16
Application Management Services for CA PPM SEPTEMBER 2017
| Date post: | 22-Jan-2018 |
| Category: |
Technology |
| Upload: | ca-technologies |
| View: | 191 times |
| Download: | 3 times |
Application Management Services for CA PPM
SEPTEMBER 2017
copy 2017 CA Confidential All rights reserved
Competitive Pressures of the Application EconomyResource constraints innovation budgets and business value
Acquiring and retaining necessary skills
Keeping IT solutions current
Ensuring low and predictable OPEX
Driving innovation to support strategic goals
INCREASE PRODUCTIVITY Improve resource utilization
and effectiveness
INCREASE ADOPTIONImprove adoption of
solutionrsquos full capabilities
IMPROVE ROIFinancial predictability
and reduced costs
Mine solution capabilities for business value and competitive advantage
CHALLENGES OPPORTUNITIES BUSINESS VALUE
Innovate faster on a stable platform in a controlled
manner
Improve IT investment performance with
accountability
copy 2017 CA Confidential All rights reserved
The Solution Adoption Challenge
Solution adoption is critical to software success
50of customers say improved business outcomes is a top advantage of quicker solution adoption
TechValidate survey of users of CA Technologies Services and Education
60of customers say the window of opportunity to drive solution adoption before it becomes an ldquouphill battlerdquo is 90 days or less
Timing is critical Successful solution adoption
is challenging
77of customers say solution adoption is a significant or major challenge when implementing new technology
copy 2017 CA Confidential All rights reserved
Learning as a
Service (LaaS)
Premium
Content CatalogKPI
Management
Technical Operations
Adoption Services
Trusted Advisor
Implementations amp Integrations
Content Development
Architectural Guidance
Education
Value Realization Roadmap Prioritized Backlog of Work
Application Management Services for CA PPMDelivering Assurance Agility and Value
Upgrade
Services
Application
Administration
amp Monitoring
SLA-based
Requests
amp Incidents
ProductSolution
Specific
Differentiated
Services
Technical
Service
Management
copy 2017 CA Confidential All rights reserved
AMS Benefits
One vendor stronger relationship
ITIL processes and platform
247 follow-the-sun model
Expertise on-demand
Unmatched skills and experience
Access to resources across CA
Predictable OPEX
Fixed fee
Premium content included
SLA-based
Proactive Monitoring
Increased adoption
Continuous improvement and innovation
Efficiency Expertise Financial Value
copy 2017 CA Confidential All rights reserved
AMS Framework
Scale Cost Risk
GOVERNANCE
GovernanceGOVERNANCE
Governance considered as Center of Excellence
Minimal overhead on project cost since governance is based on multiple prioritized
outcomes
Not just project assurance but outcome and value assurance
SCALE
Economy of scale
PMrsquos Architects and consultants can handle more concurrent outcomes
Continuity of projects accelerates adoption
Onshore nearshore resources maintain efficient spend
COST Reduced fixed price overhead
Technical and functional architecture centrally controlled and prioritized
Closer working relationship with customers and fixed but scalable service
RISK AMS Technical Operations provide a low risk platform for innovation and adoption
throughout the organization
copy 2017 CA Confidential All rights reserved
Customer Responsibility Comparison
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network HW Management
Implementation amp Upgrades
Configuration
Development
Techn
ical Go
vernan
ce amp A
rchitectu
re
CUSTOMER RESPONSIBILITIES WITHOUT AMS
CA Solution Management
Technical Operations
Projects Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceC
oo
rdin
ation
Customer Responsibilities WITH AMS
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network HW Management
Implementation amp Upgrades
Configuration
Development
Techn
ical Go
vernan
ce amp A
rchitectu
re
CA Solution Management
Technical Operations
Projects Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceC
oo
rdin
ation
copy 2017 CA Confidential All rights reserved
Technical Operations
Technical Services Management
Leads our team
Customer communications
Service level reporting
Incidents
Work with CA Support for product related issues
Address Integration portlet report or workflow failures
Requests
Update resource profiles
Update security groupsroles
Project setup
Timesheet setup
How to questions
WebEx training sessions
Minor configuration changes
Upgrade impact assessments
Administration
Financial setup
Configure user accounts access rights OBS
Change general system settings datamart
timeslices jobs processes
Run health checks
Upgrade support
copy 2017 CA Confidential All rights reserved
Premium Content Library includes Pre-packaged components and supplemental support as part of AMS
Integration
CA PPM ndash Integration Adapters
(Batch File Based Imports)
Resource Project Cost Plan Department Organization Breakdown Structure(OBS) Risk Issues
Change Request Incident Application Rate Matrix Transaction Timesheet Custom Object
CA PPM - Microsoft Excel Interface
Resource Actuals Transaction Import
Calendar Integration for CA PPM
Data Extraction for CA PPM (Export to flat file)
Configurable to export data
Governance
Timesheet Validation for CA PPM
Timesheet Validation for CA PPM offers validation of time entry based on customer-
specific business rules through providing real-time or process oriented validation of time
entries
Data Integrity Assurance for CA PPM
Data Integrity Assurance for CA trade PPM helps CA PPM administrators identify data integrity
violations starting with 52 configured business rules that can be modified activated or
deactivated to meet requirements
copy 2017 CA Confidential All rights reserved
What our customers say about AMS
TechValidate survey ndash httpswwwtechvalidatecomproduct-researchca-services-educationfactsutf8=E29C93ampfact_search5Bquery5D=AMS
The top considerations cited by customers who
chose CA AMS include
bull Technical expertise of CA AMS resources
bull Cost effectiveness of the offering
bull Breadth of services provided
Confidence in CA AMS
82of CA AMS customers were confident that AMS has increased the business value of their solutions
copy 2017 CA Confidential All rights reserved
Australian Energy Company Trusts AMS Team for CA PPM Operations
bull The customer now leverages CA PPM automated project management workflow tools and reports facilitate planning across projects
bull CA Performance Accelerator helps ensure end-user adoption for current and future releases
bull A client rep said ldquoWe now have impressive beneficial reports and a platform on which to buildrdquo
bull The Australian Energy Regulator
approved the clientrsquos multi-billion-dollar
capital investment and operating and
maintenance plans
bull The client sought an enterprise-wide
resource-planning solution for all
business projects
bull Needed a platform for future
enhancements and system integration
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Provincial Transport Agency Trusts AMS team to Move CA PPM forward
Solidifies and expands the CA PPM footprint and added Resource Management
AMS service provides day-to-day administration architectural overview and solution roadmap
Built strong relationship with new CIO who sees the AMS team as trusted advisors
AMS team delivers enhancements and other high level tasks that convinced the agency they were working with the winning team
Customer wanted to expand the footprint
of CA PPM to other divisions but required
assistance
Purchased CA PPM 5 years prior and
didnrsquot believe the were getting maximum
value
Required deeper insight into solution
architecture
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Global Oil and Gas Company Trusts AMS Team with Excellence in Offshore CA PPM Support
bull Onsite visits to bring offshore resources up to speed
bull Onboarding of AMS team members to be knowledgeable about customerrsquos implementation
bull Expectation of a long term partner with CA Services and AMS team
Highly customized CA PPM
implementation
Required a more sustainable support
model after Services stabilized the
deployment
Comfort level with having offshore team
supporting CA PPM
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Regional service supported by dedicated global AMS team
Local TSM and regional
management teams
Global AMS platform
ITIL processes
SLA and standard reporting
Escalation management
EXPERIENCE
40 years amp thousands of implementations
CERTIFIED
Unsurpassed expertise with CA software
24 x 7 Support
Follow the sun support for priority 1 issues
PEOPLEResources worldwide in
4 regional solution centers augmented by local field services
copy 2017 CA Confidential All rights reserved
We measure our success by your success
Our Promise
Deliver innovative business outcomes
Invest to build long-term relationships
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement Technology Services and
Success Management activities to
consistently deliver a superior experience
Commit to each customerrsquos success
Thank You
copy 2017 CA Confidential All rights reserved
Competitive Pressures of the Application EconomyResource constraints innovation budgets and business value
Acquiring and retaining necessary skills
Keeping IT solutions current
Ensuring low and predictable OPEX
Driving innovation to support strategic goals
INCREASE PRODUCTIVITY Improve resource utilization
and effectiveness
INCREASE ADOPTIONImprove adoption of
solutionrsquos full capabilities
IMPROVE ROIFinancial predictability
and reduced costs
Mine solution capabilities for business value and competitive advantage
CHALLENGES OPPORTUNITIES BUSINESS VALUE
Innovate faster on a stable platform in a controlled
manner
Improve IT investment performance with
accountability
copy 2017 CA Confidential All rights reserved
The Solution Adoption Challenge
Solution adoption is critical to software success
50of customers say improved business outcomes is a top advantage of quicker solution adoption
TechValidate survey of users of CA Technologies Services and Education
60of customers say the window of opportunity to drive solution adoption before it becomes an ldquouphill battlerdquo is 90 days or less
Timing is critical Successful solution adoption
is challenging
77of customers say solution adoption is a significant or major challenge when implementing new technology
copy 2017 CA Confidential All rights reserved
Learning as a
Service (LaaS)
Premium
Content CatalogKPI
Management
Technical Operations
Adoption Services
Trusted Advisor
Implementations amp Integrations
Content Development
Architectural Guidance
Education
Value Realization Roadmap Prioritized Backlog of Work
Application Management Services for CA PPMDelivering Assurance Agility and Value
Upgrade
Services
Application
Administration
amp Monitoring
SLA-based
Requests
amp Incidents
ProductSolution
Specific
Differentiated
Services
Technical
Service
Management
copy 2017 CA Confidential All rights reserved
AMS Benefits
One vendor stronger relationship
ITIL processes and platform
247 follow-the-sun model
Expertise on-demand
Unmatched skills and experience
Access to resources across CA
Predictable OPEX
Fixed fee
Premium content included
SLA-based
Proactive Monitoring
Increased adoption
Continuous improvement and innovation
Efficiency Expertise Financial Value
copy 2017 CA Confidential All rights reserved
AMS Framework
Scale Cost Risk
GOVERNANCE
GovernanceGOVERNANCE
Governance considered as Center of Excellence
Minimal overhead on project cost since governance is based on multiple prioritized
outcomes
Not just project assurance but outcome and value assurance
SCALE
Economy of scale
PMrsquos Architects and consultants can handle more concurrent outcomes
Continuity of projects accelerates adoption
Onshore nearshore resources maintain efficient spend
COST Reduced fixed price overhead
Technical and functional architecture centrally controlled and prioritized
Closer working relationship with customers and fixed but scalable service
RISK AMS Technical Operations provide a low risk platform for innovation and adoption
throughout the organization
copy 2017 CA Confidential All rights reserved
Customer Responsibility Comparison
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network HW Management
Implementation amp Upgrades
Configuration
Development
Techn
ical Go
vernan
ce amp A
rchitectu
re
CUSTOMER RESPONSIBILITIES WITHOUT AMS
CA Solution Management
Technical Operations
Projects Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceC
oo
rdin
ation
Customer Responsibilities WITH AMS
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network HW Management
Implementation amp Upgrades
Configuration
Development
Techn
ical Go
vernan
ce amp A
rchitectu
re
CA Solution Management
Technical Operations
Projects Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceC
oo
rdin
ation
copy 2017 CA Confidential All rights reserved
Technical Operations
Technical Services Management
Leads our team
Customer communications
Service level reporting
Incidents
Work with CA Support for product related issues
Address Integration portlet report or workflow failures
Requests
Update resource profiles
Update security groupsroles
Project setup
Timesheet setup
How to questions
WebEx training sessions
Minor configuration changes
Upgrade impact assessments
Administration
Financial setup
Configure user accounts access rights OBS
Change general system settings datamart
timeslices jobs processes
Run health checks
Upgrade support
copy 2017 CA Confidential All rights reserved
Premium Content Library includes Pre-packaged components and supplemental support as part of AMS
Integration
CA PPM ndash Integration Adapters
(Batch File Based Imports)
Resource Project Cost Plan Department Organization Breakdown Structure(OBS) Risk Issues
Change Request Incident Application Rate Matrix Transaction Timesheet Custom Object
CA PPM - Microsoft Excel Interface
Resource Actuals Transaction Import
Calendar Integration for CA PPM
Data Extraction for CA PPM (Export to flat file)
Configurable to export data
Governance
Timesheet Validation for CA PPM
Timesheet Validation for CA PPM offers validation of time entry based on customer-
specific business rules through providing real-time or process oriented validation of time
entries
Data Integrity Assurance for CA PPM
Data Integrity Assurance for CA trade PPM helps CA PPM administrators identify data integrity
violations starting with 52 configured business rules that can be modified activated or
deactivated to meet requirements
copy 2017 CA Confidential All rights reserved
What our customers say about AMS
TechValidate survey ndash httpswwwtechvalidatecomproduct-researchca-services-educationfactsutf8=E29C93ampfact_search5Bquery5D=AMS
The top considerations cited by customers who
chose CA AMS include
bull Technical expertise of CA AMS resources
bull Cost effectiveness of the offering
bull Breadth of services provided
Confidence in CA AMS
82of CA AMS customers were confident that AMS has increased the business value of their solutions
copy 2017 CA Confidential All rights reserved
Australian Energy Company Trusts AMS Team for CA PPM Operations
bull The customer now leverages CA PPM automated project management workflow tools and reports facilitate planning across projects
bull CA Performance Accelerator helps ensure end-user adoption for current and future releases
bull A client rep said ldquoWe now have impressive beneficial reports and a platform on which to buildrdquo
bull The Australian Energy Regulator
approved the clientrsquos multi-billion-dollar
capital investment and operating and
maintenance plans
bull The client sought an enterprise-wide
resource-planning solution for all
business projects
bull Needed a platform for future
enhancements and system integration
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Provincial Transport Agency Trusts AMS team to Move CA PPM forward
Solidifies and expands the CA PPM footprint and added Resource Management
AMS service provides day-to-day administration architectural overview and solution roadmap
Built strong relationship with new CIO who sees the AMS team as trusted advisors
AMS team delivers enhancements and other high level tasks that convinced the agency they were working with the winning team
Customer wanted to expand the footprint
of CA PPM to other divisions but required
assistance
Purchased CA PPM 5 years prior and
didnrsquot believe the were getting maximum
value
Required deeper insight into solution
architecture
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Global Oil and Gas Company Trusts AMS Team with Excellence in Offshore CA PPM Support
bull Onsite visits to bring offshore resources up to speed
bull Onboarding of AMS team members to be knowledgeable about customerrsquos implementation
bull Expectation of a long term partner with CA Services and AMS team
Highly customized CA PPM
implementation
Required a more sustainable support
model after Services stabilized the
deployment
Comfort level with having offshore team
supporting CA PPM
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Regional service supported by dedicated global AMS team
Local TSM and regional
management teams
Global AMS platform
ITIL processes
SLA and standard reporting
Escalation management
EXPERIENCE
40 years amp thousands of implementations
CERTIFIED
Unsurpassed expertise with CA software
24 x 7 Support
Follow the sun support for priority 1 issues
PEOPLEResources worldwide in
4 regional solution centers augmented by local field services
copy 2017 CA Confidential All rights reserved
We measure our success by your success
Our Promise
Deliver innovative business outcomes
Invest to build long-term relationships
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement Technology Services and
Success Management activities to
consistently deliver a superior experience
Commit to each customerrsquos success
Thank You
copy 2017 CA Confidential All rights reserved
The Solution Adoption Challenge
Solution adoption is critical to software success
50of customers say improved business outcomes is a top advantage of quicker solution adoption
TechValidate survey of users of CA Technologies Services and Education
60of customers say the window of opportunity to drive solution adoption before it becomes an ldquouphill battlerdquo is 90 days or less
Timing is critical Successful solution adoption
is challenging
77of customers say solution adoption is a significant or major challenge when implementing new technology
copy 2017 CA Confidential All rights reserved
Learning as a
Service (LaaS)
Premium
Content CatalogKPI
Management
Technical Operations
Adoption Services
Trusted Advisor
Implementations amp Integrations
Content Development
Architectural Guidance
Education
Value Realization Roadmap Prioritized Backlog of Work
Application Management Services for CA PPMDelivering Assurance Agility and Value
Upgrade
Services
Application
Administration
amp Monitoring
SLA-based
Requests
amp Incidents
ProductSolution
Specific
Differentiated
Services
Technical
Service
Management
copy 2017 CA Confidential All rights reserved
AMS Benefits
One vendor stronger relationship
ITIL processes and platform
247 follow-the-sun model
Expertise on-demand
Unmatched skills and experience
Access to resources across CA
Predictable OPEX
Fixed fee
Premium content included
SLA-based
Proactive Monitoring
Increased adoption
Continuous improvement and innovation
Efficiency Expertise Financial Value
copy 2017 CA Confidential All rights reserved
AMS Framework
Scale Cost Risk
GOVERNANCE
GovernanceGOVERNANCE
Governance considered as Center of Excellence
Minimal overhead on project cost since governance is based on multiple prioritized
outcomes
Not just project assurance but outcome and value assurance
SCALE
Economy of scale
PMrsquos Architects and consultants can handle more concurrent outcomes
Continuity of projects accelerates adoption
Onshore nearshore resources maintain efficient spend
COST Reduced fixed price overhead
Technical and functional architecture centrally controlled and prioritized
Closer working relationship with customers and fixed but scalable service
RISK AMS Technical Operations provide a low risk platform for innovation and adoption
throughout the organization
copy 2017 CA Confidential All rights reserved
Customer Responsibility Comparison
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network HW Management
Implementation amp Upgrades
Configuration
Development
Techn
ical Go
vernan
ce amp A
rchitectu
re
CUSTOMER RESPONSIBILITIES WITHOUT AMS
CA Solution Management
Technical Operations
Projects Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceC
oo
rdin
ation
Customer Responsibilities WITH AMS
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network HW Management
Implementation amp Upgrades
Configuration
Development
Techn
ical Go
vernan
ce amp A
rchitectu
re
CA Solution Management
Technical Operations
Projects Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceC
oo
rdin
ation
copy 2017 CA Confidential All rights reserved
Technical Operations
Technical Services Management
Leads our team
Customer communications
Service level reporting
Incidents
Work with CA Support for product related issues
Address Integration portlet report or workflow failures
Requests
Update resource profiles
Update security groupsroles
Project setup
Timesheet setup
How to questions
WebEx training sessions
Minor configuration changes
Upgrade impact assessments
Administration
Financial setup
Configure user accounts access rights OBS
Change general system settings datamart
timeslices jobs processes
Run health checks
Upgrade support
copy 2017 CA Confidential All rights reserved
Premium Content Library includes Pre-packaged components and supplemental support as part of AMS
Integration
CA PPM ndash Integration Adapters
(Batch File Based Imports)
Resource Project Cost Plan Department Organization Breakdown Structure(OBS) Risk Issues
Change Request Incident Application Rate Matrix Transaction Timesheet Custom Object
CA PPM - Microsoft Excel Interface
Resource Actuals Transaction Import
Calendar Integration for CA PPM
Data Extraction for CA PPM (Export to flat file)
Configurable to export data
Governance
Timesheet Validation for CA PPM
Timesheet Validation for CA PPM offers validation of time entry based on customer-
specific business rules through providing real-time or process oriented validation of time
entries
Data Integrity Assurance for CA PPM
Data Integrity Assurance for CA trade PPM helps CA PPM administrators identify data integrity
violations starting with 52 configured business rules that can be modified activated or
deactivated to meet requirements
copy 2017 CA Confidential All rights reserved
What our customers say about AMS
TechValidate survey ndash httpswwwtechvalidatecomproduct-researchca-services-educationfactsutf8=E29C93ampfact_search5Bquery5D=AMS
The top considerations cited by customers who
chose CA AMS include
bull Technical expertise of CA AMS resources
bull Cost effectiveness of the offering
bull Breadth of services provided
Confidence in CA AMS
82of CA AMS customers were confident that AMS has increased the business value of their solutions
copy 2017 CA Confidential All rights reserved
Australian Energy Company Trusts AMS Team for CA PPM Operations
bull The customer now leverages CA PPM automated project management workflow tools and reports facilitate planning across projects
bull CA Performance Accelerator helps ensure end-user adoption for current and future releases
bull A client rep said ldquoWe now have impressive beneficial reports and a platform on which to buildrdquo
bull The Australian Energy Regulator
approved the clientrsquos multi-billion-dollar
capital investment and operating and
maintenance plans
bull The client sought an enterprise-wide
resource-planning solution for all
business projects
bull Needed a platform for future
enhancements and system integration
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Provincial Transport Agency Trusts AMS team to Move CA PPM forward
Solidifies and expands the CA PPM footprint and added Resource Management
AMS service provides day-to-day administration architectural overview and solution roadmap
Built strong relationship with new CIO who sees the AMS team as trusted advisors
AMS team delivers enhancements and other high level tasks that convinced the agency they were working with the winning team
Customer wanted to expand the footprint
of CA PPM to other divisions but required
assistance
Purchased CA PPM 5 years prior and
didnrsquot believe the were getting maximum
value
Required deeper insight into solution
architecture
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Global Oil and Gas Company Trusts AMS Team with Excellence in Offshore CA PPM Support
bull Onsite visits to bring offshore resources up to speed
bull Onboarding of AMS team members to be knowledgeable about customerrsquos implementation
bull Expectation of a long term partner with CA Services and AMS team
Highly customized CA PPM
implementation
Required a more sustainable support
model after Services stabilized the
deployment
Comfort level with having offshore team
supporting CA PPM
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Regional service supported by dedicated global AMS team
Local TSM and regional
management teams
Global AMS platform
ITIL processes
SLA and standard reporting
Escalation management
EXPERIENCE
40 years amp thousands of implementations
CERTIFIED
Unsurpassed expertise with CA software
24 x 7 Support
Follow the sun support for priority 1 issues
PEOPLEResources worldwide in
4 regional solution centers augmented by local field services
copy 2017 CA Confidential All rights reserved
We measure our success by your success
Our Promise
Deliver innovative business outcomes
Invest to build long-term relationships
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement Technology Services and
Success Management activities to
consistently deliver a superior experience
Commit to each customerrsquos success
Thank You
copy 2017 CA Confidential All rights reserved
Learning as a
Service (LaaS)
Premium
Content CatalogKPI
Management
Technical Operations
Adoption Services
Trusted Advisor
Implementations amp Integrations
Content Development
Architectural Guidance
Education
Value Realization Roadmap Prioritized Backlog of Work
Application Management Services for CA PPMDelivering Assurance Agility and Value
Upgrade
Services
Application
Administration
amp Monitoring
SLA-based
Requests
amp Incidents
ProductSolution
Specific
Differentiated
Services
Technical
Service
Management
copy 2017 CA Confidential All rights reserved
AMS Benefits
One vendor stronger relationship
ITIL processes and platform
247 follow-the-sun model
Expertise on-demand
Unmatched skills and experience
Access to resources across CA
Predictable OPEX
Fixed fee
Premium content included
SLA-based
Proactive Monitoring
Increased adoption
Continuous improvement and innovation
Efficiency Expertise Financial Value
copy 2017 CA Confidential All rights reserved
AMS Framework
Scale Cost Risk
GOVERNANCE
GovernanceGOVERNANCE
Governance considered as Center of Excellence
Minimal overhead on project cost since governance is based on multiple prioritized
outcomes
Not just project assurance but outcome and value assurance
SCALE
Economy of scale
PMrsquos Architects and consultants can handle more concurrent outcomes
Continuity of projects accelerates adoption
Onshore nearshore resources maintain efficient spend
COST Reduced fixed price overhead
Technical and functional architecture centrally controlled and prioritized
Closer working relationship with customers and fixed but scalable service
RISK AMS Technical Operations provide a low risk platform for innovation and adoption
throughout the organization
copy 2017 CA Confidential All rights reserved
Customer Responsibility Comparison
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network HW Management
Implementation amp Upgrades
Configuration
Development
Techn
ical Go
vernan
ce amp A
rchitectu
re
CUSTOMER RESPONSIBILITIES WITHOUT AMS
CA Solution Management
Technical Operations
Projects Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceC
oo
rdin
ation
Customer Responsibilities WITH AMS
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network HW Management
Implementation amp Upgrades
Configuration
Development
Techn
ical Go
vernan
ce amp A
rchitectu
re
CA Solution Management
Technical Operations
Projects Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceC
oo
rdin
ation
copy 2017 CA Confidential All rights reserved
Technical Operations
Technical Services Management
Leads our team
Customer communications
Service level reporting
Incidents
Work with CA Support for product related issues
Address Integration portlet report or workflow failures
Requests
Update resource profiles
Update security groupsroles
Project setup
Timesheet setup
How to questions
WebEx training sessions
Minor configuration changes
Upgrade impact assessments
Administration
Financial setup
Configure user accounts access rights OBS
Change general system settings datamart
timeslices jobs processes
Run health checks
Upgrade support
copy 2017 CA Confidential All rights reserved
Premium Content Library includes Pre-packaged components and supplemental support as part of AMS
Integration
CA PPM ndash Integration Adapters
(Batch File Based Imports)
Resource Project Cost Plan Department Organization Breakdown Structure(OBS) Risk Issues
Change Request Incident Application Rate Matrix Transaction Timesheet Custom Object
CA PPM - Microsoft Excel Interface
Resource Actuals Transaction Import
Calendar Integration for CA PPM
Data Extraction for CA PPM (Export to flat file)
Configurable to export data
Governance
Timesheet Validation for CA PPM
Timesheet Validation for CA PPM offers validation of time entry based on customer-
specific business rules through providing real-time or process oriented validation of time
entries
Data Integrity Assurance for CA PPM
Data Integrity Assurance for CA trade PPM helps CA PPM administrators identify data integrity
violations starting with 52 configured business rules that can be modified activated or
deactivated to meet requirements
copy 2017 CA Confidential All rights reserved
What our customers say about AMS
TechValidate survey ndash httpswwwtechvalidatecomproduct-researchca-services-educationfactsutf8=E29C93ampfact_search5Bquery5D=AMS
The top considerations cited by customers who
chose CA AMS include
bull Technical expertise of CA AMS resources
bull Cost effectiveness of the offering
bull Breadth of services provided
Confidence in CA AMS
82of CA AMS customers were confident that AMS has increased the business value of their solutions
copy 2017 CA Confidential All rights reserved
Australian Energy Company Trusts AMS Team for CA PPM Operations
bull The customer now leverages CA PPM automated project management workflow tools and reports facilitate planning across projects
bull CA Performance Accelerator helps ensure end-user adoption for current and future releases
bull A client rep said ldquoWe now have impressive beneficial reports and a platform on which to buildrdquo
bull The Australian Energy Regulator
approved the clientrsquos multi-billion-dollar
capital investment and operating and
maintenance plans
bull The client sought an enterprise-wide
resource-planning solution for all
business projects
bull Needed a platform for future
enhancements and system integration
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Provincial Transport Agency Trusts AMS team to Move CA PPM forward
Solidifies and expands the CA PPM footprint and added Resource Management
AMS service provides day-to-day administration architectural overview and solution roadmap
Built strong relationship with new CIO who sees the AMS team as trusted advisors
AMS team delivers enhancements and other high level tasks that convinced the agency they were working with the winning team
Customer wanted to expand the footprint
of CA PPM to other divisions but required
assistance
Purchased CA PPM 5 years prior and
didnrsquot believe the were getting maximum
value
Required deeper insight into solution
architecture
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Global Oil and Gas Company Trusts AMS Team with Excellence in Offshore CA PPM Support
bull Onsite visits to bring offshore resources up to speed
bull Onboarding of AMS team members to be knowledgeable about customerrsquos implementation
bull Expectation of a long term partner with CA Services and AMS team
Highly customized CA PPM
implementation
Required a more sustainable support
model after Services stabilized the
deployment
Comfort level with having offshore team
supporting CA PPM
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Regional service supported by dedicated global AMS team
Local TSM and regional
management teams
Global AMS platform
ITIL processes
SLA and standard reporting
Escalation management
EXPERIENCE
40 years amp thousands of implementations
CERTIFIED
Unsurpassed expertise with CA software
24 x 7 Support
Follow the sun support for priority 1 issues
PEOPLEResources worldwide in
4 regional solution centers augmented by local field services
copy 2017 CA Confidential All rights reserved
We measure our success by your success
Our Promise
Deliver innovative business outcomes
Invest to build long-term relationships
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement Technology Services and
Success Management activities to
consistently deliver a superior experience
Commit to each customerrsquos success
Thank You
copy 2017 CA Confidential All rights reserved
AMS Benefits
One vendor stronger relationship
ITIL processes and platform
247 follow-the-sun model
Expertise on-demand
Unmatched skills and experience
Access to resources across CA
Predictable OPEX
Fixed fee
Premium content included
SLA-based
Proactive Monitoring
Increased adoption
Continuous improvement and innovation
Efficiency Expertise Financial Value
copy 2017 CA Confidential All rights reserved
AMS Framework
Scale Cost Risk
GOVERNANCE
GovernanceGOVERNANCE
Governance considered as Center of Excellence
Minimal overhead on project cost since governance is based on multiple prioritized
outcomes
Not just project assurance but outcome and value assurance
SCALE
Economy of scale
PMrsquos Architects and consultants can handle more concurrent outcomes
Continuity of projects accelerates adoption
Onshore nearshore resources maintain efficient spend
COST Reduced fixed price overhead
Technical and functional architecture centrally controlled and prioritized
Closer working relationship with customers and fixed but scalable service
RISK AMS Technical Operations provide a low risk platform for innovation and adoption
throughout the organization
copy 2017 CA Confidential All rights reserved
Customer Responsibility Comparison
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network HW Management
Implementation amp Upgrades
Configuration
Development
Techn
ical Go
vernan
ce amp A
rchitectu
re
CUSTOMER RESPONSIBILITIES WITHOUT AMS
CA Solution Management
Technical Operations
Projects Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceC
oo
rdin
ation
Customer Responsibilities WITH AMS
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network HW Management
Implementation amp Upgrades
Configuration
Development
Techn
ical Go
vernan
ce amp A
rchitectu
re
CA Solution Management
Technical Operations
Projects Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceC
oo
rdin
ation
copy 2017 CA Confidential All rights reserved
Technical Operations
Technical Services Management
Leads our team
Customer communications
Service level reporting
Incidents
Work with CA Support for product related issues
Address Integration portlet report or workflow failures
Requests
Update resource profiles
Update security groupsroles
Project setup
Timesheet setup
How to questions
WebEx training sessions
Minor configuration changes
Upgrade impact assessments
Administration
Financial setup
Configure user accounts access rights OBS
Change general system settings datamart
timeslices jobs processes
Run health checks
Upgrade support
copy 2017 CA Confidential All rights reserved
Premium Content Library includes Pre-packaged components and supplemental support as part of AMS
Integration
CA PPM ndash Integration Adapters
(Batch File Based Imports)
Resource Project Cost Plan Department Organization Breakdown Structure(OBS) Risk Issues
Change Request Incident Application Rate Matrix Transaction Timesheet Custom Object
CA PPM - Microsoft Excel Interface
Resource Actuals Transaction Import
Calendar Integration for CA PPM
Data Extraction for CA PPM (Export to flat file)
Configurable to export data
Governance
Timesheet Validation for CA PPM
Timesheet Validation for CA PPM offers validation of time entry based on customer-
specific business rules through providing real-time or process oriented validation of time
entries
Data Integrity Assurance for CA PPM
Data Integrity Assurance for CA trade PPM helps CA PPM administrators identify data integrity
violations starting with 52 configured business rules that can be modified activated or
deactivated to meet requirements
copy 2017 CA Confidential All rights reserved
What our customers say about AMS
TechValidate survey ndash httpswwwtechvalidatecomproduct-researchca-services-educationfactsutf8=E29C93ampfact_search5Bquery5D=AMS
The top considerations cited by customers who
chose CA AMS include
bull Technical expertise of CA AMS resources
bull Cost effectiveness of the offering
bull Breadth of services provided
Confidence in CA AMS
82of CA AMS customers were confident that AMS has increased the business value of their solutions
copy 2017 CA Confidential All rights reserved
Australian Energy Company Trusts AMS Team for CA PPM Operations
bull The customer now leverages CA PPM automated project management workflow tools and reports facilitate planning across projects
bull CA Performance Accelerator helps ensure end-user adoption for current and future releases
bull A client rep said ldquoWe now have impressive beneficial reports and a platform on which to buildrdquo
bull The Australian Energy Regulator
approved the clientrsquos multi-billion-dollar
capital investment and operating and
maintenance plans
bull The client sought an enterprise-wide
resource-planning solution for all
business projects
bull Needed a platform for future
enhancements and system integration
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Provincial Transport Agency Trusts AMS team to Move CA PPM forward
Solidifies and expands the CA PPM footprint and added Resource Management
AMS service provides day-to-day administration architectural overview and solution roadmap
Built strong relationship with new CIO who sees the AMS team as trusted advisors
AMS team delivers enhancements and other high level tasks that convinced the agency they were working with the winning team
Customer wanted to expand the footprint
of CA PPM to other divisions but required
assistance
Purchased CA PPM 5 years prior and
didnrsquot believe the were getting maximum
value
Required deeper insight into solution
architecture
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Global Oil and Gas Company Trusts AMS Team with Excellence in Offshore CA PPM Support
bull Onsite visits to bring offshore resources up to speed
bull Onboarding of AMS team members to be knowledgeable about customerrsquos implementation
bull Expectation of a long term partner with CA Services and AMS team
Highly customized CA PPM
implementation
Required a more sustainable support
model after Services stabilized the
deployment
Comfort level with having offshore team
supporting CA PPM
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Regional service supported by dedicated global AMS team
Local TSM and regional
management teams
Global AMS platform
ITIL processes
SLA and standard reporting
Escalation management
EXPERIENCE
40 years amp thousands of implementations
CERTIFIED
Unsurpassed expertise with CA software
24 x 7 Support
Follow the sun support for priority 1 issues
PEOPLEResources worldwide in
4 regional solution centers augmented by local field services
copy 2017 CA Confidential All rights reserved
We measure our success by your success
Our Promise
Deliver innovative business outcomes
Invest to build long-term relationships
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement Technology Services and
Success Management activities to
consistently deliver a superior experience
Commit to each customerrsquos success
Thank You
copy 2017 CA Confidential All rights reserved
AMS Framework
Scale Cost Risk
GOVERNANCE
GovernanceGOVERNANCE
Governance considered as Center of Excellence
Minimal overhead on project cost since governance is based on multiple prioritized
outcomes
Not just project assurance but outcome and value assurance
SCALE
Economy of scale
PMrsquos Architects and consultants can handle more concurrent outcomes
Continuity of projects accelerates adoption
Onshore nearshore resources maintain efficient spend
COST Reduced fixed price overhead
Technical and functional architecture centrally controlled and prioritized
Closer working relationship with customers and fixed but scalable service
RISK AMS Technical Operations provide a low risk platform for innovation and adoption
throughout the organization
copy 2017 CA Confidential All rights reserved
Customer Responsibility Comparison
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network HW Management
Implementation amp Upgrades
Configuration
Development
Techn
ical Go
vernan
ce amp A
rchitectu
re
CUSTOMER RESPONSIBILITIES WITHOUT AMS
CA Solution Management
Technical Operations
Projects Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceC
oo
rdin
ation
Customer Responsibilities WITH AMS
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network HW Management
Implementation amp Upgrades
Configuration
Development
Techn
ical Go
vernan
ce amp A
rchitectu
re
CA Solution Management
Technical Operations
Projects Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceC
oo
rdin
ation
copy 2017 CA Confidential All rights reserved
Technical Operations
Technical Services Management
Leads our team
Customer communications
Service level reporting
Incidents
Work with CA Support for product related issues
Address Integration portlet report or workflow failures
Requests
Update resource profiles
Update security groupsroles
Project setup
Timesheet setup
How to questions
WebEx training sessions
Minor configuration changes
Upgrade impact assessments
Administration
Financial setup
Configure user accounts access rights OBS
Change general system settings datamart
timeslices jobs processes
Run health checks
Upgrade support
copy 2017 CA Confidential All rights reserved
Premium Content Library includes Pre-packaged components and supplemental support as part of AMS
Integration
CA PPM ndash Integration Adapters
(Batch File Based Imports)
Resource Project Cost Plan Department Organization Breakdown Structure(OBS) Risk Issues
Change Request Incident Application Rate Matrix Transaction Timesheet Custom Object
CA PPM - Microsoft Excel Interface
Resource Actuals Transaction Import
Calendar Integration for CA PPM
Data Extraction for CA PPM (Export to flat file)
Configurable to export data
Governance
Timesheet Validation for CA PPM
Timesheet Validation for CA PPM offers validation of time entry based on customer-
specific business rules through providing real-time or process oriented validation of time
entries
Data Integrity Assurance for CA PPM
Data Integrity Assurance for CA trade PPM helps CA PPM administrators identify data integrity
violations starting with 52 configured business rules that can be modified activated or
deactivated to meet requirements
copy 2017 CA Confidential All rights reserved
What our customers say about AMS
TechValidate survey ndash httpswwwtechvalidatecomproduct-researchca-services-educationfactsutf8=E29C93ampfact_search5Bquery5D=AMS
The top considerations cited by customers who
chose CA AMS include
bull Technical expertise of CA AMS resources
bull Cost effectiveness of the offering
bull Breadth of services provided
Confidence in CA AMS
82of CA AMS customers were confident that AMS has increased the business value of their solutions
copy 2017 CA Confidential All rights reserved
Australian Energy Company Trusts AMS Team for CA PPM Operations
bull The customer now leverages CA PPM automated project management workflow tools and reports facilitate planning across projects
bull CA Performance Accelerator helps ensure end-user adoption for current and future releases
bull A client rep said ldquoWe now have impressive beneficial reports and a platform on which to buildrdquo
bull The Australian Energy Regulator
approved the clientrsquos multi-billion-dollar
capital investment and operating and
maintenance plans
bull The client sought an enterprise-wide
resource-planning solution for all
business projects
bull Needed a platform for future
enhancements and system integration
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Provincial Transport Agency Trusts AMS team to Move CA PPM forward
Solidifies and expands the CA PPM footprint and added Resource Management
AMS service provides day-to-day administration architectural overview and solution roadmap
Built strong relationship with new CIO who sees the AMS team as trusted advisors
AMS team delivers enhancements and other high level tasks that convinced the agency they were working with the winning team
Customer wanted to expand the footprint
of CA PPM to other divisions but required
assistance
Purchased CA PPM 5 years prior and
didnrsquot believe the were getting maximum
value
Required deeper insight into solution
architecture
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Global Oil and Gas Company Trusts AMS Team with Excellence in Offshore CA PPM Support
bull Onsite visits to bring offshore resources up to speed
bull Onboarding of AMS team members to be knowledgeable about customerrsquos implementation
bull Expectation of a long term partner with CA Services and AMS team
Highly customized CA PPM
implementation
Required a more sustainable support
model after Services stabilized the
deployment
Comfort level with having offshore team
supporting CA PPM
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Regional service supported by dedicated global AMS team
Local TSM and regional
management teams
Global AMS platform
ITIL processes
SLA and standard reporting
Escalation management
EXPERIENCE
40 years amp thousands of implementations
CERTIFIED
Unsurpassed expertise with CA software
24 x 7 Support
Follow the sun support for priority 1 issues
PEOPLEResources worldwide in
4 regional solution centers augmented by local field services
copy 2017 CA Confidential All rights reserved
We measure our success by your success
Our Promise
Deliver innovative business outcomes
Invest to build long-term relationships
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement Technology Services and
Success Management activities to
consistently deliver a superior experience
Commit to each customerrsquos success
Thank You
copy 2017 CA Confidential All rights reserved
Customer Responsibility Comparison
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network HW Management
Implementation amp Upgrades
Configuration
Development
Techn
ical Go
vernan
ce amp A
rchitectu
re
CUSTOMER RESPONSIBILITIES WITHOUT AMS
CA Solution Management
Technical Operations
Projects Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceC
oo
rdin
ation
Customer Responsibilities WITH AMS
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network HW Management
Implementation amp Upgrades
Configuration
Development
Techn
ical Go
vernan
ce amp A
rchitectu
re
CA Solution Management
Technical Operations
Projects Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceC
oo
rdin
ation
copy 2017 CA Confidential All rights reserved
Technical Operations
Technical Services Management
Leads our team
Customer communications
Service level reporting
Incidents
Work with CA Support for product related issues
Address Integration portlet report or workflow failures
Requests
Update resource profiles
Update security groupsroles
Project setup
Timesheet setup
How to questions
WebEx training sessions
Minor configuration changes
Upgrade impact assessments
Administration
Financial setup
Configure user accounts access rights OBS
Change general system settings datamart
timeslices jobs processes
Run health checks
Upgrade support
copy 2017 CA Confidential All rights reserved
Premium Content Library includes Pre-packaged components and supplemental support as part of AMS
Integration
CA PPM ndash Integration Adapters
(Batch File Based Imports)
Resource Project Cost Plan Department Organization Breakdown Structure(OBS) Risk Issues
Change Request Incident Application Rate Matrix Transaction Timesheet Custom Object
CA PPM - Microsoft Excel Interface
Resource Actuals Transaction Import
Calendar Integration for CA PPM
Data Extraction for CA PPM (Export to flat file)
Configurable to export data
Governance
Timesheet Validation for CA PPM
Timesheet Validation for CA PPM offers validation of time entry based on customer-
specific business rules through providing real-time or process oriented validation of time
entries
Data Integrity Assurance for CA PPM
Data Integrity Assurance for CA trade PPM helps CA PPM administrators identify data integrity
violations starting with 52 configured business rules that can be modified activated or
deactivated to meet requirements
copy 2017 CA Confidential All rights reserved
What our customers say about AMS
TechValidate survey ndash httpswwwtechvalidatecomproduct-researchca-services-educationfactsutf8=E29C93ampfact_search5Bquery5D=AMS
The top considerations cited by customers who
chose CA AMS include
bull Technical expertise of CA AMS resources
bull Cost effectiveness of the offering
bull Breadth of services provided
Confidence in CA AMS
82of CA AMS customers were confident that AMS has increased the business value of their solutions
copy 2017 CA Confidential All rights reserved
Australian Energy Company Trusts AMS Team for CA PPM Operations
bull The customer now leverages CA PPM automated project management workflow tools and reports facilitate planning across projects
bull CA Performance Accelerator helps ensure end-user adoption for current and future releases
bull A client rep said ldquoWe now have impressive beneficial reports and a platform on which to buildrdquo
bull The Australian Energy Regulator
approved the clientrsquos multi-billion-dollar
capital investment and operating and
maintenance plans
bull The client sought an enterprise-wide
resource-planning solution for all
business projects
bull Needed a platform for future
enhancements and system integration
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Provincial Transport Agency Trusts AMS team to Move CA PPM forward
Solidifies and expands the CA PPM footprint and added Resource Management
AMS service provides day-to-day administration architectural overview and solution roadmap
Built strong relationship with new CIO who sees the AMS team as trusted advisors
AMS team delivers enhancements and other high level tasks that convinced the agency they were working with the winning team
Customer wanted to expand the footprint
of CA PPM to other divisions but required
assistance
Purchased CA PPM 5 years prior and
didnrsquot believe the were getting maximum
value
Required deeper insight into solution
architecture
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Global Oil and Gas Company Trusts AMS Team with Excellence in Offshore CA PPM Support
bull Onsite visits to bring offshore resources up to speed
bull Onboarding of AMS team members to be knowledgeable about customerrsquos implementation
bull Expectation of a long term partner with CA Services and AMS team
Highly customized CA PPM
implementation
Required a more sustainable support
model after Services stabilized the
deployment
Comfort level with having offshore team
supporting CA PPM
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Regional service supported by dedicated global AMS team
Local TSM and regional
management teams
Global AMS platform
ITIL processes
SLA and standard reporting
Escalation management
EXPERIENCE
40 years amp thousands of implementations
CERTIFIED
Unsurpassed expertise with CA software
24 x 7 Support
Follow the sun support for priority 1 issues
PEOPLEResources worldwide in
4 regional solution centers augmented by local field services
copy 2017 CA Confidential All rights reserved
We measure our success by your success
Our Promise
Deliver innovative business outcomes
Invest to build long-term relationships
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement Technology Services and
Success Management activities to
consistently deliver a superior experience
Commit to each customerrsquos success
Thank You
copy 2017 CA Confidential All rights reserved
Technical Operations
Technical Services Management
Leads our team
Customer communications
Service level reporting
Incidents
Work with CA Support for product related issues
Address Integration portlet report or workflow failures
Requests
Update resource profiles
Update security groupsroles
Project setup
Timesheet setup
How to questions
WebEx training sessions
Minor configuration changes
Upgrade impact assessments
Administration
Financial setup
Configure user accounts access rights OBS
Change general system settings datamart
timeslices jobs processes
Run health checks
Upgrade support
copy 2017 CA Confidential All rights reserved
Premium Content Library includes Pre-packaged components and supplemental support as part of AMS
Integration
CA PPM ndash Integration Adapters
(Batch File Based Imports)
Resource Project Cost Plan Department Organization Breakdown Structure(OBS) Risk Issues
Change Request Incident Application Rate Matrix Transaction Timesheet Custom Object
CA PPM - Microsoft Excel Interface
Resource Actuals Transaction Import
Calendar Integration for CA PPM
Data Extraction for CA PPM (Export to flat file)
Configurable to export data
Governance
Timesheet Validation for CA PPM
Timesheet Validation for CA PPM offers validation of time entry based on customer-
specific business rules through providing real-time or process oriented validation of time
entries
Data Integrity Assurance for CA PPM
Data Integrity Assurance for CA trade PPM helps CA PPM administrators identify data integrity
violations starting with 52 configured business rules that can be modified activated or
deactivated to meet requirements
copy 2017 CA Confidential All rights reserved
What our customers say about AMS
TechValidate survey ndash httpswwwtechvalidatecomproduct-researchca-services-educationfactsutf8=E29C93ampfact_search5Bquery5D=AMS
The top considerations cited by customers who
chose CA AMS include
bull Technical expertise of CA AMS resources
bull Cost effectiveness of the offering
bull Breadth of services provided
Confidence in CA AMS
82of CA AMS customers were confident that AMS has increased the business value of their solutions
copy 2017 CA Confidential All rights reserved
Australian Energy Company Trusts AMS Team for CA PPM Operations
bull The customer now leverages CA PPM automated project management workflow tools and reports facilitate planning across projects
bull CA Performance Accelerator helps ensure end-user adoption for current and future releases
bull A client rep said ldquoWe now have impressive beneficial reports and a platform on which to buildrdquo
bull The Australian Energy Regulator
approved the clientrsquos multi-billion-dollar
capital investment and operating and
maintenance plans
bull The client sought an enterprise-wide
resource-planning solution for all
business projects
bull Needed a platform for future
enhancements and system integration
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Provincial Transport Agency Trusts AMS team to Move CA PPM forward
Solidifies and expands the CA PPM footprint and added Resource Management
AMS service provides day-to-day administration architectural overview and solution roadmap
Built strong relationship with new CIO who sees the AMS team as trusted advisors
AMS team delivers enhancements and other high level tasks that convinced the agency they were working with the winning team
Customer wanted to expand the footprint
of CA PPM to other divisions but required
assistance
Purchased CA PPM 5 years prior and
didnrsquot believe the were getting maximum
value
Required deeper insight into solution
architecture
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Global Oil and Gas Company Trusts AMS Team with Excellence in Offshore CA PPM Support
bull Onsite visits to bring offshore resources up to speed
bull Onboarding of AMS team members to be knowledgeable about customerrsquos implementation
bull Expectation of a long term partner with CA Services and AMS team
Highly customized CA PPM
implementation
Required a more sustainable support
model after Services stabilized the
deployment
Comfort level with having offshore team
supporting CA PPM
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Regional service supported by dedicated global AMS team
Local TSM and regional
management teams
Global AMS platform
ITIL processes
SLA and standard reporting
Escalation management
EXPERIENCE
40 years amp thousands of implementations
CERTIFIED
Unsurpassed expertise with CA software
24 x 7 Support
Follow the sun support for priority 1 issues
PEOPLEResources worldwide in
4 regional solution centers augmented by local field services
copy 2017 CA Confidential All rights reserved
We measure our success by your success
Our Promise
Deliver innovative business outcomes
Invest to build long-term relationships
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement Technology Services and
Success Management activities to
consistently deliver a superior experience
Commit to each customerrsquos success
Thank You
copy 2017 CA Confidential All rights reserved
Premium Content Library includes Pre-packaged components and supplemental support as part of AMS
Integration
CA PPM ndash Integration Adapters
(Batch File Based Imports)
Resource Project Cost Plan Department Organization Breakdown Structure(OBS) Risk Issues
Change Request Incident Application Rate Matrix Transaction Timesheet Custom Object
CA PPM - Microsoft Excel Interface
Resource Actuals Transaction Import
Calendar Integration for CA PPM
Data Extraction for CA PPM (Export to flat file)
Configurable to export data
Governance
Timesheet Validation for CA PPM
Timesheet Validation for CA PPM offers validation of time entry based on customer-
specific business rules through providing real-time or process oriented validation of time
entries
Data Integrity Assurance for CA PPM
Data Integrity Assurance for CA trade PPM helps CA PPM administrators identify data integrity
violations starting with 52 configured business rules that can be modified activated or
deactivated to meet requirements
copy 2017 CA Confidential All rights reserved
What our customers say about AMS
TechValidate survey ndash httpswwwtechvalidatecomproduct-researchca-services-educationfactsutf8=E29C93ampfact_search5Bquery5D=AMS
The top considerations cited by customers who
chose CA AMS include
bull Technical expertise of CA AMS resources
bull Cost effectiveness of the offering
bull Breadth of services provided
Confidence in CA AMS
82of CA AMS customers were confident that AMS has increased the business value of their solutions
copy 2017 CA Confidential All rights reserved
Australian Energy Company Trusts AMS Team for CA PPM Operations
bull The customer now leverages CA PPM automated project management workflow tools and reports facilitate planning across projects
bull CA Performance Accelerator helps ensure end-user adoption for current and future releases
bull A client rep said ldquoWe now have impressive beneficial reports and a platform on which to buildrdquo
bull The Australian Energy Regulator
approved the clientrsquos multi-billion-dollar
capital investment and operating and
maintenance plans
bull The client sought an enterprise-wide
resource-planning solution for all
business projects
bull Needed a platform for future
enhancements and system integration
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Provincial Transport Agency Trusts AMS team to Move CA PPM forward
Solidifies and expands the CA PPM footprint and added Resource Management
AMS service provides day-to-day administration architectural overview and solution roadmap
Built strong relationship with new CIO who sees the AMS team as trusted advisors
AMS team delivers enhancements and other high level tasks that convinced the agency they were working with the winning team
Customer wanted to expand the footprint
of CA PPM to other divisions but required
assistance
Purchased CA PPM 5 years prior and
didnrsquot believe the were getting maximum
value
Required deeper insight into solution
architecture
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Global Oil and Gas Company Trusts AMS Team with Excellence in Offshore CA PPM Support
bull Onsite visits to bring offshore resources up to speed
bull Onboarding of AMS team members to be knowledgeable about customerrsquos implementation
bull Expectation of a long term partner with CA Services and AMS team
Highly customized CA PPM
implementation
Required a more sustainable support
model after Services stabilized the
deployment
Comfort level with having offshore team
supporting CA PPM
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Regional service supported by dedicated global AMS team
Local TSM and regional
management teams
Global AMS platform
ITIL processes
SLA and standard reporting
Escalation management
EXPERIENCE
40 years amp thousands of implementations
CERTIFIED
Unsurpassed expertise with CA software
24 x 7 Support
Follow the sun support for priority 1 issues
PEOPLEResources worldwide in
4 regional solution centers augmented by local field services
copy 2017 CA Confidential All rights reserved
We measure our success by your success
Our Promise
Deliver innovative business outcomes
Invest to build long-term relationships
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement Technology Services and
Success Management activities to
consistently deliver a superior experience
Commit to each customerrsquos success
Thank You
copy 2017 CA Confidential All rights reserved
What our customers say about AMS
TechValidate survey ndash httpswwwtechvalidatecomproduct-researchca-services-educationfactsutf8=E29C93ampfact_search5Bquery5D=AMS
The top considerations cited by customers who
chose CA AMS include
bull Technical expertise of CA AMS resources
bull Cost effectiveness of the offering
bull Breadth of services provided
Confidence in CA AMS
82of CA AMS customers were confident that AMS has increased the business value of their solutions
copy 2017 CA Confidential All rights reserved
Australian Energy Company Trusts AMS Team for CA PPM Operations
bull The customer now leverages CA PPM automated project management workflow tools and reports facilitate planning across projects
bull CA Performance Accelerator helps ensure end-user adoption for current and future releases
bull A client rep said ldquoWe now have impressive beneficial reports and a platform on which to buildrdquo
bull The Australian Energy Regulator
approved the clientrsquos multi-billion-dollar
capital investment and operating and
maintenance plans
bull The client sought an enterprise-wide
resource-planning solution for all
business projects
bull Needed a platform for future
enhancements and system integration
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Provincial Transport Agency Trusts AMS team to Move CA PPM forward
Solidifies and expands the CA PPM footprint and added Resource Management
AMS service provides day-to-day administration architectural overview and solution roadmap
Built strong relationship with new CIO who sees the AMS team as trusted advisors
AMS team delivers enhancements and other high level tasks that convinced the agency they were working with the winning team
Customer wanted to expand the footprint
of CA PPM to other divisions but required
assistance
Purchased CA PPM 5 years prior and
didnrsquot believe the were getting maximum
value
Required deeper insight into solution
architecture
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Global Oil and Gas Company Trusts AMS Team with Excellence in Offshore CA PPM Support
bull Onsite visits to bring offshore resources up to speed
bull Onboarding of AMS team members to be knowledgeable about customerrsquos implementation
bull Expectation of a long term partner with CA Services and AMS team
Highly customized CA PPM
implementation
Required a more sustainable support
model after Services stabilized the
deployment
Comfort level with having offshore team
supporting CA PPM
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Regional service supported by dedicated global AMS team
Local TSM and regional
management teams
Global AMS platform
ITIL processes
SLA and standard reporting
Escalation management
EXPERIENCE
40 years amp thousands of implementations
CERTIFIED
Unsurpassed expertise with CA software
24 x 7 Support
Follow the sun support for priority 1 issues
PEOPLEResources worldwide in
4 regional solution centers augmented by local field services
copy 2017 CA Confidential All rights reserved
We measure our success by your success
Our Promise
Deliver innovative business outcomes
Invest to build long-term relationships
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement Technology Services and
Success Management activities to
consistently deliver a superior experience
Commit to each customerrsquos success
Thank You
copy 2017 CA Confidential All rights reserved
Australian Energy Company Trusts AMS Team for CA PPM Operations
bull The customer now leverages CA PPM automated project management workflow tools and reports facilitate planning across projects
bull CA Performance Accelerator helps ensure end-user adoption for current and future releases
bull A client rep said ldquoWe now have impressive beneficial reports and a platform on which to buildrdquo
bull The Australian Energy Regulator
approved the clientrsquos multi-billion-dollar
capital investment and operating and
maintenance plans
bull The client sought an enterprise-wide
resource-planning solution for all
business projects
bull Needed a platform for future
enhancements and system integration
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Provincial Transport Agency Trusts AMS team to Move CA PPM forward
Solidifies and expands the CA PPM footprint and added Resource Management
AMS service provides day-to-day administration architectural overview and solution roadmap
Built strong relationship with new CIO who sees the AMS team as trusted advisors
AMS team delivers enhancements and other high level tasks that convinced the agency they were working with the winning team
Customer wanted to expand the footprint
of CA PPM to other divisions but required
assistance
Purchased CA PPM 5 years prior and
didnrsquot believe the were getting maximum
value
Required deeper insight into solution
architecture
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Global Oil and Gas Company Trusts AMS Team with Excellence in Offshore CA PPM Support
bull Onsite visits to bring offshore resources up to speed
bull Onboarding of AMS team members to be knowledgeable about customerrsquos implementation
bull Expectation of a long term partner with CA Services and AMS team
Highly customized CA PPM
implementation
Required a more sustainable support
model after Services stabilized the
deployment
Comfort level with having offshore team
supporting CA PPM
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Regional service supported by dedicated global AMS team
Local TSM and regional
management teams
Global AMS platform
ITIL processes
SLA and standard reporting
Escalation management
EXPERIENCE
40 years amp thousands of implementations
CERTIFIED
Unsurpassed expertise with CA software
24 x 7 Support
Follow the sun support for priority 1 issues
PEOPLEResources worldwide in
4 regional solution centers augmented by local field services
copy 2017 CA Confidential All rights reserved
We measure our success by your success
Our Promise
Deliver innovative business outcomes
Invest to build long-term relationships
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement Technology Services and
Success Management activities to
consistently deliver a superior experience
Commit to each customerrsquos success
Thank You
copy 2017 CA Confidential All rights reserved
Provincial Transport Agency Trusts AMS team to Move CA PPM forward
Solidifies and expands the CA PPM footprint and added Resource Management
AMS service provides day-to-day administration architectural overview and solution roadmap
Built strong relationship with new CIO who sees the AMS team as trusted advisors
AMS team delivers enhancements and other high level tasks that convinced the agency they were working with the winning team
Customer wanted to expand the footprint
of CA PPM to other divisions but required
assistance
Purchased CA PPM 5 years prior and
didnrsquot believe the were getting maximum
value
Required deeper insight into solution
architecture
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Global Oil and Gas Company Trusts AMS Team with Excellence in Offshore CA PPM Support
bull Onsite visits to bring offshore resources up to speed
bull Onboarding of AMS team members to be knowledgeable about customerrsquos implementation
bull Expectation of a long term partner with CA Services and AMS team
Highly customized CA PPM
implementation
Required a more sustainable support
model after Services stabilized the
deployment
Comfort level with having offshore team
supporting CA PPM
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Regional service supported by dedicated global AMS team
Local TSM and regional
management teams
Global AMS platform
ITIL processes
SLA and standard reporting
Escalation management
EXPERIENCE
40 years amp thousands of implementations
CERTIFIED
Unsurpassed expertise with CA software
24 x 7 Support
Follow the sun support for priority 1 issues
PEOPLEResources worldwide in
4 regional solution centers augmented by local field services
copy 2017 CA Confidential All rights reserved
We measure our success by your success
Our Promise
Deliver innovative business outcomes
Invest to build long-term relationships
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement Technology Services and
Success Management activities to
consistently deliver a superior experience
Commit to each customerrsquos success
Thank You
copy 2017 CA Confidential All rights reserved
Global Oil and Gas Company Trusts AMS Team with Excellence in Offshore CA PPM Support
bull Onsite visits to bring offshore resources up to speed
bull Onboarding of AMS team members to be knowledgeable about customerrsquos implementation
bull Expectation of a long term partner with CA Services and AMS team
Highly customized CA PPM
implementation
Required a more sustainable support
model after Services stabilized the
deployment
Comfort level with having offshore team
supporting CA PPM
CHALLENGES RESULTS
copy 2017 CA Confidential All rights reserved
Regional service supported by dedicated global AMS team
Local TSM and regional
management teams
Global AMS platform
ITIL processes
SLA and standard reporting
Escalation management
EXPERIENCE
40 years amp thousands of implementations
CERTIFIED
Unsurpassed expertise with CA software
24 x 7 Support
Follow the sun support for priority 1 issues
PEOPLEResources worldwide in
4 regional solution centers augmented by local field services
copy 2017 CA Confidential All rights reserved
We measure our success by your success
Our Promise
Deliver innovative business outcomes
Invest to build long-term relationships
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement Technology Services and
Success Management activities to
consistently deliver a superior experience
Commit to each customerrsquos success
Thank You
copy 2017 CA Confidential All rights reserved
Regional service supported by dedicated global AMS team
Local TSM and regional
management teams
Global AMS platform
ITIL processes
SLA and standard reporting
Escalation management
EXPERIENCE
40 years amp thousands of implementations
CERTIFIED
Unsurpassed expertise with CA software
24 x 7 Support
Follow the sun support for priority 1 issues
PEOPLEResources worldwide in
4 regional solution centers augmented by local field services
copy 2017 CA Confidential All rights reserved
We measure our success by your success
Our Promise
Deliver innovative business outcomes
Invest to build long-term relationships
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement Technology Services and
Success Management activities to
consistently deliver a superior experience
Commit to each customerrsquos success
Thank You
copy 2017 CA Confidential All rights reserved
We measure our success by your success
Our Promise
Deliver innovative business outcomes
Invest to build long-term relationships
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement Technology Services and
Success Management activities to
consistently deliver a superior experience
Commit to each customerrsquos success
Thank You
Thank You
