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8/8/2019 Technical Writing & Communication Skills
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TECHNICAL WRITING &
COMMUNICATION SKILLS
Credit Hours - 2
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Instructor: Riaz Akbar
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Instructor: Riaz Akbar
Course Objective: The objective of this course is to learn technicalwriting and presentation skills related to proposals, progress reports, oral
presentations and much more. This course will enable students to learn
and excel in communication skills.
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Instructor: Riaz Akbar
Course Objective: The objective of this course is to learn technicalwriting and presentation skills related to proposals, progress reports, oral
presentations and much more. This course will enable students to learn
and excel in communication skills.
Mini Project: Technical Report on a Research Project with Persuasive
Presentation.
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Instructor: Riaz Akbar
Course Objective: The objective of this course is to learn technical
writing and presentation skills related to proposals, progress reports, oral
presentations and much more. This course will enable students to learn
and excel in communication skills.
Mini Project: Technical Report on a Research Project with Persuasive
Presentation.
Tentative Grading Policy:
Assignments 25 marks
Report 25 marks
Final Term 50 marks
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Recommended Books:
1. µThe Technical Writing Process¶ by Marilyn Schauer Samuels.
2. µWrite With Confidence¶ by Angela Burt.
3. µReport Writing in Business¶ by T J Bentley.
4. µThe Art of Communicating¶ by Bert Decker.
5. µ101 Ways to Better Communication¶ by Elizabeth Tierney.
6. µBusiness Letters for Busy People¶ by Jim Dugger.
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Recommended Books:
1. µThe Technical Writing Process¶ by Marilyn Schauer Samuels.
2. µWrite With Confidence¶ by Angela Burt.
3. µReport Writing in Business¶ by T J Bentley.
4. µThe Art of Communicating¶ by Bert Decker.
5. µ101 Ways to Better Communication¶ by Elizabeth Tierney.
6. µBusiness Letters for Busy People¶ by Jim Dugger.
AND
READ WHATEVER YOU GET YOUR HANDS ON
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³The world¶s problems could be solved if we kept talking´
Prof. Stephen Hawking
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³The world¶s problems could be solved if we kept talking´
Prof. Stephen Hawking
Everything that we do throughout each day involves communication in
one form or another.
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³The world¶s problems could be solved if we kept talking´
Prof. Stephen Hawking
Everything that we do throughout each day involves communication in
one form or another.
At work
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³The world¶s problems could be solved if we kept talking´
Prof. Stephen Hawking
Everything that we do throughout each day involves communication in
one form or another.
At work
At home
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³The world¶s problems could be solved if we kept talking´
Prof. Stephen Hawking
Everything that we do throughout each day involves communication in
one form or another.
At work
At home
In politics
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³The world¶s problems could be solved if we kept talking´
Prof. Stephen Hawking
Everything that we do throughout each day involves communication in
one form or another.
At work
At home
In politics
In commerce
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³The world¶s problems could be solved if we kept talking´
Prof. Stephen Hawking
Everything that we do throughout each day involves communication in
one form or another.
At work
At home
In politics
In commerce
In sport
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³The world¶s problems could be solved if we kept talking´
Prof. Stephen Hawking
Everything that we do throughout each day involves communication in
one form or another.
At work
At home
In politics
In commerce
In sport
In entertainment
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³The world¶s problems could be solved if we kept talking´
Prof. Stephen Hawking
Everything that we do throughout each day involves communication in
one form or another.
At work
At home
In politics
In commerce
In sport
In entertainment
In financial world
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³The world¶s problems could be solved if we kept talking´
Prof. Stephen Hawking
Everything that we do throughout each day involves communication in
one form or another.
At work
At home
In politics
In commerce
In sport
In entertainment
In financial world
When communication breaks down the consequences can be disastrous.
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COMMUNICATION IN EDUCATION
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COMMUNICATION IN EDUCATION
Education is all about communication ± not only of hard facts but also of
thoughts and ideas and proposals on which to base discussion and debate.
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COMMUNICATION IN EDUCATION
Education is all about communication ± not only of hard facts but also of
thoughts and ideas and proposals on which to base discussion and debate.
A good teacher who can effectively communicate facts, ideas and theories will
turn out well-qualified pupils.
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COMMUNICATION IN EDUCATION
Education is all about communication ± not only of hard facts but also of
thoughts and ideas and proposals on which to base discussion and debate.
A good teacher who can effectively communicate facts, ideas and theories will
turn out well-qualified pupils.
The problem is the lack of teaching the pupils how to communicate their
knowledge to others.
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KNOWLEDGE IS POWER
True / False
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FALSE
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KNOWLEDGE IS NOT POWER
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KNOWLEDGE IS NOT POWER
IT IS POTENTIAL POWER
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We get paid for what we do with
what we know, not just for whatwe know.
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Formal education has one purpose
only ± to get people their first job.
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Formal education has one purpose
only ± to get people their first job.Self-education earns them their
living.
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THE BUSINESS ENVIRONMENT
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THE BUSINESS ENVIRONMENT
Almost 60% of fresh graduate employees leave their first jobs in the first year.
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THE BUSINESS ENVIRONMENT
Almost 60% of fresh graduate employees leave their first jobs in the first year.
They are intelligent, well-qualified and keen to find a job in today¶s competitivemarket.
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THE BUSINESS ENVIRONMENT
Almost 60% of fresh graduate employees leave their first jobs in the first year.
They are intelligent, well-qualified and keen to find a job in today¶s competitivemarket.
The largest single reason for this alarming drop-out rate is their inability to
communicate with their peers and their superiors.
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You can acquire great knowledge,
but unless you can communicateit to others, it is worthless.
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The problems due to lack of
communication in the workplacecan start on day one.
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Example:
Farid arrives for his first day in a new job. Asif is delegated to show him
the ropes.
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Example:
Farid arrives for his first day in a new job. Asif is delegated to show him
the ropes.
What does Asif do?
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Example:
Farid arrives for his first day in a new job. Asif is delegated to show him
the ropes.
What does Asif do? He has worked here for some time: he knows it all
backwards.
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Example:
Farid arrives for his first day in a new job. Asif is delegated to show him
the ropes.
What does Asif do? He has worked here for some time: he knows it all
backwards. So he paints only a broad picture, leaving out minor details
which are second nature to him
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Example:
Farid arrives for his first day in a new job. Asif is delegated to show him
the ropes.
What does Asif do? He has worked here for some time: he knows it all
backwards. So he paints only a broad picture, leaving out minor details
which are second nature to him but not at all obvious to Farid.
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Example:
Farid arrives for his first day in a new job. Asif is delegated to show him
the ropes.
What does Asif do? He has worked here for some time: he knows it all
backwards. So he paints only a broad picture, leaving out minor details
which are second nature to him but not at all obvious to Farid.
How does Farid react?
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Example:
Farid arrives for his first day in a new job. Asif is delegated to show him
the ropes.
What does Asif do? He has worked here for some time: he knows it all
backwards. So he paints only a broad picture, leaving out minor details
which are second nature to him but not at all obvious to Farid.
How does Farid react? He has an awful lot to digest in his first few days.
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What happens next?
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What happens next? Farid begins to realize that he needs more
information in order to do the job properly.
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What happens next? Farid begins to realize that he needs more
information in order to do the job properly. Asif, in the meantime,
considers he has done his bit, and goes back to his own workload.
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What happens next? Farid begins to realize that he needs more
information in order to do the job properly. Asif, in the meantime,
considers he has done his bit, and goes back to his own workload. Farid
is too nervous or embarrassed to ask questions that might be considered
stupid.
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What happens next? Farid begins to realize that he needs more
information in order to do the job properly. Asif, in the meantime,
considers he has done his bit, and goes back to his own workload. Farid
is too nervous or embarrassed to ask questions that might be considered
stupid.
The result?
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What happens next? Farid begins to realize that he needs more
information in order to do the job properly. Asif, in the meantime,
considers he has done his bit, and goes back to his own workload. Farid
is too nervous or embarrassed to ask questions that might be considered
stupid.
The result? Farid is already struggling: he is unable to perform to his best
ability. His self-confidence is crumbling.
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What happens next? Farid begins to realize that he needs more
information in order to do the job properly. Asif, in the meantime,
considers he has done his bit, and goes back to his own workload. Farid
is too nervous or embarrassed to ask questions that might be considered
stupid.
The result? Farid is already struggling: he is unable to perform to his best
ability. His self-confidence is crumbling. Asif begins to think that Farid isnot up to the job.
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The lesson?
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The lesson?
Communicate from the word µGo¶.
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The lesson?
Communicate from the word µGo¶.
Explain things clearly and in detail.
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The lesson?
Communicate from the word µGo¶.
Explain things clearly and in detail.
Don¶t think that because something is obvious to you, it must be
obvious to someone else.
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The lesson?
Communicate from the word µGo¶.
Explain things clearly and in detail.
Don¶t think that because something is obvious to you, it must be
obvious to someone else.
If you are the one being trained, don¶t be afraid to say things like µI get
the overall picture, but would you please go through such-and-such apoint again?¶
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The lesson?
Communicate from the word µGo¶.
Explain things clearly and in detail.
Don¶t think that because something is obvious to you, it must be
obvious to someone else.
If you are the one being trained, don¶t be afraid to say things like µI get
the overall picture, but would you please go through such-and-such apoint again?¶
Ask questions.
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The lesson?
Communicate from the word µGo¶.
Explain things clearly and in detail.
Don¶t think that because something is obvious to you, it must be
obvious to someone else.
If you are the one being trained, don¶t be afraid to say things like µI get
the overall picture, but would you please go through such-and-such apoint again?¶
Ask questions.
Talk
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For management the cost of failed communication can be absolutely
staggering, involving:
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For management the cost of failed communication can be absolutely
staggering, involving:
loss of time
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For management the cost of failed communication can be absolutely
staggering, involving:
loss of time
loss of respect
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For management the cost of failed communication can be absolutely
staggering, involving:
loss of time
loss of respect
loss of business
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For management the cost of failed communication can be absolutely
staggering, involving:
loss of time
loss of respect
loss of business
loss of money
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For management the cost of failed communication can be absolutely
staggering, involving:
loss of time
loss of respect
loss of business
loss of money
loss of confidence
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For management the cost of failed communication can be absolutely
staggering, involving:
loss of time
loss of respect
loss of business
loss of money
loss of confidence
loss of credibility
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For management the cost of failed communication can be absolutely
staggering, involving:
loss of time
loss of respect
loss of business
loss of money
loss of confidence
loss of credibility
loss of relationships
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For management the cost of failed communication can be absolutely
staggering, involving:
loss of time
loss of respect
loss of business
loss of money
loss of confidence
loss of credibility
loss of relationships
loss of staff
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For management the cost of failed communication can be absolutely
staggering, involving:
loss of time
loss of respect
loss of business
loss of money
loss of confidence
loss of credibility
loss of relationships
loss of staff
loss of trust
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For management the cost of failed communication can be absolutely
staggering, involving:
loss of time
loss of respect
loss of business
loss of money
loss of confidence
loss of credibility
loss of relationships
loss of staff
loss of trust
loss of clients
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When communication is good, the benefits are immediately apparent.
People:
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When communication is good, the benefits are immediately apparent.
People:
feel good
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When communication is good, the benefits are immediately apparent.
People:
feel good
do their job well
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When communication is good, the benefits are immediately apparent.
People:
feel good
do their job well
work well together
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When communication is good, the benefits are immediately apparent.
People:
feel good
do their job well
work well together
feel motivated
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When communication is good, the benefits are immediately apparent.
People:
feel good
do their job well
work well together
feel motivated
understand
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When communication is good, the benefits are immediately apparent.
People:
feel good
do their job well
work well together
feel motivated
understand
save time
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When communication is good, the benefits are immediately apparent.
People:
feel good
do their job well
work well together
feel motivated
understand
save time
feel empowered
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When communication is good, the benefits are immediately apparent.
People:
feel good
do their job well
work well together
feel motivated
understand
save time
feel empowered
assume responsibility
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When communication is good, the benefits are immediately apparent.
People:
feel good
do their job well
work well together
feel motivated
understand
save time
feel empowered
assume responsibility
share information
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When communication is good, the benefits are immediately apparent.
People:
feel good
do their job well
work well together
feel motivated
understand
save time
feel empowered
assume responsibility
share information
respect, trust and like each other
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When communication is good, the benefits are immediately apparent.
People:
feel good
do their job well
work well together
feel motivated
understand
save time
feel empowered
assume responsibility
share information
respect, trust and like each other
listen
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Poor communication will inevitably lead to a negative
outcome. Effective communication will undoubtedly lead
to positive one.
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POCKET REMINDERS
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POCKET REMINDERS
Create quality talk time with family and friends
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POCKET REMINDERS
Create quality talk time with family and friends
Learn to communicate your knowledge to others
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POCKET REMINDERS
Create quality talk time with family and friends
Learn to communicate your knowledge to others
Talk about misunderstandings: be constructive
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POCKET REMINDERS
Create quality talk time with family and friends
Learn to communicate your knowledge to others
Talk about misunderstandings: be constructive
Don¶t be afraid to ask question
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WISE WORDS
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INTERPERSONAL COMMUNICATION
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INTERPERSONAL COMMUNICATION
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A good communicator is someone who speaks well. (True/False)
INTERPERSONAL COMMUNICATION
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A good communicator is someone who speaks well. (True/False)
FALSE
INTERPERSONAL COMMUNICATION
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A good communicator is someone who speaks well. (True/False)
FALSELess than 10% of any personal communication that makes an impression is of the verbal
kind.
INTERPERSONAL COMMUNICATION
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A good communicator is someone who speaks well. (True/False)
FALSELess than 10% of any personal communication that makes an impression is of the verbal
kind.
It takes at least two people to communicate interpersonally, so what do they see, hear
and feel during this process?
INTERPERSONAL COMMUNICATION
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A good communicator is someone who speaks well. (True/False)
FALSELess than 10% of any personal communication that makes an impression is of the verbal
kind.
It takes at least two people to communicate interpersonally, so what do they see, hear
and feel during this process?
You can be absolutely clear and unambiguous, but the person you are communicatingwith can give you a totally unexpected reaction, resulting in complete misunderstanding.
INTERPERSONAL COMMUNICATION
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A good communicator is someone who speaks well. (True/False)
FALSELess than 10% of any personal communication that makes an impression is of the verbal
kind.
It takes at least two people to communicate interpersonally, so what do they see, hear
and feel during this process?
You can be absolutely clear and unambiguous, but the person you are communicatingwith can give you a totally unexpected reaction, resulting in complete misunderstanding.
Example:
INTERPERSONAL COMMUNICATION
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A good communicator is someone who speaks well. (True/False)
FALSELess than 10% of any personal communication that makes an impression is of the verbal
kind.
It takes at least two people to communicate interpersonally, so what do they see, hear
and feel during this process?
You can be absolutely clear and unambiguous, but the person you are communicatingwith can give you a totally unexpected reaction, resulting in complete misunderstanding.
Example:
A: µI¶ve brought you Irfan¶s telephone number.¶
INTERPERSONAL COMMUNICATION
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A good communicator is someone who speaks well. (True/False)
FALSELess than 10% of any personal communication that makes an impression is of the verbal
kind.
It takes at least two people to communicate interpersonally, so what do they see, hear
and feel during this process?
You can be absolutely clear and unambiguous, but the person you are communicatingwith can give you a totally unexpected reaction, resulting in complete misunderstanding.
Example:
A: µI¶ve brought you Irfan¶s telephone number.¶
B: µI can¶t phone her now ± I¶m too busy.
INTERPERSONAL COMMUNICATION
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A good communicator is someone who speaks well. (True/False)
FALSELess than 10% of any personal communication that makes an impression is of the verbal
kind.
It takes at least two people to communicate interpersonally, so what do they see, hear
and feel during this process?
You can be absolutely clear and unambiguous, but the person you are communicatingwith can give you a totally unexpected reaction, resulting in complete misunderstanding.
Example:
A: µI¶ve brought you Irfan¶s telephone number.¶
B: µI can¶t phone her now ± I¶m too busy.¶
A: µI didn¶t ask you to phone her now !¶
INTERPERSONAL COMMUNICATION
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A good communicator is someone who speaks well. (True/False)
FALSELess than 10% of any personal communication that makes an impression is of the verbal
kind.
It takes at least two people to communicate interpersonally, so what do they see, hear
and feel during this process?
You can be absolutely clear and unambiguous, but the person you are communicatingwith can give you a totally unexpected reaction, resulting in complete misunderstanding.
Example:
A: µI¶ve brought you Irfan¶s telephone number.¶
B: µI can¶t phone her now ± I¶m too busy.¶
A: µI didn¶t ask you to phone her now !¶
Here A was absolutely clear, with an unambiguous message causing no
misunderstanding, but he or she got an unexpectedly hostile reaction from B, who
completely misinterpreted A¶s good intentions.
INTERPERSONAL COMMUNICATION
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A good communicator is someone who speaks well. (True/False)
FALSELess than 10% of any personal communication that makes an impression is of the verbal
kind.
It takes at least two people to communicate interpersonally, so what do they see, hear
and feel during this process?
You can be absolutely clear and unambiguous, but the person you are communicatingwith can give you a totally unexpected reaction, resulting in complete misunderstanding.
Example:
A: µI¶ve brought you Irfan¶s telephone number.¶
B: µI can¶t phone her now ± I¶m too busy.¶
A: µI didn¶t ask you to phone her now !¶
Here A was absolutely clear, with an unambiguous message causing no
misunderstanding, but he or she got an unexpectedly hostile reaction from B, who
completely misinterpreted A¶s good intentions.
Have you ever reacted the way B did?
Communication is not just what we say or do: it is also what we hear and see.
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Communication is not just what we say or do: it is also what we hear and see.
If we are going to excel in communication it is necessary to respond to other people
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If we are going to excel in communication it is necessary to respond to other people
rather than react, and there is a difference.
Communication is not just what we say or do: it is also what we hear and see.
If we are going to excel in communication it is necessary to respond to other people
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If we are going to excel in communication it is necessary to respond to other people
rather than react, and there is a difference.
Think of it in terms of a doctor¶s prescription ± if you respond to the medicine it is doing
you good, if you react it is not, and you need a change of medicine.
U SING ALL YOU R SENSES
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U SING ALL YOU R SENSES
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There are five major senses:
visual
kinesthetic (feeling)
auditory (hearing)
taste
smell
U SING ALL YOU R SENSES
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There are five major senses:
visual
kinesthetic (feeling)
auditory (hearing)
taste
smell
How do you process information? Is your predominant sense visual, kinesthetic or
auditory?
U SING ALL YOU R SENSES
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There are five major senses:
visual
kinesthetic (feeling)
auditory (hearing)
taste
smell
How do you process information? Is your predominant sense visual, kinesthetic or
auditory?
It is important to be aware of this, because to excel as a communicator you not only
need to have a greater understanding of other people, you also need to have a greater
understanding of yourself. This is known as emotional intelligence (EQ).
You can identify a person¶s predominant sense.
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You can identify a person¶s predominant sense.
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Visual cue phrases: µsee the sense¶; µlooks to me like¶; µappears to me¶;
Predominantly visual people normally speak fairly quickly, because they think in
pictures. They try to make the speed of their words keep up with the speed of the pictures in their mind. They may greet you by saying µNice to see you¶.
You can identify a person¶s predominant sense.
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Visual cue phrases: µsee the sense¶; µlooks to me like¶; µappears to me¶;
Predominantly visual people normally speak fairly quickly, because they think in
pictures. They try to make the speed of their words keep up with the speed of the pictures in their mind. They may greet you by saying µNice to see you¶.
Kinesthetic cue phrases: µit feels right¶; µslipped my mind¶.
Predominantly kinesthetic types normally speak fairly slowly, because they arereacting to their feelings and sometimes have trouble finding the right words to
match those feelings. They may greet you by saying µHow are you?¶, which or
course means µHow are you feeling?¶.
You can identify a person¶s predominant sense.
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Visual cue phrases: µsee the sense¶; µlooks to me like¶; µappears to me¶;
Predominantly visual people normally speak fairly quickly, because they think in
pictures. They try to make the speed of their words keep up with the speed of the pictures in their mind. They may greet you by saying µNice to see you¶.
Kinesthetic cue phrases: µit feels right¶; µslipped my mind¶.
Predominantly kinesthetic types normally speak fairly slowly, because they arereacting to their feelings and sometimes have trouble finding the right words to
match those feelings. They may greet you by saying µHow are you?¶, which or
course means µHow are you feeling?¶.
Auditory cue phrases: µI hear what you¶re saying¶; µloud and clear¶; µunheard of¶.
Predominantly auditory people also speak fairly slowly with a well-modulated
voice, using words carefully and selectively. They may greet you with µI heard
you were coming today¶, or they may say µI hear the job¶s going well¶.
You can identify a person¶s predominant sense.
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Visual cue phrases: µsee the sense¶; µlooks to me like¶; µappears to me¶;
Predominantly visual people normally speak fairly quickly, because they think in
pictures. They try to make the speed of their words keep up with the speed of the pictures in their mind. They may greet you by saying µNice to see you¶.
Kinesthetic cue phrases: µit feels right¶; µslipped my mind¶.
Predominantly kinesthetic types normally speak fairly slowly, because they arereacting to their feelings and sometimes have trouble finding the right words to
match those feelings. They may greet you by saying µHow are you?¶, which or
course means µHow are you feeling?¶.
Auditory cue phrases: µI hear what you¶re saying¶; µloud and clear¶; µunheard of¶.
Predominantly auditory people also speak fairly slowly with a well-modulated
voice, using words carefully and selectively. They may greet you with µI heard
you were coming today¶, or they may say µI hear the job¶s going well¶.
So listen to a person¶s frequently used phrases and mould yourself accordingly.
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LISTEN AND LISTEN WELL
How to listen well?
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BE YOURSELF
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BE YOURSELF
Imagine two people facing one another across a table. One is you and the other is A.
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g p p g y
BE YOURSELF
Imagine two people facing one another across a table. One is you and the other is A.
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g p p g y
There are actually six people in the room.
BE YOURSELF
Imagine two people facing one another across a table. One is you and the other is A.
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g p p g y
There are actually six people in the room.
1. The person you think you are
BE YOURSELF
Imagine two people facing one another across a table. One is you and the other is A.
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There are actually six people in the room.
1. The person you think you are
2. The person you are giving A the impression you are
BE YOURSELF
Imagine two people facing one another across a table. One is you and the other is A.
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There are actually six people in the room.
1. The person you think you are
2. The person you are giving A the impression you are
3. The real you
BE YOURSELF
Imagine two people facing one another across a table. One is you and the other is A.
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There are actually six people in the room.
1. The person you think you are
2. The person you are giving A the impression you are
3. The real you
4. The person A thinks he or she is
BE YOURSELF
Imagine two people facing one another across a table. One is you and the other is A.
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There are actually six people in the room.
1. The person you think you are
2. The person you are giving A the impression you are
3. The real you
4. The person A thinks he or she is
5. The person A is giving you the impression he or she is
BE YOURSELF
Imagine two people facing one another across a table. One is you and the other is A.
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There are actually six people in the room.
1. The person you think you are
2. The person you are giving A the impression you are
3. The real you
4. The person A thinks he or she is
5. The person A is giving you the impression he or she is
6. The real A
BE YOURSELF
Imagine two people facing one another across a table. One is you and the other is A.
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There are actually six people in the room.
1. The person you think you are
2. The person you are giving A the impression you are
3. The real you
4. The person A thinks he or she is
5. The person A is giving you the impression he or she is
6. The real A
It is important to get the real two people communicating with one another.
BE YOURSELF
Imagine two people facing one another across a table. One is you and the other is A.
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There are actually six people in the room.
1. The person you think you are
2. The person you are giving A the impression you are
3. The real you
4. The person A thinks he or she is
5. The person A is giving you the impression he or she is
6. The real A
It is important the get the real two people communicating with one another.
So, what do you do?
BE YOURSELF
Imagine two people facing one another across a table. One is you and the other is A.
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There are actually six people in the room.
1. The person you think you are
2. The person you are giving A the impression you are
3. The real you
4. The person A thinks he or she is
5. The person A is giving you the impression he or she is
6. The real A
It is important the get the real two people communicating with one another.
So, what do you do?
be yourself, not a performer
control your imagination ± don¶t lapse into fantasy (remember that negative
imagination causes communication breakdown)
ask questions that will identify the real person opposite you, and watch the body
language that goes with the answers.
HELPING PEOPLE TO LIKE YOU
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HELPING PEOPLE TO LIKE YOU
In order to be an effective communicator it is an advantage to be liked rather than
di lik d
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disliked.
HELPING PEOPLE TO LIKE YOU
In order to be an effective communicator it is an advantage to be liked rather than
di lik d
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disliked.
What we hand out in life we get back.
HELPING PEOPLE TO LIKE YOU
In order to be an effective communicator it is an advantage to be liked rather than
disliked
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disliked.
What we hand out in life we get back.
If you want to cheer up, cheer someone else up.
HELPING PEOPLE TO LIKE YOU
In order to be an effective communicator it is an advantage to be liked rather than
disliked
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disliked.
What we hand out in life we get back.
If you want to cheer up, cheer someone else up.
Be friendly (friendliness, like good manners, costs nothing).
HELPING PEOPLE TO LIKE YOU
In order to be an effective communicator it is an advantage to be liked rather than
disliked
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disliked.
What we hand out in life we get back.
If you want to cheer up, cheer someone else up.
Be friendly (friendliness, like good manners, costs nothing).
Respect other people¶s feelings.
HELPING PEOPLE TO LIKE YOU
In order to be an effective communicator it is an advantage to be liked rather than
disliked
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disliked.
What we hand out in life we get back.
If you want to cheer up, cheer someone else up.
Be friendly (friendliness, like good manners, costs nothing).
Respect other people¶s feelings.
Always make the other person feel important.
HELPING PEOPLE TO LIKE YOU
In order to be an effective communicator it is an advantage to be liked rather than
disliked
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disliked.
What we hand out in life we get back.
If you want to cheer up, cheer someone else up.
Be friendly (friendliness, like good manners, costs nothing).
Respect other people¶s feelings.
Always make the other person feel important.
Call people by their names.
HELPING PEOPLE TO LIKE YOU
In order to be an effective communicator it is an advantage to be liked rather than
disliked
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disliked.
What we hand out in life we get back.
If you want to cheer up, cheer someone else up.
Be friendly (friendliness, like good manners, costs nothing).
Respect other people¶s feelings.
Always make the other person feel important.
Call people by their names.
Show interest in other people.
HELPING PEOPLE TO LIKE YOU
In order to be an effective communicator it is an advantage to be liked rather than
disliked
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disliked.
What we hand out in life we get back.
If you want to cheer up, cheer someone else up.
Be friendly (friendliness, like good manners, costs nothing).
Respect other people¶s feelings.
Always make the other person feel important.
Call people by their names.
Show interest in other people.
Ask a lot and listen and encourage other people to talk about themselves.
HELPING PEOPLE TO LIKE YOU
In order to be an effective communicator it is an advantage to be liked rather than
disliked
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disliked.
What we hand out in life we get back.
If you want to cheer up, cheer someone else up.
Be friendly (friendliness, like good manners, costs nothing).
Respect other people¶s feelings.
Always make the other person feel important.
Call people by their names.
Show interest in other people.
Ask a lot and listen and encourage other people to talk about themselves.
Keep the customer satisfied (remember that the customer is always right).
HELPING PEOPLE TO LIKE YOU
In order to be an effective communicator it is an advantage to be liked rather than
disliked
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disliked.
What we hand out in life we get back.
If you want to cheer up, cheer someone else up.
Be friendly (friendliness, like good manners, costs nothing).
Respect other people¶s feelings.
Always make the other person feel important.
Call people by their names.
Show interest in other people.
Ask a lot and listen and encourage other people to talk about themselves.
Keep the customer satisfied (remember that the customer is always right).
Sell yourself (don¶t force it).
HELPING PEOPLE TO LIKE YOU
In order to be an effective communicator it is an advantage to be liked rather than
disliked
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disliked.
What we hand out in life we get back.
If you want to cheer up, cheer someone else up.
Be friendly (friendliness, like good manners, costs nothing).
Respect other people¶s feelings.
Always make the other person feel important.
Call people by their names.
Show interest in other people.
Ask a lot and listen and encourage other people to talk about themselves.
Keep the customer satisfied (remember that the customer is always right).
Sell yourself (don¶t force it).
While being interviewed for a job, it is important to ask questions for showing the
interviewers your interest in the company matters.
HELPING PEOPLE TO LIKE YOU
In order to be an effective communicator it is an advantage to be liked rather than
disliked
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disliked.
What we hand out in life we get back.
If you want to cheer up, cheer someone else up.
Be friendly (friendliness, like good manners, costs nothing).
Respect other people¶s feelings.
Always make the other person feel important.
Call people by their names.
Show interest in other people.
Ask a lot and listen and encourage other people to talk about themselves.
Keep the customer satisfied (remember that the customer is always right).
Sell yourself (don¶t force it).
While being interviewed for a job, it is important to ask questions for showing the
interviewers your interest in the company matters.
Admit your mistakes without getting defensive and be prepared to apologize.
DEALING WITH PEOPLE
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DEALING WITH PEOPLE
Many of the frustrations that we experience in life come from dealing with people.
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DEALING WITH PEOPLE
Many of the frustrations that we experience in life come from dealing with people.
M ti t d ¶t i l t (It i i t t t fi d t h t ti t )
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Motivate ± don¶t manipulate (It is important to find out what motivates a person).
The difference between good leadership and poor management is the difference
between motivation and manipulation. Motivation is getting people to dosomething because they want to do it: manipulation is getting them to do
something because you want them to do it.
DEALING WITH PEOPLE
Many of the frustrations that we experience in life come from dealing with people.
M ti t d ¶t i l t (It i i t t t fi d t h t ti t )
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Motivate ± don¶t manipulate (It is important to find out what motivates a person).
The difference between good leadership and poor management is the difference
between motivation and manipulation. Motivation is getting people to dosomething because they want to do it: manipulation is getting them to do
something because you want them to do it.
Praise where praise is due.
DEALING WITH PEOPLE
Many of the frustrations that we experience in life come from dealing with people.
Motivate don¶t manipulate (It is important to find out what motivates a person)
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Motivate ± don¶t manipulate (It is important to find out what motivates a person).
The difference between good leadership and poor management is the difference
between motivation and manipulation. Motivation is getting people to dosomething because they want to do it: manipulation is getting them to do
something because you want them to do it.
Praise where praise is due.
Be honest and keep your integrity.
DEALING WITH PEOPLE
Many of the frustrations that we experience in life come from dealing with people.
Motivate don¶t manipulate (It is important to find out what motivates a person)
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Motivate ± don t manipulate (It is important to find out what motivates a person).
The difference between good leadership and poor management is the difference
between motivation and manipulation. Motivation is getting people to dosomething because they want to do it: manipulation is getting them to do
something because you want them to do it.
Praise where praise is due.
Be honest and keep your integrity.
Be assertive ± say µNO¶ where you have to.
DEALING WITH PEOPLE
Many of the frustrations that we experience in life come from dealing with people.
Motivate don¶t manipulate (It is important to find out what motivates a person)
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Motivate ± don t manipulate (It is important to find out what motivates a person).
The difference between good leadership and poor management is the difference
between motivation and manipulation. Motivation is getting people to dosomething because they want to do it: manipulation is getting them to do
something because you want them to do it.
Praise where praise is due.
Be honest and keep your integrity.
Be assertive ± say µNO¶ where you have to.
Ask µWhy?¶
DEALING WITH PEOPLE
Many of the frustrations that we experience in life come from dealing with people.
Motivate don¶t manipulate (It is important to find out what motivates a person)
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Motivate ± don t manipulate (It is important to find out what motivates a person).
The difference between good leadership and poor management is the difference
between motivation and manipulation. Motivation is getting people to dosomething because they want to do it: manipulation is getting them to do
something because you want them to do it.
Praise where praise is due.
Be honest and keep your integrity.
Be assertive ± say µNO¶ where you have to.
Ask µWhy?¶
Be direct ± don¶t drop hints and hope the other person is getting the message.
DEALING WITH PEOPLE
Many of the frustrations that we experience in life come from dealing with people.
Motivate don¶t manipulate (It is important to find out what motivates a person)
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Motivate ± don t manipulate (It is important to find out what motivates a person).
The difference between good leadership and poor management is the difference
between motivation and manipulation. Motivation is getting people to dosomething because they want to do it: manipulation is getting them to do
something because you want them to do it.
Praise where praise is due.
Be honest and keep your integrity.
Be assertive ± say µNO¶ where you have to.
Ask µWhy?¶
Be direct ± don¶t drop hints and hope the other person is getting the message.
Act on advice, if you have asked for one.
POCKET REMINDERS
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POCKET REMINDERS
Concentrate on listening
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POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
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POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
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Control your imagination and use it effectively
POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
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Control your imagination and use it effectively
Think positive and be positive ± today and every day
POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
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Control your imagination and use it effectively
Think positive and be positive ± today and every day
Always make the other person feel important
POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
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Control your imagination and use it effectively
Think positive and be positive ± today and every day
Always make the other person feel important
To be interesting all you have to do is be interested
POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
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Control your imagination and use it effectively
Think positive and be positive ± today and every day
Always make the other person feel important
To be interesting all you have to do is be interested
Be a good news carrier
POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
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Control your imagination and use it effectively
Think positive and be positive ± today and every day
Always make the other person feel important
To be interesting all you have to do is be interested
Be a good news carrier
Learn to sell yourself
POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
8/8/2019 Technical Writing & Communication Skills
http://slidepdf.com/reader/full/technical-writing-communication-skills 160/172
Control your imagination and use it effectively
Think positive and be positive ± today and every day
Always make the other person feel important
To be interesting all you have to do is be interested
Be a good news carrier
Learn to sell yourself
It¶s not what you say but how you say it
POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
8/8/2019 Technical Writing & Communication Skills
http://slidepdf.com/reader/full/technical-writing-communication-skills 161/172
Control your imagination and use it effectively
Think positive and be positive ± today and every day
Always make the other person feel important
To be interesting all you have to do is be interested
Be a good news carrier
Learn to sell yourself
It¶s not what you say but how you say it
If you¶re wrong, admit it
POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
C ff
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http://slidepdf.com/reader/full/technical-writing-communication-skills 162/172
Control your imagination and use it effectively
Think positive and be positive ± today and every day
Always make the other person feel important
To be interesting all you have to do is be interested
Be a good news carrier
Learn to sell yourself
It¶s not what you say but how you say it
If you¶re wrong, admit it Be prepared to apologize
POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
C t l i i ti d it ff ti l
8/8/2019 Technical Writing & Communication Skills
http://slidepdf.com/reader/full/technical-writing-communication-skills 163/172
Control your imagination and use it effectively
Think positive and be positive ± today and every day
Always make the other person feel important
To be interesting all you have to do is be interested
Be a good news carrier
Learn to sell yourself
It¶s not what you say but how you say it
If you¶re wrong, admit it Be prepared to apologize
Find out what people want
POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
C t l i i ti d it ff ti l
8/8/2019 Technical Writing & Communication Skills
http://slidepdf.com/reader/full/technical-writing-communication-skills 164/172
Control your imagination and use it effectively
Think positive and be positive ± today and every day
Always make the other person feel important
To be interesting all you have to do is be interested
Be a good news carrier
Learn to sell yourself
It¶s not what you say but how you say it
If you¶re wrong, admit it Be prepared to apologize
Find out what people want
Show them how to get it
POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
C t l i i ti d it ff ti l
8/8/2019 Technical Writing & Communication Skills
http://slidepdf.com/reader/full/technical-writing-communication-skills 165/172
Control your imagination and use it effectively
Think positive and be positive ± today and every day
Always make the other person feel important
To be interesting all you have to do is be interested
Be a good news carrier
Learn to sell yourself
It¶s not what you say but how you say it
If you¶re wrong, admit it Be prepared to apologize
Find out what people want
Show them how to get it
Everyone wants to be appreciated
POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
C t l i i ti d it ff ti l
8/8/2019 Technical Writing & Communication Skills
http://slidepdf.com/reader/full/technical-writing-communication-skills 166/172
Control your imagination and use it effectively
Think positive and be positive ± today and every day
Always make the other person feel important
To be interesting all you have to do is be interested
Be a good news carrier
Learn to sell yourself
It¶s not what you say but how you say it
If you¶re wrong, admit it Be prepared to apologize
Find out what people want
Show them how to get it
Everyone wants to be appreciated
Praise works: flattery gets you nowhere
POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
Control o r imagination and se it effecti el
8/8/2019 Technical Writing & Communication Skills
http://slidepdf.com/reader/full/technical-writing-communication-skills 167/172
Control your imagination and use it effectively
Think positive and be positive ± today and every day
Always make the other person feel important
To be interesting all you have to do is be interested
Be a good news carrier
Learn to sell yourself
It¶s not what you say but how you say it
If you¶re wrong, admit it Be prepared to apologize
Find out what people want
Show them how to get it
Everyone wants to be appreciated
Praise works: flattery gets you nowhere
Be willing and able to say µNO¶
POCKET REMINDERS
Concentrate on listening
Do respond, don¶t react
Control your imagination and use it effectively
8/8/2019 Technical Writing & Communication Skills
http://slidepdf.com/reader/full/technical-writing-communication-skills 168/172
Control your imagination and use it effectively
Think positive and be positive ± today and every day
Always make the other person feel important
To be interesting all you have to do is be interested
Be a good news carrier
Learn to sell yourself
It¶s not what you say but how you say it
If you¶re wrong, admit it Be prepared to apologize
Find out what people want
Show them how to get it
Everyone wants to be appreciated
Praise works: flattery gets you nowhere
Be willing and able to say µNO¶
Say it how it is
WISE WORDS
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WISE WORDS
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µBefore you put someone in their place you should put
yourself in theirs.¶
WISE WORDS
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µBefore you put someone in their place you should put
yourself in theirs.¶
µ Your temper is one of your more valuable
possessions. Don¶t lose it.¶
WISE WORDS
8/8/2019 Technical Writing & Communication Skills
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µBefore you put someone in their place you should put
yourself in theirs.¶
µ Your temper is one of your more valuable
possessions. Don¶t lose it.¶
Failure is not a crime. Failure to learn from failure
should be.¶