TAD Disability Services Annual Report 2011-2012

TAD Disability Services Annual Report 2011-2012


Choice. Collaboration. Craftsmanship.

TAD Disability Services Annual Report 2011-12 3

In 1975 a small group of engineers led by George Winston AM decided to use their skills to profoundly change the lives of people with disabilities. Today, TAD is the only charity in NSW which designs and builds personalised custom equipment to enable people with disabilities to lead more independent lives.

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In 2012 TAD Disability Services received the Innovation in Independent Living Award at the NSW Disability Industry Innovation Awards.

PatronHer Excellency Professor Marie Bashir AC CVO, Governor of New South Wales

TAD Honour Board

Highlights

President’s Report

CEO’s Report

TAD Volunteers Around the State

Freedom Wheels

Computer Support Service

Custom Designed Equipment

Development and Fundraising

Board of Directors

TAD People

Activity Snapshot

Concise Financial Statements

Auditor’s Report


TAD Honour Board

AIDA Promotional DisplayAshurst AustraliaAusgridBaptist Financial ServicesBaptist Union NSWBeverly’s Cafe TsakaliCare and Share GroupCentral Tablelands Woodcraft IncCluff & SantCourtney’s BrasserieDeutsche BankDi Lorenzo Ceramics

Extra Dimension SolutionsFreehillsGIO InsuranceGoldman Sachs AustraliaGTK RehabIBM AustraliaInghams EnterprisesM R Toal Investment ServicesMcNeall GroupMilford Astor FoilmakersReg Smith Motors (NSW) Reserve Bank of Australia

ResMed LimitedSerenity Financial ProfessionalsSlip Assessment ServicesStowe AustraliaSuncorp GroupSutherland Shire Toy Restoration CentreTile Factory OutletUBS AustraliaVaaliaWestpac Group

Corporate Supporters

Community Groups and CouncilsAshcroft High SchoolAshfield City CouncilAsquith Rugby League ClubBathurst Regional CouncilBathurst RSL Club LimitedBurwood CouncilBurwood RSL ClubCanada Bay ClubCanada Bay CouncilCastle Hill RSL ClubEastwood Uniting Church Musical SocietyGuildford Bowling and Recreation ClubHalekulani Bowling ClubHornsby RSL ClubHornsby Shire CouncilHurstville City CouncilLions Club of Austinmer/ThirroulLions Club of BondiLions Club of BomaderryLions Club of CorrimalLions Club of DaptoLions Club of FigtreeLions Club of Gerringong

Lions Club of HelensburghLions Club of KiamaLions Club of MinamurraLions Club of NowraLions Club of Oak FlatsLions Club of ParramattaLions Club of Sussex InletLions Club of WollongongLions Clubs District 201-N5Lioness Club of Oak FlatsLioness Club of ShoalhavenLioness Club of Wollongong HeightsManly-Warringah Rugby League ClubMerrylands RSL ClubMittagong RSL ClubNorth Ryde RSL Community ClubPanthers GroupParramatta City CouncilParramatta High SchoolParramatta Leagues ClubPennant Hills HG Tennis ClubPenrith PanthersPenshurst RSL ClubPittwater Council

Pittwater RSL ClubPort Macquarie Lions ClubRandwick City CouncilRiverwood Legion & Community ClubRotary Club of Crows NestRotary Club of GalstonRotary Club of Lower Blue MountainsRotary Club of Macarthur SunriseRotary Club of MirandaRotary Club of NarellanRotary Club of PadstowRotary Club of SpringwoodRyde City CouncilSouth Sydney Junior Rugby LeaguesTerrigal TrottersThe Hills Shire CouncilToukley RSL ClubWagga Wagga City CouncilWagga Wagga RSL ClubWenty LeaguesWests Ashfield LeaguesWingecarribee Shire CouncilWyong Rugby League Club

TAD Disability Services is only here today thanks to the generous financial support, time and skills of members of the public, corporate partners, community groups and clubs, trusts and foundations, local councils and government.

Government, Trusts and Foundations

Cecilia Kilkeary Foundation LtdColes Danziger FoundationGregory Patrick & Marie Dolores Farrell FoundationLive for KidsLyceum Group Foundation

Newcastle Permanent Charitable FoundationPerpetual TrusteesReserve Bank Benevolent FundSisters of CharityThe Baxter Charitable TrustThe Fairbridge Foundation

The George Lewin FoundationThe Ian Potter FoundationThe James N Kirby FoundationThe Lara Jean AssociationThe RA Gale FoundationThe Raymond E Purves Foundation

Ageing Disability and Home Care, Department of Family and Community Services NSW


In KindAmway of AustraliaAustralplyStudio Eleven PhotographyCobbitty Grove KitchensCorrimal Men’s ShedDave Smith PhotographyFallshaw Wheels and Castors Hygrade Laser

Men’s Shed Port MacquarieMichael TurnerMicrosoft CorporationNavigatum IT Pacific West CorporationParramatta Leagues ClubPrint NationalReverse E-Waste

Reverse GarbageRichard EaglesSealed AirSuncorpTokentoolsValspar PaintsVinidex

Individuals (over $100 and regular donors)Philip AdamsNorma and Robert AlderJolanda AllenPeter AngelopoulosMarie AnsteeHenri AramClive AustinNathan BaldockMichael BaldwinJoy BalkindPeter and Anna BarkerR BarnardDavid BarnesJoy BarrettRobert BartonHubert BellCathy BorgMatthew BrownD BrowneJim BryantBob BulbrookGregory BurtonHelen BythewayGai CampbellPeter & D CarmanSean ChamberlainWilliam ChapmanValerie ChickMargaret ColesH.A. Cramer-RobertsConnie CurcyoErin DoughertyMax DunbarJohn DunkerleyJames DunnColin DunstonDennis EagarGlenn ElmorePaul Evans

Justin FarleyJean FatkinJohn FernonMatthew FreeburnLynda FurberTed FurbyTerrence GermainScott & Rhonda GibbonsRon GibsonF GillDavid GordonAlex GormanNatasha GouldenMargaret GreigBruce HamonPeter HammondAlastair HanleyNeil HardieVicki HarrisIan HatchJeannette HealeyJulia HellyerIan HensmanPeter HerringReg HespeMichael HighTeresa HillJoe HockeyJean HodgeHugh HowellChen-Fang HsuPaul Hugh-JonesLo HungAnne HymasJim JacobsAlison JaworskiFleur JohnsTrevor JohnstonBernard Kezelman

Anne KilcullenHelen KingKevin and Joyce LawlerMark LeesMartin LightbodyTony MamoJohn MarlayKevin MartinTrudy MaskellRuth McCollNorman & Margaret McDonaldGeoffrey McIntoshGeoffrey & Ann McIntyrePeter McLeanJane McManusLyn McPhersonMargaret MerrickPeter MillardAliceson MooreHarry & Dorothy MoorePamela MorrisRobert MostynLawrence NelsonMichael NolenValerie PackerJohanna PerheentupaBill PhippenManisha PrasadGeorge PrattosAlix RainnieMarita RanclaudeLionel RobberdsSandra RobberdsSerena RobertsHelen RobertsonJennie RothwellPeter RybaBarbara Sakai

Katharine & Paul SaundersFrances SchembriChristine ScottLaurie SeamanDesmond SherlockAnne ShiresMary ShuttleworthN SnowDavid SpruellIain StandenMike & Kathy SteinJoy StoriePeter Stuart-MuirkCarmen SuggKeith TaylorMary TaylorAnna te VeldeSusan TemplemanMartin ThomasJanice ThomsonMabel TindalSandra TomasiKeren TuchBen TyasRichard & Shirley UllettMonica VardabassoJ VipondJames WalshChristopher WaterhouseWayne & Lesley WebsterMargaret WesmoreDonald WhiteStephen WillisWilliam WindeyerRobert WinterIan WoodPaul WyattJeff Zulman


Highlights

286children assessed for Freedom Wheels bikes across NSW.

26 runners in Team TAD in the 2012 City2Surf.

We make it onto Channel 7’s Sunrisein April 2012!

Freedom Wheels bikes funded by Live for Kids in the Hunter and Port Macquarie.

Art competition and exhibition in September 2011.

196items especially for children with disabilities.

WINNER

2012 Disability Industry Innovation Award.


WINNER

2011 NSW Volunteer of the Year awards. Volunteer Team of the Year - TAD Computer Support Service.

Partnership with Corrimal Men’s Shed in the Illawarra.

For me, coming from an engineering background, working with metal all my days, it’s fu lf illing to have an avenue to keep my hands and mind working, to use my skills to help others achieve the things they want.

“” Col McIntyre, retired Mechanical Engineering Design

Draftsman, TAD Volunteer for nine years.

13modified cots for mums with disabilities and their babies.

498custom designed items.

245volunteers across NSW.

37,280hours of skilled work by volunteers.

241modified bikes for kids with disabilities.

New partnership with GIO Insurance.


The overwhelming result of the year’s activity at TAD Disability Services is our continuing contribution to the lives of people living with disability through the tireless efforts of our volunteers, the diligence of our staff and the financial support of our donors. While this report must unavoidably refer to the good governance of the charity, we must never lose sight of our purpose. Despite the trials we have faced in the past years of world financial crisis, we have delivered personalised solutions to meet our clients’ needs as we have always done.

TAD’s uniqueness in the disability service sector will cause the board and management much debate in the years ahead. For ‘one-off’ personalised equipment needs there is only TAD and it has been only TAD for the last four decades. For people with disabilities, our service is critical.

As more calls are made on the community to give cash to good causes we must expect that fundraising is never going to get any easier. Funds from government and corporate sources now always involve detailed submissions, voluminous contracts and time consuming requirements to report on the use of the money.

Two policy developments at national and state level will impact on TAD in the years ahead. Firstly the federal proposals for a National Disability Insurance Scheme (NDIS) will change how TAD operates. With my long observance of the lack of resources associated with disability, I applaud the bipartisan resolve to ensure that the cash available to support an individual is

determined by their actual need and not by how that need arose.

Secondly, the NSW government is moving to what is called a ‘person centred approach’ to services and funding. This is of course how TAD has always operated. TAD, by its fundamental constitution, has never tried to offer ‘one size fits all’ solutions to its clients.

Practically though, with funding distributed to individuals to buy their own choice of services, rather than the grants being distributed directly to TAD from government, there is the potential for significant time and cash to be dissipated in the administration of many small invoices.

Regardless of the shape and timing of the introduction of the NDIS, government funding never has and never will exceed 25% of our requirements. As a result, TAD will always rely on the generosity of our donors. In the midst of the immense discussion around the NDIS it is too easy to lose sight of the fact that disability charities providing an essential service such as ours will actually require increased donor support as the population ages.

The year finished with a reasonable cash surplus, though this includes transfers from the TAD Foundation and so should not be seen as any real excess of income over expenditure. Late in the year our long standing Information Program grant, originally from the Federal Government, was renewed for two years, and for this I must acknowledge the support of our former employee Melanie Gibbons MP, and the Minister for Disability Services, and friend of TAD, Andrew Constance MP.

President’s Report

Bill Phippen President

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TAD Disability ServicesWinner 2012 NSW Disability Industry Innovation Award

Innovation in Independent Living Category

We called upon the whole of the disability services sector in the state to think differently and innovatively about how to approach the delivery of services with these awards. The response has been nothing short of impressive.

“”Andrew Constance, Minister for Disability Services.


CEO’s Report

As I reflect on the achievements of the past year and ponder the challenges that lie ahead I am always struck by the innovation, resilience and adaptive capacity that TAD Disability Services is able to consistently demonstrate.

Certainly the highlight of the year was being named by the Minister for Disability Services as the winner of the NSW Disability Industry Innovation Award for excellence in disability service provision. This award recognises that TAD is acknowledged by our peers as delivering services of the highest standard and is testament that TAD’s mission focus is well positioned in a changing disability services landscape.

Innovation has been the hallmark of TAD since its inception in 1975. No two solutions are the same, every device is specifically developed to meet the individual needs of the client, as determined by the client and referred to TAD through a wide network of disability organisations and therapists.

Choice plays a big part in overcoming the barriers that are thrown at people with disabilities. Despite the availability of a significant array of equipment the ‘one size fits all’ approach to equipment design fails to deliver for many people with disabilities. TAD delivers real and tangible outcomes for people with disabilities through its personalised and person centred approach. People with disabilities come to TAD because they cannot find equipment that will meet their very specific needs or there may be an item of commercially supplied equipment that requires modification.

Collaboration between the client, their referrer, the volunteers and staff all working together delivers real choice by providing clients with innovative solutions, advice and support to work out exactly what is needed to solve the range of needs presented to us. Every solution we develop is driven by the aspirations and directions of the person with a disability. In most cases the client has a clear expectation of what the custom equipment must do for them. TAD volunteers then meet the challenge of creating a design that meets those requirements, is safe, affordable and aesthetically pleasing.

Craftsmanship is the marque of TAD volunteers. TAD is the only organisation in NSW which taps the skills, knowledge and creativity of volunteers to deliver equipment solutions which are tailored to meet the very specific needs of each individual, across all age groups and with vastly different requirements.

The disability sector is on the threshold of a great many changes that will achieve significant improvements in service delivery for people with disabilities. The National Disability Insurance Scheme and the transition to a self directed funding and person centred approach will present many challenges for services providers in the coming years.

I am confident that TAD can meet these challenges as it has always done, with great innovation, vigour and purpose. TAD has a clear mission focus and is values driven. It is these qualities that will underpin how we adapt to and embrace the challenges of the future.

Alan McGregorChief Executive Officer


The best thing for me is meeting the clients and seeing their reaction to the job that I’ve done for them. Seeing the difference a small change makes is so rewarding for me. It’s good to think that I can use my skills to help people.

“”

Ken Kirwood, Retired Carpenter, Builder and Teacher TAD Volunteer for 11 years.


TAD has 15 volunteer branches and groups across NSW who meet regularly to share ideas, consider solutions for clients and promote their services. Through practical, hands on effort, ingenuity and resourcefulness, the volunteer workforce delivers a measurable and genuine difference to people with a disability. A conservative estimate of $45 per hour would value their work in 2011-12 at $1,675,000. As government support is a fraction of this, there is a very significant return on investment for the community.

Illawarra Group

The volunteers in the Illawarra Group have completed a range of projects this year, from modifying a manual loom for pneumatic operation to inventing suitable pram handles for an amputee. After joining the Corrimal Men’s Shed, they now have access to a more suitable workshop space, a wider range of equipment and a collaborative atmosphere. As a result, existing members of the shed have become involved in TAD projects under supervision and could become future TAD volunteers. Successful Freedom Wheels Bike clinics were held in the region, which attracted support from local Lions Clubs who collaborated to raise funds to help families in their purchase of the bikes.

Meeting regularly in the Gosford area and operating in the area bounded by Wyong, The Entrance, Umina and Somersby, the Central Coast Branch is the second largest outside Sydney. This was a busy year for the branch, constructing 66 items for people with disabilities in the local area, including 20 modified bikes/trikes and also supporting the local Computer Support Service clients. The branch works across materials in timber, metal, plastics and undertakes electronic projects, with a significant project being the development of a special walking frame for Aged Care patients with arthritis. As many volunteers downsize their homes, they are looking for a sponsor and suitable premises to establish a central workshop. On 17th June 2012, 2,800 runners participated in the Central Coast Bay to Bay Fun Run raising an amazing $20,000 for the branch. Thank you Terrigal Trotters!

Central Coast Branch

Volunteers Col McIntyre, Ross Smith and Ken Kirwood from the Illawarra Group.


Volunteer Robert Star from TAD Central Coast Branch helps four year old Blair Sawer ride for the first time.


Our most southern branch has 11 active volunteers. As well as working on many projects, the volunteers liaise with local therapists and promote Freedom Wheels bikes by organising clinic venues, engaging local media, assisting the bike clinic team and delivering the completed bikes. These clinics operate smoothly as a result of their enthusiasm. A number of Computer Support Service clients are also supported by the volunteers.

Albury/Wodonga Branch

Hunter BranchTAD’s largest regional branch now has 34 active volunteers, who contributed over 2,010 hours to complete 149 projects. The Branch supplied 40 modified bicycles to local clients, many through the local charity, Live for Kids. Projects have included a modified small electric car with seating supports and new electrics for the Cerebral Palsy Alliance, an electronic “room identifying” device for a young blind man, and simplifying the adjustment mechanism of TAD’s Barry Standing Frame. The branch now has a van thanks to Newcastle Permanent Charitable Foundation, which enables them to reach more clients in remote parts of the Hunter region. The new workshop is proving a valuable meeting place and provides space for a wide variety of equipment.

Port Macquarie Group

A group of six volunteers who are very active in the area have completed ten projects this year and assisted 20 people with disabilities. The group has actively promoted Freedom Wheels clinics with three Freedom Wheels bikes provided in the area, one sponsored by Live for Kids, and two fully sponsored by Lions Club Port Macquarie. The co-ordinator John Brumby has established strong relationships with local therapists and been successful in gaining sponsorship from the local Clubs.

Volunteer Graeme Campbell from Hunter Branch.

Volunteer Ken Webb from the Port Macquarie Group with Rhiannon and her custom made access platform.

The projects are different all the time and it’s challenging. But the best thing is seeing the look on the client’s face when you ’ve made something that will help them. That’s very satisfying. Ken Webb, retired electrician, TAD volunteer for 7 years.

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Central West Branch

Providing services in and around Lithgow, Bathurst, Meadow Flat, Orange, Parkes and Dubbo, the long established Central West branch has ten active volunteers who assisted 20 clients and families in 2011-12. Volunteers also assist at Freedom Wheels assessment clinics, e.g. in Wellington and Bathurst, deliver bikes to clients and carry out repairs when required. Attracting new volunteers with the right skills remains a constant challenge, as it does for most of the smaller regional groups. TAD Central West volunteers have been heard on Radio Station 2BS, featured in the Western Advocate Bathurst and have spoken at Rotary Clubs and country fairs.

Shoalhaven Group

This group has a team of four volunteers operating in the Nowra region. Although having a relatively quiet year, the group completed a number of projects including a pram modification. There have been two successful Freedom Wheels clinics held in conjunction with the Cerebral Palsy Alliance in Nowra and further clinics are planned in the future.

Volunteer Neil Musgrove from TAD Central West Branch with students from Carenne School on modified bikes. Photo courtesy of Western Advocate Bathurst.

Coffs Harbour Group

This is a small but dynamic team of two volunteers in Coffs Harbour who have constructed a number of devices. Their expertise is drawn on to solve complex problems for clients.

TAD volunteer Barry Lees.


Manning-Great Lakes Group

Our three TAD volunteers in the Manning-Great Lakes have good connections with local therapists and have completed ten projects in this last year. Some significant projects have included modifications to two bariatric hospital beds and sensory activity boards.


Northern Rivers Group

Based in Lismore and servicing Lismore, Ballina and surrounding areas. The group has five active volunteers who constructed devices, provided support to CSS clients, liaised with local therapists, assisted with bike clinics and delivered the finished bicycles.

Sydney Volunteers

There are over 116 active volunteers operating in several groups in the Sydney area. Some of these volunteers work across multiple roles. Groups vary in size from 35 volunteers down to five. Collectively this group have built and delivered over 580 items.

These volunteers have refurbished and set up 205 computers for clients and have refurbished hundreds more for eBay sales. They have also attended to 230 computer service calls. Volunteers have given thousands of hours of support to administration, fundraising, minor repairs, governance, equipment maintenance, TAD events and many other unrecorded tasks.

TAD volunteers Fred Thomson and Bill Todd.

TAD volunteer Bob Cook.

Sydney administrative volunteer Divya Vallam.

In the company of a whole swag of good people, you get to help people and that’s what’s great about TAD.

Bob Cook, retired Acoustical Consultant and long time handyman, TAD Volunteer for nine years.

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Freedom Wheels

The Freedom Wheels modified bike was invented by a group of TAD volunteers with skills in engineering and design.

The stability of a Freedom Wheels bike and the ease with which it dismantles to fit to a bike rack means that children who may not be able to walk can ride a bike for the first time and can ride together with their parents, siblings and friends.

Freedom Wheels began with support from Amway of Australia who continue to support the program by delivering bikes and parts through their national freight distribution system.

Modification process

The components include supports which enable each child to ride a bike safely and comfortably, such as outrigger wheels and head and back supports. These are made in NSW under TAD’s direction.

Specifications are determined at a bike clinic, where TAD therapists assess each child using test bikes. Other therapists involved with the child may also assist in this process.

Assessments are performed across Australia by the TAD organisation in each state, and across NSW with the assistance of local TAD volunteers.

Service output

There were 286 client assessments at bike clinics throughout NSW in 2011-12 which is an increase of 5%, and the number of modified bikes supplied increased by 6% to 241.

Clinics have been held across the state in Tamworth, Port Macquarie, Wollongong, Nowra, Bathurst, Dubbo, Wellington, Nambucca Heads, Albury, Wagga Wagga, Broken Hill, Sydney and the ACT.

It is likely that production will increase further in 2012-13 as the increased number of orders flows through in the approach to Christmas 2012. Orders continue to come in from around Australia, with particularly strong demand from Western Australia and Tasmania. New staff have recently started in Victoria and Queensland, and we expect strong growth in these states in 2012-13.

TAD staff in Sydney have recently trained counterparts in TAD Queensland, TAD ACT and TAD Hunter (NSW), so assessments can be completed locally. This is likely to increase orders from these centres.

Successes

Since TAD supplied the 1000th Freedom Wheels bike in March 2011, the program has advanced. All this from 40 modified bikes per year in NSW before Freedom Wheels began in 2008.

As children outgrow their first bikes they return for a new bike, and it is a joy to see how well they have been used. As a testament to their ruggedness, we are able to re-use almost all the components from the old bikes on the new ones.

We have welcomed growing support from Lions and Rotary Clubs throughout the State, which

have been providing funding for bikes going to families in their areas. We also collaborated with the Live for Kids, charity to support the Freedom Wheels program, and developed other community links such as the IBM volunteer day.

Challenges

A priority in 2012-13 is to secure long term support to enable the Freedom Wheels program to expand further and reach more children with disabilities. We will also continue to seek sponsorship of individual bikes, which is an important support for families in difficult economic times.

A second major challenge is identifying new sponsors to assist TAD to transport Freedom Wheels bikes into the country regions.

Other challenges include identifying new ways to raise awareness about the Freedom Wheels program, and streamlining administration to encompass the ongoing expansion of the national service.

SPECIAL BIKES FOR KIDS WITH DISABILITIESMADE BY TAD.


I’m glad that my brother knows how to ride a bike. It means he doesn’t have to go in his wheelchair and we can see more things. I have a good time with him on his bike. When we were on holidays in Melbourne we had lots of great family bike rides.

“”

Andy Olsen, age six.

Andy

Mitch


Computer Support Service

Within TAD’s Computer Support Service (CSS) there is a team of dedicated volunteers who refurbish and rebuild donated computers to supply to people with disabilities and people who are economically disadvantaged.

Each computer is backed by a two-year warranty and two years of free help desk support. Over 930 clients currently use TAD’s computers. For many this is the first time they have used a computer or had one of their own, and it can be a life-changing experience which puts a whole new world of information, contacts and activities at their fingertips.

Volunteers are the mainstay of CSS, which benefits from thousands of hours of their time, energy and knowledge. CSS volunteers won the Volunteer Team of the Year at the 2011 Volunteer of the Year Awards.

Service output

CSS has refurbished over 205 computers in 2011-12, reflecting

a reduction in demand due to the increasing availability of budget-priced new computers. Requests for repairs decreased by 26% from 2010-11, indicating the careful work that goes into each system before it is delivered. The help desk continues to receive many calls, and is a very valuable aspect of our service.

Successes

TAD is a Microsoft Registered Refurbisher and offers Windows 7 Professional operating system and the Microsoft Office 2007 Home and Student suite of software.

To improve revenue, we have expanded the sale of surplus equipment with volunteers preparing over 800 computers for sale on eBay where we have developed a reputation for quality. Unfortunately due to decreasing dollar values of these units this has resulted in a decrease in income over 2011-12.

ChallengesIn order to maintain and expand this service, the challenge is to secure a new sponsor which has proven difficult in the current climate. As eBay sales are providing an interim but decreasing income, new clients need to be found for this valuable service and the eBay service needs to be expanded into new products.

Looking ahead

The aim for CSS is to further support people with a disability and those who are disadvantaged to bridge the “digital divide” through:

• Maintaining appropriate levels of client support; • Identifying new markets to increase demand and revenue;• Further development and expansion of the sale of surplus equipment;• Financial sponsorship

Computer Support Service volunteers Graham Pearce, Bill Thornley, Ray Allen and Ron Henderson


The Custom Designed Equipment Service (CDE) makes a genuine difference to children and adults with disabilities. It is here that the practical, hands-on work of volunteers comes to the fore through innovative thinking creating over 1,000 solutions to unique problems and changing lives along the way.

Most projects are made for children and seniors to assist with seating, personal care, mobility, bedroom safety and recreation. TAD equipment is well-designed, safe, functional, purpose built and popular with therapists because of the relative low cost and fast turn-around. The low cost is notably important for families with children with disabilities who grow out of equipment every few years, placing a drain on financial resources.

Service Output

With 1,191 solutions delivered, this represents a year that has out-performed other years.

Client Satisfaction

Service delivery times continue to improve with 95% of clients satisfied with the delivery time of their equipment, 98% saying they will use TAD again, and 97% satisfied with the result of the project.

Challenges

The challenges of this year have been to meet the demand for quality services and to improve processes and workflow. This has been difficult in an environment of funding uncertainty, with consequent constraints on expenditure and resources which resulted in staff redundancies.

Targeted recruitment of skilled volunteers in areas like welding has begun to address a shortage of volunteers with these specific skills.

Recognition

In 2011-12 volunteers contributed thousands of hours to design and fabricate devices for people

with disabilities. There are many thousands more hours that go unrecorded and are undertaken willingly and without thought of reward.

Looking Ahead

The future focus will be continued growth to improve the quality of our services and to respond to the changing needs of clients.

In 2012-13 we plan to:

• Improve the process of managing projects and volunteers within the constraints of funding;• Continue to develop designs that are easy to build, attractive and functional for clients;• Increase focus on volunteers which includes recruitment and retention, especially in specialist areas and highlighting the volunteers’ contribution to TAD.

Custom Designed Equipment

The service that TAD provides to our clients is personalised and context specif ic. TAD enables our clients to maximise their independence and participation within their families, schools and wider communities.

“

”Amanda Rouse, Paediatric Occupational Therapist, Port Macquarie Base Hospital.

Amanda Rouse with client Joshua Marshman


In 2011-12 our 245 volunteers completed over 1,000 diverse, practical solutions for people with a disability. In at least 90% of cases, those items would not otherwise have been available or within the commercial reach of those clients.

These projects included items such as modified bikes for young children with cerebral palsy, a one handed walking frame for people affected by stroke and a modified pram for a young mum who is an amputee.

Our 245 skilled volunteers (retired engineers, carpenters, builders, IT experts) do not simply support the core function of our charity. They are the core workforce.

It is this tangible, one-of-a-kind nature of the work which led to TAD receiving the Innovation in Independent Living Award at the 2012 NSW Disability Industry Innovation Awards this year from Andrew Constance, Minister for Disability Services.

As a small charity, this extraordinary Award is a testament to the exceptional collaboration between our therapists, the carers and therapists of our valued clients and the tireless energy and commitment

of our skilled volunteers: retired civil engineers, maritime engineers, computer experts, and dedicated “tinkerers” who form the heart of our workforce.

TAD is still one of the best kept secrets in the Australian charity sector and we have much work to do to build our brand awareness if we are to generate a sustainable funding base going forward.

After 37 years, TAD Disability Services is still the only charity in NSW providing custom made, affordable equipment to help people with a disability lead more independent lives. During the year we conducted a thorough review of our brand, our marketing and our fundraising. We clarified what it was that truly made us unique and we developed an integrated, long term fundraising strategy with a consistent TAD brand as the central platform for growth.

With Government funding comprising 26% of our revenue, TAD continues to rely heavily on the generosity of our donors, our corporate partners and the visionary Trusts and Foundations who support our services.This year we built a strong, multi-

layered partnership with GIO Insurance, part of the Suncorp Group. Their staff team participated in Team TAD in the City2Surf and the Blackmores Running Festival, raising funds to provide Freedom Wheels bikes for kids with disabilities. GIO also provide invaluable pro bono marketing advice.

Special thanks must also go to the employees of Deutsche Bank, IBM and Westpac who have supported TAD for many years through their workplace giving program and volunteering activities.

I would like to acknowledge Perpetual Trustees, the Ian Potter Foundation, the Cecilia Kilkeary Foundation, Channel 7’s Sunrise, ClubsNSW, Lions Clubs and Rotary Clubs and schools such as Ashcroft High School and Parramatta High.

Looking ahead to 2012-13, we will continue to speak at local schools and clubs and spread the word of just how special this charity is and we will continue to search for a long term sustainable funding base for our Freedom Wheels program.

Development and Fundraising

Channel 7’s Sunrise program capture a bike clinic


GIO Insurance CTP Support Team

We are so happy to support TAD and to work with them to raise awareness of the work they do. As one of Australia ’s la rgest personal inju ry insurers, we’re in the business of restoring quality of life, so TAD really resonated with us.

“” Anastasia Park, Product Specialist, NSW CTP Portfolio Management, GIO Insurance


Board of Directors

William Phippen, B.Sc, B.E (civil) (hons), PresidentBill has been a member and technical volunteer at TAD since 1975. He joined the board in 1976 and became Chairman in 1997. He is qualified as a civil engineer and worked as a builder until 2010 when became manager of the Railway Resource Centre within the Australian Railway Historical Society. In 2010 he was named as New South Wales Senior Volunteer of the Year and as one of the 100 most influential people in Sydney by the Sydney Morning Herald. He was also made an Honorary Member in 2010.

Monica Vardabasso, BA, Dip Law, FPRIA, Deputy PresidentMonica has worked in communications and corporate affairs for more than 25 years, across a range of industries. She has been on the TAD Board since 2004, is a member of the Fundraising Sub-Committee and recently became Deputy President. Monica is Project Director with KJA, a strategic communication and project management consultancy. Monica is a Fellow of the NSW Public Relations Institute, and a member of the International Association of Business Communicators.

Lawrence Nelson, FCPA, TreasurerLaurie served a toolmaking apprenticeship and worked as an Industrial Engineer before gaining his accountancy qualifications. After working as a director in private companies he formed an accountancy practice in 1976. Now retired, he is a Fellow of the Australian Society of Accountants, holds a Public Practice Certificate and is a Registered Tax Agent. He joined TAD as treasurer in 2010 and has been involved in community activities for over 60 years such as Ambulance committees, Volunteer Fireman, Apex, Rotary and Justice of the Peace.


Peter Bennett, BE (Electrical), DirectorPeter joined the Board of TAD in 2009, after three years as a volunteer and coordinator of TAD’s Peninsula group. He is qualified as an electrical engineer and had a career in computers, control systems, medical electronics and telecommunications. Now retired, he is particularly interested in electronic devices for disability. Prior to joining TAD, Peter served for several years as National President of the Sport Aircraft Association of Australia.

Paul Hugh-Jones, BSc (Hons), MBA, DirectorPaul has spent 25 years in international sales and marketing for blue chip businesses including Mars, British Airways, Bacardi-Martini, Southcorp, Mallesons and Ashurst. His last three roles were Global Marketing Director for Bacardi rums, Global Brand Director for Lindemans wines, Executive Director Marketing and Business Development for Mallesons law firm. Now the Director of clients and marketing at Ashurst law firm, he joined the board in 2005 and is chair of the Fundraising Sub-Committee.

Matthew Kayrooz, BSc, DirectorMatthew has worked in the insurance industry for over 30 years, with senior management experience across product and claims management, customer service and dispute resolution. Matthew has worked for several insurance companies, including NRMA, AAMI and currently, Suncorp. Matthew was a Board member of the Society of Consumer Affairs Professionals (SOCAP) Australia between 1991 and 1998, the professional body representing those working in the field of consumer affairs. He joined the board in 2010.

L to R: Peter Bennett, Bill Phippen, Gail Tang-Demetriou, Linda Langton, Tony Ross, John Rose, Bill Todd, Tony Mamo, Lawrence Nelson. Absent: Monica Vardabasso, Paul Hugh-Jones, Matthew Kayrooz


Tony Ross, DipFP, DirectorTony has worked in the financial services industry since 1982 and is now a self employed Financial Planner and owner of Serenity Financial Professionals. He is a member of the AMP Financial Planners Association (NSW Division) Board. Tony is also President of the Rotary Club of Narellan Inc. He has a keen interest in Youth Services and is a qualified Youth Mentor. He has served on the board of “Youth Solutions Inc” for the past 5 years and is the current president.

Gail Tang-Demetriou, B. Soc. Studies, MSW, MAASW, DirectorGail has 30 years of professional experience working as a social worker and a policy officer in various disability and health services. She has taught at TAFE and at the University of Western Sydney and has worked as a self-employed private practice counsellor. Gail is also a Member of the Australian Association of Social Workers. Gail has been a member of the board for 22 years and as a person with disabilities, she is a client of TAD’s Custom Designed Equipment Service.

Linda Langton, DirectorLinda has been involved with TAD since 2003 when her daughter Georgia first accessed TAD’s services. She has spoken at a number of TAD fundraising functions. Linda works as a Sales/Marketing Coordinator in her parents’ business, Awards & More. She is kept busy as a foster carer for two boys both with additional needs. Linda has also been on a review panel for the carer payment through the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) and is passionate about advocacy work for people with a disability.

John Rose, JP, AFAIM, FIMEMME, MIEEE, DirectorJohn started his career in the steel industry before moving to the mining industry where he has held positions of Engineering Manager through to CEO. He is currently the Principal of Jandar Consulting Services (his own business) which is involved in hazardous area engineering for both mining and general industry. John is the Chair of TAD Central Coast Branch and an active volunteer. He is also a Chair of Australian/NZ Standards Committees and a Lead Technical Auditor for NATA.

Bill Todd, DirectorBill has a PMG Draftsman’s Certificate (Mechanical & Structural Design) and worked as a Supervising Draftsman at Telstra before retiring after 42 years of service. He is a Life Member of the Willoughby Theatre Company (Technical, Lighting and Scenery construction) and was a lighting and sound technician for the Willoughby Civic Centre from 1972 until 2007. Bill has been a technical volunteer with TAD since 1992 and a Director since 2001. He was made an Honorary Member in 2009.

Antony Mamo, MBA, Company SecretaryTony Mamo is a Certified Practising Accountant and a Master of Business Administration (University of New England). Tony has worked in both the private and public sector and his areas of professional interest include external financial reporting, management reporting, corporate governance and change management. Tony is the finance manager for a large NSW Government transport agency. In the last six years he has acted as honorary treasurer and secretary of various charities.

Board of Directors


Honorary Members

1981Jim Dods AM

1985Bill Smith

1986Eric IngmanJohn Roarty AMNoel Svensson AM

1989Bob Loughlin

1991Peter O’BrienDerek Wrigley OAM

1992John BellJim Macky

1997Barry ChadwickAlan EveryRod SimpsonMalcolm WheatleyGeorge Winston AM

1998Michael GreganDavid MonkDon MoonJim Shires OAMJim ThorneBill Youll OAM

1999Len BerlinTom MarishKeith ShakespearePeter SmithSandra VassalloKevin Williamson

2000Jim BryantPhil ChampionBrian DayJohn DixonTed FurbyBob HultonJim JacobsBarry LeesTed McIntoshJeff MerrikinMerv MoroneyDon PayneTed Parnell

2001Richard BosanquetBryan HeywoodJack LagerlowBob MooreDavid Stuart

2002Bryan AnsteeSam Kutner OAM

2003Ric Smith

2004Bruce HamonStan HazlewoodRichard KramerHelen Murphy OAMVern Watkins

2005Wal HebblewhiteBrian JohnstonPhil Marvell

Bill RodoniBill van Gennip

2006Fred ClarkGraham Sharp

2007Paul HerringReg Hespe

2008Bill ArnoldGrant CockburnNorm Evans OAMGeoff FryBill JenkinsFred Thomson

2009Colin HunterJoyce NapperJennifer RothwellWal SimpsonBill ToddGeoff Winsley

2010John GriffithsBill PhippenAnne RickerseyRichard SmithKevin Simkus

2011Clive AustinJohn HiltonMike Rollins

TAD People

Staff and Volunteers

TAD employs 17 staff, 7 of whom are part time. There are 245 active volunteers across NSW. The effort and commitment of our staff and volunteers make the achievements recorded in this annual report possible.

Senior Staff

Chief Executive OfficerAlan McGregor

Director of ServicesWarren Holland

Development ManagerFran Connelley

Corporate Governance

PatronHer Excellency Professor Marie Bashir AC CVO, Governor of New South Wales

Vice PatronMark Bagshaw, Managing Director, Innov8 Consulting Group

AuditorDFK Laurence Varnay

Honorary SolicitorsClayton Utz

Company SecretaryTony Mamo

2011 - 2012 Branch Chairs

Albury Wodonga - Brian HaynesCentral Coast - John RoseCentral West - Geoff KeyHunter - John Simpson


Activity Snapshot 2011-12

Total Volunteers 245Total Volunteer Hours 37, 280Total Volunteer branches and groups

15

Total Services Delivered 1,191

Sources of Income

Scope of Custom Equipment

At a Glance

Fees & Equipment Sales19% Government

26%

Membership & Sponsors

5%Fundraising50% Client Age Profile

0 - 18 yrs64%

19 - 35 yrs9%

36 - 65 yrs17%

66 - 85 yrs7%

86+ yrs3%

Custom Designed Equipment59%

Modified bikes25%

Modifications to Equipment16%



This concise financial report is an extract from the full financial report of Technical Aid to the Disabled NSW (ABN 82 002 042 462) for the year ended 30 June 2012. The financial statements and specific disclosures included in the concise financial report have been derived from the full financial report.

The concise financial report cannot be expected to provide as full an understanding of the financial performance, financial position and activities of Technical Aid to the Disabled NSW as the full financial report. Further information can be obtained from the full financial report.

The full financial report and auditor’s report will be sent to all members free of charge and is available on request to 1300 663 243. Alternatively you can access both the full financial report and the concise report via the internet at our website www.tadnsw.org.au.

William Phippen, President

2012 2011

Revenue

Client fees for service 225,252 269,465

Government grants 414,246 389,993

Other grants and donations 880,246 808,134

Interest on bank balance 6,020 9,766

Other income 87,180 111,944

Profit on sale of plant and equipment 5,401

GROSS REVENUE 1,612,945 1,594,703

Expenditure

Staff costs 981,246 1,008,783

Materials for projects 144,838 167,109

Depreciation 32,431 38,294

Journal production costs 20,732 54,226

Occupancy costs 49,462 52,825

Other costs 295,871 332,336

TOTAL EXPENDITURE 1,524,580 1,653,573

SURPLUS/(DEFICIT) FROM CONTINUING OPERATIONS 88,365 (58,870)

TOTAL CHANGES IN EQUITY 88,365 (58,870)

Income statement for the year ended 30 June 2012

$ $


Balance sheet as at 30 June 2012

2012 2011

Current assets

Cash and cash equivalents 239,528 258,867

Trade and other receivables 49,634 91,341

Inventory 57,165 49,717

Total current assets 346,327 399,925

Non-current assets

Property, plant and equipment 61,694 67,925

Total non-current assets 61,694 67,925

TOTAL ASSETS 408,020 467,850

Current liabilities

Trade and other payables 30,353 39,008

Finance lease liability 1,342

Grants in advance 107,301

Provisions - employee entitlements 131,605 162,597

Total current liabilities 161,958 310,248

Non-current liabilities

Provisions - employee entitlements 16,352 16,257

Total non-current liabilities 16,352 16,257

TOTAL LIABILITIES 178,310 326,505

NET ASSETS 229,710 141,345

Equity

Accumulated funds 229,710 141,345

TOTAL EQUITY 229,710 141,345


$ $


2012 2011

Cash flows from operating activities

Receipts from clients for services 418,042 421,900

Payments to suppliers and employees (1,529,808) (1,597,393)

Grants received 306,945 446,737

Donations received 806,708 732,245

Interest received 6,020 9,767

NET CASH PROVIDED BY (USED IN) OPERATING ACTIVITIES 7,907 13,256

Cash flows from investing activities

Proceeds from sale of plant and equipment 15,500

Purchase of property, plant and equipment (25,905) (23,290)

NET CASH USED BY INVESTING ACTIVITIES (25,905) (7,790)

Cash flows from financing activities

Repayment of borrowings (1,342) (7,924)

NET CASH USED BY FINANCING ACTIVITIES (1,342) (7,924)

Net increase (decrease) in cash and cash equivalents held (19,340) (2,458)

Add opening cash and cash equivalents 258,868 261,326

CASH AND CASH EQUIVALENTS AT END OF FINANCIAL YEAR 239,528 258,868

Cash flow statement for the year ended 30 June 2012

Retained Earnings Total

Balance at 1 July 2011 141,345 141,345

Surplus/(deficit) for the year 88,365 88,365

BALANCE AT 30 JUNE 2012 229,710 229,710

Statement of changes in equity2012

Retained Earnings Total

Balance at 1 July 2010 200,215 200,215

Surplus/(deficit) for the year (58,870) (58,870)

BALANCE AT 30 JUNE 2011 141,345 141,345

2011

$ $

$ $

$ $

Auditor’s Report

Glenda Stearns, ADHC Assistant Therapist and Wal Anderson, TAD Volunteer of 12 years, retired builder, banker and retailer.

Glenda and I worked a lot together during my four years as Coordinator of TAD Central Coast Branch. She has always been a very innovative and enthusiastic colleague.

“ ”

TAD Disability ServicesUnit 10, 185 Briens Road, Northmead, NSW 2152Locked Bag 2008, Wentworthville, NSW 2145Phone: 1300 663 243 or (02) 9912 3400Fax: (02) 9890 1911Email: [email protected]: www.tadnsw.org.au

Company limited by guarantee

ABN: 82 002 042 462CFN: 10944

Special thanks to Bob Cook, TAD volunteer, for his wonderful photography.

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TAD Disability Services Annual Report 2011-2012

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