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TeleManagement TeleManagement ForumForum(TMF)(TMF)
Tony RichardsonTMF Director – Strategic LiaisonsChair – Industry Group Advisory BoardJune 2003
Overview of TMF, Work Areas, Liaison
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Agenda
Outline of TeleManagement Forum (TMF)TMF in Operation
NGOSS (New Generation Operations Systems and Software)- eTOM (Business)- SID (Information)- Architecture (Systems)NGOSS Release 3.0
Working with other Industry GroupsWorking with DMTF
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What is TM Forum?What is TM Forum?Non-profit global consortium focused on Operations Support Systems (OSS) and management issues for the communications industry
Service providers, software and hardware suppliers, systems integrators
Source of leadership, knowledge, technical solutions and market awareness for the industry340+ members in 36 countriesProvides a collaborative environment in which companies can address service provider’s most critical business and technical requirementsProvides an on-line knowledgebase featuring industry information and potential solutions
The voice of the OSS industry
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Create a portal which is a resource center which the industry can use as first port of call for OSS/BSS info
Communicate
Develop proof of concept solutions to real industry problems that can subsequently be productised andsold
Demonstrate
Create a collaborative work environment within which competitor can solve problems of mutual interest
Collaborate
Draw direction and requirements in a market-centric fashion from key industry players
Market Focus
Provide the premier global OSS/BSS environment within which members can conduct business
A Place to Do Business’
Key Work ProgramsKey Work ProgramsTechnical TeamsBusiness, System & ImplementationArchitecture
Market Centers• Mobile• Value Chain• Service Provider
interst group
TMF CentralWebsite
Catalyst Showcase
TeleManagement World
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What does TM Forum do?What does TM Forum do?Provides strategic leadership and guidance on:
Business Process Modeling and AutomationManaging Next Generation Network TechnologiesSystems Integration and ImplementationService ManagementWeb-Based Customer Care (E-Care) and Customer Relationship Management (CRM)Managing E-Commerce
New Generation Operations Systems and Software (NGOSS)
Enables collaborative, business-driven solutions based on commercially available software and industry standards
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What is NGOSS?What is NGOSS?NGOSS is a comprehensive, integrated framework for developing, procuring and deploying operational and business support systems
Industry-agreed, business & systems framework to guide the implementation of process automation :
Defines methodologies for evolving OSS and BSS infrastructure into a lean operations approachSpecifies the key characteristics of OSS/BSS (business processes, data models and integration architectures) that allow high degrees of process integration and automationDeveloped by major operators and suppliers worldwideDriven and managed by TM ForumImplemented as a set of programs and maps
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NGOSS – New Generation OSS
Conforman
ce
Testin
g &
Deploym
ent
Conforman
ce
Conforman
ce
Testin
g &
Testin
g &
Deploym
ent
Deploym
ent
NGOSSNGOSSSupportingSupporting
ToolsTools
Business
Process Analysis
& Design
Business
Business
Process Analysis
Process Analysis
& Design
& Design
System
s
Analysis
&Des
ignSystem
s
System
s
Analysis
&
Analysis
&Des
ign
Design
SolutionDesign &
Integration
Solution
SolutionDesign &
Design &
Integration
Integration
Business
Process Map
(eTOM)
Shar
ed
Info
rmat
ion
&
Data
Mod
el
(SID
)
Contract Interface &
Technology
Neutral Architecture
Com
plia
nce
Test
s
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eTOMeTOM: enhanced : enhanced Telecom Operations MapTelecom Operations Map
Enterprise Management
Strategy, Infrastructure & Product OperationsCustomer
Fulfillment Assurance BillingProductLifecycleManagement
InfrastructureLifecycleManagement
OperationsSupport andReadiness
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
Strategic &EnterprisePlanning
Financial & AssetManagement
Enterprise QualityManagement, Process & ITPlanning & Architecture
Stakeholder & ExternalRelations Management
Strategy &Commit
Marketing & Offer Management
Service Development & Management
Resource Development and Management
Supply Chain Development and Management
Brand Management,Market Research &Advertising
Human ResourcesManagement
(Application, Computing and Network)
Disaster Recovery,Security & FraudManagement
Research &Development,TechnologyAcquisition
(Application, Computing and Network)
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Product Specification Product Offering
Product
Product Usage Statistics
Product Performance
Resource
Service Quality Service
Service Specification
Service Test
Service
Service Trouble
Service Usage
Resource Trouble
Resource Performance
Resource Specification Resource Topology
Resource
ResourceConfiguration
Customer Statistics
Strategic Product Portfolio Plans
S/P Strategy
Sales Statistics Marketing CampaignCompetitor
Contact/Lead/Prospect
Market/Sales
Market Segment
Market Strategy & Plans
Sales Channel
Resource Usage
Supplier/Partner
S/P Interaction
Supplier/Partner
S/P ProblemS/P Statistics
S/P SLAProduct
Service Capacity
Customer BillCustomer
Customer OrderCustomer Interaction
CustomerCustomer Problem
Customer SLA
S/P Product
S/P Order
S/P Bill
S/P Payment
Service Plan
Service Performance
Enterprise (under construction)
Supply Chain Strategy
Industry Compliance Workforce
Common Business Entities
Interaction Location Party
Agreement Policy
Resource Plan
SID FrameworkSID Framework
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NGOSS ArchitectureNGOSS ArchitectureShared Information Model
SecurityPolicy
Business ProcessOSS Applications
OSS Framework Services
Basic Framework Services
Basic Mechanisms
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NGOSS Release 3NGOSS Release 3
Near Term Deliverables
Available Today:
Document Family:
NGOSS Element:
Updates and additions to TMF 050,050a
Additional addenda TMF 053 F, M, P
Additional GB922 addenda
Selected detailed process decompositions
TMF 050TMF 050a
TMF 052TMF 053TMF 053ATMF 053BTMF053CTMF053DTMF053S
GB914GB922 V1.0GB922A1PGB922A1LGB922A1IGB922A2GB922A3GB922A5
GB921 V3.0GB921A
TMF 050TMF 050 addendum
TMF 052TMF 053TMF 053 addenda
GB914GB922GB922 addenda
GB921GB921 addendum
Conformance -–Compliance Tests
Integration Framework --TNA, Contract Interface
Shared Data Model --SIM/SID
Business Process Map –eTOM
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TM Forum Working in TM Forum Working in Cooperation with Other Industry Cooperation with Other Industry
GroupsGroups
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Industry Group Liaison – Why?
Principal focus of TM Forum work = OSS for Comms. Industry.But this has wide scope:Business Processes, Systems Framework, Info. Modelling, etc.
Increased Convergence with the work of other Industry Groups
TM Forum wants:• Cost-effective solutions that receive wide industry support• Reduced industry duplication and confusion
Hence TM Forum must:• Build upon work of other Industry Groups – where applicable• Influence the work of other Industry groups – where necessary
Objectives achieved through Liaison Programme
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TM Forum - Liaison Program
Business Relationship – Liaison Agreement
Technical Detail – Work Register
Example Liaison Areas:• Management (DMTF, T1M1)• Network Technology (MSF, OIF)• Internet (IETF, IPDR.org)• System (OSS/J, Open Group)• eBusiness (UN/CFACT – ebXML, RosettaNet)• Mobility (3GPP, OMA)• “Standards Bodies” (ITU-T, ATIS, ETSI, TTC)
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Industry Group Advisory Board Focal point within TM Forum for knowledge on the work of other Industry Groups
Position TM Forum work in relation other Industry Groups.
Advice to TM Forum Working Teams, Board of Directors etc. on developments available from other Industry Groups
Focus for the dissemination of TM Forum’s work intoother Industry Groups
Build closer working relationships with selected Industry Groups to reduce duplication, cost and confusion within the Information Communications Industry.
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Liaison Partnership in ActionExamples of co-operative work :
Input into 3GPP Releases 5&6Wireless Services Measurements - Key Performance Indicators
Involvement in Catalyst projectsInformation model input into SID, use of eTOM
Convergence of Telecoms / Enterprise ManagementConvergence of Information Models (SID / CIM)
Membership swapJoint development of SLA / QoS Handbook
Membership swapExtensions to UML MetaModelMDA / NGOSS – White paper
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Telecoms / Enterprise ConvergenceWhy?
Services increasing involve integration of Telecom / Enterprisetechnologies (Eg VoIP, Multi-Media)
Increased need to manage services to customers through multipleService Level Agreements (SLAs)- SLA jeopardised equally by failure of Telecom / Networkresource (eg SDH cross-connect) as by failure of Enterprise / IT resource (eg computer)
Hence need to manage the complete Telecoms / Enterprise environment in a more integrated fashion
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Similarities:Broad-reaching, technology-neutral, object-oriented modelDescribes Service, Network, Resource, Policy (albeit differently)“Federates” information from multiple sources (ITU-T, vendors etc)
Differences:Scope
- SID = Telecoms , NGOSS / Multiple “Viewpoints”- CIM = Enterprise / IT, Comprehensive Information Model
MetaModel / Standards- SID = Full UML + extensions, ODP, Rational Rose + HTML- CIM = MoF, UML / Visio, Web (SOAP, XML etc)
Start Dates- SID = 2 years- CIM = 8 years(Different tool sets / techniques available)
TMF / DMTF Information Models(CIM and SID)
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Deliverables
TMF analysis of CIM from SID perspective (June 2002)(Used in potential harvesting of CIM information into SID)
TMF / DMTF Joint Industry Positioning Statement (June 2003)on Telecoms / Enterprise Management Convergence
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TMF Contact InformationTMF Contact Information
North America Office89 Headquarters Plaza NorthSuite 350Morristown, NJ 07960-6628USATel.: +1 973-292-1901Fax: +1 973-993-3131
European Office67 Corder RoadIpswich, Suffolk IP4 2XBENGLANDTel/Fax: +44-1473-288595
E-Mail: [email protected] Address: www.tmforum.org
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Thanks for Listening!!Thanks for Listening!!
Questions?Questions?
