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Copyright 2014 Tata Consultancy Services Limited

Srinivasa Raghavan VenkatachariSmart Cities focus on Citizen-centric Services

Pais Digital Summit 2015

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Attributes of Smart Cities

Data

Assets

Citizen

Service

Delivery

Communities

Open Data, Integrated Data, Real-time Data

Sensors, Centralized Control, Remote Monitoring, Asset Mapping, City-wide network

Omni-channel, Services come to the citizen, Personalization, Citizen Engagement,

Citizen Experience, Inclusive, Sustainable Behavior, Participatory, Co-creation

Standard Processes, Digitized,New ways of generation and consumption

Social Media, Crowd-sourcing, Engagement

BusinessesDigitized service delivery from government, real-time data, data from citizens on an opt-in

basis, simplified processes

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Smart City Architecture

Technology Enables

City Integrated Infrastructure and Network

Data Centers

Sensors and Devices

Environment

Safetyand

Security

Mobility

SolidWaste

RiskandDisaster

Water

EnergyandUtility

Building

Education

Citizen Services and Engagement

Monitoring and Governance

Economy

Healthcare

Shared Data

Enterprise

Systems

Ecosystem

Data

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A Fine Balance between Citizen and City

Daily Living

Livelihood

Life-long Education/Skills

Life-long Health

Recreation / Social Space

Access to Urban Resources

Infrastructure

Services

. Personal/ Family Value Urban Resident Value bank

Cultural/ Societal Values

Creating City Wealth

City Values

Skills

Wellness

Other Necessities

Success depends on how the limited resources are used in a fair manner

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Citizen centricity improves sustainability

Source: Sustainable Business Leadership Forum, India

Access EfficiencyInfluence

Behavior

Systems

Focus

Citizens become Smart Citizens

Personal Responsibility

Power of sharing economy, Communities

Maturity of Smart City Services

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Designing Citizen-centric Services

Adapted from UK Design Council

Research User

Needs

Visualize

Solutions

Prototype and

Improve

Consider various

segments

Stated and

unstated needs

Consider end to

end Experience

Frame the right

problem

Design for Extremes

Visualize Service touch

points

Align services to

people, not people to

services

Reduce customer

anxiety

Mock-ups/pilots

User Feedback

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1. Citizen-centric Smart Healthcare

Social/Welfare

Organizations

Volunteers/

Hospitals

Government

Customer Segments

People with Chronic Diseases

People in rural/remote places

Elderly people

People with Disabilities

Disadvantaged More

Cloud

Platform

Smart HomeHospital

Telemedicine

Home devices Kiosks Mobile Phone

as a sensor

Predictive

Proactive

Preventive

Personalized

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Citizen-centric Healthcare Scenarios

Monitor for abnormal

events and notify volunteer

Monitor health parameters

events and notify doctor

Caregiver visits home and

takes readings, Doctor

advises via telemedicine

Patient visits kiosk. Doctor

takes readings via sensors,advises via telemedicine

Patient visits hospital. Hospital

uploads plans, monitors health

and wellness through sensors

For people with disabilities,

single elderly/children,

hospitals want to reduce

visits

For people with disabilities,

single elderly/children,

hospitals want to reduce

visits

For people in rural/remote

areas, human touch

For rural/remote areas

where home sensors will be

expensive

Insurers, those who can

afford to pay for the service

For example, unconsciousness1

2

3

4

5

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2. Financial Inclusion in IndiaBanking for All

Number of villages in India = 600,000

40% urban, 60% rural population without bank accounts ATMs per village not viable

Citizen-centric service design - Bank comes to you

Business Correspondent, Mobile Point of Sale Device, Smart Card

Associated policy changeSimplified Know-Your-Customer process, zero

balance accounts

BusinessCorrespondent

Bank

Cloud-

based

Platform

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3. Smart Livelihood/AgricultureTCS mKrishi

mKRISHI

Agronomist

Knowledge support from

Universities

Field

Executives

Field Visits, Field Training,24X7 mKRISHI support On field Training by Expert

Citizen-centric platform for

Crop Planning

Crop Management

Harvesting Management

Citizen centric design with human touch

points - Farmers Communities, Field

Executives, Universities, Experts,

Participatory Sensing, Weather Data

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For example, a TCS mKrishipilot in Brazil

Risk predictions and weather forecasthelp to understand the risk level associated

due to Pest, Disease

Notification systemhelps to take necessary precautionary action to prevent or contain

losses.

Timely Scoutingalerts allows customers to prevent or contain damage posed by the

pest. More precise pest infestation models can be created using scouting data

(Participatory Sensing )

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Summary

Smart Cities is much more than technologies, automation and

Governments

Enables citizens to become smarter, uses human touch point and

communities as necessary

Uses the power of eco-system, shared data for common good

No one size fits all in service design

Use Citizen-centricity for the design of services

Technology can play a key supporting role with IoT, Analytics,

Cloud-based service delivery platforms

Supported by Governance and Policies

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TCS iCity Summary

GOVERNMENT, HEALTH TRANSPORTATION

WATER ENERGY AND UTILITES

Elderly Citizens

Remote Healthcare

DigiGov Framework

Smart Citizen

Services

Reduction of Non revenue Water

Distribution Optimization

WaterManCampus Water

Management Solution

Aqualyzer

Data Hub

New Sensing

Platforms

Security

& Privacy

Distributed

Computing

Data Integration

& Visualization

Optimization

algorithms

Big data

Communications

& Sensor Informatics

Social

Collaboration

Cloud, HPCComputing

GIS

Mobility

People Centric

Flows

TCUP

Fleet Tracking Telematics Solutions

Public Transport Optimization

Vehicle and Passengers

monitoring Safety & Security

Driver Behavior Tracking

Driver Assistance

Remote Energy Management

Smart Meters

Remote Power Plants Monitoring

Power grid solutions

Demand forecasting

mKrishi Digital Farming

TCUPTCS Connected Universe PlatformA high-performance s calable plat form for IoT

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TCS-SMU iCity Lab in Singapore

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Our value to Smart City projects

Vendor-agnosticSI Approach

Extensive Domain Knowledge supported by Solutions/Frameworks

Experience in implementing large-scale SI projects for Governments

In-house R&D Group powering many key areas for Smart

Partnership Ecosystem

Delivery Excellence

Partner mindset

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Thank You