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Technology Trends and How They Impact Your Business

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Technology Trends

Pay-as-you-use technology model

Cloud computing

eBackups

Software-as-a-service

DR-as-a-service

Enterprise mobility

BYOD (bring your own device)

Technology dependence

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Implications

Complex set up

Security threats

Integration issues

Downtime

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Common IT Struggles

Longer time to resolution

No standard for delivering maintenance

Work requires higher level of knowledge

Fire fighting – Little time to focus on strategy

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The Impact on Your Business

A company that experiences a computer outage lasting more than 10 days will never fully recovery financially.

70% of small firms that experience a major data loss go out of business within a year.

On average, firms spend $700 per user per month when all IT expenses are factored.

Impact on U.S. Small Business of Natural & Man-Made Disasters, A compilation of public and private sector intelligence; Presented by HP and

SCORE: Counselors to America’s Small Business; 2007. http://www.score.org/pdf/HP_Download_ImpactofDisaster.pdf

Gartner, Inc.

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Proactive vs. Reactive

Monitor

Stabilize

Plan

Analyze

Break

Fix

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Benefits of Managed IT Services

Improved productivity & efficiency

Reduced security & data risk

Access to technology experts

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Benefits of Managed IT Services

Predictable IT costs

Technology plan aligned with business needs

Full management,

support, and

Accountability

“One Throat to Choke”

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Strategic Planning

Drive consistency throughout your Company

Synch technology investment to Business Plan

Leverage newer technology for ROI

Business Continuity planning

Improve Network Security

Long-Term Budgeting

Best of Breed PracticesStrategic Planning

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Capital Planning & Investment

Establish milestones for technology upgrades

Forecast IT needs for future years

Analyze headcount growth patterns

Capital Planning & Investment

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Network Security

Analyze entire network:

Firewalls

Domain Controllers

Security Groups

Password Security

Current Security Updates

Security HolesNetwork Security

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Hardware Health

Evaluate condition of:

Servers

Desktops

Copiers

Mailing systems

Phone systemsHardware

Health

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Firewall Effectiveness

Firewall configuration

Appliance connectivity

Internet connectivity

LAN Browsing

Multiple virtual servers on separate ports

DNS resolution

Analog Backup Modem SettingsFirewall

Effectiveness

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Email Spam & Viruses

Detection of the viruses listed in the current in-the-wild list

Detection of the viruses in the ICSA Common Infectors Test Suite

Detection of ICSA's Polymorphic Test Suite

Detection of macro viruses in the ICSA Virus Collection

Detection of the ICSA Virus Collection

Zero false alarms

Email Spam & Viruses

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Information Assurance

The goal of information assurance (IA) is to enhance the security of information and information systems by ensuring availability, integrity, authentication, confidentiality, and non-repudiation. IA also focuses on risk management to address threats to new and existing systems.

Information Assurance

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Business Continuity Strategy

Enterprise-wide Strategy

Employee Procedures

• Ability to work from home or alternate office

• Interoffice communications

Communication systems

IT Infrastructure

Public & Customer ResponsesBusiness

Continuity Strategy

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Disaster Recovery Planning

How to deliver on your Business Continuity Strategy

Data Backups & Archives

• Offsite

• Nearsite

• Onsite

• Offline

Responsibilities & Process

Disaster Recovery Planning

• Recovery Point Objective (RPO)

• Recovery Time Objective (RTO)

• Reliability

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TeleCom & Mobile Computing

Evaluation of all communications systems

Needs assessment & recommendations

Determination of opportunities for leveraging Mobile Computing

TeleCom & Mobile

Computing

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Business World can provide Enterprise-level IT expertise

for SMB Decision Makers at a fraction of the cost

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Questions? Comments?