Teams

Command Leadership Offsite

Teams

Adapted from a Presentation prepared by Bill Coleman

October 1999

Teams

The Environment, Characteristics, and

Configuration of Highly Successful

Teams

Teams

Definitions

• The operative definition of a team in corporate America is a group of individuals working alone together.

• In practice, a team is a group of people tied together by specific themes, threads, or tasks and who function as a single entity

• A formal team is a collegium (a group in which all members have approximately equal power and authority) chartered for a specific purpose(Project,Process, Procedure) that functions as a single entity

Teams

Choices Two categories of partnerships

Work Groups ------- Teams

Three Types of Teams

Project --Process--Procedure

Four Levels of Team Functions

Level I - Nominal (Workgroup)

Level II - Directed

Level III - Self-Directed

Level IV - Self Managed

Teams

Choices Two categories of partnerships

Work Groups ------- Teams

Three Types of Teams

Project --Process--Procedure

Four Levels of Team Functions

Level I - Nominal (Workgroup)

Level II - Directed

Level III - Self-Directed

Level IV - Self Managed

Teams

Enhanced Definitions

TEAMA collegium (a group in which all members have approx. equal power and authority) of qualified, committed individuals chartered for a specific purpose (Project, Process, Procedure) who operate within contracted parameters and who essentially function interdependently as a single entity to achieve an agreed upon outcome.

WORKGROUPAny collection of individuals formed for a general purpose who operate with stated or unstated expectations and who essentially function as independent entities to achieve a common output

Teams

TEAMS

WORKGROUPS

Nature Collegium (approx.. Equal Collection (Accumulation of diverse power & authority) components)

Composition Qualified (well defined skills, Assumed skills, talents, expertise, talents and expertise) interest, agenda Committed (Conscious choice to accept responsibility of team) Membership Recruited and Accepted Volunteer or assigned

Authority Delegated (Chartered with clearly Non-specific (vague or confused) defined boundaries and resources)

Purpose Specific (Project, Process, General (Unstated or assumed) Procedure)

Function Interdependent (Relying on each Independent (Having primary other for support and assistance) allegiance to self or others)

Mission Achieve an agreed-upon outcome Achieve common outputs

Teams

Leadership Shared or Selected Assigned or Elected

Evaluation Constant 360 degree Sporadic 180 degree Training Core and Central Diverse and Scattered

Rewards Shared and Dispersed by team Separate and Dispersed

Account- Mutual and Consolidated Separate and Disconnectedability

Progress Measure outcome by quantifiable Measure outcome by approval from components which are constantly others (management, customer, monitored by the team colleagues, etc.)

TEAMS WORKGROUPS

Teams

Teams Work Groups• Greater Productivity

• Increased Performance • Boosts Morale• More buy-in• Shared Responsibility• Saves time & money• Expands influence• Escalates Participation• Does more with less• Shared Values• Synergism

• Easier to operate• Quicker to implement• Requires less time• Maintains individuality• Tolerant of controls

Advantages

Teams

Teams Work Groups• Difficult t achieve

• Resists control• Pushes limits• Excludes some individuals• Requires more training

• Maintains status quo• Increase cycle times• Jealousy• False Expectations• Unclear goals and objectives• Competition among participants• Conflicting agendas• Scattered allegiance

Disadvantages

Teams

Choices Two categories of partnerships

Work Groups ------- Teams

Three Types of Teams

Project --Process--Procedure

Four Levels of Team Functions

Level I - Nominal (Workgroup)

Level II - Directed

Level III - Self-Directed

Level IV - Self Managed

Teams

Definitions

Project Team:

A collegium of individuals with compatible skills or expertise that is chartered to complete a single task with a clearly-defined final product or date of completion.

Teams

Process Team (also process improvement team):

A collection of individuals with divergent skills or expertise (representing multiple levels or areas of an organization) that is chartered to review and/or improve a business process (a collection of separate activities required to produce a single outcome for the customer). The team determines the validity, value, and vital steps of the process and has the authority to radically alter the process in order to achieve a more desirable outcome (i.e.. OAV team of RNOSC)

Definitions

Teams

Definitions

Procedural Team (Permanent, Fixed, or Work Team) :

A collegium of individuals with shared skills or expertise that is chartered to deliver routine products, services, or programs on an ongoing or indefinite basis with a charge for improving the quality of the product or service and improving customer satisfaction.

Teams

TEAM TYPE

PROJECT PROCESS PROCEDURAL

Charter Task Business Process Routine work

Purpose Complete task Improve process Deliver ongoing service

Skills/ Similar Different SharedExpertise

Duration Limited by task or Limited by process Unlimited time improvement

Expected Complete task Improve process Develop, deliver Performance according to products or services specifications

ELEMENT

Teams

TEAM TYPE

PROJECT PROCESS PROCEDURAL

Outcome Finished project Process alteration Improved quality and customer satisfaction

Examples Technology BPR Organizational Installment Marketing development management Facility construction Work realignment Production line Budget foundation Reorganization Budget appropriation Personnel selection Transition Personnel training Document Contracting Publication Procurement/ Object Procurement Contracting Franchise opening Service delivery

ELEMENT

Teams

Choices Two categories of partnerships

Work Groups ------- Teams

Three Types of Teams

Project --Process--Procedure

Four Levels of Team Functions

Level I - Nominal (Workgroup)

Level II - Directed

Level III - Self-Directed

Level IV - Self Managed

Teams

Corporate Traditional Transitional Team-oriented Team-basedEnvironment View of teams Teams are tolerated Teams should be tried Teams are the most Teams are the only Team techniques in an experiential effective way. Give way of accomplish- are to be used when fashion, if they work, them first priority but -ing the vision/ all else fails keep them, if not, not everything should mission of the what have you lost? Be done by teams! Organization. If it Is worth doing, it is worth a team effort

Types Level I: Level II: Level III: Level IV:

Nature Collection of individuals Collegium of Collegium of Collegium of with minimal teaming individuals with individuals skilled individuals highly training basic team in team work and skilled in team work competencies basic management and management competencies competencies which has been totally empowered by upper management

Allegiance Self and Pay Center Self and the task Team Team & each member

Areas of Task & duties as Direction & arena(s) Direction & arena(s) Direction arena(s) & responsibility assigned established by negotiated between new possibilities management team & management established by team

Teams

Types Level I: Level II: Level III: Level IV:

Authority None Very little - clarified Authority to operate Absolute & final only by trial & error within negotiated boundary agreement

Decision Work as assigned but Complete assigned Plan & organize work Select, plan, making no decisions without work with limited as negotiated with organize & complete management approval decisions made by management and work, making all team but monitored make decisions decisions by management related to that work

Appropriation None Delegated/allocated Negotiate budget Full responsibilityof resources by management controls, membership for setting and matters & equipment appropriating budget, with management membership, and equipment needs

Assignment & Assigned by Assigned by Selected by the team Selected by team Alteration of management on basis management on basis based on proven based on proven Leadership of position or grade. If of proven performance and performance and the leader is ineffective performance. If the team needs. If the team needs. live with it! Leader is ineffective leader is ineffective Leadership altered s/he can/will be replacement is with as decided by team replaced management for various reasons knowledge

Teams

Types Level I: Level II: Level III: Level IV:

Membership Members are assign- Members are assign- Members are selected Members areSelection ed by, accountable to, ed by & accountable by, accountable to, recruited by the team and evaluated by their to their supervisors and evaluated by the are accountable to supervisors. Evaluations are team, using a 360 and evaluated by the completed by the degree feedback team. 360 degree supervisor, but feedback, & continue include input by the to function or are team dismissed by team

Awards and Awarded by Awarded by Negotiated between Secured & awarded Incentives management for management for the team and by the team. individual individual and team management, but individual bonuses accomplishment accomplishment dispersed to are directly members by the team connected to both team performance and individual assessments

Teams

The End … Finally

Teams

Please note, this presentation was developed by

William Coleman. He used some material from

Childress. At the time he prepared this

presentation, he was unable to locate Mr.

Childress. If you are him, and you don’t like this

presentation being available, please let me

know. For current contact information, refer to

http://www.techs4jesus.com/contact.htm

Teams

This presentation is copyright 1999 by William

Coleman. It is freely available under a Creative

Commons license. For more information on

what rights you have under this license, refer to

http://creativecommons.org/licenses/by-nc-sa/2.0/