Tchavdar Elenkov Always ask for the best! date Group Benefit Program.

Tchavdar Elenkov Always ask for the best!

date

Group Benefit Program


• Why Manulife Group Benefits?

• About Manulife Financial

• Teamwork

• Products and services

• Transition to Manulife

• Next steps

Name of Group Agenda…


about Manulife Financial


The Manufacturers Life Insurance Company (Manulife Financial) is a leading provider of financial protection products and investment management services to individuals, families, businesses and groups in selected international markets


RatingsAgency Rating Rating PurposeA.M. Best A++ Financial StrengthMoody’s Aa2 Financial StrengthStandards and Poor’s AA+ Financial StrengthFitch AAA Claims PayingDominion BondRating Service IC-1 Claims Paying


Recognizing the unique requirements of plan sponsors, Manulife Financial has earned a niche for itself in the group life and health market by bringing best of class products and technology to the marketplace.

Group benefits



Teamwork …makes the difference


• Your advisor – ….


• Your advisor – …

• Local Team

• Service Network


Answers … to your questions


When you want them

How you want them


Secure email


interactive voice response


TTY/TDD customer

service


speak directly with Customer Service Representative


Products that deliver

care and

convenience


• ManuScript - Pay Direct Drug Plan

• Electronic claim submission

• Drug Utilization Review

• Direct enrolment

• Dynamic Maintenance


care and

convenience


• ManuAssist – Travel and at home

• 24/7 multilingual toll-free hotline

• Claims payment direct to provider


care and

convenience


• Dental • Electronic claim submission

• Direct enrolment


care and

convenience


• Disability

When you partner with Manulife Financial, we’ll help you identify risks and take actions to minimize the human and economic costs of disability.


care and

convenience


Health and Dental Retiree Option


care and

convenience


TECHNOLOGY


….changing the way

we do business…. so you can

get on with yours!!


Tchavdar Elenkov Always ask for the best!Plan member

services on-line


Personal Coverage over-view


Claim cheques depositeddirectly into the members’

bank accounts

Plan member

services on-line

Plan member

services on-line

Tchavdar Elenkov Always ask for the best!Plan member

services on-linePlan member

services on-line


Claim history



When can I get my nextpair of glasses?

Plan member

services on-line

Plan member

services on-line


Pre-filled forms and brochures


Benefit Booklets on-line


• claims submitted from point of service• claims history & explanation of benefit• direct claims deposit• benefit and coverage information• answers at their fingertips

plan members

for plan members


Plan Administrator

services on-line


on-line enrolment


Member Coverage over-view


in the businessPlan Administration Kit

Forms and brochuresOn-line booklets

On-line policy

The best on-line


Monthly billing statement

Administrator Services on-line


Pre-authorized premium deposit



Payment history



• simple, easy to use..hassle free• easy way to manage enrolment• information to answer inquiries• billing and payment history

plan administrators for plan administrators

less time…improved service

Administrator service on-line


Technology


Transition To

Manulife


…the approach

Pricing

Apply for Coverage

AftercareService

Quote

Benefit Card

InternetSites

Renewal


Pricing

Apply for CoverageQuote

Benefit Card

InternetSites Renewal

AftercareService

Quote/Illustration

• Plan design • Prepare quotation• Present recommendations


Pricing• Calculate price (validate)

– Based on:• Plan Design Selection• Employees eligible• Plan experience (if applicable)

Pricing


Benefit Card


AftercareService


Apply for Coverage• Company

– Complete Application

– PAD

• Employees– Member brochure

– Enrolment Application and Evidence form if applicable

Pricing


Benefit Card


AftercareService


Benefit CardsMember’s passport to Manulife Services

• Wallet ID• ManuScript Card• ManuAssist Card

Pricing


Benefit Card


AftercareService


Internet Sites

• Plan Administrator Secure Site– Enrolment– Member Coverage– Policy, Booklets, Guides, Forms– Billing and Payment History– Secure Email

Pricing


Benefit Card

InternetSites

Renewal

AftercareService


Internet Sites

• Plan Member Secure Site– Enrolment– Coverage – Booklets, Forms– Claims History, EOB’s on line– Direct deposit registration– Secure Email

Pricing


Benefit Card

InternetSites

Renewal

AftercareService


Aftercare Service

• Working together with Manulife• Customer Service welcome call• Service Support

Pricing


Benefit Card


AftercareService


Renewal• 15 months – first renewal

– 12 months thereafter

• Renewal rates reflect:– Who is covered– Expenses – administration, taxes etc.– Cost of Inflation and trend

– Your own plan performance

• Review plan design – make appropriate changes

Pricing


Benefit Card


AftercareService


Teamwork

Products that deliver care & convenience

Technology..changing the way we do business

Delivering.. a complete program


Looking forward for working together


Questions

Date post:	02-Jan-2016
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Tchavdar Elenkov Always ask for the best! date Group Benefit Program.

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