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Taxpayers registration
ande-services provided by the Estonian Tax and Customs Board
Karin AleksandrovChief ExpertService Management Department
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ESTONIA• Population 1.35 million• Internet usage 71%• Internet banking 98%• Wifi connection is available in more than 1100 public places
ESTONIAN TAX AND CUSTOMS BOARD• state agency under the Ministry of Finance• ca 2000 officials • tasks: collecting taxes to the state budget and protection of society and the economy• clients: all taxpayers, both natural and legal persons (incl 123 000 companies and 35 000 self-employed), and customs clients• the first public body in Estonia that started to offer electronic services to its clients
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Taxpayers’ registration based on other state registers
Estonian Tax and Customs Board maintains the Register of Taxable Persons in order to ensure the performance of functions imposed on the tax authority by law
Registration of taxable persons in Estonia is based on data of other registers:
Data about natural persons: from the Population Register
Data about legal persons: through the Centre of Registers and Infosystems that keeps different state registers, e.g
� Commercial Register
� Non-profit Associations and Foundations Register
� Register of Religious Associations
� Register of State and Local Government Agencies
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Taxpayers’ registration at the Tax and Customs Board
The following persons are registered at the Tax and Customs Board:
VAT-liable persons permanent establishment of a foreign legal person non-resident employers
based on the taxpayer’s application
non-resident paying land tax in Estonia
based on the information from local governments
non-resident submitting the income tax return in Estonia
based on the information from the income tax return
notaries, sworn translators or bailiffs based on the information from the Ministry of Justice
etc
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The unique Personal Identification Code
The Personal Identification Codes (PIC) are generated and maintained by the Population Register of Estonia
PIC is a 11-digit number formed on the basis of the gender and date of birth of a person
Identification information with regard to legal persons is provided through the Centre of Registers and Infosystems. Although companies and organisations have a unique register code, there is no such thing as “eID of the company”. All transactions with regard to legal persons are performed by physical persons using their personal ID Code; corresponding access rights are maintained separately.
PIC functions as a unique identifier for Estonian citizens and residents in both governmental and business services.
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The ID-card - primary personal identification document in Estonia
the ID card has 3 main functions :
1) visual identification
2) authentication when utilizing online services
3) digital signing
the card contains a chip holding a personal data file (incl PIC) and two certificates: one for authentication purposes, and one for qualified digital signatures
the ID-card certificates are linked to the various registers through the Personal Identification Code
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E-services with the ID-card
• signing documents digitally;
• getting access to the databases and information systems of the public sector via the X-Road – an interface between databases with standard authentication system;
• using Internet-based services provided by the state as well as by private companies:
online banks
company services
public services: e-school, ID-ticket, etc
governmental services: e-elections, Commercial Register, e-Tax/e-Customs, etc
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E-services of the Estonian Tax and Customs Board – e-Tax /e-Customs
e-Tax/e-Customs – tax and customs services on the Internet was opened in 2000 offers 24 hours a day
about 30 services for natural persons over 50 services for legal persons
enables secure data exchange, personal information high-speed, simple, convenient, paper-free is a quite unique technical solution on the European tax map as to taxpayer service and communication
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How to become a user of the e-Tax/e-Customs
An agreement for the use of the e-tax/e-customs is concluded with the Tax and Customs Board natural persons - electronically when gaining the first access
to the e-Tax/e-Customs
legal persons – in the tax and customs office
All services to private client are available immediately after the conclusion of the agreement
On behalf of a legal person, on the basis of a power of attorney on or more natural persons may use the e-services. It is possible to determine for every authorised person which services meant for a business client he/she may use in the e-Tax/e-Customs
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Using e-Tax /e-Customs via secure gates
using ID card
using mobile-ID
entering with passwords
Internet banks(7 banks – cooperation partners)
Portal (home page) of the Tax and Customs Board: www.emta.ee
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7 reasons to file the Income Tax Return
via e-Tax/e-Customs
saving time and nerves
income tax return is pre-filled
instant tax calculation
help within the reach of a phone call
money back within five working days
no additional expenses for taxpayers
environment in Russian and English also available
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Example of Functionality:Natural Person Income Tax Return
1. Collect information
2. Pre-fill the return
4. Refund
or
inform
3. Let the taxpayer confirm or correct
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Example of Functionality (2)
Banks, pension funds, insurance,educational institutions, employers and others provide data to TCBWe pre-fill the tax return for the taxpayer and make it available on the Internet or in the service office
The taxpayer reviews the return and confirms or corrects it or asks the information provider to correct their information
If everything is OK, we’ll refund in 5 working days
If there are problems, we’ll inform the taxpayer via the Internet what was wrong or what he or she has to do
Our computerwill check theinformation
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Statistics of the electronically filed tax returns: Corporate Income Tax and Employer Tax Returns – 96.8% VAT Returns – 97.6% Natural Person Income Tax Returns – 92.4% Customs Declarations – 99.8%
E-Tax/e-Customs is the most frequently used service E-Tax/e-Customs is the most frequently used service channel of thechannel of the Estonian Tax and Customs Board – Estonian Tax and Customs Board – 95%95% of of the clients have used it and the service was rated the clients have used it and the service was rated 4.544.54 on on a 5-point scalea 5-point scale(Data of the client satisfaction survey 2008)(Data of the client satisfaction survey 2008)
e-Tax/e-Customs is popular