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For the TD iCT250
• withPINpad
• withoutPINpad* PINpad not shown
TD iCT250Merchant Guide
COPYRIGHT © 2016 by The Toronto-Dominion BankThis publication is confidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of Merchant customers of TD Merchant Solutions. This publication may not be reproduced or distributed, in whole or in part, for any other purpose without the written permission of an authorized representative of The Toronto-Dominion Bank.
NOTICE The Toronto-Dominion Bank reserves the right to make changes to specifications at any time and without notice. The Toronto-Dominion Bank assumes no responsibility for the use by the Merchant customers of the information furnished in this publication, including without limitation for infringements of intellectual property rights or other rights of third parties resulting from its use.
MERCHANT INFORMATION
Merchant Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Merchant Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- i -
Table of ContentsWelcome to TD Merchant Solutions ............................................ 1
Who should use this guide? ......................................................... 1The TD iCT250 Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Hardware ..................................................................................... 2The Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Default shortcut keys ....................................................................................... 2Changing the paper roll ................................................................................... 2
Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Idle screen and icons ....................................................................................... 3Main menu screen ........................................................................................... 3Admin menu screen ........................................................................................ 4
The Communications Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Ports ................................................................................................................ 4Communication options .................................................................................. 4
The PINpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Navigation ....................................................................................................... 5
Accepted card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Accessibility features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Cardholder Privacy and Security ................................................. 6Terminal security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
User types ....................................................................................................... 6
Fraud prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Force post fraud prevention ............................................................................. 6Call for authorization fraud prevention ............................................................ 6
Call for authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Imprinters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Transaction records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Storing cardholder receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Financial Transactions .................................................................. 9PINpad Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Special transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Cashback ......................................................................................................... 9Partial authorizations ....................................................................................... 9Tip ................................................................................................................... 9
Accepted card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Sale (credit card) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Sale (debit card) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Sale (phone or mail) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Force post (sale or phone / mail) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Void . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Transaction recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Continued on next page
- ii -
Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Reprinting receipts ......................................................................................... 14Receipt codes ................................................................................................ 15Receipt examples ........................................................................................... 16
Business Day Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Performing a day close .................................................................................. 16
Reporting ................................................................................... 17Business day reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Batch reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Customized reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
EMV reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Recent error report log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Activity log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Administration and Configuration ............................................. 19Administering the terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
User management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Add user ....................................................................................................... 20Change password .......................................................................................... 20View and delete ............................................................................................ 20Operator wording .......................................................................................... 21Unlock user ................................................................................................... 21ID report ........................................................................................................ 21
Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Parameter download ..................................................................................... 21
Functions enabled/disabled by TD Merchant Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Login requirements for terminal functions ..................................................... 22Configuration reports .................................................................................... 23
Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Comms type .................................................................................................. 23IP Address type .............................................................................................. 23Dial up .......................................................................................................... 24
General options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Training mode ............................................................................................... 24Keystroke sounds .......................................................................................... 24Terminal backlight ......................................................................................... 25Idle timer ....................................................................................................... 25Reset invoice number .................................................................................... 25
Cashback options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Cashback presets ........................................................................................... 26
Tip options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Other tip options ........................................................................................... 27
Receipt options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Receipt banner .............................................................................................. 28Preprint receipt .............................................................................................. 28Receipt delay ................................................................................................. 28Receipt order ................................................................................................. 28Reprint last customer receipt ......................................................................... 29
Continued on next page
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Reprint last receipt ......................................................................................... 29Reprint older receipt ...................................................................................... 29
Transaction options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Card present .................................................................................................. 29Duplicate transaction check ........................................................................... 29Partial authorization ...................................................................................... 30Transaction limit ............................................................................................ 30
Troubleshooting ......................................................................... 31Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Hardware troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Terminal information ..................................................................................... 37Configuration reports .................................................................................... 37
Appendices ................................................................................ 39Entering letters and special characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Lost or stolen equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39What should I do when the police arrive regarding the stolen device? ........... 39
Maintaining the terminal and PINpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Storing the terminal and PINpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
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This page left blank on purpose.
TD iCT250 Merchant GuideAbout the TD iCT250 1
- 1 -
Welcome to TD Merchant SolutionsThisisanewandexcitingproductthatoffersnewfunctionalityforyou,themerchant.Thefollowingmaterialswillprovidehelpfulinformationabouttheequipment,itsfeaturesandTDMerchantServices.PleaseensureyoureadthisguidesothatyoubecomefamiliarwiththecapabilitiesoftheTDiCT250andhowitcansupportyourbusinessneeds.
Bynowyourterminalwillbeinstalled,initializedandconfigured.Nowit’stimeforyoutolearnmoreaboutitsfeaturesandcapabilities.Section1outlinestheterminal’sbasicfunctions.Insection2youwilllearnaboutyourresponsibilitiesasamerchant.Financialtransactionsarecoveredinsection3andsection4coversreporting.Section5coversadministrationandtheconfigurationofyourterminalandtroubleshootingstepsareinsection6.
Who should use this guide?YouwouldusethisguideifyouperformtransactionsonaTDiCT250terminalduringthecourseofyourdailybusiness.
TheTDiCT250SolutionTheterminalissolelyfortheyou,theMerchant.Youwillusetheterminaltoinitiatetransactionsforcustomer’susingcreditordebitcards.Dependingonyoursettings,somecardtypesmaynotbeacceptedbyyourterminal.Pleasepleasegotoouronlinedocumentationatwww.TDMerchantSolutions.com/ResourceCentretolearnhowtouseothercards.TherearetwopotentialconfigurationsfortheTDiCT250solution.
Terminal only
Ifyouusethisconfigurationyoumusthandtheterminaltothecustomerwhenevertheymustentertheirinformation.
Terminal and PINpad
Ifyouusethisconfigurationyou,theMerchant,willusetheterminaltoenteryourinformationandthecustomerusethePINpadtoentertheirinformation.
Functionality
Name Terminal PINpad
Paperchamberbutton --
Functionkeys
Navigationkeys
Paperadvancekey --
Commandkeys CANCANNUL CORR OK
Chipcardreader
Magneticstripereader
Contactlessreader
Communications Viadial-uporDSLconnection Connectedtotheterminal
1
9
F . , # *
2 ACB 3 D
F E
4GI H 5 J
L K 6 MON
8 TVU7 P R
Q
SWY X
Z
0
�
MODEM
16: 2005/04/2014
1
9
* . , #
2 ACB 3 D
F E
4GI H 5 J
L K 6 MON
8 TVU7 P R
Q
SWY X
Z
0F
CHQ SAV / EP
iPP320
�
CANCANNUL CORR OK
F1 F2 F3 F4
1
9
F . , # *
2 ACB 3 D
F E
4GI H 5 J
L K 6 MON
8 TVU7 P R
Q
SWY X
Z
0
�
MODEM
16: 2005/04/2014
1
9
* . , #
2 ACB 3 D
F E
4GI H 5 J
L K 6 MON
8 TVU7 P R
Q
SWY X
Z
0F
CHQ SAV / EP
iPP320
�
CANCANNUL CORR OK
F1 F2 F3 F4
Welcome / Bonjour
- 2 -
HardwareTheTerminal
1. Paper chamber flap
2. Function keysThe /F1and /F2keyscanbeusedasshortcutsandtoselectonscreenoptions.
3. Navigation keys Usethearrowkeystonavigateupanddownthescreensandmenus.
4. Command keys / Cancel
/ Correctionorpaper advance / OK andshortcuttotheTransactionsscreen.
5. F keyThe F istheshortcuttotheMainMenuscreenandusedtoswitchbetweenenteringlettersandnumbersforcertainfunctionslikeusernamesorreceiptbanners.
6. Card readersa) Insertchippedcardsb) Swipecardsc) Contactlesscards
Default shortcut keysToaccessaspecificmenuorfunction,usethefollowingshortcuts:
• Sale(default)
• Pre-AuthInitiation(default)
• Pre-AuthCompletion(default)
• Phone/MailSale(default)
• MainMenu
• AdminMenu . , # *
• Reprintslastreceipt 0
• Advancespaper
1
9
F . , # *
2 ACB 3 D
F E
4GI H 5 J
L K 6 MON
8 TVU7 P R
Q
SWY X
Z
0
�
MODEM
16: 2005/04/2014
6b
4
2 2
1
6a
3
5
6c
Changing the paper roll
1. Gentlypulluponthepaperchamberpanelalongthetopofterminalandremovetheoldpaperroll.
2. Unwrapanewpaperrollandplaceitinthepaperchambersothatthelooseendofthepaperfeedsupfromunderthepaperrolltowardsyou.
3. Pressdownonthepaneluntilitclicksshutandensurethereisaenoughpaperstickingoutfromthechamberthatittouchesthetopoftheterminalscreen.
TD iCT250 Merchant GuideAbout the TD iCT250 1
- 3 -
Screens
Idle screen and iconsThedefaultscreeniscalledtheIdlescreen.Itdisplaysalotofimportantinformationanddifferentwaystoaccessyourterminal’sfunctionality.Onittherearenumerousimportanticons.Theyare:
1. Communication iconThe iconindicateswhethertheterminalisconnectedtothenetwork.Itwillbeoneoftwocolours:
» Green(connected)or» White(disconnected).
2. Lock (security)The iconwillbeclosedoropen.Ifyoudon’tseetheclosedlock,donotusethisterminalandcontacttheTDMerchantSolutionsHelpDesktoreportitasatampereddevice.
3. PowerThe iconinthetop-rightcornerindicatesthattheterminalispowered.
Navigation Onceyougettothedesiredscreen,usethefollowingkeystonavigateit:
• Press /F2or /F3toscrolldownoruponemenuselection
• Press or toselectanonscreenoption
• Press /Canceltogobackonescreen
• Press /Correctiontochangeanentry
• Press /OKtoconfirmyourmenuselectionorentry
• Pressthenumberassociatedwiththedesiredmenuitem
Main menu screenFromtheIdlescreen,pressOKandtheMainMenuscreenappears.TheMainMenuscreendisplaysthefollowingtransactions:
• Return
• Void
• ForcePost
• BalanceInquiry
TD APP
10:5205/04/2014
3
1
2
MAIN MENUTD APP
1 - Return2 - Void3 - Force Post4 - Ph/Mail Sale
10:5205/04/2014
- 4 -
Admin menu screenFromtheIdlescreen,press . , # * /AdminandtheAdmin Menuscreenappears.Itdisplaysthefollowingoptions:
• Logon/Logoff
• BusinessDayMenu
• TransRecallMenu
• SetupMenu
• ReprintMenu
• Maintenance
• OtherFunctions
Foralistofalltheadminfunctionsonavailableontheterminal,refertotheQuickStartGuideforacompletemenubreakdown.
TheCommunicationsAdapterThecommunicationadapteristhebridgebetweenyourterminalanditspoweranddatainoneconnection.
PortsTheadapterhasfourportsandtheyare:
1. DatacabletotheTDiCT250
2. Power
3. InternetIn
4. PhoneLineIn
Communication optionsTheTDiCT250solutionofferstwooptionsforcommunications:dial-uporEthernet.Youasthemerchantcansetthishoweveryouwishtosuityourexistingplaceofbusiness’setup.TolearnmoreaboutCommunicationoptionssee“Communications”onpage23.
ADMIN MENU1 - Logon / Logoff2 - Business Day Menu
3 - Trans Recall Menu4 - Setup Menu
10:5205/04/2014
TD APP
ETH IN
RS232Cord to terminal
1 2
3 4
TD iCT250 Merchant GuideAbout the TD iCT250 1
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AcceptedcardtypesYourterminal(s)willacceptwhichevercardsyouindicatedwhenyousignedyourcontractwithTDMerchantSolutions.Ifyouwishtoadjustyouracceptedcardlist,pleasecontactyoursalesreptodiscuss.
AccessibilityfeaturesTheTDiCT250hasnumerousaccessibilityfeatureswhichreflectTD’scommitmenttoourcustomers.Suchthingsas:
• Anadjustablekeystrokesoundthatsoundwhenakeyispressed.See“Keystrokesounds”onpage25formoreinformation.
• Adjustablescreenbrightnesstocreatevisualcontrast.See“Terminalbacklight”onpage25formoreinformation.
• Abumpornubonthebottom-leftcornerofthe 5 JL K /5keytoestablishacentralpointonthekeypadfornavigation.
• Araisedidentifieronthe:» / Cancelkey=X,» / Correctionkey=<and» / OKkey=O
ThePINpadThisisanoptionalpieceofhardware.Whenconnectedtoyourterminalitisusedbythecustomertoenterinformationandselectoptionsregardingthetransaction.Ifyoudon’thaveaPINpad,thecustomerwillusetheterminaltoenterinformation.
1. Function keysThe F1 /F1and F4 /F4keyscanbeusedtoselectonscreenoptions.
2. Navigation keys Usetheandkeystonavigatethescreensandmenus.
3. Command keys» CANC
ANNUL / Cancel» CORR /Correction» OK / OKoractivate
4. Card readers» Insertchippedcards» Swipecards» Contactlesscards
NavigationOnceyougettothedesiredscreen,usethefollowingkeystonavigateit:
• Press F2 / F2or F3 /F3toscrolldownoruponemenuselection.
• Press OK / OKtoselectanonmenuscreenoption.
• Press F1 /F1or F4 / F4toselectanonscreenoption.
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CANCANNUL CORR OK
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Welcome / Bonjour
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If you use a PINpad, you must process all inserted chip cards on it. Swiped cards can be processed on both the terminal and the PINpad.
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Cardholder Privacy and SecurityPleaserefertotheCardholderPrivacysheetinyourMerchantwelcomekit.Itcontainsimportantinformationaboutyourresponsibilitiestoyourcustomersandtheirpersonalandtransactioninformation.
TerminalsecurityItistheMerchant’sresponsibilitytosecuretheterminal,anyuserIDsorpasswordsandtopreventunauthorizeduse.InanyeventtheMerchantwillbeliableforanyunauthorizeduseoftheterminaloranyuserIDsorpasswords.Therearethreeusersecuritysettings:
No security (Default)• Noaccessrestrictiontothe
terminalfunctionalitylistedbelow.
Medium Security• Accessisrestrictedtocertain
featuresbyasupervisorormanagerIDandpassword.
High Security• Accessisrestrictedtocertain
featuresbyamanagerIDandpassword.
Thefollowingfunctionscanbeprotectedmediumorhighsecurity.
• Batchreports
• Customizedreports
• Host1download
• Prioritymail
• Manualcardnumberentry
• Businessdayreports
• Dayclose
• Host2download
• Connectionsetup
User typesThisoptionallowstheusertosetup:managers,supervisors,andoperatorswithanIDlogininUserSetupbygoingto
. , # * /AdminSetupMenuCustomizationUse ID/Password.SeeSection 5 – Administration and ConfigurationformoreinformationoncreatinguserIDsandsettingtheirsecuritylevels.
FraudpreventionPleaserefertotheHow to Help Prevent FraudpamphletinyourMerchantWelcomeKit.Youcanalsoreducefraudulenttransactionsonyourterminalbyenabling:
Force post fraud preventionYoucannowenable/disableorpasswordprotectforceposttransactionsonyourterminal.Ifaforceposttransactionoccurstheterminalreactdependingonwhetherthisisenabledornot.
• Disabled—Statesthatthetransactionisnotallowedandadifferentpaymentmethodisrequired.
• Passwordprotected—Requestasupervisortoentertheirpassword.
Call for authorization fraud preventionYoucanenable/disablecallforauthorizationtransactions.
Please call the TD Merchant Solutions Help Desk at 1-800-363-1163 to change the security level on your terminal.
The supervisor setup requires you to create a password.
If you want to use either of these fraud prevention features, you must enable them on each of your terminals. To do so, please call the TD Merchant Solutions Help Desk at 1-800-363-1163.
TD iCT250 Merchant GuideResponsibilities 2
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CallforauthorizationSometimes,duetoacommunicationorsecurityissue,atransactioncannotorshouldnotbecompleted.Thistransactionmayrequirethatyoucallforauthorizationtoensurethatthecardisingoodstandingandthatthetransactioncanbecompleted.Seethelistofmessagesandeventsbelowthatwillcauseyoutocallforauthorization.
Whenever Action…theCALLFORAUTHmessageisseen.(Nocommerrorseen)
1. Don’tattemptthetransactionagain.
2. Callforavoiceauthorizationimmediately.
…theCALLFORAUTHmessageisseen.(Commerrorseen)
1. Tryagainthetransactionagain.OR
2. PresstheOKorCancelkeyandcallforavoiceauthorization.
…thecardnumberonthescreendoesnotmatchthenumberembossedonthecard.
1. PresstheCancelkeyandcallforavoiceauthorizationimmediately.
2. RequestaCODE 10authorization.Inthissituation,youmaybedealingwithafraudulentcardandCODE 10willalertthefinancialinstitutiontothispossibility.
…thecardholdersignatureonthereceiptdoesnotmatchthesignatureonthereverseofthecard.
1. Callforavoiceauthorization.
2. RequestaCODE 10authorization.Thefinancialinstitutionwillbeabletoadvisewhetherornotthecorrectindividualisusingthecard.Theywillalsotellyouhowtoproceed.
…youhaveanydoubtsaboutthevalidityofacardoratransaction.
1. Callforavoiceauthorization.
2. RequestaCODE 10 authorization.Thefinancialinstitutionwillbeabletoadvisewhetherornotthecorrectindividualisusingthecard.Theywillalsotellyouhowtoproceed.
Imprinters
Whenever Action…you’reunabletousethecardschiporswipethecardthroughtheterminalduetoaproblemwiththecard’smagstripeoraproblemwiththeterminalsreader.
1. Keyinthetransactionmanually.
2. Takeanimprinteddraftaspertheinstructionsontheterminal.
3. Indicatethetransactiondetailsintheimprintedcopyandstapletheprinterreceipttothesignedcopy.
…yourprinterisnotworking.
1. Takeanimprinteddraftaspertheinstructionsontheterminal.
2. Indicatethetransactiondetailsontheimprintedcopy.
…thesystemisdown,theterminaldoesnotaskforanauthorizationnumberandyoureceiveatelephoneauthorization.
1. Takeanimprinteddraft.
2. Notealltransactiondetailsonthedraft.
3. Callforauthorization.
4. Whenthesystembecomesavailable,enterallmanuallyimprintedtransactionbygoingto:MainMenuForcePost,thenstapleallprintedtransactionstotheimprintedsalesdraft(s).
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TransactionrecordsTheterminalcanstoreupto:
• 10businessdaysofdetailedtransactions
• 45daysoftotals
• 999transactionsperbatchand
• 2000transactionsperbusinessday
StoringcardholderreceiptsMerchantsareresponsibleforretainingallreceiptstorespondtocardholderinquiries.Thefollowingareguidelinesyoushouldusewhenstoringthem.Storereceipts:
• ...inadark,secureareawithlimitedaccessforatleastoneyear
• ...inenvelopesarrangedbydateinasecuredfilingcabinetworkwell.Ifyouhaveseveralterminalsuseaseparateenvelope(s)foreachterminal.
• ...aslongasyouretaincashregistertapesfordirectpaymenttransactions
• IfTDneedsareceiptcopy,pleasesenditwithineightdaysandretainacopyforyourrecords.
• TherequiredstorageandresponsetimesareforTDMerchantSolutionsonlyandmayvarybyfinancialinstitution.
You receipts could become unreadable if you:
• store receipts in plastic coated containers
• expose them to direct heat or cold sources
TD iCT250 Merchant GuideFinancial Transactions 3
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Financial TransactionsTheTDiCT250solutioncanperformthefollowingtransactions:
• Sale• Salewithtip• Salewithcashback• Salewithpartialauthorization• Salewithsplittender
• Phone/Mailsale• Forcepost• Refund• Void
*Theseoptionaltransactionsandothers,suchaspre-authorizationsarecoveredinouronlinedocumentationatwww.TDMerchantSolutions.com/ResourceCentre.
PINpadTransactionsWhenaPINpadisconnectedtotheterminalthecustomerwilluseitexclusivelytoenterinformationandmakeselections.ForthetransactionsinthisdocumentweshowthecustomerPINpadkeyoptions.Ifyouonlyhaveaterminal,thecustomerwillalsousetheterminaltoenterinformation.
Specialtransactions
CashbackThisoptiononlyworksfordebitcards.Youcansetthisupyourself,butanychangesdonebyyouonterminalwillbeoverwrittenwheneveradaycloseisperformed.It’sbetterifyoucallintomakethesechangessothattheyarepermanent.
Partial authorizationsThisoptionallowsforpartialpayments.Iftheinstitutionthatholdsthecarddoesnotindicatethattherearesufficientfundsavailableforthesale,theterminalwillindicatethatabalanceisrequired.Inthiscasethecustomerwouldthenhavetheoptiontoofferasecondformofpaymentforthebalanceortocanceltheentiretransaction.
TipYoucansetthisupyourself,butanychangesdonebyyouonterminalwillbeoverwrittenwheneveradaycloseisperformed.It’sbetterifyoucallintomakethesechangessothattheyarepermanent.
AcceptedcardtypesYourterminal(s)willacceptwhatevercardsyouindicatedwhenyousignedyourcontractwithTDMerchantSolutions.Ifyouwishtoadjustyouracceptedcardlist,pleasecontactyoursalesreptodiscuss.
• Depending on your security settings, you may be required to enter a supervisor ID and password to proceed with any transaction.
• Press 0 on the terminal to reprint the most recent customer receipt.
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Sale(creditcard)1. Press /F1.
2. Enterthetotal dollar amount forthesaleandpressOK.
3. Ifyouhavetipsenabledyouwillseethefollowingsteps.
Tip (optional)a) CustomerconfirmsthedollaramountandpressesYesorNo.b) Customerenters/selectsthetipamount/optionandpressesOK.c) CustomerconfirmsthedollaramountandpressesAcceptorChange.
4. Performoneofthefollowingpaymentmethods:Insert, Swipe, ContactlessorManual Entry.
Contactlessa) Thecustomertapstheircontactless-enabledcreditcardonthecontactlesscardreader.
b) Askthecustomeriftheywouldlikeareceipt:YesorNo.c) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprintifrequested.
Insert carda) Thecustomerinsertstheircreditcard.b) ThecustomerenterstheirPINandpressesOK.c) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.
Swipe carda) Thecustomerswipestheircreditcard.b) VerifythecardinfowithwhatisontheterminalscreenandpressOK.c) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.The
customermustsignthesignaturefieldonthemerchantcopy.
Manually enter carda) Entertheaccount numberandpressOK.b) Entertheexpiry dateandpressOK.c) Amanualimprintofthecreditcardisrequired.MaketheimprintandpressOK.d) EntertheCVD numberandpressOK.Thisnumberisgenerallylocatedonthebackofthecredit
card.Thisiscanbeanoptionalstepdependingonyoursettings.e) Indicateifthecardwaspresentforthetransaction:YesorNo.Thecustomermustsignthesignature
fieldonthemerchantcopy.
5. Ifthepaymenttypeusedhasinsufficientfundstopaytheentiresaleamountyoumayseethefollowing:
Partial authorization (optional)a) Thereceiptwillprintshowinghowmuchwasappliedtothesale.b) Thescreenshowsabalanceowed.c) Thecustomerdecidesthehowtheywillpaythebalance(CashorCard).
Ifthecustomerselectscard,followtheappropriatestepsfortheselectedcardtype:creditordebit.
6. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.Ifthereceiptisfromaswipeormanualcardentrytransaction,thecustomermustsignthesignaturefieldonthemerchantcopy.
The customer may be required to swipe or insert their card in some cases.
• If the customer selects cash the transaction will end. Ensure that you receive the correct cash amount for the balance of the transaction.
TD iCT250 Merchant GuideFinancial Transactions 3
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ENTERAMOUNT
RECEIPTS
SWIPE MANUALLY ENTRY
ENTER # and EXP. DATE
ENTER CVD?(optional)
IMPRINT CARD MESSAGE
SELECT PAYMENT METHOD
FINISHED
ENTER PIN
INSERT
DIFFERENT PAYMENT REQUIRED?
CONTACTLESS
YES YES
NO
TIP (optional)
PARTIAL AUTH? (optional)
CREDIT / DEBIT / CASH
RECEIPTS
YES
NO
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Sale(debitcard)1. Press /F1.
2. Enterthedollar amountandpressOK.
3. Ifyouhavetipsenabledyouwillseethefollowingsteps.
Tip (optional)a) Customerconfirmsthedollaramountand
pressesYesorNo.b) Customerenters/selectsthetipamount/
optionandpressesOK.c) Customerconfirmsthedollaramountand
pressesAcceptorChange.
4. Performoneofthefollowingpaymentmethods:Insert/SwipeorContactless.
Contactlessa) Thecustomertapstheircontactless-
enableddebitcard.
The customer may be required to swipe or insert their card in some cases.
b) Askthecustomeriftheywouldlikeareceipt:YesorNo.
Insert / swipe carda) Thecustomerselectstheaccounttouse:
CHQorSAV.b) ThecustomerenterstheirPINandpressesOK.
5. Ifyouhavecashbackenabledyouwillseethefollowingsteps.
Cashback (optional)a) Customerconfirmsiftheywantcashback
ornot:YES or NO.b) Customerenters/selectsthecashbackamount/optionandpressesOK.c) Customerconfirmsthenewtotalamount:AcceptorChange.
6. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.
Sale(phoneormail)
1. Press /F4 Phone / Mail Sale.
2. Enterthedollar amountandpressOK.
3. Entertheaccount numberandpressOK.
4. Entertheexpiry dateandpressOK.
5. EntertheCVD numberandpressOK.Thisstepisdependentuponyoursettings.
6. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.
ENTER AMOUNT
CONFIRM AMOUNT
RECEIPTS
INSERT or SWIPE CARD
TAP CARD(optional)
SELECT PAYMENT METHOD
FINISHED
ENTER PINDIFFERENT PAYMENT
REQUIRED?
YES
NOCASHABCK(optional)
• These instructions are used for sales where the card is not present. If the card is present at sale, see Credit card sale. If you use the incorrect sale transaction you could incur extra charges.
• There are risks performing transactions when the credit card is not present. Ensure that you perform all of the available security checks for phone / mail sale.
TD iCT250 Merchant GuideFinancial Transactions 3
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Forcepost(saleorphone/mail)Thisoptionisonlyusedwhenyoucan’tprocessacreditcardsalenormallythroughthenetworkwhetherduetocommunicationproblemorthattheforcepostisrequestedviatheterminal.
1. PressOKForcePost Force Sale or Force Ph/Mail.
2. Enterthedollar amount andpress OK.
3. Performoneofthefollowingpaymentmethodsforthecreditcardinquestion:SwipeorManual entry.
Swipe carda) VerifythecardinfowithwhatisonthescreenandpressOK.Gotostep3.
Manually enter carda) Entertheaccount numberandpressOK.b) Entertheexpiry dateandpressOK.c) Amanualimprintofthecreditcardisrequired.MaketheimprintandpressOK.d) EntertheCVD number andpressOK.Gotostep3.
4. ThenentertheauthorizationnumberandpressOK.
5. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.Thecustomermustsignthesignaturefieldonthemerchantcopyforaforcepostsaletransaction.
VoidThistransactionisusedtocorrectapreviouslyenteredtransactionfromtheterminalinthecurrent,openbusinessday.YoucanalsouseTransactionRecalltorecallandcancel/voidatransactionbasedoninformationotherthanthetrace#.
1. PressOKVoid.
2. Enterthetrace #forthetransactiontobevoidedandpressOK.
3. Verifythatthisisthecorrecttransaction:VoidorBack.Ifyouselectback,youcanenteranewtrace#tovoid.
4. Thevoidedtransactionreceiptsprint.
TransactionrecallThisoptionrecallsatransactionsothatyoucanvieworvoidit.Thefollowinginstructionsaccessanytransactionsthatwereperformedinthecurrentopenbatch.Ifadayclosehasbeencompletedyoucanonlyrecalltransactionsafterthelastdaycloseorbatchclose.Pre-authorizationandtabtransactionsarecoveredinouronlinedocumentationatwww.TDMerchantSolutions.com/ResourceCentre.
1. Press . , # * / Admin TransRecallMenu.
2. Selectoneofthefollowingoptions:
by DetailThisrecallsthedetailsalloftransactionsintheopenbatch.
a) ScrolltothetransactionandpressSelect.Gotostep3.
by AmountThisrecallsanytransactionfortheentereddollaramountintheopenbatch.
a) Swipethecardorenterthedollar amountandpressOK.b) Ifmorethanonetransactionappears,scrolltothedesiredoneandpressSelect.Gotostep3.
Before you perform this transaction you must call the TD Merchant Help Desk at 1-800-363-1163 and receive an authorization number.
If you have closed the business day that the transaction was performed in, you can only perform a return. The option to void the transaction is no longer available.
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by Account # (credit cards only)Thisrecallsanytransactionfortheenteredcardaccountnumberintheopenbatch.
a) Swipethecreditcardorenterthecard account numberandpressOK.b) Scrolltothetransaction andpressSelect.Gotostep3.
by Invoice #Thisrecallsthetransactionfortheenteredinvoicenumber.
a) EntertheinvoicenumberthatyouwanttorecallandpressOK.Gotostep3.
by Trace #Thisonlyrecallsthetransactionconnectedtothetracenumberintheopenbatch.
a) Enterthe trace number thatyouwanttorecallandpressOK.Gotostep3.
3. Verifythattheitisthecorrecttransactioninformationonthescreenanddooneofthefollowing:a) PressVoid tocancelthetransactionandprintthevoidedreceipts.b) PressBacktoselectadifferenttransaction.c) PressCancel toexitthescreen.
ReturnYoucanonlyperformareturnonatransactionthathasalreadybeensubmittedforreimbursement.
1. PressOKReturn.
2. Enterthedollar amountandpress OK.
3. CustomerconfirmsthedollaramountandpressesYesorNo.
4. Performoneofthefollowing:Insert , SwipeorManual entrythecardinquestion.
Insert carda) VerifythecardinfowithwhatisonthescreenandpressOK.b) ThecustomermayberequiredtoentertheirPIN.Gotostep3.
Swipe carda) VerifythecardinfowithwhatisonthescreenandpressOK.Gotostep3.
Manually enter carda) Entertheaccount numberandpressOK.b) Entertheexpiry dateandpressOK.Thisisfourdigitsinlength.c) Indicateifthereturnisforaphone/mailsale:Yesor No.Gotostep3.
Insert / swipe carda) Thecustomerselectstheaccounttouse:CHQorSAV.b) ThecustomerenterstheirPINandpressesOK.Gotostep3.
5. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.
ReceiptsEachtransactionhasadifferentreceiptandmostoftheinformationispurelyforrecordkeeping.Thereisimportant information that youneedtobeawareoftoensurethatyourtransactionshavecompletedcorrectly.
Reprinting receipts
1. Press . , # * / Adminkey ReprintMenuandselectareprintoption.
Debit returns are disabled by default. If you wish to activate debit returns on your terminal please call the TD Merchant Solutions Help Desk at 1-800-363-1163.
TD iCT250 Merchant GuideFinancial Transactions 3
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Reprint Last
2. Selectwhichcopyyouwanttoreprint(Merchant,CustomerorBoth)andpressOK.
3. Thereceiptreprintsandisnotedasaduplicate.
Reprint Previous
2. Selectoneofthefollowingoptions:
Alla) Scrollthroughtheavailable receipts,selectthedesiredoneandpressOK.Gotostep3.
Invoice #b) Entertheinvoice numberandpressOK.Gotostep3.
Account # c) Swipethecardorentertheaccount numberandpressOK.Gotostep3.
Approval Coded) Entertheapproval codeandOK.Gotostep3.
3. Selectwhichreceipttoreprint(Merchant,CustomerorBoth)andpressOK.
4. Thereceiptreprintsandisnotedasaduplicate.
Receipt codes
Transaction typeC Onlinechipcardtransaction MC Manuallyenteredfallbackofachipcard
transaction
CN ChipcardNoSignatureRequiredtransaction RF Contactlesstransaction
CO Off-linechipcardtransaction S Swipedmagcardtransaction
M Manuallyenteredmagcardtransaction SC Swipedchipcardfallbacktransaction
SN SwipedNoSignatureRequiredtransaction
Card typeAM AmericanExpress MC MasterCard
DP Debit VI Visa
DS Discover/Diner
Important informationTrace # Thetracenumberassociatedwiththetransaction
Inv # Theinvoicenumberassociatedwiththetransaction.
Auth # Theauthorizationnumber associatedwiththetransaction
Signature Thecardissuerdetermineswhenasignaturesisrequiredforatransactionsoensurethattheclientsignsthesereceipts.
Approved AlwaysensurethatthetransactionwasapprovedasitcouldbeDECLINED.
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Receipt examplesTheinformationthatyouwillusethemostisnotedandexplainedonthepreviouspage.
Debit card
Merchant NameAddress
City, ProvinceMerchant Number
Terminal ID
SALE06-16-2016 12:41:02Acct # 476173******0010 C Card Type DPName: nnnnnnnnnA00000000980840
Trace # 060072Inv # 124Auth #008635 RRN 001003099TVR 8000048000 TSI 6800TC 98952D8874F69BD1
Sale $25.00
TOTAL $25.00
+++++++++++++++++++++++00 APPROVED-THANK YOU+++++++++++++++++++++++
Retain this copy for yourrecords
Merchant copy
ADVERTISEMENT LINE 1ADVERTISEMENT LINE 2ADVERTISEMENT LINE 3ADVERTISEMENT LINE 4ADVERTISEMENT LINE 5ADVERTISEMENT LINE 6Credit card
Merchant NameAddress
City, ProvinceMerchant Number
Terminal ID
SALE06-16-2016 12:41:02Acct # 455763******1632 S Card Type VIName: nnnnnnnTrace # 010103Inv # 109Auth #089090 RRN 001003099
Sale $9.00
TOTAL $9.00
+++++++++++++++++++++++00 APPROVED-THANK YOU+++++++++++++++++++++++
Retain this copy for yourrecords
Merchant copy
ADVERTISEMENT LINE 1ADVERTISEMENT LINE 2ADVERTISEMENT LINE 3ADVERTISEMENT LINE 4ADVERTISEMENT LINE 5ADVERTISEMENT LINE 6ADVERTISEMENT LINE 7ADVERTISEMENT LINE 8ADVERTISEMENT LINE 9
BusinessDayFunctionsTostartabusinessdaysimplyperformaclosebusinessday.
Performing a day closeYouhaveadeadlinetoperformadayclose.Thisiscalledyourbalancingwindowanditissetonthesystem.Ifyourdaycloseisdonebeforeyourbalancingwindowends,you’llreceivesameornextbusinessdaydepositforcreditanddebitcardtotals.Otherwise,theywillbeforwardedtothenextbusinessday.
Youmustcloseyourbusinessdayoneach terminalinordertomaintainaccuraterecordsandbalanceyouraccounts.Closingthebusinessdayisimportantasit:
A day close is automatically performed on your terminal every three to five business days if one isn’t performed sooner by you.
TD iCT250 Merchant GuideFinancial Transactions 3
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• Sendsanystoredtransactions(SAFs).
• Closesallopenbatches.
• Printsselectedreports.
• Checksformail,anddownloads.
• Downloadsavailableupdates.
• Startsanewbusinessdayontheterminalbyopeninganewbatch.
Press . , # * /AdminkeyBusinessDayMenuEnd of Day.
1. Confirmthatyouwanttoclosethebusinessday:YesorNo.
2. Theendofdayreportsprint.
3. Theterminalreboots.
ReportingBusinessdayreportsThefollowingchartshowswhateachreportdisplays.Thesereportsareforalltransactionsperformedinthecurrent business dayregardlessofthenumberofbatchesthatwereclosed.
Report Report detailsTerminal Detail • Bycardtype
Terminal Balancing • Bycardtype
Day Subtotals • Numberoftransactions• Totalamounts
Operator Detail • Bycardtype• ByoperatorID
Operator Balancing • Bycardtype• Bytransactiontype• ByoperatorID
Tip Totals • Totalsofalltips• ByoperatorID
Outstanding SAF • DetailsonallstoredtransactionssenttotheHostforsettlement
1. Press . , # * /AdminkeyBusinessDayMenuB.DayReportsandselectoneofthefollowingoptions:a) OperatorDetail,OperatorBalancing,orTipTotalsandgotostep#2.
ORb) TerminalDetail,TerminalBalancing,DaySubtotals,OutstandingSAF,andgotostep#3.
A batch is a group of transactions that you must submit to the issuer to accept in order for you to be paid. Once you close the batch or perform and end of day, these transactions are sent to the issuer for settlement and then they will deposit the funds into your account.
• If a lot of transactions have been performed during the day, or you are using a dial-up connection, this process may take a while.
• Once the process is starts, do not:
• process any transactions
• press any buttons or
• disconnect your Internet service on the terminal in question.
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2. Dooneofthefollowing:a) EnteranOperator IDandpressOK.b) PressOKforareportofalloperators.Gotostep3.
3. Decidehowtoretrievethereport(DisplayorPrint).a) IfyouselectedDisplay,youwillbeabletocyclethroughthedetailsbyselectingPrevorNext.b) IfyouselectedPrint,theyourreportwillbegintoprint.
BatchreportsThesereportsareforalltransactionsperformedwithinaparticularbatch.Thisisgenerallyusedwhenyouhavemultipleshiftsusingthesameterminal.Thisallowsyoutopullreportsattheendofaparticularshiftandactslikeashiftclosefunction,butitdoesnotclosethedayontheterminal.ItthenprintsareportshowingtransactionsperformedontheterminalsincethelastDayClose.
Thefollowingchartshowswhateachreportdisplays.
Report Report detailsTerminal Detail • Bycardtype • Forcurrentorpreviousbatch
Terminal Balancing • Bycardtype • Forcurrentorpreviousbatch
1. Press . , # * /AdminkeyBusinessDayMenuBatchReportsandselectoneofthefollowingoptions:Terminal DetailorTerminal Balancing.
2. Selectthedesiredbatchyouwanttoretrieve(PrevorCurrent).
3. Decidehowtoretrievethereport(DisplayorPrint).a) IfyouselectedDisplay,youwillbeabletocyclethroughthedetailsbyselectingPrevorNext.b) IfyouselectedPrint,theyourreportwillbegintoprint.
CustomizedreportsThesereportsareforalltransactionsperformedforthebusinessdayscurrentlystoredintheterminal.Thesereportscanonlybeaccessedbysupervisorsormanagers.Thefollowingchartshowswhateachreportdisplays.
Report Report detailsTransaction Details • Bybusinessday
• Bycardtype• Byoperator
• Detailedtransactionscanbeaccessedforamaximumof10businessdays
Totals • Bytransactiontype• Bycardtype
• Totalscanbeaccessedforamaximumof45businessdays
1. Press . , # * /AdminkeyBusinessDayMenuCustomized Reports.
2. EntertheManager IDandpressOK.
3. EntertheManager PasswordandpressOK.
4. Selectoneofthefollowingoptions:a) TransactionDetailsb) Totals
5. Dooneofthefollowing:a) EnteranOperator IDandpressOK.b) PressOKforareportshowingalloperators.
6. Enterthestart dateforthereportandpressOK.
7. Enterthestart timeforthereportandpressOK.
TD iCT250 Merchant GuideReporting 4
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8. Entertheend dateforthereportandpressOK.
9. Entertheend timeforthereportandpressOK.
10. Decidehowtoretrievethereport(DisplayorPrint).a) IfyouselectedDisplay,youwillbeabletocyclethroughthedetailsbyselectingPrevorNext.b) IfyouselectedPrint,theyourreportwillbegintoprint.
EMVreportsTheEMVreportsareusedfortroubleshootingandyouonlyprinttheseoutifrequestedbytheHelpDesk.Also,ifyoudoprinttheseout,somecanbequitelongsorepeatedprintingswillmakeyouusemorepaperthannormal.
RecenterrorreportlogThisreportwilldisplayallerrorsthatoccurredontheterminalinthepast10days.
1. Press . , # * /AdminkeyOtherFunctionsRecent Error Rep.
2. Selectwhetheryouwanttoprintorsavetheerrors(PrintorFile).
3. Therecenterrorreportwillbeprintedorsavedasperyourselection.
ActivitylogTheactivitylogprovidestheabilitytodisplay,printordeleteareportlogshowingallrestrictedaccessactivityontheterminal.
1. Press . , # * /AdminkeyOtherFunctionsActivity Log.
2. EntertheManager IDandpressOK.
3. EntertheManager Password andpressOK.
4. Selectyourreportoption(Display,Print,orDelete).SelectDisplay iftherearen’tmanytransactionstogothrough.OtherwisethePrintoptionisbetterforreviewingalargenumberofentries.
Administration and ConfigurationTheTDiCT250offersyounumerousoptionstopersonalizetheterminalwhilehelpingyoutoadministeryourbusiness.Standardadministrationfeaturesare:
• UserManagement(creating,editing,deletingandunlockinglockeduserIDs)
• ParameterUpdates(updatingyoursettingsontheterminaltoreflectnewinformationsuchasnewacceptedpaymenttypes)
• Communications(changestoyourterminal’scommunicationmethod)
• TrainingMode(enable/disablethissettingtosafelytrainnewemployeeshowtousetheterminal)
• Receipts(changestohowandwhentheyareprinted)
AdministeringtheterminalByutilizingusertypes,youcanhelpsecureyourterminalfromfraudulenttransactionsandallowscertainadvancedfunctionalitytotrustedemployees.Listedbelowaretheusertypesavailabletoyouandwhatfunctionalityisavailabletothem.
If you delete the log it cannot be retrieved.
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User Type Capabilities Special NotesManager • Canaccessallfeaturesandfunctions,
includingtransactionprocessing,allreportsandallmenus
• CansetupSupervisorandOperatorIDs• OnlyManagershaveaccesstotheActivityLog
• Amaximumof10Managersareallowedperterminal
• BeawareofwhoyougrantManageraccessto• ConsistsofanID,PasswordandoptionalName
Supervisor • Canperformnormaltransactions• CansetupOperatorIDs
• Amaximumof25Supervisorsareallowedperterminal• ConsistsofanID,PasswordanoptionalName
Operator • Canperformnormaleverydayfinancialtransactions
• ConsistsofanID,PasswordanoptionalName• Amaximumof100Operatorsareallowedperterminal• Operators(default)canberenamedbya
ManagertoClerk,ServerorCashier
Usermanagement
Add userUsethisoptiontocreateauniqueuserIDforthemwiththeappropriatelevelofaccesstoterminalfeatures.
1. Press . , # * /AdminkeySetupMenuUserSetupAdd User.EnterthenewIDandpressOK.Thisuniquenumbercanbeupto7digitsinlength.
2. Optional–EnterthenewUser NameandpressOK.This15alpha-numericcharacternameisoptional.PressOKwithoutenteringausernametobypassthis.
3. Enterthenew passwordandpressOK.Passwordsarefourtosevendigitsinlength.
4. Re-enterthenew passwordandpressOK.
5. Selectoneofthefollowinguser types:Manager,Supervisor,orOperator/Clerk/Server/Cashier.Operatoristhedefaultusertypeforthislevel.See“Operatorwording”onpage21formoreinformarion.
6. ThenewIDisaddedtotheterminal.
Change passwordThisoptionallowsyoutochangeanexistingpasswordforsecurityorpersonalreasons.Itrequiresahigherlevelusercanchangeit.Forexample,itwouldtakeamanagertochangeasupervisororoperator’spassword.
1. Press . , # * /AdminkeySetupMenuUserSetupChange Password.
2. EntertheIDthatyouwanttochangethepasswordforandpressOK.
3. Entertheold passwordandpressOK.
4. Enterthenew passwordandpressOK.
5. Re-enterthenew passwordandpressOK.
6. Thepasswordisnowchanged.
View and deleteThisoptionallowsyoutoviewallexistingIDsandselectonetodelete.RepeatthesestepsforeachIDyouwanttodelete.
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1. Press . , # * /AdminkeySetupMenuUserSetupView & Delete.
2. SelecttheIDthatyouwanttodeleteandpressOK.
3. Confirmthatyouwanttodeletetheuser(YesorNo).
4. TheuserIDisdeleted.
Operator wordingThisoptionallowsyoutorenametheOperator(default)labeltooneoftheoptionslisted.
1. Press . , # * /AdminkeySetupMenuUserSetupOperator Wording.
2. Selectthewording optionthatyouwouldliketousefortheoperatorgroup(1Operatoror2Clerkor3Serveror4Cashier)andpressOK.
3. Theoperatorwordingisnowchangedtoyourselection.
Unlock userThisoptionallowsyoutounlockauserwhohasincorrectlyenteredtheirpasswordthreetimes,whichwillcausetheirIDtolock.OnlyauserwithhigherrankingcanunlocktheirID.
1. Press . , # * /AdminkeySetupMenuUserSetupUnlock User.
2. Enterthelocked IDandpressOK.
3. Confirmthatyouwanttounlocktheuser(YesorNo).
4. Enteryouruser IDandpressOK.
5. Entertheuser’snew passwordandpressOK.
6. Re-entertheuser’snew passwordandpressOK.
7. TheuserIDisunlockedandanewpasswordcreatedforit.
ID reportThisoptioncreatesareportthatcontainstheuserIDdetailswiththeoptiontoprintthem.
1. Press . , # * /AdminkeySetupMenuUserSetupID Report.
2. Displaythelistonthescreenorprintit(DisplayorPrint).
3. TheuserIDreporteitherdisplaysorprints.EachuserwillbelistedbyuserID,username(optional)andusertype.
Downloads
Parameter downloadThisoptiondownloadsparametersfromtheTDHostsfortheoperationoftheterminal.Note:Thisfunctionisautomaticallyperformedduringtheendofdayprocess.Belowiswhatsortofinformationisgovernedbyeachhostdownload.
Host 1 Params.DLUsethisoptionifyouwanttoupdateanythingdealingwithfinancialinformationsuchascardtypes,transactiontypes.
Host 2 Params.DLUsethisoptionifyouwanttoupdateanythingdealingwithnon-financialinformationsuchasterminalsettings.
• Each ID will be listed by user id, user name (optional) and user type.
• The user type remains operator and labelled as an O even if you change the operator wording to another label.
• You cannot delete the original manager ID.
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1. Press . , # * /AdminkeyMaintenance.
2. Selectwhichtypeofdownloadyouwanttodo(1-Host1Param.DLor2-Host2Param.DL).
3. IfyouselectedHost 1 Param.DLfollowtheseinstructions:a) PressOK.b) TheterminalbeginsthedownloadandcontinuesrunninguntilParameter Download Completed
appearsonthescreen.
4. IfyouselectedHost 2 Param.DLfollowtheseinstructions:a) Selectwhattypeofdownloadthisis(FullorPartial).b) Theterminalbeginsthedownload.Itwillshowapercentagecompletecounteruntilcompletewhen
itshowsthemessageHost 2 Download Completed.c) Yourterminalwillautomaticallyreboot.
5. Yourterminalstartsupandtheparameterdownloadiscomplete.
Functionsenabled/disabledbyTDMerchantSolutionsThefollowingsettingsareavailable,butyoumustcalltheTDMerchantServicesHelpDesktoenable/disablethem.
Function Settings ExplanationAuto Logoff Timer On/Off Callin.
Declined Credit Receipt Print/Don'tPrint Callin.
Invoice Number On/Off Callin.
Invoice Entry Method Automatic/manual Callin.
Logon Method DisableEnableOperIDEnableOperID/Password
Callin.
NSR Merchant Receipt NeverPrintPrintwithCustomercopyAlwaysprint
Callin.
Purchase with Tip On/Off Callin.
Receipt Banner On/Off Callinordoityourself.IfyoudoityourselfyourchangeswillbeoverwrittenafteraHost2download.
Receipt Order MerchantCopyFirstCustomerCopyFirst
Callin.
Supervisor Protection BatchReportsBusinessDayReportsCustomizedReportsDayCloseManualAccount#RecentErrorReport
Callin.
Login requirements for terminal functionsThisoptionallowsyoutodeterminewhichfunctionsrequireamanagerorsupervisortoentertheirloginIDandpassword.FunctionswillonlyappearintheoptionlistiftheycanbeIDandpasswordprotected.Thesamestepsareusedtodisableuseridandpasswordrequirements.Seethefollowinglistofavailablefunctionsandreports:
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Function Settings ExplanationEnd of DayManual Account #Batch ReportsBusiness Day ReportsCustomized ReportsBatch CloseRecent Error Report
On/Off Enables/disablessupervisorprotectiononthisfunction.
1. Press . , # * /AdminkeySetupMenuCustomizationAuthority Setup.
2. Selectthefunction(seelistbelow)youwishtochangetheloginrequirementsforandpressOK.
3. ConfirmyouwanttochangethisfunctiontorequireauserIDandpassword(YesorNo).
4. TheuserIDandpasswordrequirementisnowenabled/disabledonthisfunction.
Configuration reportsUsethisreporttoprintareportofallyourconfigurationsettings.
1. Press . , # * /AdminkeySetupMenuConfig.Reportsandoneofthefollowing:Communications,Customization,Host 1 Settings,Host 2 Settings orBIN Ranges.
2. Confirmthatyouwanttoprintthereport(YesorNo).» Communications–Areportwillprintwithallofyourcommunicationsettings.» Customization–Areportwillprintwithallofyourcustomizedsettingsthatareprotectedbya
supervisorIDandpasswordandifyourendofdayprocessrequiresauserIDandpassword.» Host 1 Settings–AreportwillprintwithallofyourHost1settingsandtheirvalues.» Host 2 Settings–AreportwillprintwithallofyourHost2settingsandtheirvalues.» BIN Ranges –AreportwillprintwithallofyourBINrangesacceptedontheterminal.Thiscanbea
largereportsoprintthisatyourowndiscretion.
CommunicationsUsetheseoptionstochangecommunicationsettingsonyourterminal.
Comms typeUsethisoptiontochangethecommunicationssettingtypebetweendial-upandEthernet.
1. Press . , # * /AdminkeySetupMenuCommunicationsComms Type Setting.
2. Selectthedesiredoption(1-EthernetOnlyor2-DialOnlyor3-Ethw/dialF’backor4-Dialw/EthF’back).
3. Thenewcommunicationmodeisnowactive.
IP Address typeUsethisoptiontochangetheIPaddressforEthernetcommunications.
1. Press . , # * /AdminkeySetupMenuCommunicationsIP Address Type.
2. Selectthedesiredoption(1-DynamicIPor2-StaticIP).
3. IfyouselectedDynamic IPgotostep 5.
4. IfyouselectedStatic IP:
This option is only used when calling into Help Desk or to ensure that all your terminals have the same settings.
You must enter a valid supervisor ID and password to access this option.
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a) Selectthedesiredoption(1-TerminalIP,2-GatewayIP,3-IPSubMask,4-PrimaryDNSIPor5-SecondaryDNSIP).
b) Whenyouselectanyoftheaboveoptions,entertheIP address andpressOK.ForastaticIPaddressyoumustcompletealloftheaboveinformation.Alloftheaddressesare12digitslongandsuppliedbyyourInternetserviceprovider(ISP).Leadingzerosarenotusuallyprovidedorrequiredtobeentered.Itisfourgroupsof1to3numbersseparatedbydecimalpoints.
5. TheIPaddressisnowsaved.
Dial upUsethisoptiontochangethedialupcommunicationssetting.
1. Press . , # * /AdminkeySetupMenuCommunicationsDial Menu.
2. Selectthedesiredoption(1-PrefixCodeor2-LDPrefixor3–Pre-Dialor4-DialRetryor5–DialTone6–Baudor7–DialMode).
» Prefix Code–EntertheprefixcodethatmayberequiredtoaccessthetelephonenetworkandpressOK.Forexample,someofficebuildingsmayrequireyoupress9 beforedialingoutofthebuilding.
» LD Prefix–EnterthelongdistanceprefixcodethatmayberequiredandpressOK.» Predial–SelectwhetheritisOnorOff.SettingittoOnwillreducethetimeittakestoperformthe
transaction.» Dial Retry–enterhowmanytimesthatyouwanttoretrydialingtheserverifyoudon’tconnecton
thefirsttimeandpressOK.Donotsetthishigherthan3.» Dial Tone Check–SelectwhetheritisOnorOff.» Baud–Selectwhichbaudrateyouwanttousetoconnecttotheserver(1–300,2–1200or3
–2400)andpressOK.Select3 -2400.» Dial Mode–Selectwhichmodeyouwanttouse(1–Toneor2–Pulse).
3. Thenewdialupcommunicationmethodisnowactive.
GeneraloptionsUsetheseoptionstoconfigureyourterminal’svolume,screenbrightnessandothergeneralsettings.
Training modeThisoptionallowsaManagerorSupervisortosigninandtrainanewuseronthefunctionsoftheterminalwithoutimpactinganylivetransactionsortotals.WhileinTrainingModetheusercanperformalltransactionsexceptforanyconfigurationchangesorchipcardtransactions.Whenintrainingmode:
1. Press . , # * /AdminkeyOtherFunctionsTrainingMode.
2. Enterorexittrainingmode(1-Enteror2-Exit).
3. Trainingmodeisnowenabled/disableddependinguponyourselection.YouwillreturntotheIdlescreenwiththewordTraining.
Please ensure that you enter the decimal points in your IP addresses as they do not auto-populate.
•The Idle screen will display the word Training.
• All screen names will have a (D) at the end to indicate that you are in demo/training mode – Sale (D), Main Menu (D), etc.
• You can create, edit and delete users that will be active after you exit training mode.
•Receipts will include **** Training Mode **** under the transaction type.
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Keystroke soundsThisoptionallowsyoutoenableordisablethebeepswhenkeysarepressed.
1. Press . , # * /AdminkeySetupMenuCustomizationHardwareOptionsKey Beep.
2. Selectthedesiredoption(1-AllOffor2-AllOnor3-InvalidOnly).» All Off–Theterminalwillbeeponeverykeypress.Thisisthedefault.» All On–Theterminalwon’tbeepwhenkeysarepressed.» Invalid Only–Theterminalwillonlybeepwhenaninvalidactionisperformed.
3. Thenewkeystrokesoundsarenowchangedtoyourselection.
Terminal backlightThisoptionallowsyoudeterminewhenthescreenlightison.
1. Press . , # * /AdminkeySetupMenuCustomizationHardwareOptionsBacklight.
2. Selectthedesiredoption(1-AlwaysOffor2-AlwaysOnor3-On/KeyPress).» Always On–Thescreenwillalwaysbelit.Thisisthedefault.» Always Off–Thescreenwillalwaysbeoffuntilatransactionisinitiated.» On / Key Press–Thescreenwillturnonwhenakeyispressedoracardisswiped.
3. Thebacklightingsettingisnowchangedtoyourselection.
Idle timerThisoptionwilldimtheterminalafterasetperiodofinactivity.Thissettingdictateshowlongaterminalwillsitunusedbeforereturningtotheidlescreen.Werecommendthatthisbesetto60secondsotherwiseyoumayexperiencemoretransactionstimingoutwhichwillrequireyoutorestartfromthebeginning.
1. Press . , # * /AdminkeySetupMenuCustomizationIdle Timer.
2. Enterthedesirednumber of secondsbeforeyourterminalentersidlemodeandpressOK.Thedefaultis60seconds.
3. Theidletimermaximumisnowset.
Reset invoice numberUsethisoptiontoresetyourinvoicenumberto1.Thiswillbereflectedontheprintedreceipts.
1. Press . , # * /AdminkeyMaintenanceResetMenuReset Invoice #.
2. Confirmyouwanttoresettheinvoicenumberto1(YesorNo).
3. Theinvoicenumberisresetto1.
CashbackoptionsUsetheseoptionstoconfigurepresetcashbackformatandamounts.
1. Press . , # * /AdminkeySetupMenuCustomizationTransactionOptionsCashbackOptions andselectoneofthefollowing:
CashbackUsethisoptiontoenable/disablecashbackfunctionality.
a) Cashbackisenabled/disabled.
You cannot reset the invoice number with an open batch. Close the existing batch and then reset the invoice number.
Whenever you do a Host 2 Download, you will overwrite the cashback options with what is on the server. To ensure that your cashback settings aren’t overwritten, we suggest you call in to change them.
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MaxCashbackAmtUsethisoptiontosetthemaximumallowablecashbackamountthatacustomercanreceive.
a) Enteramaximum allowable Cashback amountandpressOK.b) Themaximumallowablecashbackamounthasbeenset.
EnablePresetsUsethisoptiontoenablepresetcashbackamounts.
a) Cashbackpresetsareenabled.
Configure PresetsUsethisoptiontoconfigurepresetcashbackamounts.
a) Selectthecashbackpresetoptionthatbestsuitsyourneeds.Seebelowforallthecashbackpresetexamples.
b) Cashbackpresetsareset.
Cashback presetsUsethisoptiontoconfigurepresetcashbackamounts.
Format Display ExplanationPresetCashback$ $10
$20$30
Cashbackasthreepresetcashvalues.
TipoptionsUsethisoptiontoconfigurepresettipformatandamounts.
1. Press . , # * /AdminkeySetupMenuCustomizationTransactionOptionsTip Options.
2. Selectthetippresetthatbestsuitsyourneeds(1–Percent(%)Tip,2–Amount($)Tipor3-OtherTipOptions).
3. IfyouselectedPercent (%) Tip:a) Pressthenumbercorrespondingwiththepercentageyouwanttochange.b) EnterthenewpercentageandpressOK.c) Repeatforeachpercentageyouwanttochange.
4. IfyouselectedAmount ($) Tip:a) Pressthenumbercorrespondingwiththedollaramountyouwanttochange.b) EnterthenewdollaramountandpressOK.c) Repeatforeachamountyouwanttochange.
5. IfyouselectedOther Tip Options:a) Selectthetipoptionyouwanttouse.b) Selectthepercentage/amountfortheavailableoptionsandpressOKaftereachone.
ForalistoftheOther Tip Options,seebelow.
6. Theselectedtipformatisnowactive.
Whenever you do a Host 2 Download, you will overwrite the cashback options with what is on the server. To ensure that your tip settings aren’t overwritten, we suggest you call TD Merchant Solutions Help Desk to change them.
Whenever you do a Host 2 Download, you will overwrite the tip options with what is on the server. To ensure that your tip settings aren’t overwritten, we suggest you call TD Merchant Solutions Help Desk to change them.
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Other tip optionsTherearevarioustipformatsthatyoucanuseontheTDiCT250.Theyare:
Tip Format Display ExplanationPercentage % Thecustomercanenteratipasapercentageoftheoverallsale.
Enter0%toleavenotip.
Dollar Amount $ Thecustomercanenteratipasadollaramount.
Enter$0toleavenotip.
Percentage or Dollar Entry
1-%
2-$
OR
1-$
2-%
Thecustomercanselectwhethertheywanttoentertheirtipasadollaramountorapercentageoftheoverallsale.
Enter$0or0%toleavenotip.
Percentage, Dollar Entry or No Tip
1-%
2-$
3–NoTip
Thecustomercanselectwhethertheywanttoentertheirtipasadollaramountorapercentageoftheoverallsale.
SelectNoTiptoleavenotip.
Three Preset Percentages
1-Preset%=$XX.XX
2-Preset%=$XX.XX
3-Preset%=$XX.XX
Thecustomercanselectapresettippercentage(thatyouwouldhavesetaheadoftime)withtheamountofthetipalreadycalculated.Forexample,youhavedecidedthatyouwantthepresettipoptionstobe10%,20%and30%andyouhavejustmadeasalefor$20.00.
Thetipscreenwouldlooklikethis:
1–10%(of$20)=$2.00
2–20%(of$20)=$4.00
3–30%(of$20)=$6.00
Three Preset Dollar Amounts or Manual Dollar Amount
1–Preset$
2–Preset$
3–Preset$
4-$
Sameasabove,butthecustomerhastheoptiontoenterthetipdollaramount.
Selectthelastoptionandenter$0 toleavenotip.
Three Preset Dollar Amounts
1–Preset$
2–Preset$
3–Preset$
Thecustomercanselectapresetdollarvalueforthetip(thatyouwouldhavesetaheadoftime).Forexample,ifthepresettipoptionsare$5.00,$7.50and$10.00,thetipscreenwouldlooklikethis:
1–$5.00
2–$7.50
3–$10.00
Three Preset Dollar Amounts or Manual Percentage Amount
1-Preset%=$XX.XX
2-Preset%=$XX.XX
3-Preset%=$XX.XX
4-%
Sameasabove,butthecustomerhastheoptiontoenterthetippercentage.
Selectthelastoptionandenter0%toleavenotip.
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ReceiptoptionsUsetheseoptionstoconfigureyourreceipts.
• Receiptbanner
• Preprintreceipt
• Receiptdelay
• Receiptorder
• Reprintlastcustomerreceipt
• Reprintlastreceipt
• Reprintolderreceipt
Receipt bannerThisoptionallowsyoutoaddashortsloganoradvertisingtothebottomofallreceiptsprintedfromaterminal.
1. Press . , # * /AdminkeySetupMenuCustomizationReceiptOptionsReceipt Banner.
2. Enablethereceiptbanner(YesorNo).
3. Enterthenumberoflinestoprintonthereceipt(1 – 9)andpressOK.Ifyousetittozeroitwilldisablethereceiptbanner.
4. Selectthefont sizeforthedisplayedline(SingleorDouble).Singlesizecanhave26characterstoalineanddoublewillallow20characters.
5. EnterthetextforthedisplayedlineandwhenfinishedpressOK.SeetheReferencessectionattheendofthisdocumentforhelpenteringalpha-numericcharacters.IfyoupressOKwithoutenteringanything,thelinewillbeleftblank.
6. Gotostep5foreachlineinyourreceiptbanner.WhenyoupressOKafterthefinalline,yourchangesaresavedandwillbeappliedtoallfuturereceipts.
Preprint receiptUsethisoptiontopreprintpartofthereceiptwhiletheterminalsendsthefinancialtransactiondetailstobeverifiedbythefinancialservers.
1. Press . , # * /AdminkeySetupMenuCustomizationReceipt Options and Preprint.
2. Enablethepreprintoption(YesorNo).Thedefaultisoff.
3. Preprintisnowenabled/disabled.
Receipt delayUsethisoptiontoaddatimedelaybetweenprintingreceiptcopies.
1. Press . , # * /AdminkeySetupMenuCustomizationReceiptOptionsReceipt Delay.
2. Enterthetime delaybetweenprintingthemerchantandthecustomerreceipts(1to99seconds)andpressOK.Thedefaultdelayisthreeseconds.
3. Thetimedelayisset.
Receipt orderUsethisoptiontodecidewhichreceiptprintsfirst,merchantorcustomer.
1. Press . , # * /AdminkeySetupMenuCustomizationReceiptOptionsReceipt Order.
2. Selectwhichreceiptprintsfirst(MerchantorCustomer).Bydefaultthemerchantreceiptprintsfirst.
3. Thereceiptorderisset.
• The receipt banner must be added to each terminal that you want to use it on.
• The more lines you add to the banner, the more paper will be used when you print a receipt. If you print a large number of receipts daily, your paper usage may be significantly higher than what you’re accustomed to.
• It’s your responsibility to ensure that the content of any banner message complies with all applicable laws. By using this feature, you agree that you are solely responsible for any advertising messages displayed on the terminal.
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Reprint last customer receiptThistransactionisusedtoreprintthelastcustomerreceiptbeforeanothertransactionisprocessed.Thisisaquickwaytoreprintthelastcustomerreceipt.Ifyouneedtoreprintamerchantreceiptseethetransactionbelow.
1. Press0 key.
2. Confirmyouwanttoreprintthelastreceipt(YesorNo).
3. Thelastcustomerreceiptreprints.
Reprint last receiptThisoptionisusedtoreprintthelastmerchantorcustomerreceiptbeforeanothertransactionisprocessed.
1. Press . , # * /AdminkeyReprintMenuReprint Last.
2. Selectwhichreceiptistobereprinted(1–MerchantCopy,2–CustomerCopyor3–Both).
3. Thelastreceiptreprints.
Reprint older receiptThisoptionisusedtoreprintareceiptprintedbeforethelastreceiptsincethelastendofdayclose.
1. Press . , # * /AdminkeyReprintMenuReprint Previous.
2. Selecthowyouwouldliketolookupthereceiptby(1–All,2–OperatorID,3 –Invoice#,4–Account#or5 –ApprovalCode).
» All–Selectthetransactionthatyouwanttoreprintthereceiptsfor.» Operator ID–EntertheOperatorIDandpressOK.» Invoice Number–EntertheInvoiceNumberandpressOK.» Account #–SwipethecardusedtomakethesaleorenterthecardaccountnumberandpressOK.» Approval Code–EntertheApprovalCodeandpressOK.
3. Scrolltothedesiredtransaction(ifthereismorethanone)andpressOK.
4. Confirmthisisthecorrectreceipt(YesorNo).
5. Selectwhichreceiptistobereprinted(1–MerchantCopy,2–CustomerCopyor3–Both).
6. Theselectedreceiptorreceiptsreprint.
TransactionoptionsUsetheseoptionstofinetuneyourterminaltoperformtransactionsexactlyhowyouwantitto.
• Cardpresent
• Duplicatetransactioncheck
• Partialauthorization
• Transactionlimit
Card presentThisoptiondisplaysascreenthatallowstheusertoindicatewhetheracardispresentornotforamanuallyenteredtransaction.
1. Press . , # * /AdminkeySetupMenuCustomizationTransactionPromptsCard Present.
2. Selectthedesiredoption(OnorOff).Thedefaultsettingisoff.
3. Thecardpresentfeatureisenabled/disabled.
Duplicate transaction checkThisoptionisaformofsecurityagainstaccidentallyenteringthesamecreditcardtransactionintotheterminaltwice.Iftheterminaldetectsanidenticaltransactionbeingperformed,itwillraiseaflagandaskyouwhetheryouwishtoproceed.
1. Press . , # * /AdminkeySetupMenuCustomizationTransactionOptionsDuplicate trans Check.
2. Selectthedesiredoption(OnorOff).Thedefaultsettingisoff.
3. Duplicatetransactioncheckisenabled/disabled.
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Partial authorizationApartialauthorizationoccurswhenapaymentisattemptedforatransactionandthereareinsufficientfundsintheaccounttocoverthefullamount.Theissuerreturnsanauthorizationfortheamountavailableintheaccount,leavingthemerchanttoobtainanadditionalformofpaymentfromthecustomerforthebalance.
1. Press . , # * /AdminkeySetupMenuCustomizationTransactionPromptsPartial authorization.
2. Selectthedesiredoption(OnorOff).Thedefaultsettingisoff.
3. Thepartialauthorizationfeatureisenabled/disabled.
Transaction limitThisoptioncreatesatransactiondollaramountlimitfortheterminal.Thisisausefuloptiontolimittransactionamounts
1. Press . , # * /AdminkeySetupMenuCustomizationTransactionOptionsHigh Amount Limit.
2. Selectthedesiredoption(1-Offor2-Limitor3–Limitw/Password).» Off–Thisisthedefaultsetting.Gotostep 5.» Limit–Thisisahardlimitandnotransactionsareallowedabovethisamount.Gotostep3.» Limit w/password –Thisisasoftlimitthatrequiresapasswordtobypass.Gotostep3.
3. EnterthehighamountlimitandpressOK.Ifyoualreadyhaveoneset,itwillbedisplayedinthebottom-rightcornerofthescreen.
4. Ifyouselectedlimitw/password,selecttheusertyperequiredtoexceedthelimit(1–Operatoror2–Supervisor).
5. Thetransactionlimitchangesarenowenabled/changed/disabled.
TD iCT250 Merchant GuideTroubleshooting 6
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TroubleshootingWithanyequipment,sometimesproblemsoccur.WiththeTDiCT250terminal,errormessagesaredisplayedonscreenwithashortdescription.Belowisalistoferrormessagesthatyoucouldseeontheterminalscreenandtheactionsrequiredtoresolvethem.
Errorcodes
“A” Error codes Explanation Action requiredAlready In Training Mode
TheusertriedtoenterTrainingmodewhentheywerealreadyinit.
EitherproceedwithTrainingModeorrepeatthestepsandexitTrainingMode.
Amount $0.00 Not Allowed
Youmustenteranamountgreaterthan$0.00.
PleaseenteranewamountandpressOK.
“B” Error codes Explanation Action requiredBad Communication Press CANC key And Try Again
Terminaldetectedacommunicationfailureafterthetransactionwasinitiatedtothehost.
PressCancelandtryagain.
“C” Error codes Explanation Action requiredCannot Reset Invoice # to 1 When Set to Manual
Theterminalhasinvoicenumberentrysettomanualentry,andthisoptionisnotallowedinthismode.
ContacttheTDMerchantSolutionsHelpDeskifyouwishtochangetheentrymodetoautomatic.
Card Error Please Try Again
Theterminalfailedtoreadthechipontheinsertedcard.
Removethecardandtryinsertingitagain.Allowthreeconsecutiveattemptsofthecardinsertion.
Card Error Use Mag Strip
Theterminalfailedtoreadthechipontheinsertedcard.
Removethecardfromthechipreaderandswipeitthroughthemagneticstripreader.
Card Removed Too Soon Try Again
Thechipcardwasremovedfromtheterminalbeforethetransactionwascompleted.
Processthetransactionagain,whileinstructingthecardholdernottoremovethecarduntilinstructedbytheterminal.
Cashback Amount Exceeds Limit OK to Try Again
Thecashbackamountenteredexceedsthemaximumallowedforthisterminal.
Enteranotheramountwithinthecashbacklimit.
Check Printer Theprinterisnotreadyforprinting. PressOKtocontinueorCanceltoreturntopreviousscreen.Verifythattheprinterhaspaperandthatthecoverisclosedproperly.
Close Batch Failed End Of Business Day Not Complete
TheterminalfailedtocompleteaBatchClosetransactionduringtheEndofBusinessDay.
RetrytheEndofBusinessDaytransaction.
Close Batch Now Theterminalhasreachedthemaximumnumberoftransactionsthatcanbeaccumulatedforabatch.
PerformaBatchCloseimmediately.
Close Batch Soon Theterminalhasalmostreachedthemaximumnumberoftransactionsthatcanbeaccumulatedforabatch.
ABatchClosemustbeprocessedassoonapossibleinordertocontinueprocessing.
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“C” Error codes Explanation Action requiredConnection Failure Press CANC Key And Try Again
Otherissuescancausecommunicationfailuresuchasinternaldialingerrors.
PressCancelandtryagain.
Customer to Insert Chip Card
Thecardholderattemptedtoswipeachipcardontheterminal.
PressOKorCanceltocancelthedisplay.Insertthecardintothechipreaderontheterminal.
“D” Error codes Explanation Action requiredDefault Manager ID Update Failed
ThemanagerIDwasnotproperlyupdatedduringtheHost2download.
PleasecalltheTDMerchantSolutionsHelpDesk.
Download Host 1 Parameter First
TheterminalrequiresaUSBINandHost1Parameterdownloadtobeperformed.
DownloadUSBINParametersandthendownloadtheHost1Parameters.
Download Full Host 2 Params First
TheterminalrequiresafullHost2ParameterDownloadtobeperformed.
DownloadtheHost2Parameters.
Download US BIN Params First TherequiredUSBINshavenotbeendownloadedtotheterminal.
DownloadtheUSBINs.
“E” Error codes Explanation Action requiredEnd of Business Day Already Completed
Theendofdaytransactionhasalreadybeencompletedsuccessfully.
PressOKorCanceltoreturntoidlescreen.
End of Day Process Cancelled TheDayClosetransactionwascancelled.
Retrytheendofdayprocess.
“F” Error codes Explanation Action requiredFaulty Card Ifaswipedmagcardisdeemedtobe
faulty,suchasTrackIIdatacannotbereadorcorrupted.
Tryswipingthecardagain.Ifthatfails,askthecardholdertouseanothercard.
Function Not Allowed Thefunctionselectedisnotsetupforthisterminal.
Ifyourequirethefunction,pleasecontacttheTDMerchantSolutionsHelpDesk.
Function Not Allowed Under Training Mode
ThefunctionisnotallowedinTrainingMode.
ExitTrainingModeandretry.
“H” Error codes Explanation Action requiredHost 1 Download Not Completed
TheterminalattemptedaHost1Downloadanditwasnotcompletedsuccessfully.
TrytheHost1Downloadagain.
Host 2 Download Not Completed
TheterminalattemptedaHost2Downloadanditwasnotcompletedsuccessfully.
TrytheHost2Downloadagain.
“I” Error codes Explanation Action requiredID Already Exists TheIDenteredalreadyexistsonthe
terminal.EnteranotherID.
ID Table Empty TherearenoIDsdefinedintheterminal.
AddanewID.
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“I” Error codes Explanation Action requiredInput Must Be At Least 1 Character Nocharacterwasenteredinarequired
field.AddanewIDthatisatleastonecharacterinlength.
Input Must Be At Least 3 Characters
Lessthanthreecharacterswereentered.
Enteratleastthreecharacters.
Input Must Be At Least 9 Characters
Lessthanninecharacterswereentered.
Enteratleastninecharacters.
Input Must Be Greater Than Zero Valueenteredmustbegreaterthanzero.
Enteravaluegreaterthanzero.
Input Not In Valid Range
Thedataenteredwasnotwithintherequiredvalues.
Re-enterthedata.
Insufficient Memory Do End Of Day Now
Ifthere’snomorememoryforthebusinessdayorifthenumberoftransactionsinthecurrentbusinessdayisequalto2000.
Dotheendofdaynow.
Internal Error Call Help Desk AAAAAAAAAAAA NNNNNNNNNNNN CCCCCCCCCCCCC
Theterminalhasencounteredafatalerror.AA…componentnameNN…applicationinfoCC…errorcode
PleasecontacttheTDMerchantSolutionsHelpDeskandprovidetheinformationonthescreen.
Invalid Account # Thecardusedfailedasecuritycheckorthecardnumberlengthisinvalidforthecardtype.
Enterthecardagain,iftheproblempersistsaskthecardholderforanotherformofpayment.
Invalid Date Thedateenteredontheterminalisnotvalidoroccursinthefuture.
Enteravaliddate.
Invalid Expiry Date Theexpirydateonthecardisinvalid. EnteravalidexpirydateORaskthecardholderforanotherformofpayment.
Invalid ID TheuserIDwasnotfoundontheterminal.
EnteravalidID.
Invalid Password ThepasswordisnotvalidfortheUserIDentered.
Re-enterthepasswordortryanother.
Invalid Tax Amount Thetaxamountenteredisnotwithintheallowablerange.
Re-enteranappropriatetaxamount.
Invalid Time Thetimeenteredisnotvalid. Enteravalidtime.
ISP Logon Failed Press Canc key and try again
TheISPhosthasrespondedwithBADAUTHORIZATIONresponse.ThismeansthataccesstoISPnetworkisdeniedandyouarebeingdisconnected.
Checkusernameandpassword.Failingthat,pressCancelandtryagain.
“L” Error codes Explanation Action requiredLine is Busy Press CANC key And Try Again
Remotemodemisbusy. PressCancelandtryagain.
Line In Use Press CANC key And Try Again
Thephonelineisbeingusedbyothers.
PressCancelandtryagain.
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“M” Error codes Explanation Action requiredMaximum # of Entries Reached ThemaximumnumberofUserIDs
(100)hasbeenreached.ToenteradditionalIDs,someIDswillhavetobedeleted.
Memory Almost Full Do End Of Day Soon
Theterminalisclosetothelimitoftransactionvolumeallowedforthecurrentday.Thiswarningisonlydisplayedattheendofafinancialtransaction.
Performanendofday.
“N” Error codes Explanation Action requiredNo Answer Press CANC key And Try Again
Thecallwasunanswered. PressCancelandtryagain.
No Dial Tone Press CANC Key And Try Again
Thephonelinecurrentlydoesn’thavedialtone.
PressCancelandtryagain.
No Carrier Press CANC key And Try Again
Thephonelineiscurrentlybeingusedbyothers.
PressCancelandtryagain.
No Last Receipt Available
Ifthereisnolastreceipt(duplicatereceipt)availableforreprint.
Thereisnotreceipttoprintasofyet.
No Match Amatchcannotbefoundforthedataenteredorselected.
Retryorenternewdata.
No Response From Host Press CANC key And Try Again
Terminaltimesoutthehostresponse. PressCancelandtryagain.IftheproblempersistscontacttheTDMerchantSolutionsHelpDesk.
No Receipt Available Press OK/Cancel
Printerfailurewasdetectedwhenthetransactionstarted.
PressOKorCancelandverifyprinter.
No Transactions Found Atransactioncannotbefoundwiththecriteriaentered.
Enternewdata.
Not Accepted Thecardtypeenteredisnotsupportedonthisterminal.
Requestadifferentcard.
Not Accepted Use Mag Stripe
Thecardwasinserted,butthePINpaddoesnothavethecardtypedefinedforchip.
SwipethecardonthePINpad.Ifthecardtypeissupposedtobesetupforchip,pleasecontacttheTDMerchantSolutionsHelpDesk.
Not Accepted Obtain Card Cardnotaccepted. Requestadifferentcard.
Not Accepted Remove Card Thecardwasnotaccepted. Requestadifferentcard.
Not Allowed Thetransactionselectedisnotsetupforthisterminaloritisnotallowedwiththecardbeingused.
Tryanothercardtype.
Not Allowed Until EOD Completed & No Trans Outstanding
TheTMSdownloadcannotbeperformedifthereareoutstandingtransactionsanduntilanendofdayisperformedandbeforeanynewtransactionisperformed.
Performendofday.
Not Allowed To Reset Invoice # With Open Batch
Youcannotresettheinvoicenumberto1whilethereareopenbatches.
Closeallopenbatchesandthenresettheinvoicenumber.
TD iCT250 Merchant GuideTroubleshooting 6
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“N” Error codes Explanation Action requiredNot Completed Theattemptedtransactionorfunction
didnotcompletesuccessfully.Re-attemptthetransactionorfunction.
Not Completed Obtain Card
Theterminalcancelledthetransaction.Theattemptedtransactionorfunctiondidnotcompletesuccessfully.
Requestadifferentcard.
Not Completed Remove Card Transactionwasnotcompleted. Removethecard.
Number Not In The Range 1 – 9
Theinput#doesnotfallintherangeofprintlinesallowedforthereceiptbanner.
Enteravalidnumber.
Number Not In The Range 1 — 65535
Theenteredhost2portnumberisnotinavalidrange.
Enteravalidportnumber.
Not In Training Mode
YouhavetriedtoexitTrainingModewhenyouweren’talreadyinit.
N/A
“P” Error codes Explanation Action requiredParameter Init & Download Cancelled
Thedownloadwascancelled. Restartthedownload.
Passwords Do Not Match
Thepasswordconfirmationdoesnotmatchtheoriginalpasswordentered.
Re-enterthepasswordconfirmation.
Processing... Theterminalneedstocarryoutsomeprocessinginthebackgroundbeforethenextpromptcanbedisplayed.
Waituntiltheterminalfinishesprocessing.
Processing Error OK to Re-select Theterminal/PINpadhastimedout. PressCancelorpressOKtogobacktoApplicationSelection.
Processing Error Re-select Application
Theselectedapplicationcannotproceedduetoanunsupportedapplication.
PleasecontacttheTDMerchantSolutionsHelpDesk.
Processing Error! Transaction Not Completed
Theterminalencounteredanerrorwhentryingtoprocessachiptransaction.
RemovecardandpressCancel.Trytheactionagain.Iftheproblempersistsaskforanotherformofpayment.Iftheproblemoccursonmultiplechipcards,pleasecontacttheTDMerchantSolutionsHelpDesk.
“R” Error codes Explanation Action requiredReceipt Not Printed! Imprint Card and Complete Sales Draft Manually
Thetransactionwasapprovedhowevertheterminalisunabletoprintareceipt.
Manuallyimprintthecard,recordtheauthorizationcodeandhavethecardholdersignthereceipt.
Reset Date And Time From Main Menu
Theterminalrequiresthedatetobesynchronizedwiththehostdateandtime.
PerformtheDate / Time Syncfunctionontheterminal.
“S” Error codes Explanation Action requiredSystem Error Contact Help Desk
Theterminalhasencounteredasystemerror.
PleasecalltheTDMerchantSolutionsHelpDeskimmediatelytohaveyourterminalreplaced.
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“T” Error codes Explanation Action requiredTransaction Cancelled Youhavecancelledthetransaction. N/A
Transaction Already Voided
Voidtransactionisattemptedonatransactionthathasalreadybeenvoided.
N/A
Transaction Not Allowed
Transactionnotallowedforthattypeofcard.
Requestadifferentcard.
“U” Error codes Explanation Action requiredUse Chip Reader Achipcardwasswiped. Insertcardintochipreader.
Hardwaretroubleshooting
Problem Action requiredChip cards cannot be processed 1. Tryinsertingadifferentcard.Ifthiscardcanberead,theproblemis
withthefirstcard.
2. Useacleaningcardtocleanthecardreader.Ifyouneedcleaningcards,contacttheTDMerchantSolutionsHelpDesktopurchase.
3. Ifproblempersists,contacttheTDMerchantSolutionsHelpDesk.
Display screen is black 1. Ensurethatthepowercablesarefirmlyconnectedtothepowerportsandthewalljacks.
2. IfthePINpadscreenisblack,pressanykeyontheterminal.
3. Ifproblempersists,contacttheTDMerchantSolutionsHelpDesk.
Magnetic Stripe Card reader won’t read cards
1. Tryswipingthecardmorequicklyormoreslowlyorfromthefrontofthereadertowardstheback.
2. Tryswipingadifferentcard.Ifthiscardcanberead,theproblemiswiththefirstcard.
3. Requestanotherformofpayment.
4. Useacleaningcardtocleanthecardreader.Ifyouneedcleaningcards,contacttheTDMerchantSolutionsHelpDesktopurchasethem.
5. Ifproblempersists,contacttheTDMerchantSolutionsHelpDesk.
Printer does not print 1. Ensurethereispaperinthedevice;ifyes,ensurethepaperrollisinsertedcorrectly.
2. Ifproblempersists,contacttheTDMerchantSolutionsHelpDesk.
Printer Jam 1. Opentheprinterandcheckthatthepaperfeedisclearandthatthepaperrollisseatedcorrectly.
2. Closetheprinterlidandensurethatitisclosedcompletely.
3. Ifproblempersists,contacttheTDMerchantSolutionsHelpDesk.
Transaction not going through 1. EnsurethatthedatacablesareconnectedtotheterminalandPINpad.
2. CheckyourInternetconnectiontoensurethatitisworking.
3. Ifproblempersists,contacttheTDMerchantSolutionsHelpDesk.
TD iCT250 Merchant GuideTroubleshooting 6
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Terminal informationThisoptiondisplaystheterminalIDofthedevice,thesoftwareversioninstalledandthedateitwasinstalledorupgraded.ThisisgenerallyonlyusedwhencallingtotheHelpDesk.
1. Press . , # * /AdminkeyMaintenance System Info.
2. Press F toprinttheinformation.
3. Thereportwilldisplay.
Configuration reportsThisoptionallowsyoutoprintareportthatshowswhichconfigurableoptionshavebeenenabledonaspecificterminal.ThisisgenerallyonlyusedwhencallingtotheHelpDeskorifyouwanttocomparesettingsbetweentwoormoreofyourterminals.
1. Press . , # * /AdminkeySetupMenuConfig. Reports.
2. Selectoneoftheoptions(1-Communications,2-Customization,3-Host1Settings,4-Host2Settingsor5-BINRanges).
3. Printthereport(YesorNo).
4. Thereportprints.
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TD iCT250 Merchant GuideAppendices 7
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AppendicesEnteringlettersandspecialcharactersWheneveryouhavearerequestedtoenteraletterorspecialcharacter,suchasareceiptbannerorcreatingauserID,followthesesteps.PressCorrectiontochangeanyentry.
Letters Spaces Special characters
1. Pressthekeythathasthedesiredletteronit.Forexample,press 2 A
CB / 2 key toenterC.
2. Pressthe F keyuntilthedesiredletterisdisplayed.
1. Press 0key.
2. Pressthe F keytwice.
1. Pressthe . , # * /Admin key.
2. Pressthe F key untilthedesiredspecialcharacterappearsonthescreen.
LostorstolenequipmentIfyourdevicehasbeenlostorstolen,please:
1. ContacttheTDMerchantSolutionsHelpDeskimmediatelytoreporttheincident.(Stolenorlost)
2. Contactthepolicetofileareport.(Stolenonly)
What should I do when the police arrive regarding the stolen device?Ifapoliceofficerarrivesonsitepleaserecordthefollowing:
• Officer’sname
• Officer’sjurisdiction
• Officer’scontactinformation
• Stolendevice’sserialnumber
Theofficershouldprovideyouwithareport number.Afterobtainingtheabovefromtheofficer,pleasecontacttheTDMerchantServicesHelpDeskandprovidethisinformationsothatyoucanreceiveareplacementdevice.Seebelowforaneasytouseinformationcardtorecordtherequiredinformation.
Police Information
Name ___________________________________________
Jurisdiction ___________________________________________
Contact Information PH#_________________________ EXT #_________
FAX# ______________________________________
Email ______________________________________
Report Number ___________________________________________
Device Information
Stolen Device Serial Number ___________________________________________
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MaintainingtheterminalandPINpad• Don’tplacethemonamagnetizedpad—thiswillcausethemtomalfunction.
• Routinelycleanthemwithadampclothsothatspillsdon’tgetintotheinnerworkings.
• UseTD-approvedcleaningcardsforthechipandmagneticcardreaders.
StoringtheterminalandPINpad• Theymustbestoredintemperaturesbetween0°and50°Celsius.
• Donotleavethemoutdoorsovernight,especiallyinthewinter.
Call Centre InformationPleasecalltheTDMerchantSolutionsHelpDeskat1-800-363-1163.Wewouldbehappytoansweranyquestionsyoumayhave.
Authorization:24hoursaday,sevendaysaweek
Terminal Inquiries:24hoursaday,sevendaysaweek
General Merchant Inquiries:Monday–Friday,8a.m.–8p.m.ET
Printer / Stationery Supplies:Monday–Friday,8a.m.–5p.m.ET
Documentation PortalThisGuidecoversthemostcommonlyusedinformationinordertogetyoustarted.Yourterminalhasmorefeaturesandfunctionalitytoexploreonourdocumentationportalwww.TDMerchantSolutions.com/ResourceCentre
(535394)(0816)