* Image shown is the HSPA terminal

For the TD Generation:• All-In-One• HSPA• andWi-Fi

TDGenerationQuick Start Guide

COPYRIGHT©2016byTheToronto-DominionBank

This publication is confidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of Merchant customers of TD Merchant Solutions. This publication may not be reproduced or distributed, in whole or in part, for any other purpose without the written permission of an authorized representative of The Toronto-Dominion Bank.

NOTICE

The Toronto-Dominion Bank reserves the right to make changes to specifications at any time and without notice. The Toronto-Dominion Bank assumes no responsibility for the use by the Merchant customers of the information furnished in this publication, including without limitation for infringements of intellectual property rights or other rights of third parties resulting from its use.

MERCHANT INFORMATION

Merchant Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Merchant Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

i

ContentsAbout this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Merchant Welcome Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

The TD Generation Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Differences between terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1The terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Navigating the different screens .........................................................................2Changing the paper ..............................................................................................2Adjusting the screen brightness and terminal volume ................................... 3

Terminal screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3Idle screen and icons ............................................................................................ 3Desktop screen ...................................................................................................... 4Main menu screen ................................................................................................. 4

Supporting hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4The Charger Base (HSPA and WiFi) .................................................................... 4The Access Point / Repeater (WiFi)......................................................................5The Generation Hub (All-in-One) .........................................................................5

Cardholder Privacy and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Terminal security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Terminal functionality and security .....................................................................7Fraud prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Manually entered credit card transactions ...................................................... 8Force post transactions are disabled by default ............................................. 9Call for authorization ............................................................................................ 9Storing cardholder receipts................................................................................. 9

Financial Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Accepted card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Credit card purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Debit card purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Void . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Refund . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Transaction recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Phone or Mail purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Force post purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Force post phone / mail purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Receipt print options ...........................................................................................16Reprinting receipts ............................................................................................... 17Receipt examples ................................................................................................. 17

Continued on next page

ii

Business Day Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Performing the day close .................................................................................... 19Reprinting the day close report ......................................................................... 19

Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20Business day reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Batch reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Customized reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22What problems can I easily resolve? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Why isn’t my terminal powering on? ................................................................ 23Why do I see the Internet disconnected icon? (All-in-One and Wi-Fi) ........ 23Why is my terminal signal strength low? (HSPA and Wi-Fi) .......................... 23Why won’t my terminal connect? (HSPA) ........................................................ 24What do I do if the terminal displays a security alert? .................................. 24

Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25Charging terminals (HSPA and Wi-Fi) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25Storing terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25Maintaining terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25Entering letters and special characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25Transaction shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

1

AboutthisGuideThisGuideprovidesanintroductiontoyourTDGenerationsolution,hardwarefunctionality,performingfinancialtransactions,administrationfeaturesandtroubleshooting.Forfurtherinformationregardingitsuseandavailablefeatures,pleasereviewouronlinedocumentationatwww.TDMerchantSolutions.com/ResourceCentre.

Merchant Welcome Kit Contents

Quick Start Guide Pamphlets• How to Help Prevent Fraud• If you have a problem or concern

Information sheets

• What you need to know about chargebacks

Miscellaneous• Paperrolls(3+1intheterminal)

• Cleaningcardandinstructions

• Cardacceptancedecals(Visa®,MasterCard®,Discover®,AmericanExpress®,Interac®DirectPayment,UnionPay®,etc.)

TheTDGenerationTerminalsTheterminalissolelyforyou,ourMerchant.Youwillusetheterminaltoinitiatetransactionsforcustomer’susingcreditanddebitcards.Dependingonyoursettings,somecardtypesmaynotbeacceptedbyyourterminal.Forloyaltyandgiftcardinformation,andpre-autho-rizations,pleasegotoouronlinedocumentationatwww.TDMerchantSolutions.com/ResourceCentre.

Differences between terminalsThefollowingarethedifferencesbetweentheAll-in-One,HSPAandWi-Fiterminals.

# Name All- in - O ne H S PA Wi- Fi3 Paperadvancekey

4 Powerkey #

-- AccessPoint/Repeater No No Yes/Optional-- ChargerBase No Optional Optional-- Communications Hubviaphone

lineorEthernetCelltowers Accesspoint

2

The terminals1. Paper chamber button2. Dash keys and direction pad

Usethe- keysandthedirectionpadtonavigatethescreensandmenus.

3. Paper advance keyPress or toadvancethepaperrollintheterminal.

4. Power key Press or # topowertheterminalon.

Pressandholdfor3secondstopowertheterminaloff.

5. Command keys• X =Cancel• < =Correction• O =OKoractivate

6. Card readersa) Insertchippedcards

b) Contactlesscards

c) Swipecards

Navigating the different screensTherearethreewaystonavigatescreensandselecticons.Theyare:

• Dashkeys:thetwo- keysareusedto:• MovebetweentheIdle,Main Menu andtheDesktopscreens.• Quicklytakeyoutothetoporbottommenuoption.• Selectanonscreenoption.

• Directionpad:usethedirectionpadtonavigatescreensandmenus.Onceyoufindthedesirediconormenuoption,highlightitandpressOK.

• Iconnumber:pressthenumberassignedtotheicononthescreen.Forexample,press1toselectPurchaseintheimagetotheright.

Changing the paper1. Pressthepaper chamber buttononthetop-leftcorneroftheterminaltoopen

thepanelandremovetheemptypaperrolltube.

2. Unwrapanewpaperrollandplaceitinthepaperchambersothatthelooseendofthepaperfeedsupfromunderthepaperrolltowardsyou.

3. Pressdownonthepaneluntilitclicksshutandensurethereisabitofpaperstickingoutfromthechamberthatittouchesthetopoftheterminalscreen.

0

1 QZ 2 ABC 3 DEF

4 GHI 5 JKL 6 MNO

7 PRS 8 TUV 9 WXY

ABC 3 DEF

--

< OX

>< ><

�

?

Mon Jun 0416:20:36

1

6a

6b

6c

43

2

5

3

Adjusting the screen brightness and terminal volume1. Presstheleft- DesktopMainMenuControl PanelBacklightor

SpeakerVolume.

2. Presstheappropriate- toincreaseordecreasethebrightness/volumeby5%/10%.

Terminal screens

Idle screen and iconsThedefaultscreeniscalledtheIdlescreen.Itdisplaysimportantinformationanddifferentwaystoaccessyourterminal’sfunctionality.Ifyourterminalhasablankscreenithasgonetosleepmode.PressanykeytowakeitandtheIdlescreenwilldisplay.

Icon Name All- in - O ne H S PA Wi- Fi

Batterycharging -

Batterylevel -

Internetstatus -

Signal - -

Signalstrength -

All-in-One

?

Mon Jun 0416:20:36

HSPA

?

Mon Jun 0416:20:36

Wi-Fi

?

Mon Jun 0416:20:36

Battery chargingIndicatesthattheterminalischarging.

Battery levelIndicatestheterminalpowerlevel.

Internet statusIndicateswhetheryourterminalisconnectedtotheInternet.Ifitisn’tyouwillsee ontopofthecomputericon.

SignalIndicateswhethertheterminalis:

• Notconnected(red),

• Trying toconnect(orange),or• Connected(green).

Signal strengthYouneedatleasttwobarsinordertoreliablyprocesstransactions.

4

Desktop screenThisscreendisplaysthreeicons:Purchase,VoidandDay Close.AnyothericonsthatyouwillusewillbedisplayedontheMain Menuscreen.

Main menu screenTheremaybemorethanoneMain Menuscreenonyourterminal.Thenumberofscreensdependonthenumberofavailableicons.

Supporting hardware

The Charger Base (HSPA and WiFi)ThisisanoptionthatallowsyoutorechargeaHSPAorWi-Fiterminalbyplacingitinthechargerbase.Thechargerbasehasfourconnectionpointsnearthetop.Thechargingiconwillappearwhentheterminalisproperlyseated.

1. Purchase

4. Phone/Mail

7. P. Completion

2. Void

5. Pre-Auth

8. G.C. Redemption

3. Day Close

6. Reprint

9. Debit/Credit

DesktopMon Jun 0416:20:36

• Only the HSPA and Wi-Fi terminalscan havemore than three icons onthisscreen.

• Theiconbaralongthetopwillshowdifferenticonsforeachterminaltype.

1. Reports 2. Transaction Recall 3. Day Close

Main MenuMon Jun 0416:20:36

The icon bar along the top will showdifferenticonsforeachterminaltype.

1. Purchase

4. Phone/Mail

7. P. Completion

2. Void

5. Pre-Auth

8. G.C. Redemption

3. Day Close

6. Reprint

9. Debit/Credit

DesktopMon Jun 0416:20:36

5

The Access Point / Repeater (WiFi)TheaccesspointactslikearouterthatconnectsyourWi-Fiterminaltothenetwork.Repeatersareadditionalroutersextendtheterminal’srangeoverlargerareas.

Light Activit y E xplanation

PWR Solidblue Theaccesspoint/repeaterispowered.

WAN Solidblue Theaccesspointhasaconnection.

AccessPointWPS

Quickflashingbluelightandapause.

Slowflashingbluelight.

Theaccesspointissearchingforaconnection.

Theaccesspointisconnected.

RepeaterWPS

Slowflashingbluelightandapause

Thenumberofflashesindicatesthestrengthofthesignalreachingtherepeater.Fiveflashesisthestrongestandoneistheweakest.

The Generation Hub (All-in-One)TheAll-In-OneterminalcomeswithahubtoallowforeasypowerandInternetconnection.Itincludes:

• Apowercable• Apowerport

• Oneormorecommports(Ethernetorphoneline)

Therearetwodifferenthubsavailable;eachwiththeirownportconfigurations.Theyarethe:

Single EthernetThisconfigurationhasaconnectionwhichallowsyoutoconnectanEthernetcablefromyourInternetconnectiontothehub.

Dual Phone LineThisconfigurationhastwoportswhichallowsyoutoconnecttoaphonelineandtoconnecttoyourphone.

WPS

WAN

USB

LAN

WLAN

PWR

6

CardholderPrivacyandSecurity

Terminal security ItistheMerchant’sresponsibilitytosecuretheterminal,anyuserIDsorpasswordstopreventunauthorizeduse.InanyeventtheMerchantwillbeliableforanyunauthorizeduseoftheterminaloranyuserIDsorpasswords.Therearetwousersecuritysettings:

No security (Default)ThissettingdoesnotuseuserIDsandpasswords.Merchantsthatchoosetousenosecuritystillhavetheoptiontosetupastore/manageroverrideIDandpasswordtoaccessareasoftheterminalthathaveamandatoryrequirementforsupervisorpassword.

SecurityThisoptionallowstheusertosetupsupervisorsandoperatorswithanIDlogin.Thesupervisorsetuprequiresyoutocreateapassword.YoucanactivatethisbygoingtoDesktopMainMenuControl PanelLogonMethod.

Override PasscodeThisoptionallowsthebusinessownertosetupapasscodetobypasscertainfunctionality.Seepage7forthelistoffunctionalitythatcanbebypassedwiththispasscode.

Administering the terminalByutilizingtheusertypes,youcanhelpsecureyourterminalbysettingwhatterminalfunctionalitythateachofyouremployeescanaccess.Listedbelowaretheusertypesandtheirfunctionality.

Note:Thereisauserhierarchythatdetermineswhocanaccesscertainfunctionality:

• Administrator(TDTechnicianonly),

• Manager,

• Supervisor,and

• Operator.

TDMerchantSolutionsstronglysuggeststhatyoucreateanduseamanagerIDforyourday-to-daybusinessneedsandonlyusetheadministratorIDwhenabsolutelynecessary.SomefunctionsthatrequireanadministratorIDare.

• Adding,editing,deletingorunlockingmanagerIDs

• Anyfunctionalitythatyouhaveprotectedwithanadministratorlogin

TDMerchantSolutionsstronglysuggeststhatwhenyoucreateyourmanagerIDsthatyourecordandstoretheminasafeplaceforfuturereference.

7

TheTDGenerationoffersyouavarietyofoptionstopersonalizetheterminalwhilehelpingyoutoadministeryourbusiness.Somestandardadministrationfeaturesare:

• UserManagement(creating,editing,deletingandunlockinglockeduserIDs)

• ParameterUpdates(updatingyoursettingsontheterminaltoreflectnewinformationsuchasnewacceptedpaymenttypes)

• Communications(changestoyourterminal’scommunicationmethod)

• TrainingMode(enable/disablethissettingtotrainnewemployeesonhowtousetheterminal)

• Receipts(changestohowandwhentheyareprinted)

Terminal functionality and securityThefollowingisalistofterminalfunctionsthatcanbeenabledordisabled(onoroff),protectedbysupervisorIDorprotectedbyanoverridepasscode.

Functionality Enable/Disable Supervisor ID Override Passcode

G eneric settingsVoiceprompts

Financial TransactionsCallforauthorization

Cashtransaction

Cashbackprompt

Forcepost

Manualentry(creditcard)

Manualentry(giftcard)

Purchasewithtip

Splitbill

Transactionrecall

Void

Re ceipt settingsCashtransactionreceipts

Printoperatorname

D ay closeAccessdayclose

Closebatchwithopenpre-authorizations

Terminalauto-close

Anychangesthatyoumakeontheterminalwillbeoverwrittenthenexttimethatyouperforma Host 1 or Host download after a settlement request. Please contact the TDMerchantSolutionsHelpDesktomakeanypermanentchangestoyourterminal.

8

Functionality Enable/Disable Supervisor ID Override Passcode

Repor tingAccessbatchreports

Accessbusinessdayreports

Accesscustomizedreports

Accessgiftcardreports

Accessoverridepasscodemenu

End of day repor tsCashbacktotalsreport

Giftcardhostdetailsreport

Giftcardhosttotalsreport

Hostbalancingreport

Openpre-authreport

Operatorbalancingreport

Operatordetailreport

Pre-authstatusreport

TDdiscountreport

Terminalbalancingreport

Terminaldetailsreport

Tiptotalsreport

Fraud preventionThefollowinginformationwillhelpyouprotectyourselffromfraudulenttransactions.

Manually entered credit card transactionsThereisaninherentriskassociatedwiththesetransactionsastheyhaveanincreasedrateoffraud.Ifyoudomanuallyenteracreditcardtransactionwhichisdeemedfraudulent,youwillbeheldresponsibleforanychargebacksassociatedwithit.Manuallyenteredcreditcardtransactionsincludemailorderandtelephoneordertransactions.

Ifyouareuncomfortablemanuallyenteringcreditcardinformation,asabusinessowner,youcanrequestanotherformofpayment(anothercreditcard,debit,cash,etc.).

9

Force post transactions are disabled by defaultTheforcepostfunctionallowspriorauthorizationnumberstobemanuallykeyedin.Foryourprotection,thiscapabilityisdisabledbydefaultonyourterminal.Ifyouneedtoprocessaforceposttransactions,pleasecalltheTDMerchantSolutionsHelpDeskat1-800-363-1163toenablethecapabilityafterbeingauthenticated.ItisstronglyrecommendedthatyouprotecttheForcePostfunctionwithapassword.PleaseseetheMerchant Guideformoreinformation.

Call for authorizationSometimes,duetoacommunicationorsecurityissue,atransactioncannotorshouldnotbecompleted.Seethelistofmessagesandeventsbelowthatwillcauseyoutocallforauthorization.

Note:Youmustcallforauthorizationforeveryforceposttransactionperformedonyourterminal.

Whenever Action…thecardnumberonthescreendoesnotmatchthenumberembossedonthecard.

OR

…thecardholdersignatureonthereceiptdoesnotmatchthesignatureonthereverseofthecard.

OR…youhaveanydoubtsaboutthevalidityofacardoratransaction.

1. Callforavoiceauthorizationimmediately.

2. RequestaCODE 10authorization.Inthissituation,youmaybedealingwithafraudulentcardandCODE 10willalertthefinancialinstitutiontothispossibility.

Storing cardholder receiptsMerchantsareresponsibleforretainingallreceiptstorespondtocardholderinquiries.Thefollowingareguidelinesyoushouldusewhenstoringthem.Storereceipts:

• ...inadark,secureareawithlimitedaccessforatleast18months

• ...inenvelopesarrangedbydateinasecuredfilingcabinetworkswell.Ifyouhaveseveralterminalsuseaseparateenvelope(s)foreachterminal.

• ...aslongasyouretaincashregistertapesfordirectpaymenttransactions

Yourreceiptscouldbecomeunreadableifyoustorereceiptsinplasticcoatedcontainersorexposethemtodirectheatorcoldsources.

• IfTDneedsareceiptcopy,pleasesenditwithineightdaysandretainacopyforyourrecords.

• TherequiredstorageandresponsetimesareforTDMerchantSolutionsonlyandmayvarybyfinancialinstitution.

10

FinancialTransactions

TheTDGenerationterminalcanperformthefollowingtransactions:

• Purchase

• Purchase(Phone/Mail)

• Forcepost

• Refund

• Void

• Cash*

• Pre-authorization*

• Giftcard*

• Loyaltycard/AirMiles®*

*Theseoptionaltransactionsandothersarecoveredinouronlinedocumentationatwww.TDMerchantSolutions.com/ResourceCentre.

Accepted card typesTheterminalwillacceptwhatevercardsyouindicatedwhenyousignedup.Ifyouwishtoadjustyouracceptedcardlist,pleasecontactyoursalesrep.

Credit card purchase

1. Presstheleft- DesktopPurchase.2. Enterthedollar amountontheterminalandpressOK.

3. SelectSPLITorPAY.IfthecustomerispayingtheentireamountwithonepaymentselectPAY.Otherwise,selectSPLIT.

Split payment (optional)

a) Enterthepayment amountandpressOK.Enterthepartialpaymentamount.

b) Selecttheback arrow orOK.Ifcorrect,selectOK.Otherwise,selecttheback arrow.

c) SelectthepaymentmethodandpressOK.Thecustomerselectshowtheyarepayingforthepartialamount.Giftcardappearsonlyifyouacceptthem.

• Depending how you have set up your terminal, you may be required to enter asupervisorIDandpasswordtoproceedwithanytransaction.

• Ifthecustomer’sreceipthasasignaturelineonit,thecustomermustsignit.

Thistransactionflowisusedforcreditcardpurchaseswherethecreditcardispresent.Ifthepurchaseisviaphoneormail,seeTelephone order or Mail order. Ifyouusetheincorrectpurchasetransactionyoucouldincurextracharges.

ENTERAMOUNT

SPLIT PAYMENT?(optional)

TIP?(optional)

PAYMENTMETHODS

RECEIPTS andBALANCE?

11

d) Selecttheback arroworYES.IftheamountandpaymenttypearecorrectselectYES.Otherwise,selecttheback arrow. Gotostep4.

4. Thecustomerconfirmstheamount:backarroworOK.

Tip (optional)

Ifyouhavetipsenabledonyourterminalyouwillfollowthesesteps:

a) Thecustomerselects/entersoneofthetip optionsofferedonscreen.b) Thecustomerconfirmstheamount:NOorYES.

5. Performoneofthefollowingpaymentmethods:Insert, Swipe, ContactlessorManual Entry.

Insert

a) ThecustomerenterstheirPINandpressesOK.Gotostep6.

Swipe

b) VerifythecardinfowithwhatisonthescreenandpressOK.Gotostep6.

Contactless

c) Thecustomertapstheircontactless-enabledcreditcardonthecontactlesscardreader.Insomecasesthecustomermayberequiredtoswipeorinserttheircard.Gotostep6.

Manual entry

a) Entertheaccount numberandpressOK.

b) Entertheexpiry dateandpressOK.

c) Amanualimprintofthecreditcardisrequired.MaketheimprintandpressOK.

d) EntertheCVD numberandpressOK.Thisnumberisgenerallylocatedonthebackofthecreditcard.Gotostep6.

6. Thescreenshowsthatthetransactioniscompletedwithanauthorizationnumberorapprovedmessage.Thereceiptswillprint.Ifthecustomer'scopyhasasignaturelineonit,thecustomermustsignthereceipt.YoucanREPRINTthereceiptorFINISHthetransaction.

7. Ifthereisabalanceleftowing,gototheSplit Paymentinstructionsinstep3.

• The amount paid by the customer may only be partially authorizeddepending on the card company. If a partial authorization occurs, thescreenwill display theamount still outstanding. The transactionwill thenrequestanotherpaymentmethodforthebalance.

• Ifthepurchasewasforalowamountyoumaybeofferedtheoptiontoprintthe receipt. This receipt thresholdcanbe setbycalling theTDMerchantSolutionsHelpDeskat1-800-363-1163.

12

Debit card purchase

1. Presstheleft- DesktopPurchase.2. Enterthedollar amountandpressOK.

3. SelectSPLITorPAY.IfthecustomerispayingtheentireamountwithonepaymentselectPAY.Otherwise,selectSPLIT.

4. Thecustomerconfirmstheamount:backarroworOK.

Split payment (optional)

a) Enterthepayment amountandpressOK.Enterthepartialpaymentamount.

b) Selecttheback arrow orOK.Ifcorrect,selectOK.Otherwise,selecttheback arrow.

c) SelectthepaymentmethodandpressOK.Thecustomerselectshowtheyarepayingforthepartialamount.Giftcardappearsonlyifyouacceptthem.

d) Selecttheback arroworYES.IftheamountandpaymenttypearecorrectselectYES.Otherwise,selecttheback arrow. Gotostep4.

Tip (optional)

Ifyouhavetipsenabledonyourterminalyouwillfollowthesesteps:

a) Thecustomerselects/entersoneofthetip optionsofferedonscreen.b) Thecustomerconfirmstheamount:NOorYES.

Cashback (optional)

Youwillonlyseethesestepsifyouhavecashbackenabledonyourterminal.

a) Thecustomerindicateswhethertheywantcashback(NO orYES).b) ThecustomerentersorselectsthecashbackamountandpressesOK.

c) Customerconfirmsthattheamountiscorrect(NO or YES).

Payment method

5. Performoneofthefollowingpaymentmethods:Insertor Tap.

Insert

a) Thecustomerinsertstheirdebitcard.

b) Thecustomerselectstheaccounttouse:CHEQUINGorSAVINGS.c) ThecustomerenterstheirPINandpressesOK.Gotostep5.

ENTERAMOUNT

SPLIT PAYMENT?(optional)

TIP?(optional)

PAYMENTMETHODS

CASHBACK?(optional)

RECEIPTS &BALANCE?

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Contactless

a) Thecustomertapstheircontactless-enableddebitcardonthescreen.InsomecasesthecustomermayberequiredtoentertheirPIN.Gotostep5.

6. Thescreenshowsthatthetransactioniscompletedwithanauthorizationnumberorapprovedmessageandthereceiptsprint.YoucanREPRINTthereceiptorFINISHthetransaction.

7. Ifthereisabalanceleftowing,gototheSplit Paymentinstructionsinstep3.

VoidThisoptionrecallsatransactionsothatyoucanvoidit.Thefollowinginstructionscanaccessanytransactionsthatwereperformedinthecurrentopenbatch.Ifadayclosehasbeencompletedyoucannotrecalltransactionspriortothedayclose.Ifadayclosehasbeenperformedyoumustdoarefund,notavoid.

1. Presstheleft- DesktopVoid.2. Enterthetrace #fromthereceiptofthetransactiontobevoidedandpress OK.

3. Confirmthatthetransactionistobecanceled(NOorYES).

4. Ifthisisadebitcard,thecustomerinsertstheircard,enterstheirPINandpressesOK.

5. Thescreenshowsthatthetransactioniscompletedwithanapprovedmessageandthereceiptsprint.

6. YoucanREPRINTthereceiptorFINISHthetransaction.

RefundYoucanonlyperformarefundonatransactionthathasalreadybeensubmittedforreimbursement.

1. Presstheleft- DesktopDebit / Credit Refund.

2. Ifrefundshavebeenpasswordprotectedonyourdevice,orthisisadebitcardrefund,youmust:

a) EnteraSupervisor IDandpressOK.

b) EntertheSupervisor PasswordandpressOK.

3. Enterthedollar amountandpress OK.

4. Selectoneofthefollowingpaymentmethods:Insert, Swipe, ContactlessorManual Entry.

Insert credit or debit card / swipe credit card

a) ThecustomerenterstheirPINandpressesOK.Gotostep5.

Debitrefundsaredisabledbydefault.IfyouwishtoactivatedebitrefundsonyourterminalpleasecalltheTDMerchantSolutionsHelpDeskat1-800-363-1163.

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Contactless credit or debit card

a) Thecustomertapstheircontactless-enabledcardonthescreen.Gotostep5.

Manual credit card

a) Entertheaccount numberandpressOK.

b) Entertheexpiry dateandpressOK.Thisisfourdigitsinlength.

c) Isamanualimprintrequired(NOorYES)?IfyouselectNO,thetransactionwillbecanceled.

d) EntertheCVD numberandpressOK.Thiscanbeuptofourdigitsinlength.Gotostep5.

5. YoucanREPRINTthereceiptorFINISHtocompletetherefundandthereceiptsprint.

Transaction recallThisoptionrecallsatransactionsothatyoucanview,voidorcomplete/closeitifitisapre-authorization.Thefollowinginstructionsaccessanytransactionsthatwereperformedinthecurrentopenbatch.

Ifadayclosehasbeencompletedyoucannotrecalltransactionspriortothedayclose.Pre-authorizationandtabtransactionsarecoveredinouronlinedocumentationatwww.TDMerchantSolutions.com/ResourceCentre.

1. Presstheleft- DesktopMainMenuTransaction Recall.2. Selectoneofthefollowing:

Recall by trace #

a) Enterthe trace number thatyouwanttorecallandpressOK.Gotostep3.

Recall all

a) Alistofalltransactionscurrentlyavailableontheterminalappear.Gotostep3.

Recall by amount

a) Enterthedollar amountandpressOK.Gotostep3.

Recall by account #

a) SwipeorManually enter thecard.Gotostep3.

Recall by invoice #

a) Entertheinvoice numberthatyouwanttorecallandpressOK.Gotostep3.

3. Iftherearemultipletransactions,scrolltothedesiredoneandpressOK.

4. SelectVoidtocancelthetransactionorselectCompletiontocloseapre-authorization.PressCanceltoleavethisscreenwithoutmakingaselection.

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Phone or Mail purchaseTheseinstructionsareusedforpurchaseswherethecardisnotpresent.Ifthecardispresentatpurchase,seeCredit cardpurchase.Ifyouusetheincorrectpurchasetransactionyoucouldincurextracharges.

1. Presstheleft- DesktopMainMenuPhone / Mail Purchase.IfyouhavebothPhoneOrdersandMailOrdersenabled,youwillhavetheoptiontoselectwhichoneyouwanttouse:PHONE or MAIL.

2. Entertheinvoice number (ifenabled).3. Enterthedollar amountandpressOK.

4. Entertheaccount numberandpressOK.

5. Entertheexpiry dateandpressOK.

6. Ifthisisaphoneorder,entertheCVDandpressOK.

7. Entercustomer's house numberandpressOK(ifenabled).

8. Enterthecustomer'spostal codeandpressOK(ifenabled).

9. Thescreenshowsthatthetransactioniscompletedwithanauthorizationnumberandthereceiptsprint.

10. YoucanREPRINTthereceiptorFINISHthetransaction.

Force post purchaseThisoptionisonlyusedwhenyoucan’tprocessacreditcardpurchasenormallythroughthenetworkwhetherduetocommunicationproblemorthattheforcepostisrequestedviatheterminal.

1. Presstheleft- DesktopFP Purchase.2. Enterthedollar amount andpress OK.

3. EntertheauthorizationnumberandpressOK.

4. ConfirmtheauthorizationnumberandpressOK.

Insert credit or debit card / swipe credit card

a) ThecustomerenterstheirPINandpressesOK.Gotostep5.

Manual credit card

a) Entertheaccount numberandpressOK.

• Thereare risksperforming transactionswhen thecredit card is notpresent. Ensurethatyouperformalloftheavailablesecuritychecksforphone/mailpurchases.

• Thesetransactionscanbepasswordprotected.

BeforeyouperformthistransactionyoumustcalltheTDMerchantSolutionsHelpDeskat1-800-363-1163 andreceiveanauthorizationnumber.

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b) Entertheexpiry dateandpressOK.Thisisfourdigitsinlength.

c) Isamanualimprintrequired(NOorYES)?IfyouselectNO,thetransactionwillbecanceled.

d) EntertheCVD numberandpressOK.Thiscanbeuptofourdigitsinlength.Gotostep5.(optional)

5. YoucanREPRINTthereceiptorFINISHthetransaction.

Force post phone / mail purchaseThisoptionisonlyusedwhenyoucan’tprocessacreditcardpurchasenormallythroughthenetworkwhetherduetocommunicationproblemorthattheforcepostisrequestedviatheterminal.

1. Presstheleft- Debit / Credit ForcePostPre-Auth.

2. Enterthedollar amount andpress OK.

a) Entertheaccount number andpressOK.

b) Entertheexpiry dateandpressOK.

c) Ifthisisaphoneorder,entertheCVDandpressOK.Thiscanbeuptofourdigitsinlength.

3. EntertheauthorizationnumberandpressOK.

4. ConfirmtheauthorizationnumberandpressOK.

5. YoucanREPRINTthereceiptorFINISHthetransaction.

ReceiptsEachtransactionhasadifferentreceiptandmostoftheinformationispurelyforrecordkeeping.Therearesomepointsofimportant information youneedtobeawareoftoensurethatyourtransactionshavecompletedcorrectly.

Receipt print optionsYoucanselectwhichreceiptsprintandwhenbycallingtheTDMerchantSolutionsHelpDesk.Theoptionsavailabletoyouare:

C ustomer re ceipts Merchant re ceipts

• Printforeverytransaction(default)

• IndividualreceiptscanbedeclinedbytheMerchant

• Donotprintanycustomerreceipts

• Printforeverytransaction(default)

• Printforeveryapprovedtransaction

• Printfortransactionsoverasetamount

• Printonlyforatransactionthatrequiresasignature

BeforeyouperformthistransactionyoumustcalltheTDMerchantSolutionsHelpDeskat1-800-363-1163 andreceiveanauthorizationnumber.

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Reprinting receipts1. Presstheleft- DesktopMainMenuReprintandselectoneofthefollowing:

Last Receipt

a) Confirmthatthisiscorrect(NOorYES).Themostrecentreceiptwillreprint.

Past Receipt

a) Swipethecardthatthetransactionwasperformedon.Anytransactionsthatweredoneontheterminalbytheswipedcardwillappearonthescreen.

b) Selectthe transactionthatyouwanttoreprintthereceiptforandpressOK.

c) SelectPRINTifthisisthecorrecttransaction.

Receipt examples

C ard entr y methodC Chipcardtransaction

CN ChipcardNSRtransactions

CO Off-linechipcardtransaction

M Manuallyenteredtransactionandthecardwaspresent.

MC Manuallyenteredfallbackofachipcardtransaction

RF Contactlesstransaction

S Swipedmagcardtransaction

SC Swipedchipcardfallbacktransaction

SN SwipedNSRtransaction

C ard Typ eAM AmericanExpressDP DebitDS Discover/DinersJC JCBMC MasterCardMD MasterCardDebitPV VisaDebit

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C ard Typ eRC RCSUP UnionPay*VI Visa

Impor tant Information

Transaction Type Thisshowswhattypeoftransactionwasdone(Purchase,Void,etc.)andwhetheritisaduplicatereceipt.

Card Type Thisshowswhatkindofcardwasusedforthetransaction. Trace # Thetracenumberassociatedwiththetransaction. Inv # Theinvoicenumberassociatedwiththetransaction. Auth # Theauthorizationnumber associatedwiththetransaction.Signature Thecardissuerdetermineswhenasignaturesisrequiredforatransaction.Approved AlwaysensurethatthetransactionwasapprovedasitcouldbeDECLINED.

C re dit card purchase Debit card purchase

Theinformationthatyouwillusethemostisnotedaboveandexplainedabove.

Merchant NameAddress, Postal Code

City, Province2000000

N10000000205

**** PURCHASE ****

12-21-2015Acct # 452001****5097Exp Date 10/19A00000000003101001

Trace # 6 Inv. # 5 Auth # 75612 RRN 001006006TVR 000000000000TST F800TC 0E19785C8DAA97AC

Total $50.00

(00) APPROVED THANK YOU

Retain this copy for your recordsMerchant Copy

Receipt BannerReceipt Banner

12:29:12C

Card Type VIVISA CREDIT

Merchant NameAddress, Postal Code

City, Province2000000

N10000000205

**** PURCHASE ****

12-21-2015Acct # 452001****5097Account ChequingA00000000003101001

Trace # 9 Inv. # 3 Auth # 75612 RRN 001006006 F800

Total $50.00

(00) APPROVED THANK YOU

Retain this copy for your recordsMerchant Copy

Receipt BannerReceipt Banner

12:29:12C

Card Type DPINTERAC

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Business Day FunctionsTostartabusinessday,logontoaterminalthathashadthedayclosefunctionperformedonit.Dependingonthelogonmethod,itmaybeassimpleasauserperformingtransactionstoenteringalogonIDandpassword.

Performing the day closeYouhaveadeadlinetoperformthedayclose.Thisiscalledyourbalancingwindowanditissetonthesystem.Ifyourdaycloseisdonebeforeyourbalancingwindowends,you’llreceivesameornextbusinessdaydepositforcreditanddebitcardtotals.Otherwise,theywillbeforwardedtothenextbusinessday.

Youmustcloseyourbusinessdayoneach terminalinordertomaintainaccuraterecordsandbalanceyouraccounts.Closingthebusinessdayisimportantasit:

• Sendsanystoredtransactions(SAFs)

• Closesallopenbatches

• Printsselectedreports

• Checksformail,anddownloads

• Downloadsavailableupdates

• Startsanewbusinessdayontheterminalbyopeninganewbatch

1. Presstheleft- DesktopDay Close.

2. ConfirmthatyouwanttoContinue.Oncetheprocessisstartedensurethattheterminalisnotuseduntilthedaycloseiscompleted.

3. Selectyourreportdeliverymethod(DISPLAYorPRINT).Dependingonhowyouhavesetupyourdaycloseprocess,certainreportswillprint.

4. WhenitiscompletedyouwillseetheBusiness Day Closed message.

Reprinting the day close report1. Presstheleft- DesktopMainMenuReprint.2. SelectDay Close ReportandpressOK.

3. Confirmthatthisiscorrect(NOorYES).

Adaycloseisautomaticallyperformedonyourterminaleverythreetofivebusinessdaysifoneisn’tperformedsoonerbyyou.

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ReportingThefollowingreportingoptionsaresplitintotwodifferentgroups,business day andcustomized.Youhaveaccesstoallofthebusinessdayreports,andthesewillbecoveredinthisdocument.Pleaseseeouronlinedocumentationforcustomizedreportsatwww.TDMerchantSolutions.com/ResourceCentre.

Business day reportsPresstheleft- DesktopMainMenuReportsBusinessDayReportsandselectareport.

Repor t Provide s .. . InstructionsTerminalDetail ...transactionsbyoperatorIDandfor

thecurrentbusinessday.DISPLAYorPRINTyourreport.

TerminalBalancing

...transactionsbyoperatorIDandforthecurrentbusinessday.

BusinessDaySubtotals

...transactionsbyoperatorIDandforthecurrentbusinessday.

OutstandingSAF ...allstoredtransactiondetailsthathavenotbeensentforsettlement.

CashbackTotals ...atotalofallcashbacksforthecurrentbusinessday.

OperatorDetail ...transactionsbycardtype(includinggiftcardtotalsanddetails)operatorIDandforthecurrentbusinessday.

SelectwhetherthereportisforaindividualID(OperatorID)orallIDs(0)andpressOK.

DISPLAYorPRINTyourreport.OperatorBalancing

...transactionsbycardtype(includinggiftcardtotalsanddetails)operatorIDandforthecurrentbusinessday.

TipTotals ...alltipsobtainedfromtransactions(includinggiftcardsandcash)inthecurrentbusinessdayontheterminalbyoperatorID.

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Batch reportsPresstheleft- DesktopMainMenuReportsBatchReportsandselectareport.

Repor t Provide s .. . InstructionsBatchDetail ...transactiondetailsbycardtype

andforcurrentorpreviousbatch.Selectwhichbatchyouwanttoreview(PREVorCURRENT).DISPLAYorPRINTyourreport.

BatchBalancing

...transactiondetailsbycardtypeandforcurrentorpreviousbatch.

Customized reportsLeft- DesktopMainMenuReportsCustomizedReportsandselectareport.

Repor t Provide s .. . Instructions

TranDetail ...transactiondetailsbycardtypeforamaximumof10days

SelectwhetherthereportisforaindividualID(OperatorID)orallIDs(0)andpressOK.

EntertheFromDate/Timeandpress OK.

EntertheToDate/Timeandpress OK.

DISPLAYorPRINTyourreport.

Totals ...transactiontotalsbytransactiontypeandcardtypeforamaximumof45days

TipsTotals ...alltipsobtainedfromtransac-tions(includinggiftcardsandcash)inthecurrentbusinessdayorupto45daysinthepastontheterminalbyoperatorID.

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TroubleshootingIfyou’reunabletoresolvetheproblemafterperformingthefollowingsteps,pleasecontacttheTDMerchantSolutionsHelpDeskat 1-800-363-1163.

What problems can I easily resolve?Problem Action Re quire d

BadCommunicationPressCANCkeyAndTryAgain

1. Therewasacommunicationfailureafterthetransactionwasinitiated.

2. PressCancelandtryagain.

Chipcardscannotbeprocessed

1. Tryinsertingadifferentcard.Ifthiscardcanberead,theproblemiswiththefirstcard.

2. Useacleaningcardtocleanthecardreader.

Displayistoobrightortoodark

1. Adjustthebrightnesssettingtoworkwiththelightingattheterminallocation.

Displayscreenisblank Pleasetrythefollowing:

1. Pressanybuttonontheterminaltoseeifitisinpowersavingmode.(All)

2. Ensurethatthepowercableisproperlyseatedintheterminal'spowerportandtheelectricaloutlet.(All-in-One)

3. Placetheterminalinthechargerbaseincasethebatteryisdrained.(HSPA and Wi-Fi)

Magneticstripecardreaderwon’treadcards

1. Tryswipingthecardmorequicklyormoreslowlyorfromthetopofthereadertowardsyou.

2. Requestanotherformofpayment.Ifthiscardcanberead,theproblemiswiththefirstcard.

3. Useacleaningcardtocleantheproblemcardreader.

Printerdoesnotprint 1. Isthereispaperinthedevice?Ifthereis,ensurethatthepaperisloadedcorrectly.

Printerjam 1. Ensurethatthepaperfeedisclearandthatthepaperrollisloadedcorrectly.

2. Ensuretheprinterlidisclosedcompletely.

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Why isn’t my terminal powering on?All- in - O ne H S PA and Wi- Fi

1. Ensurethattheelectricaloutlethaspower.

2. Ensurethatthepowercordisproperlyinsertedintotheoutlet.

3. Re-insertthepowercableintothehub’spowerportandtwistitgentlytotherightuntilitclicks.

4. Ensurethatthepowercordisinsertedproperlyintotheterminal.

5. Powerontheterminal.

1. Ensurethattheterminal’spowercordisproperlyinsertedintotheelectricaloutlet.

2. Ensurethatthepowercordisproperlyinsertedintotheterminal/chargingbase.

3. Verifythatthechargingiconappearsontheterminalscreen.

Why do I see the Internet disconnected icon? (All-in-One and Wi-Fi)TheInternetdisconnectedicon willonlyappearontheAll-in-OneandWi-Fi terminalscreenwhenthereisanInternetcommunicationproblem.

1. IsyourInternetconnectionworkingproperly?Verifythiswithanotherdevice.

2. IsyourInternetcableconnectedproperly?Unplugitandplugitbackinagain.

3. Isyourmodem/routerworkingcorrectly?Unplugandplugbackinyourmodem/routerandwaitforthreetofourminutes.

Why is my terminal signal strength low? (HSPA and Wi-Fi)YourHSPAandWi-Fi terminalshouldalwaysshowatleastonebarinordertobeabletocompletetransactions,butitshouldbeaminimumtwobarstocompletetransactionsreliably.

Ide al s ignal strength Low signal strength No signal

Checkthefollowingtotroubleshoottheissue:

1. Hasyourenvironmentchanged?(HSPA and Wi-Fi)Changestoyourplaceofbusiness,suchasaddinganewwallorinstallinganelectronicdevicenearyourterminalorbetweentheaccesspointandterminal,couldreduceitswirelesssignalstrength.

2. Isyouraccesspoint/repeaterworking? (Wi-Fi only)a) Ensuretheaccesspointissecurelypluggedintoanelectricaloutlet.

b) Fingertightentheantennaintotheantennaportonthebackoftheaccesspoint/repeater.

c) Adjusttheantennaangletoseeifthisprovidesabettersignaltotheterminal.

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Why won’t my terminal connect? (HSPA)TheHSPAwirelessnetworksignalisrepresentedbythe inthetop-rightcornerofthescreen.Iftheiconisreditmeansitcan’tconnecttothenetwork.

Has your environment has changed?

1. Physicalchangestoyourplaceofbusiness,suchasaddinganewwallorinstallinganelectronicdevice,mayreducethewirelesssignalstrengthandpreventtheconnection.

2. Physicalchangesoutsideyourplaceofbusinessmayimpactthesignalstrengthsuchasanewbuildingorinfrastructure.Trymovingyourterminalinyourplaceofbusinesstoseeifitcanconnectinanewlocation.Theiconwillturngreenwhenit’sconnected.

What do I do if the terminal displays a security alert?IfyourterminaldisplaysthemessageSecurity Alert,itmeansthatyourterminalhasbeendamagedandmustbereplaced.PleasecontacttheTDMerchantSolutionsHelpDeskimmediately.

25

Reference

Charging terminals (HSPA and Wi-Fi)Attheendoftheday,it’sagoodideatodoaquickinspectionoftheterminaltoensurethatitwillbereadyforthenextbusinessday.

C harging your H S PA or Wi- Fi terminal

1. Ensurethatthebatteryhassufficientcharge,orthatit’schargingifthebatteryiconturnsred.

2. Whenrechargingtheterminal,ensurethat:• thechargingcordisfullyinsertedintothebackofthecharger

baseorterminal

OR• theterminalisseatedproperlyintheoptionalchargingbase.

3. Whentheterminalischarging,youwillseeaniconinthetop-rightcorner.

Storing terminals• Theymustbestoredintemperaturesbetween0°and50°Celsius.

• Donotleavethemoutdoorsovernight,especiallyinthewinter.

Maintaining terminals• Don’tplacethemonamagnetizedpad—thiswillcausethemtomalfunction.

• Routinelycleanthemwithadampclothsothatspillsdon’tgetintotheinnerworkings.

• UseTD-approvedcleaningcardsforthechipandmagneticcardreaders.

Entering letters and special charactersWheneveryouhavearerequestedtoenteraletterorspecialcharacter,suchasareceiptbannerorcreatingauserID,followthesesteps.Pressthecorrection keytochangeanyentry.

Entering.. . Step s

Letters 1. Pressthenumber keythathasthedesiredletteronit.Forexample,press2toenterC.

2. Scrolltodesired letter andpressOK.

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Entering.. . Step s

Spaces 1. Presstheleft- tocreateaspace.

Specialcharacters

1. Presstheright- .

2. ScrolltothedesiredcharacterandpressOK.

Transaction shortcutsAction Icon Navigation

Logon/Logoff DesktopLog Off

Purchase(Credit/Debit) Desktop Purchase

Purchase(Phone/Mail) DesktopMainMenuPhone / Mail Purchase

ForcePost DesktopMainMenuDebit / Credit ForcePostandthen:• Purchase,• Pre-Authorization,• PhonePurchase,or• MailPurchase

Refund DesktopMainMenuDebit / CreditRefund

Void DesktopVoid

StartPre-Authorization DesktopPre-Authorization

ChargePre-Authorization Desktop Pre-Auth Completion

Reporting DesktopMainMenuReportingandthen:• BusinessDayReports,• BatchReports,• CustomizedReports,or• GiftCardReports

DayClose Desktop Day Close

CallCentreInformationPleasecalltheTDMerchantSolutionsHelpDeskat1-800-363-1163ifyouhaveanyquestions.

Authorization:24hoursaday,sevendaysaweek

Terminal Inquiries:24hoursaday,sevendaysaweek

General Merchant Inquiries:Monday–Friday,8a.m.–8p.m.ET

Printer / Stationery Supplies:Monday–Friday,8a.m.–5p.m.ET

DocumentationPortalThisguidecoversthemostcommonlyusedinformationinordertogetyoustarted.Yourterminalhasmorefeaturesandfunctionalitytoexploreonourdocumentationportalwhichyoucanfindatwww.TDMerchantSolutions.com/ResourceCentre.

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