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+
With Doris Füllgrabe,www.buildingthelifeyouwant.com
DFW APT Chapter Meeting,
March 18th, 2014
Taking Your Type
Coaching to the Next Level
+My Journey so far…
Barcelona• Executive PA
Las Palmas• Soul searching
Aguas-calientes• Coaching
Certificate
USA• DFW, NYC• MBTI® Master• Berens CORE• Neuroscience
Germany• Born &
raised
Stirling• BA HR Mgt &
Spanish
London• Recruitment
Coordinator
+Define Coaching
Wikipedia:
Coaching is a training or development process via which an individual is supported while achieving a specific personal or professional competence result or goal.
Merriam-Webster:
Coach:
a person who teaches and trains an athlete or performer
a person who teaches and trains the members of a sports team and makes decisions about how the team plays during games
a private teacher who gives someone lessons in a particular subject
ICF:
Coaching is partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.
+
Focusing on the problem reinforces it. Focus on the results; problems will take care of themselves.Thomas J. Leonard (1955 – 2003)
+Quick Coaching Session
Think about a topic you’d like coaching on
Pair up
Follow your model of choice, e.g. GROW – Goal, Reality, Options, Will STAR – Situation, Task, Action, Result CIGAR – Current reality, Ideal, Gap, Action, Review GAINS – Goal, Assessment, Ideas, Next Steps, Support
Spend 5 minutes and switch
+Please share
How was it?
What did you observe?
How did you listen?
How did you respond to questions?
How effective was your pacing?
How effective was your reframing?
Did you feel more energized before or afterward?
+
Realize that by the time you can fully explain, describe, or articulate something, most of the opportunity has already passed.Thomas J. Leonard (1955 – 2003)
+General Overviewfrom Introduction to Type® and Coaching
STs want their coaches to
Be honest
Be brief
Provide specific facts
NTs want their coaches to
Be businesslike
Show respect for their expertise
Present a range of options
SFs want their coaches to
Be friendly and open
Listen carefully
Give practical information
NFs want their coaches to
Provide individualized approach
Listen carefully
Relate information to possibilities
+Making Your Feedback Heardfrom Introduction to Type® and Coaching
With STs
Give practical reasons for change
Provide all of the specifics
With NTs
Respect their competency while asking them to stretch
Factor gains to be made into long-term goals
With SFs
Show the positive impact of change on people
Demonstrate awareness of their values
With NFs
Show connections to the needs of others; values served
Pay attention to their feelings and need for integrity
+Encouraging Changefrom Introduction to Type® and Coaching
IS emphasize preserving what is already effective
Ask about practical reasons
Like to follow a set plan
Help understand positive aspects
ES emphasize action and efficiency
Ask about practical results
Like to discuss expectations
Help understand improvements
IN emphasize envisioning / researching alternatives
Ask for information, resources
Like to avoid routine
Help add voice to set new standards
EN emphasize embracing new ideas and novelty
Ask about connections
Like to brainstorm
Help them enact actual change
+Past ResponsesImage courtesy of www.mbtiparty.com
+ENFJ & INFJ
Excels at talking, listening, normalizing, compassion, empathy, and connecting
May overdo the optimism and overlook listening and boundaries
Focuses on possibilities when delivering feedback
Takes feedback personally, is quite sensitive, needs a positive outlook and spin
Needs positive feedback, a-ha moments, good evaluations, and progress towards the goal to be successful
Finds no emotional reaction and silence annoying
Motto is "Go be awesome!"
Excel at listening, creative, empathy, connecting pieces, using past experience
May overdo definitive speech, inflexibility
May overlook facts
Look for real meaning in feedback and be encouraging
Prefer to receive gentle feedback, feel that they’re understood
Motto is “you can improve”
+ENTJ & INTJ
Excels at listening, connecting the dots, naming insights and the elephant in the room
May overdo listening in the hope for new information, not everything is related
Prefer truthful but palatable feedback
Like to receive direct but human feedback, consider it and look at merit
Success is paying attention to the whole person, having clear expectations and responsibilities
Get annoyed by people being late, or sounding like a broken record
Excel at intuition, sizing up, making people comfortable, valuing goals, and planning
May overdo closure
Frames feedback by using language and having a good rapport, always telling the truth
Like to receive feedback openly, to learn and grow, but may quietly feel hurt. So, it is important to frame the feedback
Success is to see results, to structure the methodology, and to have community
Procrastination is annoying
Motto is “take action and get results”
+ENFP & INFP
Excels at listening, intuiting, empathizing, making them feel understood
May overlook details
Prefers feedback in context for success
Success is an a-ha moment, when the client realizes part of their potential
Can get annoyed by too much detail, context always matters
Motto is “Knowing yourself”
Excels at being flexible
Feedback does not need to be too gentle, appreciate fact and planning
Motto is “motivate and support”
+ESTJ
Excels at providing incremental, measurable steps
May overlook allowing enough time for the insight to come to the client, not sure how to change the structure and communicate it
Needs little schmoozing for feedback, better to be straight to the point, the gems are in the constructive aspects
Likes to receive constructive feedback, have to be better all the time, “don’t let me down by holding back”
Needs a goal to be successful, prefers realistic goals, has to ”get people there”
Gets annoyed by no energy and the vagueness
Motto is “you can do it, make a plan, make it work”
+INTP
Excels at openness
May have too many ideas and overlook what’s really going on
Only accept feedback from trusted people
Success is in the structure
Gets annoyed by being told
”Allow me to notice”
+The greatest discovery of my generation is that we are unique. The greatest discovery of the next generation, I pray, is that we are one.Thomas J. Leonard (1955 – 2003)
+
+Our Belief
There is a better way to develop effective leaders and teams.”
“
+Who are we?
Our team consists of individuals with decades of experience in leadership development, personality type, coaching, and e-learning.
We share a vision to deliver an innovative, effective, and superior leadership development experience.
Paul KrauseManaging Partner, Co-Founder
Linda V. Berens, Ph.DPartner, Co-Founder
Roger Pearman, EdDPartner, Co-Founder
Dario Nardi, Ph.DPartner, Co-Founder
+Our Lenses
Interaction StylesEnable High-Performing Relationships and Teams
Personality TypeA Powerful Resource for Leader Development
Essential MotivatorsBuild Understanding at a Deeper Level
Emotional CompetenciesAn Emotionally Intelligent Approach to Emotional Competency Development
+Building More Effective Relationships
• Relevant action tips based on my relationships
• Available on-demand at point of immediate need
• Accessible: Learners do not need to be a personality expert.
+Enhance Teams Effectiveness
+Personalized development strategies and action tips
+ Same Competency, Different Needs
Sample Content: “Managing Change and Complexity, ENTP & ISTJ
+Three Leaders: Unique Path to Become More Effective
Research offers insights into typical development opportunities for each personality
profile
+
Resources
www.matrixinsights.com
www.bestofthomas.com
Krebs Hirsh, Sandra and Kise, Jane: Introduction to Type® and Coaching
Exercise inspired by Bernie Goldstein’s presentation at the NYC APT Chapter www.goldsteinprofessionaldevelopment.com
+Connect
www.linkedin.com/in/dorisfullgrabe
www.twitter.com/dorisfullgrabe
www.facebook.com/buildingthelifeyouwant
www.pinterest.com/dorisfullgrabe
972-757-5591