Technology Services Group - Weekly IT Call-Tracker-11!5!2012

7/31/2019 Technology Services Group - Weekly IT Call-Tracker-11!5!2012

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TRG - Technology Ser

Last Updated : 05/04/12

Ticket/ Reference

NumberIssue

Date

Reported

Fedora Installation on Machine for SATMAP 5-May

TRG House system naming scheme 20-Apr

Trakker GIS tracker Document 25-Apr

Documentation for all programs 1-May

TRg Messenger on qubee floor 22-Apr

ADT automatic log out issues 6-May-12

Naming Scheme for telenor campaign 3-May-12

Downtime SOP for Qubee 7-May-12

Setting for E-Learning stations. 29-Apr-12


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ices Group - Weekly IT Call Tracker-2012

Detail of issue Work done so far

Satmap needs a Asterisk server so Linux will be installed

on this

Given Specs machine was no capable

enogh to cater the request to user. So

procurement will replace the hardware

soon

First floor has bene completed by the team. Third floor

SCB area has been completed and remaining third floor

systems will be completed during this week

First floor has bene completed by the

team. Third floor SCB area has been

completed and remaining third floor

systems will be completed during this

week

Still no work done Still no work done

To document the installation procedure of all Apps

Email has been rolled out and team is

working on it

We need to deploy an alternative application for their

commuication over the LAN

Sups and tech team is in coordination

with each other in this regard

It was reported since last few months no client has

requested us to present system performance stats using

NMS server

We have compiled the list of reported

cubicles and requested another list from

OPS for reported cubicles from

operations

There were some stations on telenor floor where naming

scheme was not proper. This has been completed on telenro floor

We are facing some issues with qubee downtime

validation. So creating an SOP would be very helpful for

us.

no work done so far but we can use most

from telenor SOP.

E-learning stations were not working since few days. this has been completed


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Owner(s) ETA StatusActual Date of

Completetion

IT support

IT support

IT support

IT support

IT support

Telenor Ops/IT Support

IT support

IT support

IT support


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Remarks


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TRG - Technolog


Ticket/ Reference

NumberIssue

Date

Reported

Qubee Adobe Reader installtion 23/4

Web application Pre req 02/.4

malfunction 26/4

DGS script deployment Host file 23/4

15 Machine deployement April 20/4

Fumigation Plan 1/ . 05

SCB VLAN change 25/ .05

Sys admins proxy DGS a nd ATT

ST soft phone configuration on all systems

ATT Hatdphone

Installation of DGS Apps on floor

Conficker status

ST and Qubee Four machines

Nasser Mehmood Laptop Screen

Flickering 10-May-12

Tashfeen Facing Lags duringSkype Chat 3-May-12


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Services Group - Weekly IT Call Tracker-

Detail of issue Work done so far

Qubee needs to instrall Adobe reader for all agents t

oview PDF file from the portal

Provided Sumarta as an alternative

solution

month to depoy on unilever machine as this is for

attendence system.

Installtion has been done in

unilever

complained that they are unable to access some due to which proxy server was

se web application and they to fetch the data which agents systems as theu se web

This has been completed This has been completed

Plan has been shared with ops Plan has been shared with ops

CMOS has been closed and work and all stations are

on Vlan 18

CMOS has been closed and work

and all stations are on Vlan 18

We nee dot ask for update . IP was laready provided

but no response from them

We nee dot ask for update . IP was

laready provided but no response

from them

Client ask to install on station od ST. This will be

completed over the weekeed

Client ask to install on station od

ST. This will be completed over the

weekeed

SUP and procurement are in coordination with each

other on this

SUP and procurement are in

coordination with each other on this

After chnaing machine name this will be deployed onall stations

After chnaing machine name thiswill be deployed on all stations

four machines are remaining which will be completed

in a while

four machines are remaining which

will be completed in a while

Both programs are sitting and having no issues

We have checked the hardware

which is making no issue now

Screen flickers only a fraction of second

Re-installed Drivers but issue is not

resolved

User had a lot of Voice Lags during Skype calls andwas irritated, GNOC was also looking into this

System has been installed withfresh OS, No issue is reported yet

LAHORE


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012

Owner(s) ETA StatusActual Date of

Completetion

ITClosed

ITClosed

IT Closed

IT Closed

IT Closed

IT Closed

ITClosed

SYS adminsClosed

IT supportClosed

IT supportClosed

IT supportClosed

IT supportClosed

IT support Closed

IT support Open

IT Support & GNOC Closed


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Remarks


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TRG - Technology Services Grou


INFO Details Owner(s)


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- Weekly IT Call Tracker-2012

Status


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Technology Services Group - Weekly IT Call-Tracker-11!5!2012

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