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Technology tools for small business: Running your back office

Date post: 21-Oct-2014
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You've got lots of work and opportunity; take the time to organize yourself with some of these great tools. Our friend Amanda, the Director of Business Advancement and Northern Initiatives shared with us some amazing tools! Check this out.
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Page 1: Technology tools for small business: Running your back office
Page 2: Technology tools for small business: Running your back office

TECHNOLOGY TOOLSIncrease Time Management and Efficiency of Your Business

Page 3: Technology tools for small business: Running your back office

Presentation Outline

• Task & Project Management

• Diagram & Brainstorming Tools

• Communication Tools

• Data Analysis

• File Management

• And Beyond

Page 4: Technology tools for small business: Running your back office

Evaluating Technology Tools

• What is the required functionality?

• Who will be impacted by the new tool?

• What training will be needed?

• What systems does it need to integrate with?

• What are the costs and limitations?

– Monthly fees

– User limitations

– Data limitations

Page 5: Technology tools for small business: Running your back office

TASK & PROJECT MANAGEMENTSet deadlines, collaborate and manage time efficiently.

Page 6: Technology tools for small business: Running your back office

Managing Tasks

• Google Tasks

• Basecamp

• SmartSheet

• TeamworkPM

Page 7: Technology tools for small business: Running your back office

Google Tasks

Create a task from an email

List available in Gmail

Page 8: Technology tools for small business: Running your back office

Google Tasks

View in Google Calendar

Page 9: Technology tools for small business: Running your back office

Google Tasks

• Free

• Simple

• Save emails for later

• Integrates with Gmail and Google Calendar

• Mobile Apps

• https://mail.google.com/mail/help/tasks/

GoTasks (Google Tasks™ client) By Evgeniy Shurakov

Page 10: Technology tools for small business: Running your back office

Basecamp

Web-based Project Management Software

View all projects in Basecamp

Assigned Personnel

Page 11: Technology tools for small business: Running your back office

Basecamp

Page 12: Technology tools for small business: Running your back office

BasecampMinimize emails

and discuss online

Collaborate on content and add project

notes

Page 13: Technology tools for small business: Running your back office

Basecamp

• Easy to use• One page project reports• Notifications• Version tracking• File Sharing• Invite collaborators • 60 day trial• Plans start at $20/month

– 10 Projects– Unlimited users– 3GB of Storage

• http://basecamp.com/

Page 14: Technology tools for small business: Running your back office

SmartSheet

http://www.smartsheet.com/

Page 15: Technology tools for small business: Running your back office

SmartSheet

Cloud-based Project Management Spreadsheets

– Event Planning & Budgeting

– Sales Pipeline

– Daily Task Manager

– Client Project Time Tracker

– Monthly Budget Tracker

– Road mapping

& Prioritization

Page 16: Technology tools for small business: Running your back office

SmartSheet

• Integrated tools include:– File Sharing

– Alerts & Reminders

– Gantt Charts

– Calendars

– Google Apps integration

– Web Forms

– Resource Management

– Mobile Apps

– And many more….

Page 17: Technology tools for small business: Running your back office

SmartSheet

• Available on all desktop and mobile platforms

• Free 30 Day Trial, No Credit Card Required

• Starting at $14/mo. when paid annually

– 1 creator and unlimited collaborators

– 10 sheets

– 3GB of Storage

• https://www.smartsheet.com/

Page 18: Technology tools for small business: Running your back office

Teamwork Project Management

• http://www.teamworkpm.net• 30 day free trial• Free plan with 2 projects and 10 MB of storage• Paid Plans start at $12/month

– 5 projects– Unlimited users– 1GB Storage

• Birds eye view of all projects and work loads

• Set Milestones• Version tracking• Project schedule

reports• Links to Dropbox and

Google Drive

Page 19: Technology tools for small business: Running your back office

Teamwork Project ManagementSet project

timeline and participants

View information related to the

project Project deliverables

grouped by status and type

Page 20: Technology tools for small business: Running your back office

Teamwork Project Management

• Download project reports

• Gantt chart capabilities

• Review status by milestone

• Review staff workload

Page 21: Technology tools for small business: Running your back office

DIAGRAM & BRAINSTORMING TOOLS

Workflows, process mapping and brainstorming.

Page 22: Technology tools for small business: Running your back office

Diagram & Brainstorming Tools

• Gliffy

• Lucid Chart

• MindMeister

• Google Drawings

Page 23: Technology tools for small business: Running your back office

Gliffy• Free with up to 5 diagrams

• Paid version starting at $3.99/mo for 200 diagrams

• Integrates with Google Docs

• http://www.gliffy.com/

Page 24: Technology tools for small business: Running your back office

Lucid Chart

• https://www.lucidchart.com/• 14 day trial. Pricing starts at free to $8.33/month for 1 user.• Integrates with Google Drive and Apps• Multiple formats: business process, flow charts and org

charts

Page 25: Technology tools for small business: Running your back office

Mind Meister

• http://www.mindmeister.com• 30 day trial. Plans start at $5.99/month

Page 26: Technology tools for small business: Running your back office

Google Drawings

• http://support.google.com/drive/bin/topic.py?hl=en&topic=1360903

• Free• Included in Google Drive

Page 27: Technology tools for small business: Running your back office

COMMUNICATION TOOLSChat, collaborate and promote.

Page 28: Technology tools for small business: Running your back office

Communication Tools

• Skype

• Hip Chat

• Olark

• HootSuite

• MailChimp

Page 29: Technology tools for small business: Running your back office

Skype

• Free Internet calls

• Video calls

• Group chats

• Screen and file sharing

• Free

• $9.99/mo for premium

• http://www.skype.com/

Page 30: Technology tools for small business: Running your back office

Hip Chat

• Group chat and IM built for teams

• Share ideas and files in real time

• Notifications

• Secure communications with teams and guests

• Desktop, mobile and web app compatible

Page 31: Technology tools for small business: Running your back office

Hip Chat

• Integration with Google Apps, Zendesk, Wordpressand many more

• https://www.hipchat.com/

• Pricing:

– Free for teams of five

– $2.00 per user per month

– 30 day risk free trial

Page 32: Technology tools for small business: Running your back office

Olark

• Live chat

• Embed on your website

• Proactive chats

• Control times and limits for availability

• See what page your customers are looking at

Page 33: Technology tools for small business: Running your back office

Olark

• Integrates with top solutions including Bigcommerce, zendesk, Salesforce, WordPress, Magento…

• Free forever plan (1 operator and 20 chats per month)

• Paid plans start at $17/month with 14 day free trial

• http://www.olark.com/

Page 34: Technology tools for small business: Running your back office

HootSuite

• http://hootsuite.com/• Free version

– Up to 5 social profiles– Basic reports and scheduling

• Pro version, starting at $9.99/mo– 50 social profiles– Advance reporting and

scheduling– Team members

• Social network tool• Schedule posts• Monitor social media channels• Reports

Page 35: Technology tools for small business: Running your back office

HootSuite

• Monitor accounts, mentions and topics

Page 36: Technology tools for small business: Running your back office

MailChimp

• Email marketing• Automation• Segment subscribers• Website integration• Advanced analytics• Free plan

– Fewer than 2,000 subscribers– Up to 12,000 emails per month

• Paid plans start at $10/month• http://mailchimp.com/

Page 37: Technology tools for small business: Running your back office

MailChimp

Page 38: Technology tools for small business: Running your back office

MailChimp

Page 39: Technology tools for small business: Running your back office

DATA ANALYSISBrand monitoring, website and social media performance.

Page 40: Technology tools for small business: Running your back office

Data Analysis

• Google Alerts

• Mention

• Google Analytics

• SumAll

Page 41: Technology tools for small business: Running your back office

Google Alerts

• http://www.google.com/alerts

• Setup filters based on keywords

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Mention

• Real time alerts

• Work as a team

• Respond to mentions

• Analyze mentions

• Available on web, desktop and mobile platforms

Page 43: Technology tools for small business: Running your back office

Mention

• Free version– 1 user

– 1 alert

– 100 mentions/mo

• Paid plans starting at $9.99/mo– 1 user

– 2 alerts

– 500 mentions/mo

• https://mention.com/

Page 44: Technology tools for small business: Running your back office

Google Analytics

• http://www.google.com/analytics/

• Website Analytics

• Generates detailed statistics about website traffic.

– When, where, why, and how visitors are accessing your site. Ex: “What keywords are my visitors using?”

– Used to measure conversion and sales activity for ecommerce businesses.

– Have a better understanding of your customers needs.

Page 45: Technology tools for small business: Running your back office

Google Analytics

Page 46: Technology tools for small business: Running your back office

Google Analytics

• Free

• Most widely used website statistics service

• Easy-to-understand graphs

• Detailed analysis

• Automated reports and customizable dashboards

• Ability to share

Page 47: Technology tools for small business: Running your back office

SumAll

• All your data in one place

• Free

• http://sumall.com

Page 48: Technology tools for small business: Running your back office

SumAll

Page 49: Technology tools for small business: Running your back office

FILE MANAGEMENTShare, backup and remote access to files.

Page 50: Technology tools for small business: Running your back office

File Management

• Dropbox

• Box

• SugarSync

• Google Drive

• Office 365

• iCloud

• Mozy

Page 51: Technology tools for small business: Running your back office

Dropbox

• https://www.dropbox.com/• 2GB of storage free• Automatic synchronization online and with other

devices• Ability to

share files

Page 52: Technology tools for small business: Running your back office

File Storage & Sharing

• Box

• SugarSync

• Google Drive

• Office 365

• iCloud

$7.49 / mo

Page 53: Technology tools for small business: Running your back office

Choosing the Right Program

Source: https://www.sugarsync.com/sync_comparison.html

Page 54: Technology tools for small business: Running your back office

Mozy

• Cloud based back up service

• Remote location storage

• Encryption

• 30 day free trial/starts under $10/mo.

• http://mozy.com/

Page 55: Technology tools for small business: Running your back office

AND BEYONDMore tools to manage your business effectively.

Page 56: Technology tools for small business: Running your back office

Google Apps

• Gmail• Calendar• Tasks• Docs• Drawings• Sheets• Forms• Slides• Voice• Sites• Drive• More…

$5/user/month or $50/user/yearhttp://www.google.com/enterprise/apps/business/index.html

Page 57: Technology tools for small business: Running your back office

Office 365

• Starts at $5/user/mobilled annually (up to 25 users)

– Email

– Online conferencing

– Public website

– File storage and sharing

– Office Online

• http://office.microsoft.com/en-us/business/

Page 58: Technology tools for small business: Running your back office

Prezi

• Develop captivating presentations

• Get started with templates

• Build presentations with co-workers

• Present from anywhere

• Try for free

• Paid versions start at $4.92/mo

• https://prezi.com/

Page 59: Technology tools for small business: Running your back office

EverNote

• Gather research

• Add notes, files and images

• Save favorite webpages

• Synchronize between devices

• Free

• Business Edition $10/user/mo

• https://evernote.com

Page 60: Technology tools for small business: Running your back office

EverNote – Web Clipper

Page 61: Technology tools for small business: Running your back office

bitly

• Link shortener

• Tracks traffic

• Free

• https://bitly.com/

Page 62: Technology tools for small business: Running your back office

LastPass

• Save as you go

• Autofill logins

• Generate passwords

• Manage access to corporate passwords

• Cutting Edge Encryption

• Free version

• $12/year for Premium

• https://lastpass.com/

Page 63: Technology tools for small business: Running your back office

WHICH TOOLS ARE RIGHT FOR YOUR BUSINESS?

• Task & Project Management• Diagram & Brainstorming Tools• Communication Tools• Data Analysis• File Management• And Beyond

Page 64: Technology tools for small business: Running your back office

THANK YOU!

Amanda BlondeauNorthern Initiatives

[email protected]


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