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Teaching Work Habits and
Attitudes
Presented by Jodie Sue Kelly
Cygnet [email protected]
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Definition:
An Attitude is An Organization
of Beliefs.
Attitudes predispose someoneto respond is some preferential
manner.
A manner of acting, feeling, orthinking that shows ones
disposition, opinion, etc.
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Basics on Attitude
Attitudes are acquired.
People can learn new
attitudes.
Attitudes impact workhabits.
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An Attitude cannot be directly
observed.
You infer an attitude from an
individuals behavior body
language or posture.
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Attitude change is gradual.
Changing an attitude is
not a discrete event of
shifting a single item in
a persons makeup.
Changing an attitudemeans changing as a
person.
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Attitude has three components
Knowledge
Behavior
Affect (emotions)
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Knowledge
You cant know what you
dont know.
Knowledge changesattitudes.
People will have an
attitude even in theabsence of knowledge.
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Behavior
Get someone to behave in a
certain way and over time
their attitude will change.
Changing someones behaviorwill change his/her attitude.
Staff can work on behaviors
directly. Staff can impact
attitude indirectly.
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Affect
Emotions impact
attitudes.
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Standards
Knowledge
Behavior
Written Plans
Within the first sixmonths of being on
the job, there are onlyfour legitimatereasons for missingwork. Name them.
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Standards
Knowledge
Behavior
Written Plans
If you are too sick to go towork which of the followingwould be an appropriateway to handle the situation?
a). Recognize that theemployer will know that youarent there so there is no
need to do anything.
b). Call and leave amessage on the answeringmachine.
c). Call once you are upand are feeling well enoughto call in.
d). Call as soon as youknow your supervisor is inand talk directly to him/her.
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Standards
Knowledge
Behavior
Written Plans
Define and Measure WorkHabits and AttitudesNecessary for Success
Initiative
Positive Attitude
Willingness to AssumeResponsibility
Time Use and Planning Skills
Team Work Skills
Personal Appearance
Communication Skills
Punctuality/Attendance
Getting Along with Co-Workers
Accepting Supervision
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Showing Initiative
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Standards
Knowledge
Behavior
Written Plans
Written Plans
Child Care
Transportation
Time Schedule
Budget
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Child Care Plan
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Build Work Habits through Use of an
Achievement System
Sense of Achievement
o Must have a goal
o Goal must be a
challenge
o Have to see progresstoward the goal
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Improving Work Habits
Divide work tasks into specific steps
Ensure work performance can be easilycounted
Make it easy for workers to see how muchthey are accomplishing
Give a learner responsibility for his/her ownwork
Allow workers the opportunity to work onpreferred tasks
Reward, Reward, Reward
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5 Steps to Ingraining Positive Work
Habits and Attitudes
Teach the difference between positive and
negative work habits
Create the desire to learn the new
skill/attitude Teach all of the skills necessary to learn the
skill
Provide time to practice and see the result Give praise from someone the learner
respects
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Internal vs. External Locus of Control
Positive Feedback
Builds Internal
Locus of Control
Negative Feedback
Builds External
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Emotional and Motivational Reactions
Depend on How People Explain Success and
Failure
Ability
Task Difficulty
Luck
Effort
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Consequences
Pair Poor Performancewith Task Difficultyand Effort
Pair Successful Performancewith Effort and Ability
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Teach Effective Problem-Solving
Identify Problem
State Problem as a
Goal: How do I go to
work even though insert
problem?
Generate a List of
Alternatives
Examine
Consequences of Each
Select Solution
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Change Attitudes by Changing
Perspectives
Information Interviews
Design activities that
make clients business
owners
Have clients debate the
opposite side of an
issue
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An Example: Cookies and More
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Cookies And More: Your Store
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Who would You Hire?
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Scheduling Workers for
Cookies and MoreSunday Monday Tuesday Wednesday Thursday Friday Saturday
5:30
a.m11:30
11:30
a.m to
4:00
4:00 to
closing
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Summary
Attitudes can be changed.
We cant expect customers toknow what they havent beentaught.
Behaviors change attitudes. Job search is easier to teach
than work habits and attitudesbut work habits and attitudesare what move people up in
jobs.
Implement techniques that getcustomers to see the job marketfrom a different perspective.