Technical Information Bulletin - Aria...

Technical Information Bulletin

Number: ATIB-1041 Initial Date: 14th December 2010 Updated: 8th February 2013 System: iPECS LIK 50, 100, 300, 600, 1200 Topic: iPECS EHS Adaptor

Product Support Group

iPECS 50/100/300/600/1200 Phase 5.5/6.0 iPECS EHS Adaptor

PRODUCT SUPPORT GROUP ii ATIB 1041 Issue 1.8 iPECS EHS

REVISION HISTORY

ISSUE DATE AUTHOR CHANGES

1.0 14/12/2010 D. Meadow R. Pope

Initial Documentation

1.1 15/12/2010 W. Smith Document Collaboration.

1.2 18/5/2011 W. Smith Added instructions & Update software & firmware versions.

1.3 15/12/2011 C. Berlouis Added Plantronics Savi Office WO2A / 740 & other minor updates. Add troubleshooting.

1.4 9/5/2012 W. Smith Update compatible firmware versions

1.5 17/9/12 R. Pope Update firmware requirements and include LIP-80xxE handsets and AddCom headset

1.6 5/10/12 W. Smith Update current LIP 80xxE firmware

1.7 9/11/12 W. Smith Update compatible firmware versions, add C054A

1.8 8/2/13 W. Smith Add Phase 6 instructions. Add C054A layout example.

TABLE OF CONTENTS

TOPIC PAGE

1. INITIAL INFORMATION.................................................................................................................................... 1

PRODUCT BRIEF - ELECTRONIC HOOK SWITCH ADAPTOR (LIP-EHS) ....................................................... 1 Description ........................................................................................................................................... 1 Package contents .................................................................................................................................. 1 Compatible Telephone models ............................................................................................................... 2 Compatible Headset models ................................................................................................................... 2

INSTALLATION CONSIDERATIONS .......................................................................................................... 3 Regulatory Approvals ............................................................................................................................. 4

2. INSTALLATION ............................................................................................................................................... 5

CONNECTING THE LIP-EHS ADAPTOR ..................................................................................................... 5

3. USER INSTRUCTION ........................................................................................................................................ 8

RECEIVING A CALL ................................................................................................................................ 8

DIALLING OUT....................................................................................................................................... 8

COMPATIBLE IPECS LIP HANDSETS ........................................................................................................ 8

4. TROUBLESHOOTING........................................................................................................................................ 9


PRODUCT SUPPORT GROUP 1 ATIB 1041 Issue 1.8 iPECS EHS

1. INITIAL INFORMATION.

Product Brief - Electronic Hook Switch Adaptor (LIP-EHS)

For connecting wireless headsets to Ericsson-LG iPECS system LIP handsets.

Description

The LIP-EHS (Electronic Hook Switch) Adaptor is a product that connects a wireless office headset with an Ericsson-LG keyset. The adaptor allows the headset user to hear incoming call notification in the headset earpiece, and to answer and terminate calls by pressing a button on the headset. This enables the customer to take full advantage of the wireless headset, and to be able to operate the phone while being away from the workstation/desk. The EHS Adaptor supports a number of wireless headsets from GN Netcom® / Jabra™ and Plantronics® Inc.

Figure 1 – LIP-EHS Adaptor

Package contents

- LIP-EHS Adaptor unit with hardwired cord for Ericsson-LG™ telephones - Extension cord for GN Netcom™ / Jabra™ - Extension cord for Plantronics™ - User Guide (in English)

The LIP-EHS is packaged in a white cardboard box – ready for customer shipment. The EHS adaptor is required to use 2.3D firmware as a minimum – this is noted on the label of the EHS or via an adhesive label. If your EHS is not 2.3D or newer you will need to have it upgraded/replaced. (As of 9/11/2012 the current compatible EHS version is 2.4)



Compatible Telephone models

The LIP-EHS Adaptor is compatible with the following handsets in the LG Ericsson iPECS series: - LIP-8012D - LIP-8024D 1.1Ee firmware - LIP-8040D (without optional DSS/LSS)

- LIP-8012E - LIP-8024E B.0Cb firmware - LIP-8040E (without optional DSS/LSS)

The LIP-EHS adapter is supported on:

iPECS LIK MFIM software version 5.5Gz/F.0Bg onward using keyset firmware 1.1Ee onward for 80xxD handsets and B.0Cb for 80xxE handsets. If your iPECS does not meet these minimum requirements you will need to upgrade to newer software and/or firmware.

- Dial TRANS 72 to determine the MFIM software.

- Dial TRANS 79 to determine the keyset firmware.

Compatible Headset models

The LIP-EHS adaptor is compatible with a number of wireless office headsets from GN Netcom

tm /Jabra tm, Plantronics tm and Addcom®

As a guide, the LIP-EHS Adaptor is compatible with the following wireless headsets:

(Aria Technologies is not liable for the functionality or limitations that may present with the following products. Third party specifications may change without notice. Also some headsets may meet customer requirements better than others. If a headset is unsuitable e.g. has a delay in connecting/disconnecting, please try another model. Unlisted headsets may or may not function correctly at all – if required, unlisted headsets can be tested at Aria Technologies Melbourne for a nominal testing fee to determine compatibility, settings & functionality.)

Plantronics® Savi Office WO1A Savi Office WO2A / 740 Savi Office WO200 (79957-0x) Savi Office WO100 (79956-0x) C054A CS70N (39448-02) CS60 (36995-11) CS351N (39986-02) CS361N (39261-02) Voyager 510 System (72272-45)

GN Netcom® / Jabra™ Jabra PRO 9400 (9460-25-707-101 , 9460-29-707-101 , 9470-26-904-101) Jabra GO 6400 (6470-15-207-501) Jabra GN9330 (9337-508-xxx) * Jabra GN9350 (9356-607-xxx) Jabra GN9120 (9120-28-xx , 9120-30-xx , 9120-48-xx, 9129-808-101) * Jabra GN9120 EHS (9129-808-111 ) GN Ellipse (8837-90-xx)*



Addcom® Addcom-670 Addcom-680 When using a GN Netcom tm / Jabra tm headset in standard mode (RHL mode) restrictions apply. The call must be initiated, answered and terminated by pressing the headset button first — pressing the speaker button on the telephone will not turn the headset on or off. For GN Netcom tm /Jabra tm models the best performance is achieved when the headset is adjusted to DHSG mode. Supported headsets from Plantronics support two way communication. For supported GN Jabra headsets, two way communication is only supported in the DHSG mode. Headsets not supporting DHSG mode are marked with an '*' on the previous page. Other headset vendors may offer headsets that claim to be compatible with the LIP-EHS Adaptor, however Aria Technologies will not conduct testing or accept anecdotal evidence of compatibility of these headsets.

Installation Considerations

The LIP-EHS Adaptor is connected to the Ericsson-LG telephone through the DSS connector. If one or more DSS modules are fitted on the telephone, the EHS adaptor is attached to the last DSS module. (Connection to LIP-40LSS - LIP 40 BTN LCD DSS MODULE is not recommended, due to lack of accessibility to the DSS connector on the handset). The LIP-EHS adaptor is connected to the AUX port on the wireless headset base station through one of the two cables supplied with the adaptor. The audio connection between the wireless headset and the headset port on the telephone is handled by the cable enclosed with the wireless headset. The audio stream is not passing through the LIP- EHS adaptor.



Regulatory Approvals

The LIP-EHS Adaptor complies with all applicable Australian regulatory requirements.

Figure 2 – LIP-EHS Adaptor and LIP-8024D Telephone



2. INSTALLATION

Connecting the LIP-EHS Adaptor

Disconnect power from the Ericsson-LG tm phone by removing the power adaptor (or

the network cable if using POE).

Connect the 4 wire (RJ11) audio cable that is supplied with the cordless headset. The

cable is connected to the headset plug on the telephone and to the base station of the

headset.

Connect the signalling cable between the LIP-EHS adaptor and the cordless headset

base station.

o For the GN Netcom tm / Jabra tm headsets the enclosed 8 wire (RJ45) modular

cable is used.

o For the Plantronics tm use the enclosed 3.5mm jack cable.

Connect the flat cable on the LIP-EHS adaptor to the expansion socket on the side of the

telephone. The red marking on the cord must be orientated upwards as per the

black arrow on the LIP handset.

If DSS or LSS consoles are installed on the keyset the LIP-EHS adaptor is fitted to the

expansion port on the last DSS/LSS console.

Adjust the termination switch on the headset base station to setting 'A'.

Ensure that the headset mode is enabled in telephone by pressing: Trans-6-1-2 on

the Ericsson-LG keyset. (Older non-compatible software code was Trans-6-1-0. If this appears to be

your code your iPECS requires upgrading.)

Enable the headset ring mode as Headset or Both in telephone by pressing: Trans-6-2-2

or Trans-6-2-3 to choose the desired option and press Save on the Ericsson-LG keyset.

When using the Addcom headsets with an 8000E handset program TRANS-6-2-1 ONLY

Orientation marks

Note RED mark

on the ribbon



The following images show Plantronics and Jabra connections this should be used as a

guide. Please check the documentation that comes with the headset for up to date

information before commencing.

Note. Most cordless headsets require charging before use. This can be an ideal time to

review the headset user guide.

Place red upwards



Example AddCom base

Example Plantronics C054A

To EHS (RJ45)

To LIP headset plug To power pack



3. User Instruction

Receiving a call

When an incoming call is ringing ring signalling will be heard through the headset

earpiece.

The call is answered by pressing the button on the headset or by pressing the speaker

button on the telephone.

The call is terminated by pressing the button on the headset or the telephone speaker

button again.

Dialling out

Press the button on the headset to turn the headset on.

Dial the number and press the call button on the phone.

To terminate the call, or after the other party hangs up, press the button on the headset

again to turn the headset off.

Note

The adapter is compatible with a number of wireless office headsets from GN Netcom /Jabra and Plantronics documented above.

When using a GN Netcom / Jabra headset in standard mode (RHL mode) restrictions apply. The call must be initiated, answered and terminated by pressing the headset button first — pressing the speaker button on the telephone will not turn the headset on or off. For GN Netcom /Jabra models the best performance is achieved when the headset is adjusted to DHSG mode.

Compatible iPECS LIP handsets

Standalone DSS (all) LIP-12LSS LIP-40LSS

LIP-8004D No No No No

LIP-8012D Yes Yes Yes No

LIP-8024D Yes Yes Yes No

LIP-8040D Yes No No No

LIP-8050V No No No No

LIP-8002E No No No No

LIP-8012E Yes Yes Yes No

LIP-8024E Yes Yes Yes No

LIP-8040E Yes No No No

Disclaimer

Specification and information regarding the product are subject to change without notice. All information is presented without warranty of any kind. Third party equipment specifications may change without notification to or from Aria Technologies.

If you are having technical difficulties with a headset please contact your point of sale or the vendor directly.



4. Troubleshooting.

Upgrade system software and handset firmware as documented above. See FIB-1218 & FIB1228.

Check the user settings as listed above. TRANS 61 & 62.

Check the headset user guide for the correct settings and battery levels.

Try another model or brand of headset. Most models function quite differently and the current model may not be suitable for your customer.

If you determine your EHS unit is faulty or needs upgrading please replace via the Aria Dealer EFD process.

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