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Public Service of Colorado Ponnequin Wind Farm

TECHNOLOGY ADVANCEMENT AND OUTREACH

Web Coordinators MeetingHosted by :Sarah KirchenDrew BittnerScott MinosEric Barendsen

January 21, 2010Room 5E-081Call In #

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• Around the Room – Drew Bittner, DOE (15 min)• Mobile Update – Alex Clayborne, EES (5 min)• Library Update - Alex Clayborne, EES (5 min)• ITP Usability - Wendy Littman, EES (15 min)• FEMP Customer Survey – Gabe Boeckman, NREL (10

min)• Energy Savers Facebook – Allison Casey, NREL (5 min)• Redesign update – Leslie Gardner, NREL (5 min)• Wrap Up – Drew Bittner, DOE (5 min)

Agenda – January 21, 2010

EERE Web Coordinators Meeting

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Mobile Update

• First in production? Geothermal!• All sites in production by this Friday• You can still create alternate pages• Sniffer script is in place

• Thank You…

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Library Update

FEMP Complete

Wind & Water Complete

Fuel Cells (Hydrogen) Complete

Solar Complete

Biomass Complete

Vehicles Complete

Buildings In Process

Geothermal Getting started

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Agenda

• Project background• The plan• Where we are, where we’re going

ITP Usability Study

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ITP Usability Study

Less Usable Design = More Hidden Costs

TrainingHelp desk

Product revision

ImplementationDetailed design

UI structureUser tasks/bus goals

Increased downstream costs

Rush through these steps

Resource investment

Inspired by: Human Factors International

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More Usable Design = Less Hidden Costs

TrainingHelp desk

Product revision

ImplementationDetailed design

User interface structureUser task analysis/business goals

Reduced downstream costs

Incorporating usability techniques early on

Resource investment

Inspired by: Human Factors International

ITP Usability Study

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ITP Redesign Phase I: User Research

In our user research phase, we will:

• Identify target audiences, top tasks.• Identify ITP’s goals for the site. • Establish a usability baseline for the existing site so we

can measure and ensure redesign success.• Develop recommendations for redesigning the site and

implement “quick fixes.”

ITP Usability Study

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Goal 1: Identify Target Audiences, Top Tasks

To help us identify target audiences and their top tasks, we are:

• Reviewing existing sources of data about ITP site users that could provide information about who is using the site, why, and their “pain points.”

• Identifying ITP’s target audiences. • Identifying gaps in our existing data and collecting

additional data to address those gaps.

ITP Usability Study

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Goal 2: Identify ITP’s Goals for the Site

To help us align our user’s goals with the organization’s goals, we discussed ITP’s business goals at the December off-site meeting.

ITP Usability Study

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Goal 3: Establish a Usability Baseline

Assess how easy it is for users to accomplish their top tasks using the existing site. To do this we will:

• Observe 10-20 users as they try to complete a series of tasks.

• Interview participants.

ITP Usability Study

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Goal 4: Provide Recommendations/Quick Fixes

The research phase will culminate in:

• Providing concrete recommendations on redesigning the rest of the site during the next phase.

• Implementing quick fixes we identify to help align with ITP’s goals and make it easier for users to complete top tasks.

ITP Usability Study

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Future Phases

The next phases will involve:• Removing content that is rarely used.• Adding content users have requested.• Altering the organization of the content based on the

results of card sorts and wireframe tests with users.

Iterative usability techniques will be incorporated throughout these phases.

ITP Usability Study

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Where We are Now, Where We are Going

So far, we have:• Written a project charter for Phase I• Conducted stakeholder interviews• Compiled existing sources of user data, and identified gaps

January/February - • Conduct an online user survey• Interview members of the Information Center staff• Compile statistics and Web log information• Develop user profiles/personas for our target audiences • See how we can align ITP’s Web site goals with user goals • Start planning the baseline usability study for the existing site

March - • Carry out the baseline usability study on the existing site

April - • Develop recommendations for redesigning site/implement quick fixes

ITP Usability Study

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Wendy Littmanwendy.littman@hq.doe.gov301-525-7521

Questions and Contact Information

ITP Usability Study

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• Project goals:– Assess FEMP target audience needs (and differentiate from

general public trends available through traffic reports)• Establish if Web site content is meeting the needs of respondents

• Examine the usability of the current site architecture

– Ensure the Web site refresh improved the user experience

• Survey audience:– Federal energy managers and on-site contractors only– Distributed using FEMP Central targeted distribution lists– Responses collected August through September

– 423 total responses (~10% response rate)

• Compare responses against 2005 survey

• Report available upon request

FEMP Web Site Customer Survey

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• Why do you visit the FEMP Web site:

FEMP Web Site Customer Survey

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• What information do you often access:

FEMP Web Site Customer Survey

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• What would you like to see more of on the FEMP site:

FEMP Web Site Customer Survey

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• How often do you visit the FEMP Web site:

FEMP Web Site Customer Survey

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• Which of the following best describes your job function:

FEMP Web Site Customer Survey

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• Integrating survey feedback– Focus on case study development– Enhanced navigation and home page links– Training database and on-demand modules– Tools to spur collaboration across agencies– Video and multimedia file creation– Further usability testing and user feedback

mechanisms

FEMP Web Site Customer Survey

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• Energy Savers Facebook page• Launched September 2009• 814 fans• 286 interactions• Nearly 5,000 page views• 990 unique page views

Energy Savers Facebook Page

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• Home page• Landing pages• Home page• Program template• Usability testing• Audience analysis

EERE Web Redesign Status

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Next Meeting• Thursday February 18, 2010• 1:30 PM – 3:00 PM• Room 5E-081

Wrap Up