TCO Study on Vblock - Dell EMC Germany · PDF fileTCO Study on Vblock About the impact of...

TCO Study on VblockAbout the impact of Vblock on the TCO of running SAP

May 12, 2010

VMS AG

► Summary

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► VMS Study MethodologyThe SAP TCO ModelCustomer Profiles

► Vblock SavingsL l 1 A iy

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Level 1 AggregationLevel 2 Aggregation

► Vblock Savings in DetailHardware/Software InvestmentI l t tiV

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ImplementationHardware/Software Ongoing CostOperationsContinuous Improvement ProjectsUpgrade Projects

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► Conclusion► About VMS

Summary Introduction

• In this study, VMS compiles the research about one of the latest concepts in bringing virtualization technology and services into the SAP market space: Vblock.

• The comparison of Vblock to today’s existing SAP landscapes is built on the SAP TCO model which includes all components (hardware, software, operations) and the complete life cycle (plan purchase install roll out

PURPOSE AND CONTENT METHODOLOGY

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• VMS compared SAP on Vblock with other options to run an SAP landscape.

• Origin of the savings are the steps shown below, developing from a traditional non-virtualized environment into a Vblock architecture:

complete life cycle (plan, purchase, install, roll-out, operate, maintain, fix, change and improve) of SAP systems. It needs to be stressed that “total” includes the application related cost as well, not only data center cost.

• The TCO of existing landscapes is taken from the VMS Benchmarkbase, which holds more than 2,000 SAP y

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, ,environments with their actual cost.

• TCO for Vblock is extrapolated from the features of the offering derived as well from the VMS Benchmarkbase.

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GBase Cost Level Traditional Setup

Typical average traditional Unix-like or

Windows based SAP l d

x86 basedcost level

With t i t li ti

Virtualized Environment

Virtualized EnvironmentSingle source for purchasing and

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SAP landscape (non virtualized)

Without virtualization homogenous management tool set

Key Findings13% Cost Reduction on Running SAP

VMS expects that using the Vblock infrastructure lowers TCO of running SAP by 12-14%.

Main drivers for the TCO reduction are:

• The flexibility of the approach reduces effort from the start on Planning

SAP TCO model (Level 1)

Vblock triggered savings

Impact on SAP TCO

Hardware/Software Investment 9 - 19%

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The flexibility of the approach reduces effort from the start on. Planning does not need to decide for fixed hardware assignments for years, changes are easy to accomplish.

• Vblock virtualization brings better utilization of hardware, reduces power and floor space consumption. But compared to savings in the area of upgrade, rollout and improvement projects, the latter have much more impact to SAP system TCO

Implementation 22 - 32%

Hardware/Software Ongoing Cost 2 - 5%

Operations 3 - 4%

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impact to SAP system TCO.

• Flexibility extends in project scenarios like rollout, upgrade and change: Building additional test systems, resetting test systems on the fly, adding training systems requires no change in hardware but only reconfiguration and assignment of resources.

• Decoupling SAP systems from hardware by virtualization enables more

Continuous Improvement Projects 20 - 25%

Upgrade Projects 26 - 36%

Table 1: Overall TCO Impact

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• Decoupling SAP systems from hardware by virtualization enables more focused planning of each: the technical infrastructure (Vblock building blocks) and the SAP systems

• Savings in the area of ongoing cost are smaller, since the majority of the effort there is related to the SAP application itself, which is not affected so much by Vblock.

Vblock is a technology and architecture offering. And it makes better use of hardware investment as expected.

But the major savings when looking at Total Cost of Ownership (TCO) are in the area of time and effort for upgrade and continuous change projects.

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• While the overall complexity of IT landscapes grows with the wealth of business processes supported, Vblock reduces complexity in building infrastructure and managing SAP systems.

• A homogenous set of management software is integral part of Vblock and is announced to be extended.P. 4

This is important because overall more than 80% of today’s IT cost is not systems but system and application management.

Who will benefitDynamic comes in very different time dimensions

Dynamics Effect Who benefits

It is easy to imagine and approved by the figures that more dynamic SAP environments benefit more from Vblock than rather static environments.

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milliseconds to seconds

Virtualization helps to exploit machine resources better and to potentially gain better response times

Almost everybody

minutes to hours Virtualization allows to provide significantly more resources for typical peak operations like ERP runs,

About 60% of all SAP using companies have such peak operationsy

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HR salary calculations, month end closure or building BW cubes Industry-wise, these are typically industries

with large customer databases like Utilities, Telecoms, Retail, Banking, Insurance

days to weeks TCO-wise this is the most important effect. While the more technical short time scale effects save on

About 78% of all SAP using companies face continuous changes in their landscape due to V

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hardware cost, the capability of super fast provisioning of new SAP instances or systems brings down operational (FTE) cost, which becomes the more and more dominant part in each TCO framework

g prollouts, functional extensions, release changes, process automation, etc.

Industry-wise, VMS Benchmarkbase shows this to be a challenge especially in Telecom, Services and regulated environments like

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months to years Standardized hardware (building block model of Vblock on x86) can be easily exchanged between SAP and non-SAP environments

Companies in large scale growth, shrink, split & merger situations

P. 5 Table 2: Dynamics of SAP

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FocusThe purpose of this study

BACKGROUND

• VMS has analyzed more than 2,000 SAP systems by the means of comparison to Best Practice.

• VMS best practice analyses are based upon detailed measurement data, collected by the VMS May

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DataCollector (installed on the customers’ SAP systems), along with cost data from the VMS AdaptiveTCO workbench.

WHAT WE AIM AT HERE

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• The goal of the study is to learn about potential benefits of the Vblock architecture.

• The term „potential“ is used, because Vblock has not yet been rolled out in numbers and for a TCO-relevant period of time to enable a study “old” vs. “new” based on real life measurement.

• However, Vblock brings elements together which are well known to VMS in their individual impact on the TCO of running SAP landscapes, such as:V

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• Using x86 (Intel architecture 64bit systems)

• Using virtualization on the level of operating systems, networks and storage

• Using integrated sets of management software to administrate virtual environments

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• The difference made by Vblock is that it brings these elements together into a homogeneous approach.

• The impact of Vblock on TCO is highlighted by comparing a traditional infrastructure setup with a Vblock setup. This will be explained on the following pages on methodology in more detail.

SAP TCO ModelSAP TCO model covers the whole SAP lifecycle

• The basis of this study is the SAP TCO model.

• It covers the total cost (TCO = total cost of ownership) of the entire lifecycle of SAP software.

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• It is structured hierarchically by a total of 3 levels (on the right only levels 1 and 2 are shown), each enabling a more detailed view on the subject.

• In order to understand the impact of Vblock better, VMS even drilled down into another VMS-defined level of detail where applicable. (see detailed findings pages) The drill-y

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where applicable. (see detailed findings pages) The drilldown helps readers to understand their flow of resources when running SAP.

• The study covers CAPEX and OPEX elements. The actual IT cost situation makes OPEX the more relevant area to focus at.

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• The study is based on an installation lifecycle calculation of 5 years.

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P. 8 Table 3: SAP TCO Model

Methodology FAQ

WHAT’S IN – WHAT’S OUT

• The SAP TCO model includes all elements necessary to run SAP in the enterprise but exclude end user equipment and WAN network elements to reach them.

THE COMPARISON BASE

• Vblock is compared against the typical scenario of systems in use today: various Unix, Linux and Windows-based implementations with a variety of M

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• The study as well excludes initial business process (re)design efforts when implementing SAP for the first time. Those efforts are largely driven by the status and demand of an enterprise but not by the hardware, software or infrastructure used.

• Vblock defines a change in landscape architecture. Such a change

p ydatabase products running on dedicated servers.

• Data for the comparison base comes from the VMS Benchmarkbase. The Benchmarkbase holds real life usage, quality and cost data of more than 2,000 SAP environments. It includes a broad variety of i d t i d hi It fl t tt ll y

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triggers the need for education of staff. A one time effort. Since the steepness of the learning curve is very individual and depends where the individual IT team is coming from, it is not considered in this TCO model. The impact of the change is well addressed by offering management tools. In the past the biggest stumbling blocks have been new technologies without appropriate tools – which Vblock avoids explicitly.

industries and geographies. It reflects pretty well the current dissemination of SAP’s products in use. The reference group’s split is shown on the next slide.

• The comparison group does not include any mainframe-based installations From a CAPEX point V

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• Modern storage equipment comes with a lot of software which can reduce TCO significantly. This applies especially for the storage types which EMC supports for Vblock architecture. Such features are e.g. de-d plication fo data ol me ed ction

mainframe based installations. From a CAPEX point of view this would lead to even more tremendous savings when switching from mainframe to x86 based hardware. We see this step as reasonable but rather rare and we wanted to focus on mainstream effects, not on specialties in this study.

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© 2duplication for data volume reduction, …

• However these features are not reserved for Vblock and might as well be used in Unix-like or traditional x86 environments. Since this is a study about Vblock, we tried to avoid mixing all effects and did not take such features into account that are available outside Vblock as well.

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Reference GroupSplitting up the members of the VMS Benchmarkbase

Revenue of companies:

Revenue (billion €) Share

The reference group for this study represents quite well the SAP penetration of these industries (exception is IT –because IT providers are more likely customers of VMS for optimization of SAP):

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< 0.1 2%

< 0.25 2%

< 0.5 9%

Reference Group Share

Manufacturing 41%

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< 2 11%

< 5 22%

Finance 5%

Services 12%

IT 13%VM

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< 10 9%

< 25 22%

< 50 6%Table 5: Distribution according to the number of systems

HealthCare 9%

Others 7%

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Table 4: Distribution according to the revenue of companies

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> 50 9%

Forming ProfilesTypical SAP landscapes are defined as profiles

STARTING POINT

• Although SAP is a standard software and the TCO model is universally valid, each single company and each SAP installation is unique.

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SOLUTION

• For the purpose of the study, VMS defined three different profiles which:

• represent typical SAP customer landscape componentsy on

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• provide criteria to explain the differences

• are based upon real data, commonly found.

• The TCO model is a more abstract model to group different cost aspects

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over the SAP lifecycle. With the help of these three company profiles, readers may find themselves within the model more easily.

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Profiles for TCO Study Three groups: Global player, local player, SME

Global Player(Affiliated Group)

Local Player*(Large Company)

SME(Mid‐sized Company)

Revenue > 10 Bill. € < 10 Bill. € < 1 Bill. €

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Employees > 50,000 < 50,000 < 5,000

Organization Holding company with several subsidiaries 1 company 1 company

Concurrent user 2,500 1,500 500

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ERP/BW/CRM/Portal(Part of all SAP systems)

4 SAP systems: ERP/BW/CRM/Portal

(Part of all SAP systems)

2 SAP systems:ERP/BW

Named user 14,000 7,500 2,500

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Database [TB], P systems only*** 12 5 2.5

Data Center RAID5, mirrored on a distant (>10 km) location

RAID5, mirrored on a distant (>10 km) location RAID5, mirrored

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SAPS 247,000 114,000 54,000

* Local Player means that the major part of the company is located in one country.

** Only part of the whole SAP landscape is focused, because this will be the bundle for Vblock

*** Assumption: Q-systems need the same space as the P-systems

Table 6: Prototype Profiles

Methodology FAQ II

PERCENTAGES

• VMS shows savings as precise percentages (e.g. 22% savings on implementing SAP for a global player) rather than as a range (15%-30%).

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• The VMS TCO model allows to calculate the typical savings for the specific defined profile, which we don’t want to dilute by showing ranges. Of course a new Vblock user might come up with slightly different percentages in the end, since the real world implementation will not exactly be identical to the prototyped profile.

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► Summary

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SAP TCO Vblock Level 1 AggregationOverview of TCO Lifecycle with Vblock-triggered Savings

SAP TCO model Vblock triggered savings

Level 1 Global player Local player SMEMay

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Hardware/Software Investment 19% 14% 9%

Implementation 22% 24% 32%

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Hardware/Software Ongoing Cost 5% 3% 2%

Operations 4% 3% 3%

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GContinuous Improvement Projects 20% 18% 25%

Upgrade Projects 26% 24% 36%

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Table 7: Level 1 Aggregation

SAP TCO Vblock Level 2 AggregationOverview of TCO Lifecycle with Vblock-triggered Savings

SAP TCO model Vblock triggered savings

Level 1 Level 2 Global player Local player SME

Hardware/Software Investment Technical Infrastructure 38% 35% 30%

System Software - - -

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Implementation Process Design 70% 67% 59%

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Technical Setup 87% 85% 78%

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Testing 35% 30% 23%

Training 35% 30% 23%

Hardware/Software Ongoing Cost Technical Infrastructure 23% 17% 12%

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Application Software - - -

Operations System Operations 22% 19% 17%

Application Operations - - -

Continuous Improvement Projects Continuous Business Improvement 18% 17% 26%

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Continuous Technical Improvement 50% 50% 50%

Rollouts 22% 18% 10%

Upgrade Projects Application Upgrade 19% 17% 26%

System Upgrade 81% 75% 64%

Table 8: Level 2 Aggregation

Soft FactsQuality benefit and savings beyond the SAP cost model

The SAP TCO model contains SAP related costs only. Here we mention some other cost related facts which do not affect the SAP TCO but affect business process cost and quality factors in the enterprise:

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(e.g. due to VMware VMotion).

• Increased security and compliance due to standardization and template building.

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to more standardized IT services. Standardized services tend to have better quality and leave less room for failure.

• Saving complete configurations for later use (e.g. in case of disaster recovery) reduces risk and shortens downtimes.

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provisioning, metering and reporting.

• All current applications that run in a VMware environment also run in a Vblock environment. That means in addition to SAP almost all other IT applications can be hosted and operated on a Vblock as well – which leads back to reduced complexity in the IT architecture.

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► Summary

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Hardware/Software Investment

SAP TCO model VMS Vblock triggered savingsIssue

Level 1 Level 2 Level 3 Details Global player Local player SMEHardware/Software Investment

Technical Infrastructure

Computing Hardware Application Server 86% 85% 77% 1, 2, 3, 4

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Database Server 86% 85% 77% 1, 2, 3, 4Storage 10% 5% 0% 1, 2, 3Backup Hardware 61% 64% 63% 5, 6Print Hardware - - -Archiving Hardware - - -y

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gNetwork - - -End-User Environment - - -

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Database - - -Tools - - -Backup Software - - -Print Software - - -

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Archiving Software - - -End-User Environment - - -

Application Software Licenses - - -

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Hardware/Software InvestmentPotential Cost Reduction: up to 19%

Issue # Issue Area Effect

(1) Planning Simple resizing and reconfiguration based on real demand lowers the demand on “requirements prediction” capabilities of the planning team

(2) Pre-integrated Introduction of pre-engineered tested and validated Vblock units with defined May

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(2) Pre integrated package

Introduction of pre engineered, tested, and validated Vblock units with defined performance, capacity and availability – no testing or proof of concept are required

(3) Investment Cost/performance efficient Intel-based Cisco UCS blades

(4) System availability

Built-in cluster-like functionality (VMware High-Availability & VMware Fault Tolerance) with next to zero administrative work replaces the need for cluster solutions based on

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(5) SystemLandscapeRecovery

Integrated backup concept through close integration of backup infrastructure within Vblock. Consistent backups cross SAP landscapes out of the box

High efficiency for backup and recovery with EMC Avamar Virtual Edition for VMware

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Disaster recovery requirements are fulfilled with EMC RecoverPoint. Capabilities include policy based management, application integration and bandwidth reduction

(6) Softwarelicense cost

Reduction in cost for third-party virtualization management tools. Additional cost for VMware and EMC Ionix.Baseline: neutral effect on cost

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Implementation


Level 1 Level 2 Level 3 Details Globalplayer

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Infrastructure70% 67% 59% 1, 5Blueprint/

Conceptual Design

Organizational Change

Change Management - - -

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Technical Setup Installation 87% 85% 78% 3, 4Technical Configuration - - -

Technical Operations - - -

starting to implement SAP

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Technical Conceptual Design

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Project Management

All level 3elements - - -

Testing Testing35% 30% 23% 2, 4

Training Training Tabl

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ImplementationPotential Cost Reduction: 23% - 32%


(1) Planning Reduced efforts for planning, blueprint and conceptual design of the SAP infrastructure as Vblock is already pre-configured regarding compute, storage and

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network. Only planning for the integration into the existing IT landscape is required

(2) Installation process

Simple setup, installation and reconfiguration of virtual machines

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Quick and easy installation of SAP systems due to the usage of pre-configured templates

(3) SAP system management

Creation of individual templates to provide test- and training systems

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Surrounding systems of a SAP landscape (e.g. FTP Server, Print Server, …) can be hosted and operated on Vblock as well

(5) S t EMC I i U ifi d I f t t M i l i t t ll Vbl k

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(5) System management

EMC Ionix Unified Infrastructure Manager as a single point to manage all Vblock components

Hardware/Software Ongoing Costs


Level 1 Level 2 Level 3 Details Global player Local player SMEHardware/Software Ongoing Cost

Technical Infrastructure

Computing Hardware Application Server 45% 40% 33% 1,2,3,4,5

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Ongoing CostDatabase Server 32% 30% 27% 1,2,3,4,5Storage 10% 5% - 2Backup Hardware 50% 54% 47% 1, 2Print Hardware - - -y

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Archiving Hardware - - -Network - - -End-User Environment - - -

System Software Computing SW Operating System - - - g Cos

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Archiving Software - - -End-User Environment - - -

Application Software

Maintenance Fees - - -

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Hardware/Software Ongoing CostsPotential Cost Reduction: up to 5%


(1) Volume reduction

Lower hardware and software maintenance efforts as result of significant reduced number of hardware system piecesM

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(2) Subsequentinvestments

The flexibility of Vblock in providing compute resources prevents immediate additional investments due to typical slighter changes in hardware needs by individual systems

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(3) Homogeneous extension path

The ability to expand the capacity of Vblock infrastructure without re-arranging existing landscape elements. Vblocks and Vblock components can be combined

(4) Investment protection

Changes in the SAP system layout are covered by changes on the virtualized OS level without the need to exchange hardware Additional resource demands are met by V

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protection without the need to exchange hardware. Additional resource demands are met by additional Vblock elements

(5) Green IT Lower energy consumption and reduced need for data center space

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Operations



Local player SME

Operations System Operations System Monitoring Storage, Server, OS 66% 52% 30% 1,2,4,6,7

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System Administration Storage, Server, OS 78% 63% 54% 1 – 7Database 73% 69% 68% 1,2,3,7SAP Basis 0% 0% 5%y

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Backup - - -Archive - - -User Administration - - -

System Problem Management Storage, Server, OS 69% 52% 40% 1 – 7

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ManagementDatabase 18% 21% 23% 1,2,3,7SAP Basis, Early Watch 0% 0% 2% 6

Software Change Management - - -

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System Service Desk & Incident Mgt. - - -

General/Administrative Costs - - -

Operations Application Operation All level 3 elements - - -

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OperationsPotential Cost Reduction: up to 4%


(1) Flexibility on resource level

Adding/removing compute resources or storage to virtual machines based on demand

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(2) Flexibleprovisioning of systems

Adding/removing virtual machines and SAP systems with them based on demand

(3) Reduction of planned downtime

Due to virtualization, e.g. live migration without downtime from one physical host to another – VMware VMotion

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Infrastructure maintenance activities can be delivered to a large extend during regular working hours

(5) Complexityreduction

No H/A cluster tests are required(which is typically very time consuming and error-prone)

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(6) Systemmanagement

Reduced system management efforts through central admin tool EMC Ionix UIM. UIM manages the configuration, provisioning and compliance of a Vblock and multiple mixed Vblocks

(7) Complexityreduction

A pre-configured and standardized Vblock configuration when combined with unified support and end-to-end vendor accountability reduces the efforts for problem management as the variety of interactions to solve problems is smaller

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management as the variety of interactions to solve problems is smaller. There is no ‘ping-pong’ between infrastructure suppliers for root cause analysis and problem resolution

Continuous Improvement Projects



Local player SME

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Business Improvement

Process Design - - -

Organizational Changes - - -

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Business Setup - - -

Interfaces - - -

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CO

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dy

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by

VM

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Management

Testing35% 30% 23% 3

Training

Continuous Technical

Continuous Technical 50% 50% 50% 1, 2, 4, 5 C

ontin

uous

Im

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Technical Improvement

Technical Improvement

50% 50% 50% 1, 2, 4, 5

Rollouts Rollouts 22% 18% 10% 2, 4, 5 Tabl

e 13

:

Continuous Improvement ProjectsPotential Cost Reduction: 18% - 25%


(1) Planning Reduced efforts for planning, blueprint and conceptual design of the SAP infrastructure as Vblock is already pre-configured regarding compute, storage and networkM

ay 2

01

0

network

(2) Flexibility Adding/Removing compute resources or storage to virtual machines based on demand

Adding/Removing virtual machines based on demand

y on

Vb

lock

-

Quick and easy installation of SAP Systems due to the usage of pre-configured templates

(3) IT processstandardization

Creation of (individual) templates to provide test- and training systems

VM

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2010

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by

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G(4) Homogeneouslandscape while expanding

Surrounding systems of a SAP landscape (e.g. FTP Server, Print Server, …) can be hosted and operated on Vblock as well

(5) System Reduced system management efforts through central admin Tool EMC Ionix UIM.

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( ) ymanagement

y g gUIM manages the configuration, provisioning and compliance of a Vblock and multiple mixed Vblocks

Upgrade Projects

SAP TCO model VMS Vblock triggered savings

IssueLevel 1 Level 2 Level 3 Details Global

playerLocal player SME

May

20

10

Upgrade Projects

Application Upgrade Process Design - - -

Organizational Changes - - -

T h i l y on

Vb

lock

-

Technical Setup 90% 82% 76% 1, 4, 5

Business Setup - - - 3, 4

Interfaces 15% 15% 15% 3, 4

VM

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Project Management - - -

Testing35% 30% 23% 2

Training

Upg

rade

Pro

ject

s

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System Upgrade

System Upgrade 81% 75% 64% 3, 4, 5, 6

Tabl

e 14

:

Upgrade ProjectsPotential Cost Reduction: 24% - 36%


(1) Planning Reduced efforts for planning, blueprint and conceptual design of the SAP infrastructure as Vblock is already pre-configured regarding compute, storage and networkM

ay 2

01

0

network

(2) Flexibility Quick and easy provisioning of test- and training systems on demand

(3) Speed Reduction of upgrade runtimes due to options for adding temporary additional y on

Vb

lock

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( ) p pg p g p yapplication servers or compute resources

(4) Options to react

Fallback scenarios (return to original state in case of failure) available right out of the box

f fVM

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(5) IT processstandardization

Simple expansion and scaling of SAP instances in case of higher demand due to increasing number of users or new functions based on the ability to expand the capacity of Vblock infrastructures as the architecture is very flexible and extensible

(6) Investment protection

Vblocks and Vblock components can be combined in extensions. That protects any Vblock investment in case of changing demands which require real additional

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protection Vblock investment in case of changing demands which require real additional hardware resources

► Summary

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Current Limitations & CaveatsVirtualization becomes broadly adopted

• The acceptance of virtualization in the marketplace is overwhelmingly positive. Rarely have we seen a new technology which was adopted faster by their consumers than by the vendors.

• When running SAP in a virtualized environment, we see as of today two areas May

20

10

which we have to keep in mind:

• Application server virtualization does not fully benefit from dynamic assignment of memory. While adding CPU power boosts a server and reduction of CPU works as well, memory is (with small exceptions) assigned statically between 2 boot cycles. This limitation is expected to be removed within 2 years On the scale of hours or days (see table y

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be removed within 2 years. On the scale of hours or days (see table Dynamics of SAP), memory virtualization works very well.

• Regarding DB Server virtualization, users must take support regulations into account. SAP and their database partners support in general productive use in virtualized environments. Details can vary however by product used. E.g. IBM supports DB2/LUW for VMware environments

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essentially in the same way as they do for physical environments. Oracle’s support has some qualifiers and limitations. Customers certainly need to consult the appropriate SAP support notes to find out the support details for their configurations.(This remark is subject to frequent changes in the support policy of the vendors. Check SAP Notes for details)

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• Vblock combines the effort of different vendors (Cisco, EMC, VMware) to offer a homogenous solution. Single source for provisioning and support is essential.

• The TCO consideration for this study is based on the currently (April 2010) available technology and support matrix for SAP products.

► Summary

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About VMSWho we are

2002• VM Solutions GmbH, Heidelberg• VMS = Value Management Solutions = IT creates value• Creation of a new methodology:

DNA level benchmark to measure and compare complex systems May

20

10

2006DNA-level benchmark to measure and compare complex systems

• Germany’s most active benchmarking company• > 1,000 SAP systems optimized• > 50 international customers

New service: Optimizing SAP licensesy on

Vb

lock

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2007

2008

• New service: Optimizing SAP licenses

• Advisory Service: SAP know how - best practice processes• > 1,600 years of SAP data collected• VMS Benchmarkbase is the largest repository of SAP usage worldwide • CAGR 40%V

MS

TC

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2008

2009

• CAGR 40%

> 100 international customers Conversion to VMS AG

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• > 2,000 measured SAP systems• Launch of VMS Process Dashboard

Who are VMS Customers?Coverage of various industries and business models

CPG

Process manufacturingM

ay 2

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manufacturing

Pharmaceuticals

Energy / Infrastructurey

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Manufacturing

Automotive / Aerospace

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Finance

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Services

IT / IT services

VMS AGBurgstraße 6169121 Heidelberg

Copyright © 2002-2010 VMS AG www.vms.net

All rights reserved, including those regarding reproduction, copying or other use or communication of the contents of this document or parts thereof. This publication may only be reproduced, processed using electronic retrieval systems, or copied in its entirety. We reserve the right to update or modify the contents.

Germany

www.vms.net

Phone: +49 62 21 4 38 52-0VMS references and indicates its own trademarks as is practical and appropriate to do so. Other trademarks used in this document are trademarks of their respective owners and will be respected by VMS.

VMS registered trademarks are: VMS, the VMS logo, DNA-level benchmark, VMS Report, VMS Monitor, VMS Process Dashboard, VMS IT Dashboard, VM Solutions.

Photo Credits: Birkenzweig, eliteglobalbusiness, harry_nl, Nick Saltmarsh, pcshow98, twentyeight on www.flickr.com - Download April 2009 - Royalty-free images of iStockphoto®

Facsimile: +49 62 21 4 38 52-22 E-Mail: [email protected]

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