K Gene Kelley

Manager/Trainer

E-mail: gkelley58@hotmail.comWebpage:http://www.linkedin.com/in/genekelley

Dedicated Leadership and Technical Guidance

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

OBJECTIVE: I am seeking a challenging & rewarding leadership opportunity that will utilize my diverse & extensive practical experience to enhance the performance of a team of professionals to the benefit of all stakeholders. My military discipline & corporate compassion would lend to a balanced & winning combination style of management highlighted by motivation, dedication, enthusiasm & team spirit. The diverse scope of my exposure has allowed me to develop a management and delivery style that includes “big picture” perspectives & “outside the box” solutions.

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

SUMMARY: Seasoned Professional, Collaborative Team Player and Outstanding Trainer.

Experienced developing and delivering formal presentations.

Diverse managerial, telecommunications and IT skills and experience.

Superb written and oral communication skills.

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Technical Compliance Agent/Process Excellence Coach - Dell, Ottawa, ON - Feb2008 - Jul2008

Chosen from Tech Support Agents

Developed and delivered formal presentations and One on One Team Coaching.

Developed/Managed follow-on Process Excellence Advocate Program

Compiled Policy Handbook.

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

XPS L2 Technical Resolution Expert - Dell, Ottawa, ON Oct2007 - Jul2008

Dell Certified Systems Expert (DCSE)

Utilized onboard reporting tools to record issues and resolutions

Contributed to the development and deployment of new strategies

Applied in-depth knowledge of principles and best-practices to resolve technical

issues.

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Network Engineer III - WorldCom Inc, Dallas, TX Oct2000 - Apr2002

Developed, facilitated and managed team training program

Proactively coordinated network elements to engineered specifications.

Certified and documented new circuit paths within the network backbone.

• US Naval Service

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Instructor - Naval Technical Training Command, Pensacola, FL Jan1996 - May1999

Provided technical training to multi-service personnel

Drafted and maintained classified tactical and technical training reports

Administered and managed student career development

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Instructor/Curriculum Developer for Information Systems Administration (ISA) Course.

Provided training in Information Systems and Network Administrations

Developed Rational Database COI avoiding $20,000 in contracting cost

Managed/developed pilot course project

Awarded Navy and Marine Corps Achievement Medal (Gold Star in lieu of 3rd award)

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

HFDF Supervisor - Naval Security Group Activity, Edzell, Scotland, UK - Oct1991 - Nov1995

Responsible for day to day management of 50+ Sailors and Marines.

Command Retention Program

Technical Publications Library Leading Petty Officer

Awarded Navy Commendation Medal

Edzell Registered Tartan

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Tactical Cryptologic Team Member - USS Merrill (DD-976), home based in San Diego, CA - May1988 - Jul1991

Responsible for day to day management of 16 Sailors in a tactical environment.

Selected Restricted Availability (SRA) Assistant

Delivered weekly presentations to command-level elements and civilian

contractors

Twice awarded Navy Achievement Medal for diverse and significant

contributions to mission success.

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Currently pursuing ITIL Framework Certification Currently pursuing CAPM Certification DCSE – Foundations 2008 Desktops/Portables DCSE – Foundations 2007 Desktops/Portables DCSE – Basic Wireless Technologies

Certification DCSE – Customer Handling Skills Certification

Dell – L&D Effective Communications Workshop Dell – L&D Command Skills Workshop XPS Technical Support New Hire Program A+ Software/ Hardware, Network + Certification Windows2000 Networking and Operating

Essentials Implementing Windows 2000 Professional and

Server; Network Infrastructure Implementing and Administering Windows 2000

Directory Services (Active Directory) Designing Windows 2000 Directory Services

Managing a MS Windows 2000 Network Environment

Implementing and Managing MS Exchange 2000

MCI WorldCom Tellabs Titan 5500 Operations and Maintenance

TRAINING:

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Awards and Commendations

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

This certification was the US Navy’s initial recognition of Dr W. Edwards Demming’s management model … a prequel to TQM and ITIL framework

principals

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Throughout my Naval Career, I strived to develop the best and most motivated Sailors possible, through training and assignment assistance … The Navy Career Counselor Team delivered!

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

The Good Conduct Award/Medal signifies 4 years of demonstrated

elements of Fidelity, Zeal and Obedience expected of each military member.

I was proud to have collected 4!!!

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Basic Wireless Technology Customer Handling Skills

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

2008 Desktop and Portable Certifications

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

2007 Desktop and Portable Certifications

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

2151 – W2K Network and Operating System Essentials

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

2152 – Implementing W2K Pro and Server

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

2153 – Implementing a W2K Network Infrastructure

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

2154 – Implementing /Administering W2K Directory Services (Active Directory)

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

1561 – Designing W2K Directory Service Infrastructure

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

2126 – Managing W2K Network Environment

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

1572 – Implementing and Managing Exchange 2000

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Positions for which I am interested in pursuing:

•Call Center Supervisor/Manager

•Technical Trainer/Manager

•Career Development and Management•I have excellent problem solving, communication and supervisory skills. I would also like to utilize my extensive experience to enhance and provide growth opportunities for a dynamic organization. In my previous positions, I have contributed to the overall development and successful implementation of department and team goals. I have been commended and awarded for my dedication and task oriented initiatives. My presentation skills and big picture perspectives provide a diverse and comprehensive solution to any management team. I am a dependable, focused and results oriented individual that thrives in a dynamic, team environment.

I would be very interested to learn about any opportunities that you may have or have knowledge of that would require my skills and experience. I may be contacted by email at

gkelley58@hotmail.com.

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance

Gene KelleyManager/Trainer KDedicated Leadership and

Technical Guidance