40
TABLE OF CONTENTSI. BACKGROUND - Membership - Fund Source - Legal Basis Mandate, Mission, Vision, Value Statement, Quality Policy
OWWA Structure
Directory of OWWA Regional WelfareOffices
Directory of Overseas Posts
Floor Plan
II PROGRAMS AND SERVICES 1.InsuranceandHealthCareBenefits 2.EducationandtrainingBenefits 3. Social Services and Family Welfare Assistance 4. Workers Assistance and On-Site Services
SYSTEMS AND PROCEDURES
FORMS
2
3
4
5 - 6
7 - 1112
13 - 15
16 - 23
24 - 35
M E S S A G E The Citizen’s Charter of the Overseas Workers Welfare Administration underscores the commitment of the agency to serve the Filipino migrant workers and their families with utmost integrity and efficiency. On the whole, it provides the transacting public with comprehensive information including the processes and procedures in availing our programs and services.
The OWWA Citizen’s Charter is drafted in compliance with Republic Act No.9485, otherwise known as the “Anti-Red Tape Act of 2007” and its implementing rules and regulations. The Charter serves as springboard to fine-tune the systems and procedures of the agency and promote transparency and accountability. It also established feedback and grievance mechanisms in order to improve client relations and satisfaction.
To this end, we endeavor to strive hard in keeping and upholding the commitments enshrined in this Charter to ensure the protection and welfare and well-being of the Filipino overseas workers and their families.
CARMELITA S. DIMZON, DPA Administrator
i. BACKGROUND
The OWWA formerly known as the Welfare Fund for Overseas Workers (Welfarefund), is the lead government agency tasked to promote the welfare and well-being of Overseas Filipino Workers (OFWs) and their dependents. It is an attached agency of the Department of Labor and Employment (DOLE).
OWWA is a membership organization. Membership can be acquired by: ÞEnrolment upon processing of contract at the POEA; and
ÞVoluntary registration of OFWs at job sites overseas.Proof of Membership
·Official Receipt (OR)·Certificate of Membership Coverage (COMC)·OFW Membership Verification Sheet
Effectivity of Membership·Date of payment of membership contribution·Co-terminus with the employment contract but not less than 1 year and not to exceed two (2) years
Fund SourceOWWA fund is a single trust fund pooled from the US$25.00 membership contributions of land-based and sea-based workers, investment and interest income, and income from other sources.
LEGAL BASISOWWA was created and strengthened by the following laws and presidential issuances.
·Letter of Instruction (LOI) No. 537·Presidential Decree (PD) Nos. 1694 and 1809·Executive Order No. 126, 195, and 446·Republic Act 8042·OWWA Omnibus, approved by the OWWA Board of Trustees thru Board Resolution No. 038, dated 19 September 2003
2
M A N D A T E
The creation of OWWA emanates from the Constitutional mandate for the State to affirm labor, local and overseas, as a primary social economic force, and to guarantee the protection of the rights of overseas workers and the promotion of their interest and general well-being.
The agency has a two-fold mandate: ·Delivery of welfare services and benefits; and ·Ensuring capital build-up and fund viability.
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MISSION
OWWA develops and implements responsive programs and services while ensuring fund viability, towards the protection of the interest and promotion of the welfare of its member-OFWs.
QUALITY POLICY
OWWA measures its worth by total member-OFW satisfaction with timely interventions and quality standards set forth.
VALUE STATEMENT
OWWA commits to a fund stewardship that is transparent, judicious and responsive to the requirements of member-OFWs
VISION
OWWA is the lead membership welfare institution that serves the interest and welfare of member-OFWs.
OWWA Structure
OWWA is composed of the Board of Trustees as the policy making body, and the Secretariat as its implementing arm.
The Board of Trustees is a tripartite body with 12 members representing government, management and labor-OFW. The women sector is likewise represented.
It has thirty-six (36) Overseas Posts and seventeen (17) Regional Welfare Offices to make OWWA Programs and Services accessible to the OFWs and their families.
OVERSEAS WORKERS WELFARE ADMINISTRATIONOrganizational Structure
4
Boardof
Trustees
Board Secretariat
General AdministrativeService
Financial ManagementService
MembershipProcessing Center
Repatriation Assistance Division
Regional OperationsCoordination Service
Overseas OperationsCoordination Service
Program ServicesDivision
Administrative &Finance Div./Unit
Planning & ProgramDevelopment
Division
Advocacy & SocialMarketing
Division
MISDivision
Human ResourceMgmt. & Development
Division
Procurement &Property Mgmt.
Division
Engineering &General Services
Division
Records Management
Division
Budget Division
AccountingDivision
Cash Division
5
DIRECTORY OF OWWA REGIONAL WELFARE OFFICES HEAD ADDRESS AREA
CODECONTACTNUMBERS
TELEFAX
Rm. 601, 6/f OWWA Bldg.7th St. cor. FB Harrison St.Pasay City
[email protected][email protected]
2nd Flr Owwa Center Bldg.7th St. cor. FB Harrsion St. Pasay City
[email protected][email protected]
TSS Bldg., Benitez Court CompoundMagsaysay Avenue, Baguio City
[email protected][email protected]
G/F Andronico G. Zambrano Bldg.San Fernando City, La Union
[email protected]@yahoo.com
3rd Flr. Sychanco Bldg.Bonifacio St., Tuguegarao, Cagayan
[email protected]@yahoo.com.ph
3rd Flr. FS David Bldg., Dolores H-waySan FErnando City, Pampanga
Penthouse 1-3, Penthouse Bldg.Chipeco Ave., Brgy. Halang, Calamba, Laguna
[email protected]@yahoo.com
7th Flr. Ben-Lor Bldg.no. 1184 Quezon Ave. Quezon City
[email protected]@yahoo.com
551-6644 / 551-1134Trunkline: 891-7601 - 24Loc. 5902 / 5903
Trunkline: 8917601 - 24Loc. 5204, 5206, 5214Administrative: 551-6650Programs: 5516643Educ. & Trng: 832-1268LDPO: 834-0717 to 21IHBC: 834-0718 / 832-1241MWLFG: 551-6851WAU: 804-0658 / 834-0717
619-4558 / 300-3658(0910) 2055-787(0918) 803-1188
888-4584 / 700-0330(0921) 791-3876(0921) 620-7300
844-9315 / 844-1575(0927) 735-7497
961-1645 / 8606029(0920) 951-1982
545-3746(0921) 486-5350
376-2051 - 52413-3008
02
02
074
072
078
045
049
02
551-1134
804-0640
445-2260
700-0330
844-3076
861-0931
502-2866
376-2051
ROCS
RWO-NCR
RWO-CAR
RWO I
RWO II
RWO III
RWO IV-A
RWO-IV-B
6
HEAD ADDRESS AREACODE
CONTACTNUMBERS
TELEFAX
3rd Flr. ANST Bldg., Washington DriveLegazpi [email protected]@yahoo.com
2nd Flr., Rm 206 AJL Bldg.Gen. Luna, Iloilo [email protected][email protected]
Mezzanine Flr. LDM Bdlg.Legaspi St. cor MJ Cuenco AvenueCebu [email protected][email protected]
Trece Martirez St. DOLE CompoundTacloban City, Leyte [email protected]
4th Flr. BGIDC Corporate CenterGov. Lim Ave., Zamboanga City [email protected][email protected]
2nd Flr. Trinidad Bldg.Corrales - Yacapin StreetCagayan De Oro City [email protected][email protected]
Doors 31 E-G GB Cam Bldg.Monteverde Street, Davao [email protected][email protected]
Block II, Reyes Subdivision, Brgy. MoralesKoronadal City 9506
[email protected][email protected]
1st Door, Bansil Bldg. Sinsuat AvenueCotabato [email protected][email protected]
Nimfa Tiu Bldg., J. P. Rosales Avenue8600 Butuan [email protected][email protected]
481-4562 / 8204855(0917) 897-4763
337-4484 / 509-1075(0917) 303-1640
254-3199 / 254-0305256-0319(0918) 921-4925
321-4376(0919) 824-4060(0915) 546-8611
991-2785 / 992-1693993-0557991-7764
722-863 / 728 341(0920)
857-6511(0915) 532-2826(0908) 864-6258
300-9273 / 227-9536(0917) 701-1135
520-0203 / 520-0204520 0205(0926) 699-7836
421-7237(0918) 566-1928
815-1894 / 342-6178225-5989(0919) 577-8198
052
033
032
053
062
08822
088
082
083
064
085
481-4503
POEA820-4890
337-4484
412-9712
523-0315
991-7764
857-5723
221-8593
520-0203
421-7236
342-6178
RWO V
RWO VI
RWO VII
RWO VIII
RWO IX
RWO X
RWO XI
RWO XII
RWO ARMM
RWO-CARAGA
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Overseas Workers Welfare AdministrationOVERSEAS OPERATIONS COORDINATION SERVICE
4th Flr. OWWA Center Building7th Street corner F. B. Harrison Street, Pasay City 1300
DL: (632) 551-6655 / 5516646 E-mail: [email protected]
DIRECTORY OF OVERSEAS POSTSas of 01 September 2009
ASIA FAX NO. / E-MAIL ADDRESS PHONE NO. HONGKONG, SARPhilippine Consulate GeneralRm 206, 14th Floor, United Centre95 Queensway, AdmiralityHongkong, SAR
SINGAPOREPhilippine Embassy20 Nassim Road, 258395Republic of Singapore
TOKYO, JAPANPhilippine EmbassyPhilippine Overseas Labor Office5-15-5 Roppongi, Minato-Ku,Tokyo, 106-8637 Japan
BRUNEI, DARUSSALAMPhilippine EmbassyNo. 17 simpang 126, Km. 2, Jalan TutongBendar Siri BegawanNegara Brunei Darussalam
SEOUL, KOREAPhilippine Embassy334-44 Jin Song BuildingItaewin I-dong, Yongsan-GuSeoul 140-863, Republic of Korea
MALAYSIAPhilippine EmbassyNo.1 Jalan Changkat Kia Peng50450 Kuala Lumpur, Malaysia
(852) 2823-8559 Consulate(852) 2866-9885 Conslate(852) 2861-3521 Labatt
(852) 2866-8700 [email protected]
(65) 6733-9544 Embassy
(65) 6732-5789 Labatt
(813) 5562-1600 to 02 Embassy(813) 5562-1604 to 04 Embassy(813) 5545-3447 [email protected]
(673) 224-1465 Embassy(673) 224-1466 Embassy(673) 223-8845 Embassy(673) 223-6980 Labatt(673) 222-5526 Fax(673) 885-3684
(822) 796-0827 Embassy(822) 3785-3624(822) 572-3655
(603) 2148-3576 Embassy
(603) 2142-5299 Labatt
(852) 9155-4023 Consulate(852) 2823-8501 Consulate(852) 2866-4882 Labatt(852) 2866-7081 Labatt(852) 2823-8545 Labatt(852) 6055-2324(852) 6345-9324 - Hotline(852) 9764-5886 - Mobile(852) 6971-4014 - Mobile
(65) 6737-3977 Embassy(65) 6235-3705 Embassy(65) 6737-5240 Embassy(65) 6835-3780 Labatt(65) 6733-2991 Labatt(65) 8408-0172 Welof(65)9059-9684(65) 9778-1307
(81) 35562-1600 Embassy(81) 35562-1607 Embassy(81) 35562-1577 Embassy(81) 35562-1573 - 74 Hotline(81) 8067210669 - Welof Mobile
(673) 223-7707 Embassy
(673) 223-7052 Labatt
(673) 223-7053 Landline(673) 883-0933 POLO hotline(673) 888-6366 Mobile AS
(822) 796-7387 to 89(822) 3785-3634/35(822) 572-3654(821) 010-4573-6290 Hotline
(603) 2148-4233 Embassy(603)2148-4654 Embassy(603)2148-4682 Embassy(603) 2145-9485 Labatt
(601) 7609-2185 Mobile / Hotline - Welof
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ASIA FAX NO. / E-MAIL ADDRESS PHONE NO.
TAIPEI, TAIWANManila Economic & Cultural Office1 Flr. No. 175 Chang Chun RoadChung Shan DistrictTaipei City
KAOSIUNG, TAIWANManila Economic & Cultural Office9th Flr. - 2, No. 80 Grand 50 TowerMintzu First Road, San Min District, Kaoshiung City
TAICHUNG, TAIWANManila Economic & Cultural OfficeCathay Chung Gang Bldg.4th Flr. 2a, 239 Min Chuan Roadcorner Taichung Gang RoadTaichung City
MACAUPhilippine Consulate GeneralPhilippine Overseas Labor Office (POLO)AIA Tower, 14 Flr, Unit 1406Avenida Commercial de MacauMacau, SAR
ROME, ITALYPhilippine EmbassyViale Delle Medaglie D’ Oro 112 - 11400136 Rome, Italy
MILAN, ITALYPhilippine Consulate GeneralVia Stromboll No. 120144 Milan, Italy
ATHENS, GREECEFilipino Workers Resource CenterOffice of the Labor Attacche26 Antheon St., Paleo PsychicoAthens, Greece 100557
CYPRUS (GREECE)Filipino Workers Resource CenterOffice of the Labor Attache36 Griva Dighenis Ave., #4CNicosia, Cyprus (Greece)
MADRID, SPAINEmbahada De PilipinasOficina De Laboral, Calle Eresma 228002 Madrid, Spain
POLO-OWWACalle Alcala 149, 2B28009 Madrid, Spain
(886-2)250-79805
(886-7) [email protected]
(886-4) 2229-2705 Labatt
(886-4) 2229-9175 Welof
(04)23029095
(853) 2875-7227
(853) 2871-5039
(3906) 397-40872 Embassy(3906) 397-46101 POLO(3906) 3975-1751 [email protected]
02-439-11-229 Consulate
(30210) 672-1872 Embassy
(30210) 672-8256(30210) 698-3335
(30210) 672-1872 Embassy+357-2275-4420
(3491) 411-6606 Embassy(3491) 781-8625 (Telefax)
(3491) 781-8626 (Telefax)
(886-2)250-79803 to 04 Hotline(886-2) 250-78919 (SHPT)(886) 926114945 (Mobile)0922806923
(886-7) 398-7078(886)988596853 (Welof Mobile)(886-7) 3982475 Hotline
(886-4) 2229-6922 Labatt(886-4) 2229-6849 Labatt
(88698) 7804871 (Mobile Wwelof)(886-4) 2229-8046 Hotline(04) 23029093
(853) 6225-7885(853) 6255-4552(853) 2871-5039
(853) 6228-3774
(3906) 397-46621(3906) 397-51751(3906) 397-46621 Loc. 226(39327) 209-2584 (Mobile Welof)
02-439-80-383 Consulate02-439-11-229
+393884477927 (Welof Mobile)+390243995321 Hotline+390243980383 Loc. 215 Hotline+639172096248 (Welof Roaming)
(30210) 672-1837 Embassy(30210) 672-1883 Embassy(30210) 672-1869 Embassy(30210) 672-8256 Embassy(30690) 646-9027
(30210) 672-1837 Embassy(30210) 672-1883 Embassy(30210) 672-1869 Embassy(30210) 672-8256 Embassy+357-9937-7268
(3491) 782-3830 Embassy(3491) 781-8624 Labatt
(3491) 781-8626 Telefax(34) 660208551 (Welof Mobile)(0034) 917-818-624 (Hotline)
EUROPE, AMERICA FAX NO. / E-MAIL ADDRESS PHONE NO.
9
WASHINGTON, D.C.Philippine Embassy1600 Massachusetts Avenue NWWashington D.C. 20036, U.S.A.
SAIPAN, CNMIPhilippine Consulate GeneralGround Floor, Marianas Business PlazaP.O. Box 504834 C.K., Susupe, SaipanCNMI MP 96950
POLO and OWWA is located G/F of the same bldg.
OTTAWA, CANADAPhilippine Embassy130 Albert Street, Suite 606Ottawa, Ontario, Canada
VANCOUVER, BC CANADAPhilippine Consulate GeneralSuite 410, 675 West Hastings StreetVancouver, BC V6B 1N2 CanadaPOLO-OWWA 814-675 W. Hastings Street, VancouverCanada V6B 1N2
TORONTO, CANADAPhilippine Consulate GeneralPhilippine Overseas Labor Office161 Eglington Avenue East, Suite 801Toronto, Ontario M4P 1J5 Canada
LONDONPhilippine Embassy6 Suffolk St., LondonSW1Y 4HG
RIYADH, K.S.A.Philippine EmbassyD3 Collector Road C, Diplomatic QuarterP.O. Box 94017 Riyadh 11693Kingdom ofSaudi Arabia
CENTRAL REGION OFFICE, UNAIZAHPhilippine EmbassyD3 Collector Road C, Diplomatic QuarterP.O. Box 94017 Riyadh 11693Kingdom ofSaudi Arabia
(1202) 328-7614 Embassy(1202) 467-9417 Embassy(1202) 887-5830 Fax [email protected]@dfa.gov.ph
(1-670) 235-1849
(1-670) 235-3412 POLO Fax(1-670) 235-6992 [email protected]
(613) 233-4165 [email protected]@dfa.gov.ph
(1-604) 685-7645(1-604) 685 9945
(1-604) 682-5770(1-604) [email protected]
(1416) [email protected]
(4420) 7937-2925 Embassy(4420) 7938-4250 Labatt(0044) 0207 839 7345 Fax Number
(966-1) 488-3945 Embassy(966-1) 482-1856(966-1) 483-2204 Fax(966-1) 483-21-96
(966-1) 480-6593
(1202) 467-9300 Embassy(1202) 467-9382 Embassy(1202) 467-9425 to 26 (Hotline)+16618786149 (Welof Mobile)
(1-670) 235-1848 Consulate(1-670) 235-1850 Consulate(1-670) 235-1851 Consulate(1-670) 235-8360 Consulate(1-670) 235-3411 Hotline(1-670) 287-6867 Welof Mobile(1-670) 285-3417
(1613) 233-1121 Embassy
(1613) 983-1025 Welof Mobile(63)918 6812079 Roaming
(604) 685-1619(604) 685-7645
(1-778) 237-4047 Hotline(1-778) 994-3114
(1416) 975-82520116479296992 Hotline 24/7
(4420) 7937-1600 Embassy(4420) 7361-4643 Labatt(0044) 795-777-9662 AS Mobile(0044) 0207 451 1833 Hotline
(+966-1)482-3559(+966-1) 480-1918(+966-1) 483-2201 to 05(+96656) 5266270 Labatt Mobile(+96650) 847-5854 Hotline(+96653) 5208306 Welof Mobile(+96656) 5094862 Welof Mobile(+96655) 2453308 Welof Mobile)0919) 822-7634 Mobile(+96650) 847-5882 Hotline
(30210) 672-1883 Embassy(30210) 672-1869 Embassy(30210) 672-8256 Embassy+357-9937-7268
(3491) 782-3830 Embassy(3491) 781-8624 Labatt
(3491) 781-8626 Telefax
EUROPE, AMERICA FAX NO. / E-MAIL ADDRESS PHONE NO.
MIDDLE EAST, AFRICA FAX NO. / E-MAIL ADDRESS PHONE NO.
MIDDLE EAST, AFRICA FAX NO. / E-MAIL ADDRESS PHONE NO.
10
(9662) 663-0838 Consulate
(9662) 665-8462(9662) 663-8174 Fax(9662) 667-0934
[email protected][email protected]
38995714
(974) 483-1595
(974) 488-3858 Labatt(974) 487-8599
(9652) 532-9319 Embassy
(9652) 534-5469 Labatt(9652) 534-0971 Welof
(9723) 546-1499(9725) 44661188 24 Hr. Hotline(9723) 5444531 POLO(9723) 5444584 OWWA
(009712) 6413415 POLO(009712) 6413585 OWWA
JEDDAH, K.S.APhilippine Consulate GeneralAl-Sayeddah Kaddija StreetAl-Faisaliyah District 1P.O. Box 16254, Jeddah 21464Kingdom of Saudi Arabia
AL-KHOBAR K.S.A.Philippine Overseas Labor OfficeP.O. Box 79306Al-Khobar 31952Kingdom of Saaudi Arabia
DOHA, QATARPhilippine Embassy4040 Al-Wahda StreetWest Bay, P.O. Box 24900Doha, State of Qatar
KUWAITPhilippine Overseas Labor OfficeArea 7, Street 103, Villa No. 503Jabriya, P.O. Box 26288Safat 13123, State of KuwaitMacau, SAR
TEL-AVIVPhilippine EmbassyPhilippine OverseasLabor Office18 Bnei Dan Street66260 Tel-Aviv, Israel
ABU-DHABI, U.A.E.Philippine EmbassyPhilippine Overseas Labor OfficeP.O. Box 3215Villa 194, Nahiyan CampDeference Road, Abu DhabiUnited Arab Emirates
0555-219-614 ATN/Consular Hotline(9662) 660-0348 Consulate(9662) 667-0925 Consulate(9662) 660-0354 Consulate(9662) 669-6303 Consulate(96650) 459-9267
(02) 665-8462 / 0515-124-793 POLO(96656) 9293418 Welof Mobile(96654) 5903251 Welof Mobile(96654) 1341640 / 0515-016-318 Hotline(96654) 1341638
(966-55) 860-5765(966-3) 894-1846
(96654) 564-8437 Welof Mobile
(974) 483-1585 Embassy(974) 483-2560 Embassy / ANU(974) 486-1220 Labatt(974) 487-0487 OWWA(974) 486-8001 Hotline(974) 688-2439 Welof Mobile(974) 686-9375
(965) 534-5762 Embassy(965) 534-2099 Embassy
(965) 532-5162 Labatt(965) 532-9315 Labatt(965) 534 2109 Labatt(965) 534-6507 Labatt(965) 534-6508 Labatt(965) 99254861 Mobile(965) 716-7192 Hotline(965) 774-2278 Mobile
(9725) 46289109 Mobile(9725) 444853826 Mobile(9725) 47423431 Mobile(9725) 44344754 Mobile(9725) 43409554 Welof Mobile(0908) 1097531 Welof Roaming
6422488 Tel(009712) 6422489 POLO(0097150) 4437285 Labatt(009712) 6410390 / 71501491407 POLO(009712) 6426695 / 71504124642 OWWA
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MIDDLE EAST, AFRICA FAX NO. / E-MAIL ADDRESS PHONE NO.
(9714) 266-6285 Embassy
(9714) 268-8050(9714) 268-86659
(9714) 268-8665 [email protected]@eim.ae
(973) 172-58583 Embassy
(973) 17258202(973) 17246470
(968) 24-605-176 Embassy
(968) 24-605-177 [email protected]
(218-21) 483-6158 Embassy(218-21) 483-6172 Labatt(218-21) 483-2544 [email protected]
(961-1) 212-004
(009611) 204078 Tele-fax
(962-6) 592-3744
(962-6) [email protected]
(963) [email protected]
DUBAI, UAEPhilippine Consulate GeneralPhilippine Overseas Labor Office (POLO)Villa No. 19, 16th Street, Abu Hall Road, Hamriya AreaP.O. Box 94778, Dubai, United Arab Emirates
Filipino Workers Resource CenterVilla No. 2 ommunity 132, 3 St., Al-Wuheida AreaP.O. Box 4960, Dubai, UAE
MANAMA, BAHRAINPhilippine EmbassyVilla No. 992A, Road No. 3119Area 331 Adliya, Manama, Bahrain
MUSCAT, OMANPhilippine EmbassyBuilding No. 1041/1043, Way No. 3015Al-Khariyad St., Shati Al-QurumP.O. Box 4, Madinat QaboosPostal Code 115, Sultanate of Oman
TRIPOLI, LIBYAPhilippine EmbassyKm. 7th, Gargaresh Road, Abunawas, Tripoli, GSPLAJP.O. Box 12508 Tripoli, Libya
BEIRUT, LEBANONPhilippine EmbassyPhilippine Embassy BuildingBuilding No. 29, Plot No. 511Charles Malek Avenue (fronting Roadster Diner)P.O. Box 136631, Achrafieh, Beirut, Lebanon
AMMAN, JORDANPhilippine EmbassyNo. 5 Salem Al Batarseh St.Al Sahel Area, Wadi Al SeirAmman, JordanP.O. Box 925207, 11190
POLO-AMMANNo. 58, Al Madeenah Street, Ammari, Jordan
BAGHDAD, IRAQPhilippine EmbassyMezza Villat, Garbiyah, Saraya SquareHamze IBN Abdul Mutalib Street Building 56Damascus, Syria
(9714) 266-9681 Embassy(9714) 266-9643 Embassy(9714) 266-7745 Labatt
(97150) 505585536 Hotline
(97150) 7021295 Mobile(97150) 4308378 Mobile AS
(973) 17250990(973) 17270597 Labatt(973) 39730739 Mobile(973) 17246470 Welof Hotline(973) 39747687 Welof Mobile
(968) 24-605-140 Embassy(968) 24-605-143 Embassy(968) 24-605-335 Embassy(968) 969-03431 Welof Mobile
(218-21) 483-3966 Embassy(218-21) 489-0996 Welof(218-92) 519-5079 Mobile Welof
(961-1) 212001-3
(0096) 11204078 Hotline(0096) 13988207 Mobile(0096) 13988207 Mobile(00961) 70977635 Welof Mobile(00961) 70-865876 Mobile AS
(962-6) 592-3748 Embassy(962-6) 592-9402 Labatt(962-6) 592-9403 Labatt
(962-6) 554-2853(962) 785469186 Mobile AS
(963) 3335844(963) 4454897(963) 999526671 Welof Mobile(963) 613-2626 Landline
12
Insurance and Health CareBene�ts Unit Land bank
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II. PROGRAMS AND SERVICES
1. Insurance and Health Care BenefitsA. Insurance Benefits
A member is covered with life insurance for the duration of his employment contract. The coverage includes Php100,000.00 for death due to natural cause and Php200,000.00 for death due to accident.
B. Burial BenefitA burial benefit rider of Php20,000.00 shall be provided in addition to insurance benefit.
C. Disability and Dismemberment BenefitsA member is entitled to disability/dismemberment benefits as a rider provision of his life insurance as provided for in the impediment schedule. Coverage ranges from Php2,000.00 to Php50,000.00.
D. Total Disability BenefitA member is entitled to Php100,000.00, in case of total permanent disability.
E. Medical Rehabilitation An assistance extended to OFWs with mental illness or physical
disabilities contracted at jobsite in partnership with medical institutions/clinics.
2. Education and Training Benefits
A. Skills-for-Employment Scholarship Program (SESP)A technical or vocational training accredited by government institutions granted to member-OFWs or their dependents/beneficiaries in the form of financial assistance of Php14,500.00 maximum.
B. Education for Development Scholarship Program (EDSP)A scholarship granted to qualified dependents/beneficiaries of active member-OFWs for a college degree (4-5 years), in the form of financial assistance of Php 60,000.00 per school year.
C. Seafarers’ Comprehensive Education and Training ProgramsAn educational assistance granted to seafarers to improve their skills and competencies for officers’ positions on board foreign-going vessels.c.1 Seafarers’ Upgrading Program (SUP)
A training assistance to member-seafarers in upgrading their skills and competencies to sustain their employability on board foreign-going vessels in the form of financial assistance of Php7,500.00.
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c.2 Maritime Dugtong Aral (MDA)A scholarship granted to qualified graduates of BS Mechanical Engineering (BSME) or BS Electrical Engineering (BSEE), who wish to pursue a BS Marine Engineering (BSMarE) Course.
c.3 Cadetship Program for Top 200 Maritime CadetsA financial incentive granted to the top 200 cadets (Deck and Engine) to ensure completion of their course and employability on board foreign-going vessel.
c.4 Marit ime Educational Development Loan Program (MEDLOP) An interest free educational loan (Study Now Pay Later) to prospective marine officers and engineers with guaranteed employment on-board foreign-going vessel.
D. OWWA TULAY ProjectA special project in partnership with Microsoft Corporation which provides information and communication technology training granted to OFWS and their families to broaden their career opportunities and facilitate long-distance communication.
E. Tuloy Aral Project (TAP)An educational assistance to less fortunate children of former OFWs to finish their elementary and high school education by providing US$100.00 financial support from OFWs/organizations/ associations/private sectors at posts.
F. Pre-Departure Orientation Program (PDOP)A mandatory learning session extended to departing migrant workers to cope with overseas employment realities.
G. Comprehensive Pre-Departure Education Program (CPDEP)A mandatory language training and culture familiarization for Household Service Workers (HSWs) to acquire conversational skills and cultural know-how, stress management and basic life support skills.
3. Social Services and Family Welfare Assistance A. 24/7 Operations Center
A quick response action center open 24 hours 7 days a week attending to request for assistance from OFWs and families and public inquiries on OWWA programs and services.
B. Reintegration Program
A socio-economic program extended to returning OFWs and their families to reintegrate them to the mainstream of Philippine society. It includes community organizing, capability building, values re-orientation and livelihood loans.
C. Loan Guarantee Fundc.1 Pre-Departure Loan (PDL)*
A loan facility for ready-to-leave newly hired OFWs, in partnership with Government Financial Institutions (GFIs) under the credit guarantee scheme, with a maximum loan equivalent to two (2) months salary but not to exceed P40,000.00.
c.2 Family Assistance Loan (FAL)*A loan facility for families of OFWs at jobsite, in partnership with Government Financial Institutions (GFIs) under the credit guarantee scheme, for emergency and other family needs, with a maximum loan equivalent to two (2) months salary but not to exceed P40,000.00.
* under review c.3 OWWA-NLDC Livelihood Development Program
A loan facility extended to OFWs and their families for enterprise development. It is a joint undertaking of OWWA and National Livelihood Development Corporation (NLDC).
4. Workers Assistance and On-Site ServicesAn immediate assistance extended to OFWs and their families through the OWWA Regional Welfare Offices and Overseas Posts. Services includes: locating whereabouts of OFWs; providing information and guidance; conducting psycho-social counseling and conciliation services; medical and para-legal services and outreach missions, among others.A. Repatriation Program
The Program provides services including negotiations with employers, agents, and host country authorities to facilitate the immediate repatriation of OFWs who are distressed or physically/mentally ill and human remains. They are given airport assistance, domestic transport, temporary shelter, medical/rehabilitation services, coordination with families, etc.
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SYSTEMS&
PROCEDURES
Frontline Service: SKILLS-FOR-EMPLOYMENT SCHOLARSHIP PROGRAM (SESP)
Description of Service: A technical or vocational training accredited by government institutions granted to member-OFWs or their dependents/beneficiaries in the form of financial assistance of Php14,500.00.
Clients: Member-OFWs and beneficiaries
Requirements: 1. Diploma, HS Report Card, Transcript of Record, PRC License 2. Proof of Relationship to OWWA Member-OFW 2.1 Birth Certificate (NSO) of applicant, if child of OFW 2.2 Birth Certificate (NSO) of both applicant & OFW if brother/sister of OFW 2.3 Marriage Certificate of No Marriage (CENOMAR) if OFW is single
Schedule of Availability of Service: Monday to Friday, 8am to 5pm
Address and Contact Information: Education and Training Unit, Rm 105, Gnd Flr., OWWA Center Bldg. 7th St., corner FB Harrison St., Pasay City (or OWWA Regional Welfare Office)
Fees (actual amount or computation): None
Total Processing Time: 7 working days
How to Avial of the Service:
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No Client Step Office/person responsible Location of Office
1 Get OFW membership Membership Verification Counter Room 105 Verifications Sheet (MVS)
2 Present OFW MVS and get Education Training Unit ` Room 105 application form & requirements, if qualified 3 Submit accomplished application Education & Training Unit Room 101 form and requirements
4 Proceed to Education & Training Education & Training Unit Room 101 Unit for the release of Notice of Award
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Frontline Service: SEAFARERS UPGRADING PROGRAM (SUP)
Description of Service: A training assistance to member-seafarers in upgrading their skills and competence to sustain their employability on board foreign-going vessels in the form of financial assisatance of Php7,500.00.
Clients: Seafarers
Requirements: 1. OFW Membership Verification Sheet 2. Seaman’s Identification Record Book
Schedule of Availability of Service: Monday to Friday, 8am to 5pm
address and Contact Information: Education $ Training Unit, Rm 105, Gnd Flr. OWWA Center Bldg. 7th St. cor FB Harrison St. Pasay City (or nearest OWWA Reginal Welfare Office)
Fees (actual amount or computation): None
Total Processing Time: 7 working days
How to avail of the service:
No Client Step Office/person responsible Location of Office
1 Get OFW membership Membership Verification Counter Room 105 Verifications Sheet (MVS)
2 Present OFW MVS and get Education Training Unit ` Room 105 application form & requirements, if qualified 3 Submit accomplished application Education & Training Unit Room 101 form and requirements
4 Get Notice of Award on Education & Training Unit Room 101 release date
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Frontline Service: EDUCATION FOR DEVELOPMENT SCHOLARSHIP PROGRAM (EDSP)
Description of Service: A scholarship granted to qualified dependents of active member-OFWs for a college degree (4-5 years), in the form of financial assistance of Php60,000.00 per school year.
Clients: Member-OFW qualified dependents / beneficiaries
Requirements: 1. Proof of OWWA membership 2. Proof of relationship to OWWA Member-OFW 2.1 Birth Certificate (NSO) of applicant, if child of OFW 2.2 Birth certificate (NSO) of both applicant & OFW if brother/sister of OFW 2.3 Certificate of No Marriage (CENOMAR) if OFW is single 3. Secondary School Record (Form 137) 4. Health certificate 5. Certificate of Good Moral Character 6. Certification that applicant belongs to the upper 20% of the High School graduating class 7. Applicant’s Certificate of not having taken post secondary or undergraduate/college units and not a recipient of any scholarship grant/has not taken the EDSP Qualifying Examination 8. Sworn Statement that applicant has no pending application for resident immigrant status from any country & does not have dual citizenship
Schedule of Availability of Service: Monday to Frida, 8 am to 5 pm
Address and Contact Information: Education and Training Unit, Rm 105, Gnd Flr. OWWA Center Bldg, 7th St. cor FB Harrison St., Pasay City (or OWWA Regional Office)
Fees (actual amount or computaion): None
Total Processing Time: Variable (dependent on the schedule of qualifying exam and release of results)
How to avail of the service:
No Client Step Office/person responsible Location of Office PART I 1 Get OFW Membership Verification Sheet (MVS) Membership Verification Counter Room 105 2 Present OFW MVS, Education & Training Unit Room 105 Get application form and requirements If qualified 3 Submit accomplished application Education & Training Unit Room 101 form & requirements
4 Wait release of schedule for Education & Training Unit/ Room 101 notice of examination& permit Program Services Division
PART II
1 Get application schedule and permit Education and Training Unit/ Room 101 Program Services Division 2 Take examination Assigned DOST Accredited Testing Center Assigned DOST accredited Testing Center nationwide
3 Wait for examination result Education & Training Unit Room 101
4 Attend Scholars orientation Education & Training Unit/ Room 101 Program Services Division
5 Sign Scholarship Agreement Education & Training Unit/ Program Services Room 202 & Get enrolment referral Division / Directors Office
6 Enroll at school and return enrolment Education & Training Unit Room 101 confirmation
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Frontline Service: REPATRIATION ASSISTANCE PROGRAM
Description of Service: The program provides services including negotiations with employers, agents and host country authorities to facilitate the immediate repatriation of OFW’s who are distressed or physically/ mentally ill, and of human remains. They are given airport assistance, domestic transport, temporary shelter, medical/ rehabilitation services, coordination with families, etc.
Clients: OFWs
Requirements: 1. Passport, Employment Contract 2. Membership Verification Sheet (MVS) 3. Accomplished Case Intake Sheet
Schedule of Availability of Service; Monday to Friday, 8 am to 5 pm
Address and Contact Information: Repatriation Assistance Division, Rm 202, 2nd Flr. OWWA Center 7th Street cor. FB Harrison Street, Pasay City (or nearest OWWA Regional Welfare Office)
Fees (actual amounts or computation) None
Total Processisng Time: Variable (depending on nature of OFW case)
How to avail of the service:
No Client Step Office/person responsible Location of Office
1 Request for repatriation assistance Repatriation Assistance Division/ Room 201 and request coming from referrals Case Officer
2 Wait for notice of repatriation date Repatriation AssistanceDivision/ Room 201 arrival of OFW Case Officer
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Frontline Service: WORKERS ASSISTANCE AND ON-SITE SERVICES
Description of Services: An immediate Regional Welfare Offices and Overseas Posts, Services include: locating whereabouts of OFWs; providing information and guidance; conducting psycho-social counselling and conciliation; medical and para-legal services and outreach missions, among others.
Clients: OFWs and their familiesRequuirements: 1. Passport, Employment Eontract 2. Membership Verification Sheet (MVS) 3. Accomplished Intake Sheet
Schedule of Availability of Service: Monday to Friday, 8am to 5pm
Address and Contact Information: Workers Assistance Unit, Rm 102, Gnd Flr, OWWA Center Bldg. 7th Street cor. FB Harrison Street, Pasay City (or nearest OWWA Regional Welfare Office)
Fees (actual amounts or computation): None
Total Processing Time: Variable (depending on nature of OFW case
How to Avail of the Service:
No Client Step Office/person responsible Location of Office
1 Inquire, register and file request Information Assistance Counter Room 105 for assistance Officer of the Day on Duty
2 Fill-up/submit accomplished Workers Assistance Unit/ ` Room 102 intake sheet Case Officer/Welfare Officer Overseas Post
3 Wait for advise/update/development Receiving Staff Room 102 of case of OFW based on request/ assistance filed
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Get OFW Membership Verification Sheet (MVS)
Present OFW MVS to
Insurance and Health CareBenefits Unit (IHCBU) and
get application form,requirements and Doctor’s
schedule
Submit medical records,accomplished application form
and requirements toMedical Evaluation Room
Wait notice of check release
Claim check
Membership Verification Counter
Receiving Staff
Receiving StaffMedical Retainer
Administrative Staff
Check Releasing
Room 105
Room 105
Room 105
Room 105
Room 104
1 2 3 4 5
No. Client Step Office/Person Responsible Location of Office
Frontline : INSURANCE BENEFIT - DISABILITY CLAIM
Description : A member is entitled to disability/dismemberment benefits as a rider provision of his life insurance as provided for in the impediment schedule. Coverage ranges from Php 2,000.00 to Php 50,000.00
Client : Member-OFW
Requirements : 1. OFW Membership Verification Sheet 2. Foreign Medical Certificate 3. Medical Certificate issued by he local physicianwith medical examination procedure 4. Accident Report or Master’s report for seabased OFW
Schedule of Availability of Service : Monday to Friday, 8am to 5pm
Address and Contact Information : Insurance & Health Care Benefits Division 7th Street Corner FB Harrison Street, Pasay City (or OWWA Regional Welfare Office)
Fees (amounts of computaion) : None
Total Processing Time : 15 days
How to avail of the service:
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Frontline Service: INSURANCE BENEFIT - DEATH CLAIMDescription of Service: A member is covered with life insurance for the duration of his employment contract. The coverage includes Php 100,000.00 for death due to natural cause and Php 200,000.00 for death due to accident. Client: Member-OFWRequirements: 1. Death Certificate - Local or Foreign 2. Burial Permit and Offical Receipt of Funeral Expenses 3. Two valid IDs & 1 pc. ID picture of claimant Certificate of No Marriage (CENOMAR) of OFW from NSO ( if OFW is single) 4. Appplicable Doc. Certified by Local Civil Registrar (LCR) or NSO 4.1 Marriage Certificate - Spouse 4.2 Birth Certificate of OFW - Parent 4.3 Birth Certificate of Child and Death Certificate of Spouse - Child 5. Police/accident Report (if death is due to accident)
*in the absence of Birth / Marriage Certificate - Certificate from LCR that fact of birth/marriage is not recorded in Civil registry - Baptismal/Marriage Certificate certified by the Parish Priest/Office - affidavit of two (2) Disinterested Persons re: fact opf birth/marriage and claimant’s relationship to the deceased, with photocopy of their two (2) valid IDs.
Schedule of Availability of Service: Monday to Friday, 8am to 5pmAddress & Contract Information: Insurance & Health Care Benefits Division 7th Street cor. FB Harrison St. Pasay City (or OWWA Regional Welfare Office)
Fees (amount or computation): NoneTotal Processing Time: 7 days
How to Avail of the Service:
No Client Step Office/person responsible Location of Office
1 Get OFW Membership Membership Verification Counter Room 105 Verification Sheet (MVS)
2 Present OFW MVS to Insurance Receiving Staff Room 105 & Health Care Benefits Unit (IHCBU) & get Application form requirements
3 Submit Accomplished application Receiving Staff Room 105 form and requirements
4 Wait notice of check release Administrative Staff Room 105
5 Claim check Cashier Room 104
F O R M S
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Overseas Workers Welfare AdministrationEducation and Training Benefits
SKILLS-FOR-EMPLOYMENT SCHOLARSHIP PROGRAM
(SESP)
APPLICANT’S DATA:Name:_______________________________________________________________________________ LAST FIRST MIDDLE Sex: ___ Civil Status: ___ Birthdate: _____________Birthplace: _______________________________Age:_______Permanent Address: ____________________________________________________Tel /CP No._________________Relation to OFW:________________________________________________________________________________Highest EducationalAttainment:_____________________________________________________________________School_________________________________________AddressBranch:____________________________________________Course: _____________________________________ Duration: ____________ Tuition Fee: ____________________
OFW DATA: Land-based Sea-based
Name of OFW:__________________________________________________________________________________
Sex:______ Status:_______ Birthdate:_________________Birthplace:____________________ ____Age:_________
Agency:__________________________ _______________Employer:______________________________________
Position: __________________________________________Jobsite:_______________________________________Date of latest OWWA contribution: ________________________ No. of contribution/s:__________________________
Applicant’s Signature Date
DOCUMENTS SUBMITTED:( ) Diploma, HS Report Card, Transcript of Record, PRC License( ) Proof of Relationship to OWWA Member-OFW [ ] Birth Certificate (NSO) of applicant, if child of OFW [ ] Birth Certificate (NSO) of both applicant & OFW if brother/sister of OFW [ ] Marriage Certificate (NSO) if spouse of OFW [ ]Certificate of No Marriage (CENOMAR) if OFW is single
EVALUATION
By:
Date:
RECOMMENDATION: APPROVED:
CHIEF, PSD RWO DIRECTOR
Date: Date:
Regional Welfare Office ______________ Application No. _________________
RECEIVED BY: DATE:
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VERIFICATION
With previous availment With program accreditation
Without previous availment
By: Date:
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Overseas Workers Welfare AdministrationEducation and Training Benefits
SEAFARERS UPGRADING PROGRAM
(SUP)
Regional Welfare Office ______________ Application No. _________________
APPLICANT’S DATA:Name:_______________________________________________________________________________________ LAST FIRST MIDDLE Sex: ___ Civil Status: ___ Birthdate: _____________Birthplace: _____________________________ Age:_________ Permanent Address: _______________________________________________ Tel /CP No.: _________________Highest EducationalAttainment:_____________________________________________________________________Course: _____________________________________ Training Center: ____________ Tuition Fee:_______________Shipping Agency:______________________________________Rank/Position:_______________________________Latest Embarkation:________________________________Latest Disembarkation:_____________________________Date of latest OWWA contribution: ________________________ No. of contribution/s:__________________________
Applicant’s Signature Date
DOCUMENTS SUBMITTED: ( )Seamen’s Identification Recorsd Book ( )Others
RECEIVED BY: DATE:
VERIFICATION
With previous availment With program accreditation
Without previous availment
By: Date:
EVALUATION
By:
Date:
RECOMMENDATION: APPROVED:
CHIEF, PSD `RWO DIRECTOR
Date: Date:
FORM 1Application No._______________
APPLICATION FORM
SCHOLARSHIP / TRAINING PROGRAM APPLIED FOR:
[ ]Education for Development Scholarship Program (EDSP)[ ]Congressional Migrant Workers Scholarship Program (CMWSP)
I. INFORMATION SHEET (Note: Please PRINT LEGIBLY)1. Name: _____________________________2. Age___ 3. Birthdate _______4. Sex: F [ ] M [ ] LAST FIRST MIDDLE. 5.Permanent Address: ______________________________________6. Civil Status__________ Municipality / District: ______________________Zip Code: ______7. Citizenship_________8. High School Attended: ____________________________________ 9. Tel No. ___________10. School Address : _____________________________________Mobile No. ______________11.Gen. Average in 4th Year High School _____________________
12. PARENTS’ INFORMATION a. Name: b. Citizenship: c. Highest Education Attained: d. Tribal Affiliation (if any): e. Occupation: f. Employer Address: g. Gross Income:
No. of Siblings in the Family : _______ Family Order : 1st [ ] 2nd [ ] 3rd [ ] Others: _______
I hereby certify that all answers given above are true and correct to the best of my knowledge. I will also abide with the policy of the program that selection ofqualifiedexamineesforscholarshipawardafterapprovaloftheAdministratorisfinalandnon-appealable.
Attested by:
Parent / Guardian Applicant (Signature Over Printed Name) (Signiture Over Printed Name) Date:____________________
OVERSEAS WORKERS WELFARE ADMINISTRATION
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OVERSEAS WORKERS WELFARE ADMINISTRATION
APPLICATION FORM
B. OFW DATA:Name of OFW :____________________________ Last First Middle Occupation/Jobsite : _______________________Category: LB [ ] SB [ ] SEX: M [ ] F [ ]Civil Status: S[ ] M [ ] Region: ___________ Latest Date of OWWA Contribution : ___________ Term of Contract: _________________________
[ ] Education for Development Scholarship Program (EDSP)[ ] Congressional Migrant Workers Scholarship Program (CMWSP)
C. REQUIREMENTS R E M A R K S1. [ ] Application Form 2. [ ] Two (2) 2” x 2” recent & Identical Photos 3. [ ] Proof of OWWA Membership -Official Receipt of OWWA Contribution -OFW Verification Sheet issued by MPC 4. [ ] Proof of Relationship to OWWA-Member/OFW -Birth Certificate (issued by NSO) of applicant, if child of OFW -Birth Certificate (issued by NSO) of both applicant & OFW, if brother/sister of OFW (for CMWSP) -Certificate of No Marriage (CENOMAR) from NSO (if OFW is unmarried) 5. [ ] Secondary School Record (Form 137) 6. [ ] Health Certificate 7. [ ] Certificate of Good Moral Character 8. [ ] Certification that applicant belongs to the upper 20% of the High School Graduating Class 9. [ ] Applicant’s Certificate of not having taken post secondary or undergraduate/ college units and not a Recipient of any scholarship grant / has not taken the EDSP Qualifying Examination 10.[ ] Sworn Statement that applicant has no pending application for resident immigrant statusfrom any country& does not have dual citizenship D. ALTERNATE/OTHER REQUIREMENTS : ______________________________________________________________________________________________________________________________________________________________________________________________
E. EVALUATION REPORT: [ ] Eligible [ ] Not Eligible [ ] Lacking Documents
Received by: _______________________________Date: _______________________________
A. APPLICANT’S DATA Name _____________________________________ Last First MiddleAge:__Birthdate:_____Citizenship____Sex: M [ ] F [ ]
Relationship to OFW _________Tel.No ___________Preferred Course:_____________________________PreferredSchool:______________________________
Evaluated by: __________________________ Chief, Programs Services DivisionDate:____________________________________
APPROVED:
OWWA Regional Welfare Office Director_________________________________________________
Date
FORM 2 A. HEALTH CERTIFICATE
MEDICAL CLINIC :_____________________________________________ ADDRESS :______________________________________________ ______________________________________________ DATE: ____________________
TO WHOM IT MAY CONCERN:
This is to certify that I have examined__________________________ and found him/her to be:
Physically fit Physically unfit
for scholarship application.
This certification is issued in connection with his/her application for the Education for Development Scholarship Program (EDSP) for the SY 2009 - 2010.
____________________________
Medical Officer (Signature Over Printed Name) LC # _______________________
*************************************************************************** B. CERTIFICATE OF GOOD MORAL CHARACTER
This is to certify that ____________________________ is of good moral character and that no disciplinary action has been taken against him/her as of date.
___________________________ Principal / Guidance Counselor (Signature Over Printed Name) Date: _______________________
******************************************************************
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E. PARENT’S CERTIFICATION ON APPLICATIONFOR IMMIGRATION / NO DUAL CITIZENSHIP OF APPLICANT
TO WHOM IT MAY CONCERN:
This is to certify that my son / daughter __________________________is not a holder of dual citizenship and has no pending application for immigration to any country. _________________________ Parent / Guardian (Signature Over Printed Name)
C. PRINCIPAL’S CERTIFICATION
High School : _________________________________________ Address : _________________________________________ TO WHOM IT MAY CONCERN:
This is to certify that ___________________________ is a candidate for graduation this March 2009. This further certifies that he/she belongs to the upper 20% of the graduating class numbering ____.
_______________________ Principal (Signature Over Printed Name)
Date: _________________ *************************************************************************** D. APPLICANT’S CERTIFICATION
TO WHOM IT MAY CONCERN:
This is to certify that the undersigned has not previously taken the Education for Development Scholarship Program (EDSP) Qualifying Examination and any post secondary/vocational or undergraduate/college units.
Attested by:
_________________________ ___________________________ Parent / Guardian Applicant (Signature Over Printed Name) (Signature Over Printed Name) ***************************************************************************
FORM 3Application No. ____
Republic of the PhilippinesDepartment of Labor and Employment
Overseas Workers Welfare AdministrationNational Capital Region
Programs Services DivisionEDUCATION & TRAINING UNIT
EDUCATION FOR DEVELOPMENT SCHOLARSHIP PROGRAM (EDSP)
TEST PERMIT
Your application for the EDSP Examination is conditionally approved. Please report on_______________________________on the indicated schedule and venue. [ ] First Batch from 7 : 00 A.M. to 12 : 00 Noon. [ ] Second Batch from 1 : 00 P.M. to 6 : 00 P.M. Venue : ___________________________________________________________________Address : ___________________________________________________________________
Submit this test permit to the EDSP Examiner on the day of the examination.Please bring your pencils (Mongol #2), ID card and snacks.
APPLICANT PLEASE FILL IN NEEDED INFORMATION: Print Name and Affix Signature:_______________________________________________________________ Permanent Address:_______________________________________________________ ______________________________________________________ (Please do not forget to indicate your Zip Code)
Regional Director
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CASE INTAKE SHEET
Welfare Case No.___________________________ Date:______________________________ Requesting Party:___________________________ Relationship to OFW:_______________ Address/Contact No. ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ 1. Name of OFW: _____________________________________________________________ (Last name) (First name) (Middle name)
A.K.A. ________________________________________________________ Address/Contact No.: _______________________________________________________ _______________________________________________________ Sex:___Civil Status: ___Birthdate: _________ Age: ___ Educ. Attainment:___________ Passport/Travel Document No.: ______________________________________________
2. Name of Next-of-kin: ________________________________________________________ (Last name) (First name) (Middle name)
Address/Contact No.: _______________________________________________________ ________________________________________________________ 3. Name of Company/Employer: _______________________________________________ Address/Contact No.: _______________________________________________________ Nature of Work: _____________________________ Length of Service: ______________ 4. Name of Foreign Agency: ___________________________________________________ Address/Contact No.: _______________________________________________________ 5. Name of Local Agency: _____________________________________________________ Address /Contact No.: ______________________________________________________ 6. Date of Departure: ________________________Date of Arrival: ___________________ (from Philippines) (in the Philippines) Flight Details: ____________________
NATURE OF CASE/COMPLAINT: ______________________________________________________________________________ ______________________________________________________________________________
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(To be accomplished by Case Officer)
ASSESSMENT ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ STATUS OF OFW: P..I._________ M.I. __________ Di. ___________ De. ___________
ACTION PLAN/RECOMMENDATION: ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________
ACTION TAKEN Date: ____________________________ Status: ______________________________
_____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
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ID PICTURE
OF OFW
Regional Welfare Office ________________ Application No. __________
OVERSEAS WORKERS WELFARE ADMINISTRATIONINSURANCE BENEFIT(DISABILITY CLAIM)
APPLICANT’S DATA [ ]Land-based [ ]Sea-based
MEDICAL EVALUATIONNature of Disability/Final Diagnosis: Compensation Level:
Medical Evaluaton License No.:____________
VERIFICATION EVALUATION
With previous availment Without previous availment By:
By: Date: Date:
SIGNATURE Date
DOCUMENTS SUBMITTED:
( ) Medical Cert. /Medical Exam procedure resul ( ) Passport/Seaman’s Service Record Book ( ) Accident/Master’s Report ( ) Others
RECEIVED BY: Date:
Name of OFW:__________________________________________________________________ (last) (First) (Middle)Sex:____ Civil Status:________Birthdate: _________Birthplace: ______________ Age:________Permanent Address: _____________________________________________________________________________________________________ Tel./CP No.____________________________
Agency: __________________________________ Employer:____________________________Jobsite: _________________________________Position:_______________________________Contract Processed: ____________________________Duration: _________________________
RECOMMENDATION: APPROVED:Applicant is entitled to P__________
CHIEF, PSD RWO DIRECTOR Date Date
CLAIMANT’S DATA
Name of Claimant: ______________________________________________________________________: (LAST) (FIRST) (MIDDLE)Sex: _____ Civil Status: ______ Birthdate: ______________ Birthplace:_____________ Age:________Permanent Address: _________________________________________________________________________________________________________________________Tel./CPNo._________________________Relationship to OFW: _____________________________________________________________________ OFW DATA: [ ]Land-based [ ]Sea-based Name of OFW: _________________________________________________________________________ Birthdate: ___________________________________Birthplace:__________________________________ Agency:___________________________________Employer:____________________________________Position: __________________________________Jobsite:______________________________________Date of latest OWWA contribution: _____________________Duration:______________________________ Cause of Death:______________ Date of Death:__________________ Place of Death:________________
SIGNATURE OF CLAIMANT Date
DOCUMENTS SUBMITTED:( ) Death Certificate ( ) Official Receipt of Funeral Expense( ) Marriage Certificate (NSO) ( ) Accident/Police Report( ) Birth Certificate (NSO) ( ) Passport/Seaman’s Service Record Book( ) CENOMAR ( ) Others
RECEIVED BY: Date:
VERIFICATION
With previous availment Without previous availment
By: Date:
EVALUATIONBy:
Date:
RECOMMENDATION: APPROVED:
Applicant is entitled to P__________
CHIEF, PSD RWO DIRECTORDate Date
OVERSEAS WORKERS WELFARE ADMINISTRATIONINSURANCE BENEFIT
DEATH CLAIM
Regional Welfare Office ________________ Application No. __________
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FEEDBACK AND COMPLAINT MECHANISM
Please let us know how we have served you by doing any of the following:
Accomplish the Feedback Form available in the offices and drop in the suggestion box at the Information/Assistance Counter.
Send your feedback through email ([email protected]) or text us at the 0917-TXT-OWWA (0917-898-6992).
Talk to the OFFICER OF THE DAY at the Information/Assistance Counter.
In case of complaint, please proceed to the Human Resource Management and Development Division, Room 302 or call us at telephone number 551-6652 or email at [email protected].
THANK YOU for helping us improve our services!
CITIZEN’S CHARTER TEAMFocal Person
Dir. Vivian F. Tornea
MembersMs. Ma. Elvira A. Ador Ms. Ma. Teresa A.CapaMs. Racquel L. Llagas-Kunting Ms. Aquilina L. TarrobagoMs. Zosima Henedina A. Daquigan Ms. Lorelei R. Pineda
Sub-CommitteesInsurance Ms. Ma. Teresa B. CapaEducation and Training Ms. Emma V. Sinclair Ms. Ma. Elvira A. Ador Ms. Ruth D. TanLoans Ms. Norlita P. Lugtu Ms. Rosario C. Burayag
Welfare Dir. Ma. Lourdes V. Reyes Mr. Eduardo E. Bellido Ms. Ruth Roslyn VibarSecretariat Ms. Racquel L. Llagas-Kunting Mr. Mario P. Cristobal Mr. Ian Aguilar Mr. Heriberto C. Buquid
Logistics Ms. Aquilina C. Tarrobago Mr. Benny I. Reyes Ms. Monique B. De Guzman Mr. Demetrio Ilano Ms. Lorelie Pineda
OVERSEAS WORKERS WELFARE ADMINISTRATION
FEEDBACK FORM
Check as appropriate Strongly Agree Disagree Strongly No Agree Disagree Comment Staff was courteous and helpful
The information given were clear and easy to understand
Had given proper advise on what on to submit and what to do
Office facilities are comfortable, orderly, clean, well ventilated and lighted
My overall experience was positive
Name of Staff who serve you
As a result of your experience with us, do you have any suggestions or comments to better serve you?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
(You may also send your comments and suggestions to 0917-TXT-OWWA (0917-898-6992) or e-mail us at [email protected] and/or [email protected].)
Please let us know how we are doing! Your comments are important to us.
CLIENT’S INFORMATIONName: __________________________________________________________________________Organization: __________________________________________________________________________Address: __________________________________________________________________________E-mail: __________________________________________________________________________Address: __________________________________________________________________________E-mail: __________________________________________________________________________Mobile No.: __________________________________________________________________________
