Telecom Sector Indicators ReportQuarterly Report on Telecom Indicators (Q1, 2019) 572,220 6,491,652...

Telecom Sector Indicators Report Quarter 1, 2019

Competition & Market Research

Quarterly Report on Telecom Indicators (Q1, 2019)

Topics Page

Introduction 3

Disclaimer 4

Market Summary 5

Mobile Services 6

Mobile Telephone 7

Mobile Broadband 14

Fixed Services 19

Fixed Telephone 20

Fixed Internet 28

International Telephone Services 38

Type Approval 42

Tariffs & Promotions 44

Marker Service Providers 45

Acronyms 47

2

Table of Content


The TRA is pleased to present Q1 2019 Report on the Indicators of Telecom Sector of Oman. We have been compiling

and publishing this Report on quarterly basis to provide brief market intelligence on Telecom Sector of the Sultanate of

Oman to all interested parties including investors, consumers, and the licensees. The quarterly report provides an

update on the status of major telecom services in the Sultanate of Oman. It covers voice and data services for both

fixed and mobile segments.

The quarterly reports are produced with the help of data collected from the telecom service providers operating in

Oman. The TRA, therefore, would like to acknowledge and appreciate the service providers’ cooperation and support

for providing data to TRA to prepare and present this report and disseminating the information contained in it. We

hope the publication timing and quality of information of the quarterly reports will improve in future with the

cooperation of service providers. We would like to urge the service providers to improve their data management in

order to ensure accuracy and timeliness of information for the benefit of all users.

Comments and suggestions from the users of the quarterly reports are welcome for improvement of the contents and

structure of the reports.

TRA also publishes this report on its website (www.tra.gov.om).

3

Introduction

http://www.tra.gov.om/


The TRA tries its best to ensure accuracy of the information provided in this report. However, the users of any

information contained in this report are advised to perform their own due-diligence to assess accuracy and relevance

of the information and use it at their own risk and responsibility. Since the data is provided by the service providers,

the TRA shall not assume any responsibility for any loss, damage, and cost or expense whether direct, indirect, or

consequential, suffered by any person using or relying on this information whether caused by reason of any

inaccuracy, error, omission or misinterpretation.

4

Disclaimer


572,220 6,491,652 437,768 4,122,532

141% Per

Inhabitant

Mo

bile

Tel

eph

on

e

89.59% Per

Inhabitant

92.0% Per

Household

70.73% Per

Household

Mo

bile

Bro

ad

ba

nd

Fixe

d T

elep

ho

ne

Fixe

d In

tern

et

ARPUPer subscription

/month

For Fixed

Broadband

For Mobile

Telephone

For Fixed

Telephone

6.6

3.1

5

Market Summary (Q1, 2019)

Mobile Telephone

Subscriptions

Fixed Broadband

Subscriptions

Mobile Broadband

Subscriptions

Fixed Telephone

Subscriptions

Note: The penetration rates are calculated based on the NCSI latest approved population and household as shown below:For 2019 penetration rate: population of mid year 2018 (4,601,706) & household (622,001).For 2018 penetration rate: population of mid year 2017 (4,559,963) & household (584,762).

27.8

For Mobile

Broadband5.1


Mobile Services (Q1, 2019)

6

Mobile Telephone Subscriptions & Penetration 6,491,652 (141.1%)

Domestic Outgoing Minutes839 Mn Min

MBB Subscriptions & Penetration 4,122,532 (89.6%)

Mobile Revenue 129 Mn RO

Mobile Service Providers

MBB Monthly Average

Revenue/Subscription (ARPU)

RO 5.1

MBB Monthly Average

Usage/Subscription

2.8 GB

Mobile Telephone Monthly

Average Revenue/Subscription (ARPU)

RO 6.64

Mobile Telephone Monthly Average

Usage/Subscription

43 Min


The total mobile telephone subscriptions increased this quarter by 1% reaching 6,491,652 subscriptions with a penetration rate of 141.07% per 100 inhabitant.

Mobile Subscriptions Q1,2019 Q4,2018 Change

Post Paid

1. Total Postpaid Subscriptions 724,949 712,622 1.73%

Pre paid

2.1 Operators 5,019,207 4,971,468 0.96%

2.2 Resellers 747,496 756,799 -1.23%

2. Total Prepaid Subscriptions 5,766,703 5,728,267 0.67%

Total Mobile Subscriptions: (1+2) 6,491,652 6,440,889 0.79%

Mobile Penetration/100 Inhabitant 141.07% 141.25% -0.18%

7

Mobile Telephone Subscriptions

6,757,242 6,661,166 6,641,975 6,440,889 6,491,652

148.2% 146.1% 145.7%

141.2% 141.1%

130%

138%

146%

154%

162%

170%

4,0 00,00 0

4,1 00,00 0

4,2 00,00 0

4,3 00,00 0

4,4 00,00 0

4,5 00,00 0

4,6 00,00 0

4,7 00,00 0

4,8 00,00 0

4,9 00,00 0

5,0 00,00 0

5,1 00,00 0

5,2 00,00 0

5,3 00,00 0

5,4 00,00 0

5,5 00,00 0

5,6 00,00 0

5,7 00,00 0

5,8 00,00 0

5,9 00,00 0

6,0 00,00 0

6,1 00,00 0

6,2 00,00 0

6,3 00,00 0

6,4 00,00 0

6,5 00,00 0

6,6 00,00 0

6,7 00,00 0

6,8 00,00 0

6,9 00,00 0

7,0 00,00 0

7,1 00,00 0

7,2 00,00 0

7,3 00,00 0

7,4 00,00 0

7,5 00,00 0

7,6 00,00 0

7,7 00,00 0

7,8 00,00 0

7,9 00,00 0

8,0 00,00 0

8,1 00,00 0

Q1,2018 Q2,2018 Q3,2018 Q4, 2018 Q1,2019


Note: Mobile postpaid subscriptions are only provided by the operators

89% of total mobile subscriptions are Prepaid from operators and resellers.

Percentage of Mobile Prepaid & Post

Paid Subscriptions Q1, 2019

89%

11%

Mobile Prepaid

Subscriptions

Mobile Postpaid

Subscriptions



6,088,094 5,976,091 5,941,418 5,728,267 5,766,703

669,148 685,075 700,557 712,622 724,949

Q1,2018 Q2,2018 Q3,2018 Q4, 2018 Q1, 2019

Mobile Post paid & Pre paid Subscriptions

Mobile Pre paid Mobile Post paid

Post-paid mobile subscriptions reached 724,949 with 1.73% growth over the previous quarter.

8

42.2% 43.0% 43.0% 45.0% 43.9%

42.5% 42.0% 42.0% 43.3% 44.6%

15.2% 15.0% 15.0% 11.7% 11.5%

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Mobile Service Providers Market Share

Omantel Ooredoo Resellers

Prepaid mobile subscriptions increased slightly by 0.67% in Q1,2019 reaching 5,766,703 total subscriptions.

Omantel had 43.9% market share of subscriptions and Ooredoo had 44.6%, where the resellers (Renna & Firendi) had 11.5% market share by end of Q1,2019


9

Mobile M2M Subscriptions

Machine to machine (M2M)1 Mobile Subscriptions increased by 3% reaching 121,363 subscriptions by end of Q1, 2019

114,244 115,313 117,183 117,695 121,363

Q 1 , 2 0 1 8 Q 2 , 2 0 1 8 Q 3 , 2 0 1 8 Q 4 , 2 0 1 8 Q 1 , 2 0 1 9

M2M MOBILE SUBSCRIPTIONS

M2M mobile-network subscriptions:

Refers to the number of mobile-cellular machine to- machine subscriptions that are assigned for use in machines and devices (cars, smart meters, consumer electronics) for the exchange of data between networked devices, and are not part of a consumer subscription. For instance, SIM-cards in personal navigation devices, smart meters, trains and automobiles are included. Mobile dongles and tablet

subscriptions are excluded.

Machine to Machine

Subscriptions


Mobile Telephone Usage & Revenue

Both usage and revenue of domestic mobile calls dropped by 12% & 4% respectively, reaching 839 million minutes usage and RO 129 million total revenue.

10

1,015 979 960 957 839

50 49 48 50

43

10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 50

(50)

150

350

550

750

950

1,150

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Domestic Mobile Outgoing Minutes

Total Domestic Mobile Traffic (Mn Min)

Monthly Average Mobile Domestic Minutes per Subscription

Accordingly, average domestic mobile usage per subscription decreased to 43 minutes, and average revenue per user/subscription decreased to RO 6.64.

144 141 140

135

129

7.11 7.02 7.02 7.00 6.64

4.00

4.10

4.20

4.30

4.40

4.50

4.60

4.70

4.80

4.90

5.00

5.10

5.20

5.30

5.40

5.50

5.60

5.70

5.80

5.90

6.00

6.10

6.20

6.30

6.40

6.50

6.60

6.70

6.80

6.90

7.00

7.10

7.20

7.30

110

115

120

125

130

135

140

145

150

Q1,2018 Q2, 2018 Q3, 2018 Q4,2018 Q1,2019

Mobile Revenue & ARPU

Total Mobile Revenue (Mn R.O)

During Q1, 2019:


Mobile Telephone Usage (SMS & MMS)

11

Q1, 2018 Q2, 2018 Q3, 2018 Q4, 2018 Q1, 2019

288.8

0.167

The usage of mobile SMS increased slightly this quarter reaching 288.8 million messages, while mobile MMS (multimedia messages) decreased to 0.167 million messages.

72.5%

24.7%

2.8%

Distribution of Domestic Outgoing Mobile Minutes, Q1/2019

Mobile On Net Mobile Off Net Mobile to fixed

The total domestic mobile minutes; on net, off net or mobile to fixed, represented 72.5%, 24.7% & 2.8% respectively.

By end of Q1, 2019:

288.0

0.213

250.0

0.218

260.1

0.268

269.1

0.241

Outgoing SMS, Mn Outgoing MMS, Mn

Total Outgoing SMS & MMS (Q1, 2019)


Average Spend per Mobile Telephone Subscriptions

In general, the average spend both in postpaid and prepaid per month had been declining.

12

15.619

15.954

15.040

14.457

14.181

Q1, 2018

Q2, 2018

Q3, 2018

Q4, 2018

Q1, 2019

Monthly Average Postpaid Spend (RO)

4.782

4.751

4.949

4.941

4.587

Q1, 2018

Q2, 2018

Q3, 2018

Q4, 2018

Q1, 2019

Monthly Average Prepaid Spend (RO)

The monthly average spend in postpaid decreased by 2% reaching RO 14.2

The monthly average spend in prepaid subscriptions decreased by 7% reaching RO 4.6

The Average spend includes voice, text & multimedia (SMS & MMS) and data spend on mobile subscriptions.


Average Spend per Mobile Telephone Subscriptions

13

Q1, 2018 Q2, 2018 Q3, 2018 Q4, 2018 Q1, 2019

11.7 11.8 11.3 10.9 9.0

1.2 1.2 1.0 0.9 1.0

2.7 2.9 2.7 2.7 4.1

Monthly Average Spend on Mobile Postpaid (RO)

Q1, 2018 Q2, 2018 Q3, 2018 Q4, 2018 Q1, 2019

1.6 1.6 1.6 1.5 1.3

0.1 0.1 0.1 0.1 0.1

3.1 3.0 3.3 3.3 3.1

Monthly Average Spend on Mobile Prepaid (RO)

Comparing Q1, 2019 to the Same Quarter in 2018:

– The monthly average spend of postpaid subscription increased in data and decreased in voice and text & multimedia.

– Prepaid subscription monthly average spend decreased in voice and remained almost the same in data and text & multimedia.

Voice

Text

Data

Voice

Text

Data


Mobile Broadband Subscriptions (MBB)

Mobile broadband subscriptions increased in Q1, 2019 by 0.2% due to the increase in data only mobile broadband subscriptions, reaching total 4,122,532 subscriptions with penetration rate of 89.6% per inhabitant.

14

4,205,485 4,211,693 4,221,422 4,113,348 4,122,532

92.2% 92.4% 92.6% 90.2% 89.6%

20%

40%

60%

80%

100%

400,000.000

1,400,000.000

2,400,000.000

3,400,000.000

4,400,000.000

5,400,000.000

Q1,2018 Q2, 2018 Q3,2018 Q4,2018 Q1 2019

Active Mobile Broadband Subscriptions

Mobile Broadband Penetration Rate/inhabitant

Mobile Broadband Subscriptions Q1,2019 Q4,2018 Change

1. Data only Mobile Broadband Subscriptions 710,810 669,791 6.1%

2. Data & Voice Mobile Broadband Subscriptions 3,411,722 3,443,557 -0.9%

Total Mobile Broadband Subscriptions: (1+2) 4,122,532 4,113,348 0.2%

Mobile Broadband Penetration/100 Inhabitant 89.59% 90.2% -0.7%

83%

17%

Mobile Broadband Subscriptions by Type of

Access

Data & Voice Subscriptions Data Only Subscriptions

83% of total MBB subscriptions were subscribed in data and voice bundles.


2.032 1.896 1.827 1.735 1.802

4.913 4.789 5.077 5.100 5.121

0

0

0

1

1

1

1

1

2

1.000

1.500

2.000

2.500

3.000

3.500

4.000

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Mobile Broaband Average Revenue per Subscription

Vs. per Usage (R.O)

Average Revenue per GB, R.O Average Revenue per User/Subscription

Mobile Broadband Usage & Revenue

Mobile broadband usage declined slightly reaching average of 2.84 GBs per MBB subscriptions as compared to 2.94 GB.

15

Both monthly average revenue and usage per subscription had experienced a minor growth during the first quarter of 2019.

Comparing Q1, 2019 with Q4, 2018:


The 2G sites in Q1,2019 increased by 40 sites from Q4,

2018


2018


2018

Mobile Network Sites

16

4502

5221

38514542

5254

3990

0

1000

2000

3000

4000

5000

6000

2G 3G 4G

Total Number of Mobile Sites

Q4, 2018 Q1, 2019


Mobile Coverage

17

Mobile Geographical Coverage (Q1, 2019)

By end of Q1, 2019:

– 44% of land area was covered by at least 3G mobile network.

– 99% of population was covered with at least 3G mobile network.

At least 3G

At least 4G/LTE

Mobile Network Population Coverage (Q1, 2019)

44% at

least 3G96.3%

99.3%


Quality of Mobile Services

As reported by the mobile operators, both Omanteland Ooredoo achieved the required KPIs in quality of mobile services in terms of:

– Percentage of calls dropped

– call blocked due to congestion

– billing complaints resolved within 20 working days.

18

0.2

4%

0.2

5%

0.3

0%

0.2

1%

0.2

0%

0.2

9%

0.2

7%

0.2

2%

0.1

9%

0.1

8%

0.8%

0.0%

0.5%

1.0%

1.5%

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1, 2019

Less than 0.8% is requiered

Percentage of Call Dropped

Omantel Ooredoo Required KPI

0.1

3%

0.1

3%

0.1

2%

0.1

2%

0.0

9%

0.0

1%

0.0

1%

0.0

0%

0.0

1%

0.0

1%

1.1%

0.0%

0.5%

1.0%

1.5%

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1, 2019

Less than 1.1% is required

Call Blocked due to Congestion


99

.94

%

99

.94

%

97.

70

%

96

.00

% 98

.64

%

10

0%

10

0%

10

0%

10

0.0

0%

10

0.0

0%

96%

90%

92%

94%

96%

98%

100%

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1, 2019

More than 96% is required

Billing Complaints Resolved within 20 Working days

Omantel Ooredoo Required KPIRequired KPI

Required KPIRequired KPI


Fixed Services (Q1, 2019)

19

Fixed Telephone Subscriptions & Penetration/HH

572,220 (92%)FBB Subscriptions & Penetration/HH

437,768 (70.38%)

Fixed Telephone Revenue

5.47 Mn RO

Fixed Service Providers

FBB Monthly Average


RO 27.8

FBB Monthly Average

Usage/Subscription

187.34 GB

Fixed Telephone Monthly Average


RO 3.19

Fixed Telephone Monthly Average

Usage/Subscription

14.09 Min

Domestic Outgoing Minutes96.8 Mn Min


Fixed Telephone Subscriptions

Fixed Telephone subscriptions were reported as 572,220 subscriptions showing a growth of 2% over the previous quarter with a penetration rate of 92% per household.

The major increase in fixed telephone subscriptions was in VoIP subscriptions which increased by 4.53%

20

Type of Service Q1/2019 Q4/2018 % Change

1.1 Analogue Subscriptions 326,888 324,129 0.85%

1.2 VoIP Subscriptions 188,349 180,186 4.53%

1.3 WLL Subscriptions 1,671 1,652 1.15%

1.4 ISDN Channels (Equivalent DELs) 48,511 47,558 2.00%

1.5 Public Telephone – Payphones 6,801 6,801 0.00%

1. Total Fixed Telephone Subscriptions (1.1-1.5) 572,220 560,326 2.12%

Fixed Telephone Penetration/100 Inhabitant 12.43% 12.29% 0.14%

Fixed Telephone Penetration/100 Household 92.00% 95.82% -3.82%

During Q1, 2019:

537,105 536,335 543,183

560,326

572,220

91.9% 91.7% 92.9% 95.8% 92.0%

10.0%

30.0%

50.0%

70.0%

90.0%

110.0%

130.0%

150.0%

48 0,000

53 0,000

58 0,000

Q1,2018 Q2, 2018 Q3, 2018 Q4, 2018 Q1,2019

Total Fixed Telephone Subscriptions

Fixed Telephone Subscriptions Penetration Rate/Household


Fixed Telephone Subscriptions by Access Types

Total analogue subscriptions increased by 0.85 % during Q1,2019, representing 57% of total fixed telephone subscriptions.

The VoIP subscriptions increased by 4.53% representing 33% of total fixed telephone subscriptions.

21

The ISDN (Integrated services digital network) equivalent channels increased by 2%, representing 9% of total fixed telephone subscriptions.

WLL (wireless local loop) increased by 1.15%, representing 0.3% of total fixed telephone subscriptions.

Since Q1, 2018 up to this quarter, total public payphone lines remained the same; 6,801accounting for 1% of total fixed telephone subscriptions.

57.1%32.9%

8.5%

0.3%1.2%

Fixed Telephone Subscriptions By Access

Type (Q1,2019)

Analouge Fixed

Telephone Subscriptions

VoIP Subscriptions

ISDN Equivalent

Channels

WLL Subsriptions

Public Payphone


46,688 46,283 47,303 47,558 48,511

Q1,2018 Q2,2018 Q3, 2018 Q4,2018 Q1,2019

I S D N E Q U I VA L E N T C H A N N E L S

150,891160,371

168,623180,186

188,349

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Total VoIP Subscriptions

33

1,0

50

32

1,2

03

31

8,8

55

32

4,1

29

32

6,8

88

Q 1 , 2 0 1 8 Q 2 , 2 0 1 8 Q 3 , 2 0 1 8 Q 4 , 2 0 1 8 Q 1 , 2 0 1 9

TOTAL AN ALOGUE SUBSCRIPTIONS

Fixed Telephone Subscriptions by Access Types

22

1,675 1,677 1,601 1,652 1,671

Q1,2018 Q2, 2018 Q3, 2018 Q4, 2018 Q1,2019

WLL Subscriptions


23

Fixed Telephone Subscriptions by Governorate

8.6%

0.6%

9.6% 6.1%

1.3%

50.8% 2.5%

13.9%

2.5%

1.1%

2.7%

Fixed Telephone Lines

Subscriptions by

Governorate

Most of fixed telephone lines (50.8%) including residential and business were in Muscat Region.

The lowest percentage of fixed telephone subscriptions were in Al Wusta Governorate; only 0.6% from total fixed telephone lines

By end of Q1, 2019:


Fixed Telephone Subscriptions: Residential & Business

During Q1, 2019, business and residential fixed telephone subscriptions increased by 1.1% & 2.5% respectively compared to the previous quarter.

The split between business and residential fixed telephone subscriptions stood at 24.4% and 75.6%respectively at the end of Q1, 2019.

24

399,848 400,156 405,888 422,207 432,570

137,257 136,179 137,295 138,119 139,650

Q1,2018 Q2,2018 Q3, 2018 Q4,2018 Q1,2019

RESIDENTIAL & BUSINESS FIXED TELEPHONE SUBSCRIPTIONS

# of Residential Fixed telephone Subscriptions # of Business Fixed Telephone Subscriptions


Residential & Business Fixed Telephone Subscriptions by Governorates

More than 70% of fixed telephone subscriptions in each governorate are residential fixed telephone subscriptions.

Out of total fixed telephone subscriptions in Muscat Governorate, 78% are residential fixed telephone subscriptions , and the remaining 22% are business fixed telephone subscriptions.

25

23%

77%Musandam

16%

84%Al-Buraimi

12%

88%Al Dhahirah

21%

79%

Dhofar

14%

86%Al Batinah North

1%

99%Al Batinah South

22%

78%Muscat

17%

83% Ash Sharqiyah

North

1%

99% Ash Sharqiyah

South

19%

81%

Al Wusta

Residential Fixed


Business Fixed


Al Dakhiliya

12%

88%


Fixed telephone revenue decreased by 8% reaching RO 5.47 million, which negatively affecting average revenue per user/subscription (ARPU) reaching RO 3.19 per fixed telephone subscription.

Fixed Telephone Usage & Revenue

Fixed telephone minutes had been decreasing in the last 3 quarters. In Q1, 2019, fixed telephone traffic declined by 5.5%, reaching 96.8 million minutes with average usage of compared to 102.4 million minutes in Q4, 2018.

26

5.63 6.30 5.63 5.93 5.47

3.503.91

3.46 3.53 3.19

0.0 0

0.5 0

1.0 0

1.5 0

2.0 0

2.5 0

3.0 0

3.5 0

4.0 0

-

1.00

2.00

3.00

4.00

5.00

6.00

7.00

Q1,2018 Q2, 2018 Q3, 2018 Q4,2018 Q1,2019

Fixed Telephone Revenue & ARPU (RO)

Total Fixed Telephone Revenue (Mn R.O)

Average Revenue per User/Subscription

98.5

115.0 103.7 102.4 96.8

15.289 17.866 15.914 15.226 14.095

(30.00 0)

(25.00 0)

(20.00 0)

(15.00 0)

(10.00 0)

(5.000 )

-

5.000

10.00 0

15.00 0

20.00 0

50.0

60.0

70.0

80.0

90.0

100.0

110.0

120.0

Q 1 , 2 0 1 8 Q 2 , 2 0 1 8 Q 3 , 2 0 1 8 Q 4 , 2 0 1 8 Q 1 , 2 0 1 9

FIXED TELEPHONE DOMES TIC OUTGOING

USAGE (MN MIN)

Fixed Domestic Traffic Total

Average Fixed Telephone Usage per Fixed Telephone Subscription


Fixed Telephone Usage & Revenue

More than 76% of fixed telephone traffic was calls from fixed to mobile.

The monthly average outgoing usage of fixed telephone subscriptions in Q1, 2019 was mainly fixed to mobile calls; 10.8 minutes per fixed telephone subscriptions.

27

4.354 3.829 3.388 3.488 3.277

10.934

14.037 12.526

11.738 10.817

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Monthly Average Fixed Telephone Usage per Subscription

(Mn)

Average Fixed to Fixed Traffic per Fixed Telephone Subscription

Average Fixed to Mobile Traffic per Fixed Telephone Subscription

76.7%

21.6%

1.7%

% Distribution of domestic outgoing

fixed minutes, Q1/2019

Fixed to Mobile Fixed-On Net Fixed-Off Net

During Q1, 2019:


Fixed Internet Subscriptions (Narrowband & Broadband)

Fixed Internet Subscriptions Q1,2019 Q4,2018 Change

Fixed Narrowband

1.1Dial-up Fixed Internet Subscriptions 2,165 2,203 -1.72%

1.2 Internet Leased Lines(Narrowband) 25 26 -3.85%

1. Total Fixed Narrowband Subscriptions : (1.1+1.2) 2,190 2,229 -1.75%

Fixed Broadband Subscriptions

2.1 Total Fixed (Wired) Broadband Subscriptions 304,369 294,888 3.22%

2.2 Total Fixed (Wireless) Broadband Subscriptions 133,399 127,147 4.92%

2. Total Fixed Broadband Subscriptions : (2.1+2.2) 437,768 422,035 3.73%

Total Fixed Internet Subscriptions (1+2) 439,958 424,264 3.70%

Fixed Internet Penetration /100 Household 70.73% 72.55% -1.82%

Fixed Broadband Subscriptions Penetration/100 Household 70.38% 72.17% -1.79%

By end of Q1, 2019, total fixed internet subscriptions increased by 3.7% reaching penetration rate of 70.73% per household which showed decline against the previous quarter due to increase in population.

28

376,088 389,434 403,233 424,264 439,958

64.31%66.60% 68.96% 72.55% 70.73%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000

500,000

Q1,2018 Q2, 2018 Q3.2018 Q4,2018 Q1,2019

Total Fixed Internet Subscriptions

Fixed Internet Subscriptions Penetration Rate/Household

Fixed broadband subscriptions represented 99% of total fixed internet subscriptions, while fixed narrowband internet subscriptions represented only 1% of total internet subscriptions.


Fixed Internet Narrowband Subscriptions

As per ITU definition, fixed narrowband subscriptions represent subscriptions with limited speed of less than 256 kbit/s.

In line with global trend, total narrowband subscriptions were declining gradually reaching 2,190 by end of Q1, 2019.

29

2,369

2,341

2,269

2,229

2,190

Q1,2018

Q2,2018

Q3,2018

Q4,2018

Q1,2019

Fixed Internet Narrowband Subscriptions

Fixed Internet

Narrowband (Dial up &

Internet leased lines)


Fixed Internet Broadband Subscriptions

Fixed broadband subscriptions experienced growth of 4% achieving total number of 437,768 subscriptions by end of Q1, 2019.

Fixed Broadband penetration rate was 70.38%.

30

373,719 387,093 400,964 422,035 437,768

63.91%66.20%

68.57%72.17% 70.38%

20.00%21.00%22.00%23.00%24.00%25.00%26.00%27.00%28.00%29.00%30.00%31.00%32.00%33.00%34.00%35.00%36.00%37.00%38.00%39.00%40.00%41.00%42.00%43.00%44.00%45.00%46.00%47.00%48.00%49.00%50.00%51.00%52.00%53.00%54.00%55.00%56.00%57.00%58.00%59.00%60.00%61.00%62.00%63.00%64.00%65.00%66.00%67.00%68.00%69.00%70.00%71.00%72.00%73.00%74.00%75.00%

200,000 202,000 204,000 206,000 208,000 210,000 212,000 214,000 216,000 218,000 220,000 222,000 224,000 226,000 228,000 230,000 232,000 234,000 236,000 238,000 240,000 242,000 244,000 246,000 248,000 250,000 252,000 254,000 256,000 258,000 260,000 262,000 264,000 266,000 268,000 270,000 272,000 274,000 276,000 278,000 280,000 282,000 284,000 286,000 288,000 290,000 292,000 294,000 296,000 298,000 300,000 302,000 304,000 306,000 308,000 310,000 312,000 314,000 316,000 318,000 320,000 322,000 324,000 326,000 328,000 330,000 332,000 334,000 336,000 338,000 340,000 342,000 344,000 346,000 348,000 350,000 352,000 354,000 356,000 358,000 360,000 362,000 364,000 366,000 368,000 370,000 372,000 374,000 376,000 378,000 380,000 382,000 384,000 386,000 388,000 390,000 392,000 394,000 396,000 398,000 400,000 402,000 404,000 406,000 408,000 410,000 412,000 414,000 416,000 418,000 420,000 422,000 424,000 426,000 428,000 430,000 432,000 434,000 436,000 438,000 440,000 442,000 444,000 446,000 448,000 450,000

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Fixed Broadband Subscriptions

Fixed Broadband Subscriptions Penetration Rate/Household

By end of Q1, 2019:


Residential & Business FBB Subscriptions

31

93% of total fixed broadband subscriptions were residential.

Residential FBB subscriptions grew by 3.7% from the

previous quarter.

Business FBB subscriptions increased by 3.8% from the

previous quarter.

By end of Q1, 2019:

346,471 359,519 373,197 393,034 407,669

Q1,2018 Q2, 2018 Q3 2018 Q4 2018 Q1 2019

R E S I D E N T I A L F I X E D B R O A D B A N D

S U B S C R I P T I O N S

27,248 27,574 27,767

29,001 30,099

Q1,2018 Q2, 2018 Q3,2018 Q4,2018 Q1 2019

B U S I N E S S F I X E D B R O A D B A N D

S U B S C R I P T I O N S


FBB Subscriptions by Governorate

Al Wusta had the lowest number of FBB subscriptions; only 0.7% from total FBB subscriptions.

32

1.1%Musandam

Al-Buraimi

Al Dhahirah

Dhofar

Al Batinah North

Al Batinah South

Muscat

Ash Sharqiyah North

Ash Sharqiyah South

Al Wusta

46.4%

8%

7.8%Al Dakhiliyah 6.2%

1.7%

3.1%

16.7%

3.2%

0.7%

2.7%

2.5% of FBB subscriptions are in unspecified regions

Fixed Broadband

Subscriptions by

Governorate

46.4% of FBB subscriptions were in Muscat Governorate representing the highest percentage among other Governorates.

By end of Q1, 2019:


1.3%

76.5%

22.0%

0.2%

Fixed Broadband Subscriptions-Proportions by

Speed, Q1/2019

256 kbps to 2

Mbps

2 Mbps to 10

Mbps

10 Mbps to 100

Mbps

100 Mbps to 1

Gbps

FBB Subscriptions by Speed & Technology

Out of the total FBB subscriptions, ADSL represented 48% of total FBB subscriptions; the highest proportion of total FBB subscriptions. Whereas 30% and 21% FBB Subscriptions were LTE and FTTH respectively. The remaining 1% is other internet leased lines and other technologies.

76.5% of the FBB subscriptions are with speed between 2 Mbps to 10 Mbps.

33

47.7%

20.9%

0.1%

30.5%

0.8%

Fixed Broadband Subscriptions-Proportions by

Technology, Q1/2019

ADSL

FTTH

Internet Leased

Line

LTE

Others; (Ethernet

LANs & Broadband-

over-powerline

(BPL))


Total FTTH lines deployed by OBC remained similar to the

previous quarter: 366,960(home – pass)

Fixed operators activated 91,651 FTTH Subscriptions

representing 15% penetration rate per household.

7,349 New subscriptions were added to total FTTH

subscriptions.

FBB Subscriptions - FTTH

34

58,397 66,253 73,485 84,302 91,651

10%11%

13%14% 15%

-10%

-8%

-6%

-4%

-2%

0%

2%

4%

6%

8%

10%

12%

14%

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

100,000

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Fiber- to-the- home(FTTH) Subscriptions

FTTH Subscriptions Penetration Rate/Household

154,000

219,268 251,899

366,960 366,960

Q 1 , 2 0 1 8 Q 2 , 2 0 1 8 Q 3 , 2 0 1 8 Q 4 , 2 0 1 8 Q 1 , 2 0 1 9

FTTH LINES DEPLOYMENT

OBC Actual Number of Home Pass (Premises)/Deployement

By end of Q1, 2019:


Fixed Broadband Usage (GB) & Revenue

The monthly average volume of FBB traffic (usage) per subscription reached 187.34 GB per subscription.

FBB average revenue per subscription also went up to RO 27.808 in Q1, 2019, but the average revenue per GB decreased slightly reaching RO 0.148

35

27.712 27.310 28.946

27.494 27.808

0.170 0.155 0.151 0.150 0.148

-

0.050

0.100

0.150

0.200

0.250

0.300

0.350

0.400

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

5.000

10.000

15.000

20.000

25.000

30.000

35.000

Fixed Broadband Average Revenue (RO)

Average Revenue per FBB Subscription, RO

Average Revenue per FBB GB, RO

163.31 175.92 192.16 183.84 187.34

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

MONTHLY AVERAGE FIXED BROADBAND USAGE PER

FIXED BROADBAND SUBSCRIPTION


International Internet Bandwidth (Mbps)

The International Internet Bandwidth capacity increased in Q1, 2019 to 707,943 Mbps.

This bandwidth was utilized by 12% for outgoing and 49% for incoming traffic.

36

612,539

617,539

652,920

677,943

707,943

520,000 620,000 720,000

Q1,2018

Q2,2018

Q3,2018

Q4,2018

Q1 2019

International Internet Bandwidth (Mbps)

% Utilization of International Internet Bandwidth, Mbps

12%Outgoing

49%Incoming


Quality of Fixed Services (as reported by Service Providers)

37

97.45% 100% 100%

20.00%

40.00%

60.00%

80.00%

100.00%

90

Ach

ieve

d /

Ta

rge

t -

%

More than 96% is required

% of Faults to be Cleared Within 24 Hours , Q1/2019

OmanTel Ooredoo Awaser

0.0

15

0.0

62

0.2

56

0.2

41

0.0

90

0.1

00

0.1

10

0.1

00

0.0

60

0.0

80

1.0

0.0

0.2

0.4

0.6

0.8

1.0

0.000

0.200

0.400

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Ach

ieve

d /

Ta

rge

t -

%

Less than 1 is required

Unsuccessful call Ratio for local and national fixed calls


0.3

81

0.1

36

0.1

77

0.2

57

0.3

17

0.6

45

0.6

65

0.2

89

0.2

27 0

.43

6

0.3

0

0.1

6

0.4

6

0.2

30

0.0

80

1.5

1.1

1.6

0.000

0.500

1.000

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Ach

ieve

d /

Ta

rge

t -

%

Less than 1.5 is required

Billing complaints per 1000 Bills

Omantel Ooredoo Awaser Required KPI

1.9

5

1.4

9

2.6

4

2.5

8

2.2

2

0.3

87

0.3

30

0.3

30

0.3

5

0.3

4

0.0

10

00

0

0.0

50

00

0

0.0

01

00

0

0.0

00

24

0

0.0

00

13

8

3

0

1

1

2

2

3

3

0.0000.0500.1000.1500.2000.2500.3000.3500.4000.4500.5000.5500.6000.6500.7000.7500.8000.8500.9000.9501.0001.0501.1001.1501.2001.2501.3001.3501.4001.4501.5001.5501.6001.6501.7001.7501.8001.8501.9001.9502.0002.0502.1002.1502.2002.2502.3002.3502.4002.4502.5002.5502.6002.6502.7002.7502.8002.8502.9002.9503.000

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Less than 3 is required

Ach

ieve

d/

Ta

rge

t -

%

Faults per 100 Lines

Omantel Ooredoo Awaser Required KPIRequired KPI

Required KPI Required KPI


International Telephone Services (Q1, 2019)

38

International Outgoing Minutes 128.22 Mn Min

International Incoming Minutes 40.775 Mn Min

International Outgoing Calls Revenue 6.741 Mn RO

International Gateway Service Providers

Average Fixed International Outgoing

Revenue/Minute

0.119 (Fixed)

Average Mobile International Outgoing

Revenue/Minute

0.050 (Mobile)


171.193 172.619164.909

143.451 128.222

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

International Outgoing Usage (Mn Min)

International Outgoing

Munities, Mn Min

8.829

8.632

8.290

7.450

6.741

Q1, 2018

Q2, 2018

Q3, 2018

Q4, 2018

Q1, 2019

Revenue from International Outgoing Calls, (Mn RO)

International Calls Outgoing Minutes & Revenue

The First Quarter 2019 registered 128.222 million outgoing minutes, which generated total revenue of RO 6.741 million.

Both minutes and revenue from outgoing international calls dropped by 11% and 10% respectively as compared to the previous quarter (Q4,2018).

39

International

Calls Revenue, Mn RO


8.068 7.929 7.635 6.776 6.134

0.761 0.703 0.655 0.674 0.608

-5

0

5

10

15

20

0.09

0.19

0.29

0.39

0.49

0.59

0.69

0.79

0.89

0.99

1.09

Q1, 2018 Q2, 2018 Q3, 2018 Q4, 2018 Q1, 2019

INTERNATIONAL CALLS REVENUE, MN R.O

International Outgoing Minutes & Revenue (Mobile & Fixed)

96% of total outgoing minutes were originated on mobile, generated revenue of RO 6.134 million and RO 0.119 average revenue per minute.

4% of total outgoing minutes were originated on fixed, generated revenue of RO 0.608 million and RO 0.050 average revenue per minute.

40

0.049 0.048 0.048 0.049 0.050

0.128 0.104 0.121

0.132 0.119

Q1, 2018 Q2, 2018 Q3, 2018 Q4, 2018 Q1, 2019

Average Revenue from International Outgoing

Calls Revenue, RO

During Q1, 2019:

From Mobile From Fixed

96.5% 96.1% 96.7% 96.4% 96.0%

3.5% 3.9% 3.3% 3.6% 4.0%

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Distribution of International Outgoing Minutes




93.3% 93.3% 93.4% 93.4% 93.3%

6.7% 6.7% 6.6% 6.6% 6.7%

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Distribution of International Incoming Minites

International Incoming Minutes to FixedInternational Incoming Minutes to Mobile

46.303

43.42144.268

42.22540.775

30.000

32.000

34.000

36.000

38.000

40.000

42.000

44.000

46.000

48.000

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

International Incoming Minutes (Mn Min)

Total International Incoming Traffic, Mn Min

International Incoming Minutes

The volume of international incoming minutes decreased in Q1, 2019 registering total of 40.775 million minutes compared to 46.303 million minutes in the same quarter in 2018.

Most of the international incoming minutes were terminated on mobile (93%) and the remaining (7%) were on fixed telephone.

41


Type Approval

TRA approved 988 telecom equipment in Q1, 2019 classified between mobile phones, radio and terminal equipment:

– 167 mobile phones

– 583 radio equipment

– 238 terminal equipment

42

606

705 719 742

1,022 988

Q4,2017 Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Telecom Equipment Type Approval

176 193 271 198 167

434 456406 575 583

95 70 65

249 238

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Telecom Equipments Approved

Mobile Phone Radio TerminalTerminal Equipment


52 51

42

5660

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Authorization to Import Issued

Number of Authorization to Import Issued

89

0

91

0

85

0

1,2

95

1,5

96

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Releases Issued to Custom

Releases Issued to Customs

Type Approval

The number of inspection visits in Q1, 2019 were only 66 compared to the previous quarter when TRA completed 250 inspection visits.

43

Total of 60 authorization to import were issued in Q1, 2019, with 1,596 releases issued to customs.

60

11

8

76

25

0

66

Q1,2018 Q2,2018 Q3,2018 Q4,2018 Q1,2019

Inspection Visits

Inspection Visits


Promotions

New

Services &

Revisions

25 17

2 3

1 3

Tariffs & Promotions (Q1, 2019)

44

The number of tariffs & promotions (approved and filled) in Q1, 2019 were as the following:

Mobile

Fixed

Mobile

& Fixed

Residential

Business

Residential

& Business

Prepaid

Postpaid

Prepaid &

Postpaid

Promotions

New

Services &

Revisions

24 16

1 3

3 4

Promotions

New

Services &

Revisions

18 3

3 11

7 9


Telecom Service Providers in Oman

Class I Service Provider Services License Issue Year

OmantelFixed/Mobile/

International Gateway2004

OoredooFixed/Mobile/

International Gateway2005/2009

Awasr Fixed Internet Broadband 2011

TeOInternational Gateway

2012

Connect Arabia International

International Gateway 2013

MadakhelGeneral Marine

Telecommunication2013

Oman Broadband Company (OBC)

Passive Fixed Broadband Infrastructure

2019

Oman Towers Company (OTC)

Telecom Wireless Passive Infrastructure

Not Yet Issued

45


Telecom Service Providers in Oman

Class II Service Provider Services License Issue Year

Friendi (Connect Arabia)

Resale of public mobile telecommunications services

2008

Renna (Majan)Resale of public mobile

telecommunications services 2008

ZajelGeneralized Multiprotocol Label Switching (GMPLS)

2014

Class III Service Provider Services License Issue Year

AzyanVery Small Aperture Terminal

(VSAT) – Private Network2010

RignetVery Small Aperture Terminal


Mahd Telecom Vehicles Management System 2014

Mahd Satellite Very Small Aperture Terminal


46


Acronyms

47

Asymmetric Digital Subscriber LineADSL

Average Revenue Per User/SubscriptionARPU

Fixed BroadbandFBB

Fiber to the HomeFTTH

Giga BytesGB

Integrated Services Digital NetworkISDN

International Telecommunications Union ITU

Kilobits per secondKbit/s

Long Term Evolution LTE

Machine-to-MachineM2M

Mobile BroadbandMBB

Megabits per secondMbps

MinutesMin

MultiMedia Message ServiceMMS

MillionMn

Multiprotocol Label SwitchingMPLS

National Centre of Statistics & InformationNCSI

Oman Broadband CompanyOBC

Rial OmaniR.O

Short Message ServiceSMS

Voice Over Internet Protocol VoIP

Very Small Aperture TerminalVSAT

Wireless Local LoopWLL

Key Performance IndicatorKPI

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