Talent Management: Performance and Learning

Member of South Carolina Federal Credit Union’s family of credit union service organizations (CUSO):

• Indirect Lending Solutions™, LLC• Optimal Talent Solutions®• Co-location Services• Innovatus Benefits Solutions™, LLC• South Carolina Federal Insurance Solutions™

South Carolina Financial Solutions™, LLC

Background• Experience

Fully Integrated Talent Management System• Performance Management• Learning Management• Recruiting Management (consulting support)

Optimal Talent Solutions®

The Health of Small Credit Unions

The industry’s growth is attributed to the nation’s largest credit unions.

“With nearly $716 billion in assets…426 credit unions held nearly 67 percent of the system’s total assets at year end.”

• The average return for small credit unions was negative 16 basis points.• The number of federally insured credit unions continues to decline, “falling

from 6,819 institutions at the end of 2012 to 6,554 at the end of 2013.”

(NCUA Annual Report, 2013, p.9)

Why is Talent Management important to the health of small credit unions?

43% of surveyed employees received the same negative feedback in their 2013 performance reviews as they did in prior years.

87% left their performance reviews without a plan for how to better meet their managers’ expectations.

Take Control of the Process

Source: Cornerstone LLC

150,000 US workers surveyed (Gallup):• Only 30% engaged in their work• 52% NOT engaged• 18% admit to being completely disengaged at work:

“A permanent case of ‘the Mondays’”

Unengaged Employees

• Managers spend nearly 20% of their time handling/managing poor performers.

• They lack the right tools to identify ‘the disengaged.’

o Performance Historyo Training History o Evaluations

Challenges Facing Managers

Cornerstone has found that employee engagement impacts organizations in the following ways:

• 37% lower absenteeism• 25% lower turnover• 28% less shrinkage• 10% higher customer metrics• 21% higher productivity• 22% higher profitability

Strengthen Your Organization

Source: Cornerstone, LLC

• Performance & development available 24/7

• Improving performance retains talent and saves time and money

• Is an additional benefit to employees

• Proper documentation helps protect your credit union from wrongful termination lawsuits

Benefits of a Talent Management System

https://scfederal.csod.com/client/scfederal/default2.aspx

Facilitators

Performance Management System• Paige Westbury, VP of Human Resources

Learning Management System• Margaret Young, VP of Learning & Development

Talent Management System Best Practices

Leverage SCFS’s relationship with Cornerstone for affordable pricing.• Cornerstone is 100% organically grown• 95% client retention rate

All-Inclusive Software• Goal Setting & Management• Performance Reviews• Development Plans• Skills and Competency Management• Learning Management

Why Optimal Talent Solutions?

Questions

Contacts

Crissy Ortiz, Executive Directorcortiz@scfinancialsolutions.org843.569.4378

Bridget Hearn-Simmons, Sales Directorbhearn@scfinancialsolutions.org843.569.5076