tawasul telecom coverage

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With the growing trend of businesses expanding regionally and internationally, so has the need for secure transfers of internal communication that includes audio, video, and multiple file-types. Our MPLS (Multi-Protocol Level Switching) service not only provides your business with a private network, but is also a trusted fail-safe connectivity solution that helps you optimize the delivery of your data, and meets the growing requirements of the market.

As the region’s first data connectivity provider, we pride ourselves on offering cost effective, easy to use cross-border connectivity over a single network. Our extended reach, and customized connectivity services, make us a true one-stop-shop solution for your business. Our current MPLS portfolio includes:

MPLS VPN is a fully managed Layer 3 Virtual Private Network (VPN) running on our global MPLS cloud. This service is ideal for customers with large networks requiring reliability, cost-effectiveness, and rapid scalability without maintaining large internal overheads and resources. (four types available)

Our Ethernet connectivity solution is a fully managed Layer 2 private LAN-type network running over our global MPLS cloud. This service retains the benefits of the MPLS VPN platform, while allowing you to retain control of your Internet Protocol architecture.

data connectivity

M P L S V P N

any

site

comparing technologies

topologies.

M P L S V P N

Tawasul MPLS VPN is a virtual private network built on top of Tawasul’s redundant MPLS network to deliver connectivity between enterprise locations.

Tawasul MPLS VPN leverages the multiprotocol and labeling capabilities of MPLS to deliver high performance, secured and easy deployed network to link all of an organization’s remote sites into a common network.

What is tawasul MPLS VPN

Tawasul MPLS VPN can scale to over hundreds of sites.

Tawasul MPLS VPN is ideal for interconnecting data centers with branch offices and branches to other branches.

Tawasul MPLS VPN allows enterprises to leave WAN routing to Tawasul’s engineers and keeps fewer WAN engineering on their staff.

Tawasul MPLS VPN MPLS has quality of service (QoS) options to enable preferential treatment of latency-sensitive traffic like voice, video and data.

Tawasul MPLS VPN has four different types to provide services to their customers:

MPLS CloudCustomer LAN

tawasul CPE

Customer CPEtt

MPLS CloudCustomer LAN

tawasul CPE

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1Tawasul Telecom Owned and Managed CPE: In MPLS VPN TYPE1 connection, we will be responsible to provide the CPE to the customer and have full access on the CPE for managing & monitoring while customer will get SNMP read-only access of the CPE for monitoring purpose.

Tawasul Telecom Owned and Managed CPE / Customer Owned and Managed CPE: In MPLSVPN TYPE 2 connection we will be responsible to provide CPE to the customer and Tawasul Telecom will not have any control over customer's CPE but for management and control, customers can connect their own CPE to Tawasul CPE.

3

MPLS CloudCustomer LAN

Customer CPE

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4

MPLS CloudCustomer LAN

Customer CPE

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Customer Owned CPE (Managed by Tawasul Telecom): Customer will be responsible to provide the CPE at their premises and Tawasul Telecom will be having full access on the CPE for managing & monitoring while customer will get SNMP read-only access of the CPE for monitoring purpose.

Customer Owned CPE (Monitored by Tawasul Telecom): In MPLSVPN TYPE1 connection, Customer will be responsible to provide CPE at their premises and having full access on their CPE but Tawasul Telecom will only monitor CPE via SNMP.

Tawasul Ethernet is a virtual private network (VPN) service that provides high-speed wide area network (WAN) service using the simplicity of layer 2 Ethernet connectivity.

Tawasul Ethernet is carried over Tawasul’s fully redundant MPLS network that allows the linked sites to appear as a single logical network with simplified connectivity back to the headquarters and between remote sites.

What is tawasul Ethernet

Tawasul Ethernet is ideal for interconnecting data centers and disaster recovery solutions.

Tawasul Ethernet gives WAN engineers control and responsibility over WAN routing.

Tawasul Ethernet allows administrators to use existing infrastructure and obviates the need for dedicated custom interfaces on network equipment at the headquarters or remote branches.

Tawasul Ethernet enables broadcast and multicast traffic such as video streaming to be simply pushed out across the WAN, without the need of any network redesign.

MPLS NetworkCustomer LAN

L2

Last Mile

benefits

We offer a wide range of solutions and services designed to cater to the growing needs of today’s modern businesses - and we always put you, the customer, first.

Reliability Multiple diversely connected core infrastructure backed by stringent Service Level Agreement.

Security Dedicated channel for maximum data security on a strictly separate private network.

Round the Clock Customer Service Our network specialists provide 24/7 expertise and technical support.

Monitoring. Proactive, round the clock network monitoring by our central NOC team helps you stay updated at all times.

Scalability Instant and seamless upgrades of connectivity requirements including capacity, sites, security, and privacy of transported data.

Class of Service (CoS) Prioritized data transfer in accordance with your business’s requirements, which enables purchased bandwidth to be fully utilized.

Reporting Our easy to use web-based customer portal helps you access detailed reports online - anywhere any time.

We put you first.

HQ | Country C

Branch 2

| Country C

Branch 1 | Country C

HQ | Country B Branch 2 | Country BBranch 1 | Country B

HQ | Country A

Branch 1 | Country A

Branch 2 | Country A

MPLS CORE

service feature set

ServiceManagement

Quality of Service

Additional Features

Topology Options

Feature

ServiceOptimization

Point-to-Point

Hub & Spoke

Partial Mesh

Reporting

Monitoring

SLA

Online Portal

Full Mesh

Additional Prefixes

CoS

Multicast

IPv6

Managed CPE

ProActive Monitioring

Consulting

M P L S V P N

TYPE 1 TYPE 2 TYPE 3 TYPE 4

y

y

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not applicable

not applicable

OFFNET Customer Sites on Tawasul Telecom’sPartners POP (Point of Presence) locations

Tawasul Telecom services are designed to fit a broad range of customer requirements. The building blocks of Tawasul Telecom’s MPLS VPN service architecture listed below enable such flexibility.

Bandwidth: Defines the bandwidth for each customer’s site on Tawasul Telecom MPLS cloud.

Last Mile: Connection from each customer location to Tawasul Telecom MPLS cloud. The last mile connection type and bandwidth is defined per customer site.

Class Of Service: Defines data priority for all incoming and outgoing traffic for each site.

Additional Services: Enables advanced features of customer’s solution.

service architecture

Media / Bandwidth

Taw

asul

MPL

S VP

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Taw

asul

ETH

ERN

ET

ONNET Customer All sites on Tawasul Telecom’s POP (Point of Presence)locations

Customer Site n

Last Mile Quality of Service Additional FeaturesService Type

MU

LTI L

AYER

PR

OTO

CO

L LE

VEL

SWIT

CH

ING

MINIMUM 2 SITES TO INDEFINITE

OPTICAL FIBRECOPPER

WIRELESSLTE

REAL TIMETIME CRITICAL

BUSINESSBEST EFFORT

Media / Bandwidth Class of Service

Class of Service

* FEATURE AVAILABILITY SPECIFIC TO

COUNRTY

Additional PrefixesMulticast

IPv6

Additional PrefixesMulticast

IPv6

service level agreement parameters

* Conditions Apply

Tawasul Telecom provides Service Level Agreements (SLA’s) based on its redundant MPLS Cloud Network. The standard Service Level Agreement parameters are listed in the table below:

Scheduled Maintenance Activities Emergency Maintenance Activities

14 Days 4 Hours

Critical

1 Hour

Serious

8 Hours

Minor

Next business day

99.95 % *

24 x 7 by Tawasul Telecom

Service Availability

Customer Service

SLA Parameters

Response time

Tawasul VPN - Standard SLA *

Outage Notification Time

class of service

Video/Audio streaming Mission critical data (citrix, bank apps....)

Time Critical Purchased Class Bandwidth & Guarantees:

One way delay < 35 ms *Packet Loss < 0.1 %

VOIP, videoconferencing

Purchased Class Bandwidth & Guarantees:

One way delay < 35 ms *Packet Loss < 0.1 %

One way jitter < 10 ms

Real Time

All bursty traffic defined by customer

Best Effort Purchased Class Bandwidth & Guarantees:

No guarantees

Data Traffic (Oracle, MSSQL, FTP)

Business Purchased Class Bandwidth & Guarantees:

Packet Loss < 0.1 %

* Conditions Apply

class of service

TIME CRITICAL

BUSINESS

BEST EFFORT

IE

FINANCIAL APPS

CITRIXFTP

MSSQL

ORACLE

ERPCRM

VOIP

REAL TIME MPLS CO

RE

Tawasul Telecom offers four Class of Service (CoS), catering to customers' traffic optimization requirements.

CoS prioritizes data by dedicating bandwidth to selected classes of data. It allows customers to prioritize traffic according to their business and technical needs.

Tawasul Telecom MPLS VPN service includes access to an on-line portal, as well as detailed monthly reports to track the performance of a customer's network.

The reports provide information per segment such as country-to-country, in-country as well as site-to-site while covering several aspects of the traffic such as interface utilization, class of service and service availability. These detailed reports on network performance provides valuable insight toward network optimization and planning.

Customized and ad-hoc reporting are also available on request.

standardreporting

AVAILABILITY BANDWIDTH UTILIZATION QUALITY OF SERVICE

Tawasul Telecom Reporting - VPN Interface Utilization Report

Customer Name Service Name Location PeriodTawasul_Customer Tawasul VPN Country May-12

Location 1

Location 2

Customer Name Service Name Location Period

Tawasul_Customer Tawasul VPN City - Customer Edge May-12

Time (minutes) % Total Time

Availabil ity - Customer Edge 30d 23h 19m 35s 99.908%

Outage Scheduled Maintenance Activities 0d 0h 28m 14s 0.065%

Outage Emergency Maintenance Activities 0 min 0%

Unavailabil ity 0d 0h 12m 11s 0.027%

Status Time (minutes) % Total Time

0d 0h 28m 55s 0.065%

- -

- -

- -

- -

- -

Status Time (minutes) % Total Time

0d 0h 12m 11s 0.027%

- - - -

Ticket No. Outage Date29222 13th May. Planned Maintenance by Customer30154 23rd May. Problem with connector

Outage Details

Unavailabil ity

Tawasul Telecom Reporting - VPN Service Availability Report

Summary of Service Availability Status

Status

Summary Of Service Outage

Scheduled Maintenance Activities

Emergency Maintenance Activities

Summary Of Service Unavailability

99.908%

0.065% 0% 0.027%0%

20%

40%

60%

80%

100%

Availability - Customer Edge Outage Scheduled Maintenance Activities

Outage Emergency Maintenance Activities

Unavailability

Tawasul Telecom Reporting - VPN Class of Service Report

Customer Name Service Name Location PeriodTawasul_Customer Tawasul VPN City - City May-12

Class of Service ParametersDescription Average / current month Per SLA Comments

Delay ms

Packet Loss %

Jitter ms

Notes

Notes

Notes

SLA does not apply for QoS End to end measurements

Why us?

As a one-stop shop, we provide you with consolidated services that cater to your requirements.

We proudly provide the widest offering of connectivity products and services, with the fastest implementation, in the region.

Our relationship managers and solution architects design what best suits your needs.

With unwavering support, we are a dedicated team of professionals working diligently to serve you.

We have been successfully meeting our customers’ business needs for over 10 years.

www.tawasultele.comTel.: +965 1870011