Table of contents

Chapter 1: Taking Charge of the Unexpected ................... 3

Chapter 2: Self-assessment .............................................. 13

Chapter 3: Resumes ......................................................... 35

Chapter 4: Job Search Strategies .................................... 74

Chapter 5: Research and Technology ........................... 106

Chapter 6: References ................................................... 110

Chapter 7: Interviewing................................................. 114

Chapter 8: Negotiations and Job Offers ........................ 130

Chapter 9: Career Resilience ........................................ 135

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Chapter 3: Resumes The resume, from the French word, “summary,” is the primary written tool of the job seeker. It is, in fact, a written

summary of your career history and your marketable skills and strengths. A resume may serve several functions:

a self-inventory as preparation for articulating your background to an interviewer

an introductory document whose aim is to generate invitations to interviews

an agenda affording interviewers a springboard from which to launch questions

a tool for responding to ads/online postings and working with recruiters

Consider demand structure and your marketable strengths

The conceptual starting point for all resumes is an analysis of demand structure. That is, who is buying and what

specifically is the buyer looking for in the ideal candidate? Resumes need to reflect the importance that hiring

authorities place on a need they have now or will have in the near future. You must spend time determining

demand structure in order to capitalize on your marketability.

Next, review your assessment results from the Self-assessment chapter. The in-depth work you undertook there

should have helped you identify your preferred marketable strengths and help shape a clear focus. Now, create a

resume which reflects your preferred strengths, as well as accomplishments, and addresses the needs of the

marketplace.

Components of a resume

A resume is divided into anywhere from five to twelve sections, each of which conveys a particular aspect of your

background. They include: Objective (optional), Background Summary/Profile, Accomplishment Statements,

Employment History, Education, Computer/Technical/Special Skills (optional), Honors/Awards (optional),

Military History (optional), Professional Associations (optional), Publications (optional), and Presentations

(optional).

The next section leads you through writing the components of a resume.

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Writing your Objective (optional)

Sample Objectives

A position as Sales Manager utilizing strong background and experience in domestic and

international chemical markets.

A position as Quality Assurance Engineer in the diagnostics and medical devices manufacturing

industry.

Write your Objective by beginning with the title or function you are seeking, followed by the skills or experience

you bring. An Objective tells a potential employer that you are seeking one position exclusively. If your job

objective matches the company’s open requisition title, and your credentials are strong, you will be perceived as an

“excellent fit.” A disadvantage of using an Objective is that it may restrict you to that one specific position and

may disqualify you from being considered for other positions and functions.

Writing your Background Summary/Profile

Sample Background Summaries/Profiles

Inside sales professional with ten years of experience in telemarketing and customer service

within the publishing industry. Detail-oriented with strong skills in supervision, communication

and problem-solving.

Human resources professional skilled in benefits administration, defined compensation plans

and pension calculations. Also qualified to manage employee relations and human resources

information systems. Proficient in the use of a variety of spreadsheet and database software

programs.

Senior health care professional with deep experience in the management and operations of

major patient care services. Special expertise in:

Profitability maximization of clinical departments

Capital and operating budget preparation

Patient care quality assurance

Technology assessment

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Writing your Background Summary/Profile, continued

The Background Summary/Profile sets the tone for the resume and “advance organizes” for the reader the

information that he or she is about to read. The summary contains key information; professional identity,

description of areas of expertise, key areas of knowledge and strength and personal attributes. The remaining body

of the resume supports and enhances the Background Summary/Profile and provides in detail your specific

accomplishments and training.

Open your Background Summary/Profile with your professional identity: marketing manager… graphic

designer… production supervisor.

Highlight your marketable skills and strengths

Next, identify your marketable skills or the core competencies of that professional identity.

For graphic designer, those may be: “….with eight years of experience in text book designing, illustration and desk

top publishing.” Your next sentence may be where you sell yourself further. For example, “Creative, innovative,

with a strong background in computer graphics applications.”

Your marketable technical/functional skills Your marketable personal skills/strengths

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Writing your Background Summary/Profile, continued

A Career Summary statement template

To help create your own summary statement, take the template below and “plug in” the appropriate words

from the checklist below:

(A) __________________ and (A) ___________________ (B) ___________________ who

(C) __________________ and (C) __________________. Expertise includes __________________,

__________________ and __________________. Proficient in __________________,

__________________ and __________________.

Describe yourself checklist

A. Optional Adjective (pick up to 2) 2) B. Noun (your professional identity – pick 1)

� Conscientious, thorough, diligent � Your job title

� Creative, imaginative, forward-thinking � Employee

� Self-directed, committed � Executive

� Flexible and adaptable � Professional (specify if desired)

� Innovative, inventive � Leader

� Highly organized � Supervisor

� Technology-savvy � Team player, team member

� _____________________ � Manager

� _____________________ � ______________________

� ______________________

C. Action Verb (pick 2)

� Achieves consistent results

� Builds high-performing teams

� Implements time-saving procedures and process improvements

� Drives sales growth

� Promotes improved methods

� Builds strong alliances with clients and business partners

� Achieves key strategic initiatives

� Instills customer loyalty

� Delivers innovative solutions to complex business needs

� _____________________

� _____________________

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Writing your Accomplishment Statements

Sample Accomplishment Statements

Reduced budget three times greater than expected through implementation of a cost reduction

program with staff participation.

Authored and implemented marketing plans for Apple products which were adopted worldwide

and referenced for all related products.

Coordinated and redesigned the North American consolidation reporting packages of actuals,

forecast and plan; efforts eliminated redundant work and increased reliability of financial

numbers.

Clearly stating your accomplishments can be a key to securing your next position. Employers want to know what

you can do for their organization, and your accomplishments give them some indication of your “can do” abilities.

The best predictor of one’s ability to be successful is his or her record of past successes.

Potential employers reviewing a resume are looking for the ways you made a difference in your previous jobs, the

examples of your results and the symbols of your success.

Brains torming exer cise #1 for wri t ing Accompl ishm ent

Statem ents: Four Quest ions

Begin creating your Accomplishment Statements by writing “one liners” using the following brainstorming

exercise. Ask yourself four questions:

1. What did I do in my previous position daily – weekly – monthly – periodically?

2. How did I add value to my department or company?

3. How did I contribute to or participate in change?

4. What challenges did I face and resolve?

Think of the actions you took in response to problems, and the results you obtained. Think of the situations you

inherited and changed. Refer to your list of personal, technical and functional skills, which you generated in the

Self-assessment chapter.

Consult your former job descriptions, while reminding yourself you did much more than the responsibilities

outlined there. Begin your “one liners” with action verbs.

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Editing your “one liners” – include “results”

An effective Accomplishment Statement puts your activity or task in the context of the impact it had on your

organization or department. As we stated earlier, employers are looking for ways you made a difference in your

previous jobs. The best predictor of one’s ability to be successful is his or her record of past achievements.

The next step in writing your Accomplishment Statements (if you have not done so already) is to expand your “one

liners” to include the results, the outcome or the impact of your achievements.

A good “result” will do one or more of the following:

improve performance improve reliability

reduce time streamline operations

increase efficiency reduce costs

boost sales cut waste

improve customer satisfaction expand customer base

provide better controls solve problems

improve programs improve working conditions

ensure compliance enhance product or service

Sample edited one liner:

“Instituted continuous improvement process.”

Now becomes:

“Instituted continuous improvement process that identified $15 million in cost savings.”

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Brainstorming exercise #2 for wri t ing Accompl ishm ent

Statem ents: PAR’s Exerci se

A second, effective way to generate Accomplishment Statements is to use “PAR.”

P stands for ............. the problem or challenge you faced.

A stands for ............ the action you took to resolve the problem.

R stands for ............ the result or outcome of your actions.

Sample PAR’s exercise

P ............... the problem/challenge

#1. Accounts receivable was processing payments manually – a slow process. Collections

department was using payment information that wasn’t current due to a lag in accounts

receivable. Customers were upset at being contacted regarding late payments when they, in

fact, had made their payments.

A .............. the action taken by you

#2. Researched and collected information on computerized accounting systems that would allow

Collections to access current customer credit information. Created a proposal on the benefits

and costs of the various systems. Presented data to management.

R .............. the result

#3. System was implemented. Saved collectors’ time; increased productivity; reduced customer

complaints by 20%.

Write PAR’s exercises for each of your previous positions. Then, from each PAR’s exercise, write your

Accomplishment Statement using portions of the “Action” and the “Result.” For example, the above PAR exercise

becomes:

Proposed and implemented new computerized accounting system which resulted in increased

staff productivity and a reduction of customer complaints by 20%.

Make your best effort to state your results in quantifiable or measurable terms.

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Strengthen your “one liners” by adding results, outcome, benefit, value

added or quantification

Editing your Accomplishment Statements

Now that you have written your Accomplishment Statements, using either the Four Questions Exercise or PAR’s

Exercise, review and edit your statements once again. Make sure you have included, when possible, the impact,

the scope or the results of your accomplishments.

Note how the following Accomplishment Statements were improved:

Before After

Served as a resource to scientists. Served as resource to scientists resolving

sample entry and tracking issues.

Developed web-based customer surveys.

Developed web-based customer surveys in

order to generate customer satisfaction reports

and better serve customer needs.

Responsible for designing and delivering

customer service training program.

Designed and delivered company’s first

customer service training program serving over

600 customer service representatives.

Operated, maintained and adjusted packaging

equipment.

Operated, maintained and adjusted packaging

equipment, minimizing operation downtime

significantly.

Developed retailer merchandising display

program.

Developed retailer merchandising display

program that achieved 25% of five year goal in

the first year.

Duties included providing employment

services to all employees.

Provided comprehensive employment services

to a 700-employee biotechnology firm with

three field site offices.

Created new leader orientation manual.

Created new 200-page leader orientation

manual to accelerate learning of business

operations for all newly hired managers.

Developed database queries. Developed database queries, timely and

accurately using PL/SQL.

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Writing your Employment History/Professional Experience

Sample Employment History statements

Laboratory Technician, SUMMIT HOSPITAL, Boston, MA 1992–20_ _

(place accomplishment statements here)

Quality Control; Specialist, BIOTECH USA., Kansas City, MO 2000–present

(place accomplishment statements here)

Project Manager, SANDERS CHEMICAL, Beaumont, TX 2005–present

(place accomplishment statements here)

Your Employment History section, a compilation of jobs that you have held, includes your title, the name of your

employer company, the geographic location of that company and the dates of your employment at that company.

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Writing your Education statement

Sample Education statements

M.S., Finance, Babson College, Wellesley, MA

B.A., Business Administration, University of Nevada, Las Vegas, NV

A.A., Humanities, Reno Community College, Reno, NV

Certificate, Mechanics, Windsor Technical School, Minneapolis, MN

As you can see from the examples above, each item in your Education section consists of four parts:

your highest degree

your major area of study

the name of the school/college

the location of the school/college

Writing your Computer/Technical/Special Skills Statement

Sample Computer/Technical/Special Skills statements

Proficient in the use of word-processing, spreadsheet and database software packages

Skilled in MS Word, Excel and PowerPoint

Knowledgeable in word processing and website research

If you are skilled in using one software program, consider placing that information in your Background

Summary/Profile, or as part of an Accomplishment statement. Expanded computer knowledge may warrant its

own section as shown in the sample above.

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Writing your Honors/Awards statement

Sample Honors/Awards statements

Recipient of the national Fitzgerald Award for Graphic Design Excellence

Named Employee of the Year for outstanding job performance, 2013

Writing your Professional Associations statement

Sample Professional Associations statements

Member, American Society for Training and Development

Treasurer, The American Organization of Nurse Executives

Writing your Publications statement

Sample Publications statement

T.R. Wilson, H. E. Hildegard and D.S. Brown; “Properties of progestagen-dependent

endometrial protein in human amniotic fluid.” J.Reprod. Fert. 60, 317-321, 2009

Writing your Patent statement

Sample Publications statement

Wang Xu, Thomas Schlaikjer, “Novel Polymer Electrolyte For Electrochemical Power

Sources”, U.S. Patent Application Serial No.: 60/577,716; filed on June 7, 2012

Writing your Presentations statement

Sample Presentations statement

2012, “Peptide Mapping: A New Approach to Trypsin,” Symposia on Protein Chemistry,

Albany Medical College, Albany, NY.

Writing your Military History statement

Sample Military History statements

U.S. Army, Honorably Discharged

Lieutenant Colonel, United States Air Force (Retired)

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Types of resumes

Before assembling the resume components into a cohesive document, you will need to choose your appropriate

format. Format refers to your plan of organization of material or the arrangement of information on your resume

page. There are two basic formats of resumes: the chronological and the functional.

Chronological format

The chronological is the most common resume format. This type is indexed by date, and information is presented

in reverse chronological order. In other words, it lists your most recent job – with Accomplishment statements – at

the top of the page, then continues down the page to your earlier jobs. This format is effective when you have a

continuous employment history and when your most recent experience relates directly to the positions for which

you are applying.

Sample format of a chronological resume

Product manager, SURGICAL DEVICES, INC., Acton, NH 2004-2010

(Accomplishments placed here)

Assistant product manager, MANN MEDICAL CO., Rye, NY 2000-2011

(Accomplishments placed here)

Technician, BEDFORD MEDICAL DEVICES, Charleston, SC 2009-2012

(Accomplishments placed here)

Functional/Hybrid format

The functional/hybrid format indexes your background by your skills and functional areas of expertise. It lists

your achievements, with category headings, at the top of the page and summarizes the positions you have held,

your employers and the dates of employment at the bottom of the page. This type is effective when you are

changing careers and wish to promote skills recently acquired or used earlier in your career.

Sample format of a functional/hybrid resume

TRAINING

(Accomplishments placed here)

SALES/MARKETING

(Accomplishments placed here)

MANAGEMENT

(Accomplishments placed here)

PROJECT MANAGEMENT

(Accomplishments placed here)

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Key elements of an outstanding resume Follow the guidelines below while preparing a first draft of your resume. Also, study the sample resumes on the

following pages.

Visual effect

Use larger-than-average margins creating a generous amount of white space on your page

Use underlining and bullet statements sparingly

Use full capitalization for heading and company names only

Length

The maximum length of a resume should be two pages. A page for every ten years of employment is a

good rule of thumb. Remember, the resume is a sales tool, not an autobiography. Occasionally, a job

seeker’s list of publications and presentations (particularly those individuals in academics and the

sciences) may warrant a third page.

Writing style

Write your resume in the third person; do not use “I”

Start each bullet with an action verb in the past tense such as “developed, evaluated, implemented,

organized”

Use technical terms only if they are required to explain your work

Include a summary: combination of functional and technical skills and personal attributes

Paper and printing

Use good quality white, gray or ivory bond paper; catchy colors or odd sizes may appear unprofessional

Print your resume copies on a high-quality photocopy machine or with a letter quality printer

Miscellaneous

Be completely honest; false statements are grounds for dismissal

Do not include the phrase, “References included upon request”

Do not include a picture on your resume

Send copy to a colleague for final review of content before final revision is complete

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Packaging your resume

With your resume completed, it is now time to save it, print it and send it. Before doing so,

check it one last time for typos and formatting errors. Be sure to use spell check. Is your phone

number correct? Have you included your e-mail? Your LinkedIn URL? Is it clear and concise?

Ask a friend to review it.

Microsoft Word documents

The most universally accepted method of submitting your resume is as an attachment to your e-

mail message. How you save and name your resume file is very important. Let us assume you

utilize Microsoft Word version 2013. When you send your resume to someone who has an

earlier version, they will not be able to open the file. To avoid this problem, when saving your

file, go to “File”, then choose “Save As” then at the bottom of the dialogue box, select “Save As”

Word 97-2003 and 60/95-RTF(*.doc). This allows all prior versions of Word to open your file.

Selecting the correct file name for your resume is equally important. An effective format to use

is First name, Last name, Resume, i.e. Jane Doe Resume. doc.

Plain Text (txt) documents

Saving your resume as a plain text (txt) document may be necessary at times. Some companies

prefer receiving your resume embedded within your e-mail message. If so, pasting a (txt) version

into your message is the way to go. Also, when you are applying for a position online you may

have to complete a resume form. Utilizing a (txt) version of your resume allows you to cut-and-

paste the necessary sections of your information into the on-line form without formatting errors.

To save your resume as a plain text document, begin with the resume you created in Microsoft

Word. Highlight the entire document, select “Format” on the menu bar, then “Styles and

Formatting.” Then select “Clear Formatting.” Doing this removes all the tabs, line returns,

bullets, etc. Now return to your document to clean it up, without using tabs, bullets, etc. To save

go to “File”, then choose “Save As” at the bottom of the dialogue box, select “Save As” Plain

Text (*.txt). This should provide you with a format free document.

Now you need to edit your text version to make it more readable. You will find examples of an

unedited text resume and an edited text resume in the resume samples that follow. The edited

text shows what can be done to make your text version more appealing to the reader. To achieve

this version, you need to print the text version. You will see where the text wraps to the left

margin. Now go back and insert a hard line break (enter) where each wrapped line ends. Also

hit the space bar to insert the required number of spaces at the beginning of any line that should

be indented.

If your original Word document used paragraph spacing or one and a half spacing between lines,

you will also have to enter a hard line break wherever you want to add spaces between lines.

Print another copy and check to make sure that all your spacing is correct. When the spacing is

correct, you will be ready to paste this version into on-line applications with confidence that it

will be more readable than most of the other resumes received by the screener. Be sure to take

along several copies of your original Word formatted resume when you are invited for an

interview.

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Adobe Acrobat documents

Most every computer today has the necessary software to read an Adobe Acrobat document. It

does, however, require specialized software to create Adobe files. It is acceptable to send your

resume in this format, but when doing so, please advise the recipient in your e-mail that it is a

“pdf” file.

Sample Resumes Resumes come in many different formats. They reflect your personality traits and skills. The

following pages provide various samples. Work with your consultant to determine which will be

the most beneficial to you.

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Sample resume - chronological

M A R T I N A . S A M U E L S , E S Q . , C P A

Address. City, ST Zip Phone(s) E-Mail@comcast.net http://www.linkedin.com/in/name

S U M M A R Y

Senior administrative executive with leadership, operational and client service skills. Hands-on leader of overall

administrative operations with strong business acumen and the ability to collaborate with all organizational levels.

Unique breadth and depth of skills with excellent analytical, project management, compliance and problem-solving

capabilities, including managing organizational change, strategic influencing and developing cost effective solutions

to business challenges. Highly regarded by managers and peers for integrity and ability to use creativity and

innovation to generate effective solutions to complex issues.

H I G H L I G H T S

Operational/Administrative

Operating Efficiencies/Reengineering

Financial/Cash Management and Reporting

Staffing/Human Resources Development

Space Planning/Facilities Management

Compliance/Risk Management

Leadership/Business Partnering

Senior Management Advisor

Long-Range Business Planning

Strategic Initiative

Implementation

Due Diligence

Relationship Management

Customer Focused Delivery

Financial Business Partnering

Contract & Alliance

Management

Client/Vendor Management

E X P E R I E N C E

LAYTON, ROGERS & KLINE COMPANY, Woburn, MA 2005-20_ _

A mid-sized professional accounting firm.

Managing Director

Partnered with bankers, insurers and vendors to assure the provision of quality customer service and discounted

rates where available. Negotiated loan and other banking arrangements on behalf of Partners and obtained

competitive bids for all risk management programs.

Managed firm’s transition to new office space, including coordination of final build out, furniture/fixture

procurement, vendor selection and communicating move related procedures to all levels of organization. Planned

and executed all move activities with virtually no lost productivity.

Coordinated negotiations and document preparation between property owner, landlord and neighboring tenant to

procure additional space needed to support rapid organizational growth. Reviewed all Lease related

documentation and assisted outside counsel in protecting the firm’s interests.

Produced timely periodic financial reporting including financial statements, cash-to-accrual conversion, staffing

and other pertinent analyses.

Supervised all aspects of facilities management and coordinated tenancy related issues with building

management.

Participated in recruiting efforts including college sponsored programs and cultivating relationships with vendors.

MASON & HOLMES, Boston, MA 2003-2005

A regional, mid-sized, business services law firm.

Boston Office Administrator

Partnered with and acted as strategic advisor to senior management with regard to complex matters related to

employee retention and morale.

Assisted with firm-wide preparation of financial reports, including developing a model to facilitate a conversion

from cash-to-accrual based reporting.

Participated in developing, implementing and communicating appropriate personnel policies and procedures.

Managed purchasing, procurement and inventory control by developing and maintaining relationships with

service and supply vendors, recruiters and Landlord’s management and facilities personnel.

Coordinated attorney and administrative recruiting for local office, including candidate screening and offer

negotiation.

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M A R T I N A . S A M U E L S , E S Q . , C P A P A G E T W O

CRUISE, HAYDEN & HICKS, LLP, Lynn, MA 2001-2003

A nine attorney general legal practice.

Managing Director

Streamlined financial reporting and cash management functions to provide more effective use of capital and

significantly improve the financial position of firm.

Conducted space needs analysis, negotiated Lease terms with prospective landlords and coordinated the use of

architectural services to determine floor plan options leading to selection of new office space. Resolved space

design and allocation issues and managed build-out of new office completed on time and under budget.

Coordinated highly successful and cost effective relocation of operations with minimal impact to productivity and

personnel.

Managed all Human Resources functions, including payroll, benefits administration, recruiting and employee

supervision.

Implemented cost effective employee benefit enhancements and established a §125 Cafeteria Plan to provide pre-

tax payroll withholding of employee paid premiums.

Successfully represented firm during compliance audits conducted by Massachusetts D.E.T and D.O.L.

Managed all vendor relationships including negotiations with banks, insurers and service/supply providers.

Maintained risk management programs, including policy procurement and insuring sufficiency of coverage

limits.

TLC, INC., Peabody, MA 1996-2001

A publicly traded, multi divisional, 350 employee provider of inpatient and outpatient behavioral healthcare services.

Executive Committee Member - Vice President of Corporate Services and Legal Counsel

Member of the Executive Committee responsible for all decisions related to corporate reengineering which

resulted in substantial cost reductions, revenue enhancements, operational protocols and corporate profitability.

Appointed Corporate Compliance Officer by Board of Directors with oversight for all compliance matters

including OSHA, FLSA, ADA, ADEA, harassment and healthcare regulations. Drafted and implemented

Corporate Code of Conduct and related policies, established the organization’s Compliance Program and

developed/conducted employee training.

Managed Human Resources functions and directed initiatives on employee care, policies and procedures.

Introduced progressive discipline program reducing legal expenditures related to claims by former employees.

OLDMAN & WALES, LLP, Boston, MA 1993–1996

Multinational public accounting firm employing over 65,000 people worldwide.

Tax Consulting Senior

E D U C A T I O N

Juris Doctor, cum laude, BOSTON UNIVERSITY LAW SCHOOL, Boston, MA, 1993

Dean’s List, Law Review

B.S., Business Administration, cum laude, DARTMOUTH COLLEGE, Hanover, NH, 1989

Certified Public Accountant, MASSACHUSETTS SOCIETY OF CERTIFIED PUBLIC ACCOUNTS, Boston, MA, 1994

P R O F E S S I O N A L A S S O C I A T I O N S

Business Management Advisory Board at South Shore Community College, 1999–present

Board of Directors, Making a Difference in Foundation, Inc., 2003–2004

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Sample resume - chronological

JAYNE RAITT 237 Prospect Street Cambridge, MA 02143 617-524-8596 (H) 617-555-8546 (O) something@aol.com

PROFILE:

Senior marketing professional with expertise in product rollouts, marketing programs and materials and channel

marketing. Marketed diverse applications on Macintosh, PC and UNIX platforms.

Product Marketing Management Strategic and OEM Accounts

Channel Marketing and Development New Product Pricing Strategy

Vertical Market Development Multi-platform Product Management

EXPERIENCE:

ORION TECHNICAL SYSTEMS, Lowell, MA 1996-20_ _

$700 million company that develops and markets integrated hardware and software products for digital video and

audio applications.

Product Line Manager (1997-20_ _)

Managed lead product of business unit focused on digital video products for corporate, industrial and government

markets.

Authored and implemented product plans for Macintosh product which were adopted and extensively

referenced for related products.

Created comprehensive launch programs including direct mail, product promotions, reseller fulfillment

kits and channel training to successfully introduce and market new product releases.

Senior Product Manager (1996-1997)

Managed new desktop video product through entire release cycles of product planning, development and launch

that achieved 119 percent of its first-year revenue goals and won major awards in both the video and Macintosh

computer markets.

Initiated vertical market programs targeted at corporate training market, with focus groups, demand

generation and fulfillment kits, that established corporate training as the product’s largest vertical market

segment, representing 18% of domestic sales.

Created reseller seminar kits, training and product promotions to establish product as BAR’s first sold

through the reseller channel and help develop the channel of 140+ resellers worldwide.

INTER-SOFT, INC., Newton, MA 1991-1996

$100 million company that develops and markets software and services for electronic publishing, document

management and information distribution applications.

Product Marketing Manager (1994-1996)

Managed multi-platform electronic retrieval and distribution product line.

Pioneered a new product introduction process focused on bringing products to market faster to optimize

revenue opportunities.

Managed and promoted strategic customer and third-party relationships through industry presentations,

trade shows, newsletters and other activities to leverage key competitive strengths.

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JAYNE RAITT Page Two

Product Manager (1992-1994)

Managed electronic publishing product on Sun platforms – totaled over 35% of software revenues.

Managed two project teams to produce consecutive releases of new publishing software for the Sun

SPARC and 386i platforms, meeting targeted release dates and generating $15 million in incremental

revenues for the Sun product line.

Manager, Reseller Marketing (1991-1992)

Created reseller distribution channel for new PC software products.

Supervised group creation of marketing materials, promotions, direct mail and competitive analyses for the

channel. Established recruiting, authorization, training and sales programs for VARs.

Developed the business plan and marketing programs that enabled Inter-Soft to expand its reseller program

to include distribution of its PC, Macintosh and workstation platform products.

HUSKY CORPORATION, Boston, MA 1990-1991

$50 million company that markets desktop publishing and related software.

Account Representative

Managed sales of PC and Macintosh software through dealers and VARs in Northeast U.S.

Exceeded quotas consistently in territory representing 18% of company’s U.S. revenues.

MPPA, INC., Lexington, MA 1988-1990

$50 million Monsanto subsidiary supporting pre-press automation and software.

Senior Marketing Manager, OEM Accounts (1989-1990)

Managed business relationships with company’s OEMs, primarily Sun Microsystems and AT&T.

Initiated and managed project teams; responsible for pricing, negotiating product delivery and approving

capital requests exceeding $500,000.

Marketing Manager, Newspaper Marketing (1988-1989)

Managed advertising product line; promoted from Assistant Marketing Manager.

Developed new pricing and positioning for advertising product line; created marketing materials and

provided sales consulting for products contributing 30% of company’s annual revenues.

EDUCATION:

M.B.A., Marketing, University of Virginia, Charlottesville, VA

B.A., Journalism and Psychology, University of Michigan, Ann Arbor, MI

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SARA M . S A L I N A S

1 11 N E W B U R G H A V E N U E , R E G I O N S , S O U T H C A R O L I N A 29 33 6

( 55 5 ) 44 4 - 44 44 [ H] | ( 55 5 ) 4 44 - 22 22 [C] | s a r a sa l i na s@ no t r e a l . c om

S U M M A R Y

Database Systems Professional with full life cycle experience across major DBMS/OS platforms. Established

track record of developing and managing global teams of up to 16 DBAs, supporting business critical

applications in high availability environments, including 24/7 production support. Served as a DB2 z/os DBA

on AAA production systems. Handled project management and technical level tasks towards procuring and

deploying Netezza Twin-Fin Database Appliances in support of multi tera-byte warehouse applications.

P R I M A R Y S K I L L S

Database Architecture

Database Design

Database Security and Auditing

Project Management

Team Building

Establishing Best Practices

Social Networking

Database Migrations/Upgrades

Database Change Control

T E C H N I C A L S K I L L S

OS: z/os, UNIX/Linux, Windows.

Software: DB2, Netezza, Oracle, SQL Server, Sybase, UDB, IBI, OBI, Jive/Clearspace, SharePoint

2003/2007, DBArtisan, ERSTudio, Embarcadero Performance Center, Informatica, Control-

M, Platinum, CA-IDMS, CA-7, SyncSort, JCL, TSO, MS Office, MS Project, HP

OpenView.

Languages: DDL/DML/DCL, Cobol, SQL-Plus, PL/SQL, NzSQL, Shell.

E X P E R I E N C E

ACME, INC, Boston, MA 2005-20__

Director, Data Engineering

Managed eight to 16-person global SQL Server Database Support team providing development and 24/7

support across all Fidelity BUs. Promoted and expanded Shared Coop database clustered environment

supporting 80-100 applications while reducing costs significantly due to hardware consolidation and

reduction in Enterprise License cost (2008-2010).

Managed six to 12 person global Database Development Team providing Stored Procedure and

development services for multiple business units on both Sybase and Oracle Platforms (2006-2008).

Individual Contributor and PM

Provided DB2 z/OS DBA support for CSTAMP, Custody, CARP, and Invest1 Applications. Database

Design and Administrative tasks and Application Support. 24/7 on call support.

PM and Technical support role on implementing Netezza Twin-Fin Appliances. Involved in Appliance

Procurement, POC, Shared Support Model with Vendor, Infrastructure Integration working with multiple

Business Units.

Created and administered the Acme Spaces Internal Social Networking sites for Data Engineering and

Distributed Hosting organizations. Educated staff and promoted communications via Spaces.

Designed and administered SharePoint 2007 sites for Data Engineering Staff. Roll out to global staff of

130 users.

Sample resume – chronological

Sample Resume- Technical

Page 2

S A R A M . S A L I N A S Page 2

AMAZING SOFTWARE, Santa Fe, NM 2003-2005

Manager Database Architecture, Development and Support

Managed a team of four to seven DBAs, supporting the full Data life cycle for all databases at the firm.

Technology was primarily Oracle on HP_UX but also included IMS, DB2 z/OS, and SQL Server.

Led Database management and architecture tasks for a major six-year development project (e-SUITE™)

to migrate all policy systems from mainframe, Unix, and Windows-based solutions to a single Enterprise

System on Oracle/HP_UX.

Expanded an operational DBA team into a full life cycle organization, including data modeling, database

architecture, and database design.

Evaluated, purchased, and implemented a database monitoring solution (Embarcadero Performance

Center).

Evaluated and purchased an Enterprise Data Modeling Solution (ERSTudio), including a shared

repository.

Introduced Oracle database fail over utilizing HP’s MC/Service Guard.

Managed the Database Department Budget, which included all Oracle licensing. Negotiated a major

purchase in 2004 (16 CPUs) for the e-SUITE™ effort.

DATABASE ARCHITECTURE, INC., Livingston, AL 1992-2002

Director, Senior Database Manager (1998-2002)

Managed up to eight DBAs performing database design, implementation, support, and performance tuning for

Sybase and Oracle on UNIX and Windows. Included many high availability mission critical applications

with replication and DR requirements. Conducted performance reviews and managed training plans and

budget.

Matrix managed a one-year project to merge three support teams, including 22 DBAs across three

database technologies (Sybase, Oracle, and UDB) covering over 50 supported applications onto a single

support infrastructure and tool set.

Managed six-month effort to convert three integrated Sybase applications to Oracle utilizing the Oracle

Migration Workbench.

Managed 18-month effort to train six Sybase DBAs in Oracle while maintaining production stability on

over 30 applications across both technologies (60% Sybase, 40% Oracle). Resulted in improved morale

and productivity.

DBA and Project Lead (1992-1998)

Oracle database architecture, design, and development on large systems. Mainframe DBA on IDMS and

DB2. Helped established DB2 Standards and procedures.

Lead DBA and Designer on a two-year project to convert multiple legacy customer databases from the

mainframe to a single integrated client server Oracle database (8M customers; 300 GB) utilizing Oracle

Parallel Server.

Lead DBA on a four-year multi-phase project for the 401(k) system conversion from VSAM to DB2.

This involved database design, data migration, implementation, and ongoing maintenance and 24/7

support on an 800 GB database.

E D U C A T I O N

Bachelor of Science, Computer Science UNIVERSITY OF SOUTH CAROLINA, Columbia, SC

Elizabeth Wang Address ▪Telephone Number(s) ▪ E-mail Address

S U M M A R Y O F Q U A L I F I C A T I O N S

Scientist with biomedical science background. Hands-on expertise in common techniques of cell biology,

biochemistry, molecular biology & pharmacology.

Extensive knowledge of: Genetic instability and Cancer; Regulation and function of ATM in the process of

carcinogenesis; Chromatin structure and its role in cell differentiation.

Strong communication skills (English & Japanese).

Current Visa Status: US permanent resident.

Molecular Biology

Experienced with modern techniques in molecular genetics including DNA and RNA isolation, PCR, RT

PCR, Site directed Mutagenesis, Western, Southern and Northern blot analysis, sequencing.

Familiar with constructions and cloning of expression of vectors, and protein expression techniques in

bacterial system.

Handled experiments which included knockdown of various gene expression by RNAi techniques.

Cell Biology

Tissue culture expertise on maintenance and large scale propagation of diverse mammalian cell lines and

cell cycle study and FACS analysis.

Expertise on optimization, and troubleshooting of transient and stable transfection protocols, experience in

stable cell line generation and CAT assays, Immunostaining.

Cytogenetic Study and Mutation analysis including: Chromosome aberrations study, Fluorescence in situ

hybridization analysis (FISH), Mutation frequency analysis at HPRT locus, Molecular analysis of HPRT

mutants by multiplex PCR.

A C A D E M I C E X P E R I E N C E

D A N A F A R B E R C A N C E R I N S T I T U T E , Boston MA 2003-20_ _

Harvard Medical School, Dept. of Radiation Oncology Postdoctoral Fellow

The role of ATM function was to detect DNA damage and to determine how ATM relays this information to

DNA repair.

Elucidated molecular mechanism of ATM after DNA damage and its role in cell cycle check point.

Provided knockdown of various gene expressions by RNAi and their significance.

Completed mutagenesis analysis to find out the different sites of ATM activation.

U N I V E R S I T Y O F M A S S A C H U S E T T S M E D I C A L S C H O O L , Worcester, MA 2000 – 2003

Dept. of Cell Biology Postdoctoral Fellow

Role of SWI/SNF chromatin remodeling enzymes in initiating and facilitating gene expression in mammalian

cells.

Investigated the molecular mechanism of chromatin remodeling enzymes in muscle differentiation, cell

cycleregulation and integrin expression.

Sample Resume- Scientific

Page 2

Elizabeth Wang Page Two

N A G A S A K I U N I V E R S I T Y , Nagasaki, Japan 1997 – 2000

Ph.D. Student Faculty of Pharmaceutical Sciences, Nagasaki University, Japan

Ionizing Radiation Induced Genetic Instability

Established mechanism of chromosome instability and delayed damage.

Performed radiation induced and delayed mutation analysis.

I N D U S T R Y E X P E R I E N C E

Product Development Pharmacist, ACME Lab. Ltd. Dhaka, BD 1994 – 1996 Assisted in formulating drug products such as tablets, capsule, liquid preparation, suspension, ointment, and others that

are extensively used in ophthalmic disorder, pain and inflammation, diabetes, urinary tract infection, gastrointestinal

tract infection, microbial disease, cardiovascular disease and dermatological condition.

Developed formulated drug products stability, bio-availability (absorption, distribution, metabolism and excretion), as

well as ensured that they met the standards of potency, purity, uniformity, stability and safety.

Quality Control Pharmacist, Bangladesh Oxygen Ltd. Dhaka, BD 1990-1994 Worked to achieve the quality of medical gases such as Medical oxygen (United States of Pharmacopoeia) (U.S.P.), as

well as carbon dioxide, nitrogen, nitrous oxide like safety, potency, efficacy, stability, acceptability and regulatory

compliance under strict GMP guidelines and is a FDA-approved facility.

Responsible for the quality of the gases during production and establishing the specification required ensuring gases

integrity. Handled the quality, purity and uniformity of the gas content to assure stability, safety, strength and identity.

E D U C A T I O N

Doctor of Philosophy in Pharmaceutical Science (Ph. D.) 1997 – 2000

Faculty of Pharmaceutical Sciences, Nagasaki University, Japan

Thesis: Ionizing Radiation Induced Genetic Instability in mammalian cells

Master of Science in Pharmacy (M. Pharm.) 1989 –1991

Faculty of Biological Sciences, University of Dhaka, Bangladesh.

Bachelor of Science with Honors in Pharmacy 1984 – 1989

Faculty of Biological Sciences, University of Dhaka, Bangladesh

S C H O L A R S H I P S / A W A R D S

Rotary International Scholarship, Japan 1998 – 2000

University Graduate Scholarship, University of Dhaka 1989 – 1991

National Research Scientific Award (NIH) 2005

J A M E S M A T T H E W S P.O. Box 567, Oxford, MA 01540 508-555-8940(H) 617-555-9868(O) something@verizon.net

S U M M A R Y

Accomplished Facilities/Property Manager with core competencies in project management and engineering.

Managed owned properties and leased facilities in four states including commercial real estate, high-tech, and

university settings. Proven skills in leadership, staff development, problem solving, management of critical

projects and budget control. Recognized for building positive relationships with internal and external customers.

P R O F E S S I O N A L A C C O M P L I S H M E N T S

PROPERTY/FACILITIES MANAGEMENT

(Several years of experience in positions within Harvard University and NEC Technologies).

Oversaw the property management and daily operations of university, corporate and high technology portfolios

ranging from 10 to 88 buildings with total area of 1.0 to 2.8 million square feet in multiple locations. Buildings

included a large multi tenant/ mix use office and retail complex, historic wood frame buildings, a hospital and

manufacturing/distribution facilities. Focused on providing a high level of customer service, improving operational

effectiveness and efficient physical plant performance.

Led a staff of Property Managers, Contracts Managers, Facilities Engineers and Operations Managers.

Regularly interfaced with union and non union work force.

Managed revenue and expense budgets in excess of $40M and annual capital budgets of $8M+. Saved

$742,000 annually in energy cost by reducing energy consumption and maximizing utility company

rebates.

Provided strategic planning and execution of the day-to-day operations that included building

maintenance, preventive maintenance, emergency repairs, contract negotiations, security/safety, outside

grounds, janitorial services, energy conservation and environmental health & safety programs.

Instituted PC-based preventive maintenance system, which created more efficient distribution, tracking

and completion of work orders. Implemented a service contracts procurement system that controlled

$6.2M in over 180 contracts. Reduced the cost of the contracts by 30% through efficient bidding and

revision of specifications.

Directed the due diligence study (structural, mechanical, electrical and environmental) for several major

property acquisitions.

Managed lease administration to ensure that leases were adhered to, delinquent rents were tracked, and

variance reports were completed on a regular basis.

FACILITES PROJECT MANAGER/ENGINEER

(Extensive background working within an engineering firm, Harvard University, NEC Technologies and Data

General Corp.)

Managed large and small scale projects from cost benefit analysis through occupancy, including: programming, design,

engineering, cost estimation, public approvals, bidding, contract negotiation, construction management, scheduling,

documentation, budgets and reporting. Projects included new construction, renovations and demolition as well as many

types of building systems and building envelopes. Successfully met time and budget constraints while achieving a high

level of customer satisfaction.

Sample Resume -functional

J A M E S M A T T H E W S P A G E T W O

Assured project success by providing clear direction and leadership while developing strong relations with

customers and vendors.

Managed projects in San Jose, CA; Chicago, IL; and Tacoma, WA for the build out of offices, manufacturing

and R&D areas.

Managed a 161,000 square feet building renovation which included interior, mechanical and electrical

renovations (including the installation of 316,000 feet of data cable) and the relocation of 500 employees.

Project was completed with a minimum of employee down time.

Successfully managed construction of mission critical data centers, UPS systems and emergency power

installations.

Directed emergency response repairs and restoration to facilities after major building floods and fire.

E X P E R I E N C E

Assistant Director Operations, University & Commercial Operations 2010 – 20_ _

Harvard Real Estate Services, Harvard University, Cambridge, MA

Manager, Corporate Services, Facilities & Real Estate 2008 - 2010

NEC Technologies, Inc., Boxborough, MA

Facilities Engineering Manager 2005 - 2008

Data General Corporation, Milford, MA

Facilities Project Manager 2001 - 2005

Dennison Manufacturing Company, Framingham, MA

Facilities Engineer 1997 - 2001

Data General Corporation, Westborough, MA

Junior Engineer/Draftsman 1994 - 1997

Tucker & Rice, Inc., Worcester, MA

E D U C A T I O N

Boston University, Program for Real Estate Studies (currently attending)

B.S. Management, Worcester State College, Worcester, MA

A.S Mechanical Engineering, Worcester Junior College, Worcester, MA

A S S O C I A T I O N S

Member of IFMA (International Facilities Management Association)

R E C O G N I T I O N

Recipient of Harvard Planning & R.E. Recognition Award: Peer-based nomination

C H R I S M I Z E Address Telephone Numbers E-mail Address

SUM M ARY

Over 15 years of managerial experience in vendor and client management with a proven record as a motivational

team leader and initiative driver. Proven ability to build strong third-party relationships demonstrating focused

passion for customers. Business savvy with extensive process improvement and project management abilities. A

strategic thinker able to develop comprehensive business plans and communicate them cross-functionally.

EXP E RI EN C E

Vendor/Client Management

Traveled extensively throughout the US managing clients ranging from small businesses to large

corporations, as well as government and political organizations. Developed processes for new-partner

prospecting including presentations, screening, licensing, contracting, training, and ongoing

communication. Negotiated contracts and compensation. Managed national as well as focused marketing

territories, resulting in early commitment, accelerated program launch, quick problem resolution, and

strong client relationships.

Researched markets, attended conventions and association meetings, and made contact with prospective

clients through networking and cold calls. Successfully “created a buzz” regarding the corporation and its

unique offerings within the marketplace.

Project Management & Leadership

Served on a 5-member team responsible for initiating and supporting a complete Six Sigma Quality

Program for over 500 employees. Program resulted in a complete quality-focused culture change within

the business.

Managed a variety of high-exposure projects to improve key business functions including regulatory

compliance, product speed-to-market, and call center management. Projects eliminated process defects

and resulted in better communication, easier-to-use technology, and faster product launch.

Managed teams of 1 to 24 people in a variety of operational disciplines. Maintained strong team rapport

through individual coaching, regular team meetings, goal clarification, and open-door communication.

Resulted in cohesive and effective teams of dedicated employees with clear personal development goals.

Opened a new regional office as part of a focused management team. Hired staff of over 200 people,

clarified responsibilities, led team-building sessions and trainings in order to quickly form an efficient and

supportive work group. Office opened on schedule and immediately assumed work of 4 closed locations.

Communication & Training

Delivered numerous speeches and presentations before groups of up to 2,000 people, providing training,

information, and ideas while building a strong and professional reputation for the company and myself.

Initiated internal communications and reporting regarding client/vendor status, performance, and

requirements through presentations, written reports, meetings, and intranet updates. Such reports allowed

for better analysis and quick technology or management adjustments as necessary.

Developed a complete Six Sigma Quality training program for all employees; utilized varied levels of

material based on employee functions. Facilitated sessions on project management, change management,

customer requirements, metric analysis, decision-making, and process mapping, resulting in clear

understanding and immediate use of quality tools, jargon, and process improvement for all levels

throughout the company.

Sample Resume - functional

C H R I S M I Z E P A G E T W O

Business Development & Consultative Selling

Managed a sales call center of 24 phone representatives to a record-breaking $11.5 Million sales goal.

Facilitated one-on-one and group sales training and phone techniques resulting in improved individual

sales results as well as enhanced data gathering and improved results on customer surveys.

Convinced company president to launch new distribution channel through extensive research and

forecasting. Within 18 months, new channel was fastest growing business segment and represented 15%

of company’s overall sales.

Met with over 100 prospective business partners over a 6-month period; converted 40%.

Computer Literacy

Demonstrated proficiency in the Microsoft Office Suite (including Word, Excel, PowerPoint, MS Project,

and Access) through extensive project work and presentations.

Utilized process mapping (Visio) and statistical analysis (Minitab) software on repeated projects to

identify process defects, root causes, and to verify accuracy of change recommendations.

Led the development of the company’s intranet, soliciting input from throughout the organization for

design and content; utilized FrontPage web development software to post and amend site.

EM P LO Y M EN T

TYPICAL COMPANY, Boston, MA 1994-20_ _

$400 million property & casualty insurer; a consolidated affiliate of General Ltd.. writing personal and

commercial lines of insurance throughout the United States; a direct-writer since 1966 with over 500 employees.

Agency Relations Manager (2002-20_ _)

Electronic Marketplaces Manager (2000-2002)

Black Belt/Corporate Communications Manager (1997-1999)

Underwriting Support Manager (1996-1997)

Sales Manager (1995-1996)

Electronic Forms Manager (1994-1995)

LIFE & CASUALTY, Stamford, CT 1987-1994

A leading national provider of insurance for businesses and individuals. Sold their Property-Casualty (P&C)

operations to Velers Insurance in 1998.

Team Leader – River Business Center (1992-1994)

Competitive Analysis Superintendent (1991-1992)

Underwriting Consultant (1990-1991)

Management Development Associate (1987-1990)

E D U C A T I O N

Bachelor of Arts, English, minor in German Language,

UNIVERSITY OF MICHIGAN, Ann Arbor, MI

Graduate coursework in Psychology, WESLEYAN UNIVERSITY, Middletown, CT

Sample resume — hybrid

P A T B O U D R E A U Address Phone

City, ST Zip E-Mail@yahoo.com

S K I L L H I G H L I G H T S

High energy marketing leader with extensive experience in B2C and B2B marketing. Track record of rapidly

increasing revenues while building infrastructure in complex, fast-growth environments. Excellent analytic,

leadership, presentation and project management skills. Demonstrated talent to build marketing functions and

motivate staff to peak performance.

Marketing Strategy and Execution

Doubled revenues in last two companies. Built processes, designed scopes and hired personnel to manage growth

and improve satisfaction. In last position, grew from four to 34 staff members in three years.

Earned additional ~$30M annually by analyzing retention and creating benefits to increase average length of stay.

Led market research, determined differentiators, revised programs, launched products to increase market share.

Built marketing programs to identify and build alliances with key strategic partners. Opened new service areas.

Implemented service guidelines, trained employees, and improved customer satisfaction.

Brand Development

Led key constituent research, determined brand equity, established brand architecture for last two companies.

Identified new products and services and revised current assets to incorporate new brand.

Directed multicultural and multilingual campaigns to engage customers and employees in the company’s brand.

Leadership, Planning and Budgeting

Led two divisions with full P&L responsibility and accountable for $300M in revenue.

Served on executive leadership team. Functioned as advisor to CEO and top team members on all business topics.

Partnered with CEO to build first functioning board of directors. Developed board policies, created recruitment

materials and board manual, helped orient board members, served as advisor for board communications.

Worked with executive team to develop strategic objectives and plans. Created processes to build strategic

direction into daily work throughout company. Oversaw annual marketing planning, budgeting and monitoring.

P R O F E S S I O N A L E X P E R I E N C E

RA INER HE ALTH Cambridge, Massachusetts 2002 – 20_ _

$350M health plan marketed through providers/partners and directly to consumers.

Vice President, Marketing Led two divisions (34 staff) with full P&L responsibility. Accountable for revenues of $300M and expenses of $5M.

Oversaw market research, product and service marketing, product development, marketing communications and sales.

Led growth efforts increasing customer base 80.8% with more profitable customers increasing revenue 110.5%.

Served as member of executive team and advisor to CEO on profitable positioning and internal and external

messaging.

Researched customer needs and competitor positioning to build company brand, establish brand promise and

attributes, incorporate new brand into all company programs and materials. Directed definition of and adherence

to brand standards.

P A T B O U D R E A U P A G E T W O

Oversaw product development and launched new products to reinforce company brand and increase customer

base. Launched and tracked campaigns, including print and radio advertising, promotions in circulars, outdoor

placements, and direct mail.

Partnered with CEO to build first effective board of directors and served as advisor for ongoing relations.

BO ARDCORP Washington, D.C. 1998 – 2002

International organization improving effectiveness of nonprofit board members. Formerly the National Center for

Nonprofit Boards.

Director of Marketing Led marketing, Web and product development to produce and market books, multi-media products, videos, trainings,

membership and consulting services. Oversaw staff of seven and coached staff for performance and professional

development.

Launched products. Determined customer needs, developed unique positioning and packaged new products with

older items to offer discounts and move merchandise. Ran campaigns with direct mail and e-mail, Web features

and print and radio ads.

Managed marketing team through extensive rebranding process of research, brand positioning and architecture,

renaming, planning and revision of products, services and collateral materials to reflect new brand.

Redesigned and developed Web site adding e-commerce to increase traffic by 471% in three years by

streamlining backend response and product fulfillment, by starting e-mail marketing and by tying e-mail and print

promotions to Web.

AD AM SP OR TS Bethesda, Maryland 1997 – 1998

Sports facilities arm of $2B construction firm.

Marketing Manager Led acquisition of $100-600M projects. Managed proposals, including strategy, writing, budgeting and creative

production.

Researched market and potential clients, prepared briefings and targeted potential owners of stadiums, arenas and

ballparks.

Wrote, designed and produced ads, brochures, press releases, presentations and videos.

Introduced technology at corporate and satellite offices with a database to streamline proposal creation.

CE RE SE ARCH FO UN D AT ION Washington, D.C. 1995 – 1997

Marketing Coordinator Created new brand positioning and formed new messages. Updated organization’s products to reflect new brand.

Created new logo and tagline, developed new visual and communication standards, and revised brochures, ads

and other materials.

Researched market segments and prospective clients and devised communications and marketing plans.

Directed operations of corporate department and oversaw three assistants and two office clerks.

E D U C A T I O N

M.A. Public Communication American University, Washington, D.C

B.A. History Wesleyan University, Middleton, CT

JOANIE THERMOND

2103 Playtown Road

Anytown, WI 53000

(608) 000-7277 Home (608) 000-5768 Cell

athome@email.com

QUALIFICATION SUMMARY

Resourceful and adaptable Financial Reporting and Analysis Manager with more

than ten years progressively responsible experience in rapidly changing

environment. Proven ability to motivate staff, develop effective tools and

communicate effectively at all levels. Proficient in the use of SAS, SQL, SAP,

Oracle and Microsoft tools.

EXPERIENCE

BIG COMPANY, Madison, WI 1999 – 20_ _

A subsidiary of TDS, a Fortune 500 company, providing telecommunications

services to 6.1 million customers in 36 states.

Manager of Reporting & Analysis – Financial Services Center

(Sept. 2003 – 20_ _)

Provided the FSC and company with needed information to improve strategic

decisions.

* Grew a strong team from one to six exempt level analysts.

* Developed Compliance Reporting needed to track and measure associate

performance for the new monthly and quarterly incentive programs.

* Enhanced the forecasting process through trending analysis and risk

analysis. This process instituted several procedural changes and

improved forecasting by 40%.

* Proposed and implemented new SAS statistical database system, which

resulted in increased staff efficiency and productivity by 20%.

Operations Analyst – Financial Services Center

(Mar. 2002 – Aug. 2003)

Designed and created all recurring and ad hoc reports needed by leadership

to run the daily business as well as support tactical and strategic

initiatives. Supervised another operations analyst.

* Improved the department’s ability to correlate performance and create

recommendations from billing systems tables.

Text Resume – after editing

Financial Analyst – Central Region

(Apr. 1999 – Mar. 2002)

Worked closely with the Central Region Vice President and Area General

Managers to prepare annual budgets for Central Region Operations.

* Created business cases for product introductions including Talk Tracker

and SMS Messaging.

* Developed and improved an ongoing forecast process including monthly

analysis of results.

AMERITECH CELLULAR, Hoffman Estates, IL 1996 – 1999

A cellular communications company.

Manager Product Operations

(June 1998 – Mar. 1999)

Prepared the total cellular company revenue budget along with ongoing

forecasts and variation analyses. Provided on-going support to the

marketing, sales and network departments.

* Created profit and loss statements at a segment, channel and product

level.

* Analyzed profitability and customer satisfaction and prepared

recommendations for price changes and new promotions as well as new

products.

Manager of Results

(Jan, 1998 – June 1998)

Responsible for revenue analysis for the Illinois market. Analyzed financial

results and budget variances to determine reasons for revenue shortfalls and

significant overages. Prepared budget vs. actual, year over year and best-

guess analyses on a monthly basis for Ameritech Corporate.

* Initiated a revenue model process team to customize revenue analysis for

all Ameritech markets.

Manager of Budgets

(June 1996 – Jan. 1998)

Prepared and tracked department and store level budgets for the Illinois

market. Analyzed financial results and budget variances for all

departmental expense categories. Performed store inventory and cash audits.

U.S. CELLULAR CORPORATION, Chicago, IL 1994 to 1996

Senior Accountant (Oct. 1995 – June 1996)

Staff Accountant (Mar. 1994 – Oct. 1995)

EDUCATION

Bachelor of Science, Finance, University of Colorado – Boulder

Recent company sponsored classes:

* SAS Programming I & II

* SAS Enterprise Guide

The curriculum vitae

The curriculum vitae (CV) is a detailed, lengthy and structured listing of education, publications, awards, work

history and professional appointments. The word comes from Latin and means “course of one’s life.” Because of

its length (depending on the length of work history or achievements, some CVs may exceed 20 pages), the CV is

reserved for certain careers (educators, scientists, physicians) or where the position requires documentation of

extensive academic and professional credentials. Sometimes the institution may have its own format.

A curriculum vitae includes:

Name

Address (home and office)

Telephone (home and office)

Certification and Licensure (e.g., Board Certified in Internal Medicine, July 1994). Never include medical

license or DEA number.

Education

Postgraduate/Postdoctoral Training. List all training (e.g., internship, residency, fellowships) with name of

institution, city and dates.

Work Experience in reverse chronological order (most recent experience listed first)

Professional or Academic Appointments

Teaching Experience. Distinguish among kinds of experience (e.g., course developer, course director or

course participant, lecturer, conference leader, attending physician, surgeon, etc.). Also include teaching

experience (doctoral students, thesis supervision in a research setting, other graduate students, residents in

a clinical setting, continuing education courses, etc.).

Hospital Appointments (if applicable)

Editorial Positions (if applicable)

Principal Investigator of Grants (research activities, if applicable)

Past Funding last 10 years. Source: PI or co-PI, Grant Title, Year(s), Funding Source; Current Funding: PI

or Co-PI, Grant Title, Funding Source

Inventions/Patents

Awards and Honors, and Memberships in Honorary Societies

Professional Society Memberships

Technical Skills

Languages Spoken

Addendum (Presentations, Lectures by Invitation)

Bibliography (Publications). Do not include papers submitted or in preparation unless they have been

accepted for publication, in which case list the journal in which they will appear and indicate “in press.”

Number references consecutively in the order in which they were published. Separate publications by

category, in the order shown below. For each reference, provide all authors (in order listed in the reference

itself), title, journal, inclusive pages and year of publication.

Categories of Bibliographies

Peer-reviewed publications (reports of original investigations, clinical reports, letters to the editor, clearly

indicated as such)

Books and monographs (distinguish between authoring and editing books)

Evidence of works in progress (e.g., complete articles published in conference proceedings, chapters in

books, review articles, editorials, clearly indicated as such)

Development and/or publication of educational materials (e.g., teaching cases)

Development of major curricular offerings or innovative educational programs

Non-print materials (e.g., videotapes or computer software relevant to appointee’s academic field)

Published abstracts within the last two years (optional)

Action skill-verbs

Accelerated Balanced Coordinated Enforced

Accepted Bargained Corrected Enhanced

Accomplished Bolstered Created Escalated

Accrued Bought Decentralized Established

Accumulated Built Decreased Evaluated

Achieved Centralized Defined Evolved

Acquired Certified Delivered Executed

Added Changed Demonstrated Expanded

Administered Clarified Described Expedited

Advanced Closed Designated Extracted

Advised Coached Designed Facilitated

Affected Collaborated Determined Figured

Alleviated Combined Devised Forecasted

Analyzed Completed Diagnosed Formed

Anticipated Composed Directed Formulated

Applied Computed Discovered Founded

Appointed Conceived Distributed Generated

Approved Concentrated Divided Guided

Arranged Concluded Documented Halted

Assembled Conducted Earned Headed

Assessed Consolidated Edited Hired

Audited Constructed Effected Identified

Authored Consummated Elevated Illustrated

Averted Controlled Eliminated Impacted

Avoided Converted Employed Implemented

Action skill-verbs, continued

Improved Made Processed Saved

Improvised Maintained Procured Scheduled

Increased Marketed Produced Secured

Influenced Measured Promoted Separated

Initiated Modernized Proposed Served

Inspected Motivated Protected Sold

Installed Negotiated Provided Solved

Instituted Obtained Published Specified

Instructed Offered Purchased Staffed

Insured Opened Recommended Standardized

Interpreted Operated Recruited Strategized

Interviewed Ordered Redesigned Streamlined

Introduced Organized Reduced Structured

Invented Originated Referred Summarized

Investigated Oversaw Regulated Supervised

Issued Packaged Rejected Supplied

Joined Passed Related Supported

Judged Penetrated Reorganized Tested

Justified Performed Reported Tracked

Kept Piloted Represented Trained

Launched Pioneered Researched Transferred

Led Planned Resolved Upgraded

Liquidated Prepared Restored Utilized

Located Presented Revised Wrote

Your resume worksheet

Complete your resum e worksheet (1 of 5 pages)

Your Name: ____________________________________________________________

Address: _______________________________________________________________

City, State, Zip Code: _____________________________________________________

Telephone Number: ______________________________________________________

E-mail Address: _________________________________________________________

OBJECTIVE (optional)

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BACKGROUND SUMMARY/PROFILE

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Complete your resum e worksheet (2 of 5 pages)

PROFESSIONAL EXPERIENCE

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Title, Company, City, State, Dates of Employment

Place Accomplishment Statements in the space below.

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Complete your resum e worksheet (3 of 5 pages)

PROFESSIONAL EXPERIENCE

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Title, Company, City, State, Dates of Employment

Place Accomplishment Statements in the space below.

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Complete your resum e worksheet (4 of 5 pages)

PROFESSIONAL EXPERIENCE

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Title, Company, City, State, Dates of Employment

Place Accomplishment Statements in the space below.

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Comple te your resum e worksheet (5 of 5 pages)

EDUCATION

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COMPUTER/TECHNICAL/SPECIAL SKILLS (optional)

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HONORS/AWARDS (optional)

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MILITARY HISTORY (optional)

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PROFESSIONAL ASSOCIATIONS (optional)

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PUBLICATIONS (optional)

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PRESENTATIONS (optional)

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