Telesnap 2009 Release

OCS Gateway

Telesnap OCS Gateway

Snapware Server

JTAPI

Cisco UCM

TelesnapOCS Gateway

TAPI CSTA ASN1 CSTA XMLTSAPI

Aastra OpenCom

Ascotel

Aastra 5000

Aastra MX-ONE

Siemens HP8000

Avaya

AlcatelCisco UCM

Nortel

Aastra Business Phone

Siemens

Call control and line state for OCS Client for non SIP PBX’s via Telesnap OCS Gateway

Doc.No.: ASE/APP/PLM/ 0161 / EN

Aastra MX-ONE

Aastra 800

Specification

Server:Windows 2000 Server / Windows 2003 Server CPU 2,4 GHz, 2 GB RAM, 10 GB Disk

Supported OCS Environment:Microsoft Office Communications Server 2007Microsoft Office Communicator 2007

Features:Line State, Make Call, Answer Call, Clear Call, Deflect Call, Hold Call, Consultation Call, Alternate Call, Transfer Call, Set Forwarding

Additional requirements:CSTA / TAPI Monitor licenses and CTI Server (PBX dependent)

Scalability1000 OCS User on one Server for larger environments the Server can be clustered

Doc.No.: ASE/APP/PLM/ 0161 / EN

key benefits

• call control and line state for enterprise PBX’s in the Microsoft Office Communicator Client

• vendor agnostic OCS Gateway Other OCS Gateways can only support one PBX or one vendor (e.g. Ericsson ECT)

• support for Aastra portfolio Aastra 800, Aastra 5000, IntelliGate, OpenCom 1000, MX-ONE, MD110 and Business Phone

• addressing customers that currently can not provided with the Telesnap portfolio

• Same server platform and configuration interface as other Telesnap products (Snapware, Telesnap Attendant, SAP Connector,..)

Doc.No.: ASE/APP/PLM/ 0161 / EN

Background I

The OCS Gateway bases on components we developed for the Enterprise Business Gateway.

This is an Ericsson project for the customer Telefonica. The mobile provider requested a PBX agnostic interface for Enterprise PBX’s to build common services for the mobile and enterprise world.

Telesnap developed a CSTA Web Service Interface (ECMA 348) on top of the Snapware Server.

Operator Business GatewayOperator

EnterpriseBusinessGateway(EBG)

Enterprise

Snapware Server

JCSJTAPI Call Server

Cisco UCM

CSTA 323 Interface

(CSTA XML)

CSTA 348 Interface

(CSTA WebService)

Doc.No.: ASE/APP/PLM/ 0161 / EN

Background II

Snapware Server

JTAPI

Cisco UCM

CSTA 323 Interface

(CSTA XML)

CSTA 348 Interface

(CSTA WebService)

uaCSTAInterface*

TAPI CSTA ASN1 CSTA XMLTSAPI

Aastra OpenCom

Ascotel

Aastra 5000

Aastra MX-ONE

Avaya

AlcatelCisco UCM

Nortel

Aastra Business Phone

Siemens

For the OCS Gateway we reused the CSTA XML layer to build the uaCSTA Interface (ECMA TR87)

Doc.No.: ASE/APP/PLM/ 0161 / EN

Aastra MX-ONE

Aastra 800

Siemens HP8000