Date post: | 21-Jun-2015 |
Category: |
Technology |
Upload: | jcesarux |
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SUCCESSFULTCO STUDY
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Customer Information
Bank in México that was founded in 1994, now has more than 47 branches in Mexico city, State of Mexico, Metepec, Morelos, Monterrey and Guadalajara, with more than 1,200 employees.
Part of a solid banking group, who has stood for quality and warm service. Within the portfolio of services the bank has over 50 products and services to meet the financial needs of its customers.
“It is a bank that has a customer-focused, And it’s important to count on technology to help increase productivity, reduce costs and benefit our customers” .
CIO of one of the most important bank in México
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AudioConference
E-mail, Calendar
WEBConference
TelephonyVideoConference
Voice MailInstantMessaging (IM)
Authentication Administration
Storage
UserExperience
Authentication Administration
Storage
UserExperience
Authentication Administration
Storage
UserExperience
Authentication Administration
Storage
UserExperience
Authentication Administration
Storage
UserExperience
Authentication Administration
Storage
UserExperience
Authentication Administration
Storage
User Experience
UC Benefits
© 2013 Bicentel. Información Confidencial. Todos los derechos reservados. © 2013 Bicentel. Información Confidencial. Todos los derechos reservados.
Autenticación
Administración
Almacenamiento
Unified Communication
Telephony and Voicemail
MessagingE-mail and Calendar Conference,
audio & video
Stay connected wherever you are.
UC Benefits
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Why C3NTRO?
Just one provider
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Customer´s Solution
NetworkRoutersFirewallsSwitch
AccessMPLS
Servers Imp+Op
MaintenanceInstalation
Servers HwHP
LyncColaboration
AudioChat
E-mailSIP
Presence
IVRLync Apps
MA
INT
EN
AN
CE
A
ND
SU
PP
OR
T
© 2013 Bicentel. Información Confidencial. Todos los derechos reservados. © 2013 Bicentel. Información Confidencial. Todos los derechos reservados.
CUSTOMER´s TCO
Telephony Material
$ 2,
770,
150
Internal Support
decrease $ 51
,000
$ 15
,091Travels
reduction
Internal Process
efficiency
Productivity increase
$ 3,
210,
729
Eco
nom
ic
Val
ue
to C
usto
mer
$2,0
67,6
41
C3N
TR
OS
ervi
ces
$ 71
3,79
6
$ 1,
728,
33
Ban
k T
CO
$ 5
,278
,370
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What does it mean?
$ 5,278,370Customer TCO
=
$ 2,067,641C3NTRO Turnkey solution
Same UC Solution
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Assumptions
TelephonyDirect cost
SupportDirect cost
Indirect costtraveling
IncreaseProductivity
Improve User Productivity
Traffic costs + actual connections + PBX rent
Maintenance Costsrouters switches firewalls
Maintenance Costs7 internal PBX
Capex 7 Corporate PBX
Mensual CostsInternal support resources
Mensual Cost help desk resources
Capacitation travelling costs
Travelling Monthly amount
Travelling time between branch offices
Branch offices process
Executive calls between branch offices
Financial Floor
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Calculations support (1/4)
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Calculations support (2/4)
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Calculations support (3/4)
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Calculations support (4/4)
Av. de las Palmas # 215 - 304Col. Lomas de ChapultepecMéxico D.F. 11000
IPT +52(55)47744950 www.UNIKA..com.mx
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