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CONFIDENTIAL
Mar 2010
TCS SMB Solutions
A Corporate Overview
TCS SMB Solutions - A Corporate Overview
CONFIDENTIAL- 1 -
TCS SMB Solutions
TCS & TCS SMB Solutions – A Context
Large Client
Focus
• 6 out of Fortune 10
• 338+ out of Global 2000
• Large deal focus
Market
Transitions
• Spot Market Transitions
• Shape Talent
• Augment Services
SMB Market
Analysis
• Deep interactions with SMB CEOs
• Identification of unique needs
• Understanding of ICT Consumption pattern
SMB Challenges
• Competitive Pressure from MNCs
• Benchmarked expectations from the customers they serve
• Lack of Risk and Capital management
SMB Needs
• IT edge to build competitive advantage
• Ability to sustain a robust IT function
• Single view of enterprise information
TCS SMB Solutions - A Corporate Overview
CONFIDENTIAL
TCS SMB Solutions
Key Customer Snapshot
- 2 -
• 75+ satisfied Customers across 4 key verticals.
• Demonstration of TCS SMB Solutions breadth and depth
Retail
Manufacturing
Wellness
Education
TCS SMB Solutions - A Corporate Overview
CONFIDENTIAL
TCS SMB Solutions
A Business Model for SMBs built by SMBs
- 3 -
TCS’
IT-as-a-Service
On-Demand Business
Capability to drive competitive
Service Level Efficiencies
Pre-built Compliance
Processes for Security and
Statutory requirements
Optimal Shared Services on
the Cloud for maximum Cost
Efficiency
Pre-Integrated Suite of
Hardware, Network and
Software
Embedded Business Process
for Quick Start and subsequent
configurations
Opex based Build-as-you-grow
and Pay-as-you-use
commerical model
We studied the business challenges of SMBs to redefine the ICT Consumption Model
TCS SMB Solutions - A Corporate Overview
CONFIDENTIAL
HardwareDesktops, Laptops, POS devices…
NetworksLAN, WAN, Routers, Internet…
Common Office ApplicationseMail, Office software…
Common Business ApplicationsPayroll, Accounting….
Vertical Core Applications
Stores Mgmt, Production..
NicheVertical
ApplicationsJITS, BI & BW…
L1
L2
L3
L4
L5
L6
L1
L2
L3
L4
L5
L6
TCS SMB Solutions
ICT Stack with solutions needed to run daily operations of a SMB
TCS SMB Solutions - A Corporate Overview
CONFIDENTIAL- 5 -
Desktop/Laptops Printers On Premise Servers All System Software
CRM F&A HRMS Payroll Projects
Business Analytics
Document
Mgmt
Online
Presence Mgmt
Enterprise
Intranet Mgmt
Messaging
Solution
Network Connectivity Data Center HostingNetwork Devices
TCS SMB Solutions
Solution Catalogue helps choose relevant solutions as they grow
Manufacturing Retail Wellness Education
L5P Biz Services Reward-Recognition Professional Virtual Community
L5
L4
L3
L2
L1
L6Software Solution Network Solution Hardware Solution
Office Mgmt
Solution
TCS SMB Solutions - A Corporate Overview
CONFIDENTIAL
TCS SMB Solutions
Business Value Proposition
- 6 -
Shortest Time
to Activate
• Solution activation covers Provisioning, Configuring and Training
• 1-4 Weeks to deploy and go-live from contract signing
Lowest TCO• Subscription based model to beat IT obsolescence cost
• Compared to a traditional license model, 35-40% lower in TCO
High Service
Level Efficiency
• Stakeholder integration to enable lean process enablement
• Technology leverage to innovate business efficiency improvements
Strict
Compliance
• Understanding of domestic needs and statutory requirements
• Necessary Controls and Audit-ability to meet compliance needs
Productivity
Improvements
• Flexible business process Configurator to meet business needs
• Self Service at Role level to boost employee productivity
TCS SMB Solutions - A Corporate Overview
CONFIDENTIAL
TCS SMB Solutions
Solution Value Proposition
- 7 -
Constantly
Configurable
• SMBs are unique with ever changing unique needs
• Architected to be business solution with a high degree of configurability
across 3 layers
– Front-end to meet the Organization’s Culture
– Business layer flexible enough to meet changing business processes
– Back-end extensible to address specific business needs
Perpetual
Beta
• Not licensed with a one-time functionality
• Functionalities evolve as the SMB business evolves
• High degree of flexibility to accommodate changing business processes
• Specific functionalities relevant for SMBs and their business processes
• Built with active inputs from SMBs and are validated by SMBs
Fit for
Purpose
TCS SMB Solutions - A Corporate Overview
CONFIDENTIAL
TCS SMB Solutions
Organizational Value Proposition
- 8 -
• TCS Global Market
experience
• Exposure to
Benchmarked
practices
• Perpetual Beta
Solution Capability
• Long term
Localized
commitment
• Integrated end-to-
end IT and
telecom solutions.
• One-stop shop for
every IT need.
• Solution Integration
without vendor bias
• Product / Service
catalogue selection
for optimal price
points
Global
Experience
Delivery
Robustness
End to end
solution
Tata
Advantage Best-in-class
Experience of Certainty
• Dedicated Delivery Model
• Better Managed SLAs
IT-as-a-Service
www.tcs.com
Thank You
- 9 -