Two of the most usual information management issues, at many companies are: improving search tools to find contents in a more accurate and easy way and managing the huge amount of incoming emails and faxes that need to be classified among different departments. At Carver Advanced Systems we have developed 'minerva’, a product line specialized in information management that can help companies managing those issues.
At Carver Advanced Systems we have developed 'minerva’, a product line specialized in Information Management.
• ‘minerva’ is a Web Assistant, and also a Text Classifier Engine
As a Web Assistant ‘minerva’ improves:
• user experience in finding information through the website • feedback about users needs & trends • managing contents of the website • customer support provided from the call center
and as a Text Classifier Engine ‘minerva’ improves:
• managing and classifying non structured texts (emails, documents…)
‘minerva’ Web Assistant guides users in navigation and localization of content on a Website, quickly and effectively through the use of natural language.
‘minerva’ Web Assistant provides: • search engine • + semantic level + natural language + business synonymy • + conversational level
Functional Features: • Natural Language • Tolerates spelling and typographical mistakes • Multilingual • User interaction in chat format • Able to express emotions in the replies to the user • Can take the initiative in the conversation if it’s necessary (for example, in case
of user complaints) • Automatic costumer satisfaction registering • Manages offensive language
‘minerva’ is EASY to implement, to maintain & to develop new features
minerva - Information Management – Text Classifier
How does it work ‘minerva’ Text Classifier?
‘minerva’ Text Classifier analyses unstructured texts for its automatic classification.
It is intended for companies who need to identify, extract and categorize large volumes of data from information systems and text documents without structure.
‘minerva’ Text Classifier provides: • Text Analytics: identifies business concepts
- semantic level + natural language + business synonymy • Classifies information
Benefits
• More efficiency - Managing more incoming emails with less resources - More texts classified in less time - More outgoing classification groups
• Improvement of service quality • Easy to maintain new classification rules
