Taller de Buenas Prácticas en la Industria del Gas LP ... · 2 Agenda del Taller Timing Programme...

Taller de Buenas Prácticas

en la Industria del Gas LP -

World LP Gas Association

Mauricio Jarovsky

World LP Gas Association - WLPGA

Hotel Las Américas, Cartagena, Colombia

30 Enero 2014

2

Agenda del Taller

Timing Programme Item

8:00 – 8:30 Registration and coffee

8:30 – 9:00 Welcome and Opening of the Best Practice Workshop

9:00 – 10:00 Introduction to WLPGA Good Business Practices and Good Safety

10:00 – 10:30 Coffee Break

10:30 – 11:00 Characteristics of the LP Gas market in Colombia

11:00 – 12:00 Successful Case Studies in Latin America

12:00 – 13:00 Key Areas for Improvement

13:00 – 13:45 Summary, Conclusions and Action Plan

13:45 – 14:00 Closure of Best Practice Workshop

3

4

Visión y Missión

The World LP Gas Association Vision

As the authoritative global voice for LP Gas, the WLPGA promotes the use of LP Gas

worldwide to foster a cleaner, healthier and more prosperous world.

The World LP Gas Association Mission

Demonstrate the benefits of LP Gas and inform, educate and influence all stakeholders.

Support the development of LP Gas markets.

Promote compliance with standards, good business and safety practices.

Identify innovation and facilitate knowledge transfer.

5

Beneficios para sus Miembros

Network

Information

Credibility Influence

Education

6

Código de Conducta

7 7

:: La única Asociación global que representa a la industria de GLP

:: Más de 200 miembros con operaciones en más de 125 diferentes países

:: Representamos los intereses de toda la industria, desde productores a distribuidores

:: Trabajamos en asociación con importantes organismos internacionales como el

Banco Mundial, el OMS y la Naciones Unidas

La WLPGA en su papel de voz global de la Industria del

Gas LP, promueve el uso del Gas LP para crear un

mundo más limpio, sano y prospero

8

Valor de la Industria del GLP

The LP Gas industry gives work to over 2 million people around the globe,

while approximately 3 billion people use LP Gas.

LP Gas has a higher efficiency than natural gas-fuelled distributed power

generation, which makes it ideal for rural homes and businesses.

There are now more than 23 million Autogas vehicles in use around the world.

The latest data on the LP Gas market is available in the WLPGA Statistical Review

of Global LP Gas 2013, which is available at no charge to WLPGA members.

9

Objetivos 2013

Demonstrating the benefits of LP Gas and informing, educating and

influencing a variety of stakeholders.

Supporting the development of LP Gas markets.

Promoting compliance with standards, good business and safety practices.

Identifying innovation and facilitating knowledge transfer.

10

Organización

WLPGA Board WLPGA Industry Council

Los gestores de la WLPGA

11

12

Educación – Talleres de Buenas Prácticas

Investing in knowledge building among members and in educating

key stakeholders is an important part of the WLPGA’s work.

Workshops & Training Courses

The WLPGA regularly organises interactive workshops and courses between technical experts,

members and key stakeholders to demonstrate the benefits of LP Gas.

Members are entitled to participate at preferential rates.

Exceptional Energy Brand

The WLPGA developed a single brand to raise awareness of the exceptional features of LP Gas among

policymakers, industry and consumers. The brand is exclusive to WLPGA members and includes a series

of practical messaging tools and communication materials.

Special Projects for Members

The WLPGA coordinates specific custommade projects for consortiums of at least three members.

Network

Information

Credibility Influence

Education

13

América Latina y las Buenas Prácticas

Introducción a las Buenas Prácticas en la Industria del GLP

Definiciones - Directrices

Buenas Prácticas Comerciales

Buenas Prácticas de Seguridad

Buenas Prácticas para la Gestión de Cilindros

Buenas Prácticas para las Instalaciones de Granel

Buenas Prácticas para la Gestión de Flotas de Granel

Reconhecimentos em escala mundial

Fon

te: S

BP

E –

Pro

fess

or

Edm

ilso

n M

ou

tin

ho

do

s Sa

nto

s –

IEE –U

SP

A lógica térmica da energia

O Homem é um organismo térmico e demanada energia, principalmente na forma de calor.

60 a 80%

Energia mecânica

15 a 25%

(dominante no transporte)

Eletricidade

10 a 15%

(a era digital é elétrica)

GLP AUTOGAS GLP MCHP

GLP CONVENCIONAL

Reflexiones sobre el papel del Gas LP en la Matriz Energética

15

Principales Indicadores Económicos

15

16

Viven en la pobreza 164 millones de latinoamericanos

More Than On in Five Worldwide living in Extreme Poverty

17

Gallup - by Glenn Phelps and Steve Crabtree - December 23, 2013 - WASHINGTON, D.C.

http://www.gallup.com/home.aspx?ref=logo

http://www.gallup.com/home.aspx?ref=logo

18

Evolución global de la Población Urbana

19

Población Urbana en el mundo I

20

Población Urbana en el mundo II

21

These Guidelines for Good Business Practices in the LP Gas Industry have been developed by the World LP Gas Association (WLPGA) for two

specific purposes:

• To provide global LP Gas industry participants with a tool for ensuring the marketplace, and more importantly the customer, is not

compromised by those in the industry who carry out ‘bad practices’ and

• To enlist the support of government in establishing and enforcing policies and regulations that creates a safe, equitable, and competitive

environment for industry participants, and to ensure the benefits of LP Gas are not denied to those who rely on LP Gas for basic life needs

These guidelines serve as a voluntary framework for LP Gas companies and associations where there are no, or weak, regulations. They will

also provide an operating framework where laws and regulations do exist, but are weakly, arbitrarily, or inequitably enforced. For more detail on

the safety implications of good practice it is recommended to read the ‘Guidelines for Good Safety Practice in the LP Gas Industry’ , a

publication of the United Nations Environment Programme and the World LP Gas Association.

The LP Gas industry accepts its responsibilities for operating its business in conformity with applicable laws, regulations and standards. Yet,

there are some issues over which only government has authority to enforce. Governmental authorities should view these guidelines as a

‘checklist’ to ensure these issues and recommendations are considered in their own regulations. Government should also support industry’s

efforts for self-regulation.

Senior officials and policy makers will find this Executive Summary helpful in understanding the product, the basic operations of the industry, the

rationale for government involvement, and a brief description of some of the more common practices that demand enforcement. Officials

charged with development and enforcement of policies and regulations will find a detailed discussion of the industry, its operations, and

recommendations for proper practices throughout the document.

LP Gas - Its Uses and Benefits

LP Gas is a vital source of energy for tens of millions of people throughout the world. LP Gas consists mainly of propane and butane, which are

gases at atmospheric temperature and pressure. When subjected to modest pressure or refrigeration, these gases liquefy making it possible to

transport and store LP Gas as a liquid, yet use as a gas. This requires pressurised cylinders and containers, the care and handing of which is

the subject of much of this document.

LP Gas is a clean and portable fuel. It provides heat and power in remote areas as well as in densely populated urban areas. Because of its

portability, it is not dependent on transmission lines or pipeline grids. Its most popular use is for cooking, heating and water heating in the

residential and commercial markets. The agriculture market uses LP Gas for crop and animal production, and powering farm equipment such

as irrigation pump engines. Industry relies on LP Gas for heating, drying, and powering industrial trucks. In response to growing concerns of

urban air pollution and greenhouse gas formation, LP Gas use as an automotive fuel (autogas) is rapidly increasing. The multitude of uses

means great numbers of people are involved in its distribution. This also means there is the opportunity for unethical, unauthorised, or illegal

practices to emerge putting innocent people and reputable companies at risk.

Buenas Prácticas Comerciales I

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Industry Practices

In part, the motive for this document is driven by the issue of ‘metal management’, a term describing the multi-functions of purchasing,

supplying, maintaining and controlling cylinders and other containers used to store and transport LP Gas. LP Gas distribution, in

particular LP Gas cylinder distribution, is unique in the energy industry. LP Gas is one of the very few common consumer products sold

in a metal container that is often more costly than the product itself. In the distribution system many parties may physically handle the

cylinder before it reaches the customer. Once the cylinder of LP Gas has been sold, the seller (who is frequently the cylinder owner) has

no direct control over its subsequent use.

This makes the importance of maintaining the cylinder or container integrity throughout the distribution chain an integral part of customer

safety.

Some unscrupulous players elect to fill cylinders owned by others, steal others’ cylinders and pay little or no attention to proper

procedures for filling and handling LP Gas and related equipment. Equally important, once the cylinder leaves the direct control of the

owner, there is no guarantee as to when or if the cylinder will be returned. Yet, the owner is exposed to the risk that misuse of the

cylinder could result in injury to personnel, loss or damage to property, and loss of customer business. Accidents caused by

circumstances or people beyond the control of the owner can expose the owner to severe liability claims, damage the reputation of the

owner, and damage the reputation of the industry.

These aspects of the LP Gas industry make it of special importance that the market framework within which the LP Gas is sold and

delivered ensures that cylinders and containers are properly maintained. Maintenance of the cylinder and container is the responsibility

of the owner; proper and safe use is the responsibility of everyone in the distribution chain including the customer.

The Role of Government

Government plays a vital role for the LP Gas industry. Two essential areas of government involvement are the elimination of bad

practices and providing a competitive business climate.

Buenas Prácticas Comerciales II

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A Elimination of Bad Practices

Within the market framework just mentioned there is a clear role for a partnership between industry and government. While industry works to

provide a sustainable modern energy supply, government should be aware of, and work to rectify, some of the more egregious practices of

unscrupulous operators including:

• Poorly designed and constructed storage facilities.

This is one of the more capital-intensive investments in the LP Gas industry. Poorly designed plants can result in unfair competition due to lower

capital outlay by unscrupulous operators, and greater safety risk to employees, customers and the general public.

• Inadequate training of staff – Inadequately trained staffs lead to a high-risk environment, operational errors, and endangerment of customers

and the general public.

• Allowing unauthorised premises to operate – LP Gas plants contain hazardous goods. It is essential they operate in accordance with approved

procedures adapted to their environment. Unauthorised operation can lead to inequitable competition, the encouragement of bad practices by

others, sub-standard equipment in service, danger to the general public and governments being deprived of legitimate revenue.

• Use of unsafe containers (cylinders and tanks) – LP Gas containers when constructed to established codes are durable and have a long useful

life. When no longer safely usable, they should be made unserviceable. The use of unsafe containers results in unfair competition, a serious risk

to the general public, and possible litigation for reputable manufacturers.

• Illegal filling (decanting) of cylinders – One of the more destructive practices in the LP Gas industry is the illegal filling (pirate filling) of cylinders

by someone other than the cylinder owner. This dangerous practice can result in (i) no control over the condition of the cylinder, (ii) no control

over the quality or quantity of the product in the cylinder, (iii) serious risk of damage or injury to those handling including the customer, and (iv)

inequitable competition.

• Unauthorised acquisition, reworking, and repainting of cylinders – This practice involves one company stealing the cylinder of another

company, repainting it with the brand of the other company, and then re-introducing it into the market. This can result in (i) no control over the

cylinder condition, (ii) serious risk exposure to those handling the cylinder including the customer, (iii) inequitable competition, and (iv) loss of

assets of the legitimate owner.

• Under-filling of cylinders and containers – LP Gas in sold by weight in cylinders, by volumetric meter in larger containers. Under-filling can be a

deliberate act or one of negligence. The customer is entitled to receive the product paid for.

• Over-filling of cylinders and containers – The over-filling of cylinders and containers is unlikely to be done deliberately but badly calibrated filling

equipment might lead to this. Over filled cylinders and containers is a dangerous practice that increases the probability of an uncontrolled loss of

product.

• Poor maintenance of trucks, plants and containers – Whether an operator chooses to have attractive equipment is a matter of choice. If the

equipment is poorly maintained, however, it can lead to leakage of product, unsafe trucks on the road and hazardous plant conditions. All these

conditions can result in risk to employees, personnel and the general public.

Buenas Prácticas Comerciales III

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B Provide Competitive Business Climate

LP Gas has a unique role for both developing and developed economies. It is often the first, and sometimes the only, modern energy available. In

developing countries the first use is frequently for cooking. Here, LP Gas displaces wood, charcoal, kerosene and dung. Because LP Gas is a

clean burning and portable fuel it:

• Brings the benefit of modern energy to many without the need for costly infrastructure in transmission lines or pipelines

• Saves precious forests, frequently the only source of fuel for many

• Improves the air quality of homes to which children and the elderly are particularly sensitive

However, LP Gas is used for more than just cooking. Over 1500 uses have been identified in the residential, commercial, industrial, agricultural,

and automotive markets.

For the LP Gas industry to fulfill its role, it must operate within a framework of ‘good business practices’. It also must rely on the establishment and

enforcement of sound governmental practices that (i) ensure common rules for all participants in the market equally applied and enforced, (ii)

clearly define the rights and responsibilities for all participants including the customer, (iii) offer those with investments an opportunity for financial

return on those investments, and (iv) provides a redress for those aggrieved by ‘bad practices’.

For private business to bring the benefit of LP Gas to those wanting or needing its products and services there must be a ‘level playing field’

where the rules are the same for all players. Only then will business take the risk of investment, provide jobs, and contribute to the economic

welfare of the communities in which it operates. A business climate that favours some over others, either by lack of enforcement or inequitable

enforcement of regulations, will ultimately prove a disincentive to the legitimate operators and encourage a drop in industry standards.

Buenas Prácticas Comerciales IV

25

Buenas Prácticas de Seguridad

The phrase liquefied petroleum gases (LP Gas) refers to a group of hydrocarbon-based gases derived from crude oil refining or

natural gas fractionation. Propane and butane, and mixtures of the two, are its key constituents.

LP Gas can be liquefied (under moderate pressure or low temperature), which facilitates its transportation and distribution.

Although, as a fossil fuel, LP Gas releases carbon dioxide into the atmosphere during combustion. However it burns more completely

than other, notably solid, fuels and is thus more efficient and cleaner.

These properties of LP Gas have made it a convenient replacement for traditional cooking fuels (mainly, wood, coal and animal dung)

and motor vehicle fuels in certain contexts.

Like all forms of energy LP Gas is potentially hazardous if mishandled or misused. The promotion of safety is one of the key aims of

The World LP Gas Association (WLPGA).

These Guidelines are intended for non experts who may have responsibility for or are otherwise concerned with good safe practice in

relation to LP Gas handling, distribution and use.

They have been developed by the WLPGA to form the central part of a Safety Promotion Project.

While safety is an important issue it should also be emphasised that LP Gas is an excellent, versatile and often preferred fuel for many

applications. It is also recognised as an environmentally friendly fuel with many social advantages.

As with all forms of energy LP Gas is potentially hazardous if mishandled or misused. Care in the handling and use of LP Gas will help

to minimise the number of incidents, accidents and their consequences. This is the key driver in the Safety Promotion Project and with

these Guidelines.

Within the LP Gas industry there is a wealth of knowledge and experience which is used to enhance safety and which is reflected in

these Guidelines. It is the policy of the WLPGA that the safety expertise available within the international LP Gas industry should be

shared as widely as possible in the interest of participants, consumers and the community, despite concerns relating to litigation and

other legal action.

These Guidelines are intended for policy makers, government officials and industry managers at international, national and local levels

who are concerned with good safety practice in relation to LP Gas handling, distribution and use.

The hazard commonly associated with LP Gas is an uncontrolled release followed by fire. These Guidelines address such a hazard

but they also take a more comprehensive view of LP Gas safety.

The Guidelines follow the LP Gas distribution chain up to and including the point of use. Hazards are identified at each stage of the

process and good safety practices are outlined. More detailed technical guidance references are provided in Appendix Three together

with web links.

26

Buenas Prácticas para la Gestión de Cilindros

The WLPGA is committed to providing independent advice to LP Gas stakeholders to ensure safety in the operation of LP Gas

equipment.

The two WLPGA guides - Best Business Practices and Best Safety Practices - have been used extensively during the last ten

years all over the world to provide guidance across all areas of the LP Gas industry.

These two guides have been designed to provide general advice to all stakeholders on best practices throughout the supply and

distribution chain.

Following the success of these guides it has been decided to develop and publish more detailed advice in certain areas of the

supply and distribution chain that are considered more critical and where more prescriptive advice would be helpful.

The first of these areas is the subject of LP Gas Cylinder Management, which addresses the life cycle of an LP Gas cylinder

from acquisition through to disposal.

This document deals with the general management of cylinders and covers some specific guidelines related to steel cylinders

which comprise the majority of the LP Gas cylinders in circulation. For specific issues on other types of cylinders i.e. aluminium,

composite, aerosol or disposal cartridges, etc. other references should be referred to. (Note: for composite cylinders, reference

should also be made to the WLPGA document "Composite Cylinders, Facts and Guidelines" ).

The guidelines in this document are adopted from globally recognised LP Gas Standards and Codes of Practice as well as using

best practices from major LP Gas companies. It is recommended that these guidelines be applied in conjunction with any local

laws or regulations to enhance the overall safety performance of your LP Gas business.

27

Buenas Prácticas para las Instalaciones de Granel


equipment.

The two WLPGA guides - Best Business Practices and Best Safety Practices - have been used extensively during the last ten years all

over the world to provide guidance across all areas of the LP Gas industry.


distribution chain.

Following the success of these guides it has been decided to develop and publish more detailed advice in certain areas of the supply

and distribution chain that are considered more critical and where more prescriptive advice would be helpful.

This is the second of a series of guides issued by the WLPGA and this one deals with the subject of Bulk LP Gas Installations. This

document addresses the engineering, operation and safety requirements for bulk installations in terminals and depots, cylinder filling

plants, customer installations and Autogas refuelling sites.

The guidelines in this document are adopted from globally recognised LP Gas standards and Codes of Practice as well as best

practices from major LP Gas companies. It is recommended that these guidelines be applied in conjunction with any applicable local or

regional laws/regulations to enhance the overall safety performance of your LP Gas business.

28

Buenas Prácticas para la Gestión de Flotas de Granel


equipment.

The two WLPGA guides - Best Business Practices and Best Safety Practices - have been used extensively during the last ten years all

over the world to provide guidance across all areas of the LP Gas industry.


distribution chain.

Following the success of these guides it has been decided to develop and publish more detailed advice in certain areas of the supply

and distribution chain that are considered more critical and where more prescriptive advice would be helpful.

This is the third of a series of guides issued by WLPGA and this one deals with the subject of LP Gas Bulk Road Tanker Management.

This document addresses the design, operation and maintenance requirements for both rigid and articulated LP Gas bulk road tankers.

The guidelines in this document are adopted from globally recognised LP Gas standards and Codes of Practice as well as best

practices from major LP Gas companies. It is recommended that these guidelines be applied in conjunction with any applicable local or

regional laws/regulations to enhance the overall safety performance of your LP Gas business.

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Características del Mercado Colombiano de GLP

ALGUNOS PRINCIPIOS Y SOLUCIONES HACIA LAS BUENAS PRACTICAS EN TORNO AL ESQUEMA DE MARCA

30

Latino América en Ejemplos

Estudios de Casos en América del Sur

Chile

Buenas Prácticas Seguidas Según Antecedentes Disponibles por la Industria

Chilena de GLP

Buenas prácticas contempladas en el ordenamiento jurídico

Buenas prácticas asumidas voluntariamente por la industria

Brasil

Ejemplos de Buenas Prácticas Importantes

Respeto a la marca

Combate a la Informalidad

Prohibición del llenado fraccionado o en local de riesgo

CHILE

BUENAS PRÁCTICAS SEGUIDAS SEGÚN ANTECEDENTES

DISPONIBLES POR LA INDUSTRIA CHILENA DE GLP.

31

CHILE

32

Habitantes 15.116.435

Superficie 756.627 Km2

Empresas 3

Venta Anual 940.000t

Envasado 655.000t. (70%)

Granel 285.000 t.

Domiciliario granel 255.000 t.

Industria Granel 30.000 t.

Automoción

I.- Buenas prácticas contempladas en el ordenamiento jurídico:

Plantas de envasado de cilindros de propiedad de empresas distribuidoras.

Cilindros de propiedad de las empresas distribuidoras

Intercambiabilidad o canje de cilindros entre las empresas distribuidoras.

Depósito, reajustable, en garantía por cilindros.

Tanques de propiedad de las empresas distribuidoras.

Cilindros de colores exclusivos de las empresas distribuidoras.

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Buenas Prácticas Seguidas Según Antecedentes

Disponibles por la Industria Chilena de GLP

Registro de marcas de cilindros y tanques.

Responsabilidad de mantención de cilindros y tanques.

Destrucción de cilindros inutilizados.

Facultad de empresas distribuidoras de llenar únicamente cilindros y tanques

de su propiedad.

Prohibición de abastecer instalaciones ajenas.

Altos niveles de seguridad en las operaciones de envasado y distribución.

Estandarización de tecnología de cilindros (regulador y válvula) y tanques.

Normas de seguridad de camiones de transporte de cilindros y tanques.

34



http://www.google.com.br/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=dIas9F_ojxgJgM&tbnid=vPHNOOuye6Dg2M:&ved=0CAUQjRw&url=http://www.ucvradio.cl/bsite/2012/12/19/planta-de-lipigas-de-concon-logra-maxima-certificacion-internacional-en-seguridad/&ei=f-riUrz3N42-sQTtqYBg&bvm=bv.59930103,d.eW0&psig=AFQjCNEBViR6QfsbVozFW6WFPbgPIhMbbQ&ust=1390689160403899

Normas de seguridad de locales de subdistribución de GLP domiciliario.

Declaración y registro de lugares de almacenamiento

Inspección periódica de cilindros.

Retiro de cilindros con plazo vencido para inspección periódica y los dañados.

Inspección periódica de tanques .

Número telefónico especial en las empresas distribuidoras para atender

emergencias.

Registro ante autoridad de accidentes e incidentes.

Calidad de GLP conforme a especificaciones determinadas en normas.

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Publicación de precios.

Sistema estatal de fiscalización y control de las medidas de seguridad

en plantas, cilindros y tanques, en forma directa o a través de

certificadores acreditados.

Sistema estatal de recepción de reclamos.

36



http://www.google.com.br/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=p09Zap18tW7XNM&tbnid=kY0uv68KeYlosM:&ved=0CAUQjRw&url=http://www.lipigas.cl/prontus_lipigas/site/artic/20120831/pags/20120831174516.html&ei=4OriUrf2B_SrsQSp_IGYCg&bvm=bv.59930103,d.eW0&psig=AFQjCNEBViR6QfsbVozFW6WFPbgPIhMbbQ&ust=1390689160403899

II.- Buenas prácticas asumidas voluntariamente por la industria.

Promociones de ventas.

Regalos asociados a ventas, según marcas.

Mantención y renovación de pintado de cilindros.

Subdistribuidores externos exclusivos por marcas de la empresa distribuidora.

Software para subdistribuidores.

Camiones de distribución identificados corporativamente con la respectiva marca.

Participación en campañas de utilidad pública o de bien público.

37



Locales de subdistribucíón debidamente identificados corporativamente

con la respectiva marca.

Constate renovación o modernización de flotas de transporte propias de

cada empresa distribuidora y de reparto o distribución de sus

rerspectivos subdistribuidores.

Permanente capacitación de personal de los subdistribuidores.

Constante iniciativa ante autoridad para perfeccionar sistema regulatorio

y activa participación en procesos de perfeccionamiento.

Call center para solicitudes de suministro y atención de clientes.

38



Rápido y expedito suministro a clientes residenciales e industriales.

Difusión masiva, con el patrocinio de la autoridad fiscalizadora, de medias para

el empleo seguro del GLP.

Difusión en medios de comunicaciones de los logros de las empresas

distribuidoras en materia de seguridad y de atención a clientes.

Atractiva publicidad, con especial acento en que efectivamente prestan un

eficiente servicio a la comunidad nacional o regional.

Difusión de las bondades medioambientales del GLP.

39



Campañas de capacitación de bomberos en emergencia vinculadas

al GLP.

Aurtorregulación (protocolos) en asuntos no contemplados en el

ordenamiento jurídico.

Activas políticas de personal, fidelizando a los empleados con la

misión y objetivos de la empresa de distribución a la que pertenecen.

Colaboración en la difusión de la actividad de la autoridad

fiscalizadora del sector.

Pago en el camión de reparto domiciliario, del GLP que se adquiere.

40



Pago con tarjeta de crédito o de débito, de dicho suministro.

Suministro de servicios adicionales a la venta de GLP

(Ej. Pago de otras cuentas).

Las buenas prácticas aludidas se dan en un contexto económico

de libertad de precios y, en general, de ausencia de subsidios.

41



Brasil: Sindigás

Sindicato Nacional das Empresas Distribuidoras de Gás LP

Associadas:

42

http://www.sindigas.com.br/Default.aspx

43

Brasil

Habitantes 202.009.474

Superficie 8.515.767 Km2

Empresas 23

Venta Anual 7.300.000 t

Envasado 5.110.000t. (70%)

Granel 2.190.000 t.

Automoción Montacargas

44

Brasil – Radiografia do setor

33 milhões de botijões vendidos mensalmente

(Vendas em embalagens de 13 kg e de volumes inferiores)

7,1 milhões de toneladas de Gás LP comercializadas anualmente

350 mil empregos diretos e indiretos

R$ 22 bilhões de faturamento bruto annual

5,5 mil municípios abastecidos por Gás LP (100% do território nacional)

53 milhões de lares supridos de Gás LP

150 mil empresas de todos os portes abastecidas por Gás LP

23 Distribuidoras

53 mil revendedores distribuidos por todo o Brasil

R$ 5 bilhões em tributos arrecadados anualmente

Fonte: Fundação de

Proteção e Defesa do

Consumidor (Procon SP),

2013.

45

Reclamações – Fundação de Proteção e Defesa do Consumidor

ACIDENTES GLP x 1000 HABITANTES SP

ACIDENTES CRESCEM MAIS POPULAÇÃO IDEM...

46

Resultados tangíveis: processo educativo

Rastreabilidad y responsabilidad civil e criminal de esta marca:

Normas Técnicas: La Marca Estampada en Relieve en el cuerpo del

recipiente, es la garantía de responsabilidad sobre el embalaje y su

contenido.

47

Brasil: Respeto a la marca

Pasos fundamentales:

Criar normas de respeto a la marca perteneciente a cada envasadora,

prohibiendo de que otra empresa envase total o parcialmente recipientes de

terceros.

Exigir, que en los recipientes de acero las marcas sean estampadas en relieve

en el cuerpo del recipiente, recusando cualquier marcación en partes removibles.

Obligar a que los Volantes informativos de seguridad contengan las marcas

que le pertenecen a cada empresa.

Establecer intervalos mínimos para mantenimiento e rehabilitación de los

recipientes, estableciendo metas para cada empresa, de acuerdo a sus universos

de recipientes, y a su edad.

48


Desafios Brasileiros na números da Requalificação de recipientes de 13kg:

Ano de início: 1997

Universo estimado em 1997: 82 milhões

Universo estimado em Nov/2013: 108 milhões

Requalificados até Nov/2013: 129 milhões

Inutilizados até Nov/2013: 20 milhões

Recipientes comprados até Nov/2013: 46 milhões

49


Resultados: Índices excelentes en Recipientes de 13 Kg

50

Presente em mais de 95% dos lares brasileiros, o Gás LP possui um baixíssimo índice de acidentes.

Com base em dados fornecidos pelas distribuidoras de Gás LP associadas ao Sindigás, elaborou-se a

tabela a seguir, utilizando-se a metodologia DPMO (Defeitos por milhão de oportunidade (nº de acidentes

x 1.000.000 / botijões engarrafados no período) e o objetivo das distribuidoras associadas é atingir

um desempenho inferior a 3,4 defeitos por milhão de oportunidades).

Nota: Os dados estatísticos sobre os acidentes com botijões de 13kg, divulgados pelo Sindigás, referem-se às informações fornecidas pelas

empresas distribuidoras associadas ao Sindigás. Esses dados contemplam exclusivamente os acidentes envolvendo os recipientes de 13kg de Gás

LP, que apresentam laudo conclusivo, cujas distribuidoras foram contatadas ou que tenham tomado conhecimento de outra forma.

Importante destacar que essas informações não guardam qualquer relação direta com as estatísticas dos corpos de bombeiros, que em sua grande

maioria divulgam apenas acidentes envolvendo Gases, generalizando Gás Natural e Gás LP, sem identificar a causa do acidente, na esmagadora

maioria dos casos, estes são originados por sobrecarga elétrica (curtos-circuitos). As estatísticas das distribuidoras apontam que os principais

motivos dos acidentes com botijões estão diretamente relacionados com falhas nas instalações dos recipientes ou no uso inadequado dos mesmos.

3,4 DPMO ~ 6,0 sigma

51

Combate A Fomentação Clandestina de GLP

DECON – Delegacia Especializada em Defesa do Consumidor

Delegado: SILVIO FERNANDO NUNES SILVA

DECON

52

Combate A Fomentação Clandestina de GLP

53

CORPO DE BOMBEIROS

MILITAR DE SC

CONVÊNIO CBMSC/ANP

54

Resultados tangíveis

55

Reunião do Comitê Programa Gás Legal – Região Sul

Reunião do Comitê Programa Gás Legal – Região Sul

56

Prioridades en las Buenas Prácticas de la Industria del

Gas LP en Brasil

En la Industria Brasileña del Gas LP tenemos el desafío y la

responsabilidad de atender bien las expectativas de la sociedad y de

nuestros consumidores evitando la proliferación perniciosa de

informales, y para ese propósito debemos cuidar permanentemente de los

siguientes temas críticos:

Seguridad en toda la Cadena de Valor,

Aplicación da legislación vigente,

Educación del Consumidor.

57

Primeros pasos de las buenas prácticas I:

El almacenamiento de recipientes para comercialización debe seguir reglas

mínimas de distanciamiento, para diferentes volúmenes almacenados.

No recomendamos un standard mundial, pero si que cada País defina los

limites y condiciones mínimas de seguridad de las áreas de

almacenamiento de recipientes para comercialización.

Autorización para comercialización: Idealmente, cada ponto de venda debe

obtener licencias y permisos en los organismos competentes.

Recomendamos que estos permisos sean mínimamente de carácter

municipal, bomberos y de la Agencia Reguladora de comercio de petróleo e

derivados.

58

Brasil: Combate a la Informalidad

Primeros pasos de las buenas prácticas II:

Creación de una red de relacionamiento entre entidades públicas e

privadas: Debido a que la informalidad es algo que no puede ser

eliminada inmediatamente, es necesario encarar el programa de

combate a la informalidad como un proceso de largo plazo y

multidisciplinar. Reuniones periódicas con entidades públicas deben

ser organizadas entre los Bomberos, la Intendencia Municipal, la

Agencia Reguladora y también los organismos de defensa del

Consumidor, así como los agentes regulados Mayoristas e

Minoristas, pues ellos son los ojos y oídos del mercado.

59


Primeros pasos de las buenas prácticas III:

Educación: Vasto material educativo debe ser criado, entre ellos,

Revistas y Vídeos infantiles y otros materiales que ayuden a los niños a

llevar a sus padres el proceso correcto de decisión y elección del

producto e del canal de venta. Materiales mas adultos también deben

ser criados como informaciones al consumidor de como elegir el gas e

su proveedor. En estos materiales deben ser destacados detalles de

uso, estado de los embalajes, observaciones sobre necesidad de

autorización y también centrales de llamada gratuita (0800) para

denuncias.

60


Primeros pasos de las buenas prácticas IV:

Sanciones: Es importante señalar que el trabajo debe ser hecho en la

forma de las redes de relacionamiento, ya que cada entidad

pública tiene su ámbito de actuación y sanción administrativa, y

pueden compartir experiencias.

Por lo tanto, el Municipio podrá suspender la licencia de funcionamiento de

una carniceríao bodega, que está vendiendo irregularmente contenedores

de gas LP, y que la agencia reguladora del petróleo no lo puede hacer, pero

a menudo tiene la experiencia necesaria para hacerlo.

Acciones conjuntas deben ser alentadas. Con la ayuda de la policía,

algunos de los actos pueden ser tratados en el ámbito civil (multas y la

indemnización a la sociedad) y criminal, resultando en arrestos o

alternativas de castigo, teniendo siempre en cuenta que el objetivo es

la seguridad de los consumidores finales.

61


Breve histórico en Brasil:

2010: 20 mil revendas autorizadas pela ANP, cerca de 200 mil revendas

informales.

2013: 52 mil revendas autorizadas pela ANP, cerca de 40 mil revendas

informales.

Para tal, fue criado un programa denominado "Programa Gás Legal", con régimen

proprio e con adhesión libre, al cual adhirieron ANP, Promotores de Defensa del

Consumidor (Federal, Municipales e Estaduales), Bomberos, Sindicatos dos

Distribuidoras, Sindicatos e Asociaciones de Revendedores, Distribuidoras e

Revendedores individualmente entre varios otros.

En 2 anos e medio fuerom pesquisados 7.373 puntos de venta.

Reducción total de 76% da informalidad en los pontos pesquisados.

Reducción individual superior a 60% en cerca de 17 estados brasileiros

pesquisados.

62


Actividades realizadas:

ANP en la Escuela: mensaje lúdica llevada a los niños bajo el comando de

los bomberos, enseñando los riesgos del uso indebido de recipientes para o

Gás LP.

ANP en la Comunidad: vídeo e pieza teatral llevada a las comunidades mas

carenciadas, con lecciones de como decidir la compra del Gas, de la

instalación y del uso dl producto. Estas actividades fueran levadas a cabo

en áreas donde o controle do poder público todavía era bien reducido.

Publicaciones: difusión de materiales físicos e electrónicos sobre: 10

consejos de como comprar y usar el Gás LP, Revistitas, Vídeos, Manual con

detalles de las normas de seguridad a ser seguidas para áreas de almacenaje

para pontos de venta autorizados por la ANP.

63


https://www.youtube.com/watch?v=vkAjrO4hrHY – Cartoon animado – Agente X

http://www.sindigas.org.br/Download/Arquivo/QUADRINHOS_13,8X19CM_baixa_vr3_

634848703537034540.pdf – História em quadrinho – Agente X

https://www.youtube.com/watch?v=TcXh6VAOJFs – Tele aula – NBR 15 514

http://www.sindigas.org.br/Download/Arquivo/Manual_Revendedor_SINDIGAS_Ago2

011_09set2011_SITE_634515322748649721.pdf - Manual de segurança para o posto

revendedor – NBR 15 514

http://www.sindigas.org.br/Download/Arquivo/58165_634570469116766609.pdf - 10

orientações para comprar o botijão

http://www.sindigas.org.br/uploads/book_sindigas_2013_site.pdf - Book do setor de

Gás LP

http://www.sindigas.org.br/SalaImprensa/Cartilha/GLPBrasil.aspx - Cartilhas do

Sindigás

64


65

Brasil: Combate a la Informalidad - Ejemplos

66


Reunião - Comitê Regional Sul

Maringá

09.05.2012

Lançado em setembro de 2010 pela ANP

OBJETIVO: Combater o comércio irregular de gás liquefeito de petróleo

Coordernado pela ANP, é gerido pelos comitês executivos nacional e

regionais

Fazem parte do comitê, além da ANP:

Ministérios Públicos (estaduais e federal);

Outros Entes Estaduais ( CBM, DECON, PROCON, SEFAZ, DETRAN,

POLICIAS CIVIL E MILITAR, entre outros)

Prefeituras e Procons Municipais;

Agentes de Mercado


67

Ponto de venda irregular, também conhecido como clandestino,

boqueiro, etc.:

Alto risco à população (explosões)

Sonegação de Impostos (IR, INSS, FGTS, etc)

Não obedecem regras de segurança

Podem adulterar a quantidade de gás

Transportam botijões de maneira perigosa

Armazenam em locais fechados (alto risco de explosões)

Concorrência desleal ao revendedor regular


68

Mercado onde impera a irregularidade


69


Maior programa nesse formato já realizado no Brasil

Adesão voluntária

Objetivo:

Identificar revendas, veículos e funcionários

Diferenciar o revendedor regular

Fortalecer o segmento revendedor

70

Placa


71

Adesivo para veículos


72

73


Fórum dos Revendedores de Gás LP

O Combate à Clandestinidade

Alianças Público Privadas Contra

a Informalidade

Fortaleza, CE

21 de março de 2013


Programa de Erradicação do Comércio Irregular de Gás LP (Programa Gás Legal);

Manual de segurança para o Posto Revendedor de Gás LP;

Gibi e desenho animado para divulgar entre as crianças a importância de se comprar botijão

em revenda legalizada;

Reuniões do Programa Gás Legal realizadas em todo Brasil;

ANP Comunidade e o Programa Gás Legal na escola, levando conteúdo didático

para as crianças;

Teste de protótipos de comunicação e envolvimento do consumidor final na identificação

dos pontos formais.

74

http://www.youtube.com/watch?v=TcXh6VAOJFs&feature=player_embedded

75



76

A tarefa dos Órgãos Reguladores é

Garantir a Rentabilidade para

Aumentar os investimentos no setor

MARCELO SILVA – ANP, ENAGAS 2013

77


VENTA FRACCIONADA DE GAS LP:

TICKET MEDIO: Existen diversos mecanismos ya consagrados mundialmente, entre

ellos, la introducción de embalajes de menor porte, o el uso de otros medios de

pago, como el “dinero de plástico”, donde con tarjetas de crédito os consumidores

pueden comprar el Gás a crédito (transformándolo en un producto pos-pago) y todavía,

algunas veces, pagando a plazo.

LLENADO EN LUGAR APROPIADO:

SEGURIDAD: O llenado de un recipiente para Gas LP es un momento crítico y debe

seguir una serie de normas con requisitos mínimos de seguridad. Las propuestas

aventureras que surgen, para que sea efectuado en cualquier lugar como en la

calle, son absolutamente inaceptables e irresponsables.

78

Brasil Prohibición del llenado fraccionado o en local de riesgo

Para recipientes transportables, recargables en su local o no, debe ser

establecida la obligatoriedad de la existencia de la marca estampada en

relieve en el cuerpo del recipiente.

Debe establecerse que la comercialización de gas en estos recipientes

sólo puede ser realizada por la empresa propietaria de los derechos de

la marca estampada en relieve en los recipientes.

Cualquier recipiente con una capacidad nominal inferior à 190 kg de

Gas LP, debe ser recargable en instalaciones específicas, habilitadas e

auditadas conforme normas técnicas específicas, posean un rigor

mucho mas amplio de seguridad y fiabilidad.

79

Brasil Prohibición del llenado fraccionado o en local de riesgo

Brasil: Prohibición del llenado fraccionado o en local de riesgo

80

Agenda

Áreas Clave para mejoras en la Industria del GLP Colombiana

81

Lo que podemos ver hoy

Oportunidades

Presencia del Gas LP en las discusiones de eficiencia

energética

Preocupación en introducir nuevas soluciones

tecnológicas en los servicios de uso final

...

82

83

Lo que debemos ver también

84

Gas LP: Vector Energético Democrático y Universal

Acceso a servicios de energía confiables y económicos para todos es

un pre requisito al desarrollo sostenible;

Falta de acceso a energía afecta a la sociedad como un todo y a mujeres y niños de una manera particular;

Las prohibiciones o restricciones al uso del Gas LP disminuyen la competitividad de la sociedad y discriminan su desarrollo;

Una opción para promover el desarrollo sostenible es el Gas LP: energía disponible, limpia en combustión, moderna, segura, democrática y universal;

La generación de energía distribuida, calor y refrigeración a Gas LP refuerza la seguridad energética del país;

Las Buenas Prácticas en la Industria del Gas LP generan empleos formales, recaudan impuestos, y ayudan a criar una sociedad más educada, justa y moderna.

85

Finalmente….

Resumen, conclusiones y plan de acción

Las buenas prácticas empleadas en Brasil y Chile puedes ser implantadas y

mejoradas en Colombia y en toda la América Latina.

La sociedad, las autoridades y la industria formal del Gas LP de Colombia

poseen todas las condiciones de mejorar el sistema vigente.

Nuevo workshop centrado en los temas más relevantes y urgentes en los

próximos 90 días.

Elaborar un proyecto completo multidisciplinar centrado en las buenas prácticas

en 180 días

Presentar este proyecto como “Case” en el Congreso Mundial AIGLP / WLPGA, en

Miami, USA en Octubre /2014

Agenda

Clausura del Taller de Buenas Prácticas

86

Muchas Gracias

Mauricio Jarovsky

[email protected]

[email protected]

Tel +55 11 99980-8870

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