TA Operations Manual

8/12/2019 TA Operations Manual

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Operation Manual for newly qualified editors


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Copyright @ 2014 WritePath Inc. All rights reserved .2 Operation Manual

WHATS INSIDE?

Contents Page

Flowchart 3

Log In 4

Personal Information 5

Setup 5

Edit Personal Information 6

Change Password 7

Job List 8

Quality Check List 17

Routine Check 17

Low Score Investigation 18Billing Information 19

Monthly Bill 19

Rejected Case Statistics 21

High Score Samples 22

High Score Samples 22

Contact Top Admit 23


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FLOWCHART ________________________________________________________________________________

STEP Customer System Consultant

1 Upload Essay

2 Distribute

3 Review

4 Accept(Job List)

Reject

5 Editing(Job List)

6 Uploadfinished Essay

(Job List)

7 Review

82nd Edit

14-Day Edit

Editing (7days)

Editing (14days)

9Case finished


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LOGIN ________________________________________________________________________________

Access www.topadmit.com and click on Login button as indicated below by the red arrow.
http://www.topadmit.com/http://www.topadmit.com/http://www.topadmit.com/http://www.topadmit.com/


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BASIC SETUP ________________________________________________________________________________

After you log in, it is MANDATORY to setup your personal information. Click Personal Information on the left-hand side,then click the Setup tab directly.

1) Going on a vacation? If you plan on taking a vacation, select Yes . Although it is not mandatory to work 24/7/365, please try to accept as many cases as possible, especially during our peakperiod from August to February. Working during these peak periods will positively contribute to your overall evaluation bythe Managing Editor (ME).

2) Accept 24-hour cases? Here you can choose whether or not you want to accept urgent (24-hour) editing cases (whichpay an additional 15% more) by selecting either Yes or No . Once you decide to take urgent cases, you must check youraccount at least three times a day (especially in the mornings).

3) Daylight-saving time? You will need to check this regularly as we switch from daylight savings time to normalstandard time. You can switch your time one hour earlier by selecting Yes. If you click No the system assumes youare on standard time. Also select the time zone for your location. The Top Admit system will automatically remember thetime zone you are in.


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EDIT PERSONAL INFORMATION ________________________________________________________________________________

Click the Edit Personal Information tab below the main Personal Information. Please fill in all the required fields, whichare designated with an asterisk.*


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CHANGE PASSWORD ________________________________________________________________________________

You may then click the Change Password tab below the main Personal Information tab to change account password.


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CASE ASSIGNMENT ________________________________________________________________________________

1) You will receive an email notification that a new editing case was assigned to you to claim.

2) Login into your account to see the case under Job List tab.

3) Click this button to decide to take the case.4) Click Must click to see details to view details of this case. MANDATORY. 5) Here you will see the Job content and show:

a. Service Name : Service type (essay premium/basic, rec. letter or resume)b. Word count limit: Word Count Limit is the maximum number of words your client has requested. This usuallycorresponds to the maximum word count specified by the school. Regardless of the word limit, please writesuccinctly to eliminate as many unnecessary words as possible.c. 14 -day edit: This is for those who require additional time to communicate with the consultants or additionalediting within a certain period of time. Our editing service already provides one additional opportunity for minormodifications within 7 days. If the client wants further editing, we will provide 3 additional revision opportunities(200 words each time) for 14 days after the first edit. Please pay extra attention if Y appears. You will be givenadditional compensation if this is selected (35% extra, as stated in the contract)


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Click on Job List to see more info about the case:

a. Must click to see details Here you will see the service type and the details of this case.[Please note that Premium Editing requires a critique; Basic Editing does not.]

b. Customer Clients name. [Use this name in the critique, and in corresponding with the client.]

c. Schedule Starting and ending times of this case.d. Finished The time that you uploaded the case indicating the case was finished.e. Fee The fee you will receive from this case.f. Att. Attached files, click on to download.g. Status Not yet taken: you have not accepted the case.

Working: still working on the case.Waiting Feedback: waiting for feedback from the client.Rank: the score your work is rated

h. Item # Case number. i. Action Decided to take the case.

Decided to reject the case.Write a message to client.
http://www.topadmit.com/ariel/consultant/download/page/1/id/VuPhttp://www.topadmit.com/ariel/consultant/download/page/1/id/VuP


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Use this function to clarify any questions you might have regarding the request or about the contents of the essays.To receive a higher feedback score, please follow the guidelines to ensure polite and respectful communication with theclient.


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After you have finished editing the essays, click on to upload the files.


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Please note that it might take a while for the system to upload the file.Please be patient, and do not refresh the page until the upload has been completed.

*OBS: IF BY ANY CHANCE YOU ARE HAVING PROBLEMS UPLOADING THE FILE VIA THE SYSTEM, INFORM US AT [email protected] ABOUT THE ISSUE AND SEND A COPY OF THE REVISED DOCUMENT AS WELLSO THAT WE CAN UPLOAD OR FORWARD TO THE CLIENT ON YOUR BEHALF.
mailto:[email protected]:[email protected]:[email protected]:[email protected]


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After the file has been successfully uploaded, a t ime will appear under the Finished column under Job List . Again, here you can compose messages to your client by clicking on . Also you can upload the 2 nd edited file here.


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Please note that here is for uploading the 2nd

edited file ONLY.


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The Job List page keeps track of all essays, and messages from each client.

If you receive or send a message to the client --- Message Subject will appear, and contains:

1) All communications between you and clients.

2) All follow-up requests/questions from the client. You should check this at least three times a day to make sure youdo not miss any message or follow-up from the clients. You should always follow the format provided inTop04_Client Communication Instructions to communicate with the client in the most polite manner possible to receive ahigher feedback score.

Another feature of the system is the Quality Check List that appears on the left hand side below Job List

Routine Check To ensure quality essays, the Managing Editor (ME) will check your edited work on a random basis. Status This shows whether the ME is checking your work or not.


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Low Score Investigation

This also appears below the Quality Check List that appears on the left hand side below Job ListWhen clients rate your edited work at score of 1 or 2, our customer service will directly contact them, determine the realsituation and transfer the case to the ME. The ME will then evaluate the complaint using the customer survey and byreading your edited work. The ME will ultimately decide if the low score is merited or not. If the editor deserved a lowscore, there will be a Low-Score Deduction .

A Low-Score Deduction will deduct 50% of your fee from each case.


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MONTHLY BILL ________________________________________________________________________________

The Billing Information tab can be found below the Quality Check List tab on the left hand side.

Billing is divided into two categories : Online Case Monthly Bill and Email Case Monthly Bill (those who receivecases assigned manually via email). Here you can check your monthly fees for the cases that status are as CLOSED.Online cases close only after 7 days so that customer can rate your work. The monthly pay will include your 5-starfeedback USD5 per case bonus.

Status for each case will appear as:

[Case Open] Editor has accepted case and is working on the edit[Case Closed] Editor returned edit and 7 days has passed for customer rating[Billed] Editor billed the cases requesting for payment[Paid] Billing Department issued payment via Paypal


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So, on the 25 th of each month please click on the right hand corner coin icon labeled withdraw here . An automaticemail will be sent to our Billing Department informing the sum to be paid. If you were assigned email cases that month,please go to Email Case Monthly Bill page as well and click on the same icon to bill payment.

The Rejected Case Statistics tab can be found below the Billing Information tab on the left hand side.

This works similar to the Monthly Bill, but it only shows the cases you rejected. You can also see the details of therejected cases. You also have the option to download this file into EXCEL.


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The High Score Samples tab can be found directly below the main Billing Information tab on the left hand side.

These are samples rated as a 5 by the ME. You can refer to these samples when editing other essays.


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Copyright @ 2014 WritePath Inc All rights reserved .22 Operation Manual

CONTACT TOP ADMIT ________________________________________________________________________________

If you encounter any problems, please contact us by clicking Contact Topadmit.

You can also reach us at [email protected] for any questions in relation to editing, client communication, service

scope, etc...

If you encounter:IT problems (e.g. questions related to the new website or technical issue, etc.), please contact our IT team either Leo(our programmer) or Ernest (our IT consultant) at [email protected] .

For questions related to essay editing, please contact our Managing Editor Jack McDermott at [email protected] .

For editing fees & monthly accounting, please contact [email protected] .

Any other questions that match none of the above please contact Charles at [email protected] .
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]

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TA Operations Manual

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