Richard Quest (CNN Anchor) with Mazhar Ayub (GM, TCS UAE), Jamil Janjua (Group CEO, TCS), Saqib Hamdani (Group COO, TCS), and Ali Leghari (Head of Corporate Affairs, TCS) Leaders in Dubai www.leadersindubai.com TCS Amongst the TCS and Octara partnered LEADING MINDS in the logistics and marketing functions, and helped pull off a hugely successful Leaders in Dubai Conference. Nine business and political headline names took part in the debate on leadership best practices. Speaking at the event were Nobel Peace Prize winning former South African president Frederik Willem de Klerk, Bill Clinton (via videocast), Madeleine Albright, the first female Secretary of State in the USA, Dr Mahathir bin Mohamad, former Prime Minister of Malaysia, Daniel Pink (the author of Free Agent Nation), Kenichi Ohmae (the former director of McKinsey Japan), Arie de Geus (described as "the global statesman" of business change), Spencer Johnson (author of the bestsellers Who Moved My Cheese and The One-Minute Manager), Scott Bedbury (world's leading brand architect, responsible for Nike's Just Do It campaign and the emergence of the Starbucks brand). Leaders in Dubai attracted more than 2,000 business leaders from across Arabia and was held at Madinat Jumeirah, Dubai. What’s Inside Editorial Board Patron Khalid N. Awan Jamil Janjua Chief Editor Adil Ahmad Editor Art Director S. Farazuddin Members of Editorial Committee Mohamed Robel Lubna Sami “TCS will be recognized and respected as a professional, innovative and profitable information and knowledge based logistics/services enterprise that embeds internet based technologies into its internal operating structures and as business solutions for customers; with customer, employee and shareholder interests at the core of its operations; demonstrating a clear concern for ethical conduct and good corporate citizenship; with the objective of growing into a regional and global player, with emphasis on the Middle East, Europe and North America”. Vision Statement TCS Customer Newsletter International Your link to the world of TCS Domestic and Intemational Couriers Jan - Feb 2006 Vol: 2 / Issue: 1 2 4 6 8 9 10 12 13 14 Chairman’s Message Leaders In Dubai Leading Thoughts Khaleej Times Thoughts Fast Express The Citizens Foundation Clean Up The World Envisaging Franchise Ron Kaufman Graphic Designer S. Shahbaz Nobel Peace Prize winning former South African president Frederik Willem de Klerk shares an insight on harmonious coexistence with Richard Quest (CNN Anchor)
Transcript
Richard Quest (CNN Anchor) with Mazhar Ayub (GM, TCS UAE), JamilJanjua (Group CEO, TCS), Saqib Hamdani (Group COO, TCS), and
Ali Leghari (Head of Corporate Affairs, TCS)
Leaders in Dubaiwww.leadersindubai.com
TCS Amongst the
TCS and Octara partnered LEADINGMINDS in the logistics and marketingfunctions, and helped pull off a hugelysuccessful Leaders in DubaiConference. Nine business andpolitical headline names took part inthe debate on leadership bestpractices. Speaking at the event wereNobel Peace Prize winning formerSouth African president FrederikWillem de Klerk, Bill Clinton (viavideocast), Madeleine Albright, thefirst female Secretary of State in theUSA, Dr Mahathir bin Mohamad,former Prime Minister of Malaysia,Daniel Pink (the author of Free AgentNation), Kenichi Ohmae (the formerdirector of McKinsey Japan), Arie deGeus (described as "the globalstatesman" of business change),Spencer Johnson (author of thebestsellers Who Moved My Cheeseand The One-Minute Manager), ScottBedbury (world's leading brandarchitect, responsible for Nike's JustDo It campaign and the emergenceof the Starbucks brand).
Leaders in Dubai attracted more than2,000 business leaders from acrossArabia and was held at MadinatJumeirah, Dubai.
What’s
Inside
Ed
ito
ria
l B
oa
rd
PatronKhalid N. Awan
Jamil JanjuaChief Editor
Adil AhmadEditor
Art DirectorS. Farazuddin
Members of EditorialCommittee
Mohamed RobelLubna Sami
“TCS will be recognized and respected as a professional, innovative and profitable information and knowledgebased logistics/services enterprise that embeds internet based technologies into its internal operating structuresand as business solutions for customers; with customer, employee and shareholder interests at the core of itsoperations; demonstrating a clear concern for ethical conduct and good corporate citizenship; with the objectiveof growing into a regional and global player, with emphasis on the Middle East, Europe and North America”.
VisionStatement
T C S C u s t o m e r N e w s l e t t e r
InternationalY o u r l i n k t o t h e w o r l d o f T C S
Domestic and Intemational Couriers
Jan - Feb 2006 Vol: 2 / Issue: 1
2
4
6
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10
12
13
14
Chairman’s Message
Leaders In Dubai
Leading Thoughts
Khaleej Times Thoughts
Fast Express
The Citizens Foundation
Clean Up The World
Envisaging Franchise
Ron Kaufman
Graphic DesignerS. Shahbaz
Nobel Peace Prize winning former South African presidentFrederik Willem de Klerk shares an insight on harmonious
coexistence with Richard Quest (CNN Anchor)
T C S C U S T O M E R N E W S L E T T E R
Jan - Feb 2006 / Vol : 2 / Issue : 1Page # 02
It gives me great pleasure to see in circulation the6th Edition of our International CONNECT CustomerNewsletter. Over the past few years TCS has madegreat strides in its endeavour to establish itselfas a global enterprise delivering a range of services,with the sole objective of facilitating our valued
clientele in all their professional and personal endeavours. Throughalliances and entities in Europe, North America, and the Middle-East, we can
today transport 'anything from anywhere to anywhere'.
The hard work and effort of TCS People in bringing TCS to its current level iscommendable, and it gladdens my heart to know that it comes from a deep convictionto stay in the pursuit of excellence. Across the world additional opportunities now beckon
us for which we have created new business units. These are Intiana (Travel Services),Octara (Training and Events), Road Transport (RT & OLE), Flyingwarehouse(Customized Airfreight Solutions), and Infothon (soon for web-based services).Three of these have already matured into companies under the collective banner
of the 'Tranzum Group'. TCS will be the pride and flagship Company of the TranzumGroup. The above names, chosen for their commercial acceptability and legal reasons,may take us sometime getting used to. A comprehensive public relations and marketinginitiative will introduce our new family of companies to all our valued clients. Theyear 2006, God-willing, would thus see us emerge as a multiple services groupoperating internationally.
Organizing ourselves for such a momentous challenge has entailed a centralization of the critical support functions ofInformation Technology, Finance, Human Resource, and Corporate Office, which comprise our core strengths. Thisbackup, reinforced by the Mission Statement, will give our new entities the direction, confidence and creativity they needto establish themselves and prosper. Driving this global effort is our proven and winning combination of Jamil Janjua as Group Chief Executive Officer andSaqib Hamdani as Group Chief Operating Officer. It is therefore my great pleasure to announce their elevation to theirnew capacities in which they will move the Tranzum Group forward across all projects and opportunities that come ourway. As we grow and expand our Network across the Seven Seas, we thank our valued customers who have reposed theirtrust in us, and we promise to work even harder in adding value to our services in their service. May the New Year bringpeace, progress, and prosperity for us all.
Mr Khalid Awan, Chairman TCS meets Mr Stephen Harper, Prime Minister of Canada.Mr. Khalid Awan presenting a book on Pakistan to H.E. DavidCollins. Canada's High Commissioner to Pakistan, during hisrecent visit to Canada-Pakistan Business Council in Toronto.
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T C S C U S T O M E R N E W S L E T T E R
www.leadersindubai.com
Hamza Hashmi (Head, Octara MDS) & Robel (TCS, UAE) with Daniel Pink (Management Guru& CNN Anchor)
With Zina (Anchor of Al Arabiya TV)
Hamza Hashmi (Head, Octara MDS) gets his point across to Richard Quest (CNN Anchor) Lunch with Leading Minds
Jamil Janjua (Group CEO, TCS) interviewed by Al Arabiya TV
Group CEO’sMessageIt’s been over two months since the leaders met in Dubai.For those fortunate enough to attend the Conference I amsure it has been a priceless enriching experience. It certainlyhas been for me. I am grateful to LEADING MINDS for havingput together this epic, and humbled and sobered by thehonour bestowed upon TCS, and its managementdevelopment services sister concern OCTARA, by beingassociated with ‘Leaders In Dubai’ in an official enablingcapacity.
We have dedicated this issue to the ‘Leaders In Dubai’, and along with a pictorialensemble, we have also carried some leading thoughts expressed on the manyoccasions during the two days. I hope that these provoke some wholesome thoughtswithin the minds of our valued readership.
These are some very exciting times at TCS. Under the dynamic leadership of ourChairman, Mr. Khalid Awan, we are marshalling our resources into an elaboratebusiness structure designed to leverage the core competencies that our humanresource has acquired over a period of time. In the Chairman’s Message he hasdescribed in detailed his vision for a business future in which multiple business unitswill combine with TCS Courier under the overarching umbrella of TRANZUM, ournew global identity. I sincerely hope and pray that our many teams at work will deliverupon the TRANZUM vision, and develop for Pakistan a homegrown global enterprise.
My thanks to our very valued clientele for patronizing TCS. We would like you toknow that we are alive to the constant need for improvement in our service, andraising the bar for ourselves even if the customers are happy and satisfied.
Jamil Janjua (Group CEO, TCS) and Hamza Hashmi(Head, Octara MDS) with Fionnuala Sweeney (CNN Anchor)
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T C S C U S T O M E R N E W S L E T T E R
Bill Clinton holds forth on the new world order
CNN’s Richard Quest enjoys a brief respite with TCS delegates
Carolyn Clydesdale (Leading Minds’ Event Manager) with Team TCS
Team TCS maintains a high profile presence
TCS & Leading Minds lunch and chill after the event
The Team from Right Selection at the event
Kenichi Ohmae, advisor onglobal strategy to foreigngovernments and multinationalcorporations, says his piece
Spencer Johnson(author of ‘Who Moved My Cheese’),one of the world’s most influentialthinkers, makes his point
EMAAR’s grand vision for a new Dubai
T C S C U S T O M E R N E W S L E T T E R
Jan - Feb 2006 / Vol : 2 / Issue : 1Page # 06
Bill ClintonFormer US President
“When I went to Dubai for the first time I was taken to a technologyfacility where I hooked up to a bank kiosk and found that one canuse a conventional banking service, while at the same time optfor a Islamic Sharia complaint service, which I thought waswonderful. This is a very good example of how cultures and valuescould be merged and offered to the rest.”
“Can the world’s poor be brought into the cycle of wealth andopportunity? Can the benefits of globalisation be extended to thehalf of the world population who live on US$1 a day? I am optimisticabout the future because of the rise of democracy. More than halfof the global population lives in a system where they elect theirleaders.”
“The rise of the non-governmental organizations (NGOs) in bridgingthe gap left by the governments and private sector calls foroptimism.”
Madeleine AlbrightFormer US Secretary of State
“Dubai’s position combining tradition with culture makes it an arenawhere talking about globalisation is highly appropriate. Dubai isDavos (home to the World Economic Forum) but with sand insteadof snow. Globalisation is relentlessly fast paced. The problemcomes with the distribution of wealth. Too much goes to the richcountries. However, to blame globalisation for economic unfairnessis no more useful than blaming the wind. It is up to leaders toshape the consensus as to how to guide the forces of change.”
“In the past economies put up barriers to protect local companiesand indigenous industries. However, this is no solution. We havelearned through history that trade barriers backfire. We need todevelop a work ethic and entrepreneurial spirit in order to thrive.”
“The information revolution has the potential to create an enormousnumber of jobs. With half the population under 18, the region willneed 100 million jobs in the next 10 years. These will not be foundusing the old ways of closed borders and protectionism. The publicand private sectors need to work together. The key in this will beleadership.”
“It is not resources or facilities available to a country, it is how theyare used that will determine the future prosperity of a country.Central to any country is the quality of its leadership. The best giftthat a country can have is first class bankers, public servants, andprofessional bureaucrats, not oil or minerals. Prosperity leadersto better citizens that leads to greater stability which, in turn, leads
to better citizens and greater stability.”
“Abilities and infrastructure like technology allows countries toleapfrog several steps of development. However, the question is,will the technology breakdown intolerance and injustice, or will itmerely modernize without civilizing countries? Technology is nosubstitute for leadership. New technologies are amazing. Theyhelp people do what they choose. However, the future will bedecided by what people choose to do.”
Mahathir MohammadFormer Prime Minister of Malaysia
“When a country is growing you really need to keep track of allthe data involved because you must be informed to assess whetheryou are moving too fast, and perhaps you need to work out whatthe repercussions will be. You must look ahead or you could growtoo fast and produce something lopsided.”
Spencer JohnsonManagement Guru & author of ‘Who Moved My Cheese’
“The more you care for your employees the more successful yourcompany will be, and that means listening to them and hearingwhat they feel about issues such as change. The wisdom of thegroup is always greater than the wisdom of just one leader, so itis important for the company to buy into that. Prosperity is theability to succeed with relative ease. Too much change is not wise,and too many little changes don’t work. You have to make a fewbig, simple changes that will have a significant impact.”
Arie De GeusProfessor at London Business School & former executivefor Royal Dutch Shell
“The price of oil is being driven by speculation, but in the long termit is not in the interest of oil producers to keep oil prices as highas they are presently. The best price for oil producing nations takesinto account the point at which alternative fuels become viable. Ifthe price stays around US$60 per barrel it would be world’s greatestincentive for the development of alternative fuels like solar energyand wind power. Converting gas into liquid fuel became viable atUS$25.”
“Enduring organizations have often changed their core businessmore than twice. They are financially conservative; their leadersare outward looking; they have a strong value system; they allhave a very tolerant management style; and, critically, they do notdefine themselves by the nature of their assets, instead in termsof their human community.”
www.leadersindubai.com
The leaders who gathered in Dubai for the Leaders-In-Dubaiconclave generated a lot of thought on how to make this worlda better place. Reproduced below are some choice quotes.
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T C S C U S T O M E R N E W S L E T T E R
“The present has changed in one crucial way in that Capital haslost its key function. It is no longer the source of competitiveadvantage. Human capital is now the differentiator. The humancommunity has become even more important. Toyota understoodthis 30 years ago, and has been accumulating the knowledge andexperience of its workforce since. That is why today it generatesmore profits than General Motors and its next three biggest rivalscombined.”
Daniel PinkManagement Guru & Speechwriter for US PresidentialCandidate Al Gore
“Painters and sculptors are taking over the boardrooms, whileCFOs are being digitized or off-shored. Automation, Asia, andabundance are re-writing the rules of what will make a successfulbusiness and a successful worker in the 21st Century. Just asmachinery replaced human brawn at the end of the last century,so a combination of commoditisation, growth in outsourcing andthe rise of IT is making ‘routine’ the most dangerous word in thebusiness lexicon in developed economies. If what you do as anindividual, business or country can be reduced to a formula, orseries of repetitive actions, you should be very afraid.”
“Global economies will now be driven by right-brain attitudes wheredesigners, creators and empathisers will be leaders because theirtalents cannot be recreated offshore or made redundant bytechnology. Big picture thinking is difficult to outsource offshoreand difficult to automate. This is where Dubai has a strong advantagebecause it is a crossroads kind of a place – a multi-lingual, multi-cultural place that creates empathies and that’s where great ideascome from. When we empathise towards everyone the world’s abetter place, period! But empathy also has a business advantagebecause it cannot be outsourced or automated.”
”The new conceptual age means living in era of strong creativity.This is an age of novelty and nuance where design has becomea fundamental business literacy. An age when everyone is in thearts and entertainment business. Dubai is in the arts andentertainment business with just 8% of its GDP coming from oiland now 17% coming from tourism – and that’s the arts andentertainment business. The new conceptual age means drivinga full brain economy, with the right side being first among equals,where youth would be better advised studying fine arts than strivingfor traditional MBAs.”
“Kids should now be encouraged not to follow the traditional MBAprogrammes of the left brain era – which are now being outsourcedoffshore – but to follow master of fine arts (MFA) degrees. TheMFA has now become the new MBA because the abilities requiredto obtain it cannot be outsourced and are harder to automate.”
Kenichi OhmaeTop Japanese strategist known as ‘Mr. Strategy’
“The nation state promised much, delivered little and threatens tomake things worse. It has the potential to hold back humandevelopment through artificial compartmentalization of skills andmarkets. By breaking up the world’s population into supposedlyself-sufficient entities, nation states have stymied the realizationof interdependence. Economics and societies thrive on diversity.The most essential element of any successful region must beopenness to the outside world. The concept of native versus
foreigner must be erased, and rules limiting foreign investment orforeign ownership of land or capital must be abolished. Instead,the rest of the world must be viewed positively as the source ofprosperity.”
“Globalisation is really the liberalization of the individual, consumers,corporations and regions from the legacy of the nation state. It isabout the wisdom of choice where consumers buy the best andcheapest from anywhere in the world as per their decision and notthat of the government. Ultimately it is a competitive world, andone that will discipline all members of the global village becausewealth will migrate across national borders.”
Jack WelchWorld’s most admired CEO (General Electric)
"Dubai is the perfect model of a diversified economy. Twenty yearsago, the only thing that drove its economy was oil; now oil onlymakes up 20 per cent of its economy. Dubai has developed aflourishing tourism industry and real estate market, while its taxsystem encourages international companies to set up there. Thisdiversified economy is a "best practice" for the region. Moreover,Dubai has found a way to separate politics from business."
“Human resources are the most critical part of a company'soperations. In my time at GE, I spent all of my time on people.Hiring people is the hardest thing to get right, and I never managedto get it right more than 75 per cent of the time.”
"Differentiate between team members: take care of people whenthey're good and never kick people when they're down. Get thebest players on the field and then your team will win. And finally,with your best staff: love them, kiss them and pay them beyondbelief."
"Diverse corporations and multi-business groups are the greatestthing in business as far as I'm concerned – as long as youunderstand your core competencies. Multi-company groups areable to handle economic cycles better but they always need tohave a common culture, shared ideas and a single purpose."
Mohammed Al GergawiChief Executive Officer of Dubai HoldingChairman of the Young Arab Leaders (YAL) ExecutiveCommittee
"His Highness Sheikh Zayed bin Sultan Al Nahyan, the late Presidentof the United Arab Emirates, took his people – and this region –into a new era of prosperity, through his vision and leadership. Hegave them a belief in the future and unleashed the potential of hispeople."
"Great leaders should incubate their people, then move them up,give them chances and forgive their mistakes."
"This region has always been innovative, and Sheikh Mohammedhas shown us we can achieve anything if we believe we can. Nowthe UAE ranks as the best business and economic environmentin the Arab World, as well as number 16 in the world."
"Sixty per cent of the UAE's population is under 18, and it is ourduty to develop the next generation in this part of the world."
T C S C U S T O M E R N E W S L E T T E R
Jan - Feb 2006 / Vol : 2 / Issue : 1Page # 08
The Khaleej Times International Forum
The Khaleej Times International Forum brought together thecream of the East and West to discuss "Muslim World andthe West: Coexistence of Civilizations." Heads of Government,Consuls and prominent businessmen attended the event thatcleared many misconceptions between the two civilizations.It was the third discussion hosted by the Khaleej Times, andattended as panelists by Lord Merlin Victor Hay who is theEarl of Errol and Lord High Constable of Scotland and amember of the British House of Lords. Also on the panel wasLord Nazir Ahmed of Rotherham, a Muslim Asian Memberof the British House of Lords and a leading voice in the 'Inter-faith Inter-religious Dialogue Group' in British Parliament.The third panelist was Lady Olga Maitland, president of theDefence Strategic Forum and a former Member of the BritishParliament, and Mohammad A. R. Galadari, Chairman of theGaladari Group.
A balance of perspective is lacking in the way both the Westand the Muslim World deal with each other was Lady OlgaMaitland's view. "You have a West that is fabulously rich andstrong, whereas the Muslim society by and large lives undermiserable conditions of poverty and dispossession," she said."The Muslims do not hate the West. What they hate is,however, certain policies of some Western countries." Theneed of the hour, according to Lord Merlin Victor Hay, is tounderstand that the ethical core of all cultures is one, beneaththe external differences that keep them apart. Lord NazirAhmed was blunt in his analysis of Western attitudes that hesaid smacked of double standards. The consensus thatemerged from the highly stimulating discourse was thatdialogue alone is the way forward for cultures and civilizationsto coexist. Javed Malik, consultant Khaleej Times InternationalForum, set the tone of the discussion in his opening remarksby stressing that the publication of the blasphemous cartoons
Chandra Mohan Bhandari (Indian Ambassador) and Ahsan Ullah Khan(Pakistani Ambassador) - on a common wicket
Naeem Ijaz and Jamil Janjua - the TCS presenceJillian Burns
cannot be called 'freedom of expression'. The Group CEO TCS,Jamil Janjua, was there along with the TCS Business DevelopmentLeader Naeem Ijaz, understanding the issues at stake in aneffort to help bridge the divide.
British parliamentarians Lord Merlin Hay, Lord Nazir Ahmed and Lady Olga Maitland withMohammad A. R. Galadari share a light moment
Lord Nazir Ahmed goes on the front foot Val Thomas and Jemma Nicholls- seeking an enlightened path
Mohammed A.R. Galadari, Chairman, GaladariGroup, with Lady Olga Maitland, President,Defence Strategic Forum, UK and Formermember of Parliament UK
John Hawkins (British Consul General)and Lord Merlin Victor Hay, Eari of Erroland Lord High Constable of Scotlandand MP, UK
Coexistence ofCivilisations
Fast Express is a recent entrant in thecourier and logistics business in the region.The company commenced commercialoperations on July 1, 2005 with employeesfrom diverse nationalities and deep domainexpertise.
Fast Express is part of the Emirate NationalGroup (ENG) which owns Fast Rent A Car,a market leader in the transportation solutionsindustry with a fleet strength of more than7,000 vehicles. ENG employs more than1800 professionals.
Fast Express is headed by Mr. Kartik Pandit the General Manager whois an industry veteran with more than 25 years of experience. Kartikwas last employed with Blue Dart Aviation Ltd, India, as its Deputy ChiefOperating Officer and CFO."I am happy to have established a promising working relationship withTCS, a leader in its own country and a well know name in UAE" saysKartik. He believes that the beginning of this relationship with TCS isa step in its chosen direction wherein Fast Express has ambitious plansto add locations and service centers both in the UAE and Internationally."I believe that TCS is very well positioned under the leadership of Mr.Jamil Janjua and will emerge stronger in the region" says Kartik.
Relishing the challenge at Fast Express
A promising relationship&
Mr. Kartik PanditGeneral Manager Fast Express
Al Batha Group is a conglomerate with diversifiedinterest in trading, manufacturing and services. TCSExpress Worldwide has a long relationship withcompanies belonging to the Al Batha Group of UnitedArab Emirates, and they are Founder Customers thatTCS has been catering to very successfully for thepast 8 years.
Al-Batha Group
TCS and Al Batha, an enduring relationship
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T C S C U S T O M E R N E W S L E T T E R
A high concept trainingprogramme on TeamResults & CriticalThinking, designedcollectively with TCSand delivered by AdnanButt (a SpecialistHospitality Trainer withAccor Hotels/UAE),incorporating Team Workand Team Building, was
held at Mercure Grand Hotel located on the top ofJebel Hafeet mountain in Al Ain . The scenic viewand location was inspiring and motivating, andprovided a great learning environment .
TEAM TCS: R- L Rajesh Goveas ; Robel ;Osama ; Mazhar Ayub ; George Tone; Sonaidah; Ayub.Standing R- L Naeem Ejaz; Shabeen Haris ; Adnan Butt; Asam Maqsood ; Faraz Siddiqui
ADNAN BUTT ON TEAMWORK
T C S C U S T O M E R N E W S L E T T E R
Jan - Feb 2006 / Vol : 2 / Issue : 1Page # 10
Challenges, challengesand more challengesThe Citizens Foundation (TCF), one of Pakistan’s most credibleand successful non-profit organizations, organized an engagingpresentation entitled “TCF’s Rehabilitation Strategy andProposal for Pakistan’s Earthquake Victims,” at the PlazaBallroom, Inter-Continental Hotel, Dubai, recently.
Attended by a multinational audience, the event focused onTCF’s relief and rehabilitation efforts conducted in theearthquake-affected northern areas of Pakistan. Mr. AhsanSalim, Chairman, along with founder-directors Mr. Ateed Riaz,Mr. Mushtaq Chapra, Mr. Arshad Abdullah, and Mr. ShahidAbdullah, flew in from Pakistan to attend the event.
Working in tandem with national and international groups, theTCF Relief Fund, quickly developed a two-pronged strategyto deal with the calamity: first, to provide immediate relief tothose affected, and second to work on a long-term rehabilitationprogram to rebuild communities.
In its immediate relief program, TCF provided basic carepackages which included tents, blankets and food rations.“Our target was to provide basic care packages to 20,000affected people but by the time this operation winds up towardsthe end of this month, we would have reached out to over30,000 people, well exceeding our initial target,” said Mr. AhsanSaleem.
TCF Chairman Ahsan Saleem being interviewed by ARY Television at the event.
“Seeing the plight and the numbers of injured being broughtin, we were compelled to set up three field hospitals,” headded.Explaining TCF’s long-term rehabilitation plans, Mr. ArshadAbdullah, said that the second phase envisages ‘rebuildingcommunities’ by providing 5,000 permanent houses to thoseaffected by the earthquake. The communities will be establishedon a “self-help” basis. The reconstruction will take into accountthe usage of material available from the rubble. TCF encouragesparticipation of women at the decision making level and in theactual re-building process. The entire reconstruction effortwould be an “all-inclusive” participation from the community.To find out more about the TCF Relief Fund and to contributetowards its efforts in providing earthquake proof shelters tothe victims of this natural disaster, please visit
www.tcfrelieffund.org
The Great Air Bridge
Walkabout Development Solutions QUAKEJUMPERSRelief and Rescue missions continue unabated
STOCK AFFAIRS!in pursuit of a thriving Capital MarketIn response to the long-felt need for investor education, theCentral Depository Company of Pakistan (CDC) hasembarked on a journey of investor awareness, initiating aseries of Road Shows for educating the investors. The showswill be conducted in Abu Dhabi and Dubai on March 23 andMarch 25, 2006, respectively, with the cooperation of PakistanBusiness Council. Expert speakers and officials of the Securityand Exchange Commission of Pakistan (SECP) and theStock Exchanges will throw light on different aspects ofinvestment, and dispel myths and apprehensions about themarket. The Pakistani market has matured considerablyover the last few years owing to better regulations andimproved mechanisms with average daily turnover runningin hundreds of millions of shares and a Market Capitalizationof over Rs. 3 trillion (Karachi Stock Exchange only). If you'rein Abu Dhabi or Dubai on the dates mentioned above, makesure you don't miss this great opportunity to get abreast withstock affairs!
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T C S C U S T O M E R N E W S L E T T E R
With wife Amy caddying, Chris DiMarco wonthe inaugural Abu Dhabi Championship with ascore of 20 under par. The event attracted topplayers like Vijay Singh, Colin Montgomerie, andSergio Garcia together with the incomparableAmerican John Daly, Danish Ryder Cup starThomas Bjorn, Spain's Miguel Angel Jimenezand young guns Paul Casey and Ian Poulter.
World number one Tiger Woods won the Dubai Desert Classicat the third attempt after a play-off with defending champion ErnieEls at the Emirates Golf Club. Both players were locked at the topof the leaderboard on 19-under par (269) after a last round that wasas nerve-wracking as any in the 17-year history of the DubaiAluminium (DUBAL)-sponsored event. "It's a great start to the yearand means a lot to me - Ernie's got three of them so it was nice of
him to give me one," smiled Woods after receiving the trophy andthe $400,000 winner's cheque from His Highness Sheikh Maktoumbin Mohammed bin Rashid Al Maktoum. The Shaikh Maktoum GolfFoundation aimed at identifying and nurturing future generation ofArab champions received a massive initial boost with a $ one millioncharity putt at the Emirates Golf Club, the home of the Dubai DesertClassic. Tiger Woods, the newly-crowned champion, and MohammedAli Alabbar, chairman of Golf in Dubai, the promoters and organizersof the European PGA Tour event, took part in the putting competition- sponsored by Byrne Equipment Rental LLC. Over nine million hitsfrom all over the world were recorded on the official website of theDubai Desert Classic -- a new milestone for the European PGATour event, promoted and organized by Golf in DUBAI.
at
Tiger Woods competes in the $1 million Byrne charity putt competition asMohammed Ali Alabbar, chairman of Golf in Dubai (GiD), Mark O'Meara,Mohammed Buamim, vice chairman of GiD, and Seamus Byrne of Byrne lookon at the Emirates Golf Club
Abu Dhabi Golf Championship& Dubai Desert Classic
Tiger Woods receives the Dubai Desert Classic trophy from His Highness Sheikh Maktoum binMohammed bin Rashid Al Maktoum
TCS got prime positioning at both events on the giant state of the art superhigh-resolution hypnotic LED screen strategically located on course, togetherwith approximately 25 high resolution close circuit televisions placed aroundthe course in all hospitality, catering and pavilion areas in full view of the verylarge and august gathering. TCS was in the high-powered company of GULFNEWS, ETIHAD AIRWAYS, ALDAR, STANDARD CHARTERED BANK, ADNOC,NISSAN, AIRBUS, MONT BLANC, ROLLS-ROYCE, OMEGA, and TIMEOUT.
T C S C U S T O M E R N E W S L E T T E R
Jan - Feb 2006 / Vol : 2 / Issue : 1Page # 12
Mazhar Ayub, General Manager TCS receives the Clean UpThe World Award, and shares a moment with Yaqoob M. Ali ofthe Environmental Engineering Department, Dubai Municipality
Clean Up The World Daycelebrated in Dubai
is one of the largest cargo companies in Dubai working for the last 10years sending consolidate shipments to Sudan through air and sea. It wasone of the first sea-freight customers of TCS Dubai, using the TCS Networkto ship their containers and parcels. The Managing Director of SudaneseHouse Cargo, Mr. Ali, has praised TCS, saying that he finds TCS verycompetitive and an excellent service provider. "It is very convenient to dealwith TCS as I find them to be a one-stop shop for all my logistic movements."Thank you Mr. Ali!
TCS functionaries cleaned up with a gusto! and then enjoyed a well deserved lunch in the park
SUDANESE HOUSE CARGO
Asam Maqsood, Territory Manager, TCS ExpressWorldwide L.L.C with Mr. Ali, Managing Director,
Sudanese House Cargo
2nd year running TCS joins concerned Dubai citizens
w w w . t c s u a e . c o m Page # 13
T C S C U S T O M E R N E W S L E T T E R
Envisaging
The dynamism at TCS is all set to receive further impetus withthe coming on board of Tracey Furey to plot a sustainable pathto greater growth and prosperity through franchising. Traceyis managing director of Dubai based Franchise DevelopmentServices with offices in the US, UK, Europe, Middle East, NorthAfrica and Asia. Having signed on the dotted line with JamilJanjua (Group CEO, TCS) in Dubai, Tracey made her way toKarachi to put in focus for the TCS top management the issuesat stake. With the TCS Chairman Mr. Khalid Awan in the chair,the presentation underlined that adopting the franchisingstrategy will add credence to the TCS mission of being marketinnovators, and allow TCS to raise the return on investmenton its accrued know-how. “The TCS People will be encouragedto be open to unconventional ideas and services, and recognizenew trends at very early stages,” said Mr. Awan, expressinghis ambition to see the TCS Network grow from its present204 locations in Pakistan to 500 locations and beyond,expanding to overseas TCS businesses.
TCS has taken in hand an elaborate cyber-branding strategyreinforced through Call Center operations. Customer Relations,Sales, and the Operational backbone in the TCS franchisemodel will remain with the mother ship to the great advantageof the franchisee. Franchising enables expansion without therisk of high capital expenditures and debt accrual, and evolvesbusiness without stress to central operations.
Franchising is a business model that has been in existencefor centuries, and one that has crossed all cultures andeconomies. It was first practiced in medieval Europe wherethe task of collecting feudal taxes was assigned to individualswho whilst keeping the bulk of the taxes, paid a levy to thecountry’s kings and queens. Hence the term ‘royalty’ usedtoday to describe the dividend franchisees pay to franchisers(owners/principals). Branded giants such as Singer sowingmachines and Coca-Cola practiced the franchise model asearly as the 1890s, and its popularity amongst businessinnovators surged in the USA in the 1950s.
Also in attendance at the presentation were Mrs. Sadia KhalidAwan, Ms. Saira Awan, Mr. Jamil Janjua (Group CEO, TCS),Mr. Saqib Hamdani (Group COO, TCS), Mr. Naseem Javed(Consultant), Mr. Salman Akram (Head of Marketing, TCS),Mr. Ali Leghari (Head of Corporate Affairs, TCS), Mr. HamzaHashmi (Senior Manager, TCS Octara), and Adnan Nayab(Senior Manager, TCS Retail Network). Tracey’s second visitto Karachi focused
FUTURE OF FRANCHISING LOOKING GOOD!Jamil Janjua (Group CEO, TCS), Tracey Furey, Saqib Hamdani (Group COO,TCS), and Ali Leghari (Head of Corporate Affairs, TCS) in the midst of a brainstormin Dubai
on plumbing the depths of the TCS Franchise Model with adedicated Task Force set up for the purpose. She conducteda Workshop to create a mission and vision statement for theTCS franchise, and brainstorm TCS core values, and theirrelevance to the TCS franchise structure. The primary andsecondary geographical targets were debated upon, in additionto what specific tools and services will TCS provide, and howthese can translate to Franchisor/Franchisee revenue streams.
FranchiseTracey Furey Lends A Hand
The president of the Dubai-based
National Association of Freight
Logistics (NAFL), Captain
Mansoor Yasin A. Ghafoor has
been selected as one of the twelve
vice-presidents of the International
Federation of Freight Forwarders
Associations (FIATA) extended
board. NAFL, which is the UAE’s
representative organisation in
FIATA, will host the 2007 FIATA
World Congress in Dubai.
N A F L
Fuelled Growth
T C S C U S T O M E R N E W S L E T T E R
Jan - Feb 2006 / Vol : 2 / Issue : 1Page #14
“It gives me great pleasure toannounce the ' TCS UAE Manof the Year-2005 ' Award forAsam Maqsood. He receives atoken 1000 Dh reward. Asam’sdedication, commitment,willingness to learn and change,business targets achievements,the single minded pursuit ofquality work, and effective teamplayer fit have earned him thisdistinction for a consistent'sterling' performance throughout 2005. Other TCS people inthe running were Syed Saeed,Naeem Ijaz, Mark Alester andShabeen Harris.”
Jamil JanjuaGroup CEO, TCS
YEAR 2005AWARD
UAEMAN OF THE
Leaders in Dubai Business Forum 2006
Register before 31 March and save USD 650. Also receive a prebooked seat for the event so you have more time to network!
Two days of successful business,one opportunity to network.
Colin Powell on Taking Charge. Michael Eisner on Growth through Innovation.
Her Majesty Queen Noor on Leadership & Public Service.
Lou Gerstner on Leading Change. CK Prahalad on Corporate Strategy.
Edward de Bono on Creative Thinking. Harry Dent Jr. on Predicting the Economic Future.
28 - 29 November 2006, Dubai International Convention Centre
