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Teaming Up to Tranform Training: Wellesley College and the Element K Partnership for Web- Based Software Instruction
Teaming Up to Tranform Training: Wellesley College and the Element K Partnership
for Web- Based Software Instruction
Pattie OrrDirector Of User Services
Wellesley College
Why Did We Do This?
• Traditional Class Enrollment Declining
• Small Information Services Staff
• Hard to Offer Prerequisites and Depth
• Rapid Change in Products and Versions
• Dollars
• HR issues
Learning as a Process
• Traditional View– Classroom Event Driven– Reactive: Low-End Courses– Instructor Dependent– Brick & Mortar w/ Helpdesk fallout
• New View– Reinvent the Learning Experience…
Reinvent the Classroom
• More Personal Approach
• Just-in-Time
• On-line Training Product to Supplement
• Deskside Coaching: 1 to 1
• Peer to Peer (Computing First Aid)
• Chat and Computing Questions Conference
• Brick & Mortar Was More Focused and Purposeful; Workshop Based Model
Element K Licenses
• Selection– Selected Vendor with Boston Consortium– User Testing with Three Products– Evaluated Products and Chose Element K
• Licensing– License for all Faculty, Staff, and Students– 100 Computer Professional Licenses
Personalized Training
Community Support
Assessment
Information Resource
Real-Time Support
Effective Reporting
System Administration
• One Primary System Administrator/ 2 TAs
• Added a Few Custom Fields
• All Self-Enrollment
• Provided Enrollment Key as local PDF
• Reports Pulled Monthly or as Needed
• Information Reported as Aggregate Data
• Individual Data Private
Custom Splash Page
“If you build it…WILL they come?”
• Pilot with Focused Group– Show and Tell
• Bigger group - Help Desk Folks
• Boston Consortium - More is better!! Get Brain Share
• Vendor Partnership
Rollout - Institutional Change!!
• IT/ Helpdesk Students• HR/ Staff Rollout• Dean & Faculty• Students• Trustees• Alum User Group
Measuring Success…
1664 Lessons Completed
71% Active Users
684 Unique User Accounts
-48 Faculty -277 Staff-359 Undergraduates
Measuring Success…
359 Undergraduate Accounts
•Seniors 100
•Juniors 58
•Sophomores 87
•First Years 72
•Davis 30
•Exch/Other 12
Measuring Success…
Equal to 185 Two-Hour Classes15 Students Per Class
5,553 Hours of Training!
2829
196
2528Students
Faculty
Staff
Measuring Success…2,740 Undergrad Student QuickSkill
Hours
593
698
421
747
207
72
0 200 400 600 800
Class of 2001
Class of 2002
Class of 2003
Class of 2004
Davis
Exch/Other
Measuring Success…
Students=14 Faculty=0 Staff=26
Instructor Led Courses
0
20
40
60
80
100
120
Students Faculty Staff
Courses
Hours
Measuring Success…
• It Takes Time!!!
• Reporting Issues– Confidentiality– LMS!!!
• Completion rates - Valid?
• Assessment?
• ROI??
Things to Watch Out for…
• Buying the Licenses is Just the First Step
• “Burn Me Once”
• Users Without a Safety Net
• Evolve the Process and Implementation– Hand-Holding– Provide Time and Space for Training
• Standards for Measuring Use
What Does it Mean to “Transform” Training?
• Stop Doing What Doesn’t Work• Cancellation Policies / Open Lab• Safety Net• Partnerships
– Consortia– External to Vendors– With Managers and Senior Staff– With the Learners
What Has Really Changed?• Prescribing Classes Based on Data
• Training Staff More Satisfied
• New Models; Workshop
• Offering New Higher End Courses
• Providing Reference; Not Just Training
• Becoming Marketers and Tutors
Next Steps
• Developing Independent Learners
• Workshop Model for Staff
• Continue to Market and Increase Use
• Work for More Buy-in
• LMS
• Test Management and Safety Courses
• Evaluate Impact and Future Direction
For More Information Contact
Pattie Orr --- [email protected]
Higher Education Representative for Element KKarra Hagen Bass
[email protected] ext 8810
