Original Material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require persmissioin.

Technology & culture changeThe MyGov concept – FB or LinkedIn for

Government?

Trevor Smallwood Assistant Secretary, Cyber Security and ICT Skills

Australian Government Information Management Office, Department of Finance and Deregulation

Why ICT

Policy Delivery

Decision Making

Information

Technology

Capacity Keeps Advancing

Things Keep Changing.

Stratplan 1982–2002

• 1982 Vision but no specifics• 1985 Experimental and evolutionary• 1991 Common platform architecture (SOAish) • High performance, high change, high value

(2xCost, 4xSpeed, 2xSize, 5xDefect, 10xResuse)• 1997 13 Years to complete• Model 204 DBMS

Stratplan 1982–2002

• Batch to Online• Paper to Desktops• Typing Pools• 350% ROI• $27B in micro welfare reform• Rapidly increased responsiveness• Overload in change demand

Government Online Strategy 2000

• OISOs• All appropriate services online• As long as there is a wire in between• Website wars – hierarchy or network

IT Refresh 2003-2008

• $350M upgrade for eService• 6 Portals• Focus on New Platform Capability • Enable M204 Migration• Architecture Wars• Opposing skunk works• Suspicious business

Era

Yesterday Today Tomorrow Beyond

Perspectives Policy/Technology Continuum

Policy Strategy Safety Net Participation Attainment Contribution

Policy Target Symptoms Barriers Causes Capabilities

Policy Driver Poverty Economy Well-being Leadership

Citizen Focus Circumstances Behaviour Responsibility Creativity

Delivery Outputs Payments Referrals Enablers Resources

Delivery Structure Central Local Virtual Utility

Value Model Value Chain Value Shop Value Network Value Pool

Application Architecture Procedural Service Oriented Event Driven Self-adapting

Technology Focus Database Connectivity Embedded Intelligent

Locus of Contact Processing Agency Provider Nodes Individual Environment

Delivery Provisioning Assessment Service Offer Orchestration Access

Style Reactive Proactive Preventative Constructive

Reactive Proactive Preventative Constructive

Policy, Delivery, Technology Futures

Gov 2.0 2010-

• Improved democracy (accountability)• Improved democracy (participation)• Building Value• Connected Service Delivery• Nervous Ministers• Nervous Departments• Datasets, blogs, tweets, facebook etc• Is the culture going to change? • Digital disadvantaged to digital natives.

Social Media for Service Delivery

MyGov could be Facebook or LinkedIn for government. The mock-up slides are designed to show how the social media interface concept could be used for government services. The mock-up is not necessarily accurate in its portrayal of government services or citizen interests. Some of the concepts presented and the language used would need refinement if such an approach was seriously considered.

Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

In-Confidence

Jane Citizen

How can we help you?

WallInfoFormsServicesEventsLife ObjectsGroupsFriends

MyGov Search Home Profile Find Services Find Objects Account

Ann Service – Centrelink CaseworkerHello Jane, I will be looking after your new application at Centrelink. If you want to Follow its progress, please click here. You can call me at any time on 6244 9239

Jill FriendJust checked out the new Medicare office near home, very nice.

Centrelink FaCHSIA can help you. Click here.

Jane CitizenCan anyone tell me how what support I can get for childcare while I’m studying.

Jill Friend Have you seen the Netmums site, it’s great

MOPS AustraliaNew group for mums starting up in Tuggeranong soon. See this link for details.

CentrelinkYou gross employment benefit earnings have been sent to the Australian Tax Office. To see details, please click here.

ATOYour ETAX lodgement has been received. To view progress of your assessment, please click here.

ACT GovernmentA parking infringement has been registered against your vehicle. To find our more or pay the fine, please click here.

Upcoming Events

Services you may need

Groups of possible interest

News Feed

Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

Tax

University

Jane Citizen

How can we help you?

Jane CitizenYou are now connected to the Ann Service, your Centrelink caseworker.

Car

Home

Centrelink FaCHSIA can help you. Click here.

Jane CitizenCan anyone tell me how what support I can get for childcare while I’m studying.

Jill Friend Have you seen the Netmums site, it’s great

Family

WallInfoFormsServicesEventsLife ObjectsGroupsFriends

MyGov Search Home Profile Find Services Find Objects Account

Jane CitizenYou are now connected to the ACT Government.

Jane CitizenYou are now connected to Centrelink.

Ann Service from Centrelink wants to connect to you. Ann is your appointed caseworker for your Centrelink application.

ACT GovernmentA parking infringement has been registered against your vehicle. To find our more or pay the fine, please click here.

Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

Find life objects that attract a government service.Click on object types on the left to help find the objects you are looking for.

MyGov Search Home Profile Find Services Find Objects Account

My Family+ add as object

My car+ add as object

Taxation+ add as object

My House+ add as object

My children+ add as object

My Investment+ add as object

My car+ add as object

Taxation+ add as object

My House+ add as object

My children+ add as object

My Job+ add as object

My car+ add as object

Taxation+ add as object

My House+ add as object

My children+ add as object

Family Objects

Work Objects

Education Objects

Child Objects

Health Objects

Income Objects

Travel Objects

Transport Objects

Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

My Car

How can we help you?

ACT GovernmentDouble demerit points apply for Easter Holiday period.

ACT GovernmentA parking infringement has been registered against your vehicle. To find our more or pay the fine, please click here.

WallInfoFormsServicesEventsLife ObjectsGroupsFriends

MyGov Search Home Profile Find Services Find Objects Account

Relevant Agencies

Vehicle Life Events

Buying a carSelling a carRegistering a carHad an accidentReceived a fineStarting a car poolParking a carInsuring a carGreening a carLeasing a car

Vehicle carbon emissions

Protecting your car

Selected Agency

Centrelink confirms entitles to state and territory vehicle registration. Click here to request a confirmation letter.

Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

Centrelink

How can we help you?

WallInfoFormsServicesEventsLife ObjectsGroupsFriends

MyGov Search Home Profile Find Services Find Objects Account

My Centrelink Life Objects

Other Centrelink Life Objects you might be interested in.

work

investment

Jane CitizenYou are now connected to the Ann Service, your Centrelink caseworker.

Centrelink FaCHSIA can help you. Click here.

Jane CitizenCan anyone tell me how what support I can get for childcare while I’m studying.

Jill Friend Have you seen the Netmums site, it’s great

Jane CitizenYou are now connected to Centrelink.

Ann Service from Centrelink wants to connect to you. Ann is your appointed caseworker for your Centrelink application.

CentrelinkYou gross employment benefit earnings have been sent to the Australian Tax Office. To see details, please click here.

Ann Service – Centrelink CaseworkerHello Jane, I will be looking after your new application at Centrelink. If you want to Follow its progress, please click here. You can call me at any time on 6244 9239

Centrelink Services You might need

Online Services

Language services

International Services

Retirement Services

Education Services

Community Services

My Centrelink Status

Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

MyGov Platform

MyGov Architecture

Agencies publish services to MyGov. Architecture is agile enough to enable new services to be easily “plugged in”. Actual services andtransactions remain in agency systems.

MyGov Interface

Citizens access servicesThrough MyGov interface.

Agencies

Services

Original Material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require persmissioin.

Framework Thinking

Architecture In Context

PossibilityOpportunityTomorrowTodayYesterday

PortfolioManagement

ProjectManagement

Architecture Strategy

Operations

Audit

Services

Research

Industry

Environ-ment

Demand

Busi-ness

ProgramManagement

Here

Fail EarlyFail Often

Goal

Naive Elegant

Incomprehensible Complex

Low High

Understanding

Low

High

Detail

Communication