Talking About Tomorrow: A Conversation About the Future of Work
February 6, 2014
James P. Ware, PhD Executive Director The Future of Work…unlimited
Today: What does Workplace Well-Being Mean?
© Copyright 2014 by The Future of Work…unlimited. All rights reserved
2013-2014 Program Members
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Jill Duncan PDR
Kelly Ennis The Verve Partnership
Michael Grove Collabworks
Pranav Gupta Cornell University
Chris Hood CBRE
Eric Johnson Allsteel
Erik Jaspers Planon
William Krebs eConsult Solutions
Jessica Lipnack NetAge
Kate Lister Global Workplace Analytics
Colleen Luck Work Without Borders
Kate North e-Work.com
Stella McTernan McTernan Design Associates
Nancy J. Sanquist Manhattan Software
Patt Schwab FUNdamentally Speaking
Bary Sherman PEP Worldwide
Rodney Stone Environetics
Camille Venezia Herman Miller
With support from:
Jill Hopster Emerging Trends IT
© Copyright 2014 by The Future of Work…unlimited. All rights reserved
Our Topic Map
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The Future of Work
Place
Tools
Society
People
Measurement and
Management
Today and
Tomorrow
Knowns and
Unknowns
Policies and
Practices
Place September February June
October November March
July December April
August January May
© Copyright 2014 by The Future of Work…unlimited. All rights reserved
Today’s Agenda
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Opening and Setup 4 minutes
Individual Check-ins 10 minutes
Wellness Overview 15 minutes
General Conversation 25 minutes
Summary and Debrief 3 minutes
Looking Ahead 3 minutes
© Copyright 2014 by The Future of Work…unlimited. All rights reserved
Wellness in the Workplace
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Our Conversation Starter:
Kate Lister
Workplace Wellness/Wellbeing
© 2014, Global Workplace Analytics
People vs. Buildings
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$$$
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Wik
imed
ia C
omm
ons
Who’s Studying It?
© 2014, Global Workplace Analytics
• Gallup-Healthways • Delos/CBRE • SHRM • WorldatWork • HuffPo “The Third Metric” • Families and Work Institute • Work & Family Researchers Network • Pew Research • Center for Work-Life Law (Univ of CA) • Integrated Benefits Institute • Whitehouse Forum on Workplace Flexibility • +++
© 2014, Global Workplace Analytics
Physical & Psychological
Costs
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• Absenteeism • Health insurance
• Disability leave
• Workers’ Comp • ADA Costs
• Overtime
• Replacement costs
• Redundancy
• Productivity • Engagement
• Morale
• Project Delays • Customer impact
• Turnover
• Presenteeism
• Accidents
© 2014, Global Workplace Analytics
• Obesity Diabetes, Heart Attack, Stroke, Muscular/Skeletal
• Repetitive Stress
Injuries
• Respiratory Problems
• Circulatory Problems
• Contagious Disease
• Active Design
• Well Buildings
Lighting, Air
Quality,
Temperature,
Sensory
• Ergonomics
• Hygiene
Physical Risks Physical Solutions
© 2014, Global Workplace Analytics
• Addiction
• Depression
• Poor Self-Care
• Sleep Loss
• Stress-Related Disease
• Gastro-Intestinal
• Family Disruption
• Accidents
• Culture Work-life Training Choice/Control
• Engagement Respect Growth/Learning Use of Skills Sense of Community
Psychological Risks
Psychological Solutions
© 2014, Global Workplace Analytics
Source: IFMA/Workplace Evolutionaries Webinar “Well Certified Workplaces” presented by Delos, CBRE, Teknion (2014)
Healthways Stats
© 2014, Global Workplace Analytics Source: 5 Things You Didn’t Know About Improving Productivity © 2013 Healthways, All Rights reserved
! 86% say they’re less productive
! Low Wellbeing: • Low performance rating: 2.27% more likely • Likely to leave: 1.8x greater
! $1 medical cost = $ 2.30 Lost productivity
! 5% Increase in Well Being = • 2.5% fewer unscheduled absences • 12% lower presenteeism • 2.5% higher job performance rating
Engagement and Well Behaviors
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Source: Gallup-Healthways Wellbeing Survey 2013
Engagement
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Infographics by CitrixOnline / Data by Gallup
© 2014, Global Workplace Analytics
Maslow & Workplace
Expectations for CREs
Source: Risks Ahead: Global Corporate Real Estate Survey 2013 Jones Lang LaSalle | www.jll.com/globalCREtrends © Jones Lang LaSalle 2013
© 2014, Global Workplace Analytics
But How?
© 2014, Global Workplace Analytics
Source: Risks Ahead: Global Corporate Real Estate Survey 2013 Jones Lang LaSalle | www.jll.com/globalCREtrends © Jones Lang LaSalle 2013
! Stress #1 cause of long term absence
! High work/family conflict = poor mental/physical health = greater healthcare costs
! Flexibility helps
! Engagement helps
We Know:
© 2014, Global Workplace Analytics
! Long-term impact of well workplaces ! Open office
! Change ! Noise, Stress, Spread of Disease ! Introverts vs. Extroverts
! Remote work ! Disconnectedness ! Ergonomics ! Environment ! Safety
! Technology promoting “always on” ! Cultural/Age differences
What We Don’t Know
© 2014, Global Workplace Analytics
© Copyright 2014 by The Future of Work…unlimited. All rights reserved
Your Reflections
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Most important insight?
Implications of this
conversation?
© Copyright 2014 by The Future of Work…unlimited. All rights reserved
Looking Ahead
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The Future of Work
Place
Tools
Society
People
Measurement and
Management
Today and
Tomorrow
Knowns and
Unknowns
Policies and
Practices (scheduled) Society
September February June
October November March 6
July December April
August January May
© Copyright 2014 by The Future of Work…unlimited. All rights reserved
For Further Information
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Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork
James P. Ware, PhD Executive Director The Future of Work…unlimited Walnut Creek, California [email protected]
Let me show you how to take charge of the future at work.