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TECHNOLOGY COMMITTEE JULY 21, 2010
8:30 a.m.
BOARD ROOM WELLS FARGO PLACE 30 7TH STREET EAST
SAINT PAUL, MN Please note: Committee/Board meeting times are tentative. Committee/Board meetings may begin up to 45 minutes ear lier than the times listed below if the previous committee meeting concludes its business before the end of its allotted time slot. Committee Chair David Paskach calls the meeting to order.
(1) Vice Chancellor Overview Process (pp 1-6) (2) Students First Update (pp 7-11) (3) Brief Primer on Information Technology Services (pp 11 - 35) (4) Discussion of Committee Goals
Members David Paskach, Chair Christopher Frederick, Vice Chair Cheryl Dickson Jacob Englund Phil Krinkie James Van Houten Michael Vekich Bolded items indicate action required.
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MINNESOTA STATE COLLEGES AND UNIVERSITIES BOARD OF TRUSTEES
Agenda Item Summary Sheet
Committee: Technology Committee Date of Meeting: July 21, 2010 Agenda Item: Vice Chancellor Overview Process
Proposed Approvals Other Monitoring Policy Change Required by Approvals Policy Information
Cite policy requirement, or explain why item is on the Board agenda: Vice Chancellor Darrel Huish will provide information on the overview process used to gather information since he joined the Minnesota State Colleges and Universities system in April. Scheduled Presenter(s): Darrel Huish, Vice Chancellor – Chief Information Officer Outline of Key Points/Policy Issues: Background Information: Darrel Huish, vice chancellor for information technology services/ CIO assumed this role in April of 2010.
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BOARD OF TRUSTEES MINNESOTA STATE COLLEGES AND UNIVERSITIES
INFORMATION ITEM
VICE CHANCELLOR OVERVIEW PROCESS BACKGROUND Vice Chancellor Darrel Huish will provide information on the overview process used to gather information since he joined the Minnesota State Colleges and Universities system in April.
2
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MINNESOTA STATE COLLEGES AND UNIVERSITIES BOARD OF TRUSTEES
Agenda Item Summary Sheet
Committee: Technology Committee Date of Meeting: July 21, 2010 Agenda Item: Students First Update
Proposed Approvals Other Monitoring Policy Change Required by Approvals Policy Information
Cite policy requirement, or explain why item is on the Board agenda: Information will be presented on the system-wide Students First initiative. Scheduled Presenter(s): Jonathan Eichten, Students First Director Darrel Huish, Vice Chancellor – Chief Information Officer Outline of Key Points/Policy Issues: Students First embodies projects in several key areas of student services, including application, registration, billing, payment, academic planning, and shared services. Background Information: Jonathan Eichten assumed the Students First Director role on July 1, 2010.
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BOARD OF TRUSTEES MINNESOTA STATE COLLEGES AND UNIVERSITIES
INFORMATION ITEM
STUDENTS FIRST UPDATE BACKGROUND Information will be presented on the system-wide Students First initiative.
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MINNESOTA STATE COLLEGES AND UNIVERSITIES BOARD OF TRUSTEES
Agenda Item Summary Sheet
Committee: Technology Committee Date of Meeting: July 21, 2010 Agenda Item: Brief Primer on Information Technology Services
Proposed Approvals Other Monitoring Policy Change Required by Approvals Policy Information
Cite policy requirement, or explain why item is on the Board agenda: The purpose of this brief Primer on Information Technology Services is to provide an overview of Information Technologies:
a) Functional areas b) Budget c) Major accomplishments of FY10 d) Work plan for FY11
Scheduled Presenter(s): Darrel Huish, Vice Chancellor – Chief Information Officer Carolyn Parnell, Chief Operations Officer Outline of Key Points/Policy Issues: Background Information:
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BOARD OF TRUSTEES MINNESOTA STATE COLLEGES AND UNIVERSITIES
INFORMATION ITEM
BRIEF PRIMER ON ITS BACKGROUND Brief Primer on Information Technology Services
a) Functional areas b) Budget c) Major accomplishments of FY10 d) Work plan for FY11
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Page 15
Bri
ef P
rim
er o
n In
form
atio
n Te
chno
logy
Ser
vice
s
•IT
S O
rgan
izat
ion
•Fu
nctio
nal A
reas
•En
terp
rise
ISR
S So
ftwar
e•
Portf
olio
Man
agem
ent
•In
frast
ruct
ure
•D
ata
Man
agem
ent &
Rep
ortin
g•
IT F
inan
ce a
nd A
dmin
istra
tion
•In
form
atio
n Se
curit
y•
MnS
AT
14
Page 16
Slid
e 2
•Ent
erpr
ise
ISR
S•
Des
ign,
Dev
elop
men
t, Su
ppor
t and
Inte
grat
ion
•Ap
plic
atio
n ar
chite
ctur
e, to
ols
and
tech
nolo
gies
•Q
ualit
y As
sura
nce
•Pr
oduc
tion
Supp
ort
•H
elp
Des
k•
Cus
tom
er S
uppo
rt•
Inte
grat
ion
with
3rd
party
sys
tem
s an
d so
ftwar
e
15
Page 17
Slid
e 3
•Po
rtfol
io M
anag
emen
t•
Proj
ect m
anag
emen
t for
EIC
and
inte
rnal
IT•
Proj
ect r
epor
ting
and
budg
et tr
acki
ng
•D
ata
Man
agem
ent a
nd R
epor
ting
•D
ata
War
ehou
se•
Rep
licat
ed D
atab
ase
and
serv
ers
•R
epor
t and
que
ry s
ervi
ces
for r
esea
rch
•R
epor
t and
que
ry s
ervi
ces
fori
nstit
utio
ns•
Stud
ent,
cour
se a
nd p
rogr
am a
naly
tics
16
Page 18
Slid
e 4
•In
frast
ruct
ure
•W
ide
area
net
wor
k an
d ca
mpu
s in
tern
et a
cces
s•
Prim
ary
and
seco
ndar
y da
ta c
ente
rs•
Serv
er, O
S an
d ne
twor
k ha
rdw
are
man
agem
ent
•Se
curit
y fir
ewal
ls•
Ente
rpris
e da
taba
se m
anag
emen
t•
Ente
rpris
e da
ta s
tora
ge•
Dat
a ba
ckup
s•
Ente
rpris
e ac
adem
ic s
yste
m s
uppo
rt•
Iden
tity
and
acce
ss m
anag
emen
t•
OO
C s
uppo
rt ( d
eskt
op, L
AN, v
ideo
con
fere
ncin
g)•
Web
site
des
ign,
mai
nten
ance
and
sup
port
17
Page 19
Slid
e 5
•IT
Fin
ance
and
Adm
inis
tratio
n•
Adm
inis
trativ
e an
d go
vern
ance
sup
port
•Bu
dget
ing
•Fi
nanc
ial r
epor
ting
•Te
chno
logy
pur
chas
ing
•IT
S sp
ace
leas
e m
anag
emen
t•
ITS
cont
ract
man
agem
ent
•H
R s
uppo
rt
18
Page 20
Slid
e 6
•In
form
atio
n Se
curit
y•
Secu
rity
prog
ram
des
ign
and
deve
lopm
ent
•Sy
stem
sec
urity
risk
ass
essm
ent a
nd m
itiga
tion
•D
esig
n an
d tra
inin
g fo
r inf
o se
curit
y be
st p
ract
ices
•G
uide
lines
for i
nfor
mat
ion
secu
rity
assu
ranc
e
•M
nSAT
•D
evel
op v
ideo
med
ia fo
r OO
C a
nd c
ampu
ses
•O
ffer v
ideo
/aud
io fe
ed fo
r var
ious
med
ia o
utle
ts
19
Page 21
Slid
e 7
2006
-201
0 R
evie
w•
In 2
006,
MnS
CU
lead
ersh
ip re
cogn
ized
the
need
to
deve
lop
a lo
ng-te
rm s
trate
gy fo
r IT
inve
stm
ents
•O
btai
ned
an o
bjec
tive,
third
-par
ty a
sses
smen
t and
re
com
men
ded
inve
stm
ent p
lan
•R
esul
ted
in th
e de
velo
pmen
t of t
he “2
006
ITS
Inve
stm
ent
Stra
tegy
Rep
ort”
–Fe
d in
to th
e op
erat
ing
budg
et d
evel
opm
ent p
roce
ss–
Basi
s fo
r the
FY0
8-FY
09 L
egis
lativ
e fu
ndin
g re
ques
t•
Gar
nere
d w
ide
supp
ort f
rom
stu
dent
s, fa
culty
and
sta
ff•
Appr
oved
by
Boar
d an
d Pr
esid
ents
20
Page 22
Slid
e 8
Legi
slat
ive
Req
uest
Four
Maj
or G
oals
:•
Pro
vide
eas
y an
d re
liabl
e ac
cess
to th
e te
chno
logy
net
wor
k an
d to
ols,
incl
udin
g
roun
d-th
e-cl
ock
avai
labi
lity
for s
tude
nts,
facu
lty a
nd s
taff
•S
igni
fican
tly e
nhan
ce p
rote
ctio
n ag
ains
t sec
urity
bre
ache
s•
Mod
erni
ze s
oftw
are
for s
tude
nt re
cord
s, fi
nanc
e an
d hu
man
reso
urce
s to
stre
amlin
e ac
cess
and
pro
vide
up-
to-d
ate
func
tiona
lity
•M
ake
it ea
sier
and
fast
er fo
r stu
dent
s, fa
culty
and
sta
ff to
com
plet
e co
mpu
ter-
rela
ted
task
sTh
roug
h:•
Stre
ngth
enin
g te
chno
logy
net
wor
k fo
unda
tion
•E
nhan
cing
loca
l cam
pus
netw
orks
and
wire
less
net
wor
ks•
Impr
ovin
g se
curit
y an
d id
entit
y m
anag
emen
t•
Upg
radi
ng a
nd e
xpan
ding
onl
ine
serv
ices
to a
ll us
ers
By
Inve
stin
g In
:•
Rep
lace
men
t of a
ging
tech
nolo
gy in
frast
ruct
ure
•H
iring
sta
ff w
ith s
ophi
stic
ated
IT s
kills
to re
-eng
inee
r net
wor
ks a
nd to
ols
•Im
prov
ing
cam
pus
tech
nolo
gy in
frast
ruct
ure
21
Page 23
Slid
e 9
Rec
omm
ende
d IT
Inve
stm
ent S
trat
egy
$60M
--
$50M
--
$40M
--
$30M
--
$20M
--
$10M
--
FY07
FY11
FY08
FY09
FY10
Impr
ove
MnS
CU
-Wid
e Ef
ficie
ncy
in U
sing
Ava
ilabl
e IT
Res
ourc
es
Achi
eve
and
Sust
ain
Hig
h Le
vels
of S
yste
m
Avai
labi
lity,
Dat
a Se
curit
y, a
nd U
ser S
uppo
rt
FY06
Fun
ding
$20
M(F
Y02-
05 A
vera
ge: $
17.7
M)
Acce
lera
te E
nhan
cem
ent,
Expa
nsio
n,an
d In
tegr
atio
n of
Ent
erpr
ise
Syst
ems
From
the
2006
IT In
vest
men
t Stra
tegy
Rep
ort
Act
ual
$32M
Act
ual
$42.
5A
ctua
l$3
8.5
Act
ual
$36.
8A
ctua
l$3
6
22
Page 24
Slid
e 10
$0$5$10
$15
$20
$25
$30
$35
$40
$45
FY00
FY01
FY02
FY03
FY04
FY05
FY06
FY07
FY08
FY09
FY10
Legi
slat
ive
App
ropr
iati
on
Init
iati
ve M
oney
Budg
et B
ase
Ente
rpri
se T
echn
olog
y Fu
ndin
gE
xclu
des
the
follo
win
g:•
FY08
-$5
.0 M
M to
cam
puse
s•
FY09
-$7
.5 M
M to
cam
puse
s•
FY10
-$5
.3 M
Mto
cam
puse
s•
FY1
-$5.
2 M
M to
cam
puse
s
proj
ecte
d
$ M
illio
n $13.
8$1
3.7
$16.
4$1
7.7
$19.
1$1
7.7
$20.
0
$32.
0
$36.
8
$42.
5
$38.
5
$1.5
$17.
6
$2.4
$15.
3
$4.6
$15.
4
$12.
0
$20.
0
$24.
1
$18.
4
$21.
2
$17.
3
$20.
0
$16.
8
FY10
“Kee
p th
e Li
ghts
On”
Ope
ratin
g C
osts
$31
MM
23
Page 25
Slid
e 11
ITS
Sta
ff P
ositi
ons
020406080100
120
140
160
FY20
00FY
2006
FY20
10
Net
wor
k H
ardw
are
Dev
ices
0
100
200
300
400
500
600
FY20
00FY
2006
FY20
10
430%
Incr
ease
Net
wor
k B
andw
idth
(in
Meg
abits
per
sec
ond)
0
200
400
600
800
1000
1200
FY20
00FY
2006
FY20
10
4,90
0% In
crea
se
Ser
vers
with
24/
7 O
pera
tions
020406080100
120
140
160
FY20
00FY
2006
FY20
10
900%
Incr
ease
Cri
tical
Fun
ctio
n C
entr
al S
erve
rs
050100
150
200
250
FY20
00FY
2006
FY20
10
723%
Incr
ease
Line
s of
ISR
S
Pro
gram
min
g C
ode
0
500,
000
1,00
0,00
0
1,50
0,00
0
2,00
0,00
0
2,50
0,00
0
3,00
0,00
0
3,50
0,00
0
4,00
0,00
0
4,50
0,00
0
FY20
00FY
2006
FY20
10
68%
Incr
ease
Pro
duct
ion
Dat
abas
e R
ows
of D
ata
020
0,00
040
0,00
060
0,00
080
0,00
01,
000,
000
1,20
0,00
01,
400,
000
1,60
0,00
01,
800,
000
2,00
0,00
0
FY20
00FY
2006
FY20
10
375%
Incr
ease
Ent
erpr
ise
Sof
twar
e A
pplic
atio
ns
051015202530
FY20
00FY
2006
FY20
10
233%
Incr
ease
ITS
Met
rics
C
ompa
riso
nFY
2000
–FY
2010
32%
Incr
ease
As o
f 7/0
1/10
24
Page 26
Slid
e 12
Ben
chm
arks
•In
FY2
006
MnS
CU
ent
erpr
ise
leve
l IT
spen
ding
lagg
ed
com
para
ble
inst
itutio
ns
FY20
06M
nSC
U
FY20
06Av
erag
eof
5
Oth
erIn
stitu
tions
FY20
10M
nSC
U
Cam
puse
s53
954
Stu
dent
Hea
dcou
nt37
3,11
593
,354
382,
061
Tota
l Ope
ratio
n B
udge
t$1
.4B
$2.2
B$1
.8B
Ent
erpr
ise
Leve
l IT
Exp
endi
ture
s$1
7.7M
$21.
8M$3
6.8M
% o
f Tot
al O
pera
ting
Bud
get
1.3%
1.25
%1.
94%
$ P
er S
tude
nt$4
7$7
93$9
6
$ P
er C
ampu
s$0
.32M
$4.9
M$0
.68M
Sou
rce:
200
6 E
nter
pris
e an
d C
ampu
sIT
Inve
stm
ent S
urve
y of
Sel
ecte
dH
ighe
r Edu
catio
n S
yste
ms
25
Page 27
Slid
e 13
Com
plet
ed P
roje
cts
–20
07-2
009
“Est
ablis
hing
a s
trong
tech
nolo
gy fo
unda
tion
to b
uild
upo
n”
Cor
eIn
frast
ruct
ure
Ent
erpr
ise-
wid
eE
nabl
emen
t
Stu
dent
s,
Facu
lty&
Sta
ff In
nova
tion
•D
iplo
ma
trans
fer
for H
.S. S
tude
nts
•R
EG
IS•
ISR
S C
omm
unic
atio
ns M
odul
e•
GP
S L
ifepl
an•
eFol
io•
Gam
ing
and
Sim
ulat
ion
Dev
elop
men
t•
Con
tinue
d Le
arni
ng O
bjec
ts D
evel
opm
ent
•iS
eek
Bus
ines
s S
olut
ions
•W
eb A
id A
pply
, Fai
lure
Not
ifica
tion,
Las
t Dat
e of
Atte
ndan
ce,
Sat
isfa
ctor
y A
cade
mic
Pro
gres
s•
Onl
ine
Libr
ary
Acc
ess
and
Dev
elop
men
t•
DA
RS
/CA
S•
Stu
dent
Hou
sing
Mod
ule
Rew
rite
•Fa
rm a
nd S
mal
l Bus
ines
s M
anag
emen
t Web
Site
s•
Sta
r Ale
rt•
Facu
lty C
rede
ntia
ling
•E
lect
roni
c M
edic
al R
ecor
ds/A
THE
NS
•S
eam
less
Cor
e -D
ata
•eT
rans
crip
t•
Fall
Rea
dine
ss P
rogr
am•
Sec
urity
Tra
inin
g fo
r Cam
pus
Tech
nica
l Sta
ff•
Act
ion
Ana
lytic
s•
PC
IDS
S S
tand
ards
•P
MO
•R
efin
e an
d ra
tify
IT g
over
nanc
e•
Upd
ate
Web
site
Des
ign/
Col
lage
•Id
entit
y an
d A
cces
s M
anag
emen
t•
CA
P A
pplic
atio
n M
igra
tion
•Q
ualit
y A
ssur
ance
Impr
ovem
ents
•A
PP
S•
Uni
fier
•C
ampu
s R
epor
ting
Enh
ance
men
ts•
Prin
sys
•B
udge
t Mod
ule
•A
PP
S P
roje
ct –
BI I
mpr
ovem
ent
•U
nifie
r/PM
IS In
tegr
atio
n
•R
epor
ting
Enh
ance
men
ts fo
r Cam
puse
s•
Bud
get M
odul
e P
hase
I &
II•
eTim
eshe
ets
•R
epor
ting
Enh
ance
men
ts fo
r Cam
puse
s•
App
lican
t Tra
ckin
g•
Pub
lic A
ffairs
Nex
t-Gen
erat
ion
Web
Site
•S
uppo
rt La
bor R
elat
ions
and
Grie
vanc
e M
anag
emen
t•
Tota
l Com
pens
atio
n M
odul
e•
Cla
ssifi
catio
n an
d C
ompe
nsat
ion
•Tu
ition
Wai
ver A
pp•
QA
Ope
ratio
naliz
ed•
Web
App
Sec
urity
Pilo
t
•R
edun
dant
Net
wor
k P
aths
•H
ardw
are
upgr
ade
–Tap
e Li
brar
y•
Har
dwar
e up
grad
e –
Sto
rage
Are
a N
etw
ork
•Fa
ilove
r Cap
abili
ty D
2L•
Ent
erpr
ise
Per
form
ance
Mon
itorin
g To
ols
•S
econ
dary
Dat
a C
ente
r•
Fire
wal
l Rep
lace
men
t•
Sec
urity
Eve
nt M
onito
ring
•S
ecur
ity A
sses
smen
t Ins
trum
ents
•V
ulne
rabi
lity
Man
agem
ent
•In
cide
nt R
espo
nse
•R
DT
to O
racl
e C
onve
rsio
n IS
RS
•O
racl
e C
onve
rsio
n R
eplic
atio
n D
atab
ase
•U
nifa
ce to
J2E
E C
onve
rsio
n –
HR
•IS
RS
Loa
d/C
apac
ity P
erfo
rman
ce T
ests
•W
AN
Rou
ter U
pgra
de (4
0 R
oute
rs)
•B
andw
idth
Incr
ease
•U
pgra
de L
oggi
ng/A
naly
sis
for W
AN
and
Dat
a C
ente
r
26
Page 28
Slid
e 14
FY10
ITS
Bud
get
Ser
vice
sTo
tal
Exp
ense
s20
09 1
% o
f Tot
al
Dire
ct to
Stu
dent
s$
10,3
91,0
0025
.2%
Sys
tem
Offi
ce(O
OC
)$
3,3
85,0
008.
2%In
stitu
tions
/Cam
puse
s$
24,5
06,0
0059
.4%
Sta
te o
f MN
$
393
,000
1.0%
Bey
ond
Stu
dent
s$
2,54
8,00
06.
2%To
tals
$ 41
,223
,000
100.
0%
1To
tal I
nclu
des
Fund
s C
arrie
d O
ver F
rom
FY
08.
27
Page 29
Slid
e 15
Use
of O
utsi
de C
ontr
acto
rs
$11.
4
$8.2
$3.3
$0$2$4$6$8$10
$12
FY08
FY09
FY10
Spen
ding
on
Con
trac
tors
(Mill
ions
)
28
Page 30
Slid
e 16
EIC
App
rove
d W
ork
Plan
FY2
010
Pro
ject
Fund
ing
Allo
catio
nA
ctio
n A
naly
tics
$ 21
5,00
0Id
entit
y an
d A
cces
s M
anag
emen
t$
800,
000
Sec
onda
ry D
ata
Cen
ter
$ 75
0,00
0S
ecur
ity P
rogr
am$
500,
000
Stu
dent
s Fi
rst
$ 1,
500,
000
Tota
l FY
10 E
nter
pris
e IT
S
Inve
stm
ent F
undi
ng$
3,76
5,00
0
29
Page 31
Slid
e 17
ISR
S En
viro
nmen
t
30
Page 32
Slid
e 18
ISR
S Fe
atur
es•
One
of t
he la
rges
t sin
gle
high
er e
duca
tion
data
base
s in
the
coun
try•
1.7
billi
on ro
ws
of d
ata
•H
andl
es u
p to
50,
000
sim
ulta
neou
s qu
erie
s pe
r sec
ond
•P
roce
sses
mor
e th
an 1
00,0
00 tr
ansa
ctio
ns p
er h
our
•M
anag
es a
dat
abas
e of
info
rmat
ion
on m
ore
than
6 m
illio
n un
ique
per
sons
•P
roce
sses
ove
r 27
mill
ion
finan
cial
tran
sact
ions
eac
h ye
ar•
Pro
duce
s th
e pa
yrol
l for
22,
000
stud
ent e
mpl
oyee
s an
d m
anag
es th
e H
R/P
ayro
ll fo
r 45
,000
em
ploy
ees
•R
uns
mor
e th
an 1
000
user
def
ined
jobs
eac
h ni
ght
•M
anag
es s
et u
p an
d re
gist
ratio
n fo
r mor
e th
an 3
mill
ion
cour
ses
each
aca
dem
ic y
ear
•P
roce
sses
hun
dred
s of
mill
ions
of d
olla
rs in
stu
dent
tuiti
on a
nd fe
e pa
ymen
ts•
Pro
cess
es $
169,
000,
000
in c
redi
t car
d pa
ymen
ts e
ach
year
•D
istri
bute
s m
ore
than
$94
1,56
5,00
0 to
stu
dent
s fo
r sch
olar
ship
s, lo
ans
and
aid
•“S
erve
s up
” 2 m
illio
n w
eb a
pplic
atio
n pa
ges
in a
sin
gle
day
•P
rodu
ces
alm
ost 1
2,00
0 re
ports
per
day
for I
SR
S u
sers
dur
ing
prim
e tim
e al
one,
and
ov
er a
qua
rter m
illio
n re
port
and
batc
h jo
bs e
ach
mon
th•
Pro
duce
s 24
7,00
0 10
98s
in a
typi
cal y
ear
•A
ccou
nts
for 2
8.5
billi
on d
olla
rs o
f fin
anci
al a
ctiv
ity in
a y
ear
31
Page 33
Slid
e 19
ISR
S M
odul
es•
Pro
spec
tive
Inqu
iry•
App
licat
ion
•A
dmis
sion
s•
Reg
istra
tion
•S
tude
nt H
ousi
ng•
Ass
essm
ent/T
est S
core
s•
Dis
abili
ty S
ervi
ces
•Tr
ansc
ript
•G
rade
s•
Cur
ricul
um•
Fina
ncia
l Aid
•A
ccou
ntin
g•
Bud
getin
g•
Fina
ncia
l Rep
ortin
g•
Pur
chas
ing
•P
ayro
ll•
Cos
t Allo
catio
n
•E
quip
men
t/Fix
ed A
sset
s•
Inve
ntor
y•
Ass
ets
•A
ccou
nts
Pay
able
•D
irect
Dep
osit
•C
heck
Writ
ing
•A
ccou
nts
Rec
eiva
ble
•C
olle
ctio
ns•
Onl
ine
Pay
men
t•
Pay
men
t Pla
n In
terfa
ce•
Pre
paym
ents
•Th
ird P
arty
Bill
ing
•Tu
ition
Wai
ver
•Ti
mes
heet
•H
R L
icen
sure
•H
R
32
Page 34
Slid
e 20
ITS
2009
KD
V Se
curi
ty A
udit
Find
ing:
•Si
gnifi
cant
def
icie
ncie
s le
adin
g to
mat
eria
l wea
knes
s du
e to
inac
tion
on p
rior a
udit
item
s
Plan
for R
esol
utio
n:•
Assi
gn re
spon
sibi
lity
for e
ach
prio
r fin
ding
(com
plet
ed)
•R
igor
ous
revi
ew m
onth
ly w
ith a
ccou
ntab
ility
for a
ctio
n pl
an
and
time
to re
solu
tion
•W
ritte
n pr
ogre
ss re
port
to th
e C
hanc
ello
r mon
thly
33
Page 35
Slid
e 21
Look
ing
Forw
ard
–FY
11•
Cog
niza
nt o
f cur
rent
eco
nom
ic e
nviro
nmen
t and
ong
oing
bu
dget
con
stra
ints
•C
ontin
uing
pre
ssur
e fro
m L
egis
latu
re a
nd B
oard
to fu
rther
im
prov
e ef
ficie
ncy
and
effe
ctiv
enes
s of
ope
ratio
ns•
Con
tinue
to im
plem
ent s
olut
ions
that
ben
efit
stud
ents
, fa
culty
and
sta
ff•
Con
tinue
mea
sure
men
t, tra
nspa
renc
y, a
ccou
ntab
ility
34
Page 36
Slid
e 22
Look
ing
Forw
ard
–FY
11S
treng
ths:
•K
ey te
chni
cal i
nfra
stru
ctur
e im
prov
emen
ts h
ave
now
pos
ition
ed
the
orga
niza
tion
to u
nder
take
pro
ject
s th
at w
ill pr
ovid
e ev
en
grea
ter b
enef
its to
stu
dent
s, fa
culty
, sta
ff•
Mor
e ap
prop
riate
sta
ffing
and
acc
ompa
nyin
g sk
ill-s
et u
pgra
des
•B
road
sup
port
for S
tude
nts
Firs
tC
halle
nges
:•
Bud
get c
onst
rain
ts a
nd re
duct
ion
•D
eman
d co
ntin
ues
to e
scal
ate
–bo
th in
qua
ntity
of r
eque
sts
and
size
of s
cope
•C
ompe
ting
dem
ands
for r
esou
rces
•D
eliv
ery
and
supp
ort o
f new
ser
vice
s di
rect
ly im
pact
the
ongo
ing
ITS
bud
get
•Th
e co
st to
‘kee
p th
e lig
hts
on’ w
ill in
crea
se e
very
yea
r (c
urre
ntly
$31
M)
35
