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ForumTCS Retail Insights

February 2015, Issue 5

2ForumTCS Retail Insights, Feb 2015, Issue 5

Don’t believe in Innovation Cliché. Approach to Innovation needs re-thinking.

‘Reimagine Innovation’

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Contents

1. Accelerating Innovation: Four Levers for CIO Success

2. Innovation Imperatives for Retail Enterprises: Towards a Future Ready IT

Framework

3. Robotics-As-A-Service: Transforming the Future of Retail

4. From ‘Inspiring’ to ‘Leading’ Innovation: DARE to Innovate

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ForumTCS Retail Insights, Feb 2015, Issue 5

4ForumTCS Retail Insights, Feb 2015, Issue 5

Accelerating Innovation: Four Levers for CIO Success

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Accelerating Innovation

Four Levers for CIO Success

KEY INSIGHTS:

• Retail CIOs must promote IT-led innovation and participate in business innovation.

• Build a mechanism to constantly monitor the technology landscape and consider

both near and long-term innovation opportunities.

• Make innovation a company-wide aspiration and encourage all employees to be

creatively dissatisfied with the status quo.

• Enterprises should extend innovation beyond the organization and adopt open

innovation.

ForumTCS Retail Insights, Feb 2015, Issue 5

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Innovation Imperatives for Retail Enterprises: Towards a Future Ready IT Framework

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Innovation Imperatives for Retail Enterprises

Towards a Future Ready IT Framework

KEY INSIGHTS:

• Business landscape is witnessing blurring of boundaries between various industries

resulting in emergence of new industries with disruptive value propositions.

• To be successful with disruptive innovation initiatives, retailers need to foster an

innovation ecosystem, prototype and pilot new ideas, and implement ideas rapidly

and manage change across the enterprise.

• Innovation is both business and technology imperative. A flexible and constantly

evolving architecture to support the IT frameworks serves as the foundation for

innovation-led business transformations.

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Robotics-As-A-Service: Transforming the Future of Retail

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Robotics-As-A-Service

Transforming the Future of Retail

KEY INSIGHTS:

• Smart robots are triggering retail innovation that can have a positive impact across

the retail value chain.

• The nexus of Robotics-Analytics-Cloud (RAC) can fundamentally change the way

retail enterprises conduct businesses and connect with their customers.

• Robotics-as-a-Service (RaaS) business model built on RAC framework can help

retailers embrace smart robots in their ecosystem.

• RaaS model can provide retailers with opportunities to reduce costs, improve

organizational efficiency, enhance customer experience, and in turn, drive profits.

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From ‘Inspiring’ to ‘Leading’ Innovation: DARE to Innovate

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From ‘Inspiring’ to ‘Leading’ Innovation

DARE to Innovate

KEY INSIGHTS:

• Innovation in retail is not that ‘Eureka’ moment but a gradual transformational journey

that follows a three-tier process.

• From inspiring innovation to leading innovation, retailers need to undergo a gradual

transformation, balancing their current core competencies, and exploring future

opportunities.

• For retailers who aspire to embrace IT-driven innovation in a structured way, the TCS

DARE Innovation Framework offers a comprehensive blueprint.

• The passion to innovate should pervade across the enterprise, achieving breakthrough

results in work processes, the use of technology to connect across the enterprise, and in

enhancing customer interaction and engagement.

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