Technical Support Request
Rich Electric Co.
Australiasian Regionwww.richelectric.com.au
Today's Date:
Description of Fault:
Email Address
Customer's Information
Address
City
State/ Province Zip/ Postal Code
Country
Phone Number
Mobile Number
Contact Name
Name
This is an electronic Form, Please fill in the approriate information below then press the "Submit by Email"
Product Information
Model Number , for example SC-3000-242
Serial Number , for example SC3000242H1234
Installers's Information
Email Address
Contact Name
Mobile Number
Phone Number
Country
Zip/ Postal CodeState/ Province
City
Address
Name
Purchase Date:
Place of Purchase
Zip/ Postal CodeState/ Province
City
Address
Name
Phone Number
Contact Name
Email Address
Installed Date:
Fault Date:
For example; The Inverter was working fine and then I started the Generator and after 2 hours it is displaying "Heat Sink Over Temp" when the unit has no AC Load and Temperature is cool. I Have tried switching the unit OFF and then back ON at the rocker switch and after power up it still displayes "Heat Sink Over Temp". Please also include a list of events leading up to the Fault, also any unusual events like a water pump failing or bad weather conditions such as lightning.
The System is Installed
Battery Capacity (Ah)?
Battery Bank Fuse or Circuit Breaker rating for Combi (Amps)?
Battery Type: (Wet/Gel/AGM) ?
To help us diagnose the problem please answer the questions below the best you can. If you are unsure please select "Not Sure", if the question does not relate to your application then please select "NA"
Please note that if the value is not in the list you can manually enter the value.
Battery Bank Fuse or Circuit Breaker rating for Solar (Amps)?
Battery Bank Fuse or Circuit Breaker rating for Solar (Amps)?
Battery Bank Fuse or C/Breaker rating for SolarWorx GTI (Amps)?
What is the cable size is used from the Battery to the Combi (mm) ?
What is the cable distance from the Battery to the Combi (m) ?
What is the cable size is used from the Battery to the Solar Controller (mm)?
What is the cable size is used from the Battery to the SolarWorx GTI (mm)?
What is the cable size is used from the Panels to the Solar Controller (mm)?
What is the cable distance from the Battery to the Solar Contoller (m)?
What is the cable distance from the Panels to the Solar Controller (m)?
What is the cable distance from the Battery to the SolarWorx GTI (m)?
System Voltage (V)?
Battery Cell Voltage (V)?
Number of Batteries in Series?
Number of Batteries in Parallel?
Is there protecion on both Positive and Negative cables?
Is the Battery Bank Earthed?
Is the Battery Bank / Solar Panels Earthed?
Is there protecion on both Positive and Negitive cables?
Is there protecion on both Positive and Negative cables?
Is the Battery Bank Earthed?
Is there protecion on both Positive and Negative cables?
Is a Battery Temperature Sensor connected?
Battery Information
Is the Battery Voltage Sense wire connected ?
Combi SolarWorx GTI
Solar Regulator / Controller Solar Panels
Battery Location?
How many cable runs are there (Pairs)? e.g 4-Pairs (Total of 8 cables)
How Old are the Batteries (Years)?
DC Cable and Fuse Protection Information
Combi AC Output Fuse or Circuit Breaker rating?
Does the Wind Generator / Controller have a Dump Load?
Is the installation Single Phase, 2 or 3 Phase?
Do have multible units Stacked (Parrelled)?
AC Generator capacity in (kVA) ?
Wind Generator capacity (Watts)?
Combi AC Input Fuse or Circuit Breaker rating?
Is the AC Generator single phase or 3-Phase ?
Solar Controller Model / Brand ?
What is the capacity of the Solar Panels in Watts?
AC Input / Output Information
AC Generator Information
What is the cable distance from the Generator to the Combi (m)?
What is the cable size is used from the Generator to the Combi (mm)?
What is the cable size is used on the AC input of Combi (mm)
What is the cable size is used on the AC input of Combi (mm)?
Combi AC Input Protection Type?
Combi AC Output Protection Type?
Are you using an External ATS?
Generator Type?
Is the Generator connected to Autostart?
Solar Panel Information
How many Panels are connected in parallel ?
How many panels are connected in series?
What is the Capacity of Each panel (Watts)?
Total Number of Solar Panels?
Solar Panel: Voc?
Solar Panel: Vmp?
Solar Panel: Isc?
Solar Panel: Imp?
Wind Turbine Information
Dump Load capacity ( Watts)?
System Voltage (V)?
Does the sytem have a MEN connection?
Number of Wind Generators ?
Please Click on the box and link your photo's
Photo's of the Installation
Please enter image of the Combi with the front cable cover removed to show cable connections
Please enter image of the SolarWorx GTI with the front cable cover removed
to show cable connections
Please enter image of the AC INPUT Circuit Breakers with the covers removed
to show cable connections
Please enter image of the SunStar Solar Regulator with the front open
to show cable connections
Please enter image of the Battery Bank showing the Battery cable connections
Please enter image of the AC OUTPUT Circuit Breakers with the covers removed
to show cable connections
Please enter image of the Generators Specification Plate
Please enter image of the External ATS with cover open to show cable connections
Please enter image of the DC cabling
Please enter image of the Installation
Please enter image of the AC cabling
Please enter a wiring diagram showing how the system is wired.
Please ensure your images are in focus and clearly show the information requested. To reduce file size please make sure your pictures are 640 x 480 resolution.
Please understand that we also may request more information regarding your install. The wiring diagram can be a simple hand drawn sketch., then scanned in and saved as a JPEG or TIFF file.
AC IN
AC CHARGER
SOLAR PANEL
SOLAR CHARGER
DC GENERATOR
DC CHARGER
ATS
AC OUT
INVERTER
DC OUT 1
DC CONTROLLER
DC OUT 2
DC CONTROLLER
RUN - STOP
MODEBATTERY LED'S
LCD MESSAGE
SOLAR CHARGER
SOLAR PANEL
AC CHARGER
AC IN
ATS
INVERTER
AC OUT
If you have a SuperCombi or CombiPlus Please select the lights that are lit when the fault accurs. Please also give a detailed description of the events that occur in the "Description of Fault" Section.
RUN - STOP
LCD MESSAGE
MODEBATTERY LED'S
Number of SuperCombi units ?
Number of CombiPlus units ?
Please write down any Modified Constants by pressing the "DSPL" button to enter to the "Main Menu" and then use the "UP & DOWN" keys to navigate to the "Modified Constants" menu:
- =
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
*** Main Menu *** Modified Constants
Example:
Please note: Modified Constants are a list of constants that have been changed from the factory defult settings.
U2-07=
U2-06=
U2-05=
U2-04=
U2-03=
U2-02=
U2-01=
U2-14=
U2-13=
U2-12=
U2-11=
U2-10=
U2-09=
U2-08=
U2-27=
U2-26=
U2-25=
U2-24=
U2-23=
U2-22=
U2-21=
U2-34=
U2-33=
U2-32=
U2-31=
U2-30=
U2-29=
U2-28=
Please write down the Fualt Trace Details below if any: Main Menu>Operation>ENT>Fault Trace>ENT>
SuperCombi & CombiPlus
SuperCombiCombiPlus
DIP SWITCH 1
DIP SWITCH 2
DIP SWITCH 3
DIP SWITCH 4
DIP SWITCH 5
DIP SWITCH 6
DIP SWITCH 7
DIP SWITCH 8
SunStar 45 & 60 Settings:
BCD Setting
SunStar Model "SS-45C or SS-60C" Please select the lights that are lit when the fault accurs.
Please also give a detailed description of the events that occur in the "Description of Fault" Section.
Equailization
Charge mode
Load Control mode
Fault
LED Lights Display
LCD MESSAGE
AC OUTPUT
MASTER OUTPUT
SLAVE OUTPUT
MASTER POWER
LED Lights Display
SLAVE POWER
COM
PORT A (IN)
PORT B (OUT)
ATS Model "ATS-20 or ATS-32" Please select the lights that are lit when the fault accurs.
Please also give a detailed description of the events that occur in the "Description of Fault" Section.
Number of SunStar units ?
SolarWorx GTI
Models "GTI-2K-122, GTI-2K-242, GTI-2K-482" Please select the lights that are lit when the fault accurs.
Please also give a detailed description of the events that occurin the "Description of Fault" Section.
(COMBI) AC GRID
COMBI
AC LOAD
MPPT
LCD MESSAGE
AC GRID
BATTERY
SolarWorx GTI
COMBI GRID
Number of GTI units ?
Please write down any Modified Constants by pressing the "DSPL" button to enter to the "Main Menu" and then use the "UP & DOWN" keys to navigate to the "Modified Constants" menu:
- =
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
*** Main Menu *** Modified Constants
Example:
Please note: Modified Constants are a list of constants that have been changed from the factory defult settings.
U2-07=
U2-06=
U2-05=
U2-04=
U2-03=
U2-02=
U2-01=
U2-14=
U2-13=
U2-12=
U2-11=
U2-10=
U2-09=
U2-08=
U2-27=
U2-26=
U2-25=
U2-24=
U2-23=
U2-22=
U2-21=
U2-34=
U2-33=
U2-32=
U2-31=
U2-30=
U2-29=
U2-28=
Please write down the Fualt Trace Details below if any: Main Menu>Operation>ENT>Fault Trace>ENT>
SolarWorx GTI