April - June 2009, Vol: 5 / Issue: 2 TCS Customer Newsletter International Editorial Board Patron Khalid N. Awan Chief Editor Jamil Janjua Editor Adil Ahmad Graphic Designer Syed Shahbaz Member of Editorial Committee Mohamed Robel Chairman’s Message 2 Logistics Diplomacy 3 Dubai Islamic Bank 4 Maui Jim 4 Global Frontiers 5 Hot Brands 6 Manuka Honey 6 Contnental Couriers 7 SMI World Wide 7 TCS Champs 8 Bowling out Quisas 9 Friends of AKUH 10 Its been a harrowing few months, and the pundits of doom and gloom have had a field day sending shivers up and down the collective spine. Dubai has weathered the storm, however, along with a good part of the world. In many respects the economic crisis has served a useful purpose by shaking vigorously the system and ridding it of deadwood. The carperbaggers have been carpeted in no uncertain manner, and the fly-by-night operators sent packing on a one-way ticket to oblivion. The feel-good factor is tempting but not free of challenges. There is a sigh of relief as oil prices have surged to $66 per barrel with rising industrial activity in Japan, Britain, Germany and India. Expanding Business New TCS Outlet opens in DEIRA TCS & DUBAI on the Move All thumbs up! Customer Services team at TCS Raja Sajjad Jason Humeira Sharjeel Umer ...Greater transparency, increased public-private partnerships, and coordinated actions from all economic sectors are urgently needed to tackle the impact of the current global economic downturn and overcome the recessionary trends to work towards sustainable development in the view of experts at a public policy forum in Dubai organized by the Dubai School of Government... Continued Page 05
Transcript
April - June 2009, Vol: 5 / Issue: 2
TCS Cus tomer Newslet ter
International
Editorial Board
PatronKhalid N. Awan
Chief EditorJamil Janjua
EditorAdil Ahmad
Graphic DesignerSyed Shahbaz
Member ofEditorial Committee
Mohamed Robel
Chairman’s Message 2
Logistics Diplomacy 3
Dubai Islamic Bank 4
Maui Jim 4
Global Frontiers 5
Hot Brands 6
Manuka Honey 6
Contnental Couriers 7
SMI World Wide 7
TCS Champs 8
Bowling out Quisas 9
Friends of AKUH 10
Its been a harrowing fewmonths, and the punditsof doom and gloomhave had a field daysending shivers upand down thecollective spine.Dubai has weatheredthe storm, however,along with a goodpart of the world. Inmany respects theeconomic crisis hasserved a usefulpurpose by shakingvigorously the system and
ridding it of deadwood.The carperbaggers have
been carpeted in nouncertain manner, and the
fly-by-night operators sentpacking on a one-way
ticket to oblivion.
The feel-goodfactor is temptingbut not free ofchallenges. Thereis a sigh of relief asoil prices havesurged to $66 perbarrel with risingindustrial activity inJapan, Britain,
Germany and India.
Expanding BusinessNew TCS Outletopens inDEIRA
TCS & DUBAIon the Move
All thumbs up! Customer Services team at TCS
Raja
SajjadJason
HumeiraSharjeel
Umer
...Greater transparency, increasedpublic-private partnerships, andcoordinated actions from all economicsectors are urgently needed to tacklethe impact of the current globaleconomic downturn and overcomethe recessionary trends to worktowards sustainable development inthe view of experts at a public policyforum in Dubai organized by theDubai School of Government...
Continued Page 05
02 April - June 2009, Vol: 5 / Issue: 2
TCS Customer Newsletter
My sincere best wishes to our readership. I hope we have all successfullynegotiated the turbulence of these very dynamic and challenging times. TCSembodies the same bedrock principles which have enabled us to serve youwith a commitment that has won your trust over the last 25 years.
It gives me great pleasure to announce the elevation of Saqib Hamdani to theposition of Chief Executive Officer of TCS. This appointment is in recognitionof his outstanding performance as Chief Operating Officer for the past 5 years.
My sincere thanks to Jamil Janjua for his tireless services that have seen TCSgrow under his watch as CEO and Group CEO. Jamil is now taking a wellearned retirement, but only in the formal sense of the word, having reachedthat magic number when one traditionally takes retirement. However, givenhis enormous store of experience and business acumen, as also his youthfulvitality, JJ will continue to engage with TCS as a Consultant, a pricelessresource in these very challenging times. So even as I wish him a fond farewell,let me extend to him a hearty welcome back! and may we continue to harmonizetogether in the exploring of new horizons for many more years to come.
It was a pleasure hosting once again the Friends of AKUH in UAE, and mysincere thanks to Mr. and Mrs. Mohammad Nafees for permitting the use oftheir lovely residence for the occasion.
Thank you very much for reposing your trust in TCS.
Khalid N. Awan
MessageChairman's
It is said that all good things must one day come to an end. Not necessarily!I think. TCS has been more than just a good thing in my life. Given the abruptand premature end of my flying career in my first job as commercial pilot, TCShas provided me with a second opportunity to make a different kind of namefor myself and earn a respectable livelihood, all the while taking pride in thefact that I have been part of a select band of trailblazers who have given newmeaning to the spirit of enterprise.
I would like to thank Mr. Khalid Awan for his very kind words, and wish toexpress my deep gratitude for the opportunities that he has made availablefor me through TCS, and the many learnings and wisdoms that he has impartedto me over the years of our association.
I look forward to engaging with TCS in my post retirement period, and continuingto be of service to our most valued customers. Thank you for your vote ofconfidence.
"TCS will be recognized and respected as aprofessional, innovative and profitable informationand knowledge based logistics services enterprise"
Chief Editor’sMessage
TCS Customer Newsletter
03www.tcsuae.com
TCS and the French have developed an excellent rapportover the years, with French university students of Logisticsvisiting Dubai during their summer vacations to do internshipswith TCS. Mazhar Ayub Khan, the Head of InternationalLogistics Worldwide at TCS, has taken a step to further thatspecial bond which has developed, and been to France ona lecture tour that has developed a great deal of goodwillfor TCS, and gained for him glowing remarks from studentsand faculty members alike.
Anne-Chantal Drain, the Head of Vocational Bachelor'sdegree in Distribution and International Transport,Département Transport-Logistique, University Institute ofTechnology, Universite de Franche-Comte has writtenappreciating valuable insights provided to 1st and 3rd yearstudents of Transport and Logistics Management about theCompany TCS, Mazhar’s career as a logistic practitioner,as well as the specificities of Dubaï.
“We are convinced that one of the best ways to prepare ourstudents to a working environment is to have practitionersspeak about their experience, and yours is truly fascinatingfor French students,” she wrote. “Globalization has nowbecome an everyday reality, representing new challengesfor companies. They have to structure their supply chainand distribution network to take advantage of global sourcing
and marketing and your lecture clearly showed that thisrequires new types of specialists in this field.”Sylvie Courroy, the Head of Studies, IUT Belfort Montbiliard,Department GAC has been equally appreciative of Mazharof TCS for interacting with Business students from GestionAdministrative et Commerciale Department, Marketingstudents from the Techniques de CommercialisationDepartment, Applied Languages students from the LEADepartment, and Transport and Logistics students from theGLT Department of IUT Besancon-Vesoul. Viva le TCS!
Logistics Diplomacy
Sylvie Courroy (Head of Studies, IUT Belfort Montbiliard) andfaculty members with Mazhar
French internees with Team TCS in Dubai.
04 April - June 2009, Vol: 5 / Issue: 2
TCS Customer Newsletter
Maui Jim began as a small company selling sunglasses onMaui, Hawaii, back in the early 1980s. Today, Maui Jim isthe fastest-growing polarized sunglass maker in the world.
As local demand grew for sunglasses that provided advancedprotection from the severe glare and UV rays of the Hawaiiansun – without distorting the beautiful colors of the Island, thecompany developed proprietary technology – PolarizedPlus,which was later patented.
Today, the company sells more than 70 styles and 200 SKUsand is the fastest growing polarized sunglass maker in theworld.
Maui Jim ties up with TCS for their courier needs. TCScouriers are trained to handle the spectacles and glasseswith special care
For further information on Maui Jim sunglasses,contact 888-Maui Jim, or visit the company online, atwww.mauijim.com
L 2 R: Amy Chatterton (Operations Manager), Khawar Qamar (TCSTerritory Manager), and Urbano Borges (Logistics Supervisor)
Dubai Islamic Bank has the unique distinction of being the world’s first fully-fledged Islamic bank. Since its formationin 1975 Dubai Islamic Bank has established itself as the undisputed leader in its field. Islamic banking and financeare now one of the world’s fastest-growing economic sectors that comprise more than 400 institutions with assetsunder management in excess of US$ 1 trillion (US$1,000 billion).
L 2 R: Jason D'souza (Customer Services Manager, TCS UAE), Khizer Mapara (Product Manager Cards Portfolio,DIB), Usama Mohammed Salah (Head of Cards Operations, DIB), Ayub (Operations Manager, TCS Dubai), andShabeen Harris (Territory Manager, TCS UAE).
Spectacular Spectacles!Maui Jim Mania Takes Hold
“ TCS hassuccessfullysigned up withDubai IslamicBank fordelivery of itsWelcome CreditCard”
DUBAI ISLAMIC BANK &
TCS Customer Newsletter
05www.tcsuae.com
Global Frontiers is a leading U.A.E.Free Zone-based company specializingin satellite communication solutions,network infrastructures andcommunications security.
Global Frontiers is the regionaldistributor for General DynamicsSatcom Technologies' Prodlein,VertexRSI and Gabriel line of products.In addition Global Frontiers is theregional sales arm for New JapanRadio Co (NJRC) and Mitec Telecom.
Global Frontiers is the single sourcefor VSAT, TVRO, broadcast, flyaway,and microwave antenna systems andallied electronics equipment for thebroadcast, telecommunications,Internet, enterprise, government andfinancial markets in the Middle East.
The company offers a broad range ofservices including network designconsultancy, satellite antenna andnetwork installation and implementationservices.
Global Frontiers develops and sustainslong term business relationshipsthrough commitment to customers,creative business approaches andsuperior reliability of products.
Global Frontiers aims to bridge the gapbetween equipment manufactures,service providers and systemintegrators by being the single localsource for key satellite communicationequipment and services, according toSaleem Ghias, Managing Director ofGlobal Frontiers.
“Demand for satellite services in theMiddle East and Africa region hassuddenly taken a different dimension,as it is being fueled by the telecom,GSM, corporate and military sectors,”
Ghias adds. “Satellites are deliveringmore content and value today thanever before in the region. The reasonis simple; Satellites provide excellentservice reach, availability and quickdeployment.”
“We aim to ease the logistical hasslesbetween the different organizationsinvolved by consolidating all theirsatellite communications equipmentneeds under one roof, and deployingthem to their final destination at lightspeed with no errors. To achieve thiswe heavily count on our freight partnerslike TCS.
“We heavily count on our freightpartner... TCS”
Global Frontiers F.Z.E.
Saleem GhiasManaging Director of Global Frontiers
Rothschild’s Dubai Office has been retained by the Dubai Government’sDepartment of Finance to advise on the $10 billion financial support fund raisedby Dubai on the bond market, with a further $10 billion in the pipeline. A robustand commercially driven analysis of core strategy with consistent focus onfinancial viability will determine which applicants will be supported.
Infrastructure, transportation, aviation, ports and shipping, and tourism comprisethe short list of business sectors flagged for special attention by Nasser alShaikh, the Director-General of the Department of Finance. Corporations andprojects that satisfy the key benchmark of being essential to the emirate’s longterm development will be eligible for funding. Otherwise they will have to weatherthe full rigours of the global climate. In either case, TCS shall be there playingits pivotal role expediting the conduct of trade, commerce and industry, andstartling the pace of progress and prosperity by enhancing its reach to customersthrough new outlets.
DUBAI on the MoveContinued from Cover
06 April - June 2009, Vol: 5 / Issue: 2
TCS Customer Newsletter
PartnersManuka HoneyTCS, with Robel as its point-man, hastied up with Seven Stone, for theworldwide delivery of a unique honeyproduct that:
What this means to you is BetterHealth Naturally, saved money, a fastand highly effective treatment for youand your Family and that’s important,isn’t it?
Stay Healthy!
Aw Hunny!
HOT BRANDS LOVES TCS!Having worked with TCS, I cannot fault the standardof their work. We use their services for all our deliveries,which can vary from a few small boxes to a truckloadand they are more than capable of the task.
The best part of TCS is they came up with a bespoketransport solution that was perfect for our requirementsand ensured that we could send our products safelyand securely anywhere in the UAE. The representativewho takes care of our account is Mr. Robel. We haveno hesitation in recommending them to any companythat requires assistance for their goods transportationneeds.Regards
JayVP OperationsHot brands
The Sweet Fragrance of FlowersTCS has been using Fresh Flowers for the past severalyears. The Shop Representative Mr. Mani keeps freshand fragrant his stock of breathtakingly beautiful flowersthat would melt any girl’s heart! Or bring back into theCompany fold an annoyed customer…
Mani gives his flowers a loving look
New Integrator in Europe
Recently Mazhar Ayub Khan (Head of International LogisticsWorldwide at TCS) had the opportunity to visit MIDEX officesin Paris at Orly Airport. MIDEX seems to be moving in the
right direction, he says, and he is sure they will soon emergeas a new integrator in Europe. Orly is their main hub to
connect volumes from the Middle East and South Asia. Theyhave their Air movement between Al AIN to Paris via Beirut,
Turkey and Cyprus. The visit was extremely beneficial tounderstand their strengths and how TCS can plug into their
network to develop products for the USA and Europe.
www.midexairlines.com
TCS Customer Newsletter
07www.tcsuae.com
The Continental Group has been a TCSbusiness associate for the past eleven years,and is involved in various sectors since 1977.Mr.M.Ruhul Amin Chisty, the Chairman ofContinental Group, pioneered the courierbusiness in Bangladesh in 1983 with only 14stations and a work force of forty five employees.
SMI World WideThe leading Courier Companyof Bangladesh
Incorporated in 1999 with head officesat 109, Motijheel C/A, Dhaka, and withbranch offices and agents all overBangladesh, within a span of 8 yearsSMI has emerged as one of the leadingCourier Service providers inBangladesh with online tracking.
Syed Naushad Haider (Strategic Business Head, TCS)seen with Mr. M. Ruhul Amin Chisty (Chairman,Continental Group)
Syed Naushad Haider (Strategic Business Head, TCS) meets with Dr. Sadia Shahnaz (Chairman& CEO SMI World Wide) and S.M. Mofle Uddin Ahmed (Chief Consultant SMI World Wide)
Syed Naushad Haider (Strategic Business Head, TCS)and Mirza Iqbal Baig (Data Processing Manager, TCS)pictured with the Continental Courier Service people
08 April - June 2009, Vol: 5 / Issue: 2
TCS Customer Newsletter
YOU GOT THAT RIGHT! JASONJason D’souza is TCS Manager Customer Services UAE, and says he loves what he does, witha satisfied customer occupying the center of his professional universe. “Customer Services at theend of the day is all about a happy face across the desk or at the other end of the telephone line,no two ways about it,” says Jason. “It’s the customers constant desire to achieve the very bestthat helps us be the best in whatever we do, and makes each day even more challenging thanthe next.” Success of customer service is measured not by how well one handles the customer’squery the first time, but how often that customer gets in touch for the resolution of his or herconcerns. You got that right, Jason!
MANSOOR AHMED is on the top ofthe world these days! He is at thereceiving end of compliments andkudos from clients, an ideal situationfor any Company employee to be in.
LG, Mövenpick Hotel Bur Dubai and FAMCO have allwritten in with high praise for Mansoor’s relentlesspursuit of pick-up and delivery deadlines. TCS salutesMansoor, and acknowledges with gratitude hiscontribution, and that of others like him, in the makingof the TCS brand name.
Mansoor has been newly entrusted with the deliveriesand collections of the Company’s Top 20 clients thatinclude Mashreq Bank, Barclays Bank, Emirates NBD,and Ajman Bank. Congratulations!
WAHEED UR REHMAN is fromRawalpindi in Pakistan, which is wherehis family is settled. He joined TCSin March 1999 in Dubai, and has beenthere and done that, and as ExpressCenter Incharge for the SharjahBranch he describes himself as an all-
rounder, with his job description including thecoordination of couriers, counter sales, route sales,record keeping, account client relationshipmanagement, and the training of his staff as rocketscientists and cricketers par excellence. Notsurprisingly, Waheed is a member of the TCS cricketteam, and his most memorable moment was thefriendly match he played at the Sharjah CricketStadium.
Waheed says that TCS has provided him with anenabling environment that has permitted him to growprofessionally and personally, and work with extradedication. “My senior colleagues have beenappreciative of my work, and I have learnt a lotworking with such a professional and expert team.”Viva TCS!
night the TCS cricketteam faced off with theQuisas XI at the AlQusais Cricket Ground. In the spirit ofthe times and the lateness of the hour
it was a twelveovers asidematch. Havingwon the toss theQusais XIelected to bat
first and managed to post a score of91 runs in the face of a five bowlersTCS attack. Impressive, but notintimidating. Shabeen and Asif openedthe innings for TCS, but coujldn’t standtheir ground and were back in the
pavilion before theend of thesecond over.Umer and
Harris thentook charge for
TCS and playedaggressively on
the front foot, taking the score to73 in 8 overs with four huge sixes anddozen or so boundaries. Umer, whowas playing so well, fell victim to alapse of concentration and was backin the pavilion, but matterswere far fromthreatening withjust 18 runsfrom 24
deliveriesrequired to win.But Qassim,Mansoor andImtiaz cameand went inquick
succession, and the tension began tomount.
The Qusais players looked on withsmiles on their faces. The Pakistannational cricket team had developed
a well earned reputation for snatchingdefeat from the jaws of victory. TCStoo was a Pakistani outfit and appearedto be following in the footsteps of itsnational team. But ‘Bomber’ Harris wasstill at the crease with three huge sixesand four boundaries under his belt anda huge appetite for more. The Qusaisbowler came pounding down therunway like a raging bull about to playhavoc with the China Shop, or in thiscase the TCS Express Center! But‘Bomber’ Harris was undaunted and
undeterred, and determined to catchthe bull by the horns and swing itby its tail over the boundary line.The Qusais ‘sizzler’ would have
rippedthrough the most seasoned of willowsand blasted the bails to smithereens.Instead it got deflected with the greatestof ease, scorching a path through thegrass and over the ropes. TCS won!The message was clear. Judge not theamateur Pakistani player by the anticsof the professional. Cricket at TCSremains a gentleman’s game.
A conference was held by the Pakistan Association Dubai organised by the internationalPeace Forum of expatriate Pakistani nationals living in UAE under the patronageof the Consul General of Pakistan Dr. Saeed Khan Mohmand. The objective wasto send the message to the world that we are peace loving people who believe inhuman values, have tolerance and acceptance for other beliefs and concepts,and want to be part of the greater world.
Over two thousand participants attended the event and speakers shared theirexperiences. Mazhar Ayub Khan, the Head of International Logistics Worldwideat TCS, was one of the speakers and received the PEACE AWARD by the ConsulGeneral of Pakistan, for achieving outstanding professional merits in InternationalTrade and Logistics industry and appointment by the French universities as a certifiedtrainer.
Peace through International Trade
Mansoor
Imtiaz
‘Bomber’ Harris
The Consul GeneralDr. Saeed Khan Mohmandgives the Award
Friends of AKUH in UAE meet over Dinner
Mr. Khalid Awan and Friends of Agha KhanUniversity Hospital in UAE get together
Mr. Khalid Awan, the Chairperson of the ‘Friends ofAKUH in the UAE’ was joined by Mr. Asif Fancy
representing the AKUH in Pakistan, Mr. S. M. Muneerrepresenting the business community on either side ofthe Persian Gulf, and a large number of UAE residentswho came together to enjoy an evening on the residencelawns of Mr. and Mrs. Mohammad Nafees, and reiteratetheir support for the noble objectives of the AKUH andits Patients Behbud Society. Since its inception 25 yearsago the Aga Khan University and Hospital has filled a
crucial gap in the health and education sectors. With 11teaching sites spread over eight countries in Afghanistan,Kenya, Pakistan, Tanzania, Uganda, Syria, Egypt and
the United Kingdom, AKU serves as an agent of change:developing skills and providing career advancement
opportunities through programs offered by its MedicalCollege, School of Nursing, teaching hospitals, Institutefor Educational Development and Institute for the Studyof Muslim Civilizations. Future plans for AKU include anInstitute of Human Development and a Faculty of Artsand Sciences with a curriculum based on a liberal artsmodel of undergraduate and postgraduate education.
www.aku.edu
The Patients' Behbud Society for AKUHwas founded in 2001 by well wishers of Aga KhanUniversity Hospital. Its main objective is to assistfinancially disadvantaged patients to avail high
quality health care at AKUH. The society's singlesource of funding is Zakat contributions (and
donations) received from individuals, staff andemployees of AKU, donors and corporates, whichin turn are disbursed to mustehqeen (those eligible
circumstances for what they are. I don'tbelieve in circumstances. The people whoget on in this world are the people who getup and look for the circumstances they want,and if they can't find them, they make them."
George Bernard Shaw
Dubai - UAETCS Express Worldwide LLC
#5, Abdullah Rashid Muhammad Saif Building,Rashidya, Umm Ramool, P.O. Box 29575, Dubai, UAE
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