41
Configuring
the
Database
Server
.
.
.
.
.
. 42
The
Console
Server
.
.
.
.
.
.
.
.
.
.
.
. 42
Prerequisites
.
.
.
.
.
.
.
.
.
.
.
.
. 42
Installation
.
.
.
.
.
.
.
.
.
.
.
.
. 42
Verification
.
.
.
.
.
.
.
.
.
.
.
.
. 45
Configuration
.
.
.
.
.
.
.
.
.
.
.
. 45
Configuring
WebSphere
Application
Server
to
use
LDAP
.
.
.
.
.
.
.
.
.
.
.
.
. 46
The
Event
Handler
Server
.
.
.
.
.
.
.
.
. 48
Prerequisites
.
.
.
.
.
.
.
.
.
.
.
.
. 48
Installation
.
.
.
.
.
.
.
.
.
.
.
.
. 48
Verification
.
.
.
.
.
.
.
.
.
.
.
.
. 49
Configuration
.
.
.
.
.
.
.
.
.
.
.
. 49
Running
the
makemvscomponents
command
49
Configuring
the
ASITECListenerSvc
Service
. 50
Chapter
6.
Installing
Consoles
.
.
.
. 51
Tivoli
Business
Systems
Manager
Console
.
.
.
. 51
Installing
the
Console
.
.
.
.
.
.
.
.
.
. 51
Distributing
the
Console
in
a
Tivoli
Management
Environment
.
.
.
.
.
.
.
.
.
.
.
.
. 52
Silently
Installing
the
Console
.
.
.
.
.
.
. 52
Copyright
IBM
Corp.
2000,
2004
iii
Uninstalling
the
Console
.
.
.
.
.
.
.
.
. 52
Web
Console
.
.
.
.
.
.
.
.
.
.
.
.
.
. 52
Executive
Dashboard
.
.
.
.
.
.
.
.
.
.
. 53
Chapter
7.
Optional
Components
.
.
. 55
Host
Integration
Server
.
.
.
.
.
.
.
.
.
. 55
Host
Integration
Server
Security
.
.
.
.
.
. 55
Installing
LU6.2
Support
.
.
.
.
.
.
.
.
. 56
Configuring
SNA
Services
Using
PU2.1
Node
56
Installing
the
Host
Integration
Server
.
.
.
. 57
Validating
LU6.2
Support
.
.
.
.
.
.
.
.
. 62
Configuring
Communication
Services
.
.
.
.
. 63
Installing
Event
Handler
Server
(Configuration
1)
.
.
.
.
.
.
.
.
.
. 63
Installing
Event
Handler
Server
(Configuration
2)
.
.
.
.
.
.
.
.
.
. 64
Installing
Event
Handler
Server
Using
IP
Communication
Services
.
.
.
.
.
.
.
.
. 65
Adding
Additional
Operating
Systems
.
.
.
. 66
IP
Communication
Support
.
.
.
.
.
.
. 67
The
History
Server
.
.
.
.
.
.
.
.
.
.
.
. 67
Prerequisites
.
.
.
.
.
.
.
.
.
.
.
.
. 68
Installation
.
.
.
.
.
.
.
.
.
.
.
.
. 68
Configuring
SQL
on
the
History
Server
.
.
.
. 69
History
Server
Setup
.
.
.
.
.
.
.
.
.
. 70
Moving
Data
from
the
Database
Server
to
the
History
Server
.
.
.
.
.
.
.
.
.
.
.
. 71
Description
of
the
History
BCP
Jobs
.
.
.
.
. 71
History
Server
Jobs
.
.
.
.
.
.
.
.
.
. 72
Database
Server
Jobs
.
.
.
.
.
.
.
.
. 73
Configuring
the
Reporting
System
.
.
.
.
.
.
. 74
Adding
Report
Users
.
.
.
.
.
.
.
.
.
. 74
Local
OS
Authentication
.
.
.
.
.
.
.
. 74
LDAP
Authentication
.
.
.
.
.
.
.
.
. 75
Reporting
System
User
Authentication
.
.
.
. 75
History
Server
Web
Application
Image
Folder
Access
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 77
Installing
the
Reporting
System
on
Windows
Server
2003
.
.
.
.
.
.
.
.
.
.
.
.
. 77
Health
Monitor
.
.
.
.
.
.
.
.
.
.
.
.
. 78
Installing
the
Health
Monitor
Server
.
.
.
.
. 78
Verification
.
.
.
.
.
.
.
.
.
.
.
.
. 80
Configuring
the
Health
Monitor
Server
.
.
.
. 80
Configuring
the
Health
Monitor
Service
.
.
. 80
Required
Services
.
.
.
.
.
.
.
.
.
. 80
Using
the
SQL
Query
Analyzer
to
Configure
Staged
Event
Status
.
.
.
.
.
.
.
.
. 82
Monitoring
Database
Queues
.
.
.
.
.
. 83
Installing
the
Health
Monitor
Client
.
.
.
.
. 84
Common
Listener
.
.
.
.
.
.
.
.
.
.
.
. 85
Configuring
the
Common
Listener
.
.
.
.
.
. 85
CL_Options
Table
Properties
.
.
.
.
.
.
.
. 86
Agent
Listener
.
.
.
.
.
.
.
.
.
.
.
.
. 86
EIF
Sender
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 87
The
Failover
Process
.
.
.
.
.
.
.
.
.
.
. 88
Problem
Management
and
Automatic
Ticketing
and
Change
Management
.
.
.
.
.
.
.
.
.
.
. 88
Automated
Business
Systems
.
.
.
.
.
.
.
. 89
XML
Toolkit
.
.
.
.
.
.
.
.
.
.
.
.
.
. 89
Installing
the
XML
Toolkit
.
.
.
.
.
.
.
. 89
Chapter
8.
Installing
and
Configuring
Source/390
Components
.
.
.
.
.
.
. 91
Install
Tivoli
Business
Systems
Manager
Components
.
.
.
.
.
.
.
.
.
.
.
.
.
. 91
z/OS
Performance
.
.
.
.
.
.
.
.
.
.
.
. 91
Source/390
Address
Spaces
.
.
.
.
.
.
.
. 91
Running
Multiple
Copies
of
Source/390
on
a
z/OS
Image
.
.
.
.
.
.
.
.
.
.
.
.
. 91
Startup
Parameter
Considerations
.
.
.
.
.
.
. 91
Source/390
Object
Pump
Startup
Parameters
.
. 92
Source/390
Dataspace
Startup
Parameters
.
.
. 99
Source/390
Object
Server
Startup
Parameters
100
Common
Parameters
for
LU6.2
and
TCP/IP
Interfaces
.
.
.
.
.
.
.
.
.
.
.
.
. 100
LU6.2
Interface
.
.
.
.
.
.
.
.
.
.
. 101
TCP/IP
Interface
.
.
.
.
.
.
.
.
.
. 101
Optional
Parameters
for
TCP/IP
Interface
102
Optional
DD
Names
for
the
Source/390
Object
Server
.
.
.
.
.
.
.
.
.
.
. 104
Setting
Parameters
for
Language
Support
.
. 105
SNA
Services
Definitions
When
Using
SNA
.
.
. 105
Source/390
Security
.
.
.
.
.
.
.
.
.
.
. 106
Defining
an
OMVS
Segment
.
.
.
.
.
.
. 106
OPERCMDS
Security
Definition
.
.
.
.
.
. 108
Custom
Version
of
the
IRXANCHR
Table
.
.
.
. 108
Source/390
Commands
.
.
.
.
.
.
.
.
.
. 109
Bulk
Discovery
.
.
.
.
.
.
.
.
.
.
.
.
. 109
Configuring
the
GTMAOPE0
Utility
.
.
.
.
. 109
Configuring
the
ASIMVSIPListenerSvc
Service
111
Configuring
Discovery
Load
SQL
Server
Job
.
. 111
Chapter
9.
Installing
and
Configuring
z/OS
Data
Sources
.
.
.
.
.
.
.
.
. 113
Tivoli
NetView
for
OS/390
and
z/OS
.
.
.
.
. 113
1.
Install
Tivoli
Business
Systems
Manager
Components
.
.
.
.
.
.
.
.
.
.
.
.
. 114
2.
Determine
NetView
for
z/OS
Started
Tasks
114
3.
Customize
every
NetView
for
z/OS
Started
Task
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 115
a.
Update
NetView
for
z/OS
Started
Task
JCL
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 115
b.
Configure
NetView
Parameter
Members
115
c.
Modify
Security
Settings
for
NetView
.
. 119
d.
Define
Program
to
Program
Interface
Connection
.
.
.
.
.
.
.
.
.
.
.
. 120
e.
Define
NETCONV
Link
.
.
.
.
.
.
. 120
f.
Review
NetView
Tuning
Considerations
120
4.
Customize
Data
Sources
.
.
.
.
.
.
.
. 122
a.
IMS
Data
Source
.
.
.
.
.
.
.
.
. 122
b.
DB2
Data
Source
.
.
.
.
.
.
.
.
. 123
c.
DB2
PM/PE
Data
Source
.
.
.
.
.
.
. 123
d.
MainView
Data
Sources
.
.
.
.
.
.
. 123
e.
ASG-TMON
Data
Sources
.
.
.
.
.
. 124
f.
CICSPlex
SM
Data
Source
.
.
.
.
.
. 124
g.
Systems
Automation
V2.1
or
V2.2
Data
Source
.
.
.
.
.
.
.
.
.
.
.
.
.
. 124
h.
Coexistence
Issues
with
SA
and
CICSPlex
SM
Data
Sources
.
.
.
.
.
.
.
.
.
. 124
5.
Restart
NetView
.
.
.
.
.
.
.
.
.
. 126
iv
IBM
Tivoli
Business
Systems
Manager:
Installation
and
Configuration
Guide
6.
Continue
with
Data
Source
Installation
and
Customization
Steps
.
.
.
.
.
.
.
.
.
. 126
IMS
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 126
1.
Install
Tivoli
Business
Systems
Manager
for
IMS
Components
.
.
.
.
.
.
.
.
.
.
. 126
2.
Perform
IMS
Region
Configuration
for
IMS
Regions
.
.
.
.
.
.
.
.
.
.
.
.
.
. 127
a.
Install
IMS
AO
Exit
.
.
.
.
.
.
.
. 127
b.
Modify
IMS
Setup
.
.
.
.
.
.
.
.
. 129
3.
Perform
Initial
Discovery
(optional)
.
.
.
. 130
4.
Configure
NetView
Components
.
.
.
.
. 130
a.
Configure
NetView
.
.
.
.
.
.
.
. 130
5.
Configure
z/OS
Components
(optional)
.
.
. 130
a.
Install
the
IHS$MPF
exit
.
.
.
.
.
.
. 130
6.
Modify
Tivoli
Business
Systems
Manager
Windows
Settings
.
.
.
.
.
.
.
.
.
.
. 131
a.
Configure
SQL
Server
Job
.
.
.
.
.
. 131
7.
Restart
NetView
.
.
.
.
.
.
.
.
.
. 131
8.
Verify
Installation
.
.
.
.
.
.
.
.
.
. 131
a.
Verify
Host
Customization
.
.
.
.
.
. 131
b.
Verify
End-to-End
Connectivity
.
.
.
. 131
c.
Verify
IMS
Rediscovery
.
.
.
.
.
.
. 132
d.
Verify
IMS
Event
Monitoring
.
.
.
.
. 132
e.
Verify
Poll
Monitors
.
.
.
.
.
.
.
. 132
f.
Verify
Console
Commands
.
.
.
.
.
. 132
9.
Disable
Logging
of
Events
Sent
to
the
Tivoli
Business
Systems
Manager
Pump
PPI
Receiver
. 132
DB2
Universal
Database
for
z/OS
and
OS/390,
and
DB2
Performance
Monitor/Performance
Expert
.
. 132
1.
Install
Tivoli
Business
Systems
Manager
for
DB2
components
.
.
.
.
.
.
.
.
.
.
. 133
2.
Confirm
z/OS
security
configuration
.
.
.
. 133
3.
Configure
DB2
for
each
DB2
subsystem
or
data
sharing
group
.
.
.
.
.
.
.
.
.
. 133
DB2
Security
.
.
.
.
.
.
.
.
.
.
. 134
4.
Configure
NetView
Components
.
.
.
.
. 135
a.
Configure
NetView
.
.
.
.
.
.
.
. 135
b.
Make
the
DB2
modules
available
to
NetView
.
.
.
.
.
.
.
.
.
.
.
.
. 135
c.
Additional
steps
for
DB2
data
sharing
support
.
.
.
.
.
.
.
.
.
.
.
.
. 135
d.
Additional
steps
for
DB2
Version
8
support
.
.
.
.
.
.
.
.
.
.
.
.
. 136
5.
Perform
Initial
Discovery
(optional)
.
.
.
. 136
6.
Restart
NetView
.
.
.
.
.
.
.
.
.
. 136
7.
Verify
Installation
.
.
.
.
.
.
.
.
.
. 136
a.
Verify
Host
Customization
.
.
.
.
.
. 136
b.
Verify
End-to-End
Connectivity
.
.
.
. 137
c.
Verify
DB2
Rediscovery
.
.
.
.
.
.
. 137
d.
Verify
DB2
Event
Monitoring
.
.
.
.
. 137
e.
Verify
Poll
Monitors
.
.
.
.
.
.
.
. 137
f.
Verify
Console
Commands
.
.
.
.
.
. 137
8.
Disable
Logging
of
Events
Sent
to
the
Tivoli
Business
Systems
Manager
Pump
PPI
Receiver
. 137
9.
Configure
DB2
Performance
Monitor/Performance
Expert
.
.
.
.
.
.
. 137
Automation
.
.
.
.
.
.
.
.
.
.
.
.
.
. 138
NetView
for
z/OS
.
.
.
.
.
.
.
.
.
.
. 138
System
Automation
for
OS/390
.
.
.
.
.
. 139
1.
Install
Tivoli
Business
Systems
Manager
Components
.
.
.
.
.
.
.
.
.
.
.
. 139
2.
Customize
System
Automation
for
OS/390
140
3.
Perform
Initial
Discovery
(Optional)
.
.
. 140
4.
Configure
NetView
Components
.
.
.
. 140
5.
Configure
z/OS
components
.
.
.
.
. 141
6.
Restart
NetView
.
.
.
.
.
.
.
.
. 141
7.
Verify
installation
.
.
.
.
.
.
.
.
. 141
8.
Disable
Logging
of
Events
Sent
to
the
Tivoli
Business
Systems
Manager
Pump
PPI
Receiver
.
.
.
.
.
.
.
.
.
.
.
.
. 142
OPS/MVS
.
.
.
.
.
.
.
.
.
.
.
.
. 142
AF/OPERATOR
and
Auto
OPERATOR
.
.
.
. 143
Job
Schedulers
.
.
.
.
.
.
.
.
.
.
.
.
. 143
Tivoli
Workload
Scheduler
for
z/OS
.
.
.
.
. 143
Installing
Tivoli
Workload
Scheduler
for
z/OS
.
.
.
.
.
.
.
.
.
.
.
.
.
. 143
Configuring
Tivoli
Workload
Scheduler
for
z/OS
.
.
.
.
.
.
.
.
.
.
.
.
.
. 144
Installing
Unicenter
CA-7
.
.
.
.
.
.
.
. 146
Configuring
Unicenter
CA-7
.
.
.
.
.
. 146
Installing
ASG-Zeke
.
.
.
.
.
.
.
.
.
. 151
Configuring
ASG-Zeke
.
.
.
.
.
.
.
. 151
BMC
CONTROL-M
for
OS/390
.
.
.
.
.
. 158
Installing
BMC
CONTROL-M
for
OS/390
158
Configuring
BMC
CONTROL-M
for
OS/390
159
IBM
Tivoli
OMEGAMON
XE
for
MVS,
CICS,
DB2
and
IMS
Using
the
OMEGAMON
Classic
Interface
. 160
Defining
Virtual
3270
Pool
Terminals
.
.
.
. 160
Configuring
LOGMODE
Entries
.
.
.
.
. 161
Configuring
the
Source/390
Object
Pump
for
IBM
Tivoli
OMEGAMON
XE
.
.
.
.
.
.
. 161
Configuring
Tivoli
OMEGAMON
XE
for
MVS,
CICS,
DB2
and
IMS
Using
the
OMEGAMON
Classic
Interface
.
.
.
.
.
.
.
.
.
.
. 161
Setting
Exceptions
and
Creating
the
Tivoli
OMEGAMON
Profile
.
.
.
.
.
.
.
.
. 162
Resource
Management
Facility
.
.
.
.
.
.
. 163
Configuring
Resource
Measurement
Facility
.
. 163
Source/390
Object
Pump
Startup
Parameters
163
CICSPlex
System
Manager
.
.
.
.
.
.
.
.
. 163
Installing
CICSPlex
System
Manager
.
.
.
. 164
Configuring
CICSPlex
System
Manager
.
.
. 164
Configuring
NetView
Components
.
.
.
. 164
Configuring
CICSPlex
SM
Resources
.
.
. 164
Defining
System
Availability
Monitoring
Alerts
.
.
.
.
.
.
.
.
.
.
.
.
.
. 165
Defining
MAS
Resource
Monitoring
Alerts
166
Sample
Alert
Definitions
.
.
.
.
.
.
. 166
Configuring
Windows
Components
for
CICSPlex
Discovery
.
.
.
.
.
.
.
.
. 167
Registry
Modifications
.
.
.
.
.
.
.
. 167
Configuring
Scheduling
Jobs
.
.
.
.
.
. 167
Configuring
the
CICSPlex
SM
Discovery
.
. 167
Additional
Configuration
for
Data
sets
.
.
. 168
Base
CICS
Discovery
.
.
.
.
.
.
.
.
.
.
. 168
1.
Install
Tivoli
Business
Systems
Manager
for
Base
CICS
Discovery
Components
.
.
.
.
. 169
2.
Determine
if
CICS
EXCI
Application
is
Required
.
.
.
.
.
.
.
.
.
.
.
.
.
. 169
3.
Install
CICS
EXCI
Application
and
Resources
(optional)
.
.
.
.
.
.
.
.
.
.
.
.
.
. 169
a.
Define
EXCI
Application
to
CICS
.
.
.
. 170
Contents
v
b.
Update
CICS
Definitions
.
.
.
.
.
.
. 170
4.
Configure
z/OS
Components
.
.
.
.
.
. 170
a.
Define
Access
for
the
CICS
VSAM
File
.
. 170
b.
Define
Access
for
the
Generic
EXCI
Interface
.
.
.
.
.
.
.
.
.
.
.
.
. 171
c.
Define
Access
for
CICS
Commands
.
.
. 171
d.
Modify
the
IHSCFTP
Template
JCL
.
.
. 171
e.
Modify
IHSCBCPJ
Discovery
JCL
.
.
.
. 171
5.
Configuring
Windows
Components
for
CICSPlex
Discovery
.
.
.
.
.
.
.
.
.
. 171
6.
Submit
Job
and
Verify
Output
.
.
.
.
.
. 171
7.
Schedule
Job
as
Required
.
.
.
.
.
.
. 172
8.
Install
the
CICS
Transient
Data
Exit
Program
172
Tivoli
NetView
for
OS/390
RODM
and
Tivoli
NetView
for
z/OS
RODM
.
.
.
.
.
.
.
.
. 173
Configuring
z/OS
Components
.
.
.
.
.
. 173
Configuring
Windows
Discovery
Components
174
Configuring
SQL
Server
Jobs
.
.
.
.
.
. 174
Storage
Management
.
.
.
.
.
.
.
.
.
.
. 175
Configuring
System-Managed
Storage
.
.
.
. 175
Configuring
z/OS
Components
.
.
.
.
. 176
Configuring
Windows
Discovery
Components
.
.
.
.
.
.
.
.
.
.
.
. 177
Enabling
Interval
Monitoring
.
.
.
.
.
. 177
Configuring
Data
Facility
Systems
Managed
Storage
Hierarchical
Storage
Manager
.
.
.
. 179
Enabling
the
HSM
Monitor/Tuner
Interface
179
Configuring
HSM
Monitor/Tuner
Workstation
.
.
.
.
.
.
.
.
.
.
.
. 179
Modifying
an
Existing
MON9999
Routine
179
Configuring
Extended
Remote
Copy
Discovery
180
Configuring
z/OS
Components
.
.
.
.
. 180
Registry
Modifications
.
.
.
.
.
.
.
. 180
Configuring
SQL
Server
Jobs
.
.
.
.
.
. 180
ASGTMON
for
CICS
.
.
.
.
.
.
.
.
.
. 180
1.
Perform
CICS
Initial
Discovery
(optional)
.
. 181
2.
Configure
ASGTMON
.
.
.
.
.
.
.
. 181
a.
Configure
ASGTMON
for
CICS
to
Use
z/OS
Syslog
.
.
.
.
.
.
.
.
.
.
.
. 181
b.
Determine
ASG-TMON
for
CICS
Messages
to
be
Monitored
.
.
.
.
.
.
.
.
.
. 181
3.
Configure
NetView
Components
.
.
.
.
. 182
a.
Configure
NetView
.
.
.
.
.
.
.
. 182
4.
Restart
NetView
.
.
.
.
.
.
.
.
.
. 182
ASGTMON
for
DB2
.
.
.
.
.
.
.
.
.
.
. 182
1.
Configure
Tivoli
Business
Systems
Manager
for
DB2
.
.
.
.
.
.
.
.
.
.
.
.
.
. 182
2.
Configure
ASGTMON
.
.
.
.
.
.
.
. 182
a.
Configure
ASGTMON
for
DB2
to
Use
z/OS
Syslog
.
.
.
.
.
.
.
.
.
.
.
. 182
3.
Configure
NetView
Components
.
.
.
.
. 183
a.
Configure
NetView
.
.
.
.
.
.
.
. 183
4.
Restart
NetView
.
.
.
.
.
.
.
.
.
. 183
ASG-TMON
for
MVS
.
.
.
.
.
.
.
.
.
.
. 183
1.
Configure
ASG-TMON
for
MVS
.
.
.
.
. 184
a.
Create
a
User
ID
for
ASG-TMON
for
MVS
184
b.
Customize
ASG-TMON
for
MVS
Exceptions
.
.
.
.
.
.
.
.
.
.
.
. 184
2.
Configure
Tivoli
Business
Systems
Manager
184
a.
Customize
the
IHSZTMIN
Parameter
Member
.
.
.
.
.
.
.
.
.
.
.
.
. 184
b.
Customize
IHSZTMEV
Parameter
Member
184
3.
Configure
NetView
Components
.
.
.
.
. 184
a.
Configure
NetView
.
.
.
.
.
.
.
. 184
b.
Define
TAF
SRCLUs
for
NetView
.
.
.
. 184
4.
Restart
NetView
.
.
.
.
.
.
.
.
.
. 185
BMC
MAINVIEW
for
CICS
.
.
.
.
.
.
.
.
. 185
1.
Perform
CICS
Initial
Discovery
(optional)
.
. 185
2.
Configure
BMC
MAINVIEW
.
.
.
.
.
. 185
a.
Configure
BMC
MAINVIEW
for
CICS
to
Use
z/OS
Syslog
.
.
.
.
.
.
.
.
.
. 185
b.
Create
a
Journal
Log
User
Exit
Routine
185
c.
Configure
BMC
MAINVIEW
for
CICS
to
Specify
Correct
Target
.
.
.
.
.
.
.
. 185
3.
Configure
NetView
Components
.
.
.
.
. 186
a.
Configure
NetView
.
.
.
.
.
.
.
. 186
4.
Restart
NetView
.
.
.
.
.
.
.
.
.
. 186
MAINVIEW
for
DB2
.
.
.
.
.
.
.
.
.
.
. 186
1.
Configure
Tivoli
Business
Systems
Manager
for
DB2
.
.
.
.
.
.
.
.
.
.
.
.
.
. 186
2.
Configure
BMC
MAINVIEW
.
.
.
.
.
. 186
a.
Configure
BMC
MAINVIEW
for
DB2
to
Use
z/OS
Syslog
.
.
.
.
.
.
.
.
.
. 186
b.
Configure
BMC
MAINVIEW
for
DB2
Background
Exception
Sampler
to
use
WTO
. 186
c.
Configure
BMC
MAINVIEW
for
DB2
to
Specify
Correct
Target
.
.
.
.
.
.
.
. 187
3.
Configure
NetView
Components
.
.
.
.
. 187
a.
Configure
NetView
.
.
.
.
.
.
.
. 187
4.
Restart
NetView
.
.
.
.
.
.
.
.
.
. 187
MAINVIEW
for
OS/390
.
.
.
.
.
.
.
.
.
. 187
1.
Configure
BMC
MAINVIEW
for
OS/390
to
use
z/OS
Syslog
.
.
.
.
.
.
.
.
.
.
. 187
2.
Configure
NetView
Components
.
.
.
.
. 187
a.
Configure
NetView
.
.
.
.
.
.
.
. 187
3.
Restart
NetView
.
.
.
.
.
.
.
.
.
. 187
MAINVIEW
for
IMS
.
.
.
.
.
.
.
.
.
.
. 188
1.
Configure
Tivoli
Business
Systems
Manager
for
IMS
.
.
.
.
.
.
.
.
.
.
.
.
.
. 188
2.
Configure
BMC
MAINVIEW
.
.
.
.
.
. 188
a.
Configure
BMC
MAINVIEW
for
IMS
to
Use
z/OS
Syslog
.
.
.
.
.
.
.
.
.
. 188
b.
Configure
BMC
MAINVIEW
for
IMS
to
Specify
Correct
Target
.
.
.
.
.
.
.
. 188
3.
Configure
NetView
Components
.
.
.
.
. 188
a.
Configure
NetView
.
.
.
.
.
.
.
. 188
4.
Restart
NetView
.
.
.
.
.
.
.
.
.
. 188
WebSphere
for
z/OS
and
WebSphere
for
OS/390
189
Configuring
WebSphere
for
z/OS
and
WebSphere
for
OS/390
.
.
.
.
.
.
.
.
. 189
Configuring
z/OS
Components
.
.
.
.
. 189
Registry
Modifications
.
.
.
.
.
.
.
. 189
Communication
Between
z/OS
and
the
Tivoli
Business
Systems
Manager
Servers
.
.
.
.
.
. 189
Defining
the
Logical
Unit
Name
.
.
.
.
.
. 189
Setting
the
User
ID
for
z/OS
Tasks
.
.
.
.
. 190
Starting
Task
Server
Manually
or
Automatically
190
Configuring
z/OS
Task
Authentication
.
.
.
. 190
Enabling
Task
Server
z/OS
Support
.
.
.
.
. 192
Installing
and
Configuring
Distributed
Data
Sources
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 192
vi
IBM
Tivoli
Business
Systems
Manager:
Installation
and
Configuration
Guide
Associating
Tivoli
Enterprise
Console
Events
with
Common
Listener
Resources
.
.
.
.
.
.
.
. 192
Chapter
10.
Installing
and
Configuring
Components
on
Tivoli
Enterprise
Console
.
.
.
.
.
.
.
.
.
.
.
.
.
. 193
Installing
and
Configuring
Tivoli
Business
Systems
Manager
Event
Enablement
.
.
.
.
.
.
.
. 193
Installing
Tivoli
Business
Systems
Manager
Event
Enablement
.
.
.
.
.
.
.
.
.
.
. 193
Installing
Distributed
Components
from
the
Tivoli
Desktop
.
.
.
.
.
.
.
.
.
.
. 194
Installing
Distributed
Components
from
the
Command
Line
.
.
.
.
.
.
.
.
.
.
. 195
Additional
Installation
Options
.
.
.
.
. 196
Configuring
Event
Enablement
.
.
.
.
.
. 196
Configuring
the
Solaris
/etc/system
File
.
. 196
Tivoli
Task
Support
.
.
.
.
.
.
.
.
. 197
Mapping
Tivoli
Enterprise
Console
Event
Severity
to
Tivoli
Business
Systems
Manager
Alerts
.
.
.
.
.
.
.
.
.
.
.
.
.
. 198
Setting
User
Rights
.
.
.
.
.
.
.
.
. 198
Configuring
TCP/IP
Port
Numbers
.
.
.
. 199
Configuring
for
Network
Address
Translation
199
Configuring
Multiple
Tivoli
Object
Servers
200
Configuring
the
Task
Server
.
.
.
.
.
. 200
Configuring
the
Server.Properties
File
.
.
. 201
Configuring
Event
Enablement
.
.
.
.
. 201
Tivoli
Enterprise
Console
Status
Integration
.
. 203
Status
Integration
Interfaces
.
.
.
.
.
. 203
Configuring
the
Status
Integration
.
.
.
. 204
Event
Integration
Facility
(EIF)
Sender
Event
Definition
.
.
.
.
.
.
.
.
.
.
.
. 206
Handling
Tivoli
Enterprise
Console
Duplicate
Events
.
.
.
.
.
.
.
.
.
.
.
.
.
. 206
Tivoli
Enterprise
Console
Optional
Rulebase
Configuration
.
.
.
.
.
.
.
.
.
.
.
.
. 207
IBM
Tivoli
Service
Level
Advisor
Events
for
the
Executive
Dashboard
.
.
.
.
.
.
.
.
.
. 207
Associating
Tivoli
Enterprise
Console
Events
with
Common
Listener
Resources
.
.
.
.
. 208
The
Tivoli
Business
Systems
Manager
for
390
Events
and
Tivoli
Enterprise
Console
Interface
. 208
Tivoli
Enterprise
Console
Event
Format
.
. 209
Message
Selection
and
Filtering
within
the
Source/390
Object
Server
.
.
.
.
.
.
. 209
Event
Logging
.
.
.
.
.
.
.
.
.
.
. 224
Implementation
and
Configuration
on
the
z/OS
Host
.
.
.
.
.
.
.
.
.
.
.
. 225
Object
Server
Operator
Commands
for
the
EIF
Interface
.
.
.
.
.
.
.
.
.
.
.
. 227
Chapter
11.
Installing
and
Configuring
Distributed
Data
Sources
.
.
.
.
.
. 229
Tivoli
Distributed
Monitoring
and
IBM
Tivoli
Monitoring
.
.
.
.
.
.
.
.
.
.
.
.
.
. 229
IBM
Tivoli
Monitoring
For
Products
.
.
.
.
.
. 229
Intelligent
Monitor
for
Tivoli
NetView
.
.
.
.
. 229
Installing
Intelligent
Monitor
for
Tivoli
NetView
230
Adapter
Configuration
.
.
.
.
.
.
.
.
. 230
Console
Start
Configuration
.
.
.
.
.
.
. 231
Installation
on
Tivoli
Business
Systems
Manager
.
.
.
.
.
.
.
.
.
.
.
.
. 231
Installing
the
Tivoli
NetView
Web
Console
232
Start
Fix
Pack
for
Version
7.1
.
.
.
.
.
. 232
Post-Installation
Checklist
.
.
.
.
.
.
. 232
Starting
the
Intelligent
Monitor
for
Tivoli
NetView
.
.
.
.
.
.
.
.
.
.
.
.
.
. 233
Intelligent
Monitor
for
HP
OpenView
.
.
.
.
. 233
Installing
Intelligent
Monitor
for
HP
OpenView
233
Starting
the
Intelligent
Monitor
for
HP
OpenView
.
.
.
.
.
.
.
.
.
.
.
. 234
Configuration
.
.
.
.
.
.
.
.
.
.
.
. 234
Starting
Intelligent
Monitor
for
HP
OpenView
235
Intelligent
Monitor
for
NetIQ
AppManager,
Unicenter
TNG,
and
BMC
PATROL
.
.
.
.
.
. 236
NetIQ
AppManager
.
.
.
.
.
.
.
.
.
. 236
Installing
Intelligent
Monitor
for
NetIQ
AppManager
Server
.
.
.
.
.
.
.
.
. 236
Configuring
Event
Discovery
.
.
.
.
.
. 237
Starting
the
Event
Discovery
Service
.
.
. 237
Uninstalling
Intelligent
Monitor
for
NetIQ
AppManager
Server
.
.
.
.
.
.
.
.
. 237
Unicenter
TNG
.
.
.
.
.
.
.
.
.
.
.
. 238
Installing
Intelligent
Monitor
for
Unicenter
TNG
.
.
.
.
.
.
.
.
.
.
.
.
.
. 238
Configuring
Event
Discovery
.
.
.
.
.
. 239
Configuring
Delta
Discovery
in
Intelligent
Monitor
for
Unicenter
TNG
.
.
.
.
.
. 239
Starting
the
Event
Discovery
Service
in
Intelligent
Monitor
for
Unicenter
TNG
.
.
. 239
Uninstalling
Intelligent
Monitor
for
Unicenter
TNG
.
.
.
.
.
.
.
.
.
.
.
.
.
. 240
BMC
PATROL
.
.
.
.
.
.
.
.
.
.
.
. 240
Installing
Intelligent
Monitor
for
BMC
PATROL
.
.
.
.
.
.
.
.
.
.
.
.
. 240
Configuring
Event
Discovery
.
.
.
.
.
. 241
Configuring
the
Listening
Service
in
Intelligent
Monitor
for
BMC
PATROL
.
.
. 241
Uninstalling
Intelligent
Monitor
for
BMC
PATROL
.
.
.
.
.
.
.
.
.
.
.
.
. 242
Chapter
12.
National
Language
Support
.
.
.
.
.
.
.
.
.
.
.
.
.
. 243
Installing
National
Language
Support
for
Intelligent
Monitor
for
NetIQ
AppManager,
BMC
PATROL
and
Unicenter
TNG
.
.
.
.
.
.
.
. 243
Prerequisites
.
.
.
.
.
.
.
.
.
.
.
.
. 243
Installing
National
Language
Support
for
Intelligent
Monitor
for
NetIQ
AppManager
.
. 243
Installing
National
Language
Support
for
Intelligent
Monitor
for
BMC
PATROL
.
.
.
. 244
Installing
National
Language
Support
for
Intelligent
Monitor
for
Unicenter
TNG
.
.
.
. 244
Installing
National
Language
Support
for
Intelligent
Monitor
V3.1
for
Tivoli
NetView
and
HP
OpenView
.
.
.
.
.
.
.
.
.
.
.
.
.
. 245
Prerequisites
.
.
.
.
.
.
.
.
.
.
.
.
. 245
Installing
National
Language
Support
for
Intelligent
Monitor
for
NetView
.
.
.
.
.
. 245
Contents
vii
Installing
National
Language
Support
for
Intelligent
Monitor
for
HP
OpenView
.
.
.
. 246
Installing
National
Language
Support
for
Other
Features
and
Components
in
a
Non-Tivoli
Management
Environment
(TME)
.
.
.
.
.
. 247
Prerequisites
.
.
.
.
.
.
.
.
.
.
.
.
. 247
National
Language
Support
Components
.
.
.
. 247
Windows
Operating
System
Environment
.
.
. 247
UNIX
Operating
System
Environment
.
.
.
. 248
Additional
Installation
Information
.
.
.
.
. 248
Additional
Information
for
Populating
the
Tivoli
Business
Systems
Manager
Databases
.
.
.
. 249
Prerequisites
.
.
.
.
.
.
.
.
.
.
.
. 249
Configuring
Microsoft
SQL
Server
for
Loading
Database
Resources
.
.
.
.
.
.
.
.
.
. 250
Installing
Language
Support
for
Other
Features
and
Components
in
a
Tivoli
Management
Environment
(TME)
.
.
.
.
.
.
.
.
.
.
. 250
Older
Versions
of
Event
Enablement
Language
Support:
.
.
.
.
.
.
.
.
.
.
.
.
.
. 251
Uninstalling
National
Language
Support
.
.
.
. 251
Prerequisites
.
.
.
.
.
.
.
.
.
.
.
.
. 251
Uninstalling
National
Language
Support
.
.
. 251
Removing
National
Language
Support
Resources
from
the
Databases
.
.
.
.
.
.
. 252
Uninstalling
Language
Support
from
a
Tivoli
Management
Environment
.
.
.
.
.
.
.
. 252
Uninstalling
National
Language
Support
for
Intelligent
Monitor
for
NetIQ
AppManager
.
. 253
Uninstalling
National
Language
Support
for
Intelligent
Monitor
for
BMC
PATROL
.
.
.
. 253
Uninstalling
National
Language
Support
for
Intelligent
Monitor
for
Unicenter
TNG
.
.
.
. 253
Uninstalling
National
Language
Support
for
Intelligent
Monitor
for
NetView
.
.
.
.
.
. 254
Uninstalling
National
Language
Support
for
Intelligent
Monitor
for
HP
OpenView
.
.
.
. 254
Globalization
Issues
.
.
.
.
.
.
.
.
.
.
. 255
Using
the
Executive
Dashboard
in
Hebrew
and
Arabic
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 255
Problems
When
Issuing
Scripts
.
.
.
.
.
. 255
Traditional
Chinese
Bold
and
Italic
Font
Display
Problems
.
.
.
.
.
.
.
.
.
.
.
.
.
. 255
Traditional
Chinese
Bold
and
Italic
Font
Display
Problems
when
Installing
Intelligent
Monitor
.
.
.
.
.
.
.
.
.
.
.
.
. 256
Simplified
Chinese
Bold
and
Italic
Font
Display
256
Japanese
Bold
and
Italic
Font
Display
Problems
257
Accelerator
Key
Labels
Shown
in
the
English
Language
.
.
.
.
.
.
.
.
.
.
.
.
.
. 257
IBM
World
Type
Font
.
.
.
.
.
.
.
.
. 257
Command
Line
Display
and
Bidirectional
Languages
.
.
.
.
.
.
.
.
.
.
.
.
. 258
Time
Zone
Display
in
Console
Preferences
.
. 258
Chapter
13.
Uninstalling
Tivoli
Business
Systems
Manager
.
.
.
.
. 259
Uninstalling
Tivoli
Business
Systems
Manager
Base
Services
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 259
Uninstalling
the
Console
.
.
.
.
.
.
.
.
. 260
Part
3.
Upgrading
Tivoli
Business
Systems
Manager
.
.
.
.
.
.
.
. 263
Chapter
14.
Upgrading
Overview
.
.
. 265
Upgrading
Considerations
.
.
.
.
.
.
.
.
. 265
Upgrading
Scenarios
.
.
.
.
.
.
.
.
.
.
. 266
Upgrading
Checklist
.
.
.
.
.
.
.
.
.
.
. 267
Upgrading
Base
Services
.
.
.
.
.
.
.
. 267
Upgrading
the
Console
.
.
.
.
.
.
.
.
. 273
Switching
from
LocalOS
User
Registry
to
LDAP
274
Upgrading
Using
Three
Systems
.
.
.
.
.
.
. 274
Prerequisites
.
.
.
.
.
.
.
.
.
.
.
.
. 274
Upgrading
Using
Three
Systems
.
.
.
.
.
. 274
Chapter
15.
Upgrading
SQL
Server
7.0
279
Chapter
16.
Upgrading
Data
Sources
281
Upgrading
Tivoli
NetView
for
OS/390
and
Tivoli
NetView
for
z/OS
.
.
.
.
.
.
.
.
.
.
.
. 281
Upgrading
Tivoli
Business
Systems
Manager
for
IMS
Components
.
.
.
.
.
.
.
.
.
.
.
. 281
Upgrading
DB2
Universal
Database
for
z/OS
and
OS/390
Components
.
.
.
.
.
.
.
.
.
.
. 282
Upgrading
System
Automation
for
OS/390
and
System
Automation
for
z/OS
.
.
.
.
.
.
.
. 283
Upgrading
Tivoli
Workload
Scheduler
.
.
.
.
. 284
Upgrading
CICSPlex
SM
.
.
.
.
.
.
.
.
. 286
Upgrading
Tivoli
NetView
for
OS/390
and
Tivoli
NetView
for
z/OS
RODM
.
.
.
.
.
.
.
.
. 287
Chapter
17.
Using
the
3.1
health
monitor
client
to
monitor
2.1.1
and
3.1
components
.
.
.
.
.
.
.
.
.
.
.
. 289
Chapter
18.
Upgrading
National
Language
Support
.
.
.
.
.
.
.
.
. 291
Chapter
19.
Moving
Your
Preferences
and
Workspace
Files
.
.
.
.
.
.
.
. 293
Prerequisites
.
.
.
.
.
.
.
.
.
.
.
.
.
. 293
Upgrading
.
.
.
.
.
.
.
.
.
.
.
.
.
. 293
Cleaning
Up
Preferences
.
.
.
.
.
.
.
.
. 294
Cleaning
Up
Workspaces
.
.
.
.
.
.
.
.
. 295
Chapter
20.
Upgrading
Distributed
Line
of
Business
Rules
to
Automated
Business
Systems
.
.
.
.
.
.
.
.
. 297
Overview
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 297
Upgrading
Automated
Business
Systems
.
.
.
. 297
Adding
Rules
that
Cannot
be
Upgraded
.
.
.
. 299
Appendix
A.
Configuring
Network
Communications
Using
Firewalls
.
.
. 301
Appendix
B.
Silently
Installing
and
Uninstalling
the
Console
.
.
.
.
.
. 303
viii
IBM
Tivoli
Business
Systems
Manager:
Installation
and
Configuration
Guide
Silent
Installation
.
.
.
.
.
.
.
.
.
.
.
. 303
Generation
and
Modification
of
Template
.
.
. 303
Generation
and
Modification
of
Response
File
304
Silently
Uninstalling
the
Console
.
.
.
.
.
.
. 305
Appendix
C.
Using
an
SQL
Account
Other
Than
sa
.
.
.
.
.
.
.
.
.
.
. 307
Appendix
D.
Distributing
the
Console
in
a
Tivoli
Managed
Environment
.
.
. 309
Distributing
an
Software
Package
Block
.
.
.
. 309
Removing
the
Console
Using
the
Tivoli
Desktop
310
Appendix
E.
Installing
Tivoli
Business
Systems
Manager
Using
the
Built-in
Screen
Reader
.
.
.
.
.
.
.
.
.
.
. 311
Installing
Tivoli
Business
Systems
Manager
Base
Services
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 311
Installing
the
Tivoli
Business
Systems
Manager
Console
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 311
Appendix
F.
Summary
of
Messages
Used
for
Automation
.
.
.
.
.
.
.
. 313
New
Messages
.
.
.
.
.
.
.
.
.
.
.
.
. 313
Changed
Messages
.
.
.
.
.
.
.
.
.
.
. 314
Deleted
Messages
.
.
.
.
.
.
.
.
.
.
.
. 315
Support
information
.
.
.
.
.
.
.
. 317
Searching
knowledge
bases
.
.
.
.
.
.
.
.
. 317
Search
the
information
center
on
your
local
system
or
network
.
.
.
.
.
.
.
.
.
.
. 317
Search
the
Internet
.
.
.
.
.
.
.
.
.
. 317
Obtaining
fixes
.
.
.
.
.
.
.
.
.
.
.
.
. 317
Contacting
IBM
Software
Support
.
.
.
.
.
. 318
Determine
the
business
impact
of
your
problem
319
Describe
your
problem
and
gather
background
information
.
.
.
.
.
.
.
.
.
.
.
.
. 319
Submit
your
problem
to
IBM
Software
Support
319
Notices
.
.
.
.
.
.
.
.
.
.
.
.
.
. 321
Trademarks
.
.
.
.
.
.
.
.
.
.
.
.
.
. 322
Index
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 325
Contents
ix
x
IBM
Tivoli
Business
Systems
Manager:
Installation
and
Configuration
Guide
About
this
guide
IBM
Tivoli
Business
Systems
Manager
is
an
enterprise
management
product
that
monitors
the
data
processing
resources
that
are
critical
to
a
business
application.
It
enables
end-to-end
monitoring
of
systems,
subsystems,
applications,
and
other
resources
in
your
enterprise,
from
z/OS
systems
to
distributed
systems.
Tivoli
Business
Systems
Manager
provides
your
operations
and
support
organizations,
application
owners,
and
management
with
a
view
of
the
system
components
as
they
relate
to
your
overall
business.
Publications
This
section
lists
publications
in
the
Tivoli
Business
Systems
Manager
library
and
related
documents.
It
also
describes
how
to
access
Tivoli
publications
online
and
how
to
order
Tivoli
publications.
IBM
Tivoli
Business
Systems
Manager
library
This
following
publications
are
in
the
IBM
Tivoli
Business
Systems
Manager
library:
v
IBM
Tivoli
Business
Systems
Manager
Planning
Guide,
SC32-9088,
provides
an
introduction
to
the
Tivoli
Business
Systems
Manager
product.
It
also
contains
planning
and
design
information
to
consider
when
implementing
a
Tivoli
Business
Systems
Manager
solution.
This
document
is
written
for
network
planners,
system
designers,
systems
administrators,
and
others
who
are
responsible
for
planning
and
implementing
the
product.
v
IBM
Tivoli
Business
Systems
Manager
Installation
and
Configuration
Guide,
SC32-9089,
provides
the
installation
and
configuration
tasks
necessary
for
the
implementation
of
Tivoli
Business
Systems
Manager.
This
document
is
written
for
system
administrators
and
others
who
are
responsible
for
installing
and
configuring
Tivoli
Business
Systems
Manager.
v
IBM
Tivoli
Business
Systems
Manager
Introducing
the
Consoles,
SC32-9086,
provides
an
introduction
to
the
Tivoli
Business
Systems
Manager
console,
Web
console,
executive
dashboard,
and
the
reporting
system.
This
document
is
written
for
operators
and
administrators.
v
IBM
Tivoli
Business
Systems
Manager
Administrators
Guide,
SC32-9085,
describes
administrative
tasks
for
Tivoli
Business
Systems
Manager.
This
document
is
written
for
system
administrators
and
others
who
perform
administrative
tasks
for
Tivoli
Business
Systems
Manager.
v
IBM
Tivoli
Business
Systems
Manager
Problem
and
Change
Management
Integration
Guide,
SC32-9130,
describes
how
to
write
request
processors
to
enable
the
problem,
change,
and
automatic
ticket
integration
function
provided
with
Tivoli
Business
Systems
Manager
to
work
with
problem
and
change
management
applications.
This
document
is
written
for
system
programmers.
v
IBM
Tivoli
Business
Systems
Manager
Command
Reference,
SC32-1243,
describes
the
commands
available
for
use
with
Tivoli
Business
Systems
Manager.
This
document
is
written
for
system
administrators
and
others
who
run
commands
and
scripts
for
Tivoli
Business
Systems
Manager.
Copyright
IBM
Corp.
2000,
2004
xi
v
IBM
Tivoli
Business
Systems
Manager
Message
Reference,
SC32-9087,
describes
the
messages
for
Tivoli
Business
Systems
Manager.
This
document
is
written
for
system
programmers,
network
planners,
operations
managers,
system
designers,
system
administrators,
network
operators,
and
others
who
need
message
information
for
Tivoli
Business
Systems
Manager.
v
IBM
Tivoli
Business
Systems
Manager
Troubleshooting
Guide,
SC32-9084,
describes
troubleshooting
tasks
to
diagnose
problems
with
Tivoli
Business
Systems
Manager.
This
document
is
written
for
system
administrators
and
others
who
perform
diagnostic
tasks
for
Tivoli
Business
Systems
Manager.
v
IBM
Tivoli
Business
Systems
Manager
Release
Notes,
GI11-4029,
describes
what
is
new
for
this
release
of
the
Tivoli
Business
Systems
Manager
product.
v
IBM
Tivoli
Business
Systems
Manager
Guide
for
Warehouse
Pack,
Version
3.1.0.0,
using
Tivoli
Data
Warehouse,
Version
1.2,
SC32-9114,
describes
how
to
use
the
warehouse
enablement
pack
to
extract
data
from
the
Tivoli
Business
Systems
Manager
database
and
load
it
into
the
Tivoli
Data
Warehouse
database,
where
it
can
be
accessed
using
reporting
and
data
analysis
tools.
This
document
is
written
for
administrators
and
others
who
plan
for
and
install
the
warehouse
pack,
use
and
maintain
the
warehouse
pack
and
its
reports,
or
create
new
reports.
An
index
is
provided
for
searching
the
Tivoli
Business
Systems
Manager
library.
If
you
have
Adobe
Acrobat
on
your
system,
you
can
use
the
Search
command
to
locate
specific
text
in
the
library.
For
more
information
about
using
the
index
to
search
the
library,
see
the
online
help
for
Acrobat.
Related
publications
The
Tivoli
Software
Glossary
includes
definitions
for
many
of
the
technical
terms
related
to
Tivoli
software.
The
Tivoli
Software
Glossary
is
available
at
the
following
Tivoli
software
library
Web
site:
http://www.ibm.com/software/tivoli/library/
Access
the
glossary
by
clicking
the
Glossary
link
on
the
left
pane
of
the
Tivoli
software
library
window.
Accessing
publications
online
The
documentation
CD
contains
the
publications
that
are
in
the
product
library.
The
format
of
the
publications
is
and
HTML.
IBM
posts
publications
for
this
and
all
other
Tivoli
products,
as
they
become
available
and
whenever
they
are
updated,
to
the
Tivoli
software
information
center
Web
site.
Access
the
Tivoli
software
information
center
by
first
going
to
the
Tivoli
software
library
at
the
following
Web
address:
http://www.ibm.com/software/tivoli/library/
Scroll
down
and
click
the
Product
manuals
link.
In
the
Tivoli
Technical
Product
Documents
Alphabetical
Listing
window,
click
the
Tivoli
Business
Systems
Manager
link
to
access
the
product
library
at
the
Tivoli
software
information
center.
xii
IBM
Tivoli
Business
Systems
Manager:
Installation
and
Configuration
Guide
http://www.ibm.com/software/tivoli/library/http://www.ibm.com/software/tivoli/library/
Note:
If
you
documents
on
other
than
letter-sized
paper,
set
the
option
in
the
File
window
that
allows
Adobe
Reader
to
letter-sized
pages
on
your
local
paper.
Ordering
publications
You
can
order
many
Tivoli
publications
online
at
the
following
Web
site:
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi
You
can
also
order
by
telephone
by
calling
one
of
these
numbers:
v
In
the
United
States:
800-879-2755
v
In
Canada:
800-426-4968
In
other
countries,
see
the
following
Web
site
for
a
list
of
telephone
numbers:
http://www.ibm.com/software/tivoli/order-lit/
Accessibility
Accessibility
features
help
users
with
a
physical
disability,
such
as
restricted
mobility
or
limited
vision,
to
use
software
products
successfully.
With
this
product,
you
can
use
assistive
technologies
to
hear
and
navigate
the
interface.
You
can
also
use
the
keyboard
instead
of
the
mouse
to
operate
all
features
of
the
graphical
user
interface.
For
information
about
installing
the
Tivoli
Business
Systems
Manager
product
using
the
built-in
screen
reader,
see
the
IBM
Tivoli
Business
Systems
Manager
Installation
and
Configuration
Guide.
For
information
about
the
shortcut
keys
that
can
be
used
with
the
Tivoli
Business
Systems
Manager
console,
see
the
Accessibility
appendix
in
IBM
Tivoli
Business
Systems
Manager
Introducing
the
Consoles.
Tivoli
technical
training
For
Tivoli
technical
training
information,
refer
to
the
following
IBM
Tivoli
Education
Web
site:
http://www.ibm.com/software/tivoli/education
Support
information
If
you
have
a
problem
with
your
IBM
software,
you
want
to
resolve
it
quickly.
IBM
provides
the
following
ways
for
you
to
obtain
the
support
you
need:
v
Searching
knowledge
bases:
You
can
search
across
a
large
collection
of
known
problems
and
workarounds,
Technotes,
and
other
information.
v
Obtaining
fixes:
You
can
locate
the
latest
fixes
that
are
already
available
for
your
product.
v
Contacting
IBM
Software
Support:
