CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 1
TABLE OF CONTENT
I GENERAL INFORMATION ………………………………………………………… 2
II BENEFIT TABLE ………………………………………………………… 3
III DEFINITION ………………………………………………………… 6
IV WAITING PERIOD ………………………………………………………… 7
V EXTENSION CLAUSES ………………………………………………………… 8
VI MAIN EXCLUSIONS ………………………………………………………… 10
VII DIRECT BILLING AND CLAIM
PROCEDURE
………………………………………………………… 11
7.1 DIRECT BILLING PROCEDURE ………………………………………………………… 11
7.2 CLAIM BACK PROCEDURE ………………………………………………………… 13
7.3 CLAIM DOCUMENT ………………………………………………………… 14
7.4 FREQUENTLY ASKED QUESTIONS ………………………………………………………… 15
VIII DIRECT BILLING NETWORK ………………………………………………………… 16
IX CONTACTS FOR SUPPORT ………………………………………………………… 27
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 2
I. GENERAL INFORMATION
Policy’s Holder : VIETJET AVIATION JOINT STOCK COMPANY AND/OR
COMPANIES/PARTNERS SUPPLYING HUMAN
RESOURCES FOR VIETJET AND/OR VIETJET’S MEMBER
COMPANIES
Eligibility of the Insured person : Employees
Period of insurance : From 01/08/2020 to 31/07/2021 (both day inclusive)
Insurer : BaoViet Insurance Corporation - Binh Duong Branch
Consultant : GiNET Vietnam
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 3
II. BENEFIT TABLE
I PERSONAL ACCIDENT INSURANCE
1 ACCIDENT VND 1.500.000.000/year
AREA OF COVERAGE WORLDWIDE
1.1 Dealth or permanent total disablement due to accident 100% sum insured
1.2 Partial permanent disablement due to accident A percentage of Capital Sum
as per Scale of Compensation
2 MEDICAL TREATMENT FOLLOWING ACCIDENT VND 100.000.000/ year
AREA OF COVERAGE VIETNAM
2.1 Hospital miscellaneous charges Paid up to limit
2.2 Daily allowance per night when the Insured is paid from and above 70% total expenses by compulsory medical insurance (maximum 60 days/year)
VND 200.000/day
2.3 Expenses for transportation in emergency case (excluding by air and IPA, and limit for taxi: VND 500.000/person/year)
Paid up to limit
2.4 Educational support: VND 5,000,000/child, maximum 2 children under 18 years old whose mother/father is VietJet Air’s employee and die due to accident under coverage
VND 5.000.000
II HEALTH INSURANCE (EXCLUDING MATERNITY BENEFIT)
1 DEATH/ PERMANENT TOTAL DISABLEMENT FOLLOWING ILLNESS/ SICKNESS/ DISEASE (EXCLUDING MATERNITY BENEFIT)
NOT APPLIED
2 IN PATIENT TREATMENT FOLLOWING ILLNESS/ SICKNESS/DISEASE (EXCLUDING MATERNITY BENEFIT)
VND 300.000.000/ year
AREA OF COVERAGE VIETNAM
2.1 Hospitalization charges (including daycare treatment) VND 100.000.000/year
2.1.1 Daily accommodation charges (standard single room)
VND 5.000.000/day Maximum 60 days/year
2.1.2 Diagnostics Test charges
2.1.3 Drugs during treatment
2.1.4 Blood, dressings, plasma
2.1.5 Other charges during inpatient treatment
2.1.6 Intensive care unit charges; Emergency ward
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 4
2.2 Surgical charges (including Inpatient/ Day-patient/ Minor surgery) VND 100.000.000/year
Surgical charges including but not limit: - Surgeon and anesthetist charges - Operating theatre charges - Medical supplies - In-hospital specialist consultation; - Rehabilitation after surgery - Organ transplant charges (excluding organ procurement costs as well as the costs incurred by the donor) - Re-surgical charges
Paid up to limit
2.3 Pre - hospitalization treatment (only 1 examination/test before the hospital admission)
VND 5.000.000/year
2.4 Post - hospitalization treatment (the nearest time within 30 days after discharge)
VND 5.000.000/year
2.5 Home nursing care after discharge (immediately following the date of charge and maximum 15 days/year)
VND 5.000.000/year
2.6 Rehabilitation VND 10.000.000/year
2.7 Daily allowance (Insured choose 1 allowance)
2.7.1 Daily allowance per night (maximum 60days/year) VND 100.000/day
2.7.2 Daily allowance per night when the Insured is paid from and above 70% total expenses by compulsory medical insurance (maximum 60 days/year)
VND 200.000/day
2.8 Local emergency transportation by all the transport, including taxi (max VND 500,000/year) and excluding airplane and IPA service
Paid up to limit
2.9 Burial Allowance (Death during hospitalization) VND 2.000.000/year
3 OUT PATIENT TREATMENT FOLLOWING SICKNESS/ILLNESS/DISEASE (EXCLUDING MATERNITY BENEFIT)
VND 10.000.000/year
AREA OF COVERAGE VIETNAM
3.1
- General Practitioners and Specialist fees, - Prescribed medicines, - Laboratory tests, X-ray tests, - Diagnostic and treatment prescribed by a physician within scope of coverage, including the first examination for physiotherapy
VND 2.000.000 / visit
Limit of visit/year Not limited
3.2
Dental treatment - Diagnostic, x-rays - Gingivitis, pyorrhoea - Normal filling (amalgam or composite, fuji) - Root canal treatment - Removal of decayed teeth - Extractions of diseased teeth (including surgery and minor surgery)
VND2.000.000/year
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 5
3.3 Physiotherapy, radiotherapy, heat therapy or phototherapy, other similar therapies prescribed by a physician (maximum 60 days/ year)
VND 100.000/day
Note:
Dental treatment is limited at the following medical establishment:
- Dental departments at all legal hospitals in Vietnam.
- HCMC and Hanoi: besides Dental departments at legal hospitals, Bao Viet only accept treatment at
the clinics/ dental clinics in the Direct Billing System signed with Bao Viet Insurance.
- Other cities/ provinces: besides Dental departments at legal hospitals, the insurer shall extend to
cover treatments at legally licensed clinics/ dental clinics and being able to issue legal invoices in
accordance with Ministry of Finance’s regulation.
Bao Viet will not cover for treatments at Happy dental clinic (26 Ham Nghi, Da Nang), Dai Nam dental
clinic (328 Ong Ich Khiem, Thanh Khe District, Da Nang). For full details of black-list please see the website
(http://www.Bao Viet.com.vn/insurance)
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 6
III. DEFINITION
Eligible medical expenses: refer to the expenses incurred for medically necessary treatments
provided to an insured for illness, disease and injury by accidents.
Hospitalization: refers to the necessity for a patient to stay at least 24 hours in the hospital for medical
treatment, shown in the Admission or Discharge Form or in the detail medical record and bills.
Day-patient: An insured Person who is admitted to the Hospital, incurring expenses for bed but does
not stay overnight
Room and board: refers to the costs, limited to a standard private room rate (excluding VIP room),
and associated charges, including admittance to the intensive care unit, and charges for nursing by a
qualified nurse
Physician: refers to a legally licensed medical practitioner recognized by the law of the country where
treatment is provided and who, in rendering such treatment, is practicing within the scope of his
licensing and training but excluding a Physician who is the Insured Person himself, or the spouse or lineal
relative of the Insured Person. A physician may be recognized as a Consultant or a Specialist.
Accident: Any sudden and unforeseen event, caused by an external, violent and visible means during
the period of insurance, and a directly cause resulting in Bodily Injury to the Insured and occurs beyond the
Insured’s control.
Out-patient: An insured person who receives treatment at a recognized licensed medical facility
(registered at Provincial or City Health Department and Taxation Bureau) but is not admitted to a hospital
bed as an In-patient or Day-patient
Ambulance service means the ambulance car service provided by any legal Hospital or Clinic in the
event of a Medical Emergency or serious accident/illness or diseases to evacuate the Insured to the
nearest Hospital/Clinic or from a Hospital/Clinic to another
In-patient: An insured Person who is admitted to a bed in a Hospital or Clinic which incurs expenses
including pre-hospitalization expenses, hospitalization expenses, day-patient expenses, surgical
expenses
Pre-hospitalization expenses refer to the examinations such as X-ray, scan and laboratory tests,
ordered by a Physician and resulting directly from a condition for which hospitalization is required and
performed during 30 days before hospitalization
Post-hospitalization treatment: refer to medical treatment received immediately discharge from
Hospital for a continuous period not exceeding 30 days, such treatment being provided or ordered by a
physician and resulting directly from the condition for which hospitalization is required
Home nursing: refer to services of a legally licensed nurse in the Insured’s Person abode
immediately following a covered in-patient stay in the hospital (the minimum number of hospitalization days
is from 7 days). This sevice must be prescribed by a physician for medical due to specific reasons of
medical vision
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 7
IV. WAITING PERIOD
Waiting period Employee Dependants
1. Accident Waived Waived
2. Normal illness, sickness, disease Waived 30 days
3. Special Diseases, Pre-existing conditions, diseases excluded in the first year (excluding ligament surgery)
Waived 365 days
4. Death/Permanent Disablement due to normal illness, disease
Waived 30 days
5. Death/Permanent Disablement due to Special Diseases, Pre-existing conditions
365 days 365 days
Pre-existing Diseases/ Injury
Illness or injury which exists before applying for insurance and due to such medical condition, the Insured
Person:
a) has been under treatment within three (03) previous years
b) has recognised or has been aware or should reasonably be aware of symptoms of such illness/ injury
before the date of applying for the insurance, regardless of whether a consultation/ treatment is received or
not
For example: tonsillectomy, VA curettage, disc herniation, spine spine, vestibular disorder…
Special Diseases
Refers to cancer and tumor of all types, hypertension, cardio-vascular diseases, stomach ulcers, chronic
inflame of bone joints, intestine ulcers, liver inflammation, inflammation of inside uterus, haemorrhoids,
different kinds of stones in the urinary and biliary systems, cataract, sinusitis, Parkinson, diabetes, disease
relating to recreating blood system such as blood purification, blood transfusion, hemodialysis.
Normal Diseases
They are acute diseases which have no long-term incubation period, newly arising and treating completely, no
repeating many times as chronic disease
For example: dengue fever, urticaria, allergic rhinitis, appendicitis, fever….
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 8
IV. EXTENSION CLAUSES
EXTENSION CLAUSE FOR RISKS WITH HUGE CONSEQUENCES
Toxic Poisoning through eating and drinking Maximum overall compensation limit (accumulation loss):
VND2.100.000.000/each and every occurrence and in the aggregate Toxic Poisoning due to inhalation of toxic gases, compound
Diseases due to swine flu, bird flu, influenza A (H1N1), H5N1 (maximum accumulative VND 2.1 billion VND / contract), exclusion of disease notified by the health authorities (coverage for medical expenses )
Applied
Exposure & Disappearance Clause Applied
Hijacking Clause Applied
Army forces activities Applied
Motor Cycling Extension Applied
Occupational disease clause Pay to benefit “Medical expenses due to
accident”
EXTENSIONS CLAUSES FOR DIAGNOSTICS
Homeopath and traditional Chinese medicine practitioner; Applied
Medical materials in outpatient treatment include but not limit:Natri clorid, Sterima, Humer, Marinmer, Xisat.
VND 500.000/year
Longo knife for hemorrhoid surgery Applied
Extension for stent, coronary arteries, cathenter in heart surgery and net in inguinal hernia surgery
Applied
Vitamins and minerals supporting the treatment of diseases
max 20% of total description value for complemantory medecines and full covered
if they are main medecine for treatment. Maximum 500,000 VND/person/year
Extension for medical supplies for treatment of illnesses including but not limited to: metal splint, disc, vis
Limit to 1,500,000 VND/ person/year
Extension forbiochemical and metabolic abnormalitiesincluding but not limited for treatment of increasing lipid level in blood serum, high liver enzyme, hypocalcemia or similar conditions
Applied
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 9
EXTENSION CLAUSES FOR CLAIM PROCEDURE
Waiver of medical detailed and breakdown lists at public hospitals (applicable for inpatient and outpatient)
Apply for inpatient records of under VND 2,000,000 and outpatient visits of under
VND 500,000
Extension for all types of service rooms in international departments, voluntary departments, on-demand care departments at standard public hospitals (excluding deluxe and VIP room)
Applied
Daily hospital expenses include standard meal (as part of medical expenses) and other reasonable expenses during treatment
Applied
Accepting VAT invoice of medecines issued within 30 days from the date of prescription
Applied
Accepting prescriptions of up to 60 days as indicated by doctor but it must be not longer than insurance period and in the list of chronic diseases
Appied for Chronic diseases
Company stamp and signature of management on claim form Applied
ADDITIONAL SERVICES
Claim handling and settlement within 15 working days since receiving valid and sufficent claim document. Payment within 07 working days since receiving notification.
Applied
Quarter claim report Applied
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 10
VI. MAIN EXCLUSIONS
Wilful misconduct of the Insured Person or the legal Beneficiary
Grave violation of law, regulation and other rule of the local authority or other social bodies and serious
violation of traffic regulations
The use of and under the influence of alcohol, beer or other similar stimulants by the Insured Person,
when it is proven that it has been the direct cause of the accident
Medical treatment or use of medicaments or medicines without applying prescription or indication of the
physician.
Syphilis, gonorrhea, tuberculosis, malaria, HIV-AIDS
Birth defects, Congenital Anomalies, genetic deformities or diseases
Routine healthchecks, Hospitalization for the purpose of clinical test or medical expertise which in manner
that has no relationship to the treatment of illness or injury including gynecology/andrology, routine tests,
routine check up for new born babies. Vaccinations and prevention medicines
Treatment or operation at the request of the Insured Person which is in anyway not the normal
therapeutics
Any type of treatment for Beauty purpose, cosmetic or plastic surgery
Products classified as vitamins or minerals or organic substances, nutritional or dietary supplements,
including cosmetic products
Test or treatment directly or indirectly arising from or required in connection with: male and female birth
control
Treatment for mental, psychological problems, sleep disorder, stress and other related diseases
Treatment for weight loss or weight problems
Participating in air transport activities (except in the capacity of an air passenger), military demonstration
or training, fighting in armed forces
And please refer other exclusions in the Insurance Wording
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 11
VII. DIRECT BILLING AND CLAIM PROCEDURE
7.1 DIRECT BILLING CARD
Insurance card is issued to each employee for inpatient treatment/ surgery following by
diseases/sickness/illness at the hospital/ clinic in Bao Viet’s direct billing network.
Note: Excluding establishments, pharmacies in the Black List of Bao Viet. The Black list is attached in
the Policy, please kindly consult carefully to avoid rejection of compensation
DIRECT BILLING PROCEDURE
2
Deposit (if any)
Some hospitals (Vinmec, Viet Phap,
etc.) may require a deposit in advance
depending on the severity of the case in
order to prove financial
3
Considere direct-billing
At the time of discharge, after
completing the medical procedures,
Bao Viet and the hospital will
consider and approve the direct
billing for customers
1
Present the Insurance card
The Insured or his representative
must present the insurance card
and ID card/passport to the Direct
billing department of hospital
4
Sign the claim form
Before hospital discharge, Insured or
his representative recheck all charges
when signing the claim form & any
medical treatment documents, invoices
that the staff of the hospital/ clinic guide
and pay medical expense which is not
under direct billing (if any) 5
Case of refusal of direct billing
In case of refusal of direct billing, the
insured will pay to the hospital charges
and claim with the insurance company
later
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 12
Note 1: The insured person / representative should carefully check all charges during the treatment
process, compare with the amount of the Direct billing Division and the payment of fees paid by Bao
Viet Insurance before signing the insurance vouchers
Note 2:
- Customers can call the Hotline Guarantee Department of Bao Viet (after the card) for direct
instructions in emergency case and for emergency medical transportation services.
- Customers can call GiNET directly for instructions on collecting documents or direct billing procedure.
Note 3: During the holidays, Bao Viet may not handle direct billing due to insufficient information or the
Direct billing Division of hospital does not work. In that case, please kindly pay in advance and claim
later.
Note 4: Hospital guarantee does not apply to:
- Treatment of accidents; Emergency treatment
- Allowance
- Expenses for examination and testing before admission and re-examination after discharge (*)
(*) The claim back will be resolved after Baoviet received the guarantee medical papers from the
hospital.
- Dental treatment
Note 5: In case of Bao Viet can not haldle direct billing lack of information or need to evaluate and
confirm further information, please kindly pay in advance and claim later.
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 13
7.2 CLAIM BACK PROCEDURE
Note 1: Please kindly declare exaclty and sufficiently information in Claim form
Note 2: In order to check online claim document, please kindly send photos of medical papers via email:
Title mail: VietJet Air – Claim document – Name of Insured
Hanoi Ho Chi Minh
Cc: [email protected] - Ms Mai, M : 0904990910
[email protected] - Ms Thủy, M: 0356102252
Cc: [email protected] - Mr Dat, M: 0933890678
[email protected] - Ms Hien,M:0979494095
Note 3: Please kindly send the hard copy of claim document to GiNET as following address:
Hanoi Ho Chi Minh
GiNET Vietnam - Room 3, Floor 11, Harec Building,
4A Lang Ha, Ba Đinh Dist, Hanoi
Mr Hùng Chiến: Tel: +84 247 1080 668 (ext: 106) -
Phone: 0838 830 038
GiNET Vietnam - Floor 8, Platinum Building, 145
Dien Bien Phu, Đa Kao Ward, Dist 1, Ho Chi Minh
Ms Thuyết: Tel: +84 28 7108 0668 (ext: 203)
Note 4: The Insured Person is entitled to claim compensation for Bao Viet Insurance within 6 months from
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 14
the date of receiving the notice of Bao Viet Insurance and any claim can not exceed 03 years from The
date of the event that resulted in the complain
Note 5: Deadline of making a claim request is within 180 working days form the end date of treatment
period or date of death.
7.3 CLAIM DOCUMENT
Document for inpatient treatment
1 Claim Form
2 Hospital discharge form
3 List of hospitalization expenses (including room charge)
4 Minor surgery/ surgery certificate (in case of minor surgery / surgery)
5 Prescriptions, indications and results of examination, testing
6 VAT invoice/ Particular invoice
Document for out patient treatment
1 Claim Form
2 Examination form /medical examination book (clarify doctor's diagnosis and conclusions)
3 Prescription
4 VAT invoice/ electronic invoice
5 Retail invoice with the seal of the pharmacy/ hospital in case of under 200,000 VND
Document for medical treatment due to accident
Beside the documents as above instruction (inpatient and out patient), in case of accident Insured need have:
1 Accident report
2 Minutes for handling accidents and other documents of the police (if any)
3 Minutes of injury assessment (if any)
4 Photo of driving license (in case of driving from 50cc)
5 Death certificate (death case)
Note: - Medical documents & Invoices need to have a sign of the hospital/ medical establishment.
- All electronic invoices must be converted.
- Insured fill information in Claim form with company stamp and signature of management.
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 15
7.4 FREQUENTLY ASKED QUESTIONS
No 1 : What is waiting period?
Waiting period is defined as a time period in which the relevant benefits will not be paid.
Waiting period for employees and dependants are diffirent, it’s described in section IV – page 7.
No 2 : Which hospitals/clinics can I use for Inpatient & Outpatient treatment?
You can treat at any standard, high quality hospital, clinic, medical facility in Vietnam such as Vinmec, FV,
Hoan My, Hanh Phuc, Cho Ray… , as long as it can issue the VAT invoice, with legal entity stamp on the
medical document and is not in Bao Viet’s blacklist.
No 3 : Can I use this insurance as well as the state healthcare insurance?
Yes, you can. In that case please use the state healthcare insurance first. Then the Golden Health
insurance will cover for the rest of the medical expenses which are not paid by the state healthcare
insurance.
No 4 : How many days must invoices be issued?
Invoices for treatment must be issued within 30 days from the treatment date.
Invoices for medicines must be issued within 5 days from the date expressed in the prescription.
No 5 : Is Electronic invoice legal /valid?
- If you submit the insurance company your original medical documents, E-invoice is acceptable.
- If you submit the insurance company your photocopy medical documents, E-invoice must be converted.
No 6 : Which hospitals/clinics can I use for Dental treatment?
- HCM City & HaNoi : Medical Facility in the Direct Billing Network or any Public Hospitals not in the Direct
Billing Network.
- Other places : All legal hospitals/clinics countrywide.
No 7 : Does Golden Health 2020 cover for Maternity ?
Golden Health 2020 do NOT cover for Maternity.
No 8 : How many days do I have to submit my claims ?
You have to submit your claims within 180 days from the treatment date.
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 16
VIII. DIRECT BILLING NETWORK
LIST OF HOSPITALS & CLINICS IN THE DIRECT BILLING NETWORK
(updated on Jun 30th , 2020)
No HOSPITAL/CLINIC ADDRESS PHONE
NUMBER
Direct Billing Service WORKING TIME (for direct billing
services) In-
patient Out-
patient Dental
HA NOI
1 Hanoi Medical University Hospital (see the note No. 5)
1 Ton That Tung, Dong Da Dist.
(024) 3852 3798 x x x Mon - Fri: 8h - 16h Sat : 8h - 12h
2 Hong Ngoc Hospital 55 Yen Ninh, Ba Dinh Dist. (024) 37 161 239 x x x Mon - Sun : 7h00 - 21h00
3 L'Hôpital Francais De Hanoi
1 Phuong Mai, Dong Da Dist.
(024) 35 77 11 00
x x x
Mon - Fri: 8h30 - 12h, 14h - 17h30 Sat : 8h30 - 12h Emergency: 24/7
4 Viet Duc Hospital (see the note No.5 and No.7)
1C Department - 8 Phu Doan Hoan Kiem Dist.
(024) 38 289 402 x Mon - Fri: 7h30 - 16h
Voluntary Department - 1st Floor-C4- 16-18 Phu Doan, Hoan Kiem Dist
(024) 37 170 665 19001902
x x x
Mon- Fri: 7h00 - 12h00 13h00 - 15h30
5 Hong Phat Private General Hospital
219 Le Duan, Hai Ba Trung Dist.
(024) 3 942 9999 x x x
Mon - Sat: 7h30 - 11h30; 13h30 - 17h
6 Friendship Hospital 1 Tran Khanh Du, Hai Ba Trung Dist.
(024) 3822 1937 x x x Mon - Sun: 7h - 20h
7 Dong Do Heart Hospital 5 Xa Dan, Dong Da Dist. (024) 6278 4449 x x Mon - Sat: 7h30 - 17h
8 Vinmec International Hospital (see the note No. 5)
458 Minh Khai Str., Hai Ba Trung Dist.
(024) 3974 3556 x x x Mon - Fri : 8h - 17h Emergency : 24/7
9 National Hospital of Tropical Diseases
78 Giai Phong Str, Hanoi Hotline: 096215349
x x
Mon - Fri: 7h30 - 11h30 13h30 - 16h30
10 Vietnam - Japan Eye Hospital
122 Trieu Viet Vuong Str. (024) 3974 8307 x x Mon - Fri : 8h - 17h Sat - Sun: 8h - 17h
11 Thu Cuc International Hospital
286 Thuy Khue Road, Tay Ho Dist.
(024) 3835 5555 x x x Mon - Sat: 8h - 17h
12 An Thinh Obstetrics Hospital
496 Bach Mai, Hai Ba Trung Dist.
(024) 62504455 x Mon - Sat: 7h30 - 12h 13h30 - 15h
13 MEDLATEC Hospital 42-44 Nghia Dung, Ba Dinh Dist
(024) 3716 2066 x x x OP: 7h30 - 17h. IP: 24/7
14 DND-International Eye Hospital
126-128 Bui Thi Xuan, Hai Ba Trung Dist.
(024) 3974 9180 x x Mon - Sat: 8h - 18h Sun: 8h - 12h
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 17
15 Ha Thanh Hospital 57-59-61 Vu Thanh, W. O Cho Dua, Dong Da Dist.
(024) 3765 5599 x x x Mon-Sat: 8h30 - 17h30
16 Vietnam National Children's Hospital
18/879 La Thanh, Dong Da Dist.
(024) 6273 8775 x Mon - Fri: 8h - 13h30; 13h30 - 16h
17 National Hospital of Endocrinology (see the note No. 5 & 7)
215 Ngoc Hoi, Van Dien, Thanh Tri Dist.
(024) 6288 5158 x x Mon - Fri: 8h - 13h30; 14h - 16h30
18 National Geriatric Hospital
1A Phuong Mai, Dong Da Dist.
(024)3 576 4558 x x Mon - Fri: : 8h- 11h30, 13h30- 16h30
19 Bao Son 2 Hospital 52 Nguyen Chi Thanh, Dong Da Dist.
(024) 3775 7099 x x Mon - Sat: 7h30 -12h, 13h - 16h30
20
Hanoi High tech and Digestive center - Saint Paul Hospital (see note No.5)
12 Chu Van An, Ba Dinh Dist.
(024) 3734 6835 x x x Mon - Fri: 8h - 11h30; 13h - 17h Sat: 8h - 11h30
21 Hanoi Heart Hospital
92 Tran Hung Dao, Cua Nam, Hoan Kiem Dist.
(024) 3942 0046 0964 792 233
x x Mon - Sat 7h30 - 15h
Vo Chi Cong, Xuan La, Tay Ho Dist.
(024) 3942 2430 x x x Mon - Sat: 7h30 - 15h
22 Bac Ha International Hospital
137 Nguyen Van Cu, Ngoc Lam, Long Bien Dist.
(024) 2220 7742 x x x 24/07
23 Phuong Dong Hospital 9 Vien Str., Co Nhue 2 Ward, Bac Tu Liem Dist.
(024) 32753960 x x x Mon - Sat: 8h - 17h
24 An Viet Hospital 1E Truong Chinh Str, Phuong Liet Ward, Thanh Xuan Dist
(024) 62628628 x x x Mon- Sat: 8h - 17h
25 Voluntary Department - 108 Hospital (see note No. 5)
Health examination center, examination department C1-1 (2nd floor,building on the right- gate 1B), 1st Tran Hung Dao
069. 572628 x x Mon -Sat: 6h30 - 11h30, 13h30 - 16h30
26
Voluntary Department - National hospital of ENT(see note No. 5, 6 & 7)
78, Giai Phong Str, Dong Da
(024) 38686050 x x Mon-Fri: 7h00-11h30, 13h30 - 16h30
27 Thien Duc Hospital 207, Phung Hung str, Phuc La, Ha Dong
1900969638 x x Mon-Sun: 7h00-12h00 13h30-17h00
28 Hong Ngoc Clinic
10 Fl. Keangnam, Landmark 72, Dist. My Dinh
(024) 3927 5568 Etx 8
x x Mon - Sun : 7h30 - 17h
3 Fl, Building B, Savico Megamall, 07- 09 Nguyen Van Linh, Dist. Long Bien
(024) 3927 5568 Etx 5
x x Mon - Sun : 7h30 - 17h
29 Vietnam - Korea Clinic 246 Hue Str., Hai Ba Trung Dist.
(024) 3 9454 688 x
Mon - Fri : 8h30 - 11h30 13h30 - 16h
30 Medelab Clinic 86-88 Nguyen Luong Bang, Dong Da Dist.
(024) 3845 6868 x x Mon - Sun: 7h30 - 17h
31 VietLife Medical Centre 14 Tran Binh Trong Str., Hoan Kiem Dist.
(024) 3942 5666 x Mon - Sun: 8h - 17h30
32 108 Clinic 107 Giai Phong Str, Hai Ba Trung Dist, Ha Noi
0982024237 x Mon - Fri: 8h30 - 15h30
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 18
33 Vinmec Royal City International Clinic (see note No. 5)
1st Floor, R2B Building, Royal City, 72A Nguyen Trai, Thanh Xuan District,Hanoi
(024) 6664 6868 x Mon - Sat: 8h30 - 19h30 Sun: 8h30 - 12h30
34 MEDLATEC Tay Ho Clinic
99 Trich Sai, Tay Ho Dist (024) 3716 2066 x 7h30 - 17h
35 MEDLATEC Thanh Xuan Clinic
5 Khuat Duy Tien, North Thanh Xuan Ward,Thanh Xuan Dist
(024) 3266 3688 x Mon-Sun:7h30-12h00, 13h30-17h00
36 Thu Cuc International Clinic
No 216, Tran Duy Hung street, Trung Hoa Ward, Cau Giay Dist.
hotline BL:0936.237.696 Tổng đài:1900558896
x x Mon - Sun: 8h00 - 17h00
37 Nguyen Du Dental Care Clinic
02-04 Nguyen Du, Hoan Kiem Dist.
(024) 3943 2715 x Mon - Sun: 8h30 - 19h
38 Pham Duong Dental Care Clinic
5th Floor, P-Tower, 52 Ba Trieu Str., Hoan Kiem Dist.
(024) 3824 3063 x Mon - Fri: 9h30 - 11h30; 16h - 20h Sat : 14h - 18h
39 Dental Care Clinic of Dr. Le Hung and Partners
No. 3, Lane 45, Hao Nam Str., Dong Da Dist.
(024) 35 333 014 x
Mon - Fri : 8h30 - 19h Weekend : 8h30 - 12h
40 Australian Dental Care Clinic
03 Nguyen Du, Hai Ba Trung Dist.
(024) 3 9445 216 x Mon - Sat: 8h30 - 19h Sun : 8h30 - 17h
41 Smile Care Dental Clinic
4, Lane 38, Yen Lang Str, Lang Ha Ward, Dong Da Dist
Make an appointment 18006396 (024) 3248 4491
x Mon - Sun: 8h30 - 19h
42 School of odonto - Stomatology
Building A7, Hanoi Medical University, 1 Ton That Tung, Dong Da Dist.
(024) 38 111 777 x Mon - Fri: 7h30 - 11h30, 13h30 -16h30
43 Viet Sing Dental Clinic 1 Nguyen Du, Hai Ba Trung Dist.
(024) 3685 6789 x Mon - Sat: 8h - 19h Sun : 8h - 17h
44 Home dental Clinic 30 Trieu Viet Vuong, Hai Ba Trung Dist.
(024) 3828 9999 x Mon - Sun: 8h - 19h30
45 IMED dental Clinic 3rd floor, Building 125 Hoang Ngan, Trung Hoa, Cau Giay Dist.
(024) 6666 8468 x Mon-Fri: 15h - 19h Sat: 9h - 17h
46 New Smile Luxury dental Clinic
85 Bui Thi Xuan, Hai Ba Trung Dist.
(024) 3822 8585 x Mon- Sun: 8h30 -18h
47 Chau Thanh Dental Clinic
36 Ham Long, Hoan Kiem Dist.
(024) 3944 9901 x Mon- Sat: 8h30-19h Sun: 8h30-17h
48 Sentosa Viet Nam Dental Clinic
1st Floor, 18T2 Building, Trung Hoa Nhan Chinh, Thanh Xuan District
(024) 62818 778 x Tue - Sun: 9h - 20h
49 Navii Dental Clinic
36 Hoa Ma, Pham Dinh Ho, Hai Ba Trung Dist.
(024) 3633 1897 x Mon- Sat: 8h-18h
42 Cua Dong, Cua Dong, Hoan Kiem Dist.
(024) 3747 8292 x Mon- Sat: 8h-18h
50 Viet Phap Dental Clinic 6 Thai Ha, Đong Da Dist. (024) 6275 5177 x Mon-Sat: 8h-19h Sun: 8h-17h30
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 19
51 Hai Chau Dental Clinic 3rd Kiosk, C Building, Vinaconex 2, Kim Van Kim Lu Urban Area, Hoang Mai
(024) 3350 2686 x Mon-Sun :9h00-20h00
HO CHI MINH CITY
1 An Sinh General Hospital
10 Tran Huy Lieu, Ward 12, Dist.3
(028) 3845 7777 x
Mon - Sat: 7h30 - 11h30; 13h30 - 16h30
2 Franco-Vietnamese Hospital (see note No. 5)
6 Nguyen Luong Bang, Tan Phu Ward, Dist. 7
(028) 5 411 3333
x x x
Out-Patient: Mon - Fri: 8h - 17h Sat : 8h - 12h Emergency & In-patient: 24/7
3 Columbia Asia Gia Dinh Hospital
01 No Trang Long, Binh Thanh Dist., HCMC
(028) 3 803 0678
x x 24/7
4 Hong Duc Hospital 32/2 Thong Nhat, Ward 10, Go Vap Dist., HCMC
(028) 3996 9999 x
Mon - Fri : 7h30 - 17h Sat - Sun : 7h30 - 11h
5 Trieu An Hospital 425 Kinh Duong Vuong, An Lac W., Binh Tan Dist.
(028) 3 752 0067
x Mon - Sat: 7h30 - 16h
6 Hoan My Sai Gon Hospital
60-60A Phan Xich Long, W.1, Dist. Phu Nhuan
(028) 3990 2468 x x x Thứ 2 - 7: 7h-11h30; 12h30- 16h
7 Saigon ENT Hospital 1-3 Trinh Van Can, Cau Ong Lanh Ward, Dist.1
(028) 3 8213456 x x Mon - Sat: 7h30 - 16h30
8 SI Hospital 63 Bui Thi Xuan, Nguyen Cu Trinh Ward, Dist. 1
089 9909269 x
Mon - Sat : 7h - 20h Sun & Holidays : 7h - 17h
9 International Peripheral Neurology Hospital
65A Luy Ban Bich, Tan Thoi Hoa Ward, Tan Phu Dist
(028) 3961 6975 x x Mon - Sat: 7h30 - 17h
10 Mekong Obstetrics Gynecology Hospital
243-243A-243B Hoang Van Thu, Ward 1, Tan Binh Dist.
(028) 3844 2986 / 89
x Mon - Sat: 7h30 - 11h; 13h30 - 16h
11 Tam Tri Sai Gon General Hospital
171/3 Truong Chinh, W. Tan Thoi Nhat, Dist.12
(028) 6255 7184 x x x Mon - Sun: 7h - 16h
12 Tu Du Hospital 284 Cong Quynh, W. Phạm Ngũ Lão, Dist.1
(028) 5404 1177 x Mon - Fri: 7h - 9h30, 13h-15h
13 Vinmec Central Park Hospital (see the No. 5)
720A Dien Bien Phu, Ward. 22, Dist. Binh Thanh
(028) 3622 1166 x x x Mon - Fri : 8h - 17h Emergency : 24/7
14 City International Hospital
3, 17A Street, W. Binh Tri Dong B, Dist. Binh Tan
(028) 6280 3333 x x x 24/7
15 Van Hanh Hospital
700 Su Van Hanh, W. 12, Dist 10
(028) 3863 1369 (line 100)
x x Mon - Sat: 7h -11h30; 13h30 - 17h Sun: 7h - 11h30 781/B1 B3 B5 Le Hong
Phong, W. 12, Dist. 10 (028) 3863 2553 (line 100)
x x x
16
Ear Nose Throat Hospital of Ho Chi Minh City (see note No. 5 & 6)
153-155B Tran Quoc Thao, W. 9, Dist 3.
(028) 393 173 81
x x Mon - Fri: 8h - 11h30; 13h - 17h
17 Sai Gon - ITO Hospital 140C Nguyen Trong Tuyen, W.8, Dist. Phu Nhuan
(028) 3845 6139- (028) 3991 2030
x x x Mon - Sat: 7h - 11h30, 13h - 16h30
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 20
18 Nam Sai Gon Hospital 88, 08 Street, Binh Hung,Dist. Binh Chanh
(028) 54 29 28 26
x x x Mon - Sat: 7h30 - 12h, 13h30 - 17h
19 Gia An 115 Hospital 05, 17A Road, 11 street, Binh Trị Đông B.
(028) 62 885 886
x x Mon -Sat: 7h00-16h00
20 Columbia Asia – Sai Gon International Clinic
08 Alexandre de Rhodes, Dist. 1, Ho Chi Minh City
(028) 3823 8455 x 8h - 21h
21 Victoria My My Clinic (see the note No. 5)
20-20Bis-22 Dinh Tien Hoang, Ward. Da Kao, Dist. 1
(028) 3910 4545 x Mon - Fri : 8h - 20h Sat : 8h - 17h Sun : 8h - 12h
37-39 Luong Dinh Cua, Binh an Ward, Dist.2. HCM city
(028) 3910 4545 x Mon - Fri : 8h - 20h Sat : 8h - 17h Sun : 8h - 12h
22 Saigon ENT Hospital - Sai Gon International Clinic
9-15 Trinh Van Can, Cau Ong Lanh Ward, Dist.1
(028) 3 8213456 x x Mon - Sat: 7h30 - 16h30
23 FV Clinic (see the note No. 5)
3rd Floor, Bitexco Financial Tower, 2 Hai Trieu, Dist.1
(028) 62 90 61 67
x Mon - Fri: 8h - 17h Sat : 8h - 12h
24 Phoi Viet Respiratory Disease Treatment Centre
20-22 Ngo Quyen, Ward 5, Dist 10
(028) 73088.999 x Mon - Sat: 7h - 20h
25
Viet Gia Medical Clinic 166 Nguyen Van Thu, Đa Kao Ward, Dist 1
(028) 39118.485 x Mon - Fri : 7h30 - 16h30
Sai Gon Toranomon Clinic
65 Vo Van Tan, Ward 6, Dist. 3
(028)3930311 x Mon - Fri : 7h30 - 16h30
26 Hanh Phuc Clinic 97 Nguyễn Thị Minh Khai, Dist.1
(028) 39111 860 x Mon - Fri : 8h - 17h Sat : 8h - 12h
27 Lotus Clinic 3
rd Floor, 22Bis Le
Thanh Ton, Dist. 1 (028) 3827 0000 x
Mon - Fri : 9h - 18h Sat : 9h - 12h
28 An Khang Clinic 184 -186 -188 Nguyen Dinh Chieu Str., Ward 6, Dist. 3
(028) 3930 2785 x x
Mon - Fri : 7h30 - 17h30 Sat - Sun : 7h30 - 12h
29 Dai Phuoc Clinic 829-829A-831 Road 3.2, Ward. 7, Dist. 11
(028) 3955 8999 x x Mon - Sat: 7h30 - 19h30 1h30 - 20h
30 Yersin International Clinic
10 Truong Dinh, Ward. 6, Dist. 3
(028) 3933 6688 x x Mon - Sat: 7h - 17h
31 Vinmec Saigon International Clinic(see the note No. 5)
2-2 Bis Tran Cao Van, W. Da Kao, Dist.1
(028) 3520 33 88
x Mon - Sat: 8h30 - 19h00
32 Exson International Clinic
722 Su Van Hanh, Ward.12, Dist.10
(028) 3857 0670 x Mon - Sat: 7h - 11h30, 13h30 - 17h
33 Vigor Health Clinic 2-4 rd Floor, Miss Ao Dai Tower, 21 Nguyen Trung Ngan, Ben Nghe, Dist.1
(028) 3911 5315 x x Mon - Sat: 7h30 - 11h30, 13h - 17h
34 University Medical Center Clinic I
525/7-9 Su Van Hanh, W 12, Dist. 10,
1800 6023 x x Mon - Fri: 7h30 - 12h,13h - 16h30 Sat: 8h- 12h
35 DHA Clinic 201A Nam Ky Khoi Nghia, W 7, Dist. 3
1900 1115 x Mon - Sat: 7h30-11h30, 13h00-17h00
35 3.2 Dental Clinic 74 Road 3.2, W.12, Dist.10 (028) 3862 7991 x Mon - Sat: 8h30 - 19h30 Sun: 8h30 - 12h
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 21
36 Sakura Dental Clinic 69 Le Van Thiem, Hung Phuoc 3, Phu My Hung, Dist.7
(028) 5415 6868 x Mon - Sat: 8h - 12h, 14h - 20h Sun : 8h - 12h
37 Lam Anh Dental Clinic 329 Cach mang Thang Tam, W.13, Dist.10
(028) 3862 7671 x Mon - Sat: 8h - 20h Sun : 8h - 12h
38 2000 Dental Clinic
99 Ho Hao Hon, W. Co Giang, Dist.1
(028) 3925 5634/ 3935 3684
x 8h - 12h, 13h30 - 20h
502 Ngo Gia Tu, W.9, Dist.5
(028) 3504 0421/ 3957 0304
x 8h - 12h, 13h30 - 20h
39 Saint Paul Dental Clinic
50 Nguyen Thi Minh Khai, W. Da kao, Dist.1
(028) 3827 9449 x Mon - Sat: 8h - 12h, 13h30 - 20h Sun: 8h - 12h
33 Xo Viet Nghe Tinh Street, W.17, Binh Thanh District
(028) 3840 4707 x Mon - Sat: 8h - 12h, 13h30 - 20h Sun: 8h - 12h
40 Minh Khai Dental Clinic 199 Nguyen Thi Minh Khai, W. Nguyen Cu Trinh, Dist.1
(028) 3925 3701 x Mon - Sat: 8h - 12h, 13h30 - 20h30
41 Viet Giao Dental Clinic
71 Pham Ngoc Thach, W. 6, Dist. 3
(028) 3820 4103 x Mon - Sat: 8h - 12h, 13h30 - 20h30 Sun: 8h - 12h
120 Ngo Quyen, W. 5, Dist.10
(028) 3855 6361 x Mon - Sat: 8h - 12h, 13h30 - 20h30 Sun: 8h - 12h
42 Digital Dental Clinic 62 Dang Dung, W. Tan Dinh, Dist. 1
(028) 3848 3227 x Mon - Sat: 8h - 12h, 14h - 19h30
43 126 Dental Clinic 126 Nguyen Cu Trinh, W. Nguyen Cu Trinh, Dist.1
(028) 3838 9660 x Mon - Sat: 8h - 20h Sun: 8h - 16h
44 Saido Dental Clinic
258 Huynh Van Banh, W.11, Dist. Phu Nhuan
(028) 3507 4923 x Mon - Sat: 8h - 12h, 14h - 20h Sun: 8h - 12h
185 Tan Ky Tan Quy, W.Tan Son Nhi, Dist. Phu Nhuan
(028) 6684 4849 x
Mon - Sat: 8h - 12h, 14h - 20h Sun: 8h - 12h, 14h -17h
45 Starlight Dental Clinic 2 Bis, Cong Truong Quoc Te Street, District 3,
(028) 3822 6222 x Mon - Fri: 8h - 19h Sat: 8h - 17h
46 Smile Dentistry Clinic 112 Phan Dinh Phung, W.2, Dist. Phu Nhuan
(028) 3995 0848 x Mon - Sat: 8h30 - 11h30, 14h30 - 19h30
47 Number One Dental Clinic
51 Road 3/2, W.11, Dist.10 (028) 3929 0909 x Mon - Sat: 8h - 12h, 13h30 - 20h
48 Asean Dental Clinic 282-284 Phan Xich Long, W.2, Dist. Phu Nhuan
(028) 2216 0119 x Mon - Sat : 9h - 19h Sun: 9h - 13h
HUNG YEN
1 Hung Ha Hospital Son Nam, W. Lam Son, Hung Yen City.
(0221) 3556225 x x x Mon- Sat: 7h-11h30, 13h30-17h
VINH PHUC
1 Lac Viet Hospital Ward Dinh Trung, Vinh Yen City
(0211) 3656 252 x x 7h - 17h
PHU THO
1 Phu Tho General W. Tan Dan, Viet Tri City (0210) 6551 888 x x x 24/7
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 22
Hospital
THAI NGUYEN
1 Thai Nguyen Central General Hospital
479 Luong Ngoc Quyen, Thai Nguyen city
(0208) 3754 886 x x x Mon - Fri: 7h - 11h30, 13h30 - 17h
TUYEN QUANG
1 Phuong Bac Hospital ( See note no.4 and no.5)
Group 4,W. Tan Ha, Tuyen Quang City
(0865) 525 115 x x x Mon- Sat: 7h30-11h30, 13h30-16h30
HAI PHONG
1 Green International Hospital
738 Nguyen Van Linh, W. Niem Nghia, Dist. Le Chan
(0225) 3786 222 x x x Mon - Sat: 7h30 - 11h30, 13h30 - 17h
2 Hai Phong International Hospital
124 Nguyen Duc Canh, Dist. Le Chan
(0225) 3955 888 x x x 7h30 - 11h30, 13h30 - 16h30.
3 Hong Phuc Hospital (See note no. 8)
5 Ho Xuan Huong, Hong Bang Dist.,
093 655 1755 x x x Mon - Sat: 7h30 - 11h30, 13h30 - 17h
4 Vinmec Hai Phong Hospital
31 Ward, Dist La Chan (0225) 730 9888
x x x Mon - Fri: 8h - 17h Sat: 8h - 11h30
QUANG NINH
1 Bai Chay Hospital
Ha Long Road, Gieng Day Ward, Ha Long City, Quang Ninh Province
(0203) 384 6557 x x x Mon - Fri : 8h - 11h, 13h30 - 16h
2 Vinmec Ha Long Hospital (see the note No. 5)
101A Le Thanh Tong, Hong Gai Ward, Ha Long City
(0203) 382 8188 x x x Mon - Fri: 8h - 17h Sat: 8h - 11h30
BAC GIANG
1
The department of protection, health care for staffs office in Bac Giang province
02 Hoang Van Thu, Bac Giang City
(0204) 3854 954 x x Mon - Fri : 9h - 11h, 14h - 16h
NGHE AN
1 Vinh International Hospital
99 Pham Dinh Toai, Vinh city, Nghe An Province
(0238) 396 8888 x x x Mon - Sat: 7h - 12h, 13h - 16h
QUANG TRI
1 Hoang Dung Clinic 18B Le Duan, Dong Ha City (0233) 3851 300 x Mon - Sat: 7h - 11h, 13h30 - 17h
THUA THIEN HUE
1 Hue National Hospital 3 Ngo Quyen, W. Vinh Ninh, Hue City
(0234) 3890 888 x Mon - Sat: 7h - 11h, 13h - 17h
2 Hue Traumatology and Orthopaedics - Plastic surgery Hospital
102 Pham Van Dong, W. Vy Da, Hue City
(0234) 3896 896 x x 7h30 - 17h
DA NANG
1 Hoan My Da Nang Hospital
161 Nguyen Van Linh, Thanh Khe Dist.
(0236) 3 650 676
x x x Mon - Sat: 7h - 16h
2 Danang Women's Hospital
26C Chu Van An, Hai Chau Dist.
(0236) 2 222 055
x Mon - Sat: 7h30 - 11h30
3 Da Nang Tam Tri Hospital
64 Cach Mang Thang Tam, Dist. Cam Le
(0236) 3679 555 x x x Mon - Sat: 7h - 11h30, 12h30 -16h Emergency : 24/7
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 23
4 Binh Dan Hospital 376 Tran Cao Van, W. Xuan Ha, Dist. Thanh Khe
(0236) 3714 030 x x x Mon - Sat: 7h30 - 11h30, 13h30 - 17h
5 Family Hospital 73 Nguyen Huu Tho, Dist. Hai Chau
(0236) 3632 111 x x x Mon - Fri: 8h - 17h30 Sat : 8h - 12h
6 Da Nang Hospital for Women and Children
Counter 5B, 1st Floor, 402 Le Van Hien, Ngu Hanh Son Dist.
(0236) 3957710 x x Mon - Fri: 7h30 - 11h30, 13h - 17h
7 Vinmec Da Nang Hospital (see the note No. 5)
7 Truong Sa, W. Hoa Hai, Dist. Ngu Hanh Son
(0236) 3711 111 x x x Mon - Fri : 8h - 17h Emergency : 24/7
8 Da Nang Hosipital 124 Hai Phong, W. Thach Thang, Dist. Hai Chau
(0236) 3885117 x x x Mob- Fri: 7h30-11h30, 13h30-17h.
9 Phuc Khang Clinic T Junction of Nguyen Huu Tho and 30/4 street, Dist. Hai Chau
(0236) 3815 115 x x Mon - Sat: 7h - 11h30,13h30 - 17h Sun: 7h - 11h
10 Thien Nhan Clinic 276-278 Dong Da, W. Thanh Binh, Dist. Hai Chau
(0236) 356 8988 x x Mon - Sun: 7h - 11h30, 12h30 - 18h
QUANG NAM
1 Vinh Duc Hospital 1A Highway, W. Dien Nam Trung, Dien Ban
(0235) 2 464 644
x x
OP:Mon-Sat:7h15-11h30, 13h30-16h30 IP:24/24
KHANH HOA
1 22 - 12 Hospital 34/4 Nguyen Thien Thuat Str., Nha Trang City
(0258) 3 528 866
x x x Mon - Sun: 7h - 17h
2 Tam Tri Nha Trang Hospital
57 - 59 Cao Thang Str., W. Phuoc Long, Nha Trang City
(0258) 3882 312 x x x Mon - Sat: 7h - 11h30, 12h30 - 16h
3 Vinmec Nha Trang Hospital (see the note No. 5)
42A Tran Phu, W. Vinh Nguyen, Nha Trang City
(0258) 3900 168 x x x Mon - Fri: 8h - 17h Sat: 8h - 11h30
4 Tin Duc General Clinic 39 Tran Quy Cap Str., Van Thang Dist., Nha Trang City
(0258) 3813 777 x x Mon - Sat: 7h30 - 17h
CAN THO
1 Hoan My Cuu Long Hospital
20 Phu An Urban Area, Quang Trung, Phu Thu, Cai Rang Dist., Can Tho City
(0292) 3 917 901
x
Mon - Sat: 6h30 - 16h Sun : 6h30 - 11h30
2 Phuong Chau International Hospital
300 Nguyen Van Cu, An Khanh Ward, Ninh Kieu Dist, Can Tho City
(0292) 2222 836 x x x Mon - Sat: 7h - 17h
3 Sai Gon Le Nguyen Lam Dental Clinic
251 Nguyen Van cu, Ninh Kieu Dist, Can Tho
(0292) 3899 104 x Mon- Sat: 8h- 20h Sun: 8h - 19h
LAM DONG
1 Hoan My Da Lat Hospital
156 Zone, Mimosa St., Ward 10, Da Lat, Lam Dong
(0263) 3510 878 x x x Mon - Sat: 7h - 16h Sun : 7h - 11h
BINH DUONG
1 Hanh Phuc International Women & Children Hospital
Binh Duong Boulevard, Thuan An District, Binh Duong Province
(0274) 363 6068/ 19006765
x x x 24/7
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 24
2 Columbia Asia Binh Duong Hospital
Lot 178 Hoa Lan Hamlet, Thuan Giao Commune,Thuan An Dist., Binh Duong Province
(0274) 381 9933 x x 24/7
3 My Phuoc Hospital TC3 Road, My Phuoc II Industrial Zone, Ben Cat District
(0274) 355 3657 x Mon - Sun: 7h - 12h, 13h - 16h
4 Sai Gon Binh Duong Hospital
39 Ho Van Cong, zone 4, W. Tuong Binh Hiep, Thu Dau Mot City
(0274) 3864 673 x x x Mon - Sat: 7h00 - 11h30, 13h - 16h30
5 Becamex Hospital Đại lộ Bình Dương, khu Gò Cát, P Thái Liêu, TX Thuận An
(0274) 3681 681 x x x Mon - Sat: 7h30 - 12h00, 13h00 -15h30
7 Van Phuc Hospital 45 Ho van Cong, W. Tuong Binh Hiep, Thu Dau Mot City
(0274) 3 777 999
x x x Mon - Fri: 7h00 - 11h30, 13h - 16h30
8 Medic Hospital 14A Nguyen An Ninh,W. Phu Cuong- Thu Dau Mot City
(0247) 3855997 x x x Mon- Sun: 6h-21h
9 Binh Duong Dental Clinic
494 - 496 Binh Duong, W. Hiep Thanh, Thu Dau Mot City
(0274) 382 0115 x Mon - Sat: 8h - 12h, 14h - 19h30
Thuan An Branch: 75 Nguyen Van Tiet, Lai Thieu Ward, Thuan An Village, Binh Duong Province
(0274) 366 2520. Hotline: 091.206.2727
x Mon - Sat: 8h00 - 12h00, 14h00-19h00 Sun: 8h00-12h00
10 Cuong Nhan Dental Clinic
526 Binh Duong, W. Hiep Thanh, Thu Dau Mot City
(0274) 653 6640 x Mon - Sun: 7h30 - 20h
BINH DINH
1 National Leprosy-Dermatology Hospital
2 Area,W. Ghenh Rang, Quy Nhon city
(0256) 370 5557 x x Mon - Fri:7h00 - 11h30,13h30 - 17h00
2 Binh Đinh General Hospital
39A Pham Ngoc Thach Str.,W. Tran Phu , Quy Nhon City
(0256) 222 0101 x x Mon - Fri:7h00-11h30,13h30-17h00 Sat: 7h00-11h30
BINH PHUOC
1 Hoan My Binh Phuoc Hospital
3 Hamlet,W. Tien Hung , Dong Xoai City
(02713) 897 997 x x x Mon-Fri: 7h00-16h00 Sat: 7h00-11h30
DONG NAI
1 Dong Nai International Hospital
9th Fl., 1048A Pham Van Thuan Str., W. Tan Mai, Bien Hoa City
(0251) 3955 955 x x x Mon - Fri: 7h30 - 12h, 13h - 16h40 Sat: 7h30 - 12h
2 ITO Sai Gon - Dong Nai Hospital
F.99 Road Vo Thi Sau, W.Thong Nhat, Bien Hoa City
(0251) 3918 569 x x Mon - Sat : 6h30 - 11h30, 13h - 16h
3 Dong Nai General Hospital
02, Dong Khoi, W. Tam Hoa, Bien Hoa City
(0251) 8969 999 x x x Mon - Fri : 7h - 11h30, 13h - 16h30
4 Shing Mark Hospital Highway 51, W. Long Binh Tan, Bien Hoa City
(0251) 3 988 888
x x x Mon - Sat: 8h - 12h, 13h -17h
4 Y Sai Gon Clinic 2/8, Hamlet 6, W. Tam Hiep, Bien Hoa City
(0251) 8823 344 x Mon - Sat : 7h - 17h
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 25
5 Van Thanh Dental Clinic
Bien Hoa Dental Clinic 17/11- CMT8, W.Hoa Binh, Bien Hoa City
(0251) 3847 186 x
Mon - Sat: 8h - 12h, 14h - 20h. Sun : 8h - 12h, 14h - 18h.
Thong Nhat Dental Clinic 14D Phuc Nhac, Gia Tan 3, Thong Nhat Dist.
(0251) 8911 668 x
Mon - Sat: 8h - 12h, 14h - 20h. Sun : 8h - 12h, 14h - 18h.
Dinh Quan Dental Clinic 129 Area 114, W. Dinh Quan, Dinh Quan Dist.
(0251) 3616 186 x
Mon - Sat: 8h - 12h, 14h - 20h. Sun : 8h - 12h, 14h - 18h.
DONG THAP
1 Tam Tri Dong Thap No. 700 National Road 30, W. My Tan, Cao Lanh City
(0277) 3875 993 x Mon - Sat:7h - 11h30, 13h - 16h30
BA RIA VUNG TAU
1 Ba Ria Hospital 686 Vo Van Kiet, W. Long Tam, Ba Ria City
(0254) 3742 313 x x x Mon - Fri: 7h - 11h30, 13h30 -17h
2 Vung Tau Surgical Clinic
Center of Customer Care Building, My Xuan A2 Insdustrial Park, Dist. Tan Thanh
(0254) 3899 278 x Mon - Sat: 7h00 - 11h30,13h - 16h30
3 Van Thanh Sai Gon Clinic
304 Road Doc Lap, Hamlet 1, Phu My, Dist. Tan Thanh
(0254) 3890 186 x x
Mon - Sat: 8h - 12h, 14h - 20h. Sun : 8h - 12h, 14h - 18h.
4 Vung Tau Clinic 207 Nguyen Van Troi, W.4, Vung Tau City
(0254) 3550 699 x x
Mon - Sat : 7h - 11h30, 13h30 - 17h.Sun : 7h - 11h30
5 New World Clinic (see the note No. 8)
20 Tran Hung Dao, W.1, Vung Tau City
(0254) 3513 115 x Mon - Fri: 8h - 18h
6 Van Thanh Dental Clinic
Ba Ria 01 Dental Clinic 75 Bach Dang, W. Phuoc Trung, Bia Ria City
(0254) 3712 186 x
Mon-Sat: 8h - 12h, 14h - 20h. Sun : 8h - 12h, 14h - 18h.
Vung Tau Dental Clinic 55 Ly Thuong Kiet, W.1, Vung Tau City
(0254) 3856 186 x
Mon-Sat: 8h - 12h, 14h - 20h. Sun : 8h - 12h, 14h - 18h.
7 Hoa Su Dental Clinic 54 Co Giang, W.4, Vung Tau City
(0254) 3543 511/ 3543 564
x
Mon - Sat : 8h - 11h30, 14h - 20h30. Sun: 8h - 11h30, 14h - 17h
8 Dr Hung Dental Clinic 235 Road 30/4,W. Rach Dua, Vung Tau City
(0254) 6 270 279
x Mon - Sun: 8h - 11h30, 14h30-20h30
KIEN GIANG
1 Vinmec Phu Quoc Hospital (see the note No. 6)
Bai Dai, W. Ganh Dau, Dist. Phu Quoc
(0297) 398 5588 x x x Mon - Fri: 8h - 17h Sat: 8h - 11h30
CA MAU
1 Hoan My Minh Hai Hospital
09 Lac Long Quan, 7 Dist, Can Tho
(0290) 3575 859 x x x Mon- Sat: 7h-11h30, 12h30-16h Sun: 7h-12h
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 26
NOTES
1. Usage of Health Insurace Card: v Out - patient & In - patient : Golden Cards v In - patient : Blue or Silver Cards v Foreign Direct Billing Services : VIP Cards
2. Contacts of Direct Billing Department v Tel : (04) 3936 8888 / (04) 3936 9550 (Monday - Friday: 8h - 11h30 ; 13h - 17h) v Hotline: 0904 832 888 / 0906 633 757 (24/7) v International assistance service: +662 039 5705
3. Clients should present Health Insurance Card and identity document when requiring direct billing sevice at any Hospitals or Clinics under Bao Viet Insurance's Direct Billing Network
4. In case of in-patient treatment, hospitals may have requirement of deposit. The deposit shall be refunded when Client discharge
5. In case of out-patient treament, some medical facilities may have requirement of deposit. The deposit shall be refunded when the procedure of out patient treament completes and Bao Viet Insurance sends the confirmation of coverage for the expenses of those tests.
6. Direct billing service might not be available in case part of medical expenses is not covered by Bao Viet Insurcance
7. Direct billing service will not be available for prescriptions in case of out-patient treatment
8. Special Notes of New World Clinic: Direct billing service will not be available in case of treatment for accident. Client should settle payment to the Clinic and send the Claims to Bao Viet Insurance
9. Special Notes of Hong Phuc Hospital: Client might be charged document delivery fee
10. This list is subject to change without prior notice. Please visit the website below for updated information http://www.baoviet.com.vn/insurance/Dich-vu-khach-hang/Dich-vu-bao-lanh-vien-phi--chi-tra-boi-thuong/CustomerServices/159/
CLAIM INSURANCE INSTRUCTION - GOLDEN HEALTH - OPTION 1 27
IX. CONTACTS FOR SUPPORT
Note: This documents is not insurance policy and for reference only.
Item Address
Address for sending
claim papers
1. Hanoi
GiNET Vietnam - Room 3, 11st Floor, Harec Building, No. 4A Lang Ha, Ba Dinh, Hanoi
Mr. Hùng Chiến: [email protected]
Tel: +84 247 1080 668 (ext: 106) - Phone: 0838 830 038
2. Ho Chi Minh
GiNET Vietnam - 8th Floor, Platium Building, No 145 Dien Bien Phu, Da Kao, District 1,
HCM
Ms Thuyết: [email protected] Tel: +84 28 7108 0668 (ext: 203)
Mr Khang: [email protected] Tel: +84 28 7108 0668 (ext: 211)
BaoViet’s hotline BAOVIET Insurance Corporation
Hotline 24/7: 0904 832 888/ 0906 633 757
GiNET’s hotline
Hotline in Vietnamese:
Ms Vu Thuy
Tel: +84 247 1080 668 (ext: 104) - SĐT 035 610 2252
Ms Phan Hien
Tel: +84 28 7108 0668 (ext:205) - SĐT 0979 494 095
Hotline in English:
Ms Quynh Mai
Tel: +84 247 1080 668 (ext: 103) - SĐT 0904 990 910
Mr Vu Dat
Tel: +84 247 1080 668 (ext: 201) - SĐT 0933 890 678
Email: [email protected]